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To whom It May Concern:

Pleased to write this letter of recommendation in my capacity as general manager of XXXXXXX Co.,Ltd, supporting my former underling and colleague, Ms.

XXXXXXX in her application for the master program Hotel Management. During the considerably long period from 2001 to 2004 when XXXXXXXworked forXXXXX, attached to XXXXXXX Co.,Ltd, I have known her quiet well and glad to be informed of her decision of application for your esteemed university. I genuinely offer my best wishes for Han's application and may her have a brighter prospect. Since she joined the hotel, Ms. XXXXXXXhas demonstrated a character of independence, consistence, and efficiency. She arranged the work quite well. In addition with her willingness to learn and endeavor to explore business, she was soon promoted as the manager of the Front Hall. Due to her excellent performance on work, she was also appointed as the manager of Sales Department. The highly team spirit Ms. XXXXXXXexhibited won praise and friendship from all the other departments. Ms. XXXXXXXcould play the leading role in managing a hotel with her strong entrepreneur spirit and oriented self-motivation. In August 2001, XXX was mobilized to the XXX Hotel as the manager of the Front Hall as well as the Sales Department. In fact, the hotel was stepping into bankruptcy because of mal-management at that time. However, XXXXX, with confidence and conviction, led the team to expand business in an active manner. By carrying out a series of activities such as handing out brochures, exploring the potential customers and visiting the sponsors, XX successfully promoted the fame of the hotel and turned the hotel from deficit into surplus in about one month. Especially, the hotel keeps the favorable business volume quite stably. To our content, its occupancy rate ranks the highest in XXX with the average annual occupancy rate of over 85%, exceeding the annual business index and creating substantial profits.

Regarding her elevated work ability, Han's sense of responsibility and bravery impressed me even more. In the late April 2003 when SARS fiercely broke out in Beijing, XXXXXX, another hotel belonged to the group where XXX worked, was collected by the government to provide rest site for the medical staff. Therefore, all the employees of the hotel had to contact them, which were considered as extremely

dangerous to be affected by SARS. Some of the leaders and other personnel left with fear, which XXXXXXXstayed without hesitation. It was a period of onerous work load, as XXXXXXXand the remaining colleagues were not only responsible for ensuring the safety of the employees, but also for arranging the lives of the medical staff. Finally, XXXXXXXwith other colleagues were praised by the executive committee of the group, the medical staff as well as the local government.

Moreover, Ms. XXXXXXXis a nice, easy-going character, a good

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