PMP讲义配套练习题 (10章)

十、项目沟通管理

1. The work breakdown structure can be an effective aid for communication in which

situation(s)?

A. Internal within the project team

B. Internal within the organization

C. External with the customer

D. Internal and external to the project

1. 工作分解结构在下列哪种情形下可作为沟通的得力助手？

A. 项目团队内部

B. 执行组织内部

C. 与客户的外部沟通

D. 项目内外部沟通

2. You are having a very difficult time keeping the project schedule on track. The project is 15

months long and requires 200 people to complete. You have just fixed all the project problems to your satisfaction, but the SPI is currently 0.76, the CPI is 1.33, and there are over 25 tasks on the critical path. In the isuue log, you should report:

A. That the project is doing well

B. That the project will be late

C. That the project cost is behind budget

D. The issues and options

2. 你因无法将项目进度控制在计划之内而处于非常困难时刻。该项目时间15个月，需要200

人来完成。虽然所有项目问题都得到了圆满地解决，但是当前的SPI为0.76，CPI为1.33，且关键路径上有25项工作。那么在问题日志中，你应该报告：

A. 项目进行得很好

B. 项目将推迟交工

C. 项目成本低于预算

D. 问题及解决方案

3. The project status meeting is not going well. Everyone is talking at the same time, there are

people who are not participating and many topics are being discussed at random. Which of the following rules for effective meetings is not being adhered to?

A. Courtesy and consideration of each other .

B. Schedule meetings in advance

C. Have a purpose for the meeting

D. Create and publish an agenda

3. 项目状态会议进展不顺，每个人都在讲话，有人不参与会议，许多议题随机讨论。下列哪个

是有效的会议规则而未被遵守？

A. 相互谦恭和体谅

B. 事先对会议进行规划

C. 有明确的开会目的

D. 制定并公布会议议程

4. Barriers can influence communication when sending or receiving information. Which of the

following is not a barrier?

A. Prejudices

B. Attitudes and emotions

C. Personalities and interests

D. Feedback

4. 在发送或接收信息时，沟通障碍能影响沟通效果。下面哪一项不属于沟通障碍？

A. 偏见

B. 态度和情绪

C. 个性和兴趣

D. 反馈

5. The MOST likely result of communication blockers is that:

A. The project is delayed

B. Trust level is enhanced

C. Conflict occurs

D. Senior management is displeased

5. 沟通障碍最有可能导致的结果是：

A. 项目进度落后

B. 信任度增强

C. 矛盾产生

D. 高级管理层不高兴

6. Communications are often enhanced when the sender ______ the receiver?

A. Speaks up to

B. Uses more physical movements when talking to

C. Talks slowly to

D. Shows concern for the perspective of

6. 当信息发送者_________时，沟通效果会增强。

A. 大声的对信息接受者说话

B. 在沟通时对信息接受者多使用肢体语言

C. 缓慢的与信息接受者说话

D. 在沟通中站在信息接受者的角度考虑问题

7. Your project is well into the execution phase and remains on time, on budget and on

specification. This morning,your project sponsor called to express concern about the project. Based on the schedule baseline, the project should be nearing implementation, but the sponsor does not know the current status of the project.You remind the sponsor that your team produces a detailed status report weekly and distributes it via e-mail. The sponsor indicates that e-mil is too impersonal and verbal updates are preferred. This situation suggests problems with which of the following project management processes?

A. Plan Communications

B. Distribute Information

C. Report Performance

D. Manage Stakeholder Expectations

7. 项目顺利进入到执行阶段，进度正常、在预算内并符合规范。今天早上，项目发起人来电话

表示担心。基于进度基准，该项目接近执行阶段，但该发起人不清楚项目目前状态。你提醒他你们团队每周出一份详细的项目状态报告并通过电子邮件发送。该发起人表示电子邮件太没人情味而喜欢口头确认。这一现象说明下列哪个管理过程出了问题？

A. 规划沟通

B. 发布信息

C. 报告绩效

D. 管理干系人期望

8. Formal written correspondence with the customer is required when______.

A. Defects are detected

B. The customer requests additional work not covered under contract

C. The project has a schedule slippage that includes changes to the critical path

D. The project has cost overruns

8. 在什么情况下需要使用正式书面函件与客户沟通？

A. 发现产品缺陷时

B. 客户要求增加合同中没有规定的项目范围时

C. 项目的关键路径变更导致进度落后时

D. 项目成本超支时

9. The project manger is expecting a deliverable to be submitted by e-mail form a team

member today. At the end of the day, the project manager contacts the team member to notify him that it has not been received. The team member apologizes and says that he

- 58 -