《教学分析》-RCCA(C)根因分析
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• “We have been doing this for 15 years with no substantial improvement, why is today going to be any different?” (George David, Ito University)
“我们已经如此工作了 15 年而没有实质性的改进，今天又会有什么区 别?” (George David, 伊滕大学)
UTC 目前的思想状态UTC Current Mindset
We must change the culture必须改变文化
• “I have no time to address root cause, I must ຫໍສະໝຸດ Baidueet the delivery schedule!”
“我没有时间查找根源,我必须赶交付进度 !”
• 执行Implementation
– Eight-step process including tools 八个步骤
• 特征Characteristics
– Define the problem 定义问题 – Analyze the problem 分析问题 – Identify the root cause 确定根本原因 – Apply mistake proofing 运用错误预防
问题根源纠正行动 (RCCA)
Training for Pilots and ACE Implementation Managers
Overview概述
• 益处Benefits
– Standardize intervention at root cause to prevent problems from reoccurring 标准化解决方法,从根本上防止问题重复 出现
• Use a method that will enable you to eliminate turnbacks identified through QCPC, equipment downtimes and defects in your products and services.使用方法来消除在在生产和服务中发生于 QCPC，设备停机和缺陷的重复问题。
对于我们业务发展的未来必须具有“新的精神 ”！
UTC 渴望的思想状态UTC Desired Mindset
The New Spirit of Management管理新精神 • “We must be actively involved to find root causes”
“必须积极参与寻找问题根源” • “We must fix defects by fixing the process, not by adding more
• Understand the 8 steps that form the RCCA process 了解组成 RCCA 的8个步骤
• Know when to use it 掌握何时运用RCCA。
Introduction简介
QCPC & MFA
Map process
Collect data
Survey customers
Introduction
What is it used for 使用目的?
• Correct a problem methodically系统地纠正问题:
– By determining its root cause 通过确定根源 – By applying the best possible solutions通过应用最佳方案
Table of contents目录
• Objectives 目标 page 4 • Introduction 简介 page 5 • RCCA Steps 步骤 page 18 • Conclusion 结论 page 36
Objectives目标
At the end of this module, you will be able to该 单元学习完毕后,将能够:
• We have a recurring problem 问题重复出现...
Or或
• We are not sure of the causes 不能确定原因
or 或
• The problem is not constant (it comes and goes)
or 问题不持续（时有时无）
• We want to take the time to solve the problem once and for all!我们需要花时间一次并彻底解 决问题
• “You continually develop and release new products with known quality problems, why?” (UTC Customer)
“你们不断研制和生产的新产品存在已知的质量问题，为什么?” (UTC 用户)
We must have a “new spirit” for the future of our business!
Select best opportunities
Chartered team
Process M过an程ag管em理ent
Process A B C D E F G
Objectives
1
2
3
4
5
6
30 % 20 % 20 % 15 % 10 % 5 %
High
Medium
Low
2. Measure衡量
Root Cause Analysis Why ?
Why ?
1. Define定义
3. Analyze分析
Why ?
4. Improve改进 5. Control控制
Répétable
Select opportunities
Efficace Efficient
Standard Work
Mistake Proofing
• Prevent a problem from recurring 避免问题重复出现:
– By following through 跟踪全过程 – By standardizing the solutions 使解决方案标准化
?
Introduction
When do we use 何时使用RCCA?
“我们已经如此工作了 15 年而没有实质性的改进，今天又会有什么区 别?” (George David, 伊滕大学)
UTC 目前的思想状态UTC Current Mindset
We must change the culture必须改变文化
• “I have no time to address root cause, I must ຫໍສະໝຸດ Baidueet the delivery schedule!”
“我没有时间查找根源,我必须赶交付进度 !”
• 执行Implementation
– Eight-step process including tools 八个步骤
• 特征Characteristics
– Define the problem 定义问题 – Analyze the problem 分析问题 – Identify the root cause 确定根本原因 – Apply mistake proofing 运用错误预防
问题根源纠正行动 (RCCA)
Training for Pilots and ACE Implementation Managers
Overview概述
• 益处Benefits
– Standardize intervention at root cause to prevent problems from reoccurring 标准化解决方法,从根本上防止问题重复 出现
• Use a method that will enable you to eliminate turnbacks identified through QCPC, equipment downtimes and defects in your products and services.使用方法来消除在在生产和服务中发生于 QCPC，设备停机和缺陷的重复问题。
对于我们业务发展的未来必须具有“新的精神 ”！
UTC 渴望的思想状态UTC Desired Mindset
The New Spirit of Management管理新精神 • “We must be actively involved to find root causes”
“必须积极参与寻找问题根源” • “We must fix defects by fixing the process, not by adding more
• Understand the 8 steps that form the RCCA process 了解组成 RCCA 的8个步骤
• Know when to use it 掌握何时运用RCCA。
Introduction简介
QCPC & MFA
Map process
Collect data
Survey customers
Introduction
What is it used for 使用目的?
• Correct a problem methodically系统地纠正问题:
– By determining its root cause 通过确定根源 – By applying the best possible solutions通过应用最佳方案
Table of contents目录
• Objectives 目标 page 4 • Introduction 简介 page 5 • RCCA Steps 步骤 page 18 • Conclusion 结论 page 36
Objectives目标
At the end of this module, you will be able to该 单元学习完毕后,将能够:
• We have a recurring problem 问题重复出现...
Or或
• We are not sure of the causes 不能确定原因
or 或
• The problem is not constant (it comes and goes)
or 问题不持续（时有时无）
• We want to take the time to solve the problem once and for all!我们需要花时间一次并彻底解 决问题
• “You continually develop and release new products with known quality problems, why?” (UTC Customer)
“你们不断研制和生产的新产品存在已知的质量问题，为什么?” (UTC 用户)
We must have a “new spirit” for the future of our business!
Select best opportunities
Chartered team
Process M过an程ag管em理ent
Process A B C D E F G
Objectives
1
2
3
4
5
6
30 % 20 % 20 % 15 % 10 % 5 %
High
Medium
Low
2. Measure衡量
Root Cause Analysis Why ?
Why ?
1. Define定义
3. Analyze分析
Why ?
4. Improve改进 5. Control控制
Répétable
Select opportunities
Efficace Efficient
Standard Work
Mistake Proofing
• Prevent a problem from recurring 避免问题重复出现:
– By following through 跟踪全过程 – By standardizing the solutions 使解决方案标准化
?
Introduction
When do we use 何时使用RCCA?