酒店英语3(餐饮部)

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酒店各部门英文缩写

酒店各部份英文缩写之迟辟智美创作总经理办公室:GM人力资源部:HR财政部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MC MarketingCommunications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 年夜堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财政部FC---FINANCIAL CONTROLLER财政总监行政总厨 A.T.KAdministrative total kitchen收益管理经理 Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长 Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师 Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部 Staffing Relationship Department人力资源开发总监Director of Human Resources人事培训经理 P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员 Payroll Clerk培训主任Training Officer行政部主任 Executive Officer秘书Secretary员工事务长 Staff Purser车队队长 Driver Captain Chief Driver员工宿舍管理员 Dormitory Keeper员工餐厅勤杂工 Staff Restaurant Cleaner司机 Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher 计划财政部Finance and Accounting Division财政部Accounting Department本钱部Cost-control Department推销部Purchasing Department审计部 Auditor Department财政总监Financial Controller (Director of Finance)财政部经理Chief Accountant本钱部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager推销部经理Purchasing Manager推销部主管Purchasing Officer总出纳Chief Cashier仓储领班 Store Room Captain营业点结帐领班F&B Cashier Captain 总台结帐领班F/O Cashier Captain夜审计员 Night Auditor信用管理员Credit Clerk应收款管理员 A/R Clerk往来款结算员Accounting Clerk收入费用结算员 Accounting Clerk本钱核算员 Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk 文员Secretary食品推销员Purchasing Clerk - F&B物资推销员Purchasing Clerk - Material 食品保管员Storeroom Keep - F&B物资保管员 Storeroom Keep - Material餐厅收款员 F&B Cashier总台收款员 F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing 销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive销售代表 Sales Executive公关代表 P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager年夜堂副理Assistant Manager宾客关系经理 Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor 洗衣房主管：Laundry Superviso r布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer 餐饮部Food & Beverage Division 中餐部 Chinese Restaurant Department西餐部 Western Restaurant Department厨房部 Kitchen Department管事部 Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager中餐厅经理Chinese Restaurant Manager咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager西餐部经理：Western Restaurant Manager营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman 咖啡厅主管：Coffee Shop Supervis or高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager 保健部主管Health supervisor康乐部Recreation and Entertainment Department 舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center SupervisorDJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工 Boiler配电工 Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager 保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department 商场部经理Shop Manager商场营业员Shop Assistant。

酒店常用英语词汇

酒店常用英语词汇Restaurant 餐厅饭馆餐馆B&B=bed and breakfast 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager 采购部经理Food & Beverage Manager; Catering Manager 餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员room reservation客房预定客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room 套房suite普通套房junior room高级套房senior suite总统套房Presidential suite 朝南的房间 a room facing south公寓套房studio room连通房connecting room 相邻房adjoining room 没有按预定抵店no show确认信letter of confirmation服务费service charge 额外费用extra charge班车shuttle bus全价full price折扣价discounted price 标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed 推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve 自动门automatic door 登记入住check in结帐check out一件行李 a piece of baggage/luggage背包shoulder bag 纸箱cardboard box 手提箱briefcase汽车行李箱luggage trunk 送行李send up填写fill out名牌name tag夜床服务turn –down service打扫房间make up稍稍整理tidy up洗衣项目laundry items 加快服务express service 核对check包间private room 菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign 请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务room rate 房价standard rate 标准价en-suite 套房family suite 家庭套房twin room you 带两张单人床的房间double room 带一张双人床的房间advance deposit 定金reservation 订房间registration 登记rate sheets 房价表tariff 价目表cancellation 取消预定imperial suite 皇室套房presidential suite 总统套房suite deluxe 高级套房junior suite 简单套房mini suite 小型套房honeymoon suite 蜜月套房penthouse suite 楼顶套房unmade room 未清扫房on change 待清扫房valuables 贵重品porter 行李员luggage/baggage 行李registered/checked luggage 托运行李light luggage 轻便行李baggage elevator 行李电梯baggage receipt 行李收据trolley 手推车storage room 行李仓briefcase 公文包suit bag 衣服袋travelling bag 旅行袋shoulder bag 背包trunk 大衣箱suitcase 小提箱name tag 标有姓名的标签regular flight 正常航班non-scheduled flight 非正常航班international flight 国际航班domestic flight 国内航班flight number 航班号airport 机场airline operation 航空业务alternate airfield 备用机场landing field 停机坪international terminal 国际航班候机楼domestic terminal 国内航班候机楼control tower 控制台jetway 登机道air-bridge 旅客桥visitors terrace 迎送平台concourse 中央大厅loading bridge 候机室至飞机的连接通路airline coach service 汽车服务shuttle bus 机场内来往班车1、人力资源部[/B]（Human Resources Department）总经理General Manager常务副总经理Deputy General Manager人力资源开发总监Director of Human Resources人事部经理Personnel Manager培训部经理Training Manager督导部经理Quality Inspector筹建处Pre-opening office人事主任Personnel Officer培训主任Training Officer办公室文员Order Taker人力资源及培训部Human Resource&Training Dept.总行政办公室Executive Office行政部Rear-Service Department董事总经理Managing Director经济师Economist驻店经理Resident Manager总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary总经理室Executive Office副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to general Manager行政秘书Executive Secretary行政助理Administrative Assistant机要秘书Secretary接待文员Clerk人力资源开发部Human Resources Division 人事部Personnel Department培训部Training Department督导部Quality Inspection Department董事长Director总经办Executive Office总经办主任Director of Executive Office行政干事Executive Affairs人事培训部总监Human Resources Director 人事助理兼后勤总务Personnel Officer 人事文员Clerk培训部主任(人事干事)Training Officer翻译兼英语教师English Translator& Teacher 员工餐厅主管Staff Canteen Supervisor员工餐厅领班Staff Canteen Captain厨师Cook 厨师助理Cook Assistant员工宿舍领班Staff Dormitory Captain宿舍管理员Staff Dormitory Keeper更衣室管理员Staff Lockers Rooms Keeper 车队长Chief Driver 司机Driver 医生Doctor 护士Nurse2、餐饮部(Food & Beverage Dept.)餐饮总监F&B Director 餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager中餐厅经理Chinese Restaurant Manager咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess 服务员Waiter waitress 传菜Bus Boy Bus Girl Pantry man行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker中餐厅Chinese Restaurant西餐厅Western Restaurant楼面经理Service Manager酒水部经理Beverage Manager营业部经理Sales Manager高级主管Senior Supervisor调酒师Bartender 酒吧服务员Barman咖啡厅主管Coffee Shop Supervisor高级服务员Senior Waiter &Waitress咨客Hostess 实习Trainee助理行政总厨Asst Executive chef中厨总厨Master Chef Chinese Food西厨主厨Sous Chef(Western Kitchen)西饼主厨Chief Baker点心工Pastry Cook烧味厨师Grill Chef厨工Cook Assistant 管事部Steward Department总管事Chef Steward主管Steward Supervisor洗碗工Dishwasher管事清洁工Cleaner[B][B]房务部（Room Division ）房务部Room Division客房总监Director of Housekeeping前厅部Front Office Department前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager大堂副理Assistant Manager管家部Housekeeping Department礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man礼宾主管Chief Concierge客房部主管Housekeeping Supervisor接待主管Chief Concierge接待员Receptionist宾客关系主任Guest Relation Officer车队主管Chief Driver出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 客房高级主任Senior Supervisor商场部Shopping Arcade楼层主管Floor Supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager商场部经理Shop Manage商场营业员Shop Assistant房务总监Rooms Division Director接待处经理Reception Manager总机主管Operators Supervisor接待处主管Chief Receptionist预定部领班Reservation Captain接待处领班Receptionist Captain总机领班Operators Captain礼宾部领班Concierge Captain接待员Receptionist预定员Reservationist管家部经理Executive Housekeeper管家总管Asst. Executive Housekeeper楼层高级主管Senior Floor Supervisor 公卫主管PA Supervisor洗衣房主管Laundry Supervisor布草主管Uniforms Supervisor服务中心领班Service Center Captain公卫领班PA Captain水洗领班Laundry Captain洗衣房领班Dry Clean Captain干布草领班Uniforms Captain 服务中心文员Service Center Clerk清洁工P.A. 客房服务员Room Attendant 缝纫工Seamstress熨烫工Presser 洗涤工Washer[B][B]4、财务部（Accounting Department）财务总监Financial Controller 财务部经理Chief Accountant计财部Finance and Accounting Division 成本部经理Cost Controller采购部经理Purchasing Manager采购部主管Purchasing Officer电脑部经理EDP Manager采购部Purchasing Department电脑部Electronic Data Processing Dept.( E.D.P )总出纳Chief Cashier成本部Cost-control Department收银主管Cashier Officer查核部经理Auditing Manager信贷主管Loan Officer会计部经理Accounting Manager应付主管Payable Officer应收主管Receivable Officer会计主管Accounting Officer成本主管Cost Control Officer仓库主管Storeroom Officer收货主管Receiver Officer查核主管Auditing Officer 查核员Auditor 收货员Receiver收银员Cashier信贷员Creditor仓管员Store man采购员Purchaser 应付员Payable Clerk 会计Accouter出纳员Teller 工资员Payroll Control 成本员Cost Control5、市场营销部市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department营销部Sales & Marketing Dept市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relations Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Senior Sales Executive销售代表Sales Executive公关代表P.R. Representative客户经理Account Manager公关部主任Public Relation Supervisor策划经理Planning Manager高级客户经理Senior Account Manager资深美工Senior Artist美工Artist 销售部联络主任Sales Coordinator销售中心主任Sales Center Supervisor销售部副经理Asst. Sales Manager资深销售中心预订员Sales Center Senior Reservation Clerk文员Clerk[B][B] 工程部Engineering Department(Engineer Dept.)工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer总工程师General Engineer高级工程师Senior Engineer电脑工程师Computer Engineer电脑部经理EDP Manager电脑操作员Computer Operator主管工程师Supervisor Engineer强电维修高级技工Senior Electrician锅炉高级技工Senior Boiler man强电维修技工Electrician 机修技工Machination木工油漆高级技工Carpenter &painter电梯高级技工Lift Senior Technical空调高级技工Air-conditioning Technical强电值班技工Duty Electrician电梯技工Lift Man弱电值班维修技工Duty Electrician[B]安全部（Security Dept）保安部Security Department （Security Dept）保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Guard消防主任Fire Center Officer领班Security Captain 消防员Fireman8、康乐部康乐部Recreation and Entertainment Department娱乐部Recreation Department娱乐总监Recreation Director舞台总监Stage Performance Director艺术总监Arts DirectorDJ部高级工程师DJ Senior Engineer拓展部经理Marketing Manager主管Security Supervisor高级主管Security Senior Supervisor舞台主任Stage Performance Supervisor DJ部长DJ Captain康乐主管Recreation Center Supervisor DJ部主管DJ Supervisor康乐领班(楼面部长)Captain舞厅服务Waiter/Waitress健身房服务员Gymnasium Attendant桌球服务员Billiard Attendant主持Preside 演员Actor& Actress 服务员Waiter & Waitress常见缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN---FINANCE 财务部DOF---DIRECTOR OF FINANCE 财务总监DOM---DIRECTOR OFSALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部。

酒店各部门英文缩写

酒店各部门英文缩写酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen收益管理经理Revenue Manager RECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice) 驻店经理Resident Manager总经理行政助理Executive Assistant Manager (EAM)总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager 总经理秘书Secretary to General Manager 行政秘书Executive Secretary 人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department人力资源开发总监Director of Human Resources人事培训经理 P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员 Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长 Staff Purser车队队长 Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner 司机 Driver更衣室管理员：Staff Lockers Rooms Keeper 翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部Auditor Department财务总监Financial Controller (Director of Finance)财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary 食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material 食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material 餐厅收款员F&B Cashier 总台收款员F/O Cashier市场营销部Sales & Marketing Division 销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager 销售经理Sales Manager 宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive 销售代表Sales Executive 公关代表 P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor 高级客户经理Senior Account Manager 资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk销售中心主任Sales Center Supervisor 礼宾部经理ChiefConcierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager宾客关系经理Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chinese Restaurant Department西餐部Western Restaurant Department厨房部Kitchen Department管事部Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager 酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager 保健部主管Health supervisor康乐部Recreation and Entertainment Department舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center Supervisor DJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor 康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain 强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician 木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department 商场部经理Shop Manager商场营业员Shop Assistant。

酒店部门英文缩写

总经理办公室:GM人力资源部:HR财务部:A/C餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监RECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心康乐部:ENT前厅部:FO销售部:S&M总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen收益管理经理Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department人力资源开发总监Director of Human Resources 人事培训经理 P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员 Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长 Staff Purser车队队长 Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner司机 Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher 计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive销售代表 Sales Executive公关代表 P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager大堂副理Assistant Manager宾客关系经理Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chinese Restaurant Department 西餐部Western Restaurant Department 厨房部Kitchen Department管事部Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager西餐部经理：Western Restaurant Manager营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager 保健部主管Health supervisor康乐部Recreation and Entertainment Department 舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center Supervisor舞台主任：Stage Performance Supervisor 康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager 保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department 商场部经理Shop Manager商场营业员Shop Assistant。

酒店英语3

1. Reservation 预定(背景常识须知)
客人姓名 Guest Name 团队名称 Name Of Group 代订人姓名 Contact Name 单位名称 Company Name 联系电话 Telephone Number 编号 Code 所需客房类型 Room Type 所需客房数量 Number of Rooms Reservation
9、请问怎么拼写？How do you spell that? 1 0、可以告诉我您的电话号码吗？ May I have your phone number? 11 、可以告诉我您的信用卡号码吗？ May I have your credit card number? 1 2、请别挂断电话好吗？ Could you hold the line, please? 1 3、我来查一下是否有空房间。 I'll check if we have vacancy. 1 4、让您久等了，先生/女士。 Thank you for waiting, Sir/Madam. 1 5、我们有每晚21 9元和239元两种标准间。 We have a twin at 21 9RMB and 239RMB per night. 1 6、我们期待能为您服务。 We look forward to serving you.
单人间 Single Room
双人间 Twin Room
标准间 Standard Room
大床房 King‐size room
三人间 Triple Room
普通套房 Junior Suit 高级套房 Superior Suite 吸烟房 Smoking Room
Queen Room
Double Room 无烟房 No Smoking Room 商务套房 Business Suite

五星级酒店各部门职务英文简写

酒店各部门英文缩写总经理办公室：GM 人力资源部：HR 财务部:FN餐饮部：F&B客房部：HSKP工程部:ENG保安部:SEC康乐部：ENT前厅部:FO销售部：S&M市场传讯部MC酒店各职位英文缩写GM---GENERAL MANAGER总经理DGM---DUTY GENERAL MANAGER 畐V总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理 CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLE R 务总监行政总厨 A.T.KAdministrative total kitchen收益管理经理Reve nue Ma nagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMEN客房中心酒店职位英语董事长 Board Chairman (Director)董事总经理 Ma naging Director经济师Eco no mist首席会计师 Chief Accountant总经理 General Manager副总经理 Deputy Ge neral Ma nager (Vice)驻店经理 Reside nt Ma nager总经理行政助理 Executive Assista nt Man ager总经理秘书 Executive Secretary总经理室 Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理 Vice GeneralManager 总经理助理 Assista ntto Ge neral Man ager 总经理秘书 Secretary to General Ma nager行政秘书 Executive Secretary人力资源部 Human ResourcesDivision 人事咅E Personnel Department培训部 Training Department质检咅E Quality InspectionDepartment 员工关系部 Staffi ng Relatio nship Departme nt 人力资源开发总监 Directorof Human Resources 人事培训经理 P&T Man ager人事部经理Perso nnelMan ager培训部经理TrainingMan ager 质检部经理QualityIn specti on Man ager 人事主任 Personnel Officer福利劳资员 Payrol Clerk培训主任 Training Officer行政部主任 ExecutiveOfficer 秘书 Secretary员工事务长Staff Purser车队队长 Driver Captain Chief Driver 员工宿舍管理员 Dormitory Keeper员工餐厅勤杂工Staff Restaura nt Clea ner 司机 Driver更衣室管理员：Staff Lockers Rooms 翻译兼英语教师： En glish Tra nslator 计划财务部 Finance and Accou nti ng财务部 Accounting 成本部 Cost-control 采购部 Purchasing审计部 Auditor Con troller (Director of Finance) 财务部经理Chief Accou ntantKeeper& TeacherDivisio n Departme ntDepartment Departme nt财务总监Financial成本部经理 Cost Con trol man ager结帐经理 Cashier Manager 信用审计经理 Credit Man ager采购部经理 Purchas ingMa nager 采购部主管 Purchasing Officer总岀纳 Chief Cashier 仓储领班 Store Room Captain营业点结帐领班 F&B Cashier Captain总台结帐领班 F/O CashierCapta in夜审计员 Night Auditor信用管理员Credit Clerk 应收款管理员 A/R Clerk往来款结算员 Accou nting Clerk 收入费用结算员 Accou ntingClerk市场营销部 Sales & MarketingDivision销售部 Sales Department 公关部 Public Relation Department市场营销总监 Director of Sales and Marketi ng 销售部经理Director of Sales公关经理 Public Relation Manager宴会销售经理 Ban quetSales Ma nager销售经理Sales Manager宴会销售主任 Ban quetSales Officer 销售主任Sales Officer高级销售代表 Se nior SalesExecutive 销售代表Sales Executive 公关代表 P.R. Represe ntative 成本核算员 Cost Clerk 验货员 Receiving Clerk信息管理员In formation 文员 Secretary食品采购员 Purchas ing 物资采购员 Purchas ing 食品保管员Storeroom 物资保管员 Storeroom 餐厅收款员 F&B 总台收款员 F/OSystem Clerk Clerk - F&B Clerk - Material Keep - F&B Keep - Material Cashier Cashier公关部经理 Public Relation Ma nager公关部主任 Public Relation Supervisor高级客户经理 Se nior Accou nt Man ager资深美工Senior Artist美工Artist销售部联络主任Sales Coordi nator房务部 Room Division前厅咅E Front Office Department客房部（管家部）Housekeepi ng Departme nt预订咅E Reservation Department宾客关系主任 Guest Relatio n Officer资深销售中心预订员Sales Ce nter Se niorReservati on Clerk销售中心主任 Sales Cen ter Supervisor礼宾部经理Chief Con cierge行李员Bellboy 女礼宾员Door Girl礼宾司Door Man客房总监 Director of Housekeeping 前厅部经理 Front Office Man ager 前厅部副经理 Asst. Fro ntOffice Ma nager大堂副理 Assistant Manager宾客关系经理Guest Relation Ma nager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员 Receptionist岀租车订车员 Taxi Service Clerk行政管家 Executive Housekeeper行政副管家Assistant Executive Housekeeper 房务中心文员Room service Clerk 楼层主管Floor supervisor 楼层领班Floor Captain客房服务员 Room Attendant洗衣房经理 Lau ndry Ma nager公卫主管：PA Supervisor 洗衣房主管：Lau ndry Supervisor布草主管： Un iforms Supervisor主管：Steward Supervisor碗工：Dishwasher管事清洁工：Clea ner宴会销售部经理： Ban quet Sales Man ager 宴会销售主任：Ba nquet Sales Officer 中餐部经理：Chi neseRestaura nt Ma nager 西餐部经理：WesternRestaura nt Man ager 营业部经理：SalesMan ager 酒水部经理：Beverage Ma nager调酒师：Barte nder 酒吧服务员：Barman 咖啡厅主管：Coffee Shop Supervisor 高级主管；Senior Supervisor 领班：Captain 高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress 咨客：Hostess 传菜员：Pan try man 实习生： Trai nee保健部技术经理 Health Tech ni cal Man ager保健部主管 Health supervisor 康乐咅E Recreation and Entertainment Department舞台总监： Stage Performa nee Director 艺术总监：Arts Director 消防员：Fireman 拓展部经理：Market ing Man ager服务中心领班：Service Ce nter 公卫领班: PA Captain水洗领班: Lau ndry Capta in干洗领班: Dry Clea n Capta in 布草领班: Un iforms Captain仓管员： Store man清洁工： P.A. Man 客房服务员：Room Attendant缝纫工： Seamstress 熨烫工： Presser洗涤工： WasherCaptain 中餐部 Chi nese Restaura nt Departme nt 西餐部 Western Restaura nt Departme nt 厨房部 Kitche n Departme nt管事部 Steward Departme nt餐饮总监F&B Director 餐饮部经理F&B Man ager西餐厅经理 Western Restaura nt Man ager 中餐厅经理 Chi nese Restaura ntMan ager咖啡厅经理 Coffee Shop Ma nager 餐饮部秘书F&B Secretary 领班 Captain迎宾员Hostess服务员Waiter,Waitress传菜 Bus Boy, Bus Girl行政总厨 Executivechef中厨师长SousChef(Chi nese Kitche n) 西厨师长SousChef(Western Kitche n) 西饼主管ChiefBaker 点心工：PastryCook 烧味厨师：Grill Chef厨工：Cook Assista nt管事部：Steward Departme nt餐饮部 Food & Beverage Divisi on 总管事：Chef Steward楼面经理：Service Ma nagerDJ 部高级工程师：DJ Senior Engineer康乐主管： Recreati on Cen ter SupervisorDJ 部主管：DJ Supervisor 舞台主任： Stage Performa nee Supervisor 康乐领班（楼面部长）:Captain DJ 部长：DJ Captain 舞厅服务员：Waiter/Waitress 健身房服务员：Gymnasium Attendant 桌球服务员：BilliardAtte nda nt主持：Preside 演员：Actor& Actress 服务员：Waiter & WaitressDJ 员：DJ咨客：Hostess工程咅E Engineering Department工程总监 Chief Engineer工程部经理 Engin eeri ng Man ager值班工程师 Duty En gi neer 工程部经理 Engin eeri ng Man ager运行经理 Operation Manager维修经理 Repairing Manager安消经理 Fire Control Supervisor运行领班 Operation Captain强弱电领班 Strong & Weak Captain维修领班 Repairing Captain空调工 Air-Conditioning Attendant锅炉工 Boiler配电工Electricia n强弱电工 Strong & Weak Current Worker机修工 Mechanician木工 Carpenter万能工 Fitting-up Worker水工Plumber文员 Secretary仓管员 Storeroom Keeper保安部 Security Department保安部经理Security Ma nager保安部副经理 Asst. Security Ma nager 保安部主任Security Ma nager 保安员 Security Manager 安消部经理Security Ma nager 警卫领班 Security Captain 门卫 Entrance Guard巡逻 Patrol Guard监控员 TV Monitoring Clerk 商场咅E Shopping Arcade Department商场部经理Shop Man ager 商场营业员 Shop Assista nt（范文素材和资料部分来自网络，供参考。

酒店英语知识必备

酒店英语知识必备目录第一章—————酒店词汇第二章—————礼貌用语第三章—————各部门规范用语第四章—————日常答辩第一章酒店词汇1、Four—star hotel 四星级酒店2、General manager office/Executive office. 总经理办公室/总办3、Food and beverage dept. 餐饮部4、Recreation dept 康乐部5、Personal& training dept 人事培训部6、Front office dept 前厅部7、Housekeeping dept 客房部8、Sales dept 销售部9、Computer dept 电脑部10、Finance dept 财务部11、Engineering dept 工程部12、Security dept 保安部13、Purplish Red KTV 万紫千红KTV14、Cafe Athens 雅典西餐厅15、Sauna 桑拿16、Multi-Function Hall 多功能厅17、Global-Palace Restaurant 皇宫大酒楼18、Meeting Room 五洲会议室19、Business center 商务中心20、Happy Tea House 怡园茶艺馆21、Beauty Salon &Font Massage Center 美容足浴保健中心22、Air Villa 空中别墅23、General manager 总经理24、Vice general manager 副总经理25、Manager 部门经理26、Duty manager 值班经理第二章礼貌用语A 欢迎和问候语：1、Good morning (afternoon, evening), sir (madam)早上（下午、晚上）好，先生（夫人）。

2、How do you do? Glad to meet you .您好！很高兴见到您。

五星级酒店各部门职务英文简写解读

五星级酒店各部门职务英文简写酒店各部门英文缩写总经理办公室：GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketi ng Commu nicatio ns DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER总经理DGM---DUTY GENERALMANAGEF副总DOR---DIRECTOR OF ROOMS客务部总监AM---ASSISTANT MANAGEF大堂经理DOM---DIRECTOROF SALES&MARKETIN销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGEF前厅部经理CON---CONCIERGE礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAG餐饮部ENG---ENGINEERING工程部HR---HUMAN RESOURCE人力资源部FN---FINANCIAL DEPARTMENT才务部FC---FINANCIAL CONTROLLER S 总监行政总厨 A.T.K Admi nistrative total kitchen 收益管理经理Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING)EPARTME 客房中心酒店职位英语董事长Board Chairma n (Director)董事总经理Managing Director经济师Econo mist首席会计师Chief Accou nta nt总经理General Manager副总经理Deputy Ge neral Ma nager (Vice)驻店经理Reside nt Ma nager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to Ge neral Man ager行政秘书Executive Secretary人力资源咅B Human Resources Division人事部Personnel Department培训咅B Training Department质检部Quality Inspection Department员工关系咅 B Staffi ng Relati on ship Departme nt 人力资源开发总监Director of Human Resources 人事培训经理P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captai n Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaura nt Clea ner司机Driver更衣室管理员：Staff Lockers Rooms Keeper 翻译兼英语教师：EnglishTranslator & Teacher计戈U财务咅B Finance and Accounting Division财务部Accounting Departme nt成本部Cost-control Departme nt采购部Purchasing Departme nt审计咅 B Auditor Departme nt财务总监Financial Controller (Director of Finance)财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Man ager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Capta in营业点结帐领班F&B Cashier Captain总台结帐领班F/0 Cashier Captain 夜审计员Night Auditor 信用管理员Credit Clerk应收款管理员A/R Clerk 往来款结算员Accounting C lerk收入费用结算员Accou nting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员 In formatio n System Clerk文员Secretary食品采购员 Purchas ing Clerk - F&B物资采购员 Purchas ing Clerk - Material食品保管员 Storeroom Keep - F&B物资保管员Storeroom Keep - Material餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Senior Sales Executive销售代表Sales Executive公关代表P.R. Represe ntative公关部经理Public Relati on Man ager公关部主任Public Relati on Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅咅B Front Office Department客房部（管家部）Housekeepi ng Departme nt预订咅B Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Cen ter Senior Reservati on Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeep ing前厅部经理Front Office Man ager前厅部副经理Asst Front Office Man ager 大堂副理Assistant Man ager宾客关系经理Guest Relatio n Man ager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Un iforms Supervisor服务中心领班：Service Ce nter Captain 公卫领班：PA Captain水洗领班：Lau ndry Capta in干洗领班：Dry Clea n Captai n布草领班：Un iforms Captai n仓管员：Store man清洁工：PA Man客房服务员：Room Atte nda nt缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chi nese Restaura ntDepartme nt西餐部Western Restaura ntDepartme nt厨房部Kitche n Departme nt管事部Steward Departme nt餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaura nt Man ager 中餐厅经理Chi nese Restaura nt Man ager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ‘Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department 总管事：Chef Steward 主管：Steward Supervisor 碗工：Dishwasher管事清洁工：Clea ner宴会销售部经理：Ban quet Sales Man agerBanq uet Sales Officer宴会销售主任:中餐部经理：Chin ese Restaura nt Man ager西餐部经理：Western Restaura nt Man ager营业部经理：Sales Man ager酒水部经理：Beverage Man ager调酒师：Bartender酒吧服务员：Barman咖啡厅主Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pan try man实习生：Trainee保健部技术经理Health Technical Manager保健部主管Health supervisor康乐咅B Recreation and Entertainment Department舞台总监：Stage Performa nee Director艺术总监：Arts Director 消防员：Fireman拓展部经Market ing Man ager楼面经理：Service Ma nagerDJ 部高级工程师：DJ Senior Engineer康乐主管：Recreati on Cen ter SupervisorDJ部主管： DJ Supervisor舞台主任：Stage Performa nee Supervisor康乐领班（楼面部长）：CaptainDJ 部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymn asium Atte nda nt 桌球服务员：Billiard Atte ndant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ 员：DJ咨客：Hostess工程咅B Engineering Department工程总监Chief Engineer 工程部经理Engineering M anager值班工程师Duty Engineer 工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor 运行领班Operation C aptain强弱电领班Strong & Weak Captain 维修领班Repairing Captain 空调工Air-Conditioning Attendant锅炉工Boiler配电工Electricia n强弱电工Strong & Weak Current Worker机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper 保安咅B Security Department 保安部经理Security Manager 保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department 商场部经理Shop Manager 商场营业员Shop Assistant。

酒店各部门及职位英文翻译汇总(2)

酒店各职位英语称呼酒店各职位英语名称董事长：Director 收银主管：Cashier Officer总经理：General Manager 信贷主管： Loan Officer总经办：Executive Office 应付主管：Payable Officer总经办主任：Director of Executive Office 应收主管：Receivable Officer车队长：Chief Driver 会计主管： Accounting Officer行政干事：Executive Affairs 成本主管：Cost Control Officer医生：Doctor 仓库主管：Storeroom Officer司机：Driver 收货主管：Receiver Officer文员：Clerk 采购主管：Purchasing Officer护士：Nurse 电脑工程师：Computer Engineer查核员：Auditor财务部：Financial Division 收货员：Receiver财务部总监：Financial Controller 收银员： Cashier财务部经理：Chief Accountant 信贷员：Creditor电脑部经理：EDP Manager 应付员；Payable Clerk查核部经理： Auditing Manager 会计：Accouter会计部经理： Accounting Manager 出纳员：Teller成本部经理：Cost Controller 工资员：Payroll Control采购部经理：Purchasing Manager 成本员：Cost Control查核主管：Auditing Officer 仓管员：Storeman电脑操作员：Computer Operator 采购员：Purchaser人事培训部Human Resources & Training Division人事培训部总监:Human Resources Director 市场营销部;Sales & Marketing Division 人事部：Personnel Department 市场营销部总监：Director of Sales and Marketing 培训部：Training Department 销售部经理; Sales Manager人事部经理：Personnel Manager 销售部副经理：Asst. Sales Manager培训部经理：Training Manager 高级客户经理：Senior Clients Manager人事助理兼后勤总务: Personnel Officer 策划经理：Planning Manager培训部主任(人事干事)： Training Officer 公关部经理; Public Relations Manager人事文员：Clerk 销售主任： Sales Officer翻译兼英语教师：English Translator & Teacher 公关主任： Public Relations Officer文员：Clerk员工餐厅主管： Staff Canteen Supervisor员工餐厅领班： Staff Canteen Captain 房务总监：Rooms Division Director厨师：Cook 前厅部：Front Office Department厨师助理：Cook Assistant 管家部：Housekeeping Department员工宿舍领班： Staff Dormitory Captain 前厅部经理：Front Office Manager宿舍管理员： Staff Dormitory Keeper 接待处经理：Reception Manager更衣室管理员：Staff Lockers Rooms Keeper 大堂副理：Assistant Manager各部门、岗位名称英汉对照总机主管：Operators Supervisor 楼面经理：Service Manager礼宾部主管：Chief Concierge DJ部高级工程师：DJ Senior Engineer接待处主管：Chief Receptionist 康乐主管：Recreation Center Supervisor接待处领班： Receptionist Captain DJ部主管：DJ Supervisor预定部领班： Reservation Captain 舞台主任：Stage Performance Supervisor总机领班： Operators Captain 康乐领班(楼面部长)：Captain礼宾部领班： Concierge Captain DJ部长：DJ Captain接待员：Receptionist 舞厅服务员：Waiter/Waitress预定员：Reservationist 健身房服务员：Gymnasium Attendant行李员：Bellboy 桌球服务员：Billiard Attendant门僮：Doorman 主持：Preside管家部经理：Executive Housekeeper 演员：Actor& Actress管家总管：Asst. Executive Housekeeper 服务员：Waiter & Waitress洗衣房经理：Laundry Manager DJ员：DJ楼层高级主管：Senior Floor Supervisor 咨客：Hostess楼层主管：Floor Supervisor公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor 工程部：Engineering Department布草主管：Uniforms Supervisor 总工程师：General Engineer服务中心领班：Service Center Captain 工程部经理：Chief Engineer楼层领班：Floor Captain 高级工程师：Senior Engineer公卫领班：PA Captain 值班工程师：Duty Engineer水洗领班：Laundry Captain 主管工程师：Supervisor Engineer干洗领班：Dry Clean Captain 强电维修高级技工：Senior Electrician布草领班：Uniforms Captain 电梯高级技工：Lift Senior Technical服务中心文员： Service Center Clerk 空调高级技工：Air-conditioning Technical 仓管员：Storeman 锅炉高级技工：Senior Boilerman清洁工：P.A. Man 强电值班技工：Duty Electrician客房服务员：Room Attendant 强电维修技工：Electrician缝纫工：Seamstress 电梯技工：Lift Man熨烫工：Presser 机修技工：Machination洗涤工：Washer 木工油漆高级技工：Carpenter &painter弱电值班维修技工：Duty Electrician娱乐部：Recreation Department 保安部：Security Department娱乐总监；Recreation Director 保安部经理：Security Manager舞台总监：Stage Performance Director 高级主管：Security Senior Supervisor艺术总监：Arts Director消防员：Fireman 主管： Security Supervisor拓展部经理：Marketing Manager 消防主任： Fire Center Officer各部门、岗位名称英汉对照保安员： Security Guard 领班：Security Captain服务员：Waiter & Waitress 咨客：Hostess餐饮部：Food & Beverage Department 传菜员：Pantryman 中餐厅：Chinese Restaurant 实习生：Trainee西餐厅：Western Restaurant餐饮总监；F & B Director餐饮部经理：F & B Manager行政总厨：Executive Chef助理行政总厨：Asst. Executive chef中厨总厨：Master Chef Chinese Food中厨主厨：Sous Chef (Chinese Kitchen)西厨总厨；Master Chef .Western Food西厨主厨：Sous Chef(Western Kitchen)西饼主厨：Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager西餐部经理：Western Restaurant Manager营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress酒店部门英语名称1．Executive Officet行政办公室2．Human Resources Dept.人力资源部3．Front Office前厅部4．Housekeeping Dept.管家部5．Food & Beverage Dept.餐饮部6．Recreational Dept.康乐部7．Financial Dept.财务部8．Sales Dept.市场营销部9．Security Dept.保安部10．Engineering Dept.工程部11．Waiting list等候名单12．Average room rate平均房价13．DND=Do Not Disturb请勿打扰14．VIP=Very Important Person贵宾15．Package包价服务16．No-show订房不到17．Message留言18．Cancellation取消19．Walk-in无预订散客20．Morning call叫醒服务21．Complain投诉22．Over booking超额预订23．OOO=Out of Order维修房24．Lost and found 失物招领25．Room status 房间状态26．Check in 登记入住27．Check out 结帐离店28．Reservation预订29．Reception接待30．Operator总机话务员31．Business centre商务中心32．DDD=Domestic Direct Dial国内直拨33．IDD=International Direct Dial国际直拨34．LDD=Local Direct Dial市话35．Suite套房36．Standard room标准间37．Double room大床间38．Mini-bar小酒吧39．Laundry service洗衣服务40．Room service送餐服务41．Menu菜单42．PA=Public Area公共区域43．DJ=Disk Jockey音控员44．Tips=To Insure Prompt Service小费45．AM=Assistant Manager大堂副理总经理general manager外方总经理Expatriate General Manager副总经理deputy general manager财务总监Finance Controller销售总监Director of Sales市场总监Director of Marketing客务总监Director of Rooms Divsion行政总厨Executive Chef部门经理department manager;division manager;section manager 经理助理assistant manager主管supervisor领班captain酒店设备、用品escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall_plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting_room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器服务台常用词汇management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线。

酒店英语

Unit Three Food﹠Beverage Service 餐饮部第一节Table Booking 餐饮预定Ⅰ.New words &expressions侍者领班(服务员)放订单的小台架；讲桌，教堂中的讲经桌3. take order4 .menu n5 .rare adj.[′mi:diēm] adj./n中间的；（三角形）中线7. dress code8. specialty [spelti]9. wine listn 剩饭菜leftover adj.剩余的，吃剩的Ⅱ. Methods of CookingⅢ.Dialogs1. A Reservation for Four(W=Waiter, G=Guest)Mr. and Mrs. Smith are visiting Xi’an. They want to reserve a table for dinner. Waiter: The Oriental Restaurant. May I help youG: I’d like to reserve a table for four.W: For what time, sirG: 6:30 this evening.W: I am terribly sorry, sir. All the tables are reserved until 7:30.G: Why is thisW: Well, sir, a big group is arriving at six. Would a reservation for 7:30 be too late G: Yes, I’m afraid so.W: May I suggest our coffee shop, sir I am sure they will have tables available. G: All right. I’ll try the coffee shop, sir Could you transfer my callW: Sure. Please hold on, sir.I’ll put you right through.G: Thank you very much.W: Coffee shop, may I help youG: Yes, I want a table for four tonight at 6:30.W: Very well, sir. A table for four at 6:30. May I know your name, pleaseG: Mr. Smith.W: Thank you for calling, Mr. Smith. I have reserved a table in your name.G: Thank you very much. Good-bye.2. Ordering a MealMr. Barton has made a reservation in the restaurant and now he is in the restaurant.(W=Waitress，M=Mr. Barton)Waitress: Good evening, Sir. Have you got a reservationMr. Barton: Yes. For 7:00. The name is Barton.Waitress: (The Waitress checks the list on her lectern) could you follow me, please(The guest follows the waitress to his table)Will this table be all rightMr. Barton: This table is just by the dance floor. Could we have another oneW: Please come this way. (The guest is taken to the table in the back)Here is the menu.M: Thank you.W: May I have your orderM: Yes, I’ll have a steak and chips, please.W: How would you like your steak, rare, medium, or well-doneM: I’d like mine well-done.W: Would you like your steak with a baked potato or French friesM: French fries, please.W：Would you care for a salad, SirM: Yes, I want a Russian salad.W: And what would like to drink with your mealM: I’d like to order wine.W: Ill bring the wine list right away….3. Booking a Table at a RestaurantContents:A headwaiter is receiving a telephone call from a local customer to book a table for tonight. Staff: Good morning. Best Food Restaurant .May I help youCustomer：I'd like to reserve a table in your Sichuan Restaurant.Staff: What time is it forCustomer：We’ll come around eight o’clock tonight.Staff: I’m sorry. We have so many guests this evening.Customer：How long is the waitStaff: Nine o’clock should be OK.Customer：We are group of six.Staff: It’s OK. Your name, pleaseCustomer：My name is Peter Yang. By the way, we’d like a table with a view of the garden.Staff: No problem, Mr. Yang. Smoking or non-smokingCustomer：Non-smoking.CustomerStaff: No jeans, please.Customer：Thank you for your help.Staff: My pleasure. We’re looking forward to seeing you.Ⅳ. Procedures of restaurant service1. How to receive table bookingsWhen would you like your table, sirWhat time would you have your dinner, sir For what time, sir/madam For how many peopleHow many people are there in your party Could you please tell me the number of dinersMay I have your name /telephone number, please Your name/telephone number, pleaseAny other requirements Anything special, pleaseSo it’s Mr. White, a table for five at 6:30 this evening .Am I rightA table nears the window for Mrs. White for 3 at 12:00. Am I right2. How to usher customersLet me show you the way. Please follow me. I’ll bring you there.I’ll walk you over. This way, please. Follow me, please.Would you come this way, please Would you come with me, please3. How to take ordersMay I take your order now, sir/madam What would you like to order Any other food you’d like to order tonightHow would you like your steak cooked today May I repeat your order Please wait a few minutes for preparation.4. How to recommend food and drinksI recommend …..Our daily specialties are…. steamed crab and braised pork with brown sauce.The chef’s specialties are….What/how about trying some chicken5. How to check the bills.How would you like to pay How would you like to pay your bill, sirHow would you like to settle your bill/account In cash or by credit card or with check, sir What’s your way/method of paymentThe charge amount here is for the steak you ordered. This is the service charge.This is your bill, sir. You are welcome to come again.Ⅴ.Useful Sentences used in foreign restaurant在国外餐厅点餐必须掌握的20句英语1、请给我菜单。

酒店部门英语大全

Business centre商务中心1．Executive Officet行政办公室2．Human Resources Dept.人力资源部3．Front Office前厅部4．Housekeeping Dept.管家部5．Food & Beverage Dept.餐饮部6．Recreational Dept.康乐部7．Financial Dept.财务部8．Sales Dept.市场营销部9．Security Dept.保安部10．Engineering Dept.工程部11．Waiting list等候名单12．Average room rate平均房价13．DND=Do Not Disturb请勿打扰14．VIP=Very Important Person贵宾15．Package包价服务16．No-show订房不到17．Message留言18．Cancellation取消19．Walk-in无预订散客20．Morning call叫醒服务21．Complain投诉22．Over booking超额预订23．OOO=Out of Order维修房24．Lost and found 失物招领25．Room status 房间状态26．Check in 登记入住27．Check out 结帐离店28．Reservation预订29．Reception接待30．Operator总机话务员31．Business centre商务中心32．DDD=Domestic Direct Dial国内直拨33．IDD=International Direct Dial国际直拨34．LDD=Local Direct Dial市话35．Suite套房36．Standard room标准间37．Double room大床间38．Mini-bar小酒吧39．Laundry service洗衣服务40．Room service送餐服务41．Menu菜单42．PA=Public Area公共区域43．DJ=Disk Jockey音控员44．Tips=To Insure Prompt Service小费45．AM=Assistant Manager大堂副理总经理general manager外方总经理Expatriate General Manager副总经理deputy general manager财务总监Finance Controller销售总监Director of Sales市场总监Director of Marketing客务总监Director of Rooms Divsion行政总厨Executive Chef部门经理department manager;division manager;section manager 经理助理assistant manager主管supervisor领班captain销售代表 Sales Executive客房服务员Room Attendant会议服务员Meeting Attendant庭院清扫养护员garden Keeper公共洗手间保洁员Toilet Attendant洗涤工 Washing Worker夜间清洁工Night Sweeper日夜保洁员Mobile Cleaner服装保管员Uniform Keeper干湿洗工Washer手烫工Presser大烫工 Flat Work Ironer服务中心接线生Room Center Coordinator接待员 Reception商务中心文员Business Center Clerk商场营业员 Market Attendant迎宾门僮Bell man机场代表Air Representative文员兼仓管Secretary & Storeroom Keeper康乐部经理Recreation & Health Manager娱乐经理Recreation Manager康体经理Health Manager桑拿领班Sauna CaptainKTV领班Karaoke Captain桑拿服务员 Sauna AttendantKTV服务员Karaoke Attendant网球服务员 Tennis Attendant棋牌服务员 Chess & Cards Attendant乒乓服务员 Table Tennis Attendant台球服务员Billiards Attendant射箭服务员 Toxophily Attendant酒吧服务员 Bar Attendant美容服务员Beauty Attendant餐饮部经理 Food & Beverage Manager中餐经理 Chinese Food Manager西餐经理 Western Food Manager行政总厨Executive Chef冷菜房厨师长Cold Food Chef西点厨师长Western Food Chef加工间厨师长Primary Processing Chef宴会厅领班 Banquet Captain传菜间领班 Pass Food Captain西餐厅领班 Western Restaurant Captain咖啡厅领班 Cafe Captain餐务组领班 Stewarding Captain服务员 Waiter / Waitress咖啡厅服务员 Cafe Waiter / Waitress花店员工Flower Shop Attendant工艺品店员工 Handicrafts Shop Attendant书店员工 Book Shop Attendant吧员 Bar Attendant仓管员Warehouseman洗碗工 Dishwasher烧腊厨师 Grill Cook冷菜厨师 Cold Food Cook切配厨师Chopper炉灶厨师 Stove Cook炖台厨师 Thumb Cook点心厨师Pastry Cook切配 Chopper炉灶厨师 Stove Cook加工员 Processing总经理 General Manager驻店经理 Resident Manager财务部经理 Finance Manager采购经理 Purchasing Manager结帐经理 Cashier Manager信用审计经理 Credit Manager成本验货经理 Cost Manager仓储领班 Store Room Captain营业点结帐领班 F&B Cashier Captain总台结帐领班F/O Cashier Captain审计员（日/夜审）Day/Night Auditor信用管理员 Credit Clerk应收款管理员A/R Clerk出纳 General Cashier往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员 Receiving Clerk信息管理员Information System Clerk 食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk – Material 食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material 餐厅收款员F&B Cashier总台收款员F/O Cashier行政部主任Executive Director文员 Secretary人事培训经理P&T Manager福利劳资员Payroll Clerk员工事务长Staff Purser车队队长Driver Captain员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner司机 Driver工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber仓管员Storeroom Keeper安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk客务部经理Room Division Manager客房经理House Keeping Manager公共区域经理P / A Manager洗衣经理Laundry Manager大堂经理Assistant Manager前厅经理Front Office Manager市场拓展部经理Sales Manager客房领班House Keeping Captain园林领班Gardens CaptainG R O Guest Relation Office前台领班Front Office Captain礼宾领班Concierge Captain策划兼美工Mastermind & Art Designer。

酒店各部门职位及其英语名称

酒店各部门职位及其英语名称酒店是一个多功能的机构，拥有许多不同的部门和职位。

以下是酒店各部门及其英语名称的详细列表：1.前厅部门 (Front Office Department):o酒店总经理 (General Manager)o行政助理 (Executive Assistant)o前厅经理 (Front Office Manager)o前厅助理经理 (Assistant Front Office Manager)o前台接待员 (Front Desk Clerk)o客户服务主管 (Guest Service Supervisor)o预订员 (Reservationist)o门童 (Bellman)o行李员 (Bellhop)o电话员 (Telephone Operator)o行政楼层主管 (Executive Floor Supervisor)o行政楼层服务员 (Executive Floor Attendant)o客户关系主管 (Guest Relations Supervisor)o客户关系员 (Guest Relations Officer)2.餐饮部门 (Food and Beverage Department):o餐饮总经理 (Food and Beverage Manager)o餐厅经理 (Restaurant Manager)o厨师长 (Executive Chef)o厨师 (Chef)o厨房助理 (Kitchen Assistant)o餐饮服务员 (Waiter/Waitress)o酒吧经理 (Bar Manager)o酒保 (Bartender)o咖啡师 (Barista)o自助餐厅主管 (Buffet Supervisor)o自助餐厅服务员 (Buffet Attendant)o宴会经理 (Banquet Manager)o宴会服务员 (Banquet Server)3.客房部门 (Housekeeping Department):o客房部经理 (Housekeeping Manager)o客房服务员 (Room Attendant)o楼层服务员 (Floor Attendant)o洗衣房经理 (Laundry Manager)o洗衣房服务员 (Laundry Attendant)o花艺师 (Florist)o公共区域主管 (Public Area Supervisor)o公共区域清洁员 (Public Area Cleaner)o酒店保安 (Security Officer)o园丁 (Gardener)4.销售和市场部门 (Sales and Marketing Department):o销售总监 (Director of Sales)o销售经理 (Sales Manager)o销售主管 (Sales Supervisor)o销售代表 (Sales Representative)o市场总监 (Director of Marketing)o市场经理 (Marketing Manager)o市场助理 (Marketing Assistant)o市场分析师 (Market Analyst)o客户关系经理 (Customer Relationship Manager)5.财务部门 (Finance Department):o财务总监 (Director of Finance)o财务经理 (Finance Manager)o会计师 (Accountant)o出纳员 (Cashier)o成本控制员 (Cost Controller)o预算分析员 (Budget Analyst)o财务分析员 (Financial Analyst)o财务助理 (Finance Assistant)o采购主管 (Purchasing Supervisor)o采购员 (Purchasing Officer)6.人力资源部门 (Human Resources Department):o人力资源总监 (Director of Human Resources)o人力资源经理 (Human Resources Manager)o人力资源主管 (Human Resources Supervisor)o人力资源助理 (Human Resources Assistant)o培训经理 (Training Manager)o培训主管 (Training Supervisor)o招聘主管 (Recruitment Supervisor)o员工关系主管 (Employee Relations Supervisor)o员工关系助理 (Employee Relations Assistant)o薪酬福利经理 (Compensation and Benefits Manager)o薪酬福利主管 (Compensation and Benefits Supervisor) 以上仅是酒店各部门及其职位的一些例子，不同的酒店可能会有不同的职位名称和部门设置。

宁波远洲大酒店英语手册

宁波远洲大酒店英语手册S&N Hotel NingboHotel English目录第一部分公共英语一、酒店各部门英文名称1.餐饮部Food & Beverage Department2.客房部Housekeeping Department3.康乐部Recreation Department4.工程部Engineering Department5.保安部Security Department6.财务部Finance Department7.前厅部Front Office Department8.营销部Sales & Marketing Department9.人力资源部Human Resources Department10.行政办公室Executive Office二、称谓用语1、直接称谓：（1）知道客人的姓氏时使用：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX,（2）不知道客人的姓氏时使用：Sir, Madam, Gentlemen, Lady, young gentleman.2、间接称谓：the lady with you, the gentleman with you, that lady, that gentleman.问好：1、Good morning, sir/madam. 早上好！先生/夫人。

2、Good afternoon, sir/madam. 下午好！先生/夫人。

3、Good evening, sir/madam. 晚上好！先生/夫人。

4、A: How are you today, sir? B:Fine，Thank you. And you?先生，今天一切都好吗？很好，谢谢。

你呢？欢迎：1、Welcome to the Foreign Businessmen Club/Hotel. 欢迎光临外商活动中心。

2、Welcome to our Hotel. 欢迎光临我们酒店。

酒店各部门英文缩写范文

酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen收益管理经理 Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部 Staffing Relationship Department人力资源开发总监Director of Human Resources人事培训经理P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任 Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captain Chief Driver员工宿舍管理员 Dormitory Keeper员工餐厅勤杂工 Staff Restaurant Cleaner司机Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部 Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班 Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员 Night Auditor信用管理员Credit Clerk应收款管理员 A/R Clerk往来款结算员Accounting Clerk收入费用结算员 Accounting Clerk成本核算员 Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material食品保管员Storeroom Keep - F&B物资保管员 Storeroom Keep - Material餐厅收款员 F&B Cashier总台收款员 F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing 销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Senior Sales Executive销售代表Sales Executive公关代表P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager大堂副理Assistant Manager宾客关系经理 Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部 Chinese Restaurant Department西餐部 Western Restaurant Department厨房部 Kitchen Department管事部 Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager保健部主管Health supervisor康乐部Recreation and Entertainment Department 舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center SupervisorDJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant 锅炉工 Boiler配电工 Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager 保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department 商场部经理Shop Manager商场营业员Shop Assistant。

酒店部门英语名称

酒店部门英语名称1． Executive Officet行政办公室2． Human Resources Dept.人力资源部3． Front Office前厅部4． Housekeeping Dept.管家部5． Food & Beverage Dept.餐饮部6． Recreational Dept.康乐部7． Financial Dept.财务部8． Sales Dept.市场营销部9． Security Dept.保安部10． Engineering Dept.工程部11． Waiting list等候名单12． Average room rate平均房价13． DND=Do Not Disturb请勿打扰14． VIP=Very Important Person贵宾15． Package包价服务16． No-show订房不到17． Message留言18． Cancellation取消19． Walk-in无预订散客20． Morning call叫醒服务21． Complain投诉22． Over booking超额预订23． OOO=Out of Order维修房24． Lost and found 失物招领25． Room status 房间状态26． Check in 登记入住27． Check out 结帐离店28． Reservation预订29． Reception接待30． Operator总机话务员31． Business centre商务中心32． DDD=Domestic Direct Dial国内直拨33． IDD=International Direct Dial国际直拨34． LDD=Local Direct Dial市话35． Suite套房36． Standard room标准间37． Double room大床间38． Mini-bar小酒吧39． Laundry service洗衣服务40． Room service送餐服务41． Menu菜单42． PA=Public Area公共区域43． DJ=Disk Jockey音控员44． Tips=To Insure Prompt Service小费45． AM=Assistant Manager大堂副理总经理 general manager外方总经理 Expatriate General Manager副总经理 deputy general manager财务总监 Finance Controller销售总监 Director of Sales市场总监 Director of Marketing客务总监 Director of Rooms Divsion行政总厨 Executive Chef部门经理 department manager;division manager;section manager 经理助理 assistant manager主管 supervisor领班 captain酒店设备、用品escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall_plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting_room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器■ 服务台常用词汇management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表■ 电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话can't put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线。

酒店餐饮部英语简介

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酒店餐饮部英语简介 beveragedepartment ding tingting(no.3) hotel manage class1,grade2 introductory manypeople like fornt office likefood beveragedepartment best.i talkabout food beveragedepartment. myenglish teacher danny,he give us showour mind helpus beveragedepartment beveragedepartment veryimportant department mostimportant economic powerhouses hotelbusiness activities. catering activities travelactivities occupies importantposition.for beveragedepartment,the hotel service;completes cateringmanagement services,willhelp hotelincrease myppt mypapers. everypart,i illustrate some daily dialogue mattersneed attention. next,it'smy contents beveragedepartment 3.tablereservation 4.receivingdiners 5.takingorders 6.chinesefood restaurant 7.westernfood restaurant coffeeshop hotelservice,editor:jiangwenhong,pressed highereducation press jiudianyingyu,editor:fujianxin,guodingqing,press ed hunandaxuepress /a/101/4721.shtmlend thank you! doris1225 分享于 2011-10-16 00:36:0 暂无简介文档格式: .ppt 文档页数: 7页文档大小: 338.5k 文档热度: 文档分

酒店英语3(餐饮部)

Unit Three Food﹠Beverage Service 餐饮部第一节Table Booking 餐饮预定Ⅰ.New words &expressions侍者领班(服务员)放订单的小台架；讲桌，教堂中的讲经桌3. take order4 .menu n5 .rare adj.[′mi:diēm] adj./n中间的；（三角形）中线7. dress code8. specialty [́speʃəlti]9. wine listn 剩饭菜 leftover adj.剩余的，吃剩的Ⅱ. Methods of CookingⅢ.Dialogs1. A Reservation for Four(W=Waiter, G=Guest)Mr. and Mrs. Smith are visiting Xi’an. They want to reserve a table for dinner. Waiter: The Oriental Restaurant. May I help youG: I’d like to reserve a table for four.W: For what time, sirG: 6:30 this evening.W: I am terribly sorry, sir. All the tables are reserved until 7:30.G: Why is thisW: Well, sir, a big group is arriving at six. Would a reservation for 7:30 be too lateG: Yes, I’m afraid so.W: May I suggest our coffee shop, sir I am sure they will have tables available. G: All right. I’ll try the coffee shop, sir Could you transfer my callW: Sure. Please hold on, sir.I’ll put you right through.G: Thank you very much.W: Coffee shop, may I help youG: Yes, I want a table for four tonight at 6:30.W: Very well, sir. A table for four at 6:30. May I know your name, pleaseG: Mr. Smith.W: Thank you for calling, Mr. Smith. I have reserved a table in your name.G: Thank you very much. Good-bye.2. Ordering a MealMr. Barton has made a reservation in the restaurant and now he is in the restaurant. (W=Waitress，M=Mr. Barton)Waitress: Good evening, Sir. Have you got a reservationMr. Barton: Yes. For 7:00. The name is Barton.Waitress: (The Waitress checks the list on her lectern) could you follow me, please (The guest follows the waitress to his table)Will this table be all rightMr. Barton: This table is just by the dance floor. Could we have another one W: Please come this way. (The guest is taken to the table in the back)Here is the menu.M: Thank you.W: May I have your orderM: Yes, I’ll have a steak and chips, please.W: How would you like your steak, rare, medium, or well-doneM: I’d like mine well-done.W: Would you like your steak with a baked potato or French friesM: French fries, please.W：Would you care for a salad, SirM: Yes, I want a Russian salad.W: And what would like to drink with your mealM: I’d like to order wine.W: Ill bring the wine list right away….3. Booking a Table at a Restaurant Contents:A headwaiter is receiving a telephone call from a local customer to book a table for tonight.Staff: Good morning. Best Food Restaurant .May I help youCustomer：I'd like to reserve a table in your Sichuan Restaurant.Staff: What time is it forCustomer：We’ll come around eight o’clock tonight.Staff: I’m sorry. We have so many guests this evening.Customer：How long is the waitStaff: Nine o’clock should be OK.Customer：We are group of six.Staff: It’s OK. Your name, pleaseCustomer：My name is Peter Yang. By the way, we’d like a table with a view of the garden.Staff: No problem, Mr. Yang. Smoking or non-smokingCustomer：Non-smoking.Staff: Very good.CustomerStaff: No jeans, please.Customer：Thank you for your help.Staff: My pleasure. We’re looking forward to seeing you.Ⅳ. Procedures of restaurant service1. How to receive table bookingsWhen would you like your table, sirWhat time would you have your dinner, sir For what time, sir/madam For how many people How many people are there in your party Could you please tell me the number of diners May I have your name /telephone number, please Your name/telephone number, please Any other requirements Anything special, pleaseSo it’s Mr. White, a table for five at 6:30 this evening .Am I rightA table nears the window for Mrs. White for 3 at 12:00. Am I right2. How to usher customersLet me show you the way. Please follow me. I’ll bring you there.I’ll walk you over. This way, please. Follow me, please.Would you come this way, please Would you come with me, please3. How to take ordersMay I take your order now, sir/madam What would you like to order Any other food you’d like to order tonightHow would you like your steak cooked today May I repeat your order Please wait a few minutes for preparation.4. How to recommend food and drinksI recommend …..Our daily specialties are…. steamed crab and braised pork with brown sauce.The chef’s specialties are….What/how about trying some chicken5. How to check the bills.How would you like to pay How would you like to pay your bill, sirHow would you like to settle your bill/account In cash or by credit card or with check, sir What’s your way/method of paymentThe charge amount here is for the steak you ordered. This is the service charge.This is your bill, sir. You are welcome to come again.Ⅴ.Useful Sentences used in foreign restaurant在国外餐厅点餐必须掌握的20句英语1、请给我菜单。