商务英语基础口语对话

Simulated Exercise 1

Mr. Jeffrey is making a call to Oriental Corporation from Sydney, Australia. He has no idea of the quote basis of Oriental Corporation and doesn't think the quote reasonable. Mr. Lu, the sales manager, answers the phone, making explanations to Mr. Jeffrey.

Lu: Hello, this is Oriental Corporation, Mr. Lu speaking, may I help you?

Jeffrey: Hi, I am Ben Jeffrey, we met at Guangzhou Trade Fair last month.

Lu: Oh! Hello, Mr. Jeffrey, how have you been?

J: I’ m fine, thank you. I’m calling to discuss the quote basis of your company with you?

Lu: OK. What do you think of it?

J: I have no idea of it, could you tell me the specification?

Lu: Of course. May I have you specific inquiry?

J: We’re planning to place an order for 500 bales. So, what’s the price?

Lu: I’d like to give you the lowest price of 1500＄per bale FOB Sydney.

J: Oh, I don’t think it is reasonable, after all, we have cooperated many times.

Lu: I know, it is just for this reason that I try my best to give you a lower price.

J: I was wondering whether you could give us a discount. You know, discount will encourage us to push the sales of your products.

Lu: If the order was for a large quantity, say, 1000 bales, we will give you a 4 percent discount.

J: That’s great. I will discuss it with my boss and then ring you for another talk.

Lu: OK, please call me at any time.

Simulated Exercise 2

Mark, manager of the Sourcing Department of Bestseller Company (a competitive clothing company), is answering a call from Janet Hung, the supplier, who is trying to recommend their new clothing materials.

J: Hello, I’d like speak to Mark, please?

M: This is Mark speaking, who’s that?

J: Hello, this is Janet Hung from London, we met at the Guangzhou Trade Fair last month.

M: Oh, hello, how have you been?

J: I’m fine, thank you. I’m calling to you for recommending our new clothing materials.

M: Well, what the new materials are?

J: There are three materials this time: acrylic, modal and flannel. Which particular items are you interested in?

M: What about the flannel?

J: This material is very soft and warm. It is very comfortable for people to wear. What’s more, it has a big market potential in the coming winter.

M: What’ s the quotation of this?

J: 90$ per bale.

M: Oh, I am sorry to say that it’s rather stiff. Could you give us a discount?

J: Sure, if you place an order over 500 bales, I will give you a 5% discount.

M: OK. I will discuss it with my boss and then ring you for another talk.

J:Great, please call me at any time.

Simulated Exercise 3

The clerk tells the client that no other terms of payment are accepted but Letter of Credit. But the client is reluctant to open a Letter of Credit because his order is not a large one and opening a Letter of Credit is really complicated to him. They are making negotiations over this problem and finally they work out a solution which satisfies both parties.

Client: Well, we’ve settled the problem on price, quality and quantity. Now what about the terms of payment?

Clerk: We only accept payment by irrevocable letter of credit payable against shipping documents.

Client: I see. Could you make an exception and accept D/A or D/P?

Clerk: I am afraid not. We insist on a letter of credit.

Client: To tell you the truth, a letter of credit will increase the cost of my import. And it also inconvenient for us.

Clerk: Oh, sorry. I can’t be of my help in that respect.

Client: Also, there will be bank charges in connection with the credit. It will help me greatly if you could accept D/A or D/P. It makes no difference to you, but it does to me.

Clerk: Well, you must know the importance that a letter of credit means to the exporter.

Client: I know, but in view of our long-standing partnership, could you give me some convenience?

Clerk: I am so sorry. We haven’t accepted other terms of payment. If not, you can consider to reduce your order.

Client: Oh no, I won’t reduce my order. I’ll take the full quantity you offer, and I’ll arrange for the L/C to be opened in your favor.

Clerk: That’s be fine. Thanks for your understanding of our payment policy. Simulated Exercise 4

Richard talks with Min Fang about the packing after having settled an order of another 180000 pairs of shoes.

M: Thanks for your support to place such a big order.

R: You’re welcome, after all, we have a long-standing partnership. Now could we discuss the package of the shoes?

M: Sure. You can choose bulk packing, inner packing, carton packing and fiber board packing.