Business tiquette 商务礼仪英语(双语课件)
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8. In business meeting, you can not leave suddenly without saying goodbye.
9. When talking, you’d better look at the other person right in his eyes all the time.
Gifts 10. Etiquette in Business Activities
References (与本课件有关的 参考书目)
杨文慧,周瑞琪 《商务礼仪英语》 广州: 中山大学出版社: 2003年
[德] 阿道夫·弗莱尔，冯·克尼格著
曹晓寒,刘昭霞译 《克尼格礼仪大全》 北京: 中国商业出版社 2004年 杜保良主编 《英语社交高手》 北京: 外文出版社: 2003年 Nora Toots, Tiiu Loog 原著 冀群姐编译 《涉外秘书英语》 北京: 外语教学与研究出版社: 2002年
How to say “thanks”? How to congratulate people? How to make apology?
test
Test 2
True or False:
1. In order to build a good relationship, you should always praise other people.
Focus Homework and test
Homework and test for chapter 3
Review what you have learned in class and discuss:
How to make and receive business phone call? What are the suggested steps?
Focus Homework and test
Homework and test for chapter 2
Review what you have learned in class and discuss:
How to make compliments? What are the useful phrases and sentences?
2. If you want to know someone’s name, you can ask “ What’s your name?”
3. You’d better extend your name card with both hands to show your respect.
4. You’d better begin with a small talk, if the person is your new customer.
Focus Homework and test
Homework and test for Chapter 1
Review what you have learned in class and discuss:
How to greet and shake hands with a business partner?
5. Weather is not a good neutral subject.
6. If it’s a stranger, you can start by talking about his family.
7. If it’s an old customer, you can get down to business by talking about last order.
etiquette
Contents: English for Business Etiquette
Contents: English For Business Etiquette
1. Etiquette for Business Greeting 2. Etiquette in Business Talks 3. Etiquette for Business Calls 4. Etiquette for Business Visiting 5. Reception Etiquette 6. Etiquette in Business Negotiating 7. Etiquette for Business Dinner 8. Etiquette for Business Dressing 9. Etiquette for Sending Business
Introduction of teaching method
All dialogues in every chapter will be role played by students.
Demonstrate and discuss special business etiquette in some aspects.
Introduction of the teacher
Nancy Tu 涂慧娟 Major in Foreign Trade English 2 years in Taiwanese invested
computer company as an international buyer 10 years in this university, teaching business English, Business Etiquette, International Trade Practice, and so on.
Introductions about this book
Yang Wenhui, Zhou Ruiqi. English For Business Etiquette, Guangzhou: Zhong Shan University Press, 2003
There are all together 14 chapters.
Put in additional knowledge. Quiz: test yourself. Homework: review key points and
difficult points. Real life practice: how to tie
Introductions of daily performance scoring (30’ 30%)
Chapter 3 Etiquette for Business Calls
Dialogues: Role play P36~P57
Making and Receiving Business Calls
Leaving Business Message Ringing Back Dealing with Urgent Call Dealing with Complaining Call
Our rules for classroom study
I’ll call the roll from time to time. Don’t be late to my class! If you can’t attend, you can ask
for leave IN ADVANCE. You need to write a notice in English and hand in before hand. Three absences mean that you’ll fail the course automatically. Being late for three times equals to one absence.
2. You can always praise a person by saying “ you are beautiful / handsome.” even if the person is plain or ugly.
3. When a person praise you, you can say “ not really.”.
4. In order to express your appreciation, you can say “ I’m 源自文库ery sorry to have wasted so much of your time.
5. In answering other person’s “thank you”, you’d better say “ Never mind.”
Chapter 1 Etiquette for Business Greeting
Dialogues: Role play P2~P17
Greeting, Introduction & Visiting Cards
Chatting Getting Down to Business Ending a Meeting
Important Chapters
1. Etiquette for Business Greeting 2. Etiquette in Business Talks 3. Etiquette for Business Calls 4. Etiquette for Business Visiting 5. Reception Etiquette 6. Etiquette in Business Negotiating 7. Etiquette for Business Dinner 8. Etiquette for Business Dressing 9. Etiquette for Sending Business Gifts 10. Etiquette in Business Activities
Business Etiquette
外语学院:涂慧娟制作
Introductions
Introductions of the teacher Introductions of the rules Introductions of teaching
methods Introductions of scoring method Introductions about this book Basic Knowledge of business
How to introduce a business partner?
How to exchange visiting cards? How to find a neutral subject to
chat?
test
test 1
True or False:
1. You can only shake hands with your right hand.
Attendance 10’ Classroom role play 5’ Homework and test 5’ Real life Practice 10’
10% 5% 5% 10%
Note: The final written test will take 70 points of the total mark.
How to leave a business message? How to deal with an urgent call? How to deal with a complaining
10. You should obey rule of business etiquette in all cases.
Chapter 2 Etiquette in Business Talks
Dialogues: Role play P19~P35
Compliments Thanks Congratulation Apology
9. When talking, you’d better look at the other person right in his eyes all the time.
Gifts 10. Etiquette in Business Activities
References (与本课件有关的 参考书目)
杨文慧,周瑞琪 《商务礼仪英语》 广州: 中山大学出版社: 2003年
[德] 阿道夫·弗莱尔，冯·克尼格著
曹晓寒,刘昭霞译 《克尼格礼仪大全》 北京: 中国商业出版社 2004年 杜保良主编 《英语社交高手》 北京: 外文出版社: 2003年 Nora Toots, Tiiu Loog 原著 冀群姐编译 《涉外秘书英语》 北京: 外语教学与研究出版社: 2002年
How to say “thanks”? How to congratulate people? How to make apology?
test
Test 2
True or False:
1. In order to build a good relationship, you should always praise other people.
Focus Homework and test
Homework and test for chapter 3
Review what you have learned in class and discuss:
How to make and receive business phone call? What are the suggested steps?
Focus Homework and test
Homework and test for chapter 2
Review what you have learned in class and discuss:
How to make compliments? What are the useful phrases and sentences?
2. If you want to know someone’s name, you can ask “ What’s your name?”
3. You’d better extend your name card with both hands to show your respect.
4. You’d better begin with a small talk, if the person is your new customer.
Focus Homework and test
Homework and test for Chapter 1
Review what you have learned in class and discuss:
How to greet and shake hands with a business partner?
5. Weather is not a good neutral subject.
6. If it’s a stranger, you can start by talking about his family.
7. If it’s an old customer, you can get down to business by talking about last order.
etiquette
Contents: English for Business Etiquette
Contents: English For Business Etiquette
1. Etiquette for Business Greeting 2. Etiquette in Business Talks 3. Etiquette for Business Calls 4. Etiquette for Business Visiting 5. Reception Etiquette 6. Etiquette in Business Negotiating 7. Etiquette for Business Dinner 8. Etiquette for Business Dressing 9. Etiquette for Sending Business
Introduction of teaching method
All dialogues in every chapter will be role played by students.
Demonstrate and discuss special business etiquette in some aspects.
Introduction of the teacher
Nancy Tu 涂慧娟 Major in Foreign Trade English 2 years in Taiwanese invested
computer company as an international buyer 10 years in this university, teaching business English, Business Etiquette, International Trade Practice, and so on.
Introductions about this book
Yang Wenhui, Zhou Ruiqi. English For Business Etiquette, Guangzhou: Zhong Shan University Press, 2003
There are all together 14 chapters.
Put in additional knowledge. Quiz: test yourself. Homework: review key points and
difficult points. Real life practice: how to tie
Introductions of daily performance scoring (30’ 30%)
Chapter 3 Etiquette for Business Calls
Dialogues: Role play P36~P57
Making and Receiving Business Calls
Leaving Business Message Ringing Back Dealing with Urgent Call Dealing with Complaining Call
Our rules for classroom study
I’ll call the roll from time to time. Don’t be late to my class! If you can’t attend, you can ask
for leave IN ADVANCE. You need to write a notice in English and hand in before hand. Three absences mean that you’ll fail the course automatically. Being late for three times equals to one absence.
2. You can always praise a person by saying “ you are beautiful / handsome.” even if the person is plain or ugly.
3. When a person praise you, you can say “ not really.”.
4. In order to express your appreciation, you can say “ I’m 源自文库ery sorry to have wasted so much of your time.
5. In answering other person’s “thank you”, you’d better say “ Never mind.”
Chapter 1 Etiquette for Business Greeting
Dialogues: Role play P2~P17
Greeting, Introduction & Visiting Cards
Chatting Getting Down to Business Ending a Meeting
Important Chapters
1. Etiquette for Business Greeting 2. Etiquette in Business Talks 3. Etiquette for Business Calls 4. Etiquette for Business Visiting 5. Reception Etiquette 6. Etiquette in Business Negotiating 7. Etiquette for Business Dinner 8. Etiquette for Business Dressing 9. Etiquette for Sending Business Gifts 10. Etiquette in Business Activities
Business Etiquette
外语学院:涂慧娟制作
Introductions
Introductions of the teacher Introductions of the rules Introductions of teaching
methods Introductions of scoring method Introductions about this book Basic Knowledge of business
How to introduce a business partner?
How to exchange visiting cards? How to find a neutral subject to
chat?
test
test 1
True or False:
1. You can only shake hands with your right hand.
Attendance 10’ Classroom role play 5’ Homework and test 5’ Real life Practice 10’
10% 5% 5% 10%
Note: The final written test will take 70 points of the total mark.
How to leave a business message? How to deal with an urgent call? How to deal with a complaining
10. You should obey rule of business etiquette in all cases.
Chapter 2 Etiquette in Business Talks
Dialogues: Role play P19~P35
Compliments Thanks Congratulation Apology