酒店预订常用英语

Accept Room Reservation

Part 1: Important tips

○1Guest’s full name

○2Date of arrival and departure

○3Number of people in the group

○4Type and number of rooms requested

○5Name of company or travel agency

○6Room rate

○7Method of payment

○8Guest’s telephone number or E-mail address

○9Any other special requests

Part 2: Useful expressions

○1May I have your (the guest’s) full name, please? And Could you spell your name please?

○2Is this reservation for yourself?

○3When will you arrive and how long will you be staying at the hotel? / May I know your arrival and departure dates?

○4How many in your guests? Are there accompanying children? (ask how old children are)

○5What type of room do you like, twin, double or suite? Smoking or non-smoking room?

○6You are coming for a tourist or business?

○7May I know you are a member in New Century Club or a customer from contracted company?

○8We offer buffet breakfast from 6:30 to 10:00, do you need breakfast?

○9We recommend you our executive king bedroom ,the rate is 2180RMB,we can give you a discount 1166RMB include 1 breakfasts and 10% service charge. What do you think?

○10May I have your contact number or E-mail address?

○11When you would probably arrived at our hotel?

○12Your reservation will be held until 18:00 on the arrival date if no deposit or credit card. Do you need to guarantee your reservation?

○13If you make a guaranteed reservation, your booking will be retained until 12:00 the next day, if there are changes during the day is free to cancel before 18:00, not canceled within the specified time, we will charge you the first night room charge. Our check-in time is 14:00 and check-out time is 12:00.

○14Let me confirm your reservation, please. You booked a _room under/by the

name_ ,from _ to _, the rate is _, your phone number/E-mail address is_ .am I right? ○15Our hotel in the suburbs of Shanghai, do you need transfer/pick-up service? Could you tell me your flight number and airline?

○16What else can I do for you? /Is there anything else that I can do for you?

○17Thank you for calling. Songjiang New century look forward to your visit, wish you a happy life /wonderful day. If you have any questions, feel free to call us at any time.

Part 3: key words

○1types of bed

Single Bed 单人床

Twin Beds 成对单人床

Double bed 双人大床

King-size Bed 特大号双人床

Sofa Bed 沙发床

Rollaway Bed 折叠床

Baby Cot 婴儿床

○2room types

Single Room

Double Room

Twin Room

Triple Room 三人房间

Junior Suite 简单套房

Connecting Room 连通房

Deluxe Suite 豪华套房

Executive Suite 行政套房

Presidential Suite 总统套房

Premium Room 精选客房

○3Guaranteed Reservation

Prepayment guaranteed reservation 提前支付

Credit card guaranteed reservation 信用卡担保

Advance deposit or partial payment 提前交押金/分批（部分）付款

Travel agent guaranteed reservation 旅行社担保

Voucher 代金券、票券

Corporate guaranteed reservation 公司担保