《英语听力教程4》答案及原文

Unit 1 Shopping and Banking Oline

Part I Getting ready

B. Keys:

1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroid

C. Keys:

1 : the site

2 : merchant, addresses/phone numbers/call up

3 : strict safety measures

Part II Net shopping under fire

A. Keys:

1 : delivery, delivery

2 : delivery charges

3 : personal information, 87%

4 : returning goods, 47%

5 : order, 35%, dispatch, 87%

6 : money back, two

B. Keys:

1 : convenience

2 : choice

3 : obstacles

4 : complete trust

5 : build consummers' trust

6 : mature

7 : payment

8 : service

Part III Banking at home

A. Keys:

1 : limited opening hours

2 : Online banking services

3 : getting current information on products

4 : e-mailing questions to the bank

5 : competing for customers

6 : having no computers at home

B. Keys:

1 : It is banking through the Internet.

2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep.

3 : Banks most want to keep people who are young, well-educated, and have good incomes.

Part IV More about the topic: Secret of Good Customer Service

B. Keys:

English Good Customer Service(Harrods)

1 : in a pleasant environment

2 : Second to none

3 : different customers, take a look at everything, alternatives, come to sales assistants

4 : first contact with the customer

American Good Customer Service(Saks)

1 : human side, family, occasions in life, a partnership

2 : repeat business, sales

Part V Do you know…?

Keys:

1 : c

2 : a、b、c

3 : a、b、c

4 : c

5 : c

6 : b

Tape script

Part I Getting ready

C.

Consumers who want to shop online are suggested to bear the following things in mind:Evaluate the site. Always buy goods from

well-known and trustworthy companies. Deal with companies which offer customer service, a complaints procedure and have a refund policy.Talk to merchant. E-mail and wait for reponses. Take down the addresses and phone numbers of those companies and make sure they are real by calling them up before buying any products and services.Ensure secure connection. Since buyers must submit personal information like number and expiry date of the card there are fears over security. Deal with sites that apply strict safety measures that require shoppers to give specific data known only to card holders before making the transaction.Be extra careful at a cybercafe or other public connection.

Part II Net shopping under fire

There is an urgent need for e-commerce rules to boost confidence in buying online. Consumers International, a federation of 245 consumer organizations —including the UK's Consumers Association — said its survey showed that there were still obatacles to shopping online with complete trust.

The study, funded by the European Union, involved buying more than 150 items from 17 countries. Each consumer organization taking part tried to find one site in its own country and one abroad to buy a selection of items. These included a dictionary, a doll, jeans, a hairdryer, computer software and hardware, chocolates and