前台常用场景英语

酒店英语培训

一、饭店组织机构（Hotel Organnization）

1、总办Executive Office

总经理General Manager ,简称“GM”。

2、人力资源部Human Resources Department

人事主管Human Resources Supervisor

3、销售部Sales & Marketing Department

销售部经理 Sales Manager，简称“SM”。

4、前厅部Front Office Department

前厅部经理Front Office Manager，简称“FOM”。

5、客房部Housekeeping Department

6、工程部Engineering Department

7、保安部Security Department

8、财务部Finance Department

9、前台接待员 Front Desk Agent

10、客房服务员 Room Attendat

二、前厅部英语

接待Reception

问讯Information

预订Reservation

登记Registration

到达/离店日期Arrival/ Departure date

公司名称Company name

续住Extension of stay

换房Room change

空房/VAC Vacant room

待修房/OOO Out of order

住客房/OCC Occupied room

自用房/HU House use

双锁房/DL Double lock

脏房/走客房/VD Vacant dirty

请勿打扰/DND Do not disturb

贵宾/VIP Very Important Person

外宿/SO Sleep Out

入住/退房/ Check in C/I Check out C/O

有预订未入住No show

接机服务Pick-up service/Limousine service 行李Baggage/Luggage

雨伞Umbrella

叫早服务Morning call/wake-up call

贵重物品Valuable

护照Passport

签证Visa

填写Fill in

签名Signature

姓/ 名Surname/ First name

无预订散客Walk-in guest

投诉Complaint

门市价Rack rate

团队价Group rate

优惠价/协议价Corporate Rate

合同价Contract rate

折扣价Discount rate

会员价Member rate

半天房租Half-day room charge

取消Cancel

确认Confirm

自助早餐Buffet breakfast Voucher/Coupon 八折20%(twenty percent discount)

标准双人房Standard Twins room

豪华单人房Deluxe King room

豪华双人房Deluxe Twin room

豪华双人套房Deluxe Twin Suite room

单人床King/Single bed

双人床Twin bed

加床Extra bed / rollway bed

空调Air-conditioner

保险箱Safety box / Safe

洗衣服务Laundry service

快洗Express laundry service

信纸Writing paper

信封Envelope

报纸Newspaper

转接电话Transfer call

无人接听No answer

手机/移动电话Mobile / Cellphone

充电器Charger

烟灰缸Ashtray

垃圾桶Dustbin/ waste basket /bin

插座Socket

插头Adapter

包裹Parcel/ package

房价表Room tariff

三、客房英语

门 Door

门把手 Door handle

锁 Lock

防盗眼/猫眼 Spy hole

衣柜 Wardrobe/closet

衣架 Hanger

西装架 Suit hanger

裙架 Skirt hanger

裤架 Trousers hanger

浴袍 Bath robe

拖鞋 Slippers

穿衣镜 Dressing mirror

保险箱 Safety deposit box 密码 Password

冰筒 Ice bucket

冰块 Ice cube

矿泉水 Mineral water

行李架 Luggage rack

礼品袋 Shopping bag

洗衣袋 Laundry bag

洗衣单 Laundry list

熨斗 Iron

烫衣板 Ironing board

抽屉 Drawer

遥控器 Remote control

电视节目指南 Movie guide

茶几 Tea table

沙发 Sofa/couch

电话 Telephone

铅笔 Pencil

服务指南 Service directory 房价表 Room tariff

台灯 Table lamp

床头灯 Bed-side lamp

落地灯 Floor lamp

壁灯 Wall lamp

应急灯 Emergency lamp

床垫 Mattress

枕套 Pillow case

枕头 Pillow

床单 Bed sheet

被子 Quilt