涉外秘书 unit 2
涉外秘书英语综合2
Informal close:
Personalized close:
Sincerely, Sincerely yours (诚挚地)
Love, Best wishes, Best Regards (最好的祝福；诚挚的问候)
6. Signature
Example Jacky Smith (by hand writing) Jacky Smith Office Manager
1. Use the active voice. 2. Be direct, clear and positive. 3. Take a stand. 4. Avoid hedge phrases ( 过完抹角) and weasel words ( 模棱 两可) – (e.g., might, may, perhaps) 5. Don’t qualify or apologize.
Sample
Rainbow Gum Company 11 F, 1 Pudong Ave. , Pudong New Area,Shanghai; Tel.: 86 -21 – 5861 - 0088, 20th November, 2016
Jonathan Smith Sales Manager Benton Bolt Company 344 Dakota Street, Bilville, South Dakota, 60375, USA Dear Jonathan:
国内多用日期 写法：日/月/年
2. Recipient’s address
Example • Name of the person addressed • Title of the person addressed • Name of the organization • Street number and name • City, state and postal code • Country of destination
秘书英语 Unit 2
日常公务礼仪
名片使用礼仪
初次见面时，一般都要赠送一张名片。
交换名片时，要双手拿住名片两角，以文 字正向对对方。
双手接名片，看几秒种，并把对方的名片 放在桌上，不能在名片上压东西。 用餐时不要出示名片，应等到用餐结束。
日常公务礼仪
拜访礼仪
（1）预约好时间、地点 （2）做好有关的准备工作 （3）准时赴约 （4）及时告辞 （5）不要议论对方
professionalism [不可数名词] the expertness characteristic地位
How to get along with your boss
1 Show respect. Your boss is responsible for your work and the work of your colleagues. That can be a significant burden. Try to understand the business from your boss's perspective. 尊重上司， 站在他的角度去理解问题。 2 Don't be afraid of your boss. Some supervisors can be intimidating, but remember, your boss needs you. Your performance is often key to the success of your boss. 不要惧怕你的领导。即使他 很强势，他还是希望你为他分忧。
Respect the cultural differences
American staff prefer communicating by E-mail while the Chinese staff like face-to –face communication; seniors pay more attention than junior ones to the relationship between the communicators rather than the recognition of the problem itself; male staff want to control the situation of the communication more than female staff.
涉外秘书英语听说unit 2 May I Speak to…
• Receptionist: OK, I'll tell you what I can do. I'll 6)_I'_ll_m__a_rk__th__is__a_n_d_h_a_v_e__a_s_u_p__e_rv_i_s_o_r_t_a_k_e_a__lo_o_k__a_t _th__e_a_c_c_o. unt.
B. the hotel and the reception
• C. the restaurant and the trip
D. the restaurant and the
driver
• 5. The venue for the reception is at ___D_____.
• A. Plaza Hotel B. airport C. railway station D. Caesar’s Restaurant
• Caller: Thank you. When can I expect an answer? • Receptionist: • 7）_W_e__s_h_o_u_l_d_h_a_v_e__a_n_a_n_s_w__e_r_f_o_r_y_o_u__b_y_t_h_e_e_n__d_o_f_t_h_e_w__e_e_k_. • I'll give you an inquiry number. • Caller: OK, let me get a pen .... OK, I'm ready. • Receptionist: It's 3471. • Caller: That's 3471. • Receptionist: Yes, that's correct. www.•themegCallaerly.lceomr: Thank you for your help.
《涉外秘书英语》教学设计
4. To know some tips and tricks for the secretary or office professional.
教学重点与难点
Teaching emphasis:To study Text 1 and understand the main idea of the text;
IIIBlackboard Design
To present some important words.
IVTeaching Reflection
1. This class is more text-related. Students need to pay more attention to the main ideasand information. So, after previewing, students can understand what the text is about.
Major ideas in Text 2.
II．Teaching Steps
1. Lead-in Activities (45mins)
Step 1. Warming up (5mins)
Teacher helpsstudents review previous class first and then, show the following questions on the screen and ask one student to read the case on page 16.
2 .Reading Activities (45mins)
涉外文秘复习
第二章： 接待工作
▪ 基本要求：通过对本章的学习，了解着装的基本知识， 知道在工作中怎样穿着得体，能够按照秘书的职业要求 接打电话和作电话记录；掌握迎送来访者和招待来访者 的基本礼仪和程序；掌握如何制定接待计划、安排应送 来访团体、安排来访者食宿、交通、行程和参观娱乐活 动；了解涉外礼仪的基本知识和原则，能为涉外接待活 动制定计划以及有序地实施计划，包括礼宾次序、安排 迎送仪式以及安排会见会谈；掌握如何安排涉外宴请和 为来宾挑选礼物。
▪ 要求秘书对公司的组织结构、人员状况非 常了解，熟悉公司各部门的业务范围及主 要负责人姓名，这样才能及时准确地处理 好接待工作中遇到的各种问题。
预约接待的具体做法
主动迎接和问候
了解情况
发放宾客卡
送客
正确引导
情景题：
▪ 一位没有预约的来访者，要求见公司经 理，可经理正在开会，面对这种情况， 你认为秘书应怎样接待这位来访者?
入、服饰、家庭地址”。 ▪ （5）女士优先。要求男士在任何场合，从各
个方面照顾、帮助妇女。 ▪ （6）不卑不亢。要保持人格平等。
涉外活动中，礼宾的次序安排
▪ (1)按身份与职务的高低排列。一般的官方活动，经常 是按身份与职务的高低安排礼宾次序的。
▪ (2)按字母顺序排列。多边活动中礼宾次序有时按参加 国国名顺序排列。一般以英文字母排列居多，少数情 况也有按其他语种的字母顺序排列。
接待工作问题：
课程目的：通过对该门课程 的学习，学生应熟练掌握秘 书办公、办会、办文等工作。
教学要求：培养健康良好的工作习惯和心态；提 高社交与沟通、协调能力；强化秘书事务工作综 合处理能力（办事、办公、活动策划等）。
第一章： 秘书职业道德
▪ 掌握秘书的知识和能力要求； ▪ 掌握秘书的职业道德基本内容； ▪ 了解秘书的心理与性格基本特征。
2008年11月 涉外秘书(三级)英语试卷(2)+附答案
2008年11月涉外秘书（三级）英语试卷（2）(A. Listening TestⅠ. Directions:You are going to hear an announcement. Then you need to complete the multiple-choice questions based on what you hear, only one correct answer for each question. (10 marks)1. When the statement was made, the plane ______.(A) was in the course of landing(B) had already landed(C) had just taken off(D) was in the middle of its flight2. The passengers can get to the centre of the city by all the transports except .(A) a taxi(B) by bus(C) by coach service(D) by tube3. How much money can an adult save if she/he takes the coach service instead of taxi to the city? .(A) 12 Australian dollars(B) 6 Australian dollars(C) 3 Australian dollars(D) 4 dollars and 50 cents4. The announcement is mainly about .(A) the terminal building at the airport(B) the transportation in the centre of Sydney(C) the departure taxi(D) the service the airport can provide for the passengers5. In the announcement, all the serving facilities are mentioned except .(A) transportation(B) banking facilities(C) booking facilities(D) postal facilitiesⅡ. Directions: You are going to hear a dialogue between a buyer and salesperson, it will be played twice continuously and please complete the following sentences. You need to fill in more than just one word to make it full and meaningfulsentence according to the text.(10 marks)1. According to the salesman, they raised the price because has been skyrocketing2. The salesman was surprised when the buyer the prices.3. From the conversation we can infer that the potential buyer would probably place a big order if the seller offer of at least 10 percent.4. According to the conversation, in the chemical fertilizer market, the demandthe supply.5. The buyer suggested that the salesman cable for advice .B. Written TestⅠ.Vocabulary and StructuresSection A Directions: (2 mark for each blank, 10 marks altogether)Directions: From the words and phrases given below, choose the correct ones to fill in the blanks in their proper forms.to make enquiries, in the name of, to go into, be of any assistance, to put forward to, in advance, no doubt1. We’ll meet next Thursday ___ ___ this matter in detail.2. Owing to the lack of agreement on this last subject a decision on promotion methods would __ ___ the next meeting.3. Thank you. I’ll ask Mr. Heine __ ___ as soon as I can get hold of him.4. I’m afraid Mr. White isn’t available at the moment. Can I ___ ___?5. It’s for a single room and bath ____ __ Mr. Mark on the 10th of this month.Section B. Directions: Choose the best answer to complete the sentence. (10 marks)1. All the professors and associated professors are ______ to meet in the college room on Sunday.(A) required (B) responded (C) requested (D) demanded2. We should ______ our agents of any price increases.(A) notify (B) tell (C) notice (D) warn1. Do you think it would be better to send out sale _____ directly to prospective buyers?(A) book (B) literature (C) manual (D) price2. I’m afraid the envelopes must be delivered at once, _____ the conference brochures won’t be mailed.(A) unless (B) in case (C) otherwise (D) yet3. If I find that they allow a reasonable profit, you will shortly receive a ______ order.(A) considerate (B) considering (C) considered (D) considerable6. He doesn’t understand __________ so early in the morning.(A) why to start (B) why start(C) why to starting (D) why they should be start7.Lily’s father scolded her and made her promise __________ again.(A) never to do that (B) never to do what(C) never doing that (D) never doing what8. You have failed several times. Why not ________ some other way?(A) try doing it (B) to try to do it(C) that you try it (D) having tried9. He quickly stepped on the brakes, and his car came to a stop just in time ______an accident.(A) to avoid (B) to be avoiding(C) to have avoided (D) to have been avoided10. Could you find someone _________?(A) for me to play tennis with (B) play tennis with(C) for me to play tennis (D) playing tennis withⅡ. Reading ComprehensionSection A Directions: Read the following passage and answer the questions followed. (2 points each question, 10 marks altogether)Most companies expect IT (Information Technology) managers to head an IT staff of computer technicians. But IT managers can also specialize in other areas. Some managers may also be responsible for keeping their company’s Internet safety. They protect both their company and their online customers from thieves.Other managers focus more on the business rather than the technical part of computing. They become project managers, helping companies reach as many online customers as possible.Some companies also look for IT managers who can act as trainers. These trainers help a company’s computer technicians keep up-to-date on computer skills.Most companies require their IT managers to have both a bachelor’s degree and some experience in the computer field. Often, companies hire IT managers out of their existing staff of computer technicians.Since IT managers are extremely important to companies’ success, it’s no surprise that they receive such high salaries – around US $56,000 a year to start with. And, in such a fast-changing field,managers’ salaries usually increase after only a couple of years.The world will be watching to see just how quickly e-commerce replaces the old ways of doing business. And as computers change the way the world does business, IT managers will be in the middle of it all. Few companies can survive without them.1. Besides being the leader of computer technicians, IT managers are also expected to be ________.(A) experienced product designers(B) skilled online technicians(C) doctorate holders(D) online safety specialists2. The word “reach” (Line 2, Para. 2) probably means ________.(A) get in touch with(B) get to(C) arrive at(D) meet the needs of3. According to the passage, companies often look for IT managers from ________.(A) non-computer technicians(B) their own professionals(C) other companies(D) another country4. Employers pay high salaries to IT managers because ______.(A) they work hard(B) they are excellent leaders(C) they help improve the companies’ products(D) they are key factors to their success5. The author of this passage intends to tell us ________.(A) the important role IT managers play(B) the advantages IT managers should have(C) the qualifications IT managers possess(D) the high salaries IT managers earnSection B Directions: Read the following sentences and make a True or False judgment based on what you learn from the subject. Put√(true, or right) or X (false, or wrong) for each question. (10 marks)1. [ ] During negotiations, one should treat an opponent with respect and consideration at all times.2. [ ] Prior to engaging in negotiation it is wise to consider one’s own “bottom-line”.3. [ ] One key to effective conflict-resolution is to deal with personalities rather than issues.4. [ ] It may be possible to detect that a counterpart is lying by observing body language.5. [ ] Petty cash is a large amount of money kept in an office.Ⅲ. English-Chinese TranslationDirections: Translate the following into Chinese: (20 marks)1. Mr. Graber believed, therefore, that it might be advisable to consider setting up some research into these inspection methods.Several important sales campaigns were about to be launched, and, in addition, it was hoped that a number of trade delegations visiting Switzerland in the near future would place large orders for office equipment with Schweibeur and its associates. So there was a need to reduce poor quality as soon as possible. (7marks)2. Mr. Graber referred to a trip round the world that he would be making within the next twelve months. He would be visiting manySchweibeur associates and subsidiary companies and look forward to seeing all those present once again, in their own countries.(3 marks)3.In the discussion that followed, Mr. Aguirre said that he had also had reports about poor quality in some items. He thought t hatresearch into this problem could be very beneficial, and considered that it would probably show that a majority of supervisors were not flexible enough in their methods. Mr. Fox agreed that there was a case for looking into the whole problem in detail, and confirmed that many inspection staff might be rather conservative in their methods. Perhaps because they tended to be olderemployees. Miss Lachenal agreed that this opinion was probably correct, and suggested some aspects of the problem that might be examined by the research team. Some detailed discussion of these followed. (10 marks)Ⅳ. Writing: Please write a memo to all staff, informing them of a staff improvement meeting on next Thursday, July 13, at 1:30 p. m. in the Conference Room. The following information should be included. (20 marks)Date: 3rd July, 2006To: All staffFrom: Terry TheacherSubject: Lecture on New TechnologyContent:① a lecture on the latest technology and how we can expect it to affect our work given by Dr. Rhodes② attendance will be counted toward staff development points required for the end of year uation③ to sign up before Wednesday if you plan to come.2008年11月涉外秘书（三级）英语试卷--参考答案A. Listening TestⅠ.You are going to hear an announcement. Then you need to complete the multiple-choice questions based on what you hear, only one correct answer for each question. (10 marks)1.A2.D3.B4.D5.DⅡ. You are going to hear a dialogue between a buyer and salesperson, it will be played twice continuously and please complete the following sentences. You need to fill in more than just one word to make it full and meaningful sentence according to the text.(10 marks)1. the cost of production2. complained about3. a reduction4. exceeds5. his home officeB. Written TestⅠ.Vocabulary and StructuresSection A: (2 mark for each blank, 10 marks altogether)Directions: From the words and phrases given below, choose the correct ones to fill in the blanks in their proper forms.Key: 1. go into 2. be put forward 3. to make enquiries4. be of any assistance5. in the name ofSection B: Choose the best answer to complete the sentence. (10 marks)1.C2.A3.B4.C5.D6.A7.A8.A9.A 10.AⅡ. Reading ComprehensionA: Read the following passage and answer the questions followed. (2 points each question, 10 marks altogether)1.D2.A3.B4.D5.AB: Read the following sentences and make a True or False judgment based on what you learn from the subject. Put √(true, or right) or X (false, or wrong) for each question. (10 marks)1.√2. √3.X4. √5.XⅢ. English-Chinese TranslationDirections: Translate the following into English: (20 marks) Date: 3rd July, 2006To: All staffFrom: Terry TheacherSubject: Lecture on New TechnologyThis month’s staff improvement meeting will be held next Thursday, July 13, at 1:30 p. m. in the Conference Room. Dr. Rhodes will give a lecture on the latest technology and how we can expect it to affect our work.The meeting will count toward your staff development points required for your end of year uation.Please sign up with me before Wednesday if you plan to come to the meeting.1．因此，格雷贝尔先生认为我们应该对检测手段进行研究（1），几种重要的销售方案将被采用（1），而且希望不久来瑞士访问的代表团（1）能与Schweibur 公司及它的合作伙伴（1）签订大批订单购买办公设备（1）。
涉外秘书
1. 最初的秘书是指书而不是指人，一般是指宫禁中迷藏之书。
以后，才逐渐由物演变成人，成为古代朝廷中的一种官职，既负责掌管典籍或起草机要文书的官员。
（东汉的秘书监）2. 现代秘书按其服务对象的不同可以分为公务秘书和私人秘书两类。
第二章涉外秘书工作的指导思想和工作原则1.一、涉外秘书工作的指导思想，概括起来讲，就是要围绕认真贯彻党和国家的对外方针、政策、努力做好‘三个服务’。
二、‘三个服务’是指：一是为上级涉外领导机关和领导同志的工作服务，发挥涉外秘书工作人员的上情下达、下情上报的作用。
二是为本级领导服务，发挥参谋、助手和耳目的作用。
三是为基层涉外单位的工作服务，发挥综合、协调和后勤保障作用。
2. 涉外秘书在工作中要实现‘四个转变’：一、要从偏重于简单的办文办事变为即办文办事有出谋献策。
二、要从简单的收发信息转变为即收发信息由综合处理信息。
三、要从单凭的老经验办事转变为实行科学化管理。
四、要从被动服务转变为力争主动服务。
这‘四个转变’是1985年1月全国秘书长、办公厅主任会议上提出来的在新形势下办公室部门工作的指导方针。
3. 涉外秘书的工作职能：一是为涉外领导工作当参谋，二是为涉外领导工作办事务。
4. 涉外秘书工作的具体任务，会议组织包括会议审批、会议通知、会议材料准备、会场服务、会议纪要整理、会议文件立卷等。
印信凭证管理：涉外秘书人员必须深刻了解印信凭证的作用和意义，懂得印章凭证的制作、使用和半管。
5、涉外秘书工作的作用：一、枢纽作用二、参谋作用三、信息传递作用四、协调作用五、门面作用。
6、涉外秘书工作的特点：一、政治性二、从属性三、服务性四、被动性。
7、涉外秘书工作的基本原则：准确、迅速、保密、落实。
1953年周恩来提出的第三章涉外秘书工作人员的素养1、涉外秘书人员的职业道德素养：一、要有自我现身精神二、要忠于职守三、要讲究工作效率四、要谦虚谨慎五、要严守秘密。
2、涉外秘书的专业知识：一是涉外专业知识。
第二讲 涉外秘书学相关知识
（五）涉外秘书的年龄趋向
大多数处于20－30岁。25岁为最多。原 因： 第一，涉外秘书工作是一种智力型工作， 需要任职者具有高层次的知识和高技能， 要求思维敏锐、善于接受新事物。 第二，涉外秘书工作又是事务性的工作， 繁忙而又紧张，要求有充沛的精力、足够 的体力。
第三，涉外秘书具有窗口作用。 第四，我国提倡领导干部年轻化，配备的 秘书当然更要年轻化。 第五，涉外秘书工作是一项综合性的工作， 聘用年轻人，可在单位任职的时间相对长 些，有利于保持相对稳定。
（六）涉外秘书的隶属关系
⒈外商独资企业秘书的隶属关系 其秘书的隶属关系采用国外的模式，即秘书直接 为顶头上司服务。采用“一对一”的配备方法。 ⒉国内涉外单位秘书的隶属关系国内企事业单位 秘书大体相同，他们都被编制于办公室内。 这些秘书受办公室主任管辖，他们为整个领导服 务。 ⒊合资企业秘书的隶属关系 合资企业秘书在外商投资比重越大的企业中，其 隶属关系也越倾向于国外模式，反之，则越接近 于国内模式。
（八）涉外秘书的知识结构
1.基础知识。 2.秘书学知识。秘书学概论、实务、公文、 礼仪、公共关系等。 3.行业知识。对外经济贸易知识、涉外法 规、财会知识。 4.中外文化的差异。
（九）涉外秘书的技能要求
1.熟练地掌握外语。 2.娴熟地操作办公自动化设备。 3.快捷的速记。 4.掌握写作技能和书法艺术。 5.涉外秘书应该是通才。
⒈涉外秘书的女性化 ①国内秘书男性化传统的成因 A封建残余意识作崇 B我国制度的影响 C世俗偏见的束缚
②涉外秘书女性化 的外因 A改革开放，对女 性的偏见大大淡化。 B没有作为干部后 备力量的观念。
文秘专业英语(第二版)Unit 2 Knowing Your Office Work
2
Unit 2 Knowing Your Office Work
Study Objectives
1 . 学习用英语与初次见面的办公室同事问候并了解办公室工作环境 2. 学习用英语描述和领会涉外秘书办公室日常工作 3. 了解办公室的基本礼仪 4. 掌握商务信函及信封的写作格式与规范
a. Listen to the following passage carefully and fill in the blanks according to what you hear.
document drawer expanding file mobile hard disk drive stamp name card holder office pin paper cutter paper fastener
公文 抽屉 文件袋 移动硬盘 印章 名片夹 办公用大头针 切纸刀 工字针
The following short expressions are likely to be used while approaching workplace, please keep them in your mind.
adhesive notes ashtray blotter cabinet cellophane tape clasp envelope clip correction tap diary book
The following short expressions are likely to be used while approaching workplace, please keep them in your mind.
Study carefully the following pictures and talk about with your partners whether they are proper behaviors at office. Give your reasons please.
涉外文秘英语 教案 阮蓓怡 se-9
Study Tasks for the Eighth Week
Section Two, Unit Fourteen About the Mid-term Examination
2
Section Two, Unit Fourteen
8
Speaking in Public: An Example
The Company Anniversary Party
a private discussion a conversation over lunch a gossip in the lift a chance meeting in the corridor an informal gathering of staff instructing subordinates dealing with clients formal meetings interviews conferences/seminars
6
Speaking in Public
Although you may never aspire to address audiences as a professional speaker, the chances are that you will be required to give a talk, explain a procedure or propose some plan in the course of your career. When faced with such a task, you should aim to communicate with your audience and not feel intimidated by them. Every good speaker suffers from nerves or butterflies. A certain amount of tension is not a bad thing. It means the speaker cares about getting through to the audience and about putting on a good performance. Common faults include not identifying the main ideas to be put across. This results in your talk being vague and ineffective, sliding from one point to another without clear indication, or repeating points already made. If a speaker is not thoroughly prepared and is disorganized, the audience will feel their time has been wasted.
《涉外文秘》第二讲,礼仪共16页
4 礼仪讲方式
1 职场中你会握手吗？ 2 职场中你会鼓掌吗？ 3 职场中你会拥抱吗？ 4 职场中你会赞美吗？
5 职场所需
1、用餐
2、坐车
你的礼仪价值百万
祝大家职场顺利！
1、最灵繁的人也看不见自己的背脊。——非洲 2、最困难的事情就是认识自己。——希腊 3、有勇气承担命运这才是英雄好汉。——黑塞 4、与肝胆人共事，无字句处读书。——周恩来 5、阅读使人充实，会谈使人敏捷，写作使人精确。——培根
40、人类法律，事物有规律，这是不 容忽视 的。— —爱献 生
《涉外秘书》
第二讲：秘书礼仪 指导教师：Tina
俗话说：
有礼走遍天下 无礼寸步难行
你如何看待礼仪？ 加分 OR 枷锁
什么是礼仪？
1 礼仪是一种日常生活的行为 2 礼仪是一种待人处事的态度 3 礼仪是一种素质涵养的体现
有人说：Biblioteka 礼仪和EQ一样，决定着你 的人际关系。
《涉外文秘》第二讲,礼仪
36、如果我们国家的法律中只有某种 神灵， 而不是 殚精竭 虑将神 灵揉进 宪法， 总体上 来说， 法律就 会更好 。—— 马克·吐 温 37、纲纪废弃之日，便是暴政兴起之 时。— —威·皮 物特
38、若是没有公众舆论的支持，法律 是丝毫 没有力 量的。 ——菲 力普斯 39、一个判例造出另一个判例，它们 迅速累 聚，进 而变成 法律。 ——朱 尼厄斯
拿破仑.希尔
“世界上最廉价，而且能够得到最大收益的物质 就是礼仪。”
1 心态
秘书礼仪从心开始
心态
自信大方 积极平等 海纳百川 互利双赢 甘于奉献 懂得感恩
仪容，仪表
案例：入职第一天
3 礼仪训练
（1）职场中，你会站吗？ （2）职场中，你会坐吗？ （3）职场中，你会走吗？ （4）职场中，你会蹲吗？
《涉外秘书英语》课程考核大纲
《涉外秘书英语》课程考核大纲【考核目的】对学生的学习状况进行描述，帮助学生认识自己的学习状况；对教学状况作出检查，为教学提供反馈信息，判断教学目的的达成度。
【考核范围】考核的内容范围以课堂所学内容为主,包括：办公室日常工作接待、会务、旅游、商务、文件整理等技能；能够掌握涉外文秘常用文体的写作。
【考核方法】本课程考核包括学习过程考核与期末考核两部分。
学习过程考核成绩占总成绩的40%，包括出勤情况（10%）、课堂参与度及课堂问题回答情况（15%）、课后作业及学习笔记（15%）。
期末考核重点考核课程的学习内容，占总成绩的60%。
【期末考试形式】笔试、开卷。
【期末考试对试题的要求】主、客观试题的比例：主观题40%客观题60%。
题型比例：听力20%、单选10%、翻译10%、阅读理解30%、写作30%。
难度等级：分为较易、中等、较难三个等级，大致比例为30：40：30。
【期末考试的具体内容】Unit1How Does One Become a Secretary?知识点：1.准备面试2.参加面试3.写英文求职信及简历考核目标：1．了解：（1）涉外秘书的基本要求（2）怎样才能成功应聘秘书职位2．理解：（1）如何用英文面试（2）如何准备英文自我介绍3．掌握：（1）对话Being Interviewed中出现的词汇（2）对话Being Interviewed中出现的句型4．运用：（1）英文求职信的基本格式（2）英文求职信的写作Unit2How Does a Secretary Work at the Office?知识点：1.认识办公室成员2.怎样与同事及上司相处3.商务礼仪考核目标：1．了解：（1）秘书工作中最基本的商务礼节（2）新入职的秘书如何介绍自己2．理解：（1）秘书在办公室工作的日常工作（2）办公室工作的基本规则3．掌握：（1）对话Meeting the office staff中出现的词汇（2）对话Meeting the office staff中出现的句型4．运用：（1）英文书信的缩进式（2）英文书信的齐头式（3）英文书信的改良式Unit3How Does a Secretary Receive Visitors?知识点：1.接待来访者2.学写英文信考核目标：1．了解：（1）如何接待外国来宾（2）接待过程中如何表现出高效（3）接待过程中如何表现得谦恭有礼2．理解：（1）正确书写基本的英文书信的重要性3．掌握：（1）对话Dealing with visitors的词汇（2）对话Dealing with visitors的句型4．运用：（1）将基本的商务礼仪运用到接待工作中（2）将基本的商务礼仪运用到其他工作中Unit4How Does a Secretary Handle Phone Calls?知识点：1.使用英语接打电话2.写祝贺信考核目标：1．了解：（1）接电话过程中的交际用语（2）打电话过程中的交际用语2．理解：（1）电话留言的使用场合（2）如何记录电话留言3．掌握：（1）对话Making and answering phone calls的词汇（2）对话Making and answering phone calls的句型4．运用：（1）中英文介绍信的区别（2）正确写作英文介绍信Unit5How Does a Secretary Deal with Meetings?知识点：1.会议前的准备工作2.写英文会议记录考核目标：1．了解：（1）如何做英语会议准备（2）英文会议的常见流程2．理解：（1）英文会议通知的基本写法（2）英文会议记录的基本写法3．掌握：（1）对话Taking the minutes at a meeting的词汇（2）对话Taking the minutes at a meeting的句型4．运用：（1）正确书写英文邀请函（请柬形式）Unit6How Does a Secretary Host Visitors from Abroad?知识点：1.接待外国来宾的基本礼节2.基督教的基本知识3.伊斯兰教的基本知识考核目标：1．了解：（1）基督教的基本知识（2）伊斯兰教的基本知识2．理解：（1）接待外国来宾的基本礼节（2）掌握接待外宾时的一些日常用语3．掌握：（1）对话Hosting American visitors的词汇（2）对话Hosting American visitors的句型4．运用：（1）正确高效书写英语邀请函（书信形式）Unit7How Does a Secretary Make Reservation?知识点：1．预定机票 2.预定酒店 3.写备忘录考核目标：1．了解：（1）如何有效快速的预定机票（2）如何有效快速的预定酒店2．理解：（1）掌握打电话预订机票等的英文日常用语（2）英文备忘录的基本格式3．掌握：（1）对话Booking airline tickets中的词汇（2）对话Booking airline tickets中的句型4．运用：（1）正确写作备忘录Unit8How Does a Secretary Become an Efficient Guide?知识点：1．参观景点 2.充当导游 3.在中国购物考核目标：1．了解：（1）如何安排好会议议程（2）如何安排好游览日程2．理解：（1）导游接待过程中的常用口语表达（2）协助外宾购物时的常用表达3．掌握：（1）对话Visiting the great wall的词汇（2）对话Visiting the great wall的句型4．运用：（1）撰写简单的导游词【样题】I.Listening comprehension.(共20分，每小题1分)ⅰ.Listen to the sentences and decide who the speaker is a receptionist or a caller. Put“√”in the blank.Receptionist CallerNo.1No.2No.3No.4No.5No.6No.7No.8No.9No.10……Ⅱ.There are5incomplete sentences in this part.For each sentence there are four choices marked A,B,C and D.Choose the one that best completes the sentence.(共10分，每小题2分)1.Every business letter must be signed.In most letter styles,the writer’s typed name appears three to four lines below the,and between them is the handwritten signature.A.referencesplimentary closeC.salutationD.dateline……III.Translate the following into English.(共10分，每小题2分)1.我们已做好一份您在哈尔滨这三天的日程安排。
涉外秘书实务复习
涉外秘书实务复习第一章导论1、涉外秘书工作的基本原则：遵纪守法、求真务实、超前服务、团结协作、联系群众2、秘书工作的一般要求：主动、高效、准确、保密3、学习“秘书实务”的方法：案例学习法、实训法、模拟法、实践法第二章涉外秘书的日常工作1、秘书在向领导者请求指示时，应把握以下要点：（1）秘书请示的内容一般为：事关大局而又无权处理的问题，难度较大而又无力解决的问题，以及超出秘书职责范围的问题。
（2）秘书在请示工作时，要做到主旨明确，要言不繁，态度谦和。
（3）请示是一门学问，也是一门艺术，秘书要注意请示方法的选择，并把握好请示的时机和分寸。
（4）领导者在口头指示时，秘书要凝神聆听，必要时可做记录，然后予以复述。
如果没有听清，或有不理解之处，秘书应当面提出，请领导者予以解答。
2、为了有效地处理各种事务，秘书应将当日的工作按轻重缓急分成以下三类：急办之事、必办之事、缓办之事3、记录当日大事时要注意的要点：（1）及时。
记录大事，一定要当日事当日记，不可拖延，不能积压。
如果拖至第二天，就会因时过境迁，难免遗忘与疏漏。
（2）客观。
所记大事，一定要由秘书逐项核查，使内容与事实相符，不可靠想象、推测去作记录。
（3）全面。
记录当日大事，一定要反映工作全貌，如实记载有备查价值和认识价值的重大事项，不可挂一漏万，也不可有闻必录。
（4）简明扼要，使人一目了然。
4、随从领导人应酬时，秘书应该做好的工作：（1）提前安排车辆。
领导人动身之前，秘书要首先通知司机，请司机在指定的地点等候，以保证领导人准时参加应酬活动。
（2）及时进行联络。
领导人于何时、何地、与何人交往，秘书均应及时与对方取得联系。
如果需要多位领导人参加，秘书要逐一通知，以做到万无一失。
（3）注意修饰仪表。
在领导人动身前略加修饰。
（4）负责领导人的安全。
中下层领导人外出参加社交活动，一般无警卫、保安人员随从。
此时的秘书，兼有负责其人身安全的义务，警惕防止意外情况的发生。
涉外秘书2
涉外保密工作的重点
1.新的科学技术 2.对外贸易 3.对外宣传
涉外保密工作
涉外保密的重要意义
1.国家的一项重要工作 2.国家安全的重要保障 3.国家政局稳定的重要条件 4.经济发展和技术竞争的重要手段 5.对敌斗范围和内容扩大 2.泄密渠道增多 3.窃密手段日新月异 4.窃密活动猖狂
泄密渠道
1、私密文件和资料在传阅中泄密 2、宣传报道泄密 3、科学技术泄密：刊登科技资料内外不分 出国进修 讲学和学术交流中泄密 接待外宾中泄密 有好赠送中泄密 4、对外贸易 5、通讯联络
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Dialogues
Dialogue One
L: Sure. First of all I think we should go around and meet most of the colleague you’ll be working with, knowing who’s who in the company1 as soon as possible so that you’ll be aware of who and where to go if you need to handle any office affairs.Let’s start with your superior , 2 Miss Jocelyn Green. You will work with her during the following two weeks and she will instruct you how to handle the office routines 3 before she leaves us and then you’ll take her position . (They go towards Jocelyn’s worktable.)
You may begin preparing for your first day at work the night before. Though being excited or even nervous, you should do your best to get a good night’s sleep so you are well rested for the next day. Before going to sleep the night before, gather any supplies, tools, or equipment that you will need for your first day at work. If you carry a briefcase, pack it the night before. Be sure to have a ballpoint pen for filling out those necessary tax forms.纳税申报表 In the morning of your first day at work, allow yourself plenty of time for getting ready and for the commute.通勤
Preparation for the First Day at Work Tips
Whether you’re starting your first job or you’re an experienced worker, there is no better time to make a good first impression than your first day at work. Here is how:
ContentsUseful Expressions Part Three Part Four Part Five Simple Writing Exercises Social Etiquette
Dialogues
Dialogue One
This is the first day for Miss Susan Brown at work, the personnel staff Mrs. Linda Simpson is greeting her and introducing her to Jocelyn Green, the assistant to general manager and Susan’s superior as well, tells her what duties and routine jobs she will take.
be /get engage to sb
and see each of them?
L: Why not? Let’s go. 6. 营销中心和售后客服中心｡
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Dialogue Two
This is the second day for Susan to be at work, and she is greeting Jocelyn. S: Susan Brown S: Good morning J: Jocelyn Green Jocelyn.
5. 4. 生产控制部 简单了解它的基本框架 ､物料控制部､质检部和研发中心
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Dialogues
Dialogue One
L: And this is Marketing Dept. which includes two branches, Marketing and Sales Center and After-sales Service Center6 . Mr. John Gray is the sales manager. He always takes business trips and Linda Black is his personal assistant. S: Ok, let me write it down. Do you think it is possible for me to go right now
通勤 百科
通勤指从家中往返工作地点的过程，即相对“出勤”和“退 勤”而来。通勤是工业化社会的必然现象。在19世纪以前的城 市居民主要步行上班，但随着交通技术的进步，城市可以扩张 到更远的地方。现代各种交通工具（如汽车、火车、公共汽车、 自行车等）让住在偏远地区的人可以快捷地上班。市郊的设立 亦令市民可以在远离市区之处定居。许多大城市都有所谓的通 勤地带，或称大都会区。这种区域包括很多通勤城市。人们在 通勤城市内居住并到城市中心上班。如果城市伸展到非常远离 中心商业区的地方，新的商业会在外围的市镇出现，从而形成 一种反向通勤现象：住在市中心的人到市郊上班。不少位置远 离市区的工厂和机关，为了方便职工上下班所安排的班车也称 为“通勤车”。通勤问题是城市规划的重要课题之一。通勤活 动带来的交通拥挤和新的城市发展都会对环境造成损害。因为 通勤问题，有服装厂家专门生产舒服简洁而又不失优雅的“通 勤装”来方便白领阶层在通勤时穿着。
This is Susan Brown, your future replacement and she will work under you in the coming double weeks. (then turn to Susan) Susan, this is Jocelyn Green, a very experienced secretary from whom you may learn a lot of things and skills.
Practical English Course for Foreign-oriented Secretary
Unit 2
Job In a New Office
Study Objectives
学习用英语与办公室同事初次见面问候并了解办公室工作环境
学习用英语描述和领会涉外秘书办公室日常工作
了解办公室的基本礼仪 掌握商务信函及信封的写作格式与规范
J: Good morning, Susan. The general manager,Mr. Henry Stevenson, will be
glad to see you. He is a hard-working man, full of energy and enthusiasm.
So as his secretary, it’s impossible for us to sit idle, or doing nothing. Instead we have a lot of work to do every day and sometimes we have to work overtime.
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Dialogues
Dialogue Two S: That’s not a problem for me to work overtime occasionally because I need to get more working experience. But I wonder if it is very difficult to handle these office routines. J: Generally speaking, it is not so difficult for you so long as you are engaged in it.
2. 我们就从介绍你的上司开始吧 ｡ 1. 接替她的位置 3. 弄清公司每一个人的身份 ｡
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Dialogues
Dialogue One
L: Good morning, Jocelyn. May I introduce a new member of our office to you?
such as Production Control, Material Control, Quality Inspection, Research,
and Development Center5, Mr. John Thomson is in charge of it and there are four supervisors in each section. S: Ok, I see.