信息系统管理实践第十章课件information systems management in practice

10-10
Project Management
What is Project Management? cont.
• A project is a collection of related tasks and activities undertaken to achieve a specific goal. All Projects (IT or other) should:
• Chapter 9 dealt with developing systems • This lecture / chapter looks at the issues surrounding systems development:
– Project Management
• What is it • Change Management • Risk Management
• Efficiency • Standards
– As we are seeing with operations and network management
• Outsourcing?
©2006 Barbara C. McNurlin. Published by Pearson Education.
10-5
©2006 Barbara C. McNurlin. Published by Pearson Education.
Introduction cont.
• IS departments can be viewed as being in the same three businesses:
– There are a number of management issues surrounding system development:
• “Staffing, staffing, staffing”, • As well as speed & nimbleness
©2006 Barbara C. McNurlin. Published by Pearson Education. 10-8
©2006 Barbara C. McNurlin. Published by Pearson Education. 10-2
Today’s Lecture
• Introduction
• Project Management
– What is Project Management – The Job of a Project Manager – Change Management – Risk Management – Tips for Good IT Project Management
10-4
©2006 Barbara C. McNurlin. Published by Pearson Education.
Introduction
•
•
Chapter 10 deals with issues surrounding system development
Companies are in three „businesses‟:
10ຫໍສະໝຸດ Baidu6
Introduction cont.
• Infrastructure management:
– Goal = reducing costs
• Providing infrastructure involves high fixed costs
– Battle = build scale
– Management focus =
– May sound simple and self-evident BUT = doesn‟t make it easy! – Many people get confused/concerned because IT project management contains the dreaded „T‟ word – Technology
– Have a clearly stated goal – Be „finite‟
• Clear beginning & end
• IT Project Management:
– 10% technical, 90% common sense – Management styles vary as do backgrounds – Key = keeping in mind, and under control the numerous interdependencies – GET THE JOB DONE!
• In reality IT project management is not that much different from other forms e.g. construction
©2006 Barbara C. McNurlin. Published by Pearson Education.
10-7
• Customer relationship:
Introduction
cont.
– Goal = provide service – PC support & help desks often outsourced
• Especially in Europe & Asia (multilingual needs)
• Measuring the Benefits of Systems
– – – – Distinguish Between the Different Roles of Systems Measure What Is Important to Management Assess Investments Across Organizational Levels Do Investors Value IT Investments?
10-12
©2006 Barbara C. McNurlin. Published by Pearson Education.
Project Management
The Job of a Project Manager
• Responsible for the following tasks:
1. Setting Up the Project
– Outsourcing offshore = increasing dramatically
• Product innovation:
– Goal = speed
• Provides nimbleness
– Key to success = talent
• In IT, developers are “king” so they are given the coolest tools
©2006 Barbara C. McNurlin. Published by Pearson Education. 10-11
Project Management
What is Project Management? cont.
•
–
Project Management Institute
Project Management encompasses five processes
Project Management
• Today, much organizational work is performed via projects • In IS as well as other functions, being able to manage a project to completion, and deliver the expected outcome within the allotted time and budget, has become an increasingly valuable skill
Management Issues in Systems Development
Chapter 10
Information Systems Management In Practice 6E McNurlin & Sprague
PowerPoints prepared by Michael Matthew Visiting Lecturer, GACC, Macquarie University – Sydney Australia
1. Operations are infrastructure management 2. The help desk is the customer relationship business 3. System development is product innovation
©2006 Barbara C. McNurlin. Published by Pearson Education.
• • • Why
– – – – – A brief background of the project, and The business objectives to be achieved Key outputs to be produced Benefits List of milestones and expected timing • High level project plan Project team Stakeholders – and their expectations Definition of the work that needs to be undertaken Scope Specific exclusions
1. Infrastructure Management 2. Customer Relationship 3. Product Innovation
•
Traditionally companies have bundled the three (businesses)
– Leads to compromises because the three have conflicting agendas
Chapter 10
– Ways to replace legacy systems, and – Measuring the benefits of systems
• Case examples include the BOC Group, Down Corning, GTE Directories, Amazon.com, Toyota Motor Sales, Wachovia and a trucking company
©2006 Barbara C. McNurlin. Published by Pearson Education. 10-3
Today’s Lecture cont.
• Improving Legacy Systems
– To Replace or Not to Replace? – Options for Improving a Legacy System
1. 2. 3. 4. 5. Initiating Planning Executing Controlling, and Closing
–
To become a certified PMP = must pass tests covering nine knowledge areas:
1. 2. 3. 4. 5. 6. 7. 8. 9. Integration Scope Time Cost Quality Human Resources Communication Risk Procurement
©2006 Barbara C. McNurlin. Published by Pearson Education.
10-9
Project Management
What is Project Management?
• Project Management is simply the management of a project