最新酒店接待与投诉英语短对话
酒店英语情景对话——客房投诉处理2
酒店英语情景对话——客房投诉处理2 G: GuestR: ReceptionistG: Good morning!早上好!R: Good morning, sir, how can I help you?早上好，先生，有什么可以帮您?G: Yes. I want to complain because the room next door is too noisy. The people in the next room have loud parties every night and I have not been able to sleep very well. Also, the hotel bed is very uncomfortable.我想投诉，因为我隔壁房间太吵了，隔壁房的人每天晚上在那开派对，我根本没法睡，而且，床也不舒服。
R: I do apologize, sir, we have a group of guests here this week for amusic festival.非常抱歉先生，我们这周有很多客人是为音乐节而来的。
G: I understand, but the noise is unacceptable. If nothing is done, I will have to move.我理解，但是我不能接受这么吵。
如果没有解决，我就不住这了。
R: I am sorry for the trouble,sir. We will make those guests aware of our noise policy. Also I can offer you another room. May I have your name and room number?我很抱歉给您造成的不便，先生。
我会让那些客人了解我们酒店的噪音政策。
并且，我可以为您提供另外一个房间。
酒店英语处理客人投诉时常用的中英文语句
酒店英语处理客人投诉时常用的中英文语句当顾客对你的服务或某些细节不太满意的时候,如果你的第一反应是解释和狡辩的话很容易引起顾客的投诉;因此,一些服务行业都会先说一些客套话以缓和气氛,如果需要拒绝,我们也应当学一些婉转的话语;一、处理投诉时的常用客套话1、我们当尽力为您解决问题we’ll try our best to solve the problem.2、非常抱歉,你应该把贵重物品寄存在接待处;I am sorry .you should have deposited valuables with the reception.3、相信服务员并不是有意无礼,他只是可能没有听懂您的意思;I’m sure the waiter didn’t mean to be rude. perhaps he didn’t und erstand you correctly.4、很抱歉,先生小姐;我想这里面可能有点误会;I’m sorry sir, there must be some misunderstanding.5、很抱歉,但情况已是如此,请坐一会儿,我尽快为您作安排;I’m terribly sorry. but that is the situation. Please take a seat. I’ll soon h ave something arranged for you.6、先生,感谢您为我们提供这些情况,我立即去了解;Thank you for telling us about it, I’ll look into the matter at once.7、先生很抱歉,我将尽快地解决这个问题;Sorry, sir , I’ll solve the probl em for you as soon as possible.8、恐怕您误会了我的意思,我能解释一下吗I’m afraid you have misunderstood what I sai d. Perhaps I can explain again.9、对于我的粗心大意我非常抱歉;I’m awf ully sorry for my carelessness.10、先生请别激动,让我来想办法;lease sir ,if you calm yourself, I’ll try to help yo u.11、很抱歉,我们此刻不能答应您;我们明天给您回音;We are sorry, we cannot promise you now. Tomorrow we shall let you know.二、婉转回绝客人的不合理要求1、对不起,这件事我也无能为力;I am sorry, it is beyond my power to do this.2、很抱歉,您所要求的事超越了我的权限;We feel sorry we cannot be able to do what you ask for.3、我们无法同意您的要求,实在是对不起;Indeed, we regret very much for not being able to comply with your request.4、我希望能够替您办那件事,但我无法办到;I wish I could render you that service, but I couldn’t.5、我不得不拒绝您,因为这样是违反我们酒店规定的;I must refuse to meet your request, as it is again st our hotel’s regulation.6、我不得不拒绝您,因为这样做会有损于我们酒店的声誉;I must refuse to do as you wish, otherwise it will give harm to our hotel’s reputation.7、很抱歉,但是这件事的确是违反我们宾馆规定的;What your have done shows that your are a man with bad behavior.9、我们无法满足您的要求,我国的外汇管理条例不允许这样做；It cannot be done, as the foreign exchange control regulations of this country will not allow you to do so.10、你应该尊重我们海关的规定；You should respect our customs regulations.11、您的所做的为已经违反了安全条例；What you have done is contrary to the safety regulations.12、我要指出,我国法律不允许你这样做；I should say that the law of our country does not allow you to do so.13、请国外访者协助我们维持法治与秩序;Visitors from abroad are hoped to help us to maintain law and order.14、我们遗憾地指出,您的行为将有损于我们两国人民的友好关系;We regret to point out that your behavior will cause harm to the friendly relations between our two peoples.15、我们将对您所做出的事提出抗议;We shall make a protest against what you have done.。
酒店前台接待日常英语口语HotelEnglis
H o t e l E n g l i s h Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please欢迎光临山西国贸大饭店.我是...,请问我该怎么称呼你呢2. Good morning/afternoon/evening, Sir/Madam. What can I do for you先生/女士,你好请问我能为您做点什么3. My name is ..., is there anything else I can do for you, just let me know.我叫...,如果需要我为您做些什么,请告诉我.you have any problems, please feel free to contact us .如果你有任何需要,请随时联系我们.you make a reservation \Have you booked the room\Are you the vip请问有预订吗\请问你是会员吗kind of room would you like请问您需要什么类型(de)房间.,I don’t quite understand .对不起,我不是很明白.’m afraid we’ve fully booked for that time .抱歉,我们那个时段已给订满了.’s the hot /peak/busy season ,you know这是酒店业(de)旺季.me ,How do spell it ,please打扰一下,您能拼写一下您(de)名字吗can only keep your tabl e /room till …我们能保留您(de)房间直到...me show you to your room ,this way please .让我带您到房间,这边请.______________________________________________________________________ _________Part 2 Helping to Check-in帮助入住have a seat for a while, I’ll help you with the check-in procedure.请在那边稍坐一会儿,我将会为您办理入住手续.2. Would you please give me your passport or ID card and credit card , I’ll help you to fill in the form.请把您(de)护照和信用卡交给我,我帮您办理入住手续.3. How many nights will you stay this time这次入住您会住多少天4. Which room would you like, we have these kinds of rooms...您是要哪种房间5. Excuse me, Sir/Madame. How would you like to pay the deposit, cash or credit card（together or separately）先生/女士,不好意思,打搅一下.请问您是要付现金还是刷卡（分开付押金还是一起付）呢is your room key and the breakfast coupon. Would you please sign here 这是您(de)房卡和早餐券.请您在这里签个名好吗7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..这是给回您(de)护照和信用卡.现在您可以上房间了.希望您在这里居住愉快.______________________________________________________________________ _________Part3 Providing Service During Staying居住期间服务Service常规服务(1) Please wait a second. I’ll transfer it for you. .请稍等一下,马上为你转接过去.(2) Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房(de)时间提前了两天,所以我们需要收回二张现金券.(3) There is a great garden and pond behind the hotel, which is suitable for exercise and having a walk酒店后面有很漂亮(de)花园和水塘,那里是非常适合跑步和散步(de)地方.(4) This money is damaged .I’m afraid we can’t change it, this is according to the hotel rules.您(de)钱（纸币）上有裂口（污迹）,按酒店(de)规定,我们不能为您兑换.(5) I’m sorry that you could not get cash by credit card here . I can booka car take you to the bank to get some cash.不好意思,酒店规定不可以用信用卡来套取现金,如果您需要,我可以安排车送您去银行（ATM 机）上提取现金.(6) What denominations would you like你想要什么面值(de)人民币呢(7)I’m sorry, but we do not accept the dollars with CB.对不起,我们这里不收CB版(de)美金.(8)Can I fax this paper我可以传真这份文件吗-Certainly, sir. Where do you want to fax it to当然可以,先生.请问是传真到哪里(de)-How would you like to pay for it, sir你打算怎样付款呢,先生-Could you charge it to my room bill可记在我(de)客房账单内吗-Sure. Here is your fax record, Sir. Would you please sign here当然.这是你(de)传真记录,先生,麻烦你在这里签名好吗(9)Could you please send a car to the airport to pick me up你能安排一辆车到机场接我吗(10)Could you please give us your flight No.你能告诉我您(de)航班号吗2. Reminder提醒(1) It’s better for you to wear more clothes, because it’s pretty cold outside.外面天气很冷,你最好穿多些衣服.(2) Today is a rainy day and the floor is slippery so please be careful.今天外面在下雨,地面很滑走路时请多加小心.Service网络服务(1) There is free broadband Internet access in every room , connector plug is on the desk.写字台上有宽带插头,您可以随便使用.(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon.对不起,酒店(de)电脑服务中心出现了一点小故障,房间暂时不上了网,请稍候一下就会恢复正常.(3) Ok, I’ll arrange a computer engineer to help you.好(de),我马上安排电脑员上去帮您.the Laundry关于洗衣(1)The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点(de)洗衣将会在第二日下午两点之前送回.(2)For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服务是八小时内送回,而快洗是5小时.(3) There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally.您(de)衣服上有很难洗掉(de)污迹,我们会尽最大(de)努力去处理,但不能保证一定可以处理掉.(4)Could you send someone up for my laundry, please请派人到我房间取要洗(de)衣服,好吗-Certainly, sir. Our room attendant will be up in a minute.好(de),我们(de)服务员马上到.Service医疗服务(1) You don’t look very well today. What seems to be wrong你看上去有些不舒服, 还好吧(2) I feel dizzy and have a sore throat besides , I can not sleep well recently我感到头晕,喉咙痛. 还有,最近都睡不好.(3) Don’t worry , I will arrange a doctor to look after you .不要担心,我将立即安排医生照顾你.(4) Any other symptoms Like stomach ache, coughing, or nausea还有其他症状吗比如胃痛、咳嗽或者恶心(5) The doctor said you have got the flu. She’ll prescribe some medicine for you .ta ke two tablets at a time, three times a day. You’d better stay in bed for one or two days.医生说你感冒了.她会给你开药.这药每次吃两片,每天三次,并建议你最好在床上休息一两天.(6) -Are they strong-Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.药性强吗是(de),会让你犯困.还有,你得在用餐完毕后才能吃药.(7) Can you give me some medicine for heartburn你可以给点胃药给我吗(8) I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache如果你不告诉医生你是否有胃病史,恐怕他不能随便给你胃药.(9) Well, I do have gastritis for two years.恩,我确实有两年(de)胃病.(10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes你(de)血压偏高,请问你是否有糖尿病（11）How is the acid in your stomach Is the acid feeling very strong 胃酸(de)强度怎么样你是否感觉十分强烈(12) Are you taking other medicine at present Please let us know just in case of chemical reaction. .你最近有没有服用其它药物为了防止药品之间产生不好(de)化学反应请告诉我们.(13) Are you feeling better now, Sir先生,你好些了吗(14)What happened to your leg, Sir先生,你(de)腿怎么呢-I tripped and fell in the bathroom.我不小心在浴室摔倒了.-Please don’t worry, I’ll ask the doctor to go to see you right away.请不要担心,我马上叫医生过去.______________________________________________________________________ _________Part 4 Apologize道歉1. I’m very sorry. There could have been a mistake, and I do apologize for that.很抱歉.出了错误,我应当道歉.2. I assure you it won’t happen again.我保证此类事情不会在发生.3. I do apologize for inconvenience on behalf of our hotel.对您造成(de)不便,我谨代表酒店向您道歉.4. I’m sorry to tell you that your medicine bottle (cosmeti c bottle) was broken by accident . I sincerely apologize for that.非常抱歉,服务员在为您清理房间时,不小心打碎了你(de)药瓶（化妆品瓶子）. 5. I’m sorry to hear that. That’s unusual. I’ll look into the matter at once.很抱歉,这很不寻常,我立刻去调查一下.6. I’m very sorry .I hope you’re not hurt Please for give me..对不起,你没事吧,请原谅我.7. I deeply apologize Madam, would you care to send this dress for dry-cleaning No charge of course.我们深感抱歉,小姐.请你把衣服拿去干洗,一切费用,由酒店负担.’m terribly sorry Please do accept our apology. We’ll do our best..请接受我们(de)道歉,我们会尽快想办法.9. I’m sorry for that. I will ask the repairman to fix it now.真是抱歉,我马上安排人去修理.______________________________________________________________________ _________Part 5 The Damage赔偿’m afraid you’ll have to pay for the damage.恐怕您得赔偿损失.’m afraid you have to pay fo r the broken chair according to the hotel policy.根据酒店规定,恐怕你要对弄坏(de)椅子做出赔偿.indemnity for the burned carpet is 100 Yuan.损坏地毯(de)赔偿是人民币100元.’m sorry to inform you that we have to charge you 100 Yuan for thebloodstainson your bed linen.我很遗憾地告诉你对于床单上(de)血迹我们要收取100元特别洗涤费.______________________________________________________________________ _________Part6 Expressing Appreciation道谢1. Thank you for your kind understanding.谢谢您(de)理解.2. I would like to thank you for your great support for our hotel.非常感谢您对我们酒店(de)大力支持.______________________________________________________________________ _________Part 7 Say Goodbye道别1. Wish you a pleasant journey 祝您旅途愉快2. On the house Sir, .I assure you that everything will be right next time you come.这是免费(de).我保证你下次光临时,一切都会妥妥当当.3. I’m looking forward to seeing you again. Good luck我期盼再次见到你,祝你好运Bye, and hope to see you again.再见,希望再见到您______________________________________________________________________ _________预定部日常用语1．What kind of room would you like to reserve请问需要预订哪一类型(de)房间2．What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.我们酒店有标准房,高级房,豪华房,行政房.除此之外还有总统套房.而且我们酒店还设有不吸烟楼层及连通房.4．How about your hotel’s location\Where is your hotel请问贵酒店位于哪里5．Well, our hotel located in Fuxi Street, Taiyuan City. The Crown Prince hotel is only 45 minutes from Wusu International Airport and 15 minutes to Taiyuan Railway Station, by car.我们酒店位于太原市府西街69号,本酒店离武宿国际机场45分钟车程,到太原火车站15分钟车程. 6．What's the level of your hotel请问贵酒店是几星级(de)7．Our hotel is a five-star hotel.本酒店是五星级(de)酒店.8．How about your hotel’s facilities请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, healthcenter, swimming pool, shop prince and KTV equipment..本酒店有四种类型餐馆,大堂吧,会议室,健身会所,游泳池,商场及KTV设施.10．Which dates would you like to book When will you check in and checkout请问您需要订哪一天什么时候入住及退房11．How long will you stay in our hotel请问您打算逗留多长时间12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details .有(de),详细内容请联系礼宾台.14．Can I get har bour view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉,不可以.但您可以看到周围美丽(de)泳池景.16．What is your hotel’s website and email address请问贵酒店(de)网址及邮址17．Our hotel’s website is xxx and our email address is xxx. To reserve a room or give feedback to us.我们酒店(de)网址是xxx而我们(de)邮址是xxx 预订房间或有任何建议可与我们联系.18．Your reservation is temporary and it will be cancelled if you don’您(de)预订是暂时(de),如果那天下午6点前不到,我们将会取消您(de)预订. 19．I am sorry, no elit room is available./ All rooms are unavailable.很抱歉,提供不了雅致客房./所有房间都订满了.20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗21．Can I reconfirm the reservation A superior room, for Mr. Smith on the 20th Oct. My name is XX,if you have any questions please feel free to contact us. Thank you for calling. Bye-bye我可以再确认您(de)预订吗史密夫先生,10月台20日预订壹间高级房.我(de)名字XX如有任何疑问请与我们联系.谢谢您(de)来电.再见22．Please hold on for a moment, Mr Smith.史密夫先生,麻烦请您稍等.23．May I have your name, please请问您贵姓24．I am sorry I beg your pardon.不好意思,麻烦请重复一遍.25．Would you please speak more slowly不好意思,麻烦请说慢一点26．I am sorry, I didn’t catch what you mean’t.不好意思,我不大懂您(de)意思.27．I would like to talk to someone in charge.我想找您们(de)负责人.28．He has not come back yet.他还没回来.29．She is in a conference now.她正在开会.30．Would you like to call back later麻烦请您稍后再拨.31．Thank you for waiting.让您久等了.32．I’m not sure, sorry.不好意思,我不能确定.33．Are you following me, Sir请问听懂我说吗,先生34．Could you explain that a bit more请您解释多一点好吗35．Could you put that more simply请您具体一点好吗36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等,我们查询那段时间(de)房态.37．What time do you expect to arrive , Sir请问大概什么时候到酒店,先生38．May I request a late check in我想要求晚些到店入住,可以吗39．Certainly, we’ll hold the room until you arrive.当然可以,我们将为您保留房间直到您(de)到来.40．I’d like to confirm your reservation.我想确认您(de)预订.41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等,让我查询我们(de)预订纪录.42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内.44．We have a special family package plan我们现在开始新推出一个优惠套餐.45．We’ll have to charge you RMB100 extra for an additional bed.如需加床,我们将会收取人民币100元.46．What time will the guest be arriving客人大概什么到达酒店47．Your room is confirmed for that day.那天您(de)房间已确定.48．I’d like to extend it for two more nights until the 9th.我想延住多两天,直到9号.49．We’ll extend your reservation for you.我们将会延住您(de)预订.50．I’ll arrive one day early. Is that OK我那天早点到,可以吗51．We have changed our schedule, please amend our booking till next week.我们(de)行程有变动,请更改我们(de)预订到下星期.52．I’d like to cancel a reservation.我想取消一个预订.53．I’m afraid we have no record of a reservation under this name.不好意思,恐怕我们没有这个名字记录(de)预订.54．Which travel agent did you go through to make this reservation.请问您是通过哪间旅行社来做这个预订(de)55．Is this a new reservation or a confirmation call请问这个是新(de)预订,还是确认预订56．We’ll send a confirmation to you soon.我们稍后传确认书给您.57．Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系.58．Please feel free to contact us if we can be of further assistance.如需进一步了解,请随时与我们联系.59．Just a minute, please I’ll check our booking situation.麻烦请您稍等,我需要查询我们(de)房态.60．Sorry ,there is no record in our list.很抱歉,我们(de)名单上没有此记录.61．Would you hold the line please I must pick up another call.麻烦请您稍等,我需要接听另壹个.62．Have you made a reservation请问已经作了预订吗63．I’m sorry to have taken up your time.不好意思占用您(de)时间.64．Perhaps you have a cheaper room或许您们还有更便宜(de)房间吧65．Sorry, the quoted rate is lowest.不好意思,这个报价已经是最低了.66．Do you have a transfer service from airport to hotel free of charge 请问贵酒店有没有免费接机服务67．Please inform the guest to check in before .请通知客人在下午6点前到本酒店办理入住手续.68．The room is spacious and cosy , I’m sure you will enjoy yourself.房间既宽敞又舒适,我肯定您会过得愉快.69．Sorry, I can’t find your name on the arrival list.不好意思,我在预期到达(de)名单上找不到您(de)名字.70．May I recommend deluxe suite It’s more luxurious and comfortable.我向您推荐豪华套房,更豪华更舒适(de).71．I will get someone who can speak English well to talk to you.我会找壹位英语较好(de)同事跟您说.72．How many people are there in your party与您同行有多少人73．Just a moment, please. I’ll check the availability for you.麻烦请您稍等,我查询能否可以提供给您.74．Who is the reservation for请问是哪壹位客人(de)预订75．The hotel is fully booked, would you like me to place you on a waiting list.没有任何房间可以提供,我们可以为您安排后补名单.76．I’m sorry. We have no record of a reservation for that date.很抱歉,我们没有那天预订(de)记录.77．When was the reservation made请问什么时候作(de)预订78．Do you remember the name of the clerk who accepted your reservation 请问您记得那壹位职员为您作(de)预订吗没有任何担保,我们只可以为您保留到下午6点钟.80．Would you like to guarantee your room for late arrival因您较晚入住,您可以为您(de)预订作个担保吗81．How would you like to guarantee your reservation请问您以什么方式为您(de)预订作担保82．This is the peak season.. I’m very sorry, but could you call us again later We may have some cancellations.因这是旺季,非常抱歉,但是请您迟些再打过来好吗可能会有人取消预订.83．May I take your credit card for the guarantee可以提供您(de)信用卡作担保吗84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您 (de)预订以确保无误.85．We will note down your request and if possible, we will reserve it for you.我们将会记录您(de)要求,如果可以,我们会为您预订.86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.很抱歉,我们没有商级连通房,只有豪华连通房.87．If you require any help please keep me informed.如需任何帮助,请随时与我们联系.88．It arrival time is not stated a reserved room will be held until .如果抵店时间未明确告知,所订(de)房间将保留至当天下午6:00.89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您(de)订房,请将您(de)信用卡号及有效期限通知我们,或预付壹晚(de) 房租作订金.90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card非担保(de)预订只能保留到当天下午６点.若您作了担保预订,我们就可以整夜为您保留房间,您愿意提供信用卡作担保吗91．Mr. Smith, you’ve made a guaranteed reservation at the Hotel. If you can’t arrive as scheduled, please inform us before 6 . on the expected day. Thank you for calling and we look forward to seeing you.史密夫先生,您已在酒店办理了担保预订,倘若您不能如期到达,请务必在入住当天(de)下午６点前通知我们,感谢您(de)来电,我们期待届时与您见面.92．Does the price include breakfast请问房价含有早餐吗93．We’ll amend your reservation at you request.我们将会按您(de)要求作相应(de)更改.94．I’d like to change/cancel a reservation.我想更改／取消预订. 95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订(de)房间保留至当天(de)6点,除用现金或信用卡担保外.96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保(de)预订,如当天取消或没入住,本酒店将会收取当天(de)壹晚房费. 97．We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.本酒店有免费车到东莞车站,详细内容,可拨打礼宾台联系.98．Thank you for your reservation at HAIYATT Hotel. If you have any questions or changes about your reservation please contact us as soon as possible.感谢您预订海悦酒店,如有任何疑问或需作任何更改请与尽快与我们联系.99．I’ll arrive late, but please keep my reservation.我将会较晚到本酒店,但请为我保留预订.100．I’m afraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗101．We are very sorry for the inconvenience.对您造成不便,请见谅.______________________________________________________________________ _________礼宾部日常用语1．May I take you luggage我能帮您提行李吗2．Please give me your room key.请把您(de)房卡给我.3．Have a nice day祝您在此度过愉快(de)一天4．Do you need to store your baggage您需要寄存您(de)行李吗5．What is your room number您(de)房号是几号6．Do you need taxi请问您需要出租车吗7. This way please这边请8．Here is your handbag tag这是您(de)行李寄存卡.9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now对不起先生,我是行李生,很抱歉打扰您了,这里有您(de)一个留言/传真/包裹给您,现在我方便送到您房间吗10．What is your friend’s name您(de)朋友叫什么名字11．What month is it现在是几月12．What can I do for you, please你需要什么13．What time are you coming back您打算什么时候回来14．Would you please tell my friend I am here请您告诉我朋友,我在这里,好吗15．Would you mind mailing this letter for me您能替我寄这封信吗16．Will you do me a favor帮我个忙好吗17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE你能告诉我健身房/演艺馆在哪里吗18．What day is it today今天是星期几19．What is the date today今天是几号20．What would you like to eat您喜欢吃点什么食物21．What is your address您要到(de)具体地址是什么22．How far is it to the Beijing/Datong到深圳或广州有多远23．I’d like to see your manager, please. 我想见你们经理. 24．We hope to see you again.希望和你能再相逢.25．My pleasure.很高兴为您服务.26．I’m always glad to be of service.我随时乐意为您服务.27．Where will you becoming from , Sir先生,你将以什么方式来我们酒店28．What time do you serve breakfast你们何时供应早餐29．Would you mind spelling that for me你不介意把你(de)姓名拼写给我吗30．Do you have any baggage in the trunk / boot您车(de)后尾箱还有行李吗31．Is this everything else , Sir先生,就这些物品了吗32．We will deliver your baggage to your room shortly.我们很快把行李送到您(de)房间.33．I’ll show you to your room我带您到房间去好吗34．May I put your bags here我能把您(de)行李放在这里吗35．Is this the correct number of bags请您清点一下行李够吗36．We are very sorry for the inconvenience.很抱歉,给您带来了不方便.37．May I have your baggage tag, please请出示您(de)行李牌38．Are you a hotel guest你是住本酒店(de)客人吗39．I’m very sorry to have kept you waiting 对不起,让您久等了.40．Where do you want to change the dollars 我需要对换美金在什么地方41．Are you going there by air or by train您乘飞机还是乘火车去42．Can you get us some train tickets你能帮我买几张火车票吗43．We haven’t got a swimming pool你们这里有没有游泳池44．Is this your first visit to our hotel您是第一次到我们酒店吗45．How are you enjoying you stay at our hotel 您在我们饭店过得愉快吗46．Good Luck.祝您顺利,一路平安.47．Take Care. 保重.48．Can I have the bill, please请给我账单.49．Can I come through, please我可以从您这边穿过去吗50．Would you pay cash, please您能付现金吗51．Will you please show me your passport您(de)护照能给我看一下吗52．Can you tell me where the post office is您能告诉我邮电局怎么走吗53．We don’t accept tips, thank you very much.非常感谢您(de)好意,我们不收小费.54．There are safety deposit boxes at the frontdesk.您好,总台那里有贵重物品保险柜.55．Where is the coffee shop, please请问咖啡厅在什么地方56．What time would you like to leave你将什么时候离开这里57．Please step this way, it’s slippery, please mind you step.您好,请走这边,这里台阶很滑,请小心.58．Please mind your head.(客人下车时提醒客人留意)请小心碰到你(de)头.59．How would you like to make payment您用什么方式付费呢60．Is there anything valuable or breakable in your bag 请问您(de)行李里有贵重物品和易碎(de)物品吗61．Please step inside.请往里面走.62．Is there a message for me有我(de)留言吗63．Could you wait in your room, please请您在房间等一下好吗64．I need laundry now.我现在需要洗衣.65．I’ll send someone immediately to your room.我马上安排人上来你(de)房间.66．I do apologize.我真诚道歉.67．Can you tell me how to go to your hotel你能告诉我到你们酒店(de)路线吗68．Can you tell me the way to the Banquet Hall , please 请您告诉我你们(de)宴会厅在什么地方好吗69．We are very sorry,sir,we hope you understand.非常抱歉,希望您能理解我们(de)难处.70．Just a moment please , I have brought your baggage.请稍等一下,我去推一个行李车.71．Could you tell me which is your baggage ,please.请您告诉我哪件是您(de)行李好吗72．The Bellman sir , I have brought your baggage.先生,您好,我是行李员,给您送行李.______________________________________________________________________ _________总机日常用语1.请问您贵姓对不起,请您重复一次好吗May I have your name/Would you give me your name I beg your pardon ( Pardon , please )2.请拼出客人(de)名字好吗How to spell the guest’s name please3.对不起,因线路问题我听不清楚您说话,请重新打一次好吗I’m very sorry. I can’t hear c learly,. Could you call it again4.能告诉我客人是哪里人吗Would you tell me where the guest comes from5.能告诉我客人是哪间公司(de)吗Would you tell me which company the guest is from6 .对不起,我们在酒店(de)名单上找不到客人(de)名字.I ‘m sorry. We can’t find the guest name on our hotel list.7 .介意我把转接到接待处让他们为您查一下,好吗Would you mind connecting the line to reception to check it8. 我再帮您查一下,请稍等.I will check it for you again. Just a moment please.9 . 很抱歉,让您久等了.I am sorry to have kept you waiting.10 .请您重复一遍您说(de),好吗Could you repeat what you said / I beg your pardon11. 请您讲慢一点（大声点）,好吗Could you speak more slowly (loudly)12. 请稍等,我将为您转接.Wait a moment, please. l will connect/transfer it for you.13. 您好,先生.这里是总机,您有一个外线,介意我接入您(de)房间吗How are you, sir This is the operator. You have an outside line. May I putit through14. 晚上好,丹尼斯先生,布鲁斯先生(de),请问您是否需要接听Good evening, Mr. Dennis, Mr. Bruce is on the line (Phone) now. Would youlike to take it15. 对不起,先生,他(de)占线,请您稍后再拨.I’m sorry, sir. The line is busy now, Could you please call back later.16 . 对不起,先生,无人接听,请您稍后再拨或留言.I’m sorry, sir. Nobody is answering, Could you please call back later or leave a message.17 . 让我重复一次您(de)信息吧.Let me repeat your message.18 . 对不起,我听不懂您说什么,我可以帮您转接给大堂副理吗Sorry I can’t follow you. May I put you through to the assistant manager 19 . 对不起,先生,房间未挂好,转不进去.I’m sorry, sir. The phone is restricted, I can’t get through.20. 对不起,先生,我们不可以透露客人(de)房号.I am sorry, sir, we’re not allowed to disclose our guest’s room number.21. 我是758房客,有人给我留言吗I am staying in room 758./I am the guest of room 758. Did anyone leave message for me22 . 我(de)留言灯一闪一闪(de),是否有我(de)留言The message light flashes constantly. Is there any message for meThe message light is flashing. does that mean I have a message23 . 对不起,先生我们暂时没有收到您(de)留言.I’m sorry, sir. There is no message for you. / We haven’t got any message for you.24 . 是(de),您有一个留言.您不在时,先生打给您,请您早上9点在大厅等候,届时会有人来接您.Yes, you have got a message. Mr. has phoned to you when you were out, he wanted you to wait in the lobby at 9; 00am, the company will send someone to pick you up.25. 晚上好,先生,请问您有收到您(de)留言吗Good evening, sir. Did you receive your message26. 晚上好,先生,您(de)朋友先生邀请您今晚7点到二楼中餐厅用晚餐.Good evening, sir. Your friend Mr. invited you to have dinner on the second floor at LIBAI room in the Chinese rest aurant at 7 o’clock tonight.27 . 您好,在您外出时,公司(de)李先生来电找过您,并请您收到留言后,尽快复电给他.How are you, Mr.. When you were out, of company called you. HeWanted you to receive this message, please call him back as soon as possible.28 . 早上好,您(de)朋友请您8点到西餐用早餐,8点30分在大堂集合.Good morning, Mr., Your friend Mr.asked you to have breakfast at the western Restaurant at 8 o’clock. Then wait in the lobby for him at 8:30am.29 . 请帮我接一下Jack He (de).Could you put me through to Jack He30. 对不起,先生,Jack He 休假（下班了 / 不在位置上）,我稍后请他复给您.请您留下.I’m sorry, sir. Jack He is on holiday (isn’t on duty / isn’t in the office), I will ask him to call you back..do you want to leave a message / speak to someone else.31. 隔壁房间(de)人太吵了,吵得我不能入睡.。
酒店情景英语(投诉)
The hotel guest room complaints(客房投诉)A:[waiter] B: [guest]A: Good morning. May I help you?B:I feel so disappointed about your hotel. Y esterday just solved some question about the cockroach; today the toilet does not work again, what is the matter about it.A: I'm sorry to hear that, we are very sorry for the inconvenience. May I have your room number? B: 608A: Would you please have a rest in the lobby, we will deal with the problem for you immediately. B: Ok, Please be quickA:Housekeeping, room 608 complaints toilet is broken, please immediately dispose. (After 5 minutes)B: Excuse me, is everything will be ok. I'm very busy.A: Mr. XX, housekeeping department is dealing with, otherwise you first drink a cup of fruit juice under the rest, and housekeeping department will deal with your question for a while.B: Well, give me a cup of orange juice. (After 10 minutes)A: Excuse me, Mr. Li. The inconvenience to you we are sorry, and now your room has all solve, you can continue to check in the.B: What? Let me continue to check in the room. No way! If the toilet is can not work again what should I do, I don't want to try again, and live in the next room’s guest special noisy, changed a new one immediatelyA: Please wait. I check theA: Mr. XX, I'm sorry. The same type room already all sold out...B: What? I can not stand it any longer give me a reason, why can not change the room, why? A: Mr. XX. Y ou misunderstood. Y ou know that now is the tourist season, the hotel occupancy rate is extremely high, so we hope you can understand.B: Now what the room is empty.A: Twin rooms and executive suite.B: That's right, and the executive suite that I will do.A: I'm sorry, Mr. Li. These two types of room price difference is too big, can't for you to change room (embarrassed)B: please give me a answer .what is your driving at?A: Mr. XX. Y ou continue to live your original room. But in the remaining few days, to express our regret for all the trouble, we offer you complimentary and free breakfast. Is that ok?B: That's ok. But you should give me 50% discount pricesA: Mr. XX, our hotel is not playing 50% discount prices.B: If you can not do it .I will change the room.A: But our hotel only offer 85% discount.B: All right, then so be it.A: Thank you for your tolerant, I wish you a pleasant stay!。
酒店前厅服务英语口语情景对话
Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Y es, I’d like to check-in .please.我要登记住宿。
R：Certainly, Madam. May I have you name, please?好的，小姐。
能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Y es, form today.是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Y our reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Y es.是的R：Print out the registration form?打印住宿登记表。
酒店接待与投诉英语短对话汇编
A：Good morning，madam．What can I do for you？B：Yes ,I want to book a room. And can you tell me something about this hotel?A: OK! This is our hotel, Sunrise Holiday, is a four-star hotel with fully equipment. Our hotel is closed to the sea and has a pretty view.And our hotel provides twin room、double room and deluxe room. What kinds of rooms do you want to book?B: I want to reserve a double room. The room near the beach, with big balcony and walk distant along the beach.I need the personnel in your hotel to open the window and clean the room before I arrive there.A：OK. May I have you name, please? When will you arrive at our hotel, sir?B: My name is Yvonne.I’ will arrive here from 1 to 3 P.M.A: Your room is 307, I looking forward to seeing.……A: Good afternoon, madam. Can I help you ?B: I want to check in now.A: Do you reserved?B: I have booked a room by three days, the room number is 307.A: OK. Can I let me see you ID card or passport?B: Yes, of course?A: Would you like to make the reservation by credit card or cash?B: Use the credit card .just leave it open.……Ring……电话响A: Good morning, madam. What can I do for you?B: May I speak to the hotel manager please?A: Hold on please. Sorry, but he can’t come to the telephone right now. Can I take a message?B: My name is Yvonne. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.A: I am sorry to hear that. Could you tell me exactly what it is all about?B: The introduction of this hotel is that the rooms have air-conditioners and balconies. Also have good decoration. But now, I can not see any air-conditioner and balcony in my room. The wall is grey.A: I’ m sorry, madam. Can you tell me your room number?B: Room 323.A: OK! ...... Madam, the room you booked was an economical room. This room doesn’t have balcony and air-conditioner.B: Economical room…OK, OK…But you said we can see a pretty sea view in our own room. And what I can see in my room is just a small pool.A: Madam, the sea is closed to our hotel. It is only 10 km.B: 10 km…closed to the hotel…This is really unbelievable.A: Madam, our hotel has tour buses, and you can take the bus to the sea. Or you can swim in the swimming pool in our hotel.B: Don’t mention the swimming pool. There’re not furnished.A:I’m awfully sorry, madam. We must consult this question immediately.B: And the most horrible is that the garden in your hotel without any flowers and trees. Are you sure this is a garden?A: You misunderstand us, madam. You must know that the dengue is prevalent now. We must kill all the mosquitoes and keep you safe, so we have not planted the trees and flowers in the garden.B: ……The hotel doesn’t have a supermarket, but a small shop. Just a few things to sell. I can’t buy most things I want.A: Madam, if you need something, you can call for us. And we will provide all the things you want. B: Please stop! And now, I only want you to pay a half my money back.A: I am afraid it is not good enough, madam.B: I expected something better, but it is a far cry for what I expect.A:I do apologize for it. We can upgrade a deluxe room for you in free.B: I just want my money back, a half is great.A: Sorry, madam. Maybe we can give you some cash alternative securities.B: No. I was just saying the word I had said twice.A: OK, madam. I will reflect your demand to our manager and seeing what he say.B: Great.。
酒店处理投诉对话
酒店处理投诉对话The conversation of the hotel’s complaint顾客：我能跟酒店的经理谈谈吗？GUEST: May I speak to the hotel manager please?经理：您好，我是Charles Nelson，这个酒店的经理。
请问我能帮你什么吗？MANAGER: Hi, I am Charles Nelson, the manager of Holiday Inn. How can I help you, please?顾客：我叫Jay，是515号房间的住客。
我对自己在你的酒店所受到的服务感到非常不满意。
GUEST: My name is Jay, I’m in Room 908,I was discontent with the service of your hotel extremely.经理：很遗憾听到这句话，请问发生了什么事？MANAGER: I am sorry to hear that. What happened, please?顾客：当我入住的时候，接待员却抱怨说我没有预定。
但我想说的是，一定要每次都先预订吗？临时的就不行吗？GUEST: When I checking in, the receptionist complained that I didn’t make a reservation. But, is it necessary to make reservation for each time? Can’t I make a temporary check?经理：当然不是。
最近是旺季，怕因为没有及时预订可能会没有空房。
MANAGER: Of course not. But it’s time to the busy season, we afraid that it will have no empty room if you didn’t make reservation in time.顾客：更气人的是，我入住大约有40分钟了，我有一个行李却一直没有送过来。
酒店处理投诉常用英语会话
Dialogue AA guest（B）wants to change a room.He goes to the assistant manager（A）A：Good morning，sir.What can I do for you？B：Im Bell.Im in Room 908.Can you change the room for me？Its too noisy.My wife was woken up several times by the noise the baggage elevator made.She said it was too much for her.A：Im awfully sorry，sir.I do apologize.Room 908 is at the end of the corridor.Its possible that the noise is heard early in the morning when all is quiet.B：Anyhow，Id like to change our room.A：No problem，sir.Well manage it，but we dont have any spare room today.Could you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morning.Therell be some rooms for you to choose from.B：All right.I hope well be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.A：Be sure.Ill make a note of that.Everything will be taken care of.And if there is anything more you need，please let us know.Dialogue BA：Good evening，maam.Did you ring for service？What can I do for you？B：Y es.The light in this room is too dim.Please get me a brighter one.A：Certainly，sir.Ill be back right away…Do you mind if I move your things？B：Oh，no.Go ahead.A：Thank you…How is the light now？B：Its much better now.Thank you.A：Y oure welcome.And if you need any other things，please let us know.B：Ah，yes，the room is too cold for me.I feel rather cold when I sleep.Can you turn off the air-conditioning？A：（Checks）The air-conditioning is already off，maam.B：Maybe Im getting a cold.A：Would you like an extra blanket？B：OK.And would you please get me some hot water，too？I think I need to take some medicine.A：Certainly，maam.Ill be right back…here is a blanket，and hot water for you.Anything else？B：No，thanks.A：Good night，ma，am.Words and Expressionselevator n.电梯corridor n.走廊，回廊delegation n.代表团extra a.额外的，外加的blanket n.羊毛毯，毯子，毛毡。
酒店英语口语对话：宾馆投诉
The light in this room is too dim. Please get me a brighter one.这个房间的灯太暗了。
请给我换⼀盏亮些的。
Can you change the room for me? I was woken up several times by the noise the baggage elevator made. It was too much for me.你能给我换个房间吗？我晚上被⾏李梯的声⾳吵醒好⼏次。
我受不了了。
I hope I have a sound sleep in a quiet room tomorrow evening.我希望明天晚上能在⼀个安静的房间睡个好觉。
The pillow cases are stained.枕头套是脏的。
The worst thing is that the bathroom is very dirty, too.最糟糕的是浴室也很脏。
We might have overlooked some points我们可能忽略了⼀些细节。
I just checked out here. But back in my room, I found there might be something wrong in the bill.我刚刚结过账。
但回到房间后发现账单好像有点问题。
I checked in on the 6th and will leave this morning. That’s exactly three days, I think. But you charged me for three days and a half.我6⽇登记⼊住，今天上午结账。
我想正好是3天。
但是你收了我3天半的房费。
I sent a sweater to the laundry but it’s come back badly shrunk.我有⼀件⽑⾐拿去送洗，但是送回来后严重缩⽔。
酒店接待与投诉英语短对话
A：Good morning，madam．What can I do for you？B：Yes ,I want to book a room. And can you tell me something about this hotel?A: OK! This is our hotel, Sunrise Holiday, is a four-star hotel with fully equipment. Our hotel is closed to the sea and has a pretty view.And our hotel provides twin room、double room and deluxe room. What kinds of rooms do you want to book?B: I want to reserve a double room. The room near the beach, with big balcony and walk distant along the beach.I need the personnel in your hotel to open the window and clean the room before I arrive there.A：OK. May I have you name, please? When will you arrive at our hotel, sir?B: My name is Yvonne.I’ will arrive here from 1 to 3 P.M.A: Your room is 307, I looking forward to seeing.……A: Good afternoon, madam. Can I help you ?B: I want to check in now.A: Do you reserved?B: I have booked a room by three days, the room number is 307.A: OK. Can I let me see you ID card or passport?B: Yes, of course?A: Would you like to make the reservation by credit card or cash?B: Use the credit card .just leave it open.……Ring……电话响A: Good morning, madam. What can I do for you?B: May I speak to the hotel manager please?A: Hold on please. Sorry, but he can’t come to the telephone right now. Can I take a message?B: My name is Yvonne. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.A: I am sorry to hear that. Could you tell me exactly what it is all about?B: The introduction of this hotel is that the rooms have air-conditioners and balconies. Also have good decoration. But now, I can not see any air-conditioner and balcony in my room. The wall is grey.A: I’ m sorry, madam. Can you tell me your room number?B: Room 323.A: OK! ...... Madam, the room you booked was an economical room. This room doesn’t have balcony and air-conditioner.B: Economical room…OK, OK…But you said we can see a pretty sea view in our own room. And what I can see in my room is just a small pool.A: Madam, the sea is closed to our hotel. It is only 10 km.B: 10 km…closed to the hotel…This is really unbelievable.A: Madam, our hotel has tour buses, and you can take the bus to the sea. Or you can swim in the swimming pool in our hotel.B: Don’t mention the swimming pool. There’re not furnished.A:I’m awfully sorry, madam. We must consult this question immediately.B: And the most horrible is that the garden in your hotel without any flowers and trees. Are you surethis is a garden?A: You misunderstand us, madam. You must know that the dengue is prevalent now. We must kill all the mosquitoes and keep you safe, so we have not planted the trees and flowers in the garden.B: ……The hotel doesn’t have a supermarket, but a small shop. Just a few things to sell. I can’t buy most things I want.A: Madam, if you need something, you can call for us. And we will provide all the things you want. B: Please stop! And now, I only want you to pay a half my money back.A: I am afraid it is not good enough, madam.B: I expected something better, but it is a far cry for what I expect.A:I do apologize for it. We can upgrade a deluxe room for you in free.B: I just want my money back, a half is great.A: Sorry, madam. Maybe we can give you some cash alternative securities.B: No. I was just saying the word I had said twice.A: OK, madam. I will reflect your demand to our manager and seeing what he say.B: Great.。
处理酒店投诉英语情景口语对话
【导语】做酒店服务的，注定有可能会遭到客户的投诉，这个时候，如果⽤英语我们如何与客户对话解决?下⾯是由给⼤家整理的处理酒店投诉英语情景⼝语对话，供⼤家参阅!【篇⼀】处理酒店投诉英语情景⼝语对话 Dialogue A A guest(B) wants to change a room.He goes tothe assistant manager(A) A：Good morning，sir.What can I do for you? B：I'm Bell.I'm in Room 908.Can you change theroom for me?It's too noisy.My wife was woken upseveral times by the noise the baggage elevator made.She said it was too much for her. A：I'm awfully sorry，sir.I do apologize.Room 908 is at the end of the corridor.It'spossible that the noise is heard early in the morning when all is quiet. B：Anyhow，I'd like to change our room. A：No problem，sir.We'll manage it，but we don't have any spare room today.Could youwait till tomorrow?The American People-to-people Education Delegation will be leavingtomorrow morning.There'll be some rooms for you to choose from. B：All right.I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have asound sleep. A：Be sure.I'll make a note of that.Everything will be taken care of.And if there is anythingmore you need，please let us know. Dialogue B A：Good evening，ma'am.Did you ring for service?What can I do for you? B：Yes.The light in this room is too dim.Please get me a brighter one. A：Certainly，sir.I'll be back right away…Do you mind if I move your things? B：Oh，no.Go ahead. A：Thank you…How is the light now? B：It's much better now.Thank you. A：You're welcome.And if you need any other things，please let us know. B：Ah，yes，the room is too cold for me.I feel rather cold when I sleep.Can you turn off theair-conditioning? A：(Checks)The air-conditioning is already off，ma'am. B：Maybe I'm getting a cold. A：Would you like an extra blanket? B：OK.And would you please get me some hot water，too?I think I need to take somemedicine. A： Certainly，ma'am.I'll be right back…here is a blanket，and hot water for you.Anythingelse? B：No，thanks. A：Good night，ma，am.【篇⼆】处理酒店投诉英语情景⼝语对话 elevator n.电梯 corridor n.⾛廊，回廊 delegation n.代表团 extra a.额外的，外加的 blanket n.⽺⽑毯，毯⼦，⽑毡【篇三】处理酒店投诉英语情景⼝语对话 128.Can you change the room for me? It's too noisy. 能给我换个房间吗?这⼉太吵了。
英语餐厅投诉对话范文简单
英语餐厅投诉对话范文简单I'm writing to express my disappointment with the service and food quality at your restaurant. Yesterday, my family and I dined at your establishment and encountered several issues that I feel compelled to address.Firstly, the wait time for our food was exceptionally long. We waited nearly 45 minutes for our entrees to arrive, and when they did, they were lukewarm at best. This was especially disappointing as we had been looking forward to trying your renowned dishes.Additionally, the servers seemed inattentive and disinterested in providing us with a satisfactory dining experience. They were slow to refill our drinks and failed to check on us throughout the meal, leaving us feeling neglected and undervalued as customers.Furthermore, the food itself was lacking in flavor and freshness. The vegetables in my salad were wilted, and the main course lacked the vibrant and bold flavors that we had anticipated. It was evident that the dishes were not prepared with care and attention to detail.Overall, our visit to your restaurant left much to be desired, and I urge you to take steps to improve the quality of both your food and service. As paying customers, we expect a certain level of excellence, which unfortunately was not met during our recent visit.I hope that you will take this feedback into consideration and work towards making the necessary changes to enhance the overall dining experience at your establishment. Thank you for your attention to this matter, and I look forward to a positive resolution.。
酒店投诉英语情景对话怎么进行投诉（2）
酒店投诉英语情景对话怎么进行投诉(2)酒店投诉英语情景对话4Mike is talking to the front desk about his complaint in this hotel.He wishes to change to a quieter room.迈克正在前台和酒店经理对话，他想投诉一下并换一间清静的房间。
Mike:Excuse me.Who is the person responsible for handing complaints here?I would like to make few complaints.迈克：你好。
请问你们这里谁负责接受投诉?我想投诉一下。
Front Desk:I am the manager here.You can complain to me.How may I help you?前台：我是这里的经理，您可以向我投诉。
发生什么事情了呢?Mike:Here is the thing.I was woke up by strange noises of the telephone several times last night.Even I unplugged it,it wouldn't stop beeping.I am also not satisfied with the housekeeping service in my room.So I want to change to cleaner and quieter room.迈克：是这样的。
昨晚上我好几次被酒店电话发出的奇怪声音吵醒。
我把电话线拔出来，它还是不停哔哔地响。
还有我房间里的卫生打扫得也不是很干净。
所以我希望你们能给我换一间更安静整洁的房间。
Front Desk:I apologize for everything disturbing you.We will give another room to you right now.Please wait a moment.前台：针对您说的情况，我向您表示歉意。
客人对客房有烟味的投诉对话英语作文
客人对客房有烟味的投诉对话英语作文Title: Conversation between a guest and hotel staff regarding a smoking complaint in the roomGuest: Good evening, I am calling to report an issue with my room.Staff: Good evening, I apologize for any inconvenience. Could you please describe the issue?Guest: Well, I just checked into my room, and there is a strong smell of smoke. It is quite unpleasant, and I specifically requested a non-smoking room.Staff: I'm sorry to hear that. We take such matters seriously. Let me look into this right away. Could you please provide me with your room number?Guest: Of course, it's Room 328.Staff: Thank you for the information. Allow me a moment to check our records and see what might have happened.(Guest waits)Staff: Thank you for waiting. Our records show that Room328 was indeed designated as a non-smoking room. Iapologize if there has been any oversight.Guest: That's alright but I would appreciate it if youcould address this issue promptly.Staff: Certainly. Our maintenance team will immediatelyvisit your room to conduct an inspection and eliminate any residual odors.Guest: Thank you for your prompt attention to this matter.Staff: You're welcome. While we attend to your concern, is there anything else we can assist you with during your stay?Guest: At the moment, resolving this issue is my priority. Once the smell is gone, everything should be fine.Staff: Understood. Rest assured that we will do everything possible to rectify the situation promptly.(Guest receives a call later from hotel staff)Staff: Good evening again! I would like to inform you that our maintenance team has thoroughly inspected Room 328 and taken measures to eliminate all traces of the smoke odor.Guest: That's great news! Thank you so much for addressing this promptly.Staff: It was our pleasure assisting you, sir/ma'am. Should you encounter any other issues during your stay, please do not hesitate to contact us.Guest: I appreciate your professionalism. I hope the rest of my stay will be comfortable.Staff: We strive to provide our guests with the best experience possible. Enjoy the rest of your evening, and should you need anything further, please don't hesitate toreach out.Throughout this conversation, the hotel staff was attentive and responsive when addressing the guest's complaint about a smokey room. They acknowledged the issue and took immediate action by inspecting and remedying the situation promptly. Effective communication in resolving problems demonstrates excellent customer service quality, helping to ensure a comfortable and satisfactory stay for all guests.。
英语抱怨酒店冰箱的对话
英语抱怨酒店冰箱的对话顾客：Excuse me, there seems to be a problem with the fridge in my room.服务员：I'm sorry to hear that. What seems to be the issue?顾客：It doesn't seem to be working properly. My drinks aren't getting cold at all.服务员：I see. I'll send someone up to take a look at it right away. Would you like us to bring you a temporary replacement fridge while we fix this one?顾客：Yes, please. That would be great. Thank you.服务员：You're welcome. We apologize for any inconvenience this may have caused you.顾客：Thank you for your help.服务员：Not a problem. We want to make sure your stay here is as comfortable as possible. Please let us know if there's anything else we can do for you.顾客：Actually, while we're on the subject, the air conditioning in my room also doesn't seem to be working properly.服务员：Oh, I'm so sorry to hear that. I'll send someone up to check on it right away.。
培训资料：酒店处理投诉常用句型(中英文)
培训资料：酒店处理投诉常用句型1、我们当尽力而为，但我很难给您保证什么。
（we ’ll try our best ,but I cannot guarantee anything.）2、非常抱歉我们不能对此事负责，你应该把贵重物品寄存在接待处。
(I must say that we cannot be held responsible. you should have deposited valuables with the reception.)3、 相信服务员并不是有意无礼，他只是可能没有听懂您的意思。
(I’m sure the waiter didn ’t mean to be rude. perhaps he didn’t understand you correctly.)4、 很抱歉，先生（小姐）。
我想这里面可能有点误会。
(I’m sorry sir, there must be some misunderstanding.)5、 很抱歉，但情况已是如此，请坐一会儿,我尽快为您作安排。
(I’m terribly sorry. but that is the situation. Please take a seat. I ’ll soon have something arranged for you.)6、 先生，感谢您为我们提供这些情况，我立即去了解。
(Thank you for telling us about it, I’ll look into the matter at once..)7、 先生很抱歉，我将尽快地解决这个问题。
(Sorry, sir , I’ll solve the problem for you as soon as possible.)8、 恐怕您误会了我的意思，我能解释一下吗？(I’m afraid you have misunderstood what I said. Perhaps I can explain again.)9、 对于我的粗心大意我非常抱歉。
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A：Good morning，madam．What can I do for you？
B：Yes ,I want to book a room. And can you tell me something about this hotel?
A: OK! This is our hotel, Sunrise Holiday, is a four-star hotel with fully equipment. Our hotel is closed to the sea and has a pretty view.And our hotel provides twin room、double room and deluxe room. What kinds of rooms do you want to book?
B: I want to reserve a double room. The room near the beach, with big balcony and walk distant along the beach.I need the personnel in your hotel to open the window and clean the room before I arrive there.
A：OK. May I have you name, please? When will you arrive at our hotel, sir?
B: My name is Yvonne.I’ will arrive here from 1 to 3 P.M.
A: Your room is 307, I looking forward to seeing.
……
A: Good afternoon, madam. Can I help you ?
B: I want to check in now.
A: Do you reserved?
B: I have booked a room by three days, the room number is 307.
A: OK. Can I let me see you ID card or passport?
B: Yes, of course?
A: Would you like to make the reservation by credit card or cash?
B: Use the credit card .just leave it open.
……
Ring……电话响
A: Good morning, madam. What can I do for you?
B: May I speak to the hotel manager please?
A: Hold on please. Sorry, but he can’t come to the telephone right now. Can I take a message?
B: My name is Yvonne. I would like to file a complaint of the poor service of your hotel. This is my first time to stay in Hotel and it will be my last one too.
A: I am sorry to hear that. Could you tell me exactly what it is all about?
B: The introduction of this hotel is that the rooms have air-conditioners and balconies. Also have good decoration. But now, I can not see any air-conditioner and balcony in my room. The wall is grey.
A: I’ m sorry, madam. Can you tell me your room number?
B: Room 323.
A: OK! ...... Madam, the room you booked was an economical room. This room doesn’t have balcony and air-conditioner.
B: Economical room…OK, OK…But you said we can see a pretty sea view in our own room. And what I can see in my room is just a small pool.
A: Madam, the sea is closed to our hotel. It is only 10 km.
B: 10 km…closed to the hotel…This is really unbelievable.
A: Madam, our hotel has tour buses, and you can take the bus to the sea. Or you can swim in the swimming pool in our hotel.
B: Don’t mention the swimming pool. There’re not furnished.
A:I’m awfully sorry, madam. We must consult this question immediately.
B: And the most horrible is that the garden in your hotel without any flowers and trees. Are you sure this is a garden?
A: You misunderstand us, madam. You must know that the dengue is prevalent now. We must kill all the mosquitoes and keep you safe, so we have not planted the trees and flowers in the garden.
B: ……The hotel doesn’t have a supermarket, but a small shop. Just a few things to sell. I can’t buy most things I want.
A: Madam, if you need something, you can call for us. And we will provide all the things you want. B: Please stop! And now, I only want you to pay a half my money back.
A: I am afraid it is not good enough, madam.
B: I expected something better, but it is a far cry for what I expect.
A:I do apologize for it. We can upgrade a deluxe room for you in free.
B: I just want my money back, a half is great.
A: Sorry, madam. Maybe we can give you some cash alternative securities.
B: No. I was just saying the word I had said twice.
A: OK, madam. I will reflect your demand to our manager and seeing what he say.
B: Great.。