2016届-高三英语写作训练-投诉信(红)ppt课件
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高考英语作文提升训练课件：高考英语分类写作 7投诉信PPT共23页
51、 天 下 之 事 常成 于困约 ，而败 于奢靡 。——陆 游 52、 生 命 不 等 于是呼 吸，生 命是活 动。——卢 梭
53、 伟 大 的 事 业，需 要决心 ，能力 ，组织 和责任 感。 ——易 卜 生 54、 唯 书 籍 不 朽。——乔 特
55、 为 中 华 之 崛起而 读书。 ——周 恩来
13、遵守纪律的风气的培养，只有领 导者本 身在这 方面以 身作则 才能收 到成效 。—— 马卡连 柯 14、劳动者的组织性、纪律性、坚毅 精神以 及同全 世界劳 动者的 团结一 致，是 取得最 后胜利 的保证 。—— 列宁 摘自名言网
15、机会是不守纪律的。——雨果
谢谢！
高考英语作文提升训练课件： 高考英语分类写作 7投诉信
11、战争满足了，或曾经满足过人的 好斗的 本能， 但它同 时还满 足了人 对掠夺 ，破坏 以及残 酷的纪 律和专 制力的 欲望。 ——查·埃利奥 特 12、不应把纪律仅仅看成教育的手段 。纪律 是教育 过程的 结果， 首先是 学生集 体表现 在一切 生活领 域—— 生产、 日常生 活、学 校、文 化等领 域中努 力的结 果。— —马卡 连柯(名 言网)
53、 伟 大 的 事 业，需 要决心 ，能力 ，组织 和责任 感。 ——易 卜 生 54、 唯 书 籍 不 朽。——乔 特
55、 为 中 华 之 崛起而 读书。 ——周 恩来
13、遵守纪律的风气的培养，只有领 导者本 身在这 方面以 身作则 才能收 到成效 。—— 马卡连 柯 14、劳动者的组织性、纪律性、坚毅 精神以 及同全 世界劳 动者的 团结一 致，是 取得最 后胜利 的保证 。—— 列宁 摘自名言网
15、机会是不守纪律的。——雨果
谢谢！
高考英语作文提升训练课件： 高考英语分类写作 7投诉信
11、战争满足了，或曾经满足过人的 好斗的 本能， 但它同 时还满 足了人 对掠夺 ，破坏 以及残 酷的纪 律和专 制力的 欲望。 ——查·埃利奥 特 12、不应把纪律仅仅看成教育的手段 。纪律 是教育 过程的 结果， 首先是 学生集 体表现 在一切 生活领 域—— 生产、 日常生 活、学 校、文 化等领 域中努 力的结 果。— —马卡 连柯(名 言网)
高中英语作文--- letter of complaint 投诉信课件
可否换一个更加委婉的表达？ would like sb. to do sth.
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
表达对解决问题的期望，表示感激，期待回复 如果贵店可以对此事给予足够的重视我将不胜感激。 期待收到您的回复。 I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
The battery needs recharging after it is used for only several hours. This is very upsetting/This upsets me a lot because I have to carry the charger all the time. 升华 非限制性定语从句
第四步：串联成篇
Dear Sir/Madam,
I'm one of your customers, writing to make a complaint about your goods.
I bought a cell phone from your online stor. To my disappointment, after using it one week, I found some problems. To begin with, the battery needs recharging after it is used for only several hours, which is very upsetting because I have to carry the charger all the time. In addition, there are some scratches in the middle of the screen,
高三一轮复习写作提升训练 投诉信优秀课件(共20张)
Every day I thought about postcards. My holidays passed quickly, but I did not send any cards to my friends. On the last day I made a big decision. I got up early and bought thirty-seven cards. I spent the whole day in my room, but I did not write a single card!
写作提升训练
投诉信
每日一背
Lesson 3 Please send me a card
Postcards always spoil my holidays. Last summer, I went to Italy. I visited museums and sat in public gardens. A friendly waiter taught me a few words of Italian. 'Then he lent me a book. I read a few lines, but I did not understand a word.
Dear Sir/ Madam,
语篇填空
I am writing to complain 1. aboutyour hotel. I had a terrible stay in Room
5012 of your hotel from the 24th to the 26th of May, 2. when I came to
Guangzhou on business. Firstly, the conditioner in my room could not 3.be turned ( turn) down or
写作提升训练
投诉信
每日一背
Lesson 3 Please send me a card
Postcards always spoil my holidays. Last summer, I went to Italy. I visited museums and sat in public gardens. A friendly waiter taught me a few words of Italian. 'Then he lent me a book. I read a few lines, but I did not understand a word.
Dear Sir/ Madam,
语篇填空
I am writing to complain 1. aboutyour hotel. I had a terrible stay in Room
5012 of your hotel from the 24th to the 26th of May, 2. when I came to
Guangzhou on business. Firstly, the conditioner in my room could not 3.be turned ( turn) down or
高中英语投诉信PPT课件
?在遇到一些不文明现象所购商品质量差售后服务不满意等情况下向相关机构或人写信寻求解决问题
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
.
15
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
.
13
Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
.
15
第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
.
13
Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m
写作9：-投诉申告信PPT课件
It is my sincere hope that you will investigate the incident
seriously and effective measures should be taken to
prevent such an incident happening again.
12. 出乎意料
n__ee_d_l_e_s_s_t_s_a_y_\_le_t__a_lo_n_e__
13. 不用说 14. 尽快
______________________ as soon as possible
______________________ keep\ bear sth. in mind
.
5
套用句式
1. 我今天写信是投诉关于…… I am writing to you to complain about… I am writing to you with the purpose of complaining
about…
2. 这几年我对你们的服务都很满意，但是我写信是表达 关于……的不满。
4. 对……满意 _b_e_c_o_n_te_n_t_/s_a_ti_s_fi_ed_\_p_le_a_s_ed_\_f_ul_filled with 5. 糟糕的服务 _p_o_o_r_\b_a_d_s_e_r_vi_c_e___________ 6. 采取措施 _t_ak_e__m_e_a_su_r_e_s_\s_te_p_s_\a_c_ti_o_n_t_o_d_o sth
I have been content/satisfied with your service for these years but I am writing to express\convey my dissatisfaction about…
英语作文投诉信课件
?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.
高三英语一轮复习写作专题课件课件6：投诉信
好句朗诵
8. I am waiting for a reasonable explanation and expecting an early reply. 我在等待一个合理的解释，并期待及早回复。 9. Could you change a new one for me or return my money as soon as possible? 您能否尽快换一个新的给我或者给我退款？
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好句朗诵
1. The main problems are as follows. 主要的问题如下。 2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。 3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。
高考英语投诉信课件(共44张PPT)
will your company pay for the postage?
I would appreciate it very much if you could solve the
problem immediately. Looking forward to your reply.
Yours sincerely,
高 考 英 语 投 诉信课 件(共4 4张PPT )
Underline useful expressions &recite them!
高 考 英 语 投 诉信课 件(共4 4张PPT )
高 考 英 语 投 诉信课 件(共4 4张PPT )
To whom it may concern,
Passage 1
Appreciation and learning:
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
the above reasons, I demand either a new pair of black
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
高三英语一轮复习应用文投诉信写作课件
satisfactory reply as soon as possible.
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
例2.我希望你们能认真对待我的反馈，并采取措施改善你们的服务。
I do hope that you can take my feedback seriously
and take measures to better your service..
—————————————————————————————
投诉信写作
投诉信 第二段-投诉点句式四
I urged XX to..., only to be rejected coldly.
我敦促XX...，结果却被冷冷地拒绝
Several times though I ....,no satisfactory solution was offered.
————————————————————————————————
dirty.
————————————————————————————————
——
投诉信写作
投诉信 第二段-投诉点句式二
The last straw came/My discontent increased when...
当...，最终我奔溃了，我不满的情绪增加了。
例1.我甚至无法用它打电话或接电话时，这是最后一根稻草。
The last straw came when I even failed to make or receive calls
————————————————————————————————
with it.
————————————————————————————————
my unpleasant service.
2.我是李华，5月13日在贵酒店住了一晚。我写这封信是想要表达我对
高三一轮复习写作提升训练投诉信课件(共20张)
四、 On no account can we do …（我们绝不能……）
例句：我们绝对不能忽略知识的价值。
On no account can we ignore the value of knowledge.
1.我们绝对不能忽略教育的重要性。 2.我们决不能把快乐等同于财富。 3.我们决不能向困难屈服。
1.我深信，只要我们坚持每天背一些有用的表达，我们就可以提高我们的英语写作。 2.我深信预防重于治疗。 3.我坚信中国将会越来越强大。
1. I am greatly convinced that we can improve our writing if we insist on reciting some useful expressions. 2. I am greatly convinced that prevention is better than cure. 3. I am greatly convinced that China will become more and more powerful.
假期过得真快，可我还没有给我的朋友们寄过一张明信片。到了最后一天，我作出了一项重大决定。我早早
起了床，买来了37张明信片。我在房间里关了整整一天。然而竟连一张明信片也没写成！
一.句式提升
一.It goes without saying that… = (It is) needless to say (that)… 不用说…
(1)I feel bad to trouble you but I have to make a
听'Th音en乐 3h的.e听好len处t音是me可乐a以b让o的o我k.们好放松处。 是可以让我们放松。 不用1说.，A我们n的a成d功v取a决n于勤ta奋g。e of this kind of glasses is that it can protect our
高中英语投诉信 PPT课件 图文
Thank you for your consideration and I will be looking forward to your reply.
Sincerely,
完善写作流程图
自我介绍 写作目的
•
•
内容
•
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
6. 调查此次事件
investigate/look into the matter/incident
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对方提出投诉。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
Sincerely,
完善写作流程图
自我介绍 写作目的
•
•
内容
•
常用语块
1. 抱怨
__c_o_m__p_l_a_i_n__a_b__o_u_t_______
Dear Sir, 第一段：自我介绍+写信目的
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m I’m writing to make a complaint about the
6. 调查此次事件
investigate/look into the matter/incident
7. 表达不满
express one’s dissatisfaction about
8. 要求合理的赔偿
ask for reasonable compensation.
套用句式
② 写信目的， 因何事向对方提出投诉。
Dear Dir,
I am Li Hua, one of your customers. I’m writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation.
三、投诉信模板
Dear ________， I am ________ (自我介绍). I am writing to make
2016年全国高考英语应用文写作训练之投诉信 (共21张PPT)
【模拟真题1：投诉服务态度】
假如你是李华，昨天在商场购买了一台电风扇， 回家后发现它不能运转。你回到店里与营业员交 涉时该营业员对你的态度恶劣，对你提出的问题 不予受理。请你为此向经理写一封投诉信。 Dear Mananger, … Sincerely yours, Li Hua
7. day改为days
8. I feel sorry to trouble you but I have to make an complaint. 8. an改为a
9. The reason for my dissatisfaction is what it’s not the double-room I ordered. 9. what改为that
1. I received so poor service that I felt I should bring it to your attention. 1. so改为such 2. I think it must have some quality problems and I really annoyed about it. 2. really前面加am 3. It makes me so unsatisfied that I want to change it and have my money back. 3. and改为or
全国高考英语应用文写作
inform sb. 通知某人 order 订货 regretful 遗憾的 work 运转；运行 take the temperature 测量温度 interrupt 干扰;打扰 make a complaint 投诉；抱怨 an electric fan 电扇 assistant 助手；营业员
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te the following sentences . Two points each.
4. 请退还我30%的钱，否则我会被迫采取进一 步的措施。 Please give 30% of my money back, or I shall be forced to take the matter further. 5. 她是个没有耐心的人，根本不耐心回答我的 问题。 She was not a person with patience and didn’t patiently answer my questions at all. 6. 我要求她当面向我道歉。 I demand that she (should) make an apology to me face to face.
solutions to the problem as soon as possible. (3)Since your store has gained a good reputation
1
投诉信
2
相关短语
1.make reservations for a single room 预订了一间单人房
2. a professional tour guide 一个专业的导游 3. famous tourist attractions 著名景点
places of interest 风景名胜 4. customer satisfaction 客户满意度
12. change it for a new one/ exchange … for another one 换一件新的 return sth. for a new replacement 更换新的
13. give sb. a full refund 全额退款给某人 declare a full refund 要求全额退款
Worse still, there was a ten-day delay in delivering
my shoes. 3. 我要求要么马上寄给我一双新的黑鞋子，要么 全额退款。
I demand either a new pair of black shoes (should)
be posted to me immediately or I (should) be given
accompanying instructions 随货使用说明书 5. historical attractions 历史名胜 6. a five-star hotel 一个五星级宾馆
share a room 共住一个房间 7. faulty items/ products 故障产品 8. get punishment/ be punished 受到惩罚
9
Translate the following sentences . Two points each.
(1)我写信是要投诉你们餐厅服务差。 I am writing to complain about
__th_e__p_o_o_r_s_e_r_v_ic_e__in__y_o_u_r_r_e_s_ta_u_r_a_n__t . (2)我写信是要投诉你们公司产品质量差, 并要求
2. 所购买产品等存在的问题 3. 你的要求（退货；全额退款; 道歉）
写信时，要注意写信的对象，运用得体的语言表达， 适当增加to my anger…等符合投诉信感情色彩的词或 短语，以加强语气，使表达更加丰富。
6
Round 1
争分夺秒
规则：选手站起来后，要在10秒钟内完成任务。 本轮积分较多的小组具有在Round 2优先 选择任务卡的权利。
apologize to sb. 向某人道歉 22. to our disappointment 让我们失望的是... 23. process/ deal with one’s complaint at your
earliest convenience 尽快处理某人的投诉
5
技巧点拨
1. 开门见山、写明目的--- 投诉（产品/ 服务/ 人） 。 I am writing to complain about______.
14. for the above reasons 基于上述理由 15. travel agency 旅行社
4
16. pay for the postage 付邮资 17. make mistakes 犯错误 18. without patience =impatiently 没有耐心 19. be forced to do sth. 被迫… 20. a person with patience 有耐心的人 21. make an apology to sb./
你们尽快解决问题。
__I’_m__w__ri_t_in_g__t_o_c_o_m__p_la_i_n_a_b__o_u_t _th__e_p_o_o_r_q__u_a_li_ty_ __o_f _th_e__p_r_o_d_u_c_t_s_o_f_y_o_u_r__co_m__p_a_n_y__and ask for
7
Translate the following sentences . Two points each.
1. 我写信的目的是要向你投诉我最近在你们网站
上购买的一双运动鞋(sneaker)。
I’m writing to complain about a pair of sneakers
I recently purchased from your website. 2.更糟糕的是，交鞋的日期推迟了10天。
3
9. go wrong 出毛病
There is something wrong with ...... ......出毛病/有问题/出故障 10. return my money to me 退还我钱 give half of one’s money back 退还一半钱 11. apply for… 申请…
4. 请退还我30%的钱，否则我会被迫采取进一 步的措施。 Please give 30% of my money back, or I shall be forced to take the matter further. 5. 她是个没有耐心的人，根本不耐心回答我的 问题。 She was not a person with patience and didn’t patiently answer my questions at all. 6. 我要求她当面向我道歉。 I demand that she (should) make an apology to me face to face.
solutions to the problem as soon as possible. (3)Since your store has gained a good reputation
1
投诉信
2
相关短语
1.make reservations for a single room 预订了一间单人房
2. a professional tour guide 一个专业的导游 3. famous tourist attractions 著名景点
places of interest 风景名胜 4. customer satisfaction 客户满意度
12. change it for a new one/ exchange … for another one 换一件新的 return sth. for a new replacement 更换新的
13. give sb. a full refund 全额退款给某人 declare a full refund 要求全额退款
Worse still, there was a ten-day delay in delivering
my shoes. 3. 我要求要么马上寄给我一双新的黑鞋子，要么 全额退款。
I demand either a new pair of black shoes (should)
be posted to me immediately or I (should) be given
accompanying instructions 随货使用说明书 5. historical attractions 历史名胜 6. a five-star hotel 一个五星级宾馆
share a room 共住一个房间 7. faulty items/ products 故障产品 8. get punishment/ be punished 受到惩罚
9
Translate the following sentences . Two points each.
(1)我写信是要投诉你们餐厅服务差。 I am writing to complain about
__th_e__p_o_o_r_s_e_r_v_ic_e__in__y_o_u_r_r_e_s_ta_u_r_a_n__t . (2)我写信是要投诉你们公司产品质量差, 并要求
2. 所购买产品等存在的问题 3. 你的要求（退货；全额退款; 道歉）
写信时，要注意写信的对象，运用得体的语言表达， 适当增加to my anger…等符合投诉信感情色彩的词或 短语，以加强语气，使表达更加丰富。
6
Round 1
争分夺秒
规则：选手站起来后，要在10秒钟内完成任务。 本轮积分较多的小组具有在Round 2优先 选择任务卡的权利。
apologize to sb. 向某人道歉 22. to our disappointment 让我们失望的是... 23. process/ deal with one’s complaint at your
earliest convenience 尽快处理某人的投诉
5
技巧点拨
1. 开门见山、写明目的--- 投诉（产品/ 服务/ 人） 。 I am writing to complain about______.
14. for the above reasons 基于上述理由 15. travel agency 旅行社
4
16. pay for the postage 付邮资 17. make mistakes 犯错误 18. without patience =impatiently 没有耐心 19. be forced to do sth. 被迫… 20. a person with patience 有耐心的人 21. make an apology to sb./
你们尽快解决问题。
__I’_m__w__ri_t_in_g__t_o_c_o_m__p_la_i_n_a_b__o_u_t _th__e_p_o_o_r_q__u_a_li_ty_ __o_f _th_e__p_r_o_d_u_c_t_s_o_f_y_o_u_r__co_m__p_a_n_y__and ask for
7
Translate the following sentences . Two points each.
1. 我写信的目的是要向你投诉我最近在你们网站
上购买的一双运动鞋(sneaker)。
I’m writing to complain about a pair of sneakers
I recently purchased from your website. 2.更糟糕的是，交鞋的日期推迟了10天。
3
9. go wrong 出毛病
There is something wrong with ...... ......出毛病/有问题/出故障 10. return my money to me 退还我钱 give half of one’s money back 退还一半钱 11. apply for… 申请…