饭店实用英语课件part5

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饭店实用英语课件part5.ppt

gymnasium
n. 健身房
apparatus
chest-expander n. 扩胸器
billiards
sauna
n. 桑拿
massage
recommend
v. 推荐
shunt
dissipate
n. 驱散
decongest
internal
a. 内部的
organ
stimulate
v. 刺激，激励 circulation
拉力器械跑步机固定自行车杠铃哑铃常驻教练蒸气浴有……的效果搓澡工时而，不时目前
乐意帮助某人, 听某人使唤
Step 3
Useful Sentences
1. Asking about services
2. Telling the guest about services
Step 4
go gray 变灰白
keep the same style 保持原来的发型
have a cold wave 冷烫 to one’s liking
让某人称心
neagiglwvhairtneish
指甲蛋油白 every other day
每个一天
Step 3
Useful Sentences
1. Asking about or demanding services
Part 5 Other Departments
30
At the Beauty Center
31 Recreation and Fitness Center
32
Business Center
Chapter 30 At the Beauty Center

酒店实用英语Unit 5 Check-out幻灯片PPT

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II. Writing Practice
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Introduction to Hotels
JAL Hotels
JAL Hotels Co., Ltd. is a hotel operating company established in 1970 as a subsidiary of Japan Airlines. The company currently operates two chains of hotel properties: Nikko Hotels International (NHI) and Hotel JAL City.
altogether. 我来查一下行李，2个包，3个箱子。您总共5件行李。 7. You can collect your baggag精e品f文ro档m the Bell Captain’s Desk in
Technical Training or Basic Skills
I. Role Play Imagining you are a front desk agent in a hotel,
…您于1月27日抵店，共住了三晚。
This is the total amount RMB￥3750, including 15% service charge. 总共3750元，包括15%的服务费。
Total amount 总金额 service charge 服务费
4. How would you like to pay the bill? In cash, by credit cards or checks ? 请问您怎么付款？使用现金、信用卡还是支票？
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Case 3 Late Check-out and Bell Service 1. Are you checking out now? 您现在要结帐吗？ 2. Will you be putting this on your credit card? 您要使用信用卡

饭店英语unit05

Check out
Words Reference Introduction
II Introduction
Word Reference:
depart v. 离开，启程；a. 逝世的 efficient a. 有效率的，能干的 apt a. 有…倾向的，灵巧的 inquire v. 询问，查究 laundry n. 洗衣店，洗熨 appreciate v.感激，赏识 stress v.强调；n. 强调，压力 attitude n. 态度，看法 incur v.招致 hereafter ad.今后，从此以后
Hotel
《饭店
English
英语》
Unit Five
Check out
Check out
I Discovering Language
Read and Explore
I. Discovering Language
Do you always mix them? [n] thin win [η] thing wing [z] bays breeze [ð] bathes breathe
IV Topic Extension
G: Ok. May I pay by a credit card? C: Certainly. May I have your card, please? G: Here you are. C: Would you sign your name here? G: Ok.
C: Good morning, sir. May I help you? G: I checked out here fifteen minutes ago. But when I got
back to my room, I found that there might be something wrong with the bill.

实用英语2 Unit 5 At a restaurant

A Teaching Plan for Unit 5(In New Practical English Book 2)I. Teaching Aims:1. The students should know how to take order, order food, ask for recommendation, and make recommendation while having dinner at a restaurant.2. Train the students’ ability t o understand the cultural differences in ordering western and Chinese food3. The students should know the way to make a toast speech at a wedding4.Teach the students some practical writing skills.II. Teaching Contents:·SectionⅠTalking Face to Face·SectionⅡBeing All Ears·SectionⅢMaintaining a Sharp EyePassage I: Toledo: A Problem of MenusPassage II: Toast at a Wedding·SectionⅣTrying Y our HandIII. Teaching Time:Eight class hoursIV. Teaching Focal Points:1.Patterns those are appropriate for taking order, ordering food, asking forrecommendation, and making recommendation while having dinner at a restaurant 2. The way to make a toast speech at a weddingV. Teaching Difficult Points:1. Grammar---- Adverbial clauseVI. Teaching Methods:1. Interactive approach2. Situational teaching approach3. Teamwork method4. Task-based teaching methodⅦ. Teaching Aids:Tape-recorder, BlackboardⅧ. Teaching Procedure1. The first two-class-hour session for SectionⅠ Talking Face to Face.2. Next two-class-hour session for SectionⅡ Being All Ears.3. The next four-class-hour session for SectionⅢ Maintaining a Sharp Eye.4. The fifth two-class-hour session for Section ⅣTrying Your Hand. Section I T alking Face to Face（two-class-hour）1. Read the samplesFind out useful expressions in Dialogue 1 Are you ready to order?. Sentences used in taking order①.Are you ready to order now?②.How would you like that?③.Would you like a baked potato or French fries with that?④.What would you like to drink?⑤.What are you having?⑥.Anything to drink?Sentences used in ordering food①.I’ll have the New Y ork steak.②.What’s the soup of the day?③. I’ll have a cup of that.④. I’d also like a chef’s salad.⑤. Just water, please.Find out useful expressions in Dialogue 2 I want the steak dinner Sentences used in taking order①.May I take your order?②.What do you prefer, soup or salad?③. We have vegetable soup and onion soup.④.What would you like for dessert?Sentences used in ordering food①.I want the steak dinner.②.Bring me a bottle of wine and a glass of water.③. I order my steak rare or medium.④.May I have some more bread and some more water, please?⑤.Nothing, thank you.2. Act outRole playMake up dialogues for ordering some typical Chinese food for your foreign friend and asking to go Dutch with your friend who wants to pay the bill for both of you.Section II Being All Ears（two-class-hour）1. DialoguePre-listening taskRead the printed materials in Listen and Decode in ONE minute.While-listening task①. Listen to the tape WITHOUT looking at the book.②. Listen to the tape one sentence after another, taking notes during the pause.③. Repeat the sentences after the tape.Dialogue scriptKim: Where’s our food? The service in this place is really slow.Dan: They seem to be very busy today. I’m sure the waitress didn’t forget our order. Kim: I’ve got to ask her to hurry things up. I’m thinking of never coming to this restaurant again.Dan: Relax, Kim. We’re not in a hurry. Our food should be here soon.(A few minutes later)Kim: Waitress. What happened to our order?Waitress: It will be ready any minute, sir.Kim: What’s holding it up? I gave you our order over twenty minutes ago. Waitress: I’m sorry. We’re very busy.Kim: I hate to complain, but we’re on our lunch hour. Do you think you could speed things up?Waitress: I’ll do my best, sir.Post-listening taskDo the exercises in Listen and Decode and Listen and Respo2. PassagePre-listening taskRead the printed materials in Listen and Read in THREE minutes.While-listening task①. Listen to the tape and fill in the blanks.②. Listen again and check up the answers.Answers:1.follow2.catch3.poorly4.15 percent5.add6.table7.bag 8.home9.give the food 10.themselvesPost-listening taskDo the exercises in Listen and Match and Listen and Conclude.3. Assignments①. Pair work: Make up dialogues for make up dialogues about having dinner at a restaurant referring to the dialogues in the Workbook.②. Preview Passage I and do the exercises.Section III （four-class-hour）Passage I Toledo: A Problem of Menus1. W arm-up questions①.What kind of food do you like better, Chinese food or western food? References: Chinese food, I think Chinese food is more delicious than other food and it is healthy.②.What do you know about western table manners?References: Open2. Reading comprehensionA) Background Knowledge:Likes or dislikes with regard to food vary greatly from culture to culture. What is disgusting to one person can be a delicacy to another. Sometimes we need to change our eating habits. If we move or travel to a new place with a different culture, our favorite meat, fruit and vegetables may not be available to us. As a result, we have to eat what is different from the food we are used to. Slowly, this strange food may become familiar to us. Our tastes may change, too, and we begin to enjoy eating the food that used to seem unusual to us.B) Questions:Paras. 1-3: If customers make their order on the tourist menu, what will they have to pay?Paras. 4-6: Why did the Englishman call the waiter after his partridge was served? Paras. 7-12: In order to calm the Englishman, what did the author say and do? Para. 13: What’ the trouble with the author’s chicken?C) Summary:Suggested answers to questions:①.They will have to pay a surcharge.②.Becaouse he thought his partridge was rotten and uneatble.③.He tasted the partridge and said that there was nothing wrong with it,it just tasked like that.④.It tasted just like the partridge and it was uneatble.3. Useful words and expressions①. escape v. get away from prison; get free temporarilye.g. The prisoners escaped by climbing over the wall.②. smell n.&v. to use the sense of nose; have an effect on the nosee.g. Now smell;what do you think this liquid is?③. whereupon ad.(at once) after thate.g. His department was shut down, whereupon he returned to London.④.mood n. a state of the feeling at a particular timee.g. The beautiful sunny morning put him in a happy mood.⑤. acknowledge v. to recognize; show that one is grateful fore.g. He was acknowledged as one of America’s finest writers.⑥.scene n. a view of something from a specific placee.g. They caused a scene at the supermarket.⑦.embarrass vt. cause to feel ashamed or shye.g. It embarrasses me even to think about it.4. Difficult Sentences①. I escaped but projected myself into an even worse situation.The manager escaped being dismissed but projected himself into an even more embarrassing situation.②. I ordered three dishes, each of which carried a surcharge.I reserved three rooms with the hotel, each of which had a different view of the scenery.③.The good-looking, red-faced Englishman in suit gave me the impression that he must at home have been a hunting man.Their appearance gave us the impression that they had been working for a long time.④.He had, as I suspected he might, ordered the partridge.We have, as the professor suspected we might, found the solution so easily.⑤. I was now in a relaxed mood and had no desire to see the Englishman make a foolof himself.The manager is now in a delighted mood and has no desire to see the customers turn away from his business.5. Assignments①. Prepare to retell the story told in Passage I in about 100 words.②. Preview Passage II and do exercises of Passage I.Passage II T oast at a Wedding1. W arm-up activityWeddings are a time for two people to come together in holy matrimony. It is also the time for dear ones to play their role - parents, friends, bridesmaids, the best man, and others. Make a wedding toast to express your hearty congratulations to the people involved.Given below is a top 5 list of wedding toasts.①Wedding Toast, from the Bride's Mother to the Groom: To the man who has conquered the bride's heart, and her mother's.②Wedding Toast, to the Bride and Groom. There is nothing nobler or more admirable than when two people who see eye to eye keep house as man and wife, confounding their enemies and delighting their friends.③Wedding Toast, to the Bride and Groom. Here’s to the groom with bride so fair, and here's to the bride with groom so rare!④Wedding Toast, to the Bride and Groom coming together is a beginning; keeping together is progress; working together is success.⑤Wedding Toast, to the Bride and Groom seek a happy marriage with wholeness of heart, but do not expect to reach the Promised Land without going through some wilderness together.2. Read the passage and do Exercise13. Useful words and expressions①.it’s with great pleasure that: do sth. With happiness or satisfactione.g.I t’s with great pleasure that we can meet our old friends in America.②. add joy to: put great happiness toe.g. The good news of his finding an ideal job added joy to the family gathering.③. bring back memories to one’s heart of: cause sb. to remember sth.e.g. What he said bring back memories to my heart of those difficult days.④.a toast to sb./sth.: suggest a drink to sb./sth.e.g.let’s drink a toast to our beloved uncle.⑤. with sb. all the happiness: hope sb. will be happy all the timee.g. People often write the words with you all the happiness on a Season’s Greetings Cards.4. AssignmentsDo the left exercises of Passage IISection IV Writing----Menu（two-class-hour）1. Sample analysisFood menu is used to provide customers with information about the food available at the restaurant. Y ou may find a separate catalogue of dishes, soup and drinks with prices on a menu. Only phrases are written on a menu and they are direct, concise and clear.2. Items included in a menuRoom Service MenuA Sandwiches & Burgers (汉堡包) To Place Orders, Ex 194(分机194)Breakfast 7:00 a.m.---10:00 a.m.(Served with French Fries) Lunch 11:30 a.m.--- 4:00 p.m.Dinner 4:00 a.m.---10:00 p.m. Roast Beef or Turkey (火鸡)……………………$ 7.25Anna’s Club Sandwich ………………………$ 6.95All-American Burger……………………………$ 5.25Anna’s Burger. …………………………………$ 6.50Bacon (熏肉) Cheeseburger …………………….$ 6.50(2 strips bacon with American Cheese)ROGER MILLER RESTAURANT MENU~ Breakfast ~New Y ork Steak & Eggs………………………………………………………..$ 9.95 Ham (火腿)、Bacon or Sausage (香肠) & Eggs……………………………….$ 6.95 CheeseOmelet(煎蛋)……………………………………………………………$ 5.95 Ham & Cheese Omelet…………………………………………………………..$ 6.75 Greek Omelet…………………………………………………………………….$ 6.95~ Lunch Special ~ $ 4.99Baked Turkey Wing (Served with one vegetable)Two All Beef Hot Dogs (Served with baked beans)Fried Chicken Leg (Served with one vegetable)Ham (Served with one vegetable)~ Dinner ~Please Ask Server about Our Chef’s Special for TodayTwoPork Chops……………………………………………………….$10.95 Southern Fried Chicken………………………………………………$ 8.95Two Fresh Ham Slices………………………………………………$ 8.95V egetable Plate (Choice of 3)……………………………………….$ 5.95All Dinner Served with Two V egetables and Bread3. AssignmentsFinish Simulate and Create exercises.Section V Grammar----Adverbial Clauses1. Sample analysisAn adverbial clause is a clause that has an adverb-like function in modifying another clause. It is also a dependent clause that does the same job as an adverb or an adverb phrase. Most adverbial clauses can be recognized because they are introduced by a particular word or phrase, such as when, where, why, how, because, as, though, in order that. Adverbial clauses are usually used to indicate place, time, cause, purpose, concession and condition.2. AssignmentsDo the grammar exercises in the Workbook.。

培训课件旅游业饭店服务英语电子教案—中等职业学校饭店专业教学课件

Room types（房型）
• 特殊房型: • 不限房型Run of the House • 无烟标准间Non Smoking • 残疾人客房Handicapped Room • 带厨房客房Room with Kitchen • 相邻房Adjoining Room • 按朝向分: • 朝街房Front View Room • 背街房Rear View Room • 城景房City View Room • 园景房Garden View Room • 海景房Sea View Room • 湖景房Lake View Room
Unit 3 Other Services Regarding Reception Desk 其它有关前台服务
• Main Points（知识要点） • ※ Procedures of extending the stay for a guest • 延住服务程序 • ※ Procedures of changing the room for a guest • 换房服务程序 • ※ Procedures of receiving visitors • 接待访客服务程序
•
会议商务服务
• PartⅥ Security Service
•
保安服务
• PartⅦ Other Services Concerning Hotels
•
酒店其他相关服务
PartⅠ Front Office Service 前厅服务
• Unit 1 Room Reservation
房间预订
• Main Points（知识要点） • ※ Reservation procedures • 预定程序 • ※ Room types • 房型 • ※ Procedures of changing a reservation • 更改预定

《餐厅英语培训》课件

03
apologize for any inconvenience and offer a drink while
the table is being prepared
Ordering process
Taking orders
Placing the order
present the menu, take orders, and clarify any special requests or dietary restrictions
PPT courseware for restaurant English training
目录
• Common English vocabulary used in restaurants
• Common presence patterns in residences
• Restaurant service process
Expressions of preferences
This pattern is used to communicate specific preferences or requests Example: "I prefer my coffee black with no sugar, thank you."
Bill
A detailed list of expenses provided by the restaurant to guests.
Tip
Tip, an additional fee given by a customer to a restaurant waiter as a sign of recognition and gratitude for the quality of service.

电子课件烹饪实用英语第三版Unit5lesson1

Lesson 1
3. look for 寻找
Look for lamb that’s been butchered at five to seven months or younger. 选择屠宰时为5 ～ 7 个月或更小的羊的羊羔肉。练习：你仍在找工作吗？英文：____________________________________________
Look and Study Dialogue Reading
Further Study
Words and Phrases
Unit 5
Write the correct term below each picture.
burger press sausage
butcher double-edged cleaver
Look and Study Dialogue Reading Further Study
Unit 5
C. Learn the important grammars in the text.
Lesson 1
2. high-quality 优质的 Select high-quality beef. 选择优质牛肉。
Select high-quality beef
Choose beef with minimal outer fat. The meat should be firm, fine-textured and a light cherry red.
Look and Study Dialogue Reading Further Study
English
butcher shops fish markets primal cuts trimmings ground meat

《饭店实用英语》课件-scene-5

Ⅱ. Hotel Practical English
Dialogue 1
There Is Nothing on My TV Screen
(A: Receptionist B: Guest )
• A: Good afternoon. May I help you?
• B: Yes, there is nothing on my TV screen after I turn it on.
Ⅲ. Text
• keep good customer relations. Customer relationship is the heart of a business. As we offer services to guests we should not forget that we are bound to fault and that makes it necessary for us to accept the faults. Customers are always right because you have to be there for them.
• Don’t try to cover up your mistakes even when you have an advantage to do so. Accept the mistakes and correct as soon as possible and this will help you to
• In addition, don’t contradict the complaint on the face of it. Customer satisfaction is the first thing in the hospitality industry. Customers don’t need much more than the quality service in time. If you try your best to satisfy the customers, they will be willing to come back again and you can get more business from the same customers.

饭店实用英语听说教程PPT

Complaint handling
03
CHAPTER
Hotel Business English
Conference Services
Conference Services Introduction: Conference services are an important component of hotel business, providing a series of professional services including venue reservation, equipment rental, and tea break services.
Conduct full process monitoring of banquet services to ensure that all services meet customer requirements and handle unexpected issues in a timely manner.
Venue layout
Based on customer needs and budget, design a menu that fits the theme of the banquet, ensuring the quality and taste of the dishes.
Menu design
Menu presentation
Taking Orders
Beverage selection
After taking the customers' orders, the waiters should offer a variety of beverages and explain the options available They should also ask if there are any specific requests or preferences

《饭店服务与管理英语》Unit 5 Food and Beverage

• G: Great. A bottle of it, please. • B :Just a moment，sir. • (He comes back with a bottle of Mao Tai and a thimble- sized
cup.) • Sir, here is your Mao Tai. By the way, it is best taken in small
• rooms banqueting halls，cafeterias，bars，and cafes. We may say that the food service department of a hotel has become one of its pillars. The Food and Beverage Department staff, such as chefs，waiters and waitresses， bussers and bartenders，can contribute a lot to the reputation of a restaurant.
Part One Speaking and Passage
• Exercises
• Small Group Work • 1 .Questions for comprehension. • (1)How do people describe the Chinese cuisine? • ( 2 ) Can you give the terms of different areas of food service in
• 如果服务员服务迟缓、缺乏热情或不懂哪些饮料配哪些菜肴…… • 饮料与菜肴搭配，可参考本课英译中练习。 • 3.A love for the guests. . .throughout the world. • 热爱顾客，技能娴熟，知识充实，礼仪周到，讲究效率就烹制出一道

餐厅服务常用英语PPT课件

Good moring . Tow people.
✓ Hello, do you have a reservation?
Yes. Window seat.
✓ What would you prefer, somking or non-smoking area?
Smoking area, thank you.
Credit card.
✓Please sign here.
第15页/共44页
向客人道别 ✓Hope you had a nice dinner. ✓Thanks. Hope you visit us again.
Thank you . Bye.
✓Hope you have a good time during the World Exposition世博会.
We will order Shrimp Wonton, please.
第9页/共44页
为客人点菜
✓What drink do you like, we have Maotai, Wu Liang Ye, Shui Jing Fang, Shaoxing Rice Wine, beer, fruit juice… Which one do you like?
Yes. Do you have dim sum点心?
✓What do you want for dim sum?
第8页/共44页
为客人点菜
✓We have Small Steamed Bun蒸小笼包, Spring Rolls, Glutinous Rice Dumpling in Sweet Rice Wine, Shrimp Wonton虾仁儿馄饨.
✓ Would you like some dessert? We have cheesecake, ice cream,

Unit Five《饭店实用英语》

• 2.IDD：international direct dial. • 3.guest message light:an in room light on the guestroom
telephone,which the Front Desk agent switches on to notify the guest that his mail or packages arrive. • 4.switchboard:a piece of equipment for connecting and disconnecting telephone calls. • 5.log book:a journal in which important Front Office events and decisions are recorded for reference during subsequent shifts. • 6.daily event board:also called reader board,a posting or closed circuit broadcast of daily events at a hotel.
Wordv.仪表记录 • surcharge n.附加费 • floppy disc电脑软盘 • legible adj.清晰易读的 • xerox v.静电复印 • switchboard n.电话总机 • in the form of以……形式 • closed circuit television system闭路电视 • meter panel仪表盘 • for the benefit of为了 • simplified maps简图 • free...from免于
Notes
• 7.meter panel:a call accounting system(CAS)is a set of software programs that initiate the placement,pricing,and posting of calls.The CAS usually interfaces with a hotel's computer system and electronically posts charges to guest folios.