商务与管理沟通测试题(2)

商务与管理沟通考题

1. Answer the following questions.

(1) Why is across-culture communication important?

(2) What are the qualities of a successful international communicator?

(3) What is culture and how to classify it?

(4) Which is easier to arouse misunderstanding, the verbal communication or

non-verbal communication? Why?

(5) Search online and find more differences among cultures.

2. Identify sources for miscommunication

In the following situations, identify one or more ways that cultural differences may be leading to miscommunication.

(1) To help her company open break into the Japanese market, Jane wants to hire a

local interpreter who can advise her on business customs. Her friend recommended Kana Tomari, a girl who is thought to be qualified for the job.

When Kana Tomari presented her resume, Jane begins to wonder whether Kana Tomari will be competent or not because the resume didn’t provide details about any of the previous positions she has held.

(2) Ma Ping works in a joint-venture company as an executive in China. His boss is

an American named Steve. They are good friends. Once, at a meeting with mostly Chinese participants including Ma Ping, Steve didn’t get much different ideas when asking for any suggestions on his new project. So he took it for granted that his new project would be quite satisfactory to everyone present at the meeting and decided to implement the plan. But to his great surprise and puzzlement, after the meeting, Ma Ping came to his office and told him that there were problems with the project, and the project might not work properly. This time, to Ma Ping’s surprise, Steve didn’t seem happy but even annoyed with this.

(3)Mr. Jones praised Mr. Sugimoto, his subordinate, a Japanese, in the presence of

other staff.

Mr. Jones: Mr. Sugimono, I have notices that you are doing an excellent ob on the assembly line. I hope that the other workers notice how it should

be done.

Mr. Sugimono: (He is uneasy). Praise is not necessary. I am only doing my job. (He hopes other Japanese workers do not hear.)

Mr. Jones: You are the finest, most excellent, dedicated worker we have ever had at the Jones Corporation.

Mr. Sugimono: (He blushes and nods his head several times, and keeping working.) Mr. Jones: Well, are you going to say “Thank you,”Mr. Sugimono, or just remain silent?

Mr. Sugimono: Excuse me, Mr. Jones… May I take a leave for five minutes?

Mr. Jones: Sure. (He is annoyed and watches Sugimoto exit). I can’t believe how rude some Japanese workers are. They seem to be disturbed by

praise and don’t answer you…just silent.