前台接待常用英语
酒店宾馆前台接待常用英语
hotelenglishpart 1 greetings问候2. good morning/afternoon/evening, sir/madam. what can i do for you?先生/女士，你好！请问我能为您做点什么？3. my name is ..., is there anything else i can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.if you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？6.what kind of room would you like ?请问您需要什么类型的房间。
7.sorry ,i don’t quite understand .对不起，我不是很明白。
8.i’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.it’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
10.excuse me ,how do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.we can only keep your table /room till …我们能保留您的房间直到...12.let me show you to your room ,this way please .让我带您到房间，这边请。
_______________________________________________________________________________ part 2 helping to check-in帮助入住1.please have a seat for a while, i’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。
酒店前台接待日常英语口语(Hotel_English)
-----------Hotel EnglishMarch2012Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please?欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
---------------------------------------------------------精品文档-----------5.Have you make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？6.What kind of room would you like ?请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand .对不起，我不是很明白。
8.I’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please .让我带您到房间，这边请。
前台接待礼貌用语
酒店礼貌用语-英语1、早晨好。
中午好。
晚上好。
Good morning / afternoon / evening.2、欢迎您光临温泉大酒店。
Welcome to Hotspring Grand Hotel .3、旅游愉快吗？Did you have to nice trip？4、我是接待员（行李员、电梯员、话务员、收帐员、电工、清洁工、洗衣工、厨师、餐厅服务员、调酒员、美容师）。
I am receptionist .（porter/lift operator/operator/cashier/electrician/cleaning person/laundry worker/cook/waiter,waitress/bartender/beautician）.5、需要我帮忙吗？What can I do for you?6、还需要些什么？What else can I do for you?7、请稍等一会儿。
Just a moment ,please.8、很高兴为您服务。
I am always at your service.9、希望您在这里住得愉快。
I hope you will enjoy your stay with us here.10、对不起，给您添麻烦了。
I am awfully sorry to have caused you so much inconvenience.11、如果您需要什么帮助，请及时告诉我。
Just let me know if there is anything I can do for you.12、这边请。
This way , please.13、请走这边。
Would you care to step this way , please?14、不客气。
You are welcome . /Not at all . /It’s my pleasure.15、为宾客服务是我们的荣幸。
前台英文接待简单口语
前台英文接待简单口语1. "Hi there! Isn't it great to say 'Welcome!' with a big smile? For example, when a guest comes in, you can simply say 'Hi, welcome to our place!' "2. "How about 'May I help you?' That's super useful! Like whena customer looks a bit lost, you go 'May I help you, sir/madam?' "3. " 'Please have a seat.' Such a nice thing to say! Say it when you want to offer a guest a place to sit, like 'Please have a seat and I'll be right with you.' "4. "Aren't 'Follow me, please.' words that make things easy? When guiding a guest somewhere, just say 'Follow me, please.' "5. "Can you imagine saying 'Here you are.' with a friendly tone? It's like when you hand something to a guest and say 'Here you are, sir/madam.' "6. " 'Is there anything I can do for you?' is a great question! For instance, you could ask a client 'Is there anything I can do for you today?' "7. "Doesn't 'Thank you!' make everyone feel good? Just like when a guest thanks you, you reply 'Thank you!' "8. " 'Have a nice day!' is such a warm thing to say! Say it as a guest leaves, 'Have a nice day, sir/madam!' "9. "How cool is it to say 'Sorry for the wait.'? When a guest has been waiting, you can say 'Sorry for the wait.' "10. " 'Enjoy your stay!' is a great way to end a conversation. Say it to a guest before they go off, 'Enjoy your stay!'My view is that these simple English phrases for the front desk can make a big difference in creating a good impression and making guests feel welcome and cared for.。
前台接待英语口语
前台接待英语口语Check in入住A:Good morning, sir。
Welcome to Golden Ocean Holiday Inn 。
May I help you? 早上好，先生,欢迎光临金海洋假日酒店，请问有什么可以帮到您的?A： would you like single room or double room?请问您需要单人房还是双人房？B： I like a single room./I have a reservation for a single room我要一间单人房。
/我订了一间的单人房。
A：May I have your name， sir， please?请问先生用什么名字预订？B：My friend help me the book，She used the name of zhang peng我那个叫张朋的朋友帮我预定的房间A:Just a moment , sir。
Let me check the reservation for you.请稍等先生，让我为您查找.A： May I have your passport.请把您的护照给我一下B：Yes.Here you are.当然，给您。
A:Thank you。
Mr Zhao.Please sign here谢谢,赵先生，请在这里签个名。
B:Yes。
好的。
A：Mr Zhao ， How long would you like stay here？赵先生,请问您打算住多久?B：Just one night。
只是一个晚上。
A:Thank you. How would you like to pay the deposit？ In cash or credit card？谢谢！请问押金是给现金或是刷卡呢？B：Credit card.信用卡.A：May I have your credit card ?可以借用您的卡吗？B：Yes。
酒店前台接待英语口语实用用语
酒店前台接待英语用语一、预订服务Good morning. This is Room reservation. May I help you早上好,预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s 8.10 Yuan RMB for one US dollar1美元兑换8.10元人民币;情景对话一、 Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, pleaseG: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit cardG: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt ,Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、 Reservation1. C: Good morning . This is room reservation . May I help youG: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseG:C: What time do you expect to arrive , sirG: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand。
前台接待英语
一、欢迎(Greeting)：1、“早上好/中午好/晚上好，欢迎光临汇美酒店。
”“Good morning/afternoon/evening, welcome to Hui Mei Hotel.”2、“见到您真高兴！”“Nice to meet you!”3、“好久不见，您还好吗？”“Long time no see. How are you?”4、“敬请光临！”“We welcome you and would appreciate your advice!”二、询问(Inquiry)：1、“您好，请问您有预订吗？”“Excuse me, do you have any reservation?”2、“请问您需要住多久呢？”“Excuse me, how long will you stay with us?”3、“请问有什么可以帮到您吗？”“What can I do for you?”4、“请出示一下您的证件好吗？”“May I have your passport please?”5、“请问您需要叫醒服务吗？”“Excuse me, do you need morning-call service?”三、道歉(Apologize)：1、“不好意思，打扰您了。
”“I am sorry to disturb you?”2、“非常抱歉，这是我的错。
”“I think I am very sorry, it’s my fault.”3、“对本酒店给您造成的不便之处我们深感歉意！”“We are awfully sorry for the inconvenient.”4、“不好意思，让您久等了。
”“I am sorry to have kept you waiting.”四、感谢(Thanks)：1、“谢谢您的建议/意见。
”“Thanks for your suggestion/opinion.”2、“谢谢您的来电。
酒店前台接待英语口语实用用语
酒店前台接待英语口语实用用语On February 12, 2022, investing in oneself is the best way.酒店前台接待英语用语一、预订服务Good morning. This is Room reservation. May I help you早上好,预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s 8.10 Yuan RMB for one US dollar1美元兑换8.10元人民币;情景对话一、 Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, pleaseG: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit cardG: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt ,Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、 Reservation1. C: Good morning . This is room reservation . May I help youG: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseG:C: What time do you expect to arrive , sirG: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand。
酒店前台接待英语用语
酒店前台接待英语用语一、预订服务Good morning. This is Room reservation。
May I help you？早上好,客房预订处,我能为您做什么？What kind of room would you like to reserve ?您想订哪种类型的房间？A single room or a double room ？要单人间还是双人房间？For which dates do you want to book the rooms ？您想订哪几天的房间呢？What time will you be arriving？您将在何时到达?May I know your name ？您能告诉我您的名字吗?How long will you be staying？您将要住多久？I'd like to confirm your reservation.我要确认一下您的预订。
I’ll check the room availability.我查查客房预订情况.You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金.There is a 10 per cent discount 。
10%的折扣。
二、接待服务What kind of room would you be prefer?您要什么样的房间?Have you got a booking?您预订了吗?A single room or a double room？要单人间还是双人房间?A double room costs 368 Yuan per night .双人房的房价是每晚368元。
Breakfast is also included.早餐也包括在内。
May I see your passport?我能看一下您的护照吗？Could you fill in this form， please?请您填一下这张登记表好吗?This is your room card and room key?这是您的房卡和房间钥匙。
酒店英语：酒店前台接待日常用语
酒店英语：酒店前台接待⽇常⽤语Part 1 Greetings第⼀部分问候1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?欢迎光临海悦酒店。
我是***，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先⽣/⼥⼠，你好！请问我能为您做点什么？3. My name is ***, is there anything else I can do for you, just let me know.我叫***，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
Part 2 Helping to Check-in第⼆部分帮助⼊住Please have a seat for a while I’ll help you with the check-in procedure.请在那边稍坐⼀会⼉，我将会为您办理⼊住⼿续。
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.请把您的护照和信⽤卡交给我。
办完⼊住⼿续后，我会马上归还给您。
3. How many nights will you stay this time?这次⼊住您会住多少天？4. Which room would you like, smoking room or non-smoking room?您是要吸烟房间还是不吸烟房间？5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?先⽣/⼥⼠，不好意思，打搅⼀下。
前台接待日常英语口语
前台接待日常英语口语前台接待日常英语口语1 问候1 . I’m..., I , ?欢迎光临酒店。
我是...，请问我该怎么称呼你呢？2. , . I ?先生/女士，你好！请问我能为您做点什么？3. ..., I , .我叫...，如果需要我为您做些什么，请告诉我。
4 , .如果你有任何需要，请随时联系我们。
5 a ?\ ?\ ?请问有预订吗？\请问你是会员吗？6 ?请问您需要什么类型的房间。
7 ’t .对不起，我不是很明白。
8’ ’ .抱歉，我们那个时段已给订满了。
9’ ?这是酒店业的旺季。
10 ?打扰一下，您能拼写一下您的名字吗？11 …我们能保留您的房间直到...12 .让我带您到房间，这边请。
2 帮助入住1 a a , I’ .请在那边稍坐一会儿，我将会为您办理入住手续。
2. ?, I’ .请把您的护照和信用卡交给我，我帮您办理入住手续。
3. ?这次入住您会住多少天？4. , ...?您是要哪种房间？5. , . , （）?先生/女士，不好意思，打搅一下。
请问您是要付现金还是刷卡（分开付押金还是一起付）呢？6 . ?这是您的房卡和早餐券。
请您在这里签个名好吗？7. . I ..这是给回您的护照和信用卡。
现在您可以上房间了。
希望您在这里居住愉快。
3 居住期间服务1常规服务(1) a . I’ . .请稍等一下，马上为你转接过去。
(2) , .您比原定退房的时间提前了两天，所以我们需要收回二张现金券。
(3) a a酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散步的地方。
(4) ’m ’t , .您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。
(5) I’m . I a .不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行（机）上提取现金。
(6) ?你想要什么面值的人民币呢？(7)I’m , .对不起，我们这里不收版的美金。
(8) I ?我可以传真这份文件吗？, . ?当然可以，先生。
酒店前台接待日常英语口语
酒店前台接待日常英语口语酒店前台接待日常英语口语有哪些你知道吗?你对酒店前台接待日常英语口语了解吗?下面是yjbys 小编为大家带来的酒店前台接待日常英语口语的知识，欢迎阅读。
Part 1 Greetings 问候1.Welcome to XXXX Hotel. Im..., what should I call you, please?欢迎光临XXX 酒店。
我是...，请问我该怎么称呼你呢?2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好!请问我能为您做点什么?3. Myname is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗?\请问你是会员吗?6.Whatkind of room would you like ?请问您需要什么类型的房间。
7.Sorry,I dont quite understand .对不起，我不是很明白。
8.Imafraid weve fully booked for that time .抱歉，我们那个时段已给订满了。
9.Itsthe hot /peak/busy season ,you know ?。
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Pardon?
对不起？
Pardon me?
对不起？
I beg your pardon?
对不起请再说一遍好吗？
Could you repeat that, please?
请您重复一遍好吗？
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：
Excuse me, sir. Do you mean you lost your room key？
我来带您到柜台，这边请。我先将您的行李放在柱子旁边。
G: I see, thanks.
我知道了，谢谢。
B: A bellman will show you to your room when you have finished checking-in.
当您办好住宿登记时，行李服务员会带您到房间。
不好意思，先生，您是说您丢了房间的钥匙？
电话英语的应对
1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：
“Hello, this is Information Desk.”
您好，这里是问询处。
“Information Desk speaking. May I help you?”
问询处，请问您要服务吗?
2.打错电话时
如果是外线打错时，可以回答：
I am afraid you have the wrong number.
不好意思，您打错电话了。
This is the FOSHAN Electrcical Hotel,
这里是佛山电子宾馆.
如果是总线转错内线时，可以回答：
您久等了，先生。
I am very sorry to have kept you waiting.
很抱歉让您久等了。
Could you wait a little longer, please?
请您稍候好吗？
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
小姐，晚安。欢迎光临佛山电子宾馆。
G: Thank you.
谢谢你。
B: How many pieces of luggage do you have?
请问您有多少件行李？
G: Just this three.
只有这3件。
B: Two suitcases and one bag. Is that right?
2个旅行箱和1个手提皮包，这样对吗？
G: Yes. That’s all.
对，就这些了。
B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.
Shall I draw you a map?
请问要我为您画一张地图吗？
Shall I make the reservation for you?
请问要我为您安排预约吗？
（二）招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
请您写下来好吗？
Could you draft the fax, please?
请您写下传真的草稿好吗？
Could you hold the line, please?
请不要挂电话好吗？
3．询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee?
I am afraid I can’t do that.
不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass.
不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
三．柜台服务
B=行李服务员（Bellman）
C=服务员 (Clerk)
H=客房服务员（Housekeeping）
BC=领班（Bell Captain）
G=客人（Guest）
To the Front Desk.
带客人到柜台
B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel.
Which kind of room would you prefer?
请问您喜欢哪一种房间？
How would you like to settle your bill?
请问您的账单如何处理？
How long would you like to stay?
请问您要逗留多久？
1．自己要做什么事时，就使用May I ~
May I have your name, please?
请问尊姓大名
May I have your check-out time, please?
请问您什么时候结帐离开？
May I see your passport, please?
请让我看一下您的护照好吗？
May I know your nationality, please?
请问您的国籍是什么？
2． 麻烦客人时，可使用Could you ~
Could you fill out the form, please?
请您填写这张表格好吗？
Could you write that down, please?
中午好，先生，欢迎光临佛山电子宾馆
Good evening, Ms. May I help you?
晚上好，小姐，请问我能为您服务吗？
后面也可以接上自己酒店名称、部门名称，如：
Good morning, sir. This is the Front Desk. May I help you?
G: OK. Fine.
好极了。
B: Please enjoy your stay.
祝您住宿愉快。
Taking a guest to the room
上午好，欢迎光临/欢迎光临XXX酒店。
Good morning, Welcome to XXX Hotel.
下午好，××先生，非常高兴再次见到您。
How many tickets would you like to buy?
请问您要买几张票？
4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?
请问需要我把窗帘拉上吗？
酒店前台接待常用英语2010-08-12 22:11
基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
1. May I ~
2. Could you ~
3. Would you ~
4.Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
5.客人对自己说“Thank you.”时回答
You are welcome.
不客气。
Thank you, sir.
谢谢您，先生。
Thank you very much.
非常感谢您。
6.交给客人某些东西时，可以说
Here you are.
We hope to see you again soon.
希望不久能再次见到您。
Thank you for staying with us.
谢谢光临。
8．当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
早上好，先生。这里是服务台，请问您需要服务吗？
（三）回答
1.一般性的回答
I see, sir.
我明白了，先生。
Certainly, sir.
好的，先生。
2.请对方再等一会儿
Just a moment, please.
请稍等。
Thank you for waiting.
You are welcome, sir.
先生，不客气。
We look forward to hearing from you.
我们静候您的佳音。
Please contact me if you have any further questions.
如果您有任何其他问题，请和我联络。
请问您要喝茶还是咖啡？
Would you like to take a taxi?
请问您要搭计程车吗？
Would you mind sitting here?
请问您介意坐在这里吗？
** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Foshan?
他回来时，我会请他回电。
May I have your name and phone number, please?
请告诉我您的大名和电话好吗？
4.当会话结束时
结束电话中的对话时，不可以简单说“bye-bye”,最好说：