外贸英语函电6
12种外贸英语函电范文
12种外贸英语函电范文导语:外贸行业总要写一些外贸函电，以下是人才小网搜集整理的外贸函电范文，欢迎阅读!1. 主动联系采购商Dear Sirs: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.Yours faithfully2. 提出询价Dear Sirs: Jun.1, 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..Truly3. 迅速提供报价Gentlemen: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.4. 如何讨价还价Gentlemen: June 8, 2001We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.Yours truly5 同意进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.Sincerely6 拒绝进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly7 正式提出订单Gentlemen: June 15, 2001We have discussed your offer of 5% and accept it on theterms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly8 确认订单Gentlemen: June 20, 2001Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.Sincerely9 请求开立信用证Gentlemen: June 18, 2001Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.Sincerely10 通知已开立信用证Dear Sirs: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.Sincerely11 请求信用证延期Gentlemen： Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.Sincerely12 同意更改信用证Gentlemen: Sept. 5, 2001We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.Sincerely。
Unit 6 Confirmation Acceptance《外贸英语函电》PPT课件
We appreciate your cooperation and trust that the shipment
which is to be dispatched after receipt of the relative
let us have any other inquiries of yours，as we shall be
only too pleased to meet your requirements which are
within our reach.
Yours truly，
New Words & Expressions
your earliest convenience.
We are arranging for the establishment of the relative L/C
with Bank of China，Shanghai and shall let you know by fax as
soon as it is opened.
认书
file n.档案，卷宗
arrange v.安排
urgent a.紧急的
stress v. n.强调，着重
punctual a.按时的
validity n.有效（性），有效
（期）
valid a.有效的
delay v. n.耽误，延误
detrimental（to） a.有害的
Notes
1.Although the prevailing quotations are somewhat
外贸英语函电范文(推荐十篇)
外贸英语函电范文(推荐十篇)外贸英语函电范文(篇一)Exporter Writes to Importer出口商给进口商的信(1)Dear Sirs,Your firm has been recommended to us by John Morris&Co., with whom we have done business for many years.We specialize in the exportation of Chinese Chemicals and Pharmaceuticals, which have enjoyed great popularity in world market. We enclose a copy of our catalogue for your reference and hope that you would contact us if any item is interesting to you.We hope you will give us an early reply.Yours faithfully,Notesin 专门(从事)，专门(经营)We specialize in the import an export of Arts and Crafts. 我们专门经营工艺品的进出口。
n. 常用复数，化工产品、化学制品 (=chemical products)n. 药品，药剂，成药great popularity 享有盛誉类似的表达方法有：The goods are most popular with our customers.The goods have commanded a good market.The goods are selling fast (or enjoy fast sales).The goods are universally acknowledged.The goods are unanimously acclaimed by our customers.“畅销品〞有如下表达法：ready seller;quick seller;quick-selling product.Judging from our experience in marketing our garden tools in Australia, we are rather confident that they will soon become quick-selling products in your market. 根据我们在澳大利亚销售园林工具的经验，我们相信这些产品将很快在你方市场上成为畅销品。
外贸英语函电课件Unit 6
常见国际商务组织
International Investment Bank 国际投资银行 Asia-Pacific Economic Cooperation (APEC) 亚洲太平洋经济合作组织
Letter 2
Introducing Acrylic Goods
1. in all 总计，合计 总计， 2.find后跟复合宾语 后跟复合宾语 e.g. He woke up and found himself in the hospital. We came home and found her lying on the sofa.
Sales Letter
In sales promotion, sales letters are often used. The purpose of writing “Sales Letter” is to extend business, to persuade the reader — the buyer to buy what the sellers are able to supply.
Practice
我们得知目前你们市场上对棉织品需求 旺盛， 旺盛，我们借此机会寄上我们的样品簿 供你方参考。 供你方参考。 a good demand for sth. for one’s information
Practice
你们应该清楚，我们的产品价格合理。 你们应该清楚，我们的产品价格合理。 由于利润空间有限， 由于利润空间有限，我们不能提供任何 折扣。 折扣。我们对你方促销我们的产品预先 表示感谢。 表示感谢。 profit margin in advance
AIDA
the “AIDA” in writing sales letters: to catch the reader’s attention to arouse their interest to stipulate their desire to induce their action of purchase
外贸英语函电订单范文(通用6篇)
外贸英语函电订单范文第1篇订货单是订购产品和货物的单据。
订货单有多种样式，卖方依据所出售产品和货物的特点制作订货单，由买卖双方填写。
今天的内容是我们学习关于订单的口语交流法。
1. we\'d like to order your products. we\'ll send our official order today.我们想订你们的货，今天会寄上正式的订单。
2. did you get our order for your telephones?你是否收到了我们订电话机的订单?3. we\'ve noticed that your orders have been falling off lately， haven\'t you?我们发现贵公司的订单最近逐渐减少了，对吗?4. that\'s because we have switched to made-up goods market.那是因为我们转向成衣生意的缘故。
5. is there anything i can book for you now?目前有什么我可以代您订购的吗?6. what we can order from you right now are cotton ]现在我们能向你订购的只有棉织品。
[en]7. can you let me have the name and quantities?你可以告诉我货名和数量吗?8. unless you order in march， we won\'t be able to deliver in june.除非你方三月订货，否则我们无法6月送货。
9. i\'m ready to place an order with you， but only one condition is that the goods are confined to finland.我准备向你们订货，但是唯一的条件是，货物只限卖给芬兰的公司。
外贸英语函电Chapter 6 Conclusion of business
Contents of a Sales Contract
1. Title ==合同名称及其编号。 2. Preamble—序文：包括签约日期、地点、当事人名称、地址及其法 律地位 。 3. Name of Commodity—商品名称。 4. Quality Clause —品质条款：包括约定品质的决定方式及其时间和地 点。 5. Quantity Clause—数量条款：包括约定数量单位、交付数量的决定 时间和地点，以及溢短装数量的解决办法等。 6. Price Clause —价格条款：包括价格种类、结构、使用货币计算单位 以及币值或价格变动风险的归宿等。 7. Packing Clause —包装条款“包括包装的方式、方法、包装的材料 以及唛头等。 8. Delivery Clause —交货期：包括交货时间、地点、交货方式、交货 通知等。 9. Payment Clause—支付条款：包括支付方式、支付工具以及支付时 间等。
USD469d a good market for the above and hope to place further and larger orders with you in the near future.
Yours sincerely,
Writing Steps
Case 1 Case 5
Points for attention:
订单是为了要求供应具体数量的货物而提出的一种要 求。 它是对报盘或询盘后发出报价而促成的结果。 订单可以用信或印制好的订单、传真或email来发送。 卖方则用印制好的确认书来回复。
订单的主要特点是正确和清楚，订单或订购信函应包括： 1. 详细的说明、数量、价格以及货号等。 2. 包装方式、目的港以及装运期。 3. 确认在初期洽谈时所同意的付款条件。
外贸英语函电课件：Chapter06 Conclusion of Business
Contract
Parts of a Contract 1. Title 合同名称 2. (1) Date of signing 签订日期 (2) Place of
Review of chapter 5
1. As regards sth/sb. 关于... 2. Grant 给予 3. On the basis of 按照，根据 4. See one’s way 尽力 5. Fall in line with 与...一致 6. in accordance with与...一致
Section One Introduction（P92-93）
Notes mutual negotiations enter into a contract conclude the deal placing order Sales Confirmation force majeure discrepancy performance
Notes
1 Talc in lumps
滑石块
2 in quadruplicate
一式四份
Language Points
1. In quadruplicate 贵公司2010年7月20日1000台拖拉机订单已收到
。兹附寄第345号销售合同一式四份，请签退 两份以便存档。
1. With a view to doing sth. (with the intention of doing something)
1. Refer to 参阅 To have recourse to something for help, support, or information; turn to something 2. 兹确认售予你方下列货品，其成交条款如下: We hereby comfirm having sold to you the
外贸英语函电Unit 6 Confirmation﹠ Acceptance
外贸英语函电 第六讲
主讲教师
文晓红
Unit 6 Confirmation﹠ Acceptance
订单是为了要求供应具体数量的货物而 提出的一种要求。它是对报盘或询盘后发 出报价而促成的结果。订单可以用信或印 制好的订单、传真或e-mail来发送。卖方 则用印制好的确认书来回复。 按照商法，买主的订单是对欲购货物的 出价，在卖主接受以前，不受法律约束。 在接受以后，双方就要履行协议，并受法 律约束。
duly: [ ‘dju:li ] ad. 适时的,适当地 Countersign v.会签，副署 协议、契约、文本等涉及到双方（或多方） 各执一份时，需要双方（或多方）在所有文 本上会签，然后各执一份。
A letter of credit = L/C In our favor 以我方为受誉人 In one`s favor 对…有利，以…为受益人 Eg. We will request our bankers to open a L/C in your favor. 我方将要求银行开立以你方为受誉人的信用 证.
However 无论如何;不管多么 draw one`s attention to 引起注意 Stipulation n. 规定；契约 Stipulations in the relative credit 相关信 用证的规定 On the stipulation that… 按…规定 Stipulate v. 讲明;规定 按规定货物须在三日内送交. Eg. It was stipulated that the goods should be delivered within 3 days.
1. 鉴于我们之间的长期贸易关系，特向你方 作此还盘。 In view of our long-standing business relations we make you such a counter-offer. 3. 感谢贵方2月20日的报价，随函附上关于 标题项下货物的111号订单。 We thank you for your quotation of February 20 and enclose here with our order No.111 for the captioned goods.
外贸英语函电Chapter 6
Task 10 Making Enquiries
• 14.list price 定价, 价目表所列的价格 • 搭配: price list 价目表 • 15.terms of payment 支付条件 • 16.bill of exchange 汇票 • 17.document against payment 付款交单 • 18.meet vt.满足 • We are sorry that we won't be able to meet your order this time
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Task 10 Making Enquiries
• If your price is favorable, we expect to place an order with you upon receipt of your sample.
• We trust you will give this enquiry your prompt and careful attention and look forward to your early reply.
because we have already been heavily committed. • 很抱歉！ 我们的承约量很大, 所以这次无法接受你方的订单。
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Task 10 Making Enquiries
• 19.at a time 一次, 每次 • Email 2: A Specific Enquiry by an Old Customer • Dear Lily, • Thank you very much for your email of Sept.28 together with
外贸英语函电Unit 6 Confirmation﹠ Acceptance
4. 你方价格偏高，我们不得不作如下还盘， 以我方在本周五前收到你方答复为准。 Your price is on the high side and we have to counter-offer as follows, subject to your reply reaching us before this Friday.
1. 鉴于我们之间的长期贸易关系，特向你方 作此还盘。 In view of our long-standing business relations we make you such a counter-offer. 3. 感谢贵方2月20日的报价，随函附上关于 标题项下货物的111号订单。 We thank you for your quotation of February 20 and enclose here with our order No.111 for the captioned goods.
6. The minimum quantity required is 500 kg. But we would accept up to a maximum of 800 kg if the quality is high. 我们最少需要500千克，但如果质量上乘，我们至 多可接受800千克。 7. we agree to your price, but should like to know if you are prepared to grant us a discount of 5% for a quantity of 2,000. 我们同意你方价格，但想知道如果购买数量在2000 以上时，你方是否打算给5%的折扣。
Re: Tablecloth Reference is made to your quotation for the captioned goods and the samples and catalogue enclosed. After we contacted our customers, they found both the quality and time of shipment acceptable, but the difference between your quoted price and at which we have got the goods from other suppliers is too great to accept. The price of same goods of Hong Kong is 10% lower than that of yours. We would therefore suggest that you reduce your price to the level which is in line with the prevailing price, then we would place a large order with you. It is in view of your being our old customer that we make this counter-offer. Should the above be agreeable to you, please fax us so as to enable us to opform to =comply with /accord with In conformity to (with) 与…相一致 In order to 为了;以便 Avoid v. 避免 subsequent ['sʌbsikwənt] a. 后来的; 随后的 amendments n. 修订
外贸英语函电 unit six
The Seller’s obligation
Deliver the goods exactly the kind ordered, and at the agreed time Guarantee that the goods to be supplied are free from any faults.
Conform v. comply with, be in agreement with 符合、遵守 conform to contract stipulations 符合合同 规定
Subsequent adj. 之后的、随后的 subsequent amendments 随后的修改 Effect v. realize，bring out 实现 effect shipment 发货 effect payment 履行付款, 支付款项
我已接受你方85号订单订购货号1002号印花布 十万码。请告颜色搭配并按合同规定的条款开 立以我方为抬头的有关信用证。
Your order No.85 for 100,000 yards of Cotton Prints Art. No. 1002 has been booked. Please let us know the color assortment at once and open the covering L/C in our favor according to the terms contracted.
The contents of an order
Include full details of description (specifications), quantities and prices. State mode of packing, port of destination and time of shipment Confirm the terms of payment as agreed upon in preliminary negotiations. And sometimes “penalties” should the contracted terms not be fulfilled.
外贸英语函电范文模板(热门16篇)
外贸英语函电范文模板篇1Gentlemen: Sept. 5, 2001We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.Sincerely外贸英语函电范文模板篇2I would like to confirm our appointment to discuss the possibility of merging our distribution networks. I am excited of the prospect ofexpanding our trade. As agreed, We will meet of our office in bond street at Monday 20 March. I have scheduled the whole day for the meeting. If for any reason you are unable to attend , please phone me so that we can make alternative arrangements. Please let me know if you would like our office to arrange hotel accommodation. I look forward with great pleasure to our meeting.外贸英语函电范文模板篇3Dear Sirs: , 2001We received your promotional letter and brochure today. We believe that your would do well here in the . Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..Truly外贸英语函电范文模板篇4We understand from our trade contacts that your company has reestablished itself in Beirut and is once again trading successfully in your region. We would like to extend our congratulations and offer our very best wishes for your continued success. Before the war in Lebanon , our companies were involved in a large volume of trade in our textiles. We see from our records that you were among our best tem customers. We very much hope that we can resume our mutually beneficial relationship now that peace has returned to Lebanon. Since we last traded, our lines have changed beyond recognition. While they reflect e have drawn up a draft agreement that is enclosed. Please examine the detailed current European taste in fabrics, some of our designs are specifically targeted at the Middle Eastern market. As an initial step , I enclose our illustrated catalogue for your perusal. Should you wish to receive samples for closer inspection, we will be very happy to forward them. We look forward to hearing from you.从同行中获悉贵公司贝鲁特复业，生意发展迅速。
外贸英语函电教程Unit 6 Letter of Credit
Activity 1 What to do?
Situation 4 D. The exporter asks the importer to extend the relevant L/C. The importer and the exporter have agreed to do business on L/C terms and the shipment is to be effected in May. The exporter doesn’t receive the relevant L/C until the mid of May. It is impossible to effect shipment in May as stipulated in the PO since it is too late. What should the exporter do?
Activity 2 Urging the establishment of L/C
Activity 2 Urging the establishment of L/C
I. Suppose a friend borrowed 1,000 Yuan from you in January and promised to repay you in June, but it is September now and you haven't got the money back. Text a message to your friend to ask him to repay you the money. Talk with your partner about the major contents of your message.
外贸英语函电Unit 6 Order
An Order
Our Order No.1
Please forward the following merchandise to us:
Quantity
Pattern No
600 pillowcases 18
500 pillowcases 21
Catalogue No
We thank you again for the above order and hope that this will lead to an enduring cooperation between us.
Yours truly,
Faithfully yours,
Acknowledgement of an Order
Your Order No.1
Thank you for your Order No.1 for pillowcases and assure you that all the items you required are in stock. We are happy that you are one of our customers.
Catalogue No
Prices
45
US＄1.60 each
65
US＄1.70 each
Delivery: During September Payment: By Letter of Credit to be opened in accordance with our agreement Packing: Usually packing in strong bales, with gunny bag cover and waterproof material.
外贸英语函电6付款条件
我们不能指定你们为你地区的我方代理人，但你方 可在我方报盘方面享有优先权。
20
信用证的开立、修改和延期 Establishment of L/C and Amendment
Yours faithfully,
8
1.Pay
1)vi.付款、值得、合算 Pay in advance 预付 Pay in cash 付现金 Pay by check 支票付款 pay in installments 分期付
款 Pay on delivery 货到付款 It does not pay to buy in small quantities. 小量购买不合算。 2)vt.付，给予 We trust you will pay our draft on presentation. 我们相信你方在见到我们的汇票时即照付。
documentary L/C 跟单信用证
Clean L/C 光票信用证
4）分期付款
installment payment
3
2.关于付款 payment in advance 预付货款 cash on delivery（COD) 交货付现
down payment 付款定金
deferred payment 延期付款
13
Dear Sirs,
Our past purchase of Mild Steel Sheet from you has been paid as a rule by confirmed, irrevocable L/C
2014电大《外贸英语函电》6篇函电范文
2014电大《外贸英语函电》6篇函电范文外贸英语函电范文一．要求代理商报价We have read in China Daily that you are the exclusive agent for Hi-Fi Corporation of Africa and Asia. Would you please send us price-lists and catalogues of all the Hi-Fi wireless products and terms of payment. Please advise if you would grant special terms for an annual trade over 1 million U.S. dollars. A visit of your representative would be appreciated. Perhaps he could bring the newest samples of the 999 hand phone, an item of growing interest here.我方从《中国日报》上获知，贵公司为高保真公司在非洲和亚洲的独家代理商。
请惠送该公司所有无线通讯产品的目录、价目表及付款条件，并请告知，如果每年交易额达100万美元以上，是否可获得特别条件。
敬请贵方派代表来与我们洽谈，并携带最新999型手机样品，该产品在此地销路看好。
二．回复询盘，量大折价We are pleased to receive your letter of 5 July and enclose our catalogue and price list. Also by separate post we are sending you the samples of our products. Our catalogue contains items and their specifications of our supplies. Through comparing our prices with those of other suppliers, you will appreciate the moderate prices of ours. For a total purchase of not less than 100,000 and not more than 200,000 American dollars, we would allow a discount of 10% and for a purchase larger than 200,000 American dollars, we would allow a 20% special discount.很高兴收到贵公司7月5日来函。
外贸英语函电第六章 Letter of credit
LETTER OF CREDIT
本章学习目标
Understanding why the seller examine L/C； 了解卖方审核信用证的原因； Master how to urge the establishment of L/C and the relevant sentences and expressions； 掌握如何催开信用证以及有关的词汇、短语和句型； Understanding how to amend L/C； 了解修改信用证的步骤； Master the writing skills of amending L/C and the relevant sentences and expression; 掌握修改信用证的写作技巧以及有关词汇、短语和句型； Understanding when to extend L/C. 了解什么时候需要使信用证延期。 。
6.2 Letters about Amending the L/C
Biblioteka If any discrepancies or some unforeseen clauses to which the seller does not agree are found in the L/C, the seller should ask the buyer to make amendment. Sometimes an expected situation with regard to supply, shipping, etc. may arise. In this case, an amendment to the original L/C will also be required. Not only can the seller ask for amendment to an L/C, but the buyer can likewise ask for amendment if he finds something in the L/C needs to be altered. The usual procedure is that the buyer should first obtain consent from the seller and then instruct the opening bank to amend the L/C.
外贸英语函电教程Unit 6 Letter of Credit
have not received the relevant L/C up to now.
Best regards, Tony Wang
Order: 4 1 3 2
Activity 2 Urging the establishment of L/C
III. Write an email to urge the establishment of L/C based on the following information. 1. The present date: Aug. 4th, 2015 2. 2. PO No.: 345 3. Terms of payment: by irrevocable L/C at sight to be established 30 days before the month of shipment 4. The date of shipment: September, 2015
Activity 2 Urging the establishment of L/C
I. Suppose a friend borrowed 1,000 Yuan from you in January and promised to repay you in June, but it is September now and you haven't got the money back. Text a message to your friend to ask him to repay you the money. Talk with your partner about the major contents of your message.
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石如璧
Review:
1. 灯具配件 2.at your end 3. have the goods insured
4. 投保一切险
5.代表我方 6.发票金额
7. refund the premium
8.debit note 9.draw on us for the amount
Chapter 7 Complaints and Claims
Case 1
浙江华达化学有限公司（Zhejiang Huada Chemical Co., Ltd)是一家专门生产并出口过氧化 物的跨国公司，总部设在美国。公司主要产品为 DCP，该产品熔点比较低，融化后比较容易结块， 从而会影响后续产品的质量，所以对运输和包装 的要求很高。 日本Kayaku Trading 贸易公司（Kayaku Trading Co.) 是一门专门从事化工品进口的公司， 与浙江华达化学有限公司有着长期的业务往来。 某天，日方公司的客户
4. We have taken delivery of …you sent us, but on
examination, we regret to find out that…were in a very damaged condition. 5. We will appreciate it if you could look into the matter, and let us know your disposal… 6.We have to ask you to replace them with new ones. 7. Would you kindly let us know if you will take them back? 8 . Please look into the matter at once and take urgent measures to ensure that nothing like this will happen in the second and the third lots.
explain what is wrong. State your reasons for being dissatisfied and ask for explanations. Refer to the inconvenience caused, suggest how the matter should be put right.
11.reefer container
Useful Sentences
1. We are writing to complain about the shipment
of our order No.345 for received yesterday. 2. We regret very much that it is necessary to complain about… 3.We regret to inform you that the goods forwarded to us are in unsatisfactory state.
Useful Expressions
1. complain about 2. apologize to sb for sth 3. arrange for
4. replacement
5. dispatch
Useful Sentences
1.We have received your letter of …and regret
Best regards,
Colin Meyer
Notes
1. cake V.结块 As temperatures dropped, the wet snow caked. 随着温度的下降，潮湿的雪结成了块。 泥土在他的鞋上结成块了。 Mud caked on his shoes. 2. inspection n.检查，检验 Customers inspection 海关检查，验关 Export inspection 出口检 Receiving inspection 验收，进料检验 经过仔细的检验，发现那是假的。 On closer inspection， it was found to be false.
8.调查 9. make an investigation 10. 采取正确的措施
11. 冷藏柜
Case 2 浙江华达化学有限公司在接到日本Kayaku贸易公
司的投诉后即着手调查此事。在向日本Kayaku贸 易公司致歉的同时，寄去了替代产品，同时答应 了Kayaku公司要求在10月用冷藏箱装运物的要求， 并确保同样的事情不会再发生。 Key Points 1. 收到投诉 2.寄出替代品
6. We apologize for causing you a good deal of
在对华达公司发来的DCP进行检查后发现7包产品
有结块现象并退货。于是Kayaku公司的科林.迈耶 先生与华达公司经理张斌联络有关退货及换货事宜， 并要求采取正确措施防止同样问题出现及十月份的 装运要用冷冻柜。 Key Points 1. DCP 产品结块 2.客户要求退货
Useful Expressions
In order to prevent the same trouble in the future,
may we ask you to make an investigation and take proper measures. Meanwhile, we would like to request your shipments during October to be made by reefer containers( now only shipments during June and September are made by reefer containers). We highly appreciate your cooperation and export further development of business between us.
our order No.2348 and shipped per S.S.Orient” arrived in unsatisfactory condition.
After carefully examining the goods received,one
of our important clients, Kita-Nippon Electric Cable Ltd. found that 7 packages of DCP had been caked.
Replacement N. 代替，代替物
Free replacement 免费调换 We will send a replacement of 100 sets of
colour TV receiver for Black White Tv receiver . 我们将给贵公司发100台彩色电视机来调换黑白电 视机 我们希望贵公司发来的货物与样品完全一致，恕 不接受任何替代品。
1. arrive in…condition 2. make a complaint 3.cake
4. caking lump
5. ask …for replacement 6.return …to
7. take sth back
8.make an inspection 9. make an investigation 10. take measures
Kayaku Trading Co.
1078 East Street Okayama, Japan October 24,2005 Zhejiang Huada Chemical Co.,Ltd. 233 Fenghua Road Ningbo 315000 China Dear Mr.Zhang, We regret having to inform you that DCP covered by
Review:
1. arrive in unsatisfactory condition 2. make a complaint 3.结块
4. caking lump
5. ask …for replacement 6.return …to
7. sth back
to hear that… 2. We have received your letter of …complaining about… 3.We have made investigation on the matter and found that we did make a mistake in packing. 4. On going into the matter we find that …
We have received official complaints from them
and they returned around 350 kg of caking products to our company.
We made careful inspections of them and
Exercises
1. We are writing to asking you A. 调查这批货物结块的原因 B. 采取正确的步骤 2. The complaints receives relate to A. 红星轮装来的鞋子 B. 第233号订单的电灯配件 3. We have no choice but A. 把货品退给你们或者换货。 4. After unpacking the consignment we find A.这批产品没有用冷冻柜运输 。