HND人力资源管理outcome2

Individual Report

F84T34 Managing People and Organisations

Outcome 2

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Contents

Introduction (3)

Section1: Content and Process Theory within Application (3)

Section 2: Methods improving job performance (4)

Section 3a: Importance of Teamwork (5)

Section 3b: Three factors affecting team cohesiveness and performance..5

Conclusion (6)

Reference (6)

2

Introduction

Three points in this report. Using the Maslow ’ s theory analysis-la hoteltheShangriin

the case. The benefits of expectancy theory. Combining with case write five ways to

improve performance. The content of the final includes Belbin-team roles and

contribution and three factors influencing of team cohesion. The following is the

main content of the paper.

Section1: Content and Process Theory within Application

Maslow’ stheory: Maslow’stheory is put forward by Maslow in the mid -1950s.Maslow

describes the human needs into the same pyramid from low to high level be divided into

five kinds. The Shangri- La Hotel ’ s kitchen staff are analyzes and bases

on an analysis of Maslow ’ s theory.

Basic and physiologicalneeds:The kitchen staff have physiological needs. So the

Shangri-La Hotel mast offers kitchen staff food and shelter. The Shangri-La Hotel

promises kitchen staff the satisfaction of physiological needs. Kitchen staff will

definitely work hard.

Safety and security needs: The kitchen staff have safety and security needs. The

Shangri-La Hotel must provide insurance for kitchen staff personal safety. Shangri-

La links with insurance companies and insurance companies provide kitchen staff

insurance.

Social needs: Kitchen staff maintains kitchen’regulars operation. Kitchen staff

are important part in kitchen. Kitchen staff hard work in the kitchen, has is able

to realize self-value.

Ego needs:Craig is a sous chef but he does not respect the views of his employees.

Craig is not to given the ego of kitchen staff. Kitchen staff want respect, so Craig

mast given ego of kitchen staff and kitchen staff mast self-respect.

Self-fulfilment needs: Kitchen staff has their purpose and intents. Kitchen staff realizes their value in the work and make their progress in the work. Kitchen staff works hard and become a chef.

Conclusion

Maslow’ s hierarchy has diversification. People at different times have different needs.

Maslow proposed that all humans seek to fulfill a hierarchy of needs. His hierarchy be

represented with a pyramid by him. The potential has kitchen staff ’ s need and peo have potential demand. Maslow’ shierarchy has variability. People have different

demand in different environments.

Expectancy theory

Expectancy theory is put forward by Vroom. Expectancy theory that motivation is

heightened when behaviors are highly instrumental in achieving desires outcomes.

Instrumentality includes the Shangri-La hotel Managers wants have reward system and

rewards can include a promotion and a rise. The reward system mast befit the

employees ’ expectations. Manager ’ s valences for rewards weather or not employees be

attracted by reward and reward positive or negative impact on employee.

Conclusion

The discretion of the expected value is embodied by selfinterest-. Manager ’ s Rewards

System attracts employs but rewards system depends on human’ ssubjectivity and

experience.

Section 2: Methods improving job performance

There are so many ways to improve job performance such as job design, quality of

working life, the nature of supervision, use of technology, the meaningfulness of

work, job rotation and improving job performance of team members, autonomy and reward.

Select five points combines with cases

Job design: Chef’s personal methods influence hotel management.Craig

preventswaiting staff deal with the problem that affect efficiency. Redistribution

of power from Craig ’s power to managers. So Shangri-LaHotel improves the

processing efficiency that conducive hotel development

Reward: Shangri-La Hotel sets up a bonus system. Rewards can improve staff

motivation. Alisa rewards hotel staff who studies in local collage. Hotel staff

studies in collage can improve their service quality that for the hotel development.

Alisa can finding the most successful people and promoting them out and take them

become manages.

Job rotation:Shangri-La hotel need training programs, such as rotations. Alisa can

get managers working on every area of the site in hotel, so they know different