点菜单CAPTAIN ORDER
(中英文)酒店管理实务
营运管理实务目录WORKING MANUAL OF RED BOAT HOTEL写在前面的话PREFACE总编CONTENTS第一章酒店简介GENERAL STATEMENT第二章管理体系MANAGEMENT SYSTEM附：组织结构图APPENDIX:ORGANIZATION CHART 第一节经营理念The Spirit of Red Boat Hotel第二节顾客政策Customer Policies第三节质量管理体系Quality Control System第四节服务质量保证书Quality Guarantee第五节人事政策及培训计划实施Personnel Policies&Training第六节酒店内部刊物（店报）News Paper第七节员工手册Staff Handbook第一编：总经理Ⅰ、GENERAL MANAGER第一章总经理1-6G.M1.1总经理General Manager1-31.2驻店经理Resident Manager4-6第二章总经理秘书7-11G.M’S SECRETARY2.1总经理秘书G.M Secretary7-92.2文员Clerk10-11第三章会议程序12MEETING SCHEDULE第二编：市场营销部Ⅱ、MARKET&SALES DEPT第一章市场营销部组织结构图4ORGANIZATON CHART第二章市场营销部各岗位职责5-14POSITION RESPONSIBILITIES OF M&S DEPT2.1市场营销部经理M&S Dept Manager5-62.2商务销售代表Sales Representative of Commercial7-82.3旅行社销售代表Sales Representative of Travel Agency9-10 2.4秘书Secretary11-122.5美工Art Designer13-14第三章市场营销部各岗位工作程序及标准15-26STANDARD OPERATION PROCEDURE OF M&S DEPT3.1商务销售代表促销访问Promotion and Sales Call15-163.2长包房销售Long-Staying Room Sales17-193.3团队预订Group Reservation20-213.4旅行社销售代表外出销售Outside Sales Call223.5会议销售Conference Sales23-243.6与旅行社签订协议Travel Agency Agreement Signing253.7团队预订更改、取消Reservation Amendment&Cancellation26第四章附加程序27-32ACCESSORY PROCEDURES4.1处理突发事件Handling an Emergency274.2客用印刷品制作Presswork Making284.3客户档案建档Account File Establishing294.4大型活动工作安排Large Activity Arrangement304.5组织新闻发布会Press Briefing32第五章市场营销部管理制度33-38MANAGEMENT SYSTEM OF M&S DEPT5.1接待Reception33-355.2办公室环境Office Environment365.3资料Data365.4例会Regular Meeting375.5工作汇报Job Report385.6工作业绩考核Job Result Evaluation385.7美工室管理制度Art Design Office38第六章市场营销部内部运转表格39-49OPERATION LIST OF M&S DEPT第三编：财务部Ⅲ、FINANCIAL DEPT第一章财务部组织结构图1ORGANIZATION CHART第二章财务部岗位职责及工作程序2POSITION RESPONSIBILITIES OF FIN DEPT2.1财务总监Financial Controller22.2副财务总监Deputy Finance Director42.3秘书Secretary62.4会计主任Chief Accountant72.5总帐General Ledger102.6费用核算员Cost Control Clerk142.7资产核算员Assets Ledger Clerk172.8信贷应收员Credit&A/R192.9应付款文员Accounts Payable Clerk222.10出纳员Cashier252.11工资员Payroll282.12收银主任Chief Cashier292.13收银督导Cashier Captain312.14审计员Auditor322.15总台收银Front Desk Cashier342.16站点收银员Outlets Cashier382.17成本控制部主任Chief Cost Controller412.18材料核算员Costing Clerk–Materials442.19食品原料仓库保管员Storekeeper–Food462.20饮品烟草仓库保管员Storekeeper–Beverage&Tobacco49 2.21物资仓库保管员Storekeeper–General512.22收货员Receiving Clerk532.23电脑部经理EDP Manager552.24电脑硬件工程师EDP Officer–Hardware572.25电脑软件工程师EDP Officer–Software592.26采购部经理Purchasing Manager612.27采购部督导Purchasing Captain632.28采购员Purchasier64第三章财务管理制度与程序67MANAGEMENT SYETEM&PROCEDURE OF FIN DEPT 3.1餐厅收银结帐Restaurant Cashier Check-out673.2信用卡结帐Credit Card Check-out683.3信用卡压卡Credit Card Push-Down693.4收银员编制报告Cashier Workout Reporting703.5收银员下班交接Cashier’s Off Duty Connect713.6总出纳工作General Cashier Job Procedures723.7现金支出报销Cash Payout733.8客房房租收入审计Guest Room Rate Receipt Audit743.9转帐支票授理Virement Cheque Teach The Reason753.10信用卡托收的处理Credit Card Collection’s manage763.11点菜单传递的控制Captain Order Transfer Control773.12帐单传递Bill Transfer Procedures783.13货币传递控制Currency Transfer Control793.14客人离店时间的控制Guest Departure Time Control803.15房租减免的内部控制Rent Derating Inside Control813.16营业点帐单建立Outlets Bill Found823.17营业点帐单结帐Outlets Bill Check-out833.18信用卡授权程序Credit Card Accredit843.19散客签字消费FIT Signing Consume853.20单位、团队签字转帐Unit&Group Signing Transfer Account86 3.21营业发票使用Business Invoice Useing873.22审核营业点帐款Audit Outlets Account883.23审核前厅帐款Audit Front Office Account893.24编制营业日报表Workout Business Day Statement903.25夜间稽核工作Night Audit Job913.26信贷政策Credit Policy923.27预算编制程序Budget Workout Procedures953.28应收款管理Accounts Receivable Manage963.29收银员管理Outlets Cashier Manage973.30出纳员管理Cashier Manage983.31审计员管理Auditor Manage1003.32现金管理Cash Manage1013.33总出纳管理General Cashier Manage1033.34采购部管理Stocking Manage1043.35物资采购申请Goods Stock Application1063.36采购报价、确认Stock Quoted Price&Confirm1073.37采购审批Stock Examine&Approve1083.38采购物品的结算Stock Goods Balance of accounts1093.39提货工作程序Pick Up The Goods Job Procedures1103.40物品验收程序Goods Receiving1113.41采购方式及有关程序Stock Way&Procedures1123.42仓库的收、发及盘存Storeroom Accepting、Send Out、Inventory120 3.43食品和饮料存货-定价、标志与贮藏F&B Stock:price、Sign&Store122 3.44食品和饮料存货-发货、申请领货F&B Stock:Send Out&Application124 3.45食品和饮料存货-标准存货F&B Stock:Standard1263.46食品和饮料存货-实地盘存F&B Stock:On-The-Spot Inventory1283.47食品成本控制程序Food Cost Control1303.48食品标准成本卡制作Food Standard Cost Card Execution1313.49食品标准成本计算Food Standard Cost Account1323.50食品标准成本核算Food Standard Cost Check1333.51餐饮公关费用F&B Public relations Cost1343.52菜肴的产销核对Menu Produce&Sell Check1353.53酒水标准成本制作Beverage Standard Cost Check1363.54饮料成本控制Beverage Cost Control1373.55饮料销售还原表建立Beverage Sale Revert Form Found1383.56餐饮成本日报表编制F&B Cost Day Statement Workout1393.57鲜活食品价格的制订Fresh Food Price Working-Out1403.58干货水果等验收Dried Food&Fruit Etc Receiving1413.59鲜活食品验收单据填写Fresh Food Receiving Bill Fill In1423.60应付款管理Accounts Payable Manage1433.61薪金会计管理Payroll Accountant Manage144第四章财务部各类运转表格145OPERATION LIST OF FIN DEPT第四编：前厅部Ⅳ、FRONT OFFICE DEPT第一章前厅部组织结构图ORGANIZATION CHART1第二章前厅部岗位职责POSITION RESPONSIBILITIES OF F.O DEPT2-232.1前厅部经理 F.O Manager22.2前厅部秘书 F.O Secretary32.3大堂副理Assistant Manager42.4前台接待经理Reception Manager62.5前台接待员Receptionist72.6预订员Reservation Clerk92.7总机督导Operator Captain112.8总机话务员Operator122.9首席礼宾司Chief Concierge132.10迎宾员Door man142.11行李员Bell man162.12商务中心督导 B.C Captain172.13商务中心文员 B.C Clerk182.14商场经理Gift Shop Manager202.15商场员工Seller212.16医务室医生Infirmary Doctor22第三章前厅部各岗位操作程序STANDARD OPERATION PROCEDURE OF F.O DEPT第一节前厅部各岗位每日工作内容F.O Department Check List24-393.1.1前厅部经理 F.O Manager Check List243.1.2大堂副理Assistant Manager253.1.3前台接待经理Reception Manager273.1.4总机/商务中心督导Operator/B/C Captain293.1.5首席礼宾司Chief Concierge303.1.6预定员Preservationist313.1.7前台接待Receptionist323.1.8礼宾员Concierge353.1.9商场员工Seller363.1.10总机话务员Operator373.1.11商务中心文员B/C Clerk39第二节前台程序与标准F.O Standard Operation Procedure40-733.2.1受理电话预订Room Reservation by Calling403.2.2传真、信函订房Room Reservation by Fax、Letter413.2.3来店预订操作Room Reservation on the Spot423.2.4变更预订的处理Booking Amendment433.2.5散客入住程序FIT Check-in443.2.6散客离店程序FIT Check-out463.2.7残疾人接待程序Handicapped Check-in483.2.8团队入住Group Check-in493.2.9团队离店Group Check-out503.2.10长住客人接待服务Long-staying Guests Service513.2.11更换长住客人房卡Long-staying Guests Room-key Change523.2.12宾客推迟离店Delay Check-out533.2.13处理双锁门，开双锁门Room Double Lock543.2.14贵重物品寄存Handing Safe Deposit Changing553.2.15调换房间/调整价格Room/Rate Changing563.2.16处理折扣Handle the Rebate Changes583.2.17房间异常报告处理Room Discrepancy Report593.2.18行政楼层客人接待Executive Floor Guest Arrival613.2.19行政楼层客人离店Executive Floor Guest Departure623.2.20客房没有准备好Room not Ready on Arrival633.2.21处理宾客留言Message handling643.2.22查询客人房号Room Number Inquire653.2.23总台物品转送Guest’s Articles Send/Transfer663.2.24VIP信息更改VIP information Change683.2.25办理房间房租变更手续Room Charge Changing693.2.26房间分配Room Allotment703.2.27房间钥匙管理Room-key Management723.2.28建立客史档案Set up Guest’s History73第三节大堂副理程序与标准Assistant Manager Standard Operation Procedure74-843.3.1贵宾入住VIP Check-in743.3.2接待重要团队宾客VIP Group Check-in773.3.3展房/介绍酒店Show Rooms/Hotel Tours783.3.4处理宾客投诉Complain Handling793.3.5处理宾客遗留物品Handling Guest’s Properties Left Behind803.3.6处理宾客房门锁失灵Room lock Out Of Order Handling813.3.7突发事件的处理步骤Urgent/Accident Handling823.3.8处理宾客拒付电话费Handling the Refusal to Payment for Telephone84第四节礼宾部程序与标准Concierge Standard Operation Procedure85-1023.4.1迎宾员Door Man Standard Operation853.4.2行李员Bell Man Standard Operation883.4.3处理宾客邮件、信件Guest’s Postal Items、Letters Handling953.4.4处理宾客物品转交Guest’s Articles Transfer963.4.5一、二楼公共区域寻人服务Public Area Paging Service973.4.6客人行李寄存服务Guest’s Luggage Store Service983.4.7提供出租车服务Car Rental Service993.4.8委托代办服务Concierge Service1003.4.9资料收集及整理Data Collect and Arrange101第五节总机程序与标准Operation Standard Operation Procedure103-1103.5.1接转内外线电话Phone Call Connecting and Exchanging1033.5.2处理直拨长途电话Long Distance Call Service1043.5.3前厅部总机免打扰服务Do Not Disturb Call Service1053.5.4叫醒服务Wake-up Service1063.5.5电话咨询服务Telephone Information Service1073.5.6电话寻人服务Paging Service by Telephone1083.5.7发布天气报告Weather Forecast Service1093.5.8话务台维护与保养Maintenance of A.B.E Equipment110第六节商务中心程序与标准Business Center Standard Operation Procedure111-1203.6.1接收传真Fax Receiving1113.6.2接收客人委托向外发出传真Fax Sending1123.6.3提供打字服务Taping Service1143.6.4复印服务Copying Service1153.6.5代办快件Mail Express Service1163.6.6提供翻译服务Translation Service1173.6.7提供文件装订服务Binding Service1183.6.8提供电话服务Public Telephone Service1193.6.9商务中心设备维护及保养Maintenance of BC Equipment120第七节商场程序与标准Gift Shop Standard Operation Procedure121-1243.7.1零售商品进货制度Stock with Goods1213.7.2商场换货服务How to Handling Guest Changing Goods1223.7.3售后服务After Sale Service123第四章前厅部各项管理制度MANAGEMENT SYSTEM OF F.O DEPT125-1474.1前厅部行为规范The F.O Dept Staff Behavior Standard1254.2前厅部各岗位规章制度The F.O Dept Regulation System1294.3总台考核条例Evaluation Rules of Front Desk1334.4礼宾部考核条例Evaluation Rules of Concierge1364.5商场考核条例Evaluation Rules of Gift Shop1394.6商务中心考核条例Evaluation Rules of Business Center1444.7总机考核条例Evaluation Rules of Operator146第五章前厅部各部门运转表格OPERATION LIST OF F.O DEPT148-185第五编：管家部Ⅴ、HOUSEKEEPING DEPT第一章管家部组织结构图1ORGANIZATION CHART第二章管家部岗位职责1-25POSITION RESPONSIBILITY OF H.K DEPT2.1管家部经理H.K Dept.Manager22.2楼层经理Head Floor Supervisor32.3楼层督导Floor Captain52.4楼层服务员Room Attendant72.5楼层清扫员Room Cleaner92.6公共区域经理Public Area Supervisor112.7公共区域督导Public Area Captain122.8公共区域服务员Public Area Attendant132.9花房管理员Florist142.10公共区域清洁工Public Area Cleaner152.11洗涤部经理Laundry Manager162.12洗涤部督导Laundry Captain172.13干洗工Dry Cleaner182.14大湿洗工Washer-Large Items202.15小湿洗工Washer-Small Items212.16平烫工Flat Work Ironer222.17布草折叠工Linen Folding Attendant232.18布草收发员Linen Delivery Maid242.19制服收发员Uniform Delivery Maid25第三章管家部各岗位操作程序27-136TANDARD OPERATION PROCEDURE OF HK.DEPTS3.1楼层经理Head Floor Supervisor273.1.1处理客人投诉Handling Guest’s Complains273.2楼层督导Floor Captain28-313.2.1检查客房Checking Guest Rooms283.2.2收取小酒吧帐单Collecting Mini-bar Bill303.2.3饮料管理Controlling wine&Beverage313.3楼层服务员Room Attendant32-533.3.1楼层钥匙领用和保管Picking up&Keeping Room Key32 3.3.2开酒水帐单Filling in Wine&Beverage Bill333.3.3杯具洗涤、消毒Washing-up&Disinfecting Glassware34 3.3.4客用品领用、存放Application of&Keeping Items353.3.5客人要求开门Handling Request for Opening the Door36 3.3.6引领客人进房Greeting the Guests373.3.7报交遗留物品Delivering Properties Left Behind by Guest383.3.8客人离店结帐Guest Check-out393.3.9查走客房（遗留物品）Check-up C/O Room403.3.10做夜床Providing Turn-down Service413.3.11开房门Opening the Door433.3.12加床Handling Request for Extra Bed443.3.13铺床Making the Bed453.3.14上毛巾、茶水Offering Towel/Tea Service463.3.15客房二次打扫Re-cleaning the Room473.3.16重点宾客进房Receiving VIP483.3.17擦皮鞋Providing Free Shoe Shining Service493.3.18翻转床垫Turning the Mattress503.3.19洗涤浴帘Washing Shower Curtain513.3.20吸尘器使用和保养Using&Maintaining Vacuum Cleaner523.3.21处理意外损坏宾客物品Dealing with Damaging Guests’Articles53 3.4客房清扫员Room Cleaner54-593.4.1整理工作车Cleaning up Maid’s Cart543.4.2打扫住客房Making up Occupied Room553.4.3清扫卫生间Making up Washing Room573.4.4工作车摆放Maid’s Cart Setting583.4.5空房清扫Making up Vacant Room593.5客房中心服务员Housekeeping Center Attendant60-643.5.1核对未进店客房报告Checking No-show Room Report603.5.2核对查房报告Checking Room Report613.5.3客用品的借用、登记和保管Item’s Loan/Registration/Keeping62 3.5.4接打内部电话Receiving&Making Inside Call633.5.5处理前台报表Dealing with Dept.Reports64附录：客房中心常备客用品清单64Appendix:List of Items Prepared in Housekeeping Center3.6PA服务员PA Attendant65-813.6.1石材日常保养Marble Daily Maintenance653.6.2大理石地面打蜡Polishing Marble with Wax663.6.3大理石地面起蜡Wax Remove From Marble673.6.4石材墙壁上蜡Polishing Wall with Wax683.6.5清洗地毯（干泡）Cleaning Carpet(Dry-clear)693.6.6洗地毯（抽洗）Washing Carpet703.6.7沙发抽洗Washing Sofa723.6.8清洁铜条Cleaning Copper Strip733.6.9清洁客梯Cleaning Elevator743.6.10清洗吸尘器Cleaning Vacuum Cleaner753.6.11使用三合一抽洗机Using Wet Vacuum Carpet Extractor76 3.6.12使用洗地机Using Clean Marble Machine773.6.13使用吸水机Using Wet&Dry Vacuum Cleaner783.6.14使用高速抛光机Using Ultra High Speed Machine793.6.15清洁玻璃Polish the Window-panes803.6.16花岗岩地面晶硬处理Crystallize Marble813.7PA保洁工PA Cleaner82-863.7.1棉尘推药剂处理Spray Floor Dust Remover on the Mop823.7.2推尘（清洁大理石地面）Dust Removed From Floor833.7.3清洁各公共区域卫生Cleaning the Public Areas843.7.4洗手间日常清洁保养Cleaning Washing Room853.7.5客人醉酒呕吐处理Dealing with Drunk Guests863.8制服收发员Uniform Delivery Maid87-973.8.1新制服申领、发放Appling for&Giving Out Uniform873.8.2制服收发Counting&Sending Uniform883.8.3交接制服Taking over Uniform893.8.4清点脏制服Counting Dirty Uniform903.8.5核对接收已清洗制服Checking Uniform Cleaned913.8.6处理旧制服报损Steps to Handle Uniform Scraped923.8.7制服盘点Inventorying Uniform933.8.8入店、离店人员领退制服Appling for&Returning Uniform for Staff94 3.8.9制服收发员收尾Finishing Work for Uniform Delivery Maid953.8.10缝补制服Steps to Sewing Uniform963.8.11缝纫机保养Maintaining Sewing Machine973.9布草收发员Linen Delivery Maid98-1023.9.1交接布草Taking Over linen983.9.2布草领用Application of Linen993.9.3交接餐饮、康乐织品Taking over F&B and H&R Dept Linen1003.9.4发送客房布草Sending Out Linen of H.K Dept1013.9.5布草盘点Inventorying Linen1023.10花房管理员Florist103-1053.10.1绿色植物保养Preserving Green Plants1033.10.2保养公共区域插花Preserving Flowers in Public Area1043.10.3送花Sending Flowers1053.11客衣服务员Guest Clothes Delivery Maid106-1143.11.1收包Collecting Clothes1063.11.2点数Counting Clothes1073.11.3打码Marking on Clothes1083.11.4叠衣Folding Clothes1093.11.5装包Packing Clothes1103.11.6送衣Sending Clothes1113.11.7处理遗留物品Dealing with Properties Left by Guests1123.11.8加快洗衣Express Valet Service1133.11.9贵宾洗衣VIP Valet Service1143.12大湿洗工Washer-large Items115-1173.12.1客房、饮食布草洗涤Laundering Linen F&B&H.K Dept.1153.12.2使用大湿洗机Using Washed-large Items Machine1163.12.3使用烘干机Using Dry Machine1173.13小湿洗工Washer-small Items118-1233.13.1开机准备Preparation of Turning on Machine1183.13.2客衣检查、分类Checking&Classifying Clothes1193.13.3客衣去迹Remove Stain From Clothes1203.13.4客衣洗涤Laundering Guests’Clothes1223.13.5使用小湿洗机Using Washed-Small Items Machine1233.14平烫工Flat Work Ironer Turning on124-1273.14.1开机准备Preparation of Turning on Machine1243.14.2熨烫口布、枕套Ironing Napkin&Pillow-case1253.14.3熨烫布草（床单、台布）Ironing Linen1263.14.4使用大烫机Using Flat Ironing Machine1273.15手烫工Presser128-1333.15.1岗位准备Preparation1283.15.2熨烫西服上衣Ironing Suit1293.15.3熨烫真丝服装Ironing Silk Clothes1303.15.4熨烫西裤Ironing Trousers1313.15.5熨烫衬衫Ironing Shirt1323.15.6熨烫T恤衫Ironing T-shirt1333.16干洗工Dry-cleaner134-1363.16.1使用干洗机Using Dry-cleaning Machine1343.16.2使用人像机Using Model Machine1353.17布草折叠工Linen Folding Attendant136第四章管家部管理制度137-152MANAGEMENT SYSTEN OF H.K DEPT4.1管家部安全管理制度Safety Regulation1374.2楼层客房安全管理制度Safety Regulation of Guest Rooms1384.3管家部卫生管理制度Hygiene Management Regulation1394.4管家部防火制度Fire Prevention Regulation1414.5客人失窃处理制度Handling Guests’Report of Loss1424.6客人急病处理制度Regulation on Caring for Ill Guests1434.7客人醉酒处理制度Caring for Drunk Guests Regulation144 4.8客人携带宠物和易燃易爆品处理制度Handling Pet&Dangerous Goods1454.9客人带走客房物品处理制度Handling Room Items Taked by Guests1464.10来访人员登记制度Visitor Registration Regulation1474.11督导查房制度Captain Inspecting Room Regulation1484.12洗涤房管理制度Laundry Management Regulation1504.13树木花卉管理制度Plants&Flowers Management Regulation151 4.14草地保养管理制度Lawn Management Regulation152第五章管家部运转表单153-188OPERATION LIST OF H.K DEPT.第六编：餐饮部Ⅵ、FOOD&BEVERAGE DEPT第一章餐饮部组织结构图1ORGANIZATION CHAT第二章餐饮部各岗位职责2-39POSITION RESPONSIBILITIES OF F&B DEPT2.1餐饮部经理F&B Dept.Manager22.2秘书Secretary42.3中菜部经理Chinese Restaurant Manager72.4中餐厅督导Chinese Restaurant Captain92.5中餐引座员Chinese Restaurant Hostess102.6中餐厅服务员Chinese Restaurant Waiter/Waitress11 2.7宴会厅督导Banquet Hall Captain122.8宴会厅服务员Banquet Hall Waiter/Waitress142.9宴会预订员Banquet Reservation Clerk152.10备餐间督导Pantry Captain162.11传菜员Buss Boy172.12管事部督导Stewarding Captain182.13管事部仓库保管员Stewarding Store Attendant202.14管事部洗涤工Stewarding Dishwasher/Cleaner212.15西菜部经理Western Restaurant Manager222.16咖啡厅督导Cafeteria Captain242.17扒房督导Grill Captain272.18西菜部引座员Western Restaurant Hostess302.19咖啡厅、扒房服务员Cafeteria&Grill Waiter/Waitress32 2.20酒吧督导Bar Captain342.21酒吧吧员Bartender362.22大堂吧服务员Lobby Barman/Barmaid38第三章餐饮部各岗位工作程序40-204STANDARD OPERATION PROCEDURE OF F&B DEPT3.1着装到岗Grooming403.2中菜部督导Chinese Restaurant Captain413.3中菜部引座员Chinese Restaurant Hostess493.4中餐零点服务Chinese A-La-Cart Service553.5宴会服务Banquet Service723.6大宴会厅餐前准备Banquet Hall Mis-en-place843.7中餐宴会服务Chinese Banquet Service873.8会议服务Conference Service893.9管事部督导Stewarding Captain953.10仓库管理员Stewarding Store Attendant1023.11洗涤工Stewarding Dishwasher/Cleaner1123.12西菜部引座员Western Restaurant Hostess1433.13西菜部服务员Western Restaurant Waiter/Waitress1483.14西餐服务Western Food Service1743.15订单员订单服务Order Taker1773.16送餐员Room Service Waiter/Waitress1783.17调酒员Bartender1883.18托盘使用Tray Serving1953.19布草更换Linen Changing1953.20玻璃器皿清擦Glassware Polishing1963.21瓷器抛光Chinaware Polishing1963.22刀具抛光Cutlery Polishing1973.23促销工作Sales Promotion Skills1973.24上错菜Handling Wrong Order1983.25脏盘子撤下Cleaning Soiled Plates1993.26为客人点烟Lighting A Cigarette1993.27欢迎、道别Greeting&Farewell2003.28帮客人放置餐巾Putting A Napkin2003.29使用吐司机Using The Bread Toaster2013.30清理、补充工作台Cleaning&Replenishing A Side Board Station201 3.31处理客人投诉Handling A Guest Complaint2023.32征询客人满意Checking On Guest Satisfaction2023.33撤换刀具Cutlery Removing2033.34使用咖啡机Using A Coffee Machine204第四章厨房各岗位职责205-233POSITION RESPONSIBILITIES OF KITCHEN4.1行政总厨Executive Chef2054.2中厨房厨师长Chinese Kitchen Head Chef2074.3中厨房点心督导Pastry Captain2084.4中厨房点心厨师Pastry Cook2094.5粗加工督导Primary Processing Captain2104.6粗加工厨师Vegetable Processor&Butcher2114.7炉灶督导Stove Captain2124.8炉灶厨师Stove Cook2144.9烧味督导 B.B.Q.Captain2154.10烧味厨师 B.B.Q.Cook2164.11冷菜督导Cold Food Captain2174.12冷菜厨师Cold Food Cook2184.13打荷督导Assistant Captain2194.14打荷厨师Assistant Cook2204.15蒸灶督导Steam Captain2224.16蒸灶厨师Steam Cook2234.17切配督导Chopper Captain2244.18切配厨师Chopper2254.19西厨房厨师长Western Kitchen Head Chef2264.20冻房督导Cold Food Captain2274.21冻房厨师Cold Food Cook2284.22热厨房督导Hot Food Captain2294.23热厨房厨师Hot Food Cook2304.24初加工、切配厨师Vegetable Processor&Butcher231 4.25包饼房督导Bakery Captain2324.26包饼房厨师Baker233第五章厨房各岗位工作程序234-252STANDARD OPERATION PROCEDURE OF KITCHEN5.1蔬菜加工Vegetables Processing2345.2肉类加工Meat Processing2345.3水产加工Marine Lives Processing2355.4禽类加工Poultry Processing2365.5原料订货Material Order2375.6上浆工作Starch Processing2385.7料头准备Condiment Preparing2385.8处理菜点退回厨房Handling A Dish Return To Kitchen239 5.9打荷工作Assistant2395.10切割工作Food Dicing&Processing2405.11切配工作Chopping2405.12炉灶工作Stove2415.13点心制作Pastry2425.14冷菜制作Cold Food2435.15水果盘制作Fruit Combination2435.16冻房督导Cold Food Captain2445.17冻房厨师Cold Food Cook2455.18热厨督导Hot Food Captain2465.19热厨厨师Hot Food Cook2475.20初加工、切配厨师Vegetable Processor&Butcher248 5.21包饼房督导Bakery Captain2495.22包饼房厨师Baker2505.23厨房卫生清洁Kitchen Hygiene2515.24厨房库存盘点Warehouse of Kitchen Inventory2515.25厨房钥匙控制Key of Kitchen Under Control2525.26厨房仓库领货控制Taking Goods From Warehouse of Kitchen252第六章餐饮部管理制度253-263ADMINISTER SYTTEM OF F&B DEPT6.1订单Order2536.2休假Vacation2546.3物资调拨Material Allot2556.4物品领用审批及验收Article Receiving&Approved2566.5公关客人接待Public Relations Reception2576.6员工培训Staff Training2586.7会议Conference2586.8服务质量检查Service Quality Inspecting2596.9酒吧酒水盘存Beverage Inventory2596.10酒吧酒水申领Beverage Taking2606.11银器Silver Ware2606.12管事部库房贮发Stewarding Stocked2616.13餐厅交接班Shift Changing2616.14餐厅纪律Restaurant Discipline2626.15棉织品控制Linen Control2626.16厨房食品保藏Food Keep In Store263第七章餐饮部运转表格264OPERATION LIST OF F&B DEPT第七编：康体娱乐部Ⅶ、RECREATION DEPT第一章康体娱乐部组织结构图1ORGANIZATION CHART第二章康体娱乐部各岗位职责2POSITION RESPONSIBITIES OF H&R DEPT2.1康体娱乐部经理H&R DEPT Manager22.2康体娱乐部秘书H&R DEPT Secretary32.3夜总会督导Night Club Captain52.4夜总会音响师Night Club DJ62.5康体中心督导Health Center Captain72.6康体中心员工Health Center Attendant82.7桑拿中心督导Sauna Center Captain92.8桑拿中心迎宾员Sauna Center Hostess102.9夜总会、桑拿酒吧服务员Night Club&Sauna Bar Attendant112.10桑拿更衣室服务员Sauna Locker Attendant122.11桑拿水池服务员(擦背技师)Sauna Health Technician132.12桑拿休息室服务员Sauna Lounge Attendant142.13游泳池督导Swimming Pool Captain152.14游泳池服务员Swimming Pool Attendant162.15美容美发督导Beauty Salon Captain172.16美容美发师Cosmetologist182.17KTV督导KTV Captain192.18KTV服务员KTV Attendant202.19户外运动督导Outdoor Sports Captain212.20户外运动服务员Outdoor Sports Attendant222.21攀岩运动服务员Trend-wall Attendant23第三章康体娱乐部各岗位工作程序24STANDARD OPERATION PROCEDURE OF H&R DEPT 3.1健身房工作程序Fitness Center243.2台球室工作程序Billiard Room253.3棋牌室工作程序Chess&Cards Room263.4乒乓球室工作程序Table-tennis Room273.5保龄球室对客服务工作程序Bowling Room Service283.6网球场的工作程序Tennis Court293.7高尔夫球场工作程序Golf Court303.8攀岩的工作程序Trend-wall313.9夜总会工作程序Night Club323.10夜总会营业前服务操作程Pre-opening Service333.11夜总会营业间服务操作程序Opening Time Service343.12夜总会营业后服务操作程序Closing Time Service353.13音控室工作程序DJ Room363.14KTV包房工作程序KTV Private Chamber373.15美容美发厅服务工作程序Beauty Salon Service383.16游泳池的服务工作程序Swimming Pool Service393.17桑拿浴室工作程序Sauna Bathroom403.18按摩服务工作程序Massage Service413.19夜总会、桑拿酒吧准备Night Club&Sauna Bar Preparing42 3.20酒吧服务程序Bar Service433.21酒吧调酒员酒吧准备Bartender Preparing443.22酒吧调酒员领用酒水Bartender Receiving453.23制作鸡尾酒水果装饰物Cocktail Fruit Trimming463.24擦拭杯具的工作程序Glass Polishing473.25酒水供应的工作程序Wine&Beverage Supplying483.26酒水报损的工作程序Wine&Beverage Scrap493.27酒吧之间酒水调拨Inter Bar Transfer503.28酒水盘点的工作程序Wine&Beverage Inventory513.29冰箱使用的工作程序Refrigerator Using523.30结账服务程序Check-out53第四章康体娱乐部管理制度54MANAGEMENT SYSTEM OF H&R DEPT4.1设施设备管理制度Equipment&Facilities544.2安全与事故处理制度Safety&Accident Dealing554.3部门例会管理制度Department Regular Meeting564.4各项目例会管理制度Section Regular Meeting574.5康体项目管理制度Health Center584.6夜总会管理制度Night Club594.7桑拿浴室管理制度Sauna Bathroom604.8美容美发厅服务管理制度Beauty Salon614.9部门安全防范制度Department Safety Prevention624.10游泳池管理制度Swimming Pool634.11KTV包房服务管理制度KTV Private Chamber644.12夜总会、桑拿酒吧卫生Night Club&Sauna Bar Hygiene65 4.13户外运动管理制度Outdoor Sports664.14康体中心卫生管理制度Health Center Hygiene674.15娱乐中心卫生管理制度Recreation Center Hygiene684.16户外运动卫生管理制度Outdoor Sports Hygiene69第五章康体娱乐部内部运转表格70-80INTERIOR OPERATION LIST OF H&R DEPT第八编：人力资源部Ⅷ、HUMAN RESOURCE DEPT第一章人力资源部组织结构图1ORGANIZATION CHART第二章人力资源部岗位职责2-16POSITION RESPONSIBILITIES OF H.R DEPT2.1人力资源部总监Director of Human Resource22.2人事主任Personnel officer32.3劳资主任Labor and payroll supervisor52.4培训主任Training officer62.5秘书Secretary72.6后勤主任Logistical Supervisor92.7员工餐厅厨师长Staff Restaurant Chef102.8员工餐厅副厨师长Assistant Chef of Staff Restaurant112.9员工餐厅厨师（工）Staff Restaurant Cook122.10员工餐厅洗涤工Staff Restaurant Dish Washer132.11员工宿舍督导Staff Dormitory Captain142.12员工后勤管理员Rear Service Attendant15第三章人力资源部操作程序17-36STANDARD OPERATION PROCEDURE OF H.R DEPT 3.1定岗定编Staffing levels173.2人员招聘Staffing employ18-193.3员工入店On-the-job203.4员工试用期转正Probation turn to be in due form213.5任免、调整审报Appoint&remove、examine&approve22 3.6员工辞职/离店Staff demission/leave.233.7员工请假Staff ask off243.8员工就医Staff hospitalize253.9工伤处理Wound of job263.10员工违纪处理Discipline Punishment273.11员工奖励Rewarding283.12员工档案管理Staff file managing293.13员工加班申请Application for overtime303.14餐馆宴会钟点工使用Using casual labor F&B banquet31 3.15评选月优秀员工Monthly appraising excellence staff323.16年度培训计划和预算的制定For training budget333.17有关培训表格的使用Using of training forms343.18新员工入店培训Job training353.19员工入住宿舍/倒班宿舍Staff accommodation36第四章人力资源部管理制度37-70MANAGEMENT SYSTEM OF H.R DEPT4.1人事Personnel37-414.2考勤Attendance42-434.3请假Ask for leave44-474.4违纪处理Discipline punishment484.5员工证和名牌Staff card and name plate494.6员工福利待遇Welfare treatment504.7员工医疗Medical treatment514.8员工计划生育Family planning524.9实习生Trainee534.10培训Training54-624.11员工宿舍Staff dormitory63-644.12员工更衣柜及钥匙Locker and key654.13员工更衣室Changing Room664.14员工活动室Rear service674.15员工餐厅Staff restaurant684.16员工餐厅就餐Staff dining694.17员工浴室Shower room70第五章人力资源部各类表格OPERATION LIST OF H.R DEPT第九编：行政保安部Ⅸ、EXECUTIVE&SECURITY DEPT第一章行政保安部组织结构图1ORGANIZATION CHART第二章行政保安部各岗位职责2-13POSITION RESPONSIBILITY OF E.S.DEPT2.1行政保安部经理岗位职责Manager2-32.2行政保安部秘书岗位职责Secretary42.3行政保安部车队长岗位职责Chief of Drivers52.4行政保安部主任岗位职责Supervisor6-72.5保安督导岗位职责Captain7-82.6保安员岗位职责Security Guard8-122.7综合监控中心（监控员）岗位职责T.V Monitor13第三章行政保安部各岗位工作程序14-33STANDARD OPERATION PROCEDURE OF E.S.DEPT3.1钥匙收发程序Key Management143.2对讲机收发程序Two-way Radio Management15 3.3接受火警电话报查工作程序Receiving Emergency Call16 3.4监控工作程序TV.Monitor173.5门卫工作程序Entrance Guard18-203.6巡查工作程序Patrolman21-223.7消防员工作程序Fire Fighter23-253.8内保工作程序Internal Security Guard26-303.9停车场保安工作程序Parking Area Guard31-323.10打卡值班员工作程序Time Keeper&Checker33第四章安全管理制度34-47SAFETY MANAGEMENT SYSTEM4.1物资库房安全管理制度Warehouse344.2物资库房消防安全管理制度Fire-control of Warehouse35 4.3消防检查、维修和保养制度Inspection and Repairing36-37 4.4消防奖惩制度Reward Regulation38-394.5空调机房安全管理制度Air-condition room404.6配电房安全管理制度Power Substation414.7财务部安全管理制度Finance dept.Safety424.8娱乐场所安全管理制度H&R dept.Safety434.9更衣室安全管理制度Locker444.10酒店捡拾物品和宾客遗留物品管理制度Lost and Found454.11液化石油气消防安全管理制度Gas464.12用火管理制度Fire Application47第五章防火安全责任制度48-59FIRE PREVENTIVE REGULATION5.1防火检查制度Inspecting485.2总机房防火安全责任制度Operator495.3楼层防火安全责任制度Floors and Rooms505.4各机房防火安全责任制度All Plant Room515.5配电室防火安全责任制度PDP525.6水泵房防火安全责任制度Pumping Room535.7工程部变电站安全防火制度Transformer Substation545.8工程部空调自控安全防火制度Air-conditioning Auto Control55 5.9工程部电梯机房安全防火制度Elevator565.10工程部锅炉房安全防火制度Boiler575.11工程部材料组安全防火制度Material Unit585.12动力机房安全防火制度Power Room59第六章消防责任60-87FIRE-CONTROL RESPONSIBILITY6.1安全委员会组成及职责Form of the Safety Committee606.2法定代表人消防责任Legal Representative616.3总经理消防责任General Manager626.4义务消防队组成及职责Form of the Volunteer Fireman63-64 6.5行政保安部经理消防责任Manager of E.S.Dept.656.6行政保安部主任、督导消防责任Supervisor and Captain of E.S.Dept.66 6.7消防监控中心值班员消防责任T.V Monitor on Duty676.8财务部总监消防责任Financial Controller686.9财务部督导消防责任Financial Captain696.10人力资源部人事主任消防责任H.R.Dept.Personnel Supervisor70 6.11人力资源部后勤主任消防责任Rear Supervisor of H.R.Dept.71 6.12人力资源部后勤督导消防责任Captain of H.R.Dept.726.13员工餐厅员工消防责任Employee of Staff Restaurant736.14前厅部经理消防责任Manager of F.O.Dept.746.15管家部经理消防责任Manager of H.K.Dept.756.16管家部督导消防责任Captain of H.K.Dept.766.17餐饮部经理消防责任Manager of F&B Dept.776.18餐饮部督导消防责任Captain of F&B Dept.78。
餐饮部所需表格
餐饮部表格1中餐点菜单5联单（中餐厅）2 海鲜单4联单（中餐厅）3调拨单3联单（餐饮部各个部门）4 酒水日报表2联单（酒水部）5营业报表（餐饮部各部门）6排班表（餐饮部各部门）7客户资料记录表（餐饮部各部门）8布草送洗表（餐饮部各部门）9送餐记录表（西餐厅）10餐具、布草盘点表（餐饮各部门）11餐厅预定表（营业台）12存酒记录表（酒水部）13餐饮VIP客人记录表（餐饮部营业台）14考勤表(餐饮部)15每日估清单（中餐厅）17客人遗留物品存放表（宴会）18 蛋糕预定表三联单（酒水）19餐具破损登记表（管事部）20 餐具破损记录表（管事部）21 宾客意见表(所有餐饮部门)22 酒水单3联单（所有餐饮部门)23 加菜单5联单（中餐厅）24 存酒卡主、副联（酒水部）25 遗留桌确认单（宴会部）26 西餐点菜单（西餐厅）27 宴会/会议报告（宴会部）28 剩菜分析报告（餐饮各个部门）29 餐饮部值班经理报告30 中餐厅预订表31 宴会预定表32 加班表33 餐饮部固定资产表34 部门签到/签退表35 安全手册36 送餐早餐牌（林厨还没有给菜单）37 面包袋（法包袋）38 披萨盒39 巧克力盒40 儿童餐具（塑料）全套CAPTAIN ORDER5COPIES：White Yellow Blue GreenCashier Order taker Hot kichen Waiter station收银点菜人厨房备餐间2联在中餐厅使用，厨房联需要打孔，方便厨房按菜品进行分单。
宾客意见卡蛋糕预定单CAKEORDERFORM No.0000001至 TO:从 FROM ： 蛋糕规格 CAKE SPECIFICA TION尺寸 SIZE ： 形状 SHAPE ： 类型/口味 TYPE/FLA VOUR ： （具体什么蛋糕） 特别需要 SPECIAL REQUIREMENT ： 生日/周年纪念 BIRTHDAY / ANNIVERSARY ： 价格 PRICE ： 取货日期 DA TE PICK UP ： 取货时间 TIME PICK UP ： 备注 REMARKS ： 接单人 RECEIVED BY ： 预定日期 RESERV A TION DATE & TIME ： 订单人 ORDERED BY ： 电话 TELEPHONE ：注:第一联:收银员 第二联:厨房 第三联:顾客联 无碳纸 印酒店LOGO华盛江泉城酒店吧台酒水日报表吧台： 年 月 日NO.00001制表人：部门经理：管事部经理：餐饮部经理：财务：一式三份存酒卡正上方打小圆孔，一式两份、硬纸材质(最好也留客人的手机号)西餐点菜单注：四联单（白色：厨房红色：收银黄色：传菜：蓝色：服务员）145×105㎜。
餐饮英语
Unit One Reserving a table 订座（10）1. I want to reserve a room for two hundred people to hold a dinner party.我想预定一间能容纳二百人的宴会厅举行晚宴。
2. I’m sorry we are booked out for this evening.抱歉，今晚订满了。
3. When do you start to serve dinner in the evening? （When is the restaurant open for breakfast?）你们什么时候供应晚餐？（几点供应早餐？）4. When are the restaurant hours?餐厅营业时间几点到几点?5. But I prefer a table by the window. My wife loves the night view of Shijiazhuang. 但是我想要一个靠近窗户的桌子。
我爱人喜欢看石家庄的夜景。
6. I’m sorry,. The tables by th e window are all occupied.对不起，靠近窗户的桌子全都有人了。
7．This is “Century Hotel”. Good morning. May I help you?早安，这里是世纪大酒店。
能为您效劳吗？8． We have received many bookings and I cannot guarantee a table by the window. 我们已接到许多预定，因而无法向您保证能有一个靠窗的桌子。
9．You can be sure t hat we’ll try our best.请相信我们会尽最大努力的。
10. Thank you for calling, sir. We look forward to your visit.谢谢您的电话，我们盼望着您的光临。
咖啡厅常用英语大全
咖啡厅常用词汇Useful Words of Coffee ShopⅠ服务程序Service procedure1.问候Greeting2.入座Seating the Guests3.递菜单Showing the menu4.点菜Taking orders5.出品Offering food & beverage6.席间服务Service during the meal7.结帐Checking bills,check8.送客Saying thanks &good-byeII菜单Menu1.餐牌本menu2 .cake 1)草莓Strawberry 2)巧克力chocolate 3) 黑森林Black forest4) 芝土cheese 5) 车厘子cherry 6)蛋挞/果挞egg tart/ fruit tart7)花生peanut 8)粟子chestnut 9)胡萝卜/ 甘笋carrot10)巧克力毛土chocolate mousse3.雪糕ice cream4.制作方式method of cocking1)烟熏smoke 2)炒fry 3)蒸steam 4)煮boil5)炖braise/stew/poach 6)烩stew 7) bake 8)熘saute9)烤roast 10)煎panfry 11)炸deepfry5.配料ingredients1)蒜garlic 2)咸菜pickle 3)香草herb 4)洋葱onion5)柠檬lemon 6)姜ginger 7)油oil 8)榄油olive oil6.沙律汁salad dressing1)恺撒汁Caesar dressing 2)千岛汁Thousand Island dressing3)法汁French dressing 4)油醋汁oil&vinegar dressing5)意大利汁Italian dressing 6)它它Tartar sauce7)蛋黄酱mayonnaise7.调料condiments1)茄酱detchup 2)辣椒仔Tabasco 3)美极油maggi 4)酱油soy sauce5)芝士粉cheese powder 6)醋vinegar 7)辣椒酱chili sauce8)芥辣mustard/wasabi8.扒类steak1)生熟R,MR,MW,WD,VWD2)汁Dressings.seasonings:黑椒Black pepper 蘑菇mushroom 班尼士Bearnaise sauce蒜茸香草牛油Garlic&herb butter 薄荷汁mint sauce3)配料ingredients/side dishes:酸忌廉Sour cream 葱scallion’spring onion 烟肉碎diced bacon薯Baked potato 薯条French fries 薯泥mashed potato饭Rice 意粉spaghetti 时菜seasonal vegetable Ⅲ酒水牌Drink listⅣ餐厅常用物品名Common Restaurant Articles1.胡椒/盐瓶pepper/salt shaker2.黄油butter3.牙签toothpick4.筷子chopsticds5.餐巾napkin6.纸巾paper napkin7.烟盅ashtray8.咖啡奶coffee cream9.糖sugar10.鲜奶fresh milk 11.咖啡/茶offee/tea 12.吸管straw13.搅棒stir stick 14.杯垫coaster 15.咖啡炉coffee warmer16.菜盖cover 17.菜单menu 18.酒水单drink list 19.点菜本captain order 20.托盘tray 21.果酱jam22.酸果酱marmalade 23.蜂蜜honey 24.花生酱peanut butter附:水果fruit:橙orange 西瓜watermelon 梨pear 蜜瓜honeydew melon葡萄grape 苹果apple 西柚grapefruit 菠萝pineappleⅤ餐厅用具名Reataurant equipment1.不锈钢stainless stell ware/flatware1)正餐刀dinner knife 2)正餐叉dinner fork 3)牛油刀butter knife4)水果/甜品刀dessert knife 5)甜品勺/饭勺dessert spoon 6)甜品叉dessert ford7)汤勺soup spoon 8)服务勺vice spoon 9)冻茶勺soda spoon10)茶勺teaspoon 11)扒刀steak knife 12)柄铲cake knife 13)冰夹ice tongs 14)服务夹service tongs 15)服务叉service fork16)小咖啡勺demi-spoon 17)长把勺ladle2.瓷皿chinaware1)饭碗rice bowl 2)汤碗soup bowl 3)咖啡杯coffee cup/mug 4)咖啡碟saucer 5)甜品碟desscrt plate 6)面包碟bread plate-B/B plate7)奶勺creamer 8)糖盅sugar bowl 9)咖啡壶coffee pot10)茶盅tea pot 11)特浓杯espresso cup 12)花瓶vase13)牙签筒toothpick tuble 14)正餐碟dinner plate15)牛油碟butter plate3.玻璃皿glassware1)水杯water glass 2)果汁杯juice glass 3)高杯high ball4)啤酒杯beer glass 5)洛杯rock 6)酒杯wineglass一、西餐服务英语1、您好！How do you do！2、您好吗？很好，谢谢！您呢？How are you？I＇m fine,Thank you！and you?3、欢迎光临！Welcome to our hotel！4、谢谢，不客气。
咖啡厅常用英语词汇
咖啡厅常用英语词汇咖啡厅常用词 Useful Words of Coffee ShopⅠ服务程序Service procedure1.问候 Greeting2.入座 Seating the Guests3.递菜单Showing the menu4.点菜 Taking orders5.出品Offering food & beverage6.席间服务 Service duringthe meal7.结帐Checking bills,check 8.送客Sayingthanks &good-bye II菜单 Menu1.餐牌本 menu2 .cake 1)草莓Strawberry 2)巧克力chocolate 3) 黑森林Black forest4) 芝土 cheese 5) 车厘子cherry 6)蛋挞/果挞eggtart/fruit tart7)花生peanut 8)粟子chestnut 9)胡萝卜/ 甘笋carrot10)巧克力毛土 chocolate mousse 3.雪糕 ice cream4.制作方式method of cocking1)烟熏smoke 2)炒fry 3)蒸steam4)煮boil 5)炖braise/stew/poach 6)烩stew 7)bake 8)熘saute9)烤roast 10)煎panfry 11)炸deepfry 5.配料ingredients1)蒜garlic 2)咸菜pickle 3)香草herb4)洋葱onion5)柠檬lemon 6)姜ginger 7)油oil 8)榄油olive oil6.沙律汁salad dressing 1)恺撒汁Caesar dressing2)千岛汁Thousand Island dressing 3)法汁French dressing4)油醋汁oil&vinegar dressing5)意大利汁Italian dressing 6)它它Tartar sauce 7)蛋黄酱mayonnaise 7.调料condiments1)茄酱detchup 2)辣椒仔Tabasco 3)美极油maggi 4)酱油soy sauce5)芝士粉cheese powder 6)醋vinegar 7)辣椒酱chili sauce8)芥辣mustard/wasabi 8.扒类steak1)生熟R,MR,MW,WD,VWD2)汁Dressings.seasonings:黑椒Black pepper 蘑菇mushroom 班尼士Bearnaise sauce蒜茸香草牛油Garlic&herb butter 薄荷汁mintsauce 3)配料ingredients/side dishes:酸忌廉Sour cream 葱scallion'spring onion 烟肉碎diced bacon薯Baked potato 薯条French fries 薯泥mashed potato 饭Rice 意粉spaghetti 时菜seasonal vegetableⅢ酒水牌Drink listⅣ餐厅常用物品名Common Restaurant Articles1.胡椒/盐瓶pepper/salt shaker2.黄油butter3.牙签toothpick4.筷子chopsticds5.餐巾napkin6.纸巾paper napkin7.烟盅ashtray 8.咖啡奶coffee cream 9.糖sugar 10.鲜奶fresh milk 11.咖啡/茶offee/tea 12.吸管straw 13.搅棒stir stick 14.杯垫coaster 15.咖啡炉coffee warmer16.菜盖cover 17.菜单menu 18.酒水单drink list19.点菜本captain order 20.托盘tray 21.果酱jam 22.酸果酱marmalade 23.蜂蜜honey 24.花生酱peanut butter附:水果fruit:橙orange 西瓜watermelon 梨pear蜜瓜honeydew melon葡萄grape 苹果apple 西柚grapefruit 菠萝pineappleⅤ餐厅用具名Reataurant equipment1.不锈钢stainless stell ware/flatware1)正餐刀dinner knife 2)正餐叉dinner fork3)牛油刀butter knife4)水果/甜品刀dessert knife 5)甜品勺/饭勺dessert spoon 6)甜品叉dessert ford 7)汤勺soup spoon 8)服务勺vice spoon 9)冻茶勺soda spoon10)茶勺teaspoon 11)扒刀steak knife12)柄铲cake knife13)冰夹ice tongs 14)服务夹service tongs15)服务叉service fork16)小咖啡勺demi-spoon 17)长把勺ladle 2.瓷皿chinaware1)饭碗rice bowl 2)汤碗soup bowl 3)咖啡杯coffee cup/mug4)咖啡碟saucer 5)甜品碟desscrt plate 6)面包碟bread plate-B/B plate7)奶勺creamer 8)糖盅sugar bowl 9)咖啡壶coffee pot 10)茶盅tea pot 11)特浓杯espresso cup12)花瓶vase13)牙签筒toothpick tuble 14)正餐碟dinner plate 15)牛油碟butter plate 3.玻璃皿glassware 1)水杯water glass 2)果汁杯juice glass 3)高杯high ball 4)啤酒杯beer glass 5)洛杯rock 6)酒杯wineglass 一、西餐服务英语1、您好！How do you do！2、您好吗？很好，谢谢！您呢？How are you？I＇m fine,Thank you！and you? 3、欢迎光临！Welcome to our hotel！4、谢谢，不客气。
西餐零点服务流程
which one would you like?”同时把黄油也放在B/B plate上。
•
3、在服务员派面包的同时，领班开出captain order传递给厨房
并安排员工换位。
•
换位过程中需注意的是：
•
a、西餐菜单大致分为头盘、汤、主菜、甜品、四道菜，每道菜
需使用不同的餐具。
•
b、头盘应使用头盘刀叉，汤类食品使用汤勺，主菜应根据菜品
•
“Excuse me， would you like something sweet
or some coffee or tea?”
•
如果客人需要此类热饮，则安排员工上咖啡、茶。此
时需注意：
•
1、上咖啡、茶时在客人右手位进行。
•
2、各种咖啡、茶饮料同时配有不同的糖、奶及器具：
•
热咖啡、热红茶－糖、淡奶、咖啡杯、咖啡碟、咖啡
• 客人用餐完毕示意结账，应先询问客人是要 一张单还是分单。
• “Excuse me， would you like one bill or separate check?”
• 递账单时服务员或领班站在客人右手位。
• “Excuse me， here is your bill．”
• 找补完毕，客人离店时应表示感谢。
后上酒。上酒程序如下：
•
a、Show the wine．客人如果点的是红酒，则用酒篮盛放；如果点的白
酒，则用wine cooler 盛放，wine cooler内加半桶冰水。并用餐巾包住酒瓶
两侧，让客人确认。
•
此时应注意，一定要由点酒的客人确认。
•
“Excuse me， is this your order?”
餐饮-SOP--中英文对照版
当客人到来时，在门口必须有人迎接，迎接者的微笑必须灿烂，问候必须礼貌，英语的“GOOD MORNING”或国语的“您好”是必须要有的的在餐前做好3.Check with pantry and kitchen to ensure that all confirmed menus and reserved items are in place 检查一下备餐间和厨房，确定所有预定的菜单和确定的菜品都已经准备就绪4.ATo call the guests of party for 6 and above and those who have booked the PDRs to reconfirm and to reconfirm the time, number of persons and all related details, if there is any changes, alterations / adjustments must be done right away领位员须给六人以上的定了包房的客人打电话以确认时间、客人数和所有相关的细节，若有任何变化，须马上给客人提出相应的建议并变更相关的所有内容5.All staff are stand by and ready for service 所有员工须时刻准备待命6.All sections in the kitchen are ready for service 厨房的各部必须一切准备就绪7.The updated newspapers are ready 报纸必须是最新的8.Check the lighting, air-con are on, the fire exits are unlocked 检查灯光、空调是否已经开启，防火通道门是否已经开启9.All tables are properly set as required 所有桌面均已按照预定要求调整摆放10.The pantry has all condiments and sauces prepared as per SOP备餐间的所有调配料均已经按照标准工作程序准备就绪11.The door of the restaurant must be opened on time, there is no circumstances the door can be opened later than originally scheduled 餐厅的开门时间必须准时，任何时候餐厅的门都不可以比规定营业时间晚开12.If the dim sum SOP is NCR tick form, the tick forms in folder witha pen must be placed on all guest tables13.If the Dim Sum are to be served from trolleys, all trolleys must be ready for service14.The guests to be brought to the designated table, the service associate must approach to the guest and greet them with a shining smiling face and the SOP stated should be applied 当客人被带到相应的餐桌前时，服务员必须马上按照标准服务程序的要求带着灿烂的微笑上前15.The names on directional sign are set accordingly 方向标志必须事先放好16.The PDRs are set according to the requirements as per required 包房必须根据客人的要求布置好17.For those parties to be held in PDRs, thus the menu is still not yet confirmed, a menu proposal to be ready for the guest and propose to them when they arrive 对那些定了包房但还没有确定菜单的客人，建议的菜单必须事先准备好，一旦客人到了以后就可以向baskets, warmer for Chinese Hua Tiao Wine, pot, cups dried prunes, rock sugar…客人的任何要求必须要兑现，要准备好所有相关的用具，比如：玻璃杯，冰桶，葡萄酒篮，花雕酒保温桶，花雕壶，花雕杯和干话梅12.The manager must introduce himself to the host or the organizer, in the mean time he should find out what is the nature of the party unless he has known before hand. If this is a birthday party, he should check whether the cake has been arranged and who is the birthday boy, so the arrangements can be made, meanwhile he should also introduce the service associate who is assigned to take care of this party to the guest餐厅经理必须向客人或宴会组织者做自我介绍，同时必须搞清楚宴会的性质除非事先知晓，如果是生日聚会的话，他必须检查一下生日蛋糕是否已定和谁是当天的寿星，这样就可以做相应的安排，同时他应该将负责该房间服务的服务员也介绍给客人13.The service associate must get to know who the host is, who the organizer is, who the guest of honour is, how they should be addressed, and go through once again with the host or the organizer all details (the best timing is to do it before the arrival of the rest of the guests)服务员必须知道该桌的主人是谁，组织者又是谁，谁是主宾，分别应该如何称呼，最后和主人或组织者确认一遍所有的细节（这一点最好是在开餐前做）14.Check whether wines / liquors / beverages displayed on the service bar meet with the host's requirements i.e.: he would like to go for premium brands, regular brands or any particular brands, items must be alternated immediately检查一下水吧上面所准备的饮品是否和客人的要求有异，比如：他是否有对特定品牌的选择，有选择的必须可以马上选择的15.Soya sauce, tidbits can be pre-set on the table, face towels can be pre-placed, drinking water can be pre-poured, wine can be opened to let it breath if the wine is confirmed in advance 酱油和小食可以预先放在桌上，小毛巾也可以预先放在桌上，葡萄酒可以先打开以便和空气接触，当然这点必须是预先得到确认的16.If the menu is not yet confirmed, a menu proposal must be ready at average price and keep aside, when the host or the organizer arrived can show it to him 如果菜单尚未确认，我们推荐的菜单必须已经准备好以供客人挑选，菜单必须有每位的价格，一旦客人到了就可以在第一时间提供给客人17.The assigned service associate to stand by, and must not keep the room unattended 包间的服务员必须始终在包间里等候，包间自始至终必须有服务员，决不能让包间空人18.The manager should assign the guest's favourable staff to serve the party (if any) 如果客人有特别中意的服务员的话，餐厅经理应在事先准备好的碗中12.Put a little spring onion, ginger and soya sauce on the fish 每个碗中放一点姜葱和酱油13.Put the fish head and the tail on a bone plate and serve it to the guest of honour, normally seating next to the host 将鱼头和鱼尾分成两份服务给主人和主宾，一般主宾总是紧靠主人坐的Family Style: 家庭式1.Put the fish on the guest table directly, fish head should be on the opposite side of the table 将鱼放在客人的桌上，鱼头不可以对着客人2.Ask the guest whether they would like the fish to be deboned 询问一下客人是否愿意让你给他们分一下3.Move the spring onion and ginger on the side of the plate 先将葱姜丝拨到一边4.Make a cut in the middle of the fish, and move the meat to two sides (if the guest want the fish to be deboned, cut off the fish head and tail, remove the big bone carefully to a bone plate, ensuring that there is no more meat attached to the bone) 在鱼的中部开一刀（如果客人同意你分的话），将鱼头和鱼尾分别割一刀，然后小心将鱼大骨取出放在一边的碟上，骨上不能带肉5.Put the fish meat from two sides back to the fish, let it look like a whole pc of fish 将鱼肉从两边再回放到鱼身上，让鱼看上去还象一条整鱼6.Put the spring onion, ginger on the fish with few scoops of soyafish 将葱姜丝放回到鱼身上，然后再将汁淋一些在鱼身上7.Put a serving spoon on the side of the plate and let the guests to help themselves 将公勺放在鱼盘的边上以便客人们的取用Procedure for Serving Whole Fish in PDRs / VIPs on the Lazy Susan or by Table Side on a Service Cart: 在贵宾厅服务整鱼的程序，在转盘上和在服务餐车上1.Pre set the bowls on individual underliners with a chinaware spoon on lazy susan / on service cart according to the exact number of guests at table 预先根据桌面上的实际客人数将配有垫碟和条匙的米饭碗分别放在转盘或服务餐车上。
酒店常用单词
Food & Beverage Terminology 餐饮术语International buffet 国际式自助餐mise-en-place 餐前准备Room amenities 房间免费赠品complimentary drink 免费饮料on the house 免费take away 打包带走buy one get one free 买一赠一give away gift 带走的礼物par stock 存货量out of stock 沽清in season 当季out of season 不合时令food promotion 食品节daily special 每日特色pre meal briefing 餐前会议de-briefing 餐后会议flyer 宣传单poster 海报log book 交接本hand over 交接A La Carte 零点set menu 套餐house /staying guest 住店客人walk in guest 散客long staying guest 常住客人repeat guest 回头客pantry 备餐间side order 边桌tray in/out 托盘服务shoulder tray 重托pick up chart 菜品服务展示Sunday brunch 周日早午餐family style 家庭式服务French style service 法式服务minimum charge 最低消费separate check 分单last order 最后点菜时间captain order 点菜单breakage 破损率monthly inventory 每月盘点food tasting 试餐over cooked 过火background music 背景音乐master key 万能钥匙warning letter 警告单misconduct 过失单orientation 迎新课common sense 基本常识guest history card 客史单guest comment card 意见表repeat order 重复点单double work 重复工作floor plan 平面图show kitchen 明档control sheet 控制表check list 检查表feedback 反馈recover 弥补coupon 餐券lucky draw 抽奖happy hour 欢乐时光children’s corner儿童乐园food poisoning 食物中毒ice carving 冰雕coffee / tea break 咖啡/茶歇afternoon tea 下午茶event order 宴会活动单outside catering 外卖key-in 输入（电脑）settle the bill 结账last minute 最后时刻stand by 站位action plan 行动方案morning briefing 晨会cost 成本budget 预算revenue 收入energy 能源GSTS (Guest Satisfaction Tracking System) 宾客满意度调查ESPS (Employee Satisfaction Pulse Survey) 员工满意度调查P.P.I (Previllege Profit Incentive) 目标效益奖金GOP (Gross Operation Profit) 毛利润Fruits水果apple 苹果orange 橙子grape 葡萄pineapple 菠萝banana 香蕉strawberry 草莓pear 梨watermelon 西瓜cherry 樱桃peach 桃子honey-dew melon 哈密瓜grapefruit 西柚lemon 柠檬dragon fruit 火龙果kiwifruit 奇异果mango 芒果papaya 木瓜muskmelon 香瓜apricot 杏plum 李子lychee 荔枝longan 龙眼tangerine 橘子mandarin orange 橘durian 榴莲lime 青柠water caltrop 菱角chestnut 栗子kumquat 金橘sugar cane 甘蔗areca 槟榔coconut 椰子prune 西梅raisins 葡萄干Chinese date 红枣walnut 核桃ginkgo 百果pistachio nut 开心果water chestnut 马蹄hawthorn 山楂lotus seed 莲子pine seed 松子hazelnut 榛子almond 杏仁olive 橄榄sesame 芝麻sunflower seed 葵花籽cashew nut 腰果dry fig 干无花果loquat 枇杷juice peach 水蜜桃fig 无花果persimmon 柿子shaddock 柚子waxberry 杨梅guava 番石榴pomegranate 石榴java apple /wax apple 莲雾carambola 杨桃rambutam 红毛丹mangos teen 山竹ponkan 碰柑honey –fruit 蜜柑jack-fruit 菠萝蜜bergamot 佛手柑，香柠檬blackberry 黑莓loquat 枇杷blueberry 乌梅cashew nut 腰果mandarin orange 柑子mulberry 桑葚crab 海棠果nectarine 油桃flat peach 蟠桃honey peach 水蜜桃honey melon 蜜瓜sand pear 沙梨snow pear 雪梨persimmon 柿子sweetsop 番荔枝muskmelon 甜瓜，香瓜Vegetables蔬菜tomato 番茄potato 土豆broccoli 西兰花lettuce 生菜cauliflower 菜花corn 玉米mushroom 蘑菇champignon 香菇button mushroom 草菇dried mushroom 冬菇needle mushroom 金针菇lily flower 金针菇eggplant 茄子spinach 菠菜celery 芹菜kale 甘蓝菜;芥兰cabbage 大白菜turnip 白萝卜radish 萝卜carrot 胡萝卜chilli辣椒paprika 红椒garlic 大蒜garlic bulb 蒜头Chinese parsley 香菜French parsley 法式香菜seaweed 海带water spinach 空心菜ginger 姜pickles 泡菜onion 洋葱green onion 葱leek 韭菜大葱spring onion 小葱garlic stem 蒜苔bitter gourd 苦瓜cucumber 黄瓜gherkin 小黄瓜winter melon 冬瓜pumpkin 南瓜loofah 丝瓜long crooked squash 菜瓜zucchini 茭瓜artichoke 雅芝竹chives 韭菜小葱bamboo shoot 竹笋lentil 扁豆pea 豌豆snow peas 荷兰豆French beans 芸豆green pea 青豆string bean 四季豆green soy bean 毛豆bean sprout 豆芽long beans 豆角green pepper 青椒yam 山药taro 芋头watercress 西洋菜salted vegetable 雪里红agar-agar 紫菜laver 紫菜fungus 木耳lotus root 莲藕aloe 芦荟cane shoots 茭白asparagus 芦笋winter shoots 冬笋cos lettuce 莴苣sweet potato 红薯fennel 茴香herb 芳草统称mint 薄荷scallion 青葱，冬葱beet 甜菜grain 谷类wheat 小麦millet 粟，小米tarragon 蒿菜Chinese cabbage 大头菜ginseng 人参peanut 花生pickle 酸小青瓜marrow 节瓜bean 豆（有壳）palm 葵心broad bean 蚕豆golden mushroom 金针菇soybean 大豆，黄豆endive 苦白菜moyashi 黄豆牙bean vermicelli 粉丝pea 豆（无壳）long pepper 尖椒pimento 甜红椒cowpea 缸豆bean curd/tofu 豆腐marinated bean curd 香干smoked bean curd 熏（豆腐干）avocado 鳄梨leaf of mustard 荠菜water –chest 马蹄tender yellowish leek 韭黄mediar 枸杞（果实）leaf buds 枸杞（叶）white gourd 冬瓜green olive 清水榄black olive 黑水榄tender pakchoi 菜心Chinese spinach 苋菜water chestnut 荸荠（马蹄）Seafood 海鲜prawn 虾shrimp 虾仁lobster 龙虾crab 蟹sea cucumber 海参abalone 鲍鱼squid 鱿鱼mullet 乌鱼, 黑鱼mussel 海虹oyster 牦/牡蛎scallops 扇贝sea whelk 海螺salmon 三文鱼tuna fish 金枪鱼cod 鳕鱼;银雪鱼red snapper 红加吉鱼shark 鲨鱼cuttlefish 墨鱼mackerel 鲅鱼carp 鲤鱼eel 鳗鱼鳝鱼chub 鲢鱼herring 青鱼/鲱鱼caviar 鱼子酱trout 鳟鱼calamari 枪乌贼mandarin fish 桂鱼sole 比目鱼anchovy 凤尾鱼octopus 章鱼jelly fish 海蜇grouper 石斑鱼turtle 甲鱼grass carp 草鱼snail 蜗牛sea urchin 海胆clam 蛤蜊conch 海螺winkles 田螺sea sturgeon 海鳝shark` s fin 鱼翅bird` s nest 燕窝yellow croaker 黄鱼crucian 鲫鱼pomfret 鲳鱼Meat & Poultry 肉&家禽Pork 猪肉suckling pig 乳猪beef 牛肉veal 小牛肉lamb 羔羊肉mutton 羊肉chicken 鸡duck 鸭beef sinew 牛筋beef brisket 牛腩tripe 牛百叶ox-tail 牛尾sirloin 西冷/牛脊肉fillet steak/tenderloin 里脊肉lamb chop 羊排turkey 火鸡heart 心liver 肝kidney 腰子loin 通肌minced beef 牛肉馅tongue 舌头bacon 烟肉snake 蛇goose liver 鹅肝rabbit 兔pigeon 鸽子quail 鹌鹑breast 胸肉wing 翅膀leg 腿ham 火腿sausage 肠bone 骨头spare ribs 排骨steak 无骨肉排cutlet 连骨肉,排骨roast 烤肉frog 田鸡Bar-B-Q / barbecued 烤肉sashimi 生鱼片stew 炖肉cutlet 肉条rib 小排骨bear` s paw 熊掌breast of deer 鹿脯roast suckling pig 考乳猪pig` s knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉Condiments & Seasoning 调味品& 调味料sugar 糖salt 盐vinegar 醋soy sauce 酱油ketchup / tomato sauce 番茄酱pepper 胡椒Tabasco 辣椒汁jam/preserves 果酱honey 蜂蜜mayonnaise 蛋黄酱marmalade 橙皮酱syrup 糖浆butter 黄油horse radish 辣根mustard 黄芥末wasabi 绿芥茉equal 健怡糖white sugar 白糖brown sugar 黄糖vanilla 香草milk 牛奶cream 奶油sweet low / saccharin 减肥糖clove 丁香peppermint 薄荷curry 咖喱cinnamon 玉桂poppy seeds 婴栗子thyme 百里香fish sauce 鱼露lemon leaves 柠檬叶flavoring 味道lemon grass 香芋mashed potato 土豆泥oyster sauce 耗油caviar 鱼子酱pickled vegetable 泡菜cheese powder 芝士粉Salt black bean 豆鼓monosodium glutamate 味精thousand island dressing 千岛汁French dressing 法汁vinaigrette dressing 油醋汁Italian dressing 意大利汁tartar dressing 打打汁blue cheese dressing 蓝芝士汁lea & perrin sauce 李派林急汁lard 猪油oil 油stilled vinegar 白醋sesame oil 芝麻油sesame paste 芝麻酱chili oil 辣椒油peanut paste 花生酱peanut oil 花生油broad bean paste 豆瓣酱coconut oil 椰子油salad oil 色拉油sweet soybean paste 甜面酱vegetable oil 菜子油olive oil 橄榄油apple sauce 苹果酱soy bean oil 豆油mixed sauce 什锦酱cube sugar 方糖refined salt 精盐raw sugar 赤砂糖sea salt 海盐common salt 食盐paste 酱malt sugar 麦芽糖shrimp cells soy 虾子酱油pepper powder 胡椒粉garlic bulb 蒜蓉spiced salt 椒盐maggie sauce 美极油curry powder 咖哩粉gourmet powder 味精gravy 肉汁brown sauce 红烧汁red vinegar 红醋black vinegar 黑醋liquor sauce 糟溜汁Drinks饮品black coffee 纯咖啡decaffeinated coffee 无咖啡因咖啡cappuccino 奶泡咖啡espresso 浓缩咖啡black tea 红茶iced coffee 冰咖啡coca-cola 可口可乐diet coke 健怡可乐sprite 雪碧black tea 红茶mineral water 矿泉水Evian 依云水soda water 苏打水ginger ale 姜汁beer 啤酒draft beer 生啤酒stout beer 黑啤酒champagne 香槟red wine 红葡萄酒white wine 白葡萄酒brand 白兰地whisky 威士忌vodka 伏特加gin 劲酒rum 朗姆酒Tequila 龙舌兰ice-cream 冰淇淋sundae 圣代milk-shake 奶昔coffee mate 奶精soy-bean milk 豆浆syrup of plum 酸梅汤tea leaves 茶叶yoghurt 酸奶sake 日本清酒sherry 雪利酒cocktail 鸡尾酒mock tail 鸡尾酒（不含酒精）House wine 本店特选葡萄酒dynasty 王朝葡萄酒Great wall white wine 长城白葡萄酒Remy Martin Louis XⅢ人头马路易十三Hennessy Paradise 轩尼斯杯莫停Cognac X.O 特醇干邑白兰地Martell Cordon Blue 蓝带马爹利Club de Remy Martin 特级人头马Vermouth 苦艾酒anisette 茴香酒Kirsch 樱桃酒cider 苹果酒San Miguel 生力啤酒Carlsberg 嘉士伯啤酒Heineken 喜力啤酒Guinness Stout 健力士啤酒Kirin 麒麟啤酒Lowenbrau 劳云堡啤酒Lemonade 柠檬水pesi cola 百事可乐watermelon juice 西瓜汁distilled water 蒸馏水cherry juice 樱桃汁Perrier 巴黎矿泉水strawberry juice 草莓汁pineapple juice 菠萝汁squash 掺有汽水的果子汁lime juice 酸橙汁aerated water 汽水tomato juice 番茄汁coconut juice 椰子汁freshly squeezed juice鲜榨果汁orange juice 橙汁fruit punch 水果冰治fruit syrup 果子露orangeade 桔子水almond syrup 杏仁露jasmine tea 茉莉花茶green tea 绿茶strong tea 浓茶lemon tea 柠檬茶scented tea 花茶oolong tea 乌龙茶coffee mocha 朱古利香滑奶咖啡Dragon well 龙井茶pu'er tea 普洱茶Hot Rum Today 热林托提咖啡congou 功夫茶Flour & Dim sum 面食&中式点心rice 大米noodles 面条steamed stuffed bun 馒头steamed stuffed rolls 花卷dumpling 饺子pan-fried pot sticker 锅贴porridge/congee 粥wonton 馄饨rice glue ball 元宵sweet dumpling 元宵glue pudding 汤圆instant noodles 方便面steamed stuffed meat bun 肉包vegetarian bun 素包pasta 意式面条macaroni 通心粉rice noodle 米粉steamed stuffed bun with red bean paste 豆沙包Congee粥millet congee 小米粥abalone filet congee 鲍鱼粥mixed congee 八宝粥cod filet congee 鱼片粥rice congee 大米粥beef W/raw egg congee 窝蛋牛肉粥maize gruel 玉米粥earthen pot congee 砂锅粥pure congee 白粥seafood earthen pot congee海鲜粥asmpan congee 艇仔粥rice congee 稀饭pork giblets congee 及第粥gruel 糊pork W/preserved egg congee皮蛋瘦肉粥Rice饭fired rice 炒beef steak W/onion rice 洋葱牛排饭steamed rice in earthen pot煲仔饭fired rice, Yangzhou style扬州炒饭chicken rice, Hainan style海南鸡饭barbecued pork W/salted egg rice叉烧咸蛋饭assorted preserved meat with steamed rice in earthen pot腊味饭Fun & Noodle粉、面chow fun/fried rice noodle炒河粉seafood chow mein 海鲜炒面beef chow fen 干炒牛河tong mein /noodle soup 汤面beef chop suey 牛肉杂碎面bee with tender greens chow fun 菜远牛河rice noodle roll 肠粉wonton noodles 馄饨面low mein / braised noodle 捞面chow mein /fried noodle 炒面super noodles 精面条cold noodles 凉面instant noodles 方便面instant noodles with assorted dices汆卤面noodles with soup W/ minced pork and winter bamboo shoots冬笋肉丝面rice noodle roll W/supreme shrimp游水鲜虾肠noodles with sesame paste and pea担担面Pastry ,Dim Sum& Sweet Soup糕饼点心、糖水steamed stuffed bun 馒头frittered crispy spring roll 脆皮春卷steamed con bread 窝窝头steamed twisted roll 花卷steamed stuffed bun 包子fired roll 炸花卷stuffed dumpling 饺子sizzling rice 锅巴lightly fired dumpling 锅贴wonton 馄饨shrimp dumpling 虾饺steamed dumpling 蒸饺pea flour cake 豌豆黄chicken puff 鸡粒千层酥scallion cake 葱油饼water-chestnut jelly 水磨马蹄糕sesame seeds cake 烧饼toffee apple 拔丝苹果meat pie 馅饼toffee banana 拔丝香蕉crisp cake 酥饼green bean puree 冰糖绿豆沙sweet walnut paste 核桃酥osmanthus sweet lotus root桂花糖藕fried shredded pancake 炒饼water-melon compote 西瓜盅thin pancake 烙饼crab-apple jelly 山楂冻jujube 枣泥饼almond junket 杏仁豆腐moon cake 月饼white fungus in milk 鲜奶雪耳spring roll 春卷sachima 全蛋萨奇玛fired spring roll 炸春卷milti-layer steamed bread 千层糕deep-fried twised dough sticks油条rice dumpling wrapped in reed leaves粽子steamed rolls with coconut shreds椰丝卷compote of gingko nuts and lotus seeds白果莲子sweet dumpling made of glutinous rice flour元宵compote of sliver fimgis and lotus seeds银耳莲心sweet tender bean curd with mixed fruit什锦豆腐花steamed dumpling with dough gathered at the top烧卖compote of gingko nuts with cassis blossoms桂花白果Cereal 麦片oat 燕麦Swiss Bircher muesli 瑞士麦片all bran 全麦维corn flakes 玉米片rice crisps 脆米粒Eggs style 蛋类样式sunny side up 单面煎蛋over easy 双面煎蛋scrambled egg 炒蛋poached egg 荷包蛋boiled egg 煮蛋omelet 蛋角Bakery & Dessert面包&甜品bread 面包home made bread 自制面包croissant 牛角包Danish pastries 丹麦包toast 吐司brown toast/whole wheat 全麦吐司French bread/baguette 法棍doughnut 炸面包sour bread 酸包brown bread 棕包hard rolls 硬包soft rolls 软包butter cake 黄油包banana bread 香蕉包brioche 啤酒包Pastry 糕点crust 面包皮crumb 面包心almond biscuit 杏仁饼干ginger pear cake 姜汁梨饼assorted biscuit 什锦饼干glazed cake 玻璃蛋糕bran-bread 麸麦面包hazelnut cake 榛子芝士饼brown bread 黑面包layer cake 多层蛋糕marble cake 朱古力饼gingerbread 姜饼Italian garlic bread 意式蒜味面包pancake and honey cake 香蜜饼rye-bread 裸麦面包pumpernickel 粗裸麦面包rarebit 奶酪面包soda cracker 苏打饼干Rusk 面包干saltine 奶盐苏打饼干potato chips 油炸土豆片brioche （法）奶油鸡蛋面包plaited bun 瓣型甜面包chocolate ice-cream 朱古力冰淇淋hotdog 热狗hamburger 汉堡包cheese burger 干酪汉堡包vanilla ice-cream 香草冰淇淋fish burger 鱼馅饼vanilla and mango ice-cream香草菠萝冰淇淋apple-sour cream cake 酸奶苹果饼fruit jelly 果子冻baked honey cake 蜂蜜饼lasagna 意式宽面条black forest cake 德式黑森林蛋糕lasagna egg 意式鸡蛋宽面条Cappuccino cheese cake 咖啡芝士饼lasagna green 意式素色宽面条cream cake 奶油蛋糕macaroni 意式通心面mousse 奶油冻fruit cake 水果蛋糕oatmeal 燕麦片，燕麦粥popcorn 玉米花Pattie 小馅饼pretzel 脆饼干，椒盐卷饼apple pie 苹果馅饼cherry pie 樱桃馅饼suet pudding 奶油布丁pumpkin pie南瓜馅饼orange pudding 桔子布丁Norwegian cherry cream cake挪威樱桃奶油饼fragrant orange and lemon cake香橙柠檬蛋糕pineapple and mango ice-cream菠萝芒果冰淇淋chocolate and green tea ice-cream朱古力绿茶冰淇淋chocolate pudding with vanilla sauce朱古利香草布丁coconut ,melon and straw berry ice-cream椰子蜜瓜草莓冰淇淋chocolate ,rum ,raisin and green tea ice-cream朱古力朗姆酒提子茶冰淇淋Cooking style 烹调样式raw 生的rare 一二成熟medium rare 三四成熟medium 五成熟medium well 七八成的well done 全熟undercooked 欠火候overcooked 过火soft 嫩tough 老的hard 作的老的burned 烧焦的strong 酒精度高，烈light 酒精度低，淡thick 浓的fragrant 香的tasty/delicious 味道好的tasteless 无味的sweet 甜的sour 酸的bitter 苦的spiced 辣的salted 咸的fishy 腥的milder 味淡的，不强烈的heavy 味重的stimulant 刺激的pungent 辛辣的insipid 无味的tender 嫩的crisp 松脆的、易脆的acrid 涩的starchy 糊的in hot sauce 干烧hot 热的；辣的cold 冷的rich/oily 腻的iced 冰的juicy 多汁的bloody 有血水的marinated 浸泡assorted 什锦的diced 切粒丁sliced 切片shredded 切条丝minced 剁碎fried 油煎pan-fried 平底锅油煎stir-fried 翻炒quick-fried 爆炒deep-fried 炸sautéed 嫩煎scrambled 炒broiled/grilled 烤;扒roasted 烤、烘baked 烤炉里烤barbecued 烧烤braised 焖、炖steamed 蒸stewed 炖煲焖小火中沸simmered 炖、煨(沸点以下）double-boiled 煮，炖boiled 煮（沸水中煮）poached 沃in soup 放汤preserve 腌dried 干的thin 清、稀burn 糊了froth 啤酒泡沫broth 肉汤puree 浓汤greasy 油腻filleted切柳stewed in water 把食物放在水中煲scalded 白灼stewed out of water 隔水炖char 烧焦stewed in gravy 卤quick boil 汆braising with soy sauce 红烧twice-cooked stir-frying 回锅stuffed 酿入boned 去骨shelled 脱壳dry deep-fried 干炸pickled 腌制baked 烘caramelized 拔丝的broil 高温烤in tomato sauce 茄汁in black bean sauce 豆瓣in rice wine 糟溜casserole 砂锅煲with fish flavor 鱼香with sweet and sour flavor糖醋rinsed 涮fried-simmered 扒dressed 去毛洗净roasted 烧蜡Chinaware 瓷器dinner plate 主盘dessert plate 甜品盘appetizer plate 头盘 B.B. plate 面包盘soup cup 汤杯soup plate 汤盘soup bowl 汤碗soup cup saucer 汤coffee/tea cup 咖啡杯clay pot 砂锅egg cup 蛋杯cream jug 有柄小口奶油壶flower vase 花瓶ashtray 烟灰缸pepper/salt shaker 胡椒/盐瓶butter dish 黄油gravy boat 汁船oval/sea food plate 海鲜盘chopsticks holder 筷架toothpick jug /holder 牙签盅cereal bowl/oat meal bowl 麦片碟sugar container/sugar bowl糖缸coffee saucer 咖啡碟show plate 展示盘mustard pot 芥末盅flower pot 花盆towel tray W/handle （带把手的）毛巾篮towel tong 毛巾夹decanter 醒酒器placemat 餐具垫condiment set 调味品具castor 盖上有许多小孔的瓶cruet 调味瓶cruet-stand 五味架salt cellar 盐瓶；盐碟under plate 垫碟vegetable dish 菜盘cake dish 糕饼碟round plate 圆碟fruit dish 水果碟oval plate 椭圆碟mustard dish 芥末碟fish-shaped plate 鱼型碟sauce dish 调料碟relish plate 调味品碟soup bowl 汤碗entrée plate 主菜碟tureen 有盖汤碗meat dish 肉盘shark's fin soup bowl 翅碗rice bowl 饭碗sauce boat 船形调味汁碟（壶）towel plate 毛巾托congee bowl 粥碗noodle bowl 面碗covered cup 有盖杯oatmeal bowl 麦片碗covered bowl 盖碗（盛全鸡、全鸭等）sauce bowl 调料碗Cutlery 餐具dinner knife 主刀dinner fork 主叉dessert knife 甜品刀dessert fork 甜品叉steak knife 牛排刀 B.B. knife 面包刀chopsticks 筷子toothpick 牙签service fork 服务叉oyster fork 蚝叉spoon 勺子dinner spoon 主勺dessert spoon 甜品勺soup spoon 汤勺coffee/ spoon 咖啡勺service spoon 服务勺straw 吸管stirrer 搅棒croak lobster 龙虾钳cake server 蛋糕铲cake tongs 糕饼夹sugar tongs 糖夹ice tong 冰夹dessert/dim sun tong 点心夹meat knife 肉刀meat fork 肉叉napkin 餐巾paper towel 纸巾table cloth 桌布caddy 茶罐mug 马克杯tea set 茶具ice bucket 冰桶juice squeezer 榨汁机mixing glass 调酒杯cork screw 开瓶钻jigger 量杯，盎司杯coaster 杯垫demi tasse spoon 意大利咖啡勺iced tea spoon 冰茶勺table knife 餐刀（餐桌上用的）pickle fork 酸果或蜜饯用叉table fork 餐叉，大叉table spoon 餐匙、大型匙、上菜大勺fish knife 鱼刀fish fork 鱼叉oval-bowl soup spoon 蛋圆形汤匙round-bowl soup spoon 圆形汤匙bread knife 面包刀（带齿），涂黄油用小刀butter knife 牛油刀（涂黄油用）fruit knife 水果刀fruit fork 水果叉cheese knife 芝士刀egg-spoon 蛋匙ladle 长柄勺soup ladle 长柄汤勺sauce ladle 长柄汁勺gravy ladle 肉汁勺seafood fork 海鲜叉cake fork 饼叉bamboo chopsticks 竹筷ivory chopsticks 象牙筷wood chopsticks 木筷silver chopsticks 银筷plastic chopsticks 塑料筷Glassware 玻璃器皿water goblet 水杯hi-ball glass 海波杯red wine glass 红葡萄酒杯white wine glass 白葡萄酒杯champagne flute 香槟杯sherry glass 雪力杯beer glass 啤酒杯brandy glass 白兰地杯old fashion glass 古典杯juice glass 果汁杯Collin glass 可林杯liqueur glass 甜酒杯flute 笛型郁tulip 型beverage set 成套饮料器具tumbler 平底大玻璃杯wine glass 酒杯juice glass 果汁杯champagne tulip 香槟杯goblet 高脚杯champagne saucer 香槟托mug 大杯（通常为有柄的）cocktail glass 鸡尾酒杯shallow-bowled glass 浅底杯cocktail shaker 鸡尾酒摇撙high bal glass 高脚杯pilsner 喇叭型杯brandy snifter 白兰地杯safe edge glass 凹腰安全杯liqueur mixer 利口杯bee mug 有耳大啤酒杯drink mixer 饮料杯tankard 大啤酒杯finger bowl 洗手碗Others其他wedding cake knife 结婚蛋糕刀butcher 's knife 牛肉刀knife rest 刀叉架roasting fork 烧烤用叉grapefruit knife 开柚子用弯刀round plate stand 圆碟座carving knife 切肉用长刀oval plate stand 椭圆碟座ham knife 切火腿刀round plate cover 圆碟盖vegetable knife 切菜刀sucking pig stand W/4 legs（有脚）乳猪盘French cook knife 雕花刀crab/lobster cracker 龙虾/蟹钳bone knife 剔骨刀lemon squeezer 柠檬榨汁器larding knife 串烟肉用长刀wine cooler W/stand 冰酒桶（连架）chafing dish W/1 burner 单头热炉earthen bowl 砂锅Pembroke table 桌面可向两侧翻下的折叠桌linen cart 布草车tea trolley 茶车lazy Susan 转盘cold cut trolley 冷菜车server 菜盘、托盘appetizer trolley 小食车round service tray 圆托盘dessert trolley 甜品手推车oblong service tray 长托盘sherbet trolley 雪糕手推车flambé火壶buffet tray cubes 立体的自助餐盘flambé trolley 即席煮车table stand for reservation No台号牌rectangular chafing dish W/2 burners双头热炉Chinese food 中式菜品1、汤soupwest lake beef soup 西湖牛肉羹tomato and egg drop soup 番茄蛋花汤chicken soup with cream corn 鸡蓉粟米羹tripe and sour cabbage soup 肚片酸菜汤seafood with bean cake soup 海鲜豆腐羹watercress with pork soup 西洋菜肉汤white gourd and eight delica-cied soup 八宝冬瓜汤seaweed soup 紫菜汤hot and sour soup 酸辣汤three delicious nigredient soup 三鲜汤spinach and bean curd soup 海鲜豆腐汤consommé; clear soup 清汤sizzling rice soup 锅巴汤potage; thick soup 浓汤wonton soup 云吞汤beef soup 牛肉汤chicken noodles soup 鸡面汤vegetable soup 菜汤vegetable and tofu soup 蔬菜豆腐汤creamed chicken soup 奶油鸡汤pickled cabbage and pork soup 榨菜肉丝汤2、猪肉类porkshredded pork with hot spicy sauce 鱼香肉丝roast pork in garlic sauce 鱼香叉烧sweet and sour pork 咕噜肉roast pork ni sa cha sauce 沙茶叉烧Beijing style pork spareribs 京都排骨roast pork in curry sauce 咖哩叉烧spicy salty pork apareribs 椒盐排骨shredded pork in Beijing sauce 京都肉丝moo shu pork (with 4 pancakes) 木须肉shredded pork in garlic sauce 鱼香肉丝BBQ pork with snow peas 雪豆叉烧double cooked pork 回锅肉steamed pork cake with preserved vegetables 榨菜蒸肉饼braised pork 红烧扣肉steamed pork cake with salted fish 咸鱼蒸肉饼red -cooked pork 红烧肉steamed pork cake with salted egg 咸蛋蒸肉饼sweet -sour pork 糖醋肉steam or braised spareribs with black bean sauce 豉汁排骨meat balls 肉丸子roast pork with season vegetable 时菜叉烧3、鸡肉类chickengolden fried chicken 金牌炸子鸡diced chicken 'Sichuan' style 宫保鸡丁baked salty chicken 客家盐炬鸡chicken with walnuts 核桃鸡丁chicken in oyster sauce 蚝油鸡steamed chopping chicken 清蒸滑鸡poached chicken with soy sauce 豉油鸡braised chicken 焖鸡chicken in garlic sauce 鱼香鸡chicken in hoi sin sauce 酱爆鸡丁chicken in sa cha sauce 沙茶鸡boneless chicken 无骨鸡chicken in curry sauce 咖哩鸡sesame chicken 芝麻鸡chicken with mushrooms 蘑菇鸡片fried crispy chicken 炸子鸡five taste chicken (big chunks of boneless chicken ,fried brown ,sauce, with ginger, scallions in special hot sauce 五味鸡4、牛肉beefbeef with broccoli 芥兰牛肉beef in garlic sauce 鱼香牛肉beef with Chinese cabbage 白菜牛肉beef in sha cha sauce 沙茶牛肉beef with asparagus 芦笋牛肉beef in curry sauce 咖哩牛肉beef with black bean sauce 豆豉牛肉pepper steak with onions 青椒牛肉beef in oyster sauce 蚝油牛肉beef with scallions 酱爆牛肉5、海鲜类seafoodshrimp in black bean sauce 豆豉虾steamed turtle 炖甲鱼shrimp in oyster sauce 蚝油虾steamed rock -cod 清蒸石斑shrimp in sa cha sauce 沙茶虾shrimp in curry sauce 咖哩虾sizzling jumbo shrimp 铁板虾boiled fresh oyster 白灼生蚝shrimp with cashew nuts 腰果虾仁boiled clams 白灼大蚬crispy shrimp 脆皮虾scallops in chili sauce 干烧干贝squid with ginger and scallions 姜葱鱿鱼scallops in sa cha sauce 沙茶干贝shark's fins soup with crab roe 酱粉鱼翅fish maw with crab meat 蟹粉鱼肚shark's fins with clear soup 清汤鱼翅abalone slices with oyster sauce蚝汁鲍鱼片braised abalone with chicken wing 机翼鲍鱼片braised fish lips with oyster oil 蚝油鱼唇shark's fins with clear soup 清汤鱼翅abalone slices with oyster sauce蚝汁鲍鱼片braised abalone with chicken wing 机翼鲍鱼片braised fish lips with oyster oil 蚝油鱼唇fried sliced whelk 白灼螺片beche -de -mer with fish balls 鱼圆海参stewed scallop with fresh mushrooms 鲜菇烧干贝steamed cat-fish with black bean sauce 豉汁蒸塘虱sauté fresh oyster with ginger and green onions 姜葱生蚝stewed beche -de -mer with shrimp cells 虾子海参teamed thick abalone and shark's fins with chicken soup 鸡汁鲍鱼鱼翅fish maw with balls of shrimp fish and minced pork 三鲜鱼肚braised beche-de-mer with brown sauce 红烧海参6、其他roasted Beijing duck 北京烤鸭minced quail 五香鹌鹑crispy fried duck 香酥鸭bird's nests ni clear soup 清汤燕窝stewed duck with bean sauce 酱鸭bird's nests with mashed chicken 鸡蓉燕窝steamed dried duck 蒸腊鸭fried shrimps with scrambled eggs 虾仁炒蛋Nanjing salted duck 南京咸板鸭egg rolls stuffed with minced pork 猪肉蛋卷Roasted goose 烧鹅grilled young pigeon 铁扒乳鸽braised duck ni clear soup 清炖鸭baked pigeon 烘鸽winter mushroom with green cabbage 冬菇菜心spoced goose wing tips and webfeet 卤水鹅翼braised bean curd with mixed vegetable 素什锦豆腐bean curd stuffed with minced pork 酿豆腐Western Food Menu 西餐菜单1、冷盘（cold dishes)ham and sausage 火腿香肠chicken liver cocktail 鸡肝杯assorted cold meat 什锦冷盘sardines 沙丁鱼cold ham 凉火腿caviar 鱼子酱seafood cocktail 海鲜杯corn beef 咸牛肉prawn cocktail 大虾杯cold corned ox tongue 冻咸牛舌crab cocktail 蟹肉杯2、色拉(Salad)vegetable combination salad 什锦色拉shrimps salad 虾色拉tomato and egg salad 番茄蛋色拉assorted meat salad 什锦肉色拉chicken salad 鸡肉色拉3、汤(Soup)clear soup 清汤noodle clear soup 面条汤julienne 肉汁蔬菜汤Russian pottage soup 俄国浓汤pottage 肉菜浓汤oyster soup 牡蛎汤chicken cream soup 鸡蓉奶油汤onion soup 洋葱清汤beef tea 牛肉茶mushroom consommé蘑菇清汤ox tail soup 牛尾汤cream with mushroom soup奶油蘑菇汤mutton barely soup 羊肉大麦汤tomato soup 番茄汤ham and macaroni cream soup 火腿通心粉奶油汤Bisque de Homard 龙虾浓汤cream abalone soup 奶油鲍鱼汤tomato soup 番茄汤4、鱼虾海鲜类(Fish, Prawns and Sea Food)fish cutlet 吉利鱼bouillabaisse 法国炖鱼steamed fish 蒸鱼fried eel 煎鳝鱼fish au cretin 烙奶酪鱼fried prawns 煎明虾fried pomfret 炸鲳鱼prawns cutlet 吉利大虾smoked pomfret ,tartar sauce 炸鲳鱼配淡奶油prawns a la vreme 奶油烩大虾baked pomfret in butter 牛油烘鲳鱼fried oyster 炸牡蛎deviled crab 炒蟹crab meat a la newbury 白烩蟹肉fried crab meat on toast 蟹肉吐司prawn a la newbury 白烩大虾5、牛肉类(Beef)roasted beef 烧牛肉beef steak curried 咖哩牛排roasted beef fillet 烧嫩牛肉grilled veal 铁牌牛肉仔shredded beef 俄国牛肉丝Hamburg steak 汉堡牛肉饼beef steak 牛排beef goulash 菜烩牛舌fillet steak 腓利牛排ox tongue curried 咖理牛舌T-bone steak T 型骨牛排beef steak with onion 洋葱牛排sirloin steak 腰肉牛排grilled ox liver 铁牌牛肝beef cutlet 吉利牛排ox liver and brown sauce 红烩牛肝braised ox tongue and red wine 红酒烩牛舌ham sliced 火腿片fried pork chop French style 法国猪排roasted pork chop 烧猪排pork chop curried 咖哩猪排barbecue sparerib 烤猪排骨pork chop cutlet 吉利猪排stewed pork chop ,brown sauce 红烩猪排pig's feet in jelly 猪脚冻dried fried pork chop 椒盐猪排asparagus and ham 冻腿芦笋7、羊肉类(Mutton)stewed mutton 烩羊腿roast lamb 烧羔羊肉roasted mutton 烧羊腿mutton chops 羊排roasted leg of mutton 烤羊腿8、鸡鸭鹅类(Chicken ,Ducks, Geese)roast chicken/duck/goose 烧鸡（烤鸡/鸭/鹅）roasted spring chicken 炸童子鸡boiled chicken 煮鸡fried chicken meat cake 煎鸡肉饼steamed chicken 蒸鸡chicken curried 咖哩鸡chicken stew 煨鸡mushroom chicken 冬菇鸡grilled chicken 铁排鸡chicken cutlet 吉利鸡boneless chicken 无骨鸡chicken a la king 奶油鸡gelatin chicken 冻鸡roasted turkey 烤火鸡chicken giblets 鸡盹肝9、蛋类(Eggs)ham and eggs 火腿煎蛋ham omelet 火腿蛋卷bacon and eggs 烟肉煎蛋bacon omelet 烟肉蛋卷scrambled eggs 炒鸡蛋shrimp omelet 鲜虾蛋卷boiled egg 煮鸡蛋poached egg toast 菠蛋吐司fried egg 煎鸡蛋minced meat omelet 肉末蛋卷10、蔬菜类(Vegetables)potato 土豆tomato stew 煨番茄crisp 炸土豆片slaw 卷心菜sweet corn with cream sauce 奶油粟米radish 萝卜头asparagus with cream sauce 奶油芦笋beet-root 甜菜根fried green peas 炒青豆cucumber 黄瓜fried tomato 煎番茄mixed vegetable 什锦蔬菜11、面和饭(Noodles and Rice)macaroni au gratin 干酪烩通心粉chicken curried with rice 咖哩鸡饭spaghetti （意大利）细面条ham and eggs with rice 火腿炒饭rice curry 咖哩饭mush 玉米粥baked macaroni with chicken and ham 火腿鸡烙通心粉beef steak with onion and rice 洋葱牛排饭chicken sauce spaghetti 茄汁鸡丝面fried rice with mixed meat and eggs 什锦蛋炒饭cooked rice/boiled rice 饭porridge 麦片粥Main Festivals 中西方重要传统节日New Year's Day 元旦1月1日Valentine's Day 情人节2月14日Lantern Festival 元宵节阴历1月15日Carnival 狂欢节（巴西）2月中、下旬Peach Flower Festival 桃花节（日本的女孩）3月3日International Women 's Day 国际妇女节3月8日St .Patrick's Day 圣帕特里克节（爱尔兰）3月17日Maple Sugar Festival 枫糖节（加拿大）3-4月Fool's Day 愚人节4月1日Easter 复活节春分月圆后第一个星期日Songkran Festival 宋干节（泰国）泰历新年4月13日International Labor's Day 国际劳动节5月1日Boy's Day 男孩节（日本）5月5日Mother 's Day 母亲节5月的第2个星期天Lesser Bairam 开斋节/拜兰节4月或5月（回历10月1日）International Children's Day 国际儿童节6月1日Father 's Day 父亲节6月的第3个星期天Dragon Boat Festival 端午节阴历5月5日Mid-summer Day 仲夏节北欧6月Corban 古尔邦节（伊斯兰节日）7月下旬Chopsticks Day 筷子节（日本）8月4日Mid-Autumn Festival 中秋节阴历8月15日Teacher's Day 教师节9月10日Old People 's Day 敬老节（日本）9月15日Oktoberfest 啤酒节（德国）9-10月Pumpkin Day 南瓜节（北美）10月31日Halloween 鬼节万圣节除夕，10月31日夜）Hallowmas 万圣节11月1日Thanksgiving 感恩节（美国）11月的最后一个星期四Christmas Eve 圣诞夜12月24日Christmas Day /X 'mas Day 圣诞节12月25日Boxing Day 节礼日12月26日New Year's Eve 新年除夕12月31日Spring Festival 春节阴历1月1日。
order的用法例句
order的用法和例句"Order" 是一个多功能的英语单词，可以用作名词、动词或短语动词。
以下是一些常见的用法和例句：名词用法：1. 订单（Order）：- I placed an order for a new laptop online.（我在线下了一个新笔记本电脑的订单。
）2. 秩序（Order）：- The teacher asked the students to maintain order in the classroom.（老师要求学生保持教室的秩序。
）3. 顺序（Order）：- Please follow the order of the steps in the manual.（请按照手册中的步骤顺序进行。
）4. 命令（Order）：- The general issued an order to the troops.（将军发布了一份军令给部队。
）5. 食物点单（Order）：- What's your order for today's lunch?（今天的午餐你点什么？）动词用法：1. 订购（Order）：- I want to order a pizza for delivery.（我想订一份外卖比萨。
）2. 命令（Order）：- The captain ordered the crew to prepare for departure.（船长命令船员准备起航。
）3. 排列（Order）：- Please order the books on the shelf by author's name.（请按照作者的名字将书籍排列整齐。
）4. 点菜（Order）：- We can order from the menu or try the chef's special.（我们可以点菜单上的菜或尝试厨师的特色菜。
）5. 要求（Order）：- He ordered her to come to his office immediately.（他要求她立刻来他的办公室。
餐饮 SOP 中英文对照版
DAYS HOTEL & SUITES JIAOZUOSTANDARD OPERATING PROCEDURES AND TRAINING MANUAL10.Check if there is any special requests such as seating arrangements, baby chair, number of seats, table decorations, face towels, serving gears, operating equipments, special wine / beverage arrangements, no pork no lard, vegetarian…查看一下是否有任何特别的要求，比如：桌位安排等，需不需要婴儿椅，一共几位，桌面装饰要求，小毛巾，公共用具，餐具，葡萄酒要求，酒水要求等11.Any special requests must be executed, have the beverages stand by and the related equipments ready such as: glasses, wine cooler / baskets, warmer for Chinese Hua Tiao Wine, pot, cups dried prunes, rock sugar…客人的任何要求必须要兑现，要准备好所有相关的用具，比如：玻璃杯，冰桶，葡萄酒篮，花雕酒保温桶，花雕壶，花雕杯和干话梅12.The manager must introduce himself to the host or the organizer, in the mean time he should find out what is the nature of the party unless he has known before hand. If this is a birthday party, he should check whether the cake has been arranged and who is the birthday boy, so the arrangements can be made, meanwhile he should also introduce the service associate who is assigned to take care of this party to the guest餐厅经理必须向客人或宴会组织者做自我介绍，同时必须搞清楚宴会的性质除非事先知晓，如果是生日聚会的话，他必须检查一下生日蛋糕是否已定和谁是当天的寿星，这样就可以做相应的安排，同时他应该将负责该房间服务的服务员也介绍给客人13.The service associate must get to know who the host is, who the organizer is, who the guest of honour is, how they should be addressed, and go through once again with the host or the organizer all details (the best timing is to do it before the arrival of the rest of the guests)服务员必须知道该桌的主人是谁，组织者又是谁，谁是主宾，分别应该如何称呼，最后和主人或组织者确认一遍所有的细节（这一点最好是在开餐前做）14.Check whether wines / liquors / beverages displayed on the service bar meet with the host's requirements i.e.: he would like to go for premium brands, regular brands or any particular brands, items must be alternated immediately检查一下水吧上面所准备的饮品是否和客人的要求有异，比如：他是否有对特定品牌的选择，有选择的必须可以马上选择的15.Soya sauce, tidbits can be pre-set on the table, face towels can be pre-placed, drinking water can be pre-poured, wine can be opened to let it breath if the wine is confirmed in advance 酱油和小食可以预先放在桌上，小毛巾也可以预先放在桌上，葡萄酒可以先话，在将鱼给客人看过以后拿到餐车上，一般是将鱼放在主人和主宾之间看一下后7.Move the spring onion and ginger to the side 将鱼上的姜葱分到一边8.Make a cut in the middle of the fish and remove the meat to two sides (skin on top) 在鱼的中间开一刀，将肉分到两边（在鱼皮上面）9.Cut the meat into small pcs 将肉切成小份10.Cut off the fish head and the tail from the fish 将鱼头和鱼尾切下11.Share the fish in equal portion to the pre-set bowls 将鱼肉平均分在事先准备好的碗中12.Put a little spring onion, ginger and soya sauce on the fish 每个碗中放一点姜葱和酱油13.Put the fish head and the tail on a bone plate and serve it to the guest of honour, normally seating next to the host 将鱼头和鱼尾分成两份服务给主人和主宾，一般主宾总是紧靠主人坐的Family Style: 家庭式1.Put the fish on the guest table directly, fish head should be on the opposite side of the table 将鱼放在客人的桌上，鱼头不可以对着客人2.Ask the guest whether they would like the fish to be deboned 询问一下客人是否愿意让你给他们分一下3.Move the spring onion and ginger on the side of the plate 先将葱姜丝拨到一边4.Make a cut in the middle of the fish, and move the meat to two sides (if the guest want the fish to be deboned, cut off the fish head and tail, remove the big bone carefully to a bone plate, ensuring that there is no more meat attached to the bone) 在鱼的中部开一刀（如果客人同意你分的话），将鱼头和鱼尾分别割一刀，然后小心将鱼大骨取出放在一边的碟上，骨上不能带肉5.Put the fish meat from two sides back to the fish, let it look like a whole pc of fish 将鱼肉从两边再回放到鱼身上，让鱼看上去还象一条整鱼6.Put the spring onion, ginger on the fish with few scoops of soyafish 将葱姜丝放回到鱼身上，然后再将汁淋一些在鱼身上7.Put a serving spoon on the side of the plate and let the guests to help themselves 将公勺放在鱼盘的边上以便客人们的取用Procedure for Serving Whole Fish in PDRs / VIPs on the Lazy Susan or by Table Side on a Service Cart: 在贵宾厅服务整鱼的STANDARD OPERATING PROCEDURES AND TRAINING MANUAL。
餐饮英语词汇
Key word 餐厅常用词1.Cutlery 不锈钢餐具Dinner Table knife主刀Dinner Table fork 主叉Appetizers Salad knife 头盘刀Appetizers Salad fork 头盘叉Soup spoon 汤勺Dinner Table spoon 主餐勺Steak knife 扒刀Steak fork扒叉Coffee/tea spoon 咖啡/茶勺Fish knife 鱼排刀Fish fork 鱼排叉Butter knife 黄油刀Service cutlery 服务餐具2.Chinaware 瓷器A-LA-Carte Dinner plate 主菜盘Soup plate 汤盘Bowl 碗Salad plate 沙拉盘Dessert plate 甜点盘Dish 碟子、盘子(一盘菜)Set plate 套餐盘Soup cup 汤盅Soup cup saucer 汤盅垫碟Coffee cup 咖啡杯Coffee saucer 咖啡垫碟Sauce boat 汁盅、盛汁的容器Juice cup 果汁杯Butter dish 黄油碟Ash-tray 烟灰缸Tea pot 茶壶Coffee pot 咖啡壶Toothpick Holder 牙签筒3.Glassware 玻璃器皿Water goblet(glass) 水杯Wine goblet (red white)高脚葡萄酒杯（红白葡萄酒杯）Champagne flute 笛形香摈杯Champagne saucer 香槟杯（敞口香槟杯）Beer glass(mug) 啤酒杯（扎啤杯）High-ball glass 饮料杯Old fashion (Rock glass) 古典杯Cordial glass 烈酒Hurricane glass 飓风杯Brandy snifter 白兰地酒杯Juice glass 果汁杯Water pitcher 水扎Decanter 醒酒器Caraffe 分酒器4.Sundries 杂物Wine cooler 葡萄酒冰桶Wine cooler stand 冰桶架Wine holder 葡萄酒篮Tray 托盘Glove 手套Ice bucket 小冰桶Ice tong 冰夹Bottle opener 开瓶器Cork screw 酒钻Bill folder 账单夹Vase 花瓶Straw 吸管Stirrer 搅棒Stick 小签子Toothpick holder 牙签盅Toothpick 牙签Match 火柴Lighter 打火机Tissue (Paper napkin) 纸巾Chopsticks 筷子Receipt 收据Invoice 发票Candle 蜡烛Candle holder 蜡烛台Salt and pepper bottle Salt and pepper shaker 盐和胡椒瓶Coaster 杯垫Pepper 胡椒Sugar Bowl 糖缸Milk jug 奶缸Menu 菜单Drink list 饮料单Wine list 酒水单5.Linen and Uniform 工服和布草Napkin 餐巾Table cloth 台布Over-lay 台布盖布Table mat 台垫布Cleaning cloth 擦杯布Cleaning towel 抹布Tray mat 托盘垫布6.Funiture 家具Guest table 餐桌Guest chair 餐椅Baby chair 婴儿椅Service station (Side-board) 服务台Bar counter 吧台Bar chair 吧凳Sofa chair 沙发Tea table 茶几7.Appliance 电器CD player CD播放器Microphone 麦克风Speaker 喇叭Computer 电脑POS (Point on sell) 收银系统Refrigerator 冰箱Warmer 保温器Air conditioning 空调Coffee machine 咖啡机Printer 打印机Telephone 电话机Mobile phone (cellular phone ) 手机Power 电源Switcher 开关Light (lamp) 灯8.Food 食品Appetizer 开胃菜Salad 沙拉Soup 汤Bread 面包Butter 黄油Hard roll 硬包Soft roll 软包Meat and poultry 肉类和家禽Beef 牛肉Lamp羊肉Chicken鸡肉Duck 鸭肉Turkey火鸡Sausage 香肠Pork 猪肉Pigeon 鸽肉Quail 鹌鹑Bleu很生的Rare三成熟以内的（肉的外围呈褐色，切开后内部为血红色，相对带有大量的血）Medium rare五成熟以内的（肉的外围呈褐色，切开后内部为血红色，带有一定量的血）Medium五六成熟的（肉的外围呈较深褐色，切开后内部为粉红色，越靠近中央越接近血红色，中央带有血）Medium well 八成熟以内的（肉的外围呈深褐色，切开后内部为粉红色，中央仍有小块呈血红色，带少量的血）Well-done 全熟的（肉的外围呈深褐色，切开后内部绝大部分为粉红色，中央仍有极小块未熟但无血）Seafood 海鲜类Crab螃蟹Prawn大虾langoustine 海螯虾Crayfish (Crawfish) 小龙虾Lobster龙虾Shrimp虾仁Scallop带子Clam蛤蜊Oyster牡蛎（蚝）Mussel 青口（海虹）Squid 鱿鱼Octopus 八爪鱼Fish 鱼类Salmon 三文鱼Tuna 吞那鱼Snapper 加吉鱼Cod雪鱼Trout 鳟鱼Perch 河鲈鱼Sole Sardine 沙丁鱼Abalone鲍鱼Caviar鱼子酱role 鱼子Halibut 大比目鱼Sole 小比目鱼（扁平的鱼类）Carp 鲤鱼Anchovy 凤尾鱼（银鱼柳）Fruit 水果Orange橙子Apple 苹果Pear 梨Peach 桃子Pineapple 菠萝Plum李子Apricot杏Grape 葡萄Grapefruit 柚子Durin 榴莲Mandarin orange 橘子Date 枣Banana 香蕉Mango 芒果Papaya 木瓜Kiwifruit (Chinese gooseberry) 猕猴桃Lemon 柠檬Lime 青柠Cherry 樱桃Watermelon 西瓜Persimmon 柿子Lychee 荔枝Coconut 椰子Cantaloup 甜瓜Nut 干果类Almond 杏仁Peanut 花生Pecan 胡桃Walnut 山核桃Cashew nut 腰果pistachio开心果Chestnut 栗子Hazelnut 榛子Berry 浆果类Strawberry 草莓Blueberry 蓝莓Blackberry 黑莓Raspberry 覆盆子Blackcurrant (cassis) 黑加仑（黑醋栗）Vegetable 蔬菜Cucumber 黄瓜Eggplant 茄子Chilly-pepper 辣椒Bell-pepper 大椒Carrot 胡萝Celery 芹菜Tomato 番茄Potato 土豆Sweet-potato 红薯Cabbage 卷心菜Bean 豆子Pea 豌豆Soya-bean 黄豆Lentil 小扁豆Mushroom 蘑菇Truffle 菌Onion 洋葱Leek 大葱Artichoke 蓟菜Turnip 萝卜Caper 水瓜柳Gherkin 酸黄瓜Shallot 小洋葱Bean sprout 豆芽菜Olive (black or green) 橄榄（黑或绿）Zucchini 小胡瓜（西葫芦的一种）Asparagus 芦笋Spinach 菠菜Cauliflower 菜花Broccoli 西兰花（椰菜）Avocado 鳄梨（黄油梨、牛油梨）Lettuce 莴苣、生菜类Romaine lettuce 罗马生菜Iceberg 玻璃生菜Frisbee (Endive) 花叶生菜Product from milk奶制品Milk 牛奶Cream 奶油Sour cream 酸奶油Y ogurt 酸奶Skim milk 脱脂牛奶Cheese 奶酪（牛奶中奶清分离后的凝结物，经发酵或不经发酵后以模型压成形状的奶产品，种类繁多）Camembert cheese 法国camembert镇产的牛奶软奶油味奶酪Mozzarella 玛祖拉奶酪（意大利软奶油味奶酪）Blue cheese 带蓝色可食用霉菌的奶酪Gorgonzola---一种意大利牛奶霉菌奶酪Feta cheese---希腊产羊奶奶酪（咸，无外壳）Parmesan cheese 帕玛森奶酪（硬，由脱脂牛奶制成，一般陈年2年以上）Ricotta---一种意大利的乳清干奶酪（制造奶酪过程中的残留物制成）Gruyère 一种有果仁、淡黄色的瑞士奶酪Herb 香料Anise 大茴香（大料）Coriander (Cilantro) 香菜Basil 紫苏Dill 莳萝草Fennel 小茴香Vanilla 香草Curry 咖喱Rosemary 迷蝶香Tarragon 龙蒿叶Oregano牛至Parsley 法香Garlic 大蒜Ginger 姜Chive 小葱Horse radish 辣根Nutmeg 豆蔻Cinnamon 桂皮Clove 丁香Thyme百里香Mustard 芥末Arugula 芝麻菜Sage 鼠尾草Saffron 藏红花Dressing 冷菜汁Thousand island dressing 千岛汁Vinaigrette 油醋汁French dressing 法汁Blue cheese dressing 蓝霉奶酪汁Balsamic vinegar 意大利黑醋Mayonnaise 蛋黄酱Guacamole 鳄梨酱（鳄梨，青柠汁，洋葱，番茄）Sauce 热菜汁Black pepper sauce 黑胡椒汁Green pepper sauce 绿胡椒汁Mushroom sauce 蘑菇汁Sauce béarnaise 宾尼士汁Hollandaise sauce 荷兰汁（蛋黄奶油酸辣汁）Gravy 肉汁Brown sauce 棕色汁（法式汁的底汁）Red wine sauce 红酒汁Beurre blanc 由黄油和白葡萄酒制作的汁9.Beverage 饮料Non-alcoholic drink 无酒精饮料Coca cola (coke) 可口可乐Diet coke 健怡可乐Sprite 雪碧Soda water 苏打水Ginger ale 干姜水Tonic water （quinine）汤力水（奎宁水）Mineral water (still or sparkling) 矿泉水（无汽或带汽）Juice 果汁（fresh squeezed 鲜榨的）Non-alcoholic cocktail 无酒精鸡尾酒Alcoholic drink 带酒精饮料Aperitif (Vermouth) 开胃酒（苦艾酒）Cocktail 鸡尾酒Beer 啤酒Whiskey (Scotch Bourbon Tennessee whiskey Malt whiskey) 威士忌酒（苏格兰威士忌酒美国波尔本威士忌酒美国田那西威士忌酒纯麦威士忌酒）Spirit (Gin Vodka Tequila Rum) 烈酒（金酒杜松子酒伏特加酒仙人掌类植物蒸馏酒朗母酒甘蔗蒸馏酒）Liqueur 餐后甜酒，利口酒Brandy 白兰地酒，葡萄蒸馏酒Grappa 葡萄果渣蒸馏酒Calvados 苹果蒸馏酒（产自法国诺曼底）Schnapps 干性烈酒统称Wine 葡萄酒，餐酒Dry wine 干性葡萄酒（不甜的葡萄酒）medium dry (Medium sweet) wine 半干型（半甜型）葡萄酒Sweet wine 甜葡萄酒Red wine 红葡萄酒Rosé wine 桃红葡萄酒，玫瑰红葡萄酒White wine 白葡萄酒Still wine 静止的，普通葡萄酒Sparkling wine 带汽葡萄酒Table wine 一般葡萄酒Fortified wine 加强酒精型葡萄酒Bouquet 酒特有的芳香Aging 陈年Vintage 年份Label 酒瓶标签Cork 葡萄酒塞Barrel 桶Oak 橡木Bottle 瓶子Vine (Grapevine) 葡萄藤（葡萄树）Reserve 储藏Cellar 酒窖Region 地区、产区Coffee and Tea 咖啡和茶类Fresh brewed coffee (Black coffee Regular coffee) Decaffeinated coffee Caféespresso Café cappuccino Café latte Mocha coffee摩卡咖啡Ice coffee 冰咖啡Black tea (Regular tea English tea) 英国红茶Earl grey tea 伯爵茶Chamomile tea 甘菊茶Green tea 绿茶Jasmine tea茉莉花茶Ice lemon tea 冰柠檬茶Honey 蜂蜜Hot drinkHot milk 热牛奶Hot chocolate 热巧克力10.Member of restaurant 餐厅成员Trainee实习生Runner (Bus girl and Bus boy) 传菜员（男女助理服务员）Waiter 男服务员Waitress 女服务员Hostess(Reception)餐厅领位（餐厅接待）Bartender 调酒员Barmaid 酒吧女服务员Senior-waiter (Captain) 高级服务员（领班）Supervisor 主管Manager 经理Cook 厨师Chef 厨师长Stewarding (Dish wash) 管事部（洗碗间）11.Cooking Method 烹饪方法Grill 扒烤Roast 烤（置于明火上烤）Bake **烤Owen bake 放在烤箱中烤Seared 干煎Fry 炸、炒Stir-fry 翻炒Deep-fry 放入热油里炸Sautee （法语）炒Stew 炖Braise 烩Steam 蒸Boil 煮Stuff 以某种原料填充的Blend (Mix) 搅拌，混合Poach 水煮12.鸡尾酒调制手法Shake-well 摇和法Stir-well 调和法Mix-well 混合法Frozen 做成碎冰的Pour 倒酒（斟酒）Garnish 加装饰13.Stationary 办公用品Pen 笔Paper 本Log book 营业日志Requisition form 提货单Purchasing request 采购单Captain’s order点菜单Transfer form 内部调动单Printer slip 打印机纸条Ribbon 打印机色带14.Service word 餐厅工作用语Open 开门Close 关门Briefing 例会Meal 一餐（一顿饭）Breakfast 早餐Lunch 午餐Dinner 晚餐Shift 班次Roster 排班表Duty handover 交接班Sold out 估清（售空）Pickup 叫起菜New order 新的点单Banquet 宴会Mis en place (Preparation) 开餐前准备Setup 摆台Setting 餐位Bar 酒吧Dining room 餐厅Staff canteen 员工餐厅Dormitory 员工宿舍Toilet 卫生间A la carte 按菜单点菜Buffet 自助餐Set menu 套餐。
酒店专用英语
City Ledger 挂帐/街帐
Outstandin g Check 未付帐单
Employee Ledger 职员挂帐
商务中心 收费单
Telex Voucher
电传单
Payment Type 收银结帐 方式
Change Of Table 助理财务 总监
Chief Account 总会计师, 简称C&A
D.P.M 采购部副 经理
A.P.M 助理采购 部经理
Cost Contbal Clerk 成本控制 部
Reiceivin g Clerk 验收部
G/C 总帐
A/D 应付帐
G/C
总出纳
A/R 应收帐
Income Auditor 收入审计
Food&Be verage Cest cokkefoll er (F .B C) 餐饮成本 总监,简 称F.B.C
Stoke Room
仓库
SUPERVIS OR 主管,简称 S.U.R
Staff 员工
Finamcial Contraer 财务总监, 简称F.C
D.F.C 副财务总 监
Parchasing Manage 采购部经 理,简称 P.M
Change Of Item 品种改变 Cancellati on Of Guest Check 客人帐单 取消
Name Of Cigar 香烟名称
Opening Stock 领货
Store Issued 库存量
Officer Check
职员挂帐
Entertainm ent 招待,简称 ENT
Officer Check 职员帐单
酒店西餐服务程序汇总中英文
酒店西餐服务程序汇总（中英文）Remarks:All the clearing must follow the rule: who deliver the order。
this person shouldalso finish clearing in his/her shift. He/Her cannot pass to the next shift exceptby the time he/her finish duty and it is still within one hour after delivering.程序如下: 1.PREPARING FOR SERVICE 准备工作1.1Personal grooming 个人仪表1.2The table 摆台1.3Menu knowledge 菜单知识1.4Miscellaneous preparation tasks 各项准备工作1.5The waiters sideboard 服务员边柜1.6Setting the atmosphere – the final check 气氛布置–最后的检查1.7The reservations diary – taking a reservation 预定日记2.WELCOMING CUSTOMERS 迎接客人2.1Seating a customer 引客人入座2.2Greeting 问候2.3Seating 就坐2.4Serving Pre-meal Drinks 提供餐前酒水3.SERVING FOOD 食品的服务3.1Order taking sequence 服务顺序3.2The scribble pad 记事本3.3Docket system 入厨单3.4Adjusting cutlery 调整餐具3.5Serving food 提供饮食服务3.6Cleaning tables 清洁桌面4.CUSTOMER DEPARTURE / CLEANING 顾客用餐完毕后清洁4.1Arranging customer departure 安排客人离去4.2Payment methods 结帐方式4.3Cleaning 清洁详细内容如下:1. Preparing for service 准备工作1.1 Personal grooming 个人仪表As this is an “up front” industry, your appearance becomes all important. Therefore, special attention to grooming is essential.因为这是服务业的最前方，你的外表是很重要的，因此你必须首先注意这一点。
酒店系统常见英文
酒店系统常见英文account receivable (A/R)应收账；advance deposit预付订金；account payable (A/P)应付账；assigned room已分配房；available room可用房；back office后台；baggage行李；balance结算，余额；banquet room宴会厅；bellboy行李员；bill账单；booking预订；breakfast voucher早餐券；budget预算；business center 商业中心；busy season旺季；cancel取消；captain order点菜单；certificate证件，证明；change 兑换，零钱；cashier收款员；check查对，支票；check in住宿登记；check out结账，退房；citizenship国籍，市民权；city call市内电话；city ledger街帐；claim索赔；comment备注；commission佣金；complimentary免费赠送的；concierge department礼宾部；confirm确认；connecting room连通房；counter前台；credit card信用卡；credit limit信用限额；CRS中央预订系统；currency conversion外币兑换；delay C/O延迟离店；deluxe豪华间；deluxe suite豪华套房；departure time离开时间；deposit定金，寄托；dining-room餐厅；direct dial phone直拨电话；discount折扣；room discrepancies房态差异；room service客房送餐；domestic direct dialing (DDD) 国内直拨电话；double room双人房；dry-cleaned干洗的；due out到期；entertainment招待；entry visa入境签证；family suite家庭套房；financial statements财务报表；flight number航班号；floor楼层；folio客人主单，帐单，帐户；food and beverage department (F&B)餐饮部；foreign guest外宾；forecasting rate预计房价；front office department 前厅部；front desk前台；general ledger (G/L)总账；go through核对；group key envelopes团队钥匙袋；group master团队主单；group reservation团体订房；guest history客人历史；guest room客房；high season旺季；hotel channel酒店频道；hotel coupon酒店餐券；hotel voucher酒店收据；house phone call饭店内线；house use饭店自用；housekeeping 客房部；housemaid客房服务员；identification身份证，证件；in house guest在住客人；income auditor收入审核员；information问讯处，信息；internal call内线电话；international direct dialing (IDD) 国际直拨电话；inventory control仓库管理，库存管理；invoice发票；journal account 流水账；laundry form洗衣单；laundry service洗衣服务；leave a message留言；lobby大堂；local dialing市内电话；local tour本地旅行团；log日志；long-distance call长途电话；long staying room长包房；lost property form财物遗失单；luggage tag行李牌；mailing labels邮寄标签；maintenance维护；manual transfer手工转帐；menu菜单；menu item菜单项；message消息，口信；mini bar客房小酒吧；morning call叫早服务；morning report夜审晨报，饭店日报表；multiple rooms link联房；nationality国籍，国家，民族性；native place籍贯；night audit夜间审计；no show应到未到客人；occupant住客；occupied room占用房；operator 总机，接线员；optimum service最佳服务；origin客源；out of inventory (OOI)非统计房；out of order (OOO)维修房；package套餐服务，成套服务；passport护照；passport number护照号码；password口令；pay in cash付现金；pay the bill结账；pay with credit card用信用卡付账；peak season旺季；permanent folio 永久帐户；permission权限；personal cheque私人支票；pickup预留，分配；point of entry入境地；preferential优惠；presidential suite总统套房；price价格；privacy 保密性；profession职业；query查询；rebate打折，部分退款；receipt收据；receive接待，接收；receive the payments收费；red-carpet隆重接待，贵宾礼遇；refundable 可退款的；registration登记；registration card登记卡；registration desk登记处；remark备注；rentable room可售房；report form报表；reservation预订；reservation chart预订表；reservation clerk受理预约的职员；restaurant饭店，餐厅；restroom洗手间；revenue收益，总收入；rollaway活动床铺；room bill 房间账单；room charge房费；room clerk客房管理员；room key钥匙；room number 房间号码；room rate房价；room status房态；sales department销售部；schedule 时间表，计划；security安全，保安；service charge服务费；settle complaints解决投诉；settlement结算；share room分租房；single room单人房；skipper逃账者；slack/off-season淡季；spare room剩余房间；special rate优惠价；standard room标准房；starch给(衣服等)上浆；statement heading报表头；statistics统计；suite套房；surcharge附加费；uperior高级的；tariff 房价表；the Cashier\'s Desk收银处；tip小费；transit passenger过境旅客；transaction交易，帐目；travel agency旅行社；traveler\'s check旅行支票；traveler\'s cheque旅行支票；triple三人房；twin room两张单人床的双人房；vacant room空房；valuables贵重物品；VAT folio(value added tax folio) 增值税帐单；VIP贵宾；visa签证；void取消，冲帐；walk-in guest没有预订的客人。
酒店专用英语
Sub－Total 小计
Allowance 补贴
Cash 现金
Total 合计
Accountin g Departme nt 财务部
Summary 汇总单
Balance 平衡/余 额
Amount 金额
General Cashier 总出纳
Cancellati on 取消
Cash Paid Out 现金付出
Flat Rate
平价房费
F.I.T =Frequent Individual Traveler 散客
Forecast
预测
Front Of The House 前线部门
Function Room
多功能餐 厅
Master Folio 住店客人 总数
Master Key 万能钥匙
Minutes
会议记录
Memoran dum 公函/备 忘录
换台
Change Of Cover 人数改变
Change Of Item 品种改变 Cancellati on Of Guest Check 客人帐单 取消
Name Of Cigar 香烟名称
Opening Stock 领货
Store Issued 库存量
No Of Racks Sold 销售多少 盒
Laundry Voucher 洗衣单
Valet Voucher 熨洗单
Fax Voucher
传真单
Business Center Voucher 商务中心 收费单
Telex Voucher
电传单
Traffic Voucher
交通单
Pre-Check System 预先检查 系统
国际酒店餐厅经理岗位职责(中英文详尽版)
考虑与部门相关的旅游事件 在做计划和决策时考虑旅游事件 分析旅游数据 与相关团体保持联系 确认质量管理系统的大环境
财务管理
收银系统、现金、点菜单的管理
岗位概述：
确保餐厅、酒吧及宴会的顺利运作，并超越客人的期望。根据标准与程序将餐 厅作为生意单位来经营。作为餐厅经理应不断提高、完善管理技能，以实现本 部门在客人满意率、利润收入指标、提高员工士气等方面目标。
职责义务：
实现本部门在客人满意率、利润收入指标、提高员工士气等方面为达到目标。
餐饮部
管理餐厅运行 按照饭店的标准程序制定服务标准及规则 确保员工按照标准与程序完成任务 遵守饭店的规章制度及酒店令客人满意计划，推广相关系统的程序知 识，尽可能的超越客人期望 管理餐厅服务 管理现金的兑付和每日的结帐工作 监督每日财务报告 指导员工了解信用政策和设备 建立现金安全兑换程序 负责设备的维护 监督客用设施和对客服务的标准 控制存货并监督存货安全程序 参与菜单和酒单的编写
business
2.2. Assist with the planning and implementation of sales &
marketing strategies
Assist with the preparation of sales and marketing
plans
Assist with the development of new products and
采购/存货
管理采购/存货控制 与采购经理/餐饮总监配合发展和监督采购程序的完成 建立采购明细单
高中听力高频词汇表
高中听力高频词汇表一、餐馆场景1. go out for dinner / dine out出去吃饭2. go Dutch AA制(Let’s go fifty fifty.)3. buffet 自助餐, 小卖部4. dining hall餐厅5. coffee shop/café咖啡店/厅6. cafeteria自助餐厅7. restaurant 餐馆8. canteen 食堂,小卖部9. snack bar 小吃街；大排挡10. appetizer 开胃品11. steak 牛排12. cheese 奶酪13. sandwich 三明治14. bacon 腌肉15. soup 汤16. plain water 自来水(西餐中洗手用的)17. hamburger 汉堡包18. doughnut 油炸圈饼19.dessert 甜品，水果(作为正餐的最后一道)20. coke 可口可乐21. French fries 炸薯条22. order 点菜23. serve 上菜24. change 零钱25. tip 小费26. treat 请客(This is my treat! 我请客！)27. Keep the change! 不用找零钱了！28. waiter/waitress 男/女侍者29. menu 菜单30. knife 小刀31. fork 叉子32. spoon 调羹33. chopsticks 筷子34. plate 碟子35. tray 托盘36. French fries 炸薯条37. pizza 比萨饼38. ressing 调味酱39. rare 半熟的40. drink 饮料41. wine 葡萄酒42. Coca-Cola 可口可乐43. pay the bill 付账二、邮局场景1. stamp 邮票2. envelope 信封3. package / parcel 包裹parcel form 包裹单4. overweight 超重5. postage 邮资extra postage 额外邮资6. send / post / deliver a letter / mail 寄/发信7. express mail 快件8. airmail 航空信件9. surface mail 平邮，陆地邮寄registered letter 挂号信ordinary letter平信10. open an account 开一个帐户11. insurance 保险12. claim 领取13. weight 重量14. zip/post code 邮编15. international airmail 国际航空邮件open an account 开一个帐户三、校园与图书馆场景1. library card 借书证2. borrow 借进3. lend 借出4. keep 保管5. renew 续借overdue 借书逾期6. bookshelf 书架7. novel 小说/新颖的8. science fiction 科幻小说9. magazine 杂志newspaper10. periodical期刊11. reference book 参考书12. librarian 图书管理员13. pay a fine 交罚款14. tuition 学费15. scholarship 奖学金16. term/semester 学期17. register 注册18. be absent 缺课19. seminar 讨论班，研讨会20. assignment 作业21. presentation 课堂发言22. final exam 期末考试23. go over 复习24. fail 不及格25. cut a class 逃课26. graduate毕业27.stationery 文具用品28. skip class 翘课，旷课29. pay a fine 交罚款四、医院及健康场景1. hospital 医院emergence department/room 急诊室clinic 诊所2. ICU (= intensive care unit) 特护病房3. treatment 治疗手段4. take one’s temperature / blood pressure 测量体温/血压5. medicine: pills / tablets 药丸/药片6. aspirin 阿司匹林7. heart attack 心脏病8. cold / flu 流感9. have/catch a cold 感冒10. pain 疼痛11. headache 头痛12. stomachache 腹痛13. backache 背痛14. have a sore throat 喉咙痛15. cough 咳嗽16. fever 发烧17. doctor 医生regular doctor 私人医生dentist 牙医surgeon 外科医生physician 内科医生nurse 护士18. show one’s tongue 伸出舌头19. write a prescription 开处方20. give an injection 打针21. Health Center 医疗中心22. check-up 检查23. physical examination 体检24. treatment 治疗手段treat 治疗cure 治愈25. dizzy 晕眩的26. What’s up?怎么啦? (多用于男生之间)27. How is it going? How are you?你好吗？近来好吗？28.答—好：I’m fine./I feel good/terrific./I couldn’t be better./Nothing is very wrong with me.29.答—不好：I am not feeling good./I feel terrible/horrible/awful. / I am not myself thesedays.(注意听语气：身体好的时候，语调上扬，语气非常欢快；身体不好的时候，降调，语气非常郁闷。
酒店 系统常见英文
酒店系统常见英文account receivable (A/R)应收账；advance deposit预付订金；account payable (A/P)应付账；assigned room已分配房；available room可用房；back office后台；baggage行李；balance结算，余额；banquet room宴会厅；bellboy行李员；bill账单；booking预订；breakfast voucher早餐券；budget预算；business center (B.C) 商业中心；busy season旺季；cancel取消；captain order点菜单；certificate证件，证明；change 兑换，零钱；cashier收款员；check查对，支票；check in住宿登记；check out结账，退房；citizenship国籍，市民权；city call市内电话；city ledger街帐；claim索赔；comment备注；commission佣金；complimentary免费赠送的；concierge department礼宾部；confirm确认；connecting room连通房；counter前台；credit card信用卡；credit limit信用限额；CRS中央预订系统；currency conversion外币兑换；delay C/O延迟离店；deluxe豪华间；deluxe suite豪华套房；departure time离开时间；deposit定金，寄托；dining-room餐厅；direct dial phone直拨电话；discount折扣；room discrepancies房态差异；room service客房送餐；domestic direct dialing (DDD) 国内直拨电话；double room双人房；dry-cleaned干洗的；due out到期；entertainment招待；entry visa入境签证；family suite家庭套房；financial statements财务报表；flight number航班号；floor楼层；folio客人主单，帐单，帐户；food and beverage department (F&B)餐饮部；foreign guest外宾；forecasting rate预计房价；front office department (F.O)前厅部；front desk前台；general ledger (G/L)总账；go through核对；group key envelopes团队钥匙袋；group master团队主单；group reservation团体订房；guest history客人历史；guest room客房；high season旺季；hotel channel酒店频道；hotel coupon酒店餐券；hotel voucher酒店收据；house phone call饭店内线；house use饭店自用；housekeeping (H.K)客房部；housemaid客房服务员；identification身份证，证件；in house guest在住客人；income auditor收入审核员；information问讯处，信息；internal call内线电话；international direct dialing (IDD) 国际直拨电话；inventory control仓库管理，库存管理；invoice发票；journal account流水账；laundry form洗衣单；laundry service洗衣服务；leave a message留言；lobby大堂；local dialing市内电话；local tour本地旅行团；log日志；long-distance call长途电话；long staying room长包房；lost property form财物遗失单；luggage tag行李牌；mailing labels邮寄标签；maintenance维护；manual transfer手工转帐；menu菜单；menu item菜单项；message消息，口信；mini bar客房小酒吧；morning call叫早服务；morning report夜审晨报，饭店日报表；multiple rooms link联房；nationality国籍，国家，民族性；native place籍贯；night audit夜间审计；no show应到未到客人；occupant住客；occupied room占用房；operator总机，接线员；optimum service最佳服务；origin客源；out of inventory (OOI)非统计房；out of order (OOO)维修房；package套餐服务，成套服务；passport护照；passport number护照号码；password口令；pay in cash付现金；pay the bill 结账；pay with credit card用信用卡付账；peak season旺季；permanent folio永久帐户；permission权限；personal cheque私人支票；pickup预留，分配；point of entry 入境地；preferential优惠；presidential suite总统套房；price价格；privacy保密性；profession职业；query查询；rebate打折，部分退款；receipt收据；receive 接待，接收；receive the payments收费；red-carpet隆重接待，贵宾礼遇；refundable可退款的；registration登记；registration card登记卡；registration desk登记处；remark备注；rentable room可售房；report form报表；reservation预订；reservation chart预订表；reservation clerk受理预约的职员；restaurant 饭店，餐厅；restroom洗手间；revenue收益，总收入；rollaway活动床铺；room bill房间账单；room charge房费；room clerk客房管理员；room key钥匙；room number房间号码；room rate房价；room status房态；sales department销售部；schedule时间表，计划；security安全，保安；service charge服务费；settle complaints解决投诉；settlement结算；share room分租房；single room单人房；skipper逃账者；slack/off-season淡季；spare room剩余房间；special rate优惠价；standard room标准房；starch给(衣服等)上浆；statement heading报表头；statistics统计；suite套房；surcharge附加费；uperior高级的；tariff房价表；the Cashier\'s Desk收银处；tip小费；transit passenger过境旅客；transaction交易，帐目；travel agency旅行社；traveler\'s check旅行支票；traveler\'s cheque旅行支票；triple三人房；twin room两张单人床的双人房；vacant room空房；valuables贵重物品；VAT folio(value added tax folio) 增值税帐单；VIP贵宾；visa签证；void取消，冲帐；walk-in guest没有预订的客人。