精英集团质量管理系统
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management
The pursuit of excellence
and the trust in quality at affordable
prices
精英集团质量管理系统
•ECS and Conglomerate’s 2003 Quality
•Design QA
Targets • •Quality Policy: Prevention and Continuous Improvement
PPT文档演模板
精英集团质量管理系统
Quality Policy
PPT文档演模板
精英集团质量百度文库理系统
ECS Quality Policy
• #1 Customers set the requirement
• #2 Prevention
• Each employee takes responsibility for their own work • Focus on anticipating potential problems and preventing
PPT文档演模板
精英集团质量管理系统
Quality Strategy Pillars
Advanced Quality Planning Factory Prevention Optimization & Continuous Improvement Reaction & Recovery
• The first 2 portions are undertaken primarily with the factory production department as an internal customer in mind.
- FA/CAR Operation < 5 days
- Cost < $19/pcs
- DOA < 4,000 DPPM
- Productivity > 300/Manpower - RMA < 2.0% (include NDF)
- MB scrap 1.5‰
- RMA < 1.5% (Verified)
•Establish NPI Rule
- A-System - Component approval - NPI Criteria
•Process QA
•CS QA
•Supplier QA
•Productivity & Quality Improvement
- Vender Survey/ Audit - QVL(60 vendors, 75 Fa.) - Vender performance • monthly rating - Process improvement
assessment • Customer complaint
operation review
Process QA
• IQC • IPQC • OQC • CQC (reliability &
compatibility test)
PPT文档演模板
CS QA
• Customer complaints • DOA/RMA • FA/CAR • Escalation process • Technical support • Material buffer
• Quality policy: Prevention and continuous improvement
Design QA
• A-system • DFM/DFT • NPI • EMI/Safety
test
Supplier QA
• Vendor survey • QA system audit • Vendor performance
them • Prevention improves ECS’s ability to get things right first
time, - every time
• #3 Continuous improvement
• Focus on asking “why?” • Tracing root cause of problem • Establishing method to prevent recurrence
- IQC < 2000 DPPM
- RMA early warning system
- MB FPYR > 91%
- OQC < 1,600 DPPM
•Customer satisfaction
- Customer satisfaction 100%
PPT文档演模板
精英集团质量管理系统
Quality Strategy
精英集团质量管理系统
PPT文档演模板
2020/11/30
精英集团质量管理系统
Elitegroup Computer Systems
Quality System introduction, November 2002
PPT文档演模板
精英集团质量管理系统
Table of Contents
Quality Policy Quality Strategy Quality System (Design QA/ SupplierQA / Process QA/ Customer Service QA) Quality Organization Training System Traceability System (SFCS) Engineering Change System Quality Report & Improvement Plan
• #4 Revolution
• Continuous improvement = evolution • Change, new processes & reengineering = revolution
PPT文档演模板
精英集团质量管理系统
ECS Total Quality Assurance
•Improve quality & create •Reduce customer
added value
dissatisfaction
- QS 9000 Certification
- Customer complaint
- SFCS
• procession time < 3 days
- ECN < 150/Month
The pursuit of excellence
and the trust in quality at affordable
prices
精英集团质量管理系统
•ECS and Conglomerate’s 2003 Quality
•Design QA
Targets • •Quality Policy: Prevention and Continuous Improvement
PPT文档演模板
精英集团质量管理系统
Quality Policy
PPT文档演模板
精英集团质量百度文库理系统
ECS Quality Policy
• #1 Customers set the requirement
• #2 Prevention
• Each employee takes responsibility for their own work • Focus on anticipating potential problems and preventing
PPT文档演模板
精英集团质量管理系统
Quality Strategy Pillars
Advanced Quality Planning Factory Prevention Optimization & Continuous Improvement Reaction & Recovery
• The first 2 portions are undertaken primarily with the factory production department as an internal customer in mind.
- FA/CAR Operation < 5 days
- Cost < $19/pcs
- DOA < 4,000 DPPM
- Productivity > 300/Manpower - RMA < 2.0% (include NDF)
- MB scrap 1.5‰
- RMA < 1.5% (Verified)
•Establish NPI Rule
- A-System - Component approval - NPI Criteria
•Process QA
•CS QA
•Supplier QA
•Productivity & Quality Improvement
- Vender Survey/ Audit - QVL(60 vendors, 75 Fa.) - Vender performance • monthly rating - Process improvement
assessment • Customer complaint
operation review
Process QA
• IQC • IPQC • OQC • CQC (reliability &
compatibility test)
PPT文档演模板
CS QA
• Customer complaints • DOA/RMA • FA/CAR • Escalation process • Technical support • Material buffer
• Quality policy: Prevention and continuous improvement
Design QA
• A-system • DFM/DFT • NPI • EMI/Safety
test
Supplier QA
• Vendor survey • QA system audit • Vendor performance
them • Prevention improves ECS’s ability to get things right first
time, - every time
• #3 Continuous improvement
• Focus on asking “why?” • Tracing root cause of problem • Establishing method to prevent recurrence
- IQC < 2000 DPPM
- RMA early warning system
- MB FPYR > 91%
- OQC < 1,600 DPPM
•Customer satisfaction
- Customer satisfaction 100%
PPT文档演模板
精英集团质量管理系统
Quality Strategy
精英集团质量管理系统
PPT文档演模板
2020/11/30
精英集团质量管理系统
Elitegroup Computer Systems
Quality System introduction, November 2002
PPT文档演模板
精英集团质量管理系统
Table of Contents
Quality Policy Quality Strategy Quality System (Design QA/ SupplierQA / Process QA/ Customer Service QA) Quality Organization Training System Traceability System (SFCS) Engineering Change System Quality Report & Improvement Plan
• #4 Revolution
• Continuous improvement = evolution • Change, new processes & reengineering = revolution
PPT文档演模板
精英集团质量管理系统
ECS Total Quality Assurance
•Improve quality & create •Reduce customer
added value
dissatisfaction
- QS 9000 Certification
- Customer complaint
- SFCS
• procession time < 3 days
- ECN < 150/Month