酒店前厅服务英语口语情景对话
酒店前厅英语口语
酒店前厅英语口语1I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。
2.What's the price difference?两种房间的'价格有什么不同?3.A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4.I think I'll take the one with a front view then.我想我还是要阳面的吧。
5.How long will you be sta.ing?您打算住多久?6.We'll be leaving Sunday morning.我们将在星期天上午离开。
7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您。
8.I'd like to book a single room with bath from theafter-noon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9.We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
10. What is the rate， please?请问房费多少?11.The current rate is$ 50 per night.现行房费是50美元一天。
12. What services e with that?这个价格包括哪些效劳工程呢?13.That sounds not bad at all. I'll take it.听起来还不错。
酒店常用英语口语
酒店常用英语口语目录一、酒店英语口语交际之前厅部 (1)二、酒店英语口语交际之客房部 (2)三、酒店英语口语交际之餐厅部 (5)四、酒店英语口语交际之卫生部 (6)五、酒店英语口语交际之娱乐部 (8)一、酒店英语口语交际之前厅部想象一下当你走进一家国际性酒店时，迎面来的是面带微笑的迎宾员工，这时你可以听到他们亲切的说：Welcome to our hotel !（欢迎光临本酒店！），这时你会不会感觉到进入酒店就像回到家一样的温馨。
走进酒店前厅，你一定最先看到前台工作人员的目光投向你，下面由我来教你如何进行一些如何入住酒店的简单对话吧。
(“W”表示：waiter服务员; “C”表示：customer 顾客)W:Good morning/Good afternoon/Good evening,May I help you ?(早上好/中午好/晚上好，请问有什么可以帮您的吗?)C :Well, I’d like to check in, please.（我想要入住酒店）W: All right. Do you have a reservation with us, sir?(先生，你在我们店里有预订吗？)C: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？（不好意思，我之前没有预订。
我想知道你们这里哪种是我想要的标准间？）W: Wait a moment, please. We have triple room, standard double room, and standard single room. What kind of room do you need?（请稍等。
我们这里有大床房，标准两人间，和标准一人间，你想要哪种房间呢？）C：OK，I know now.I’d like to check in a standard double room.What’s the price for standard double room？(好的，我知道了，我想要住双人间，它的的价格是多少呢？)W：Oh，sir.The price for standard double room is 288 Yuan.All right. How many days are you planning to stay?(哦，先生。
酒店前厅英语口语对话
酒店前厅英语口语对话对话趣味教学要创设有趣的语言学习环境,开展愉悦教学,如运用体态语、唱英文歌、角色扮演等等。
小编精心收集了酒店前厅英语口语对话，供大家欣赏学习!酒店前厅英语口语对话1R:Good afternoon.Welcome to the Yunshan Hotel.May i help you,sir?下午好。
欢迎来到云山饭店。
先生需要我帮忙吗?G:Yes.I'd like to check in,please.是的，我想登记入住。
R:Certainly,sir.May i have your name,please?好的，先生请告诉我你的姓名?G:Yes,it's Charlie White.查理怀特R:Do you have a reservation with us,sir?先生，有向我们预订吗?G:Yes,for tonight.是的，今晚R:Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please?请等一下。
我查一下我们的预定记录。
让您久等了。
先生，你预定的是一个单人间，住3晚。
请您填写登记表，好吗?G:Sure.好的R:May i confirm your departure date?我想确认你的离开日期G:Yes,i should be leaving on the 8th.恩，我应该在8号离开R:How would you like to make payment?请问你想怎么付款?G:By Visa Card.Visa 卡R:May i take a print of the card,please?Thank you,sir.Your room is 888 on the 8th Floor.Just a moment please.A bellman will show you to your room.I hope you will enjoy your stay here.我能刷卡了吗?谢谢。
酒店前厅服务英语口语情景对话
Dialogue AIndividual clients check in(散客入住)G=客人R:=接待员R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Yes, I’d like to check-in .please.我要登记住宿。
R：Certainly, Madam. May I have you name, please?好的，小姐。
能告诉我您的姓名吗？G：I’m Christine.Nolan我叫克莉丝汀•诺兰R：Do you have a reservation, Ms. Nolan?诺兰小姐，请问您预定了房间吗？G：Yes, form today.是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes.是的R：Print out the registration form?打印住宿登记表。
酒店前台接待日常英语口语（Hotel_English）5篇
酒店前台接待日常英语口语（Hotel_English）5篇第一篇：酒店前台接待日常英语口语(Hotel_English)HotelEnglishMarch2012Part 1 Greetings问候1.Welcome to Shanxi World Trade Hotel.I’m..., what shouldI call you, please? 欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2.Good morning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！请问我能为您做点什么？3.My name is..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。
5.Have you make a reservation ?Have you booked the room?Are you the vip? 请问有预订吗？请问你是会员吗？6.What kind of room would you like ? 请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand.对不起，我不是很明白。
8.I’m afraid we’ve fully booked f or that time.抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please.让我带您到房间，这边请。
酒店英语：前厅服务英语常用口语
7. How long will you stay with us? 请问您住几天？
8. How many people are there in your party? 您们一共几个人？
16.The bellman here will take your luggage and show you the way. 这里的行李生会为您提行李，并为您带路
17.We’ll extend the reservation for you . 我们可以为您延长预订
18.Are you checking out today? 您今天可以结帐吗？
16. And your address, please? 请问您的地址？
17. May I know you telephone number, Mr Smith? 史密斯先生，请问您的电话号码是？
May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？
May I know your name and your room number, please?我可以知道您的名字和房间号码吗？
Excuse me ,sir, could you spell your name?请问您的名字如何拼写？
Here’s your room key.这是你的房间钥匙。
19.Would you like to check out now? 您今天要退房吗？
20.Please pay at the cashier’s desk over there 请到那边帐台付款
前厅服务英语常用口语
前厅服务英语常用口语Page 1Welcome to our hotel. 欢迎光临。
Can I help you?我能帮你忙吗？What kind of room would you like, sir?先生，您要什么样的房间？Please wait a moment. I have to check if there is a room available.请稍等，我查一下有没有空房。
Enjoy your stay with us.希望您在我们这里住的愉快。
May I know your name and your room number, please?我可以知道您的名字和房间号码吗？Excuse me ,sir, could you spell your name?请问您的名字如何拼写？Here’s your room key.这是你的房间钥匙。
I’m sorry to keep you waiting, sir. What can I do for you?先生，对不起，让您久等了。
我能为您做点什么吗？Please wait your turn.请排队等候。
May I known your name, please?请问贵姓大名。
（不认识客人时用）I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.对不起，先生。
我们已经客满，没有空房间。
Don’t mention it. My pleasure.请不要客气，我乐意效劳。
Have a good rest, sir.先生，请好好休息。
Good morning, sir. Can I be of service to you? 早安，先生。
我可否为你效劳？A moment, please. I will be with you as soon as possible.请稍等片刻。
酒店英语对话场景案例
酒店英语对话场景案例Case 1: At the Reception Desk 前台接待员Guest: Hello, I have a reservation for a double room.前台接待员：早上好，我已经为您预订了一个双人间。
Guest: Can I check in now?客人：我现在可以办理入住手续吗？Receptionist: Yes, please fill out the registration form.前台接待员：是的，请填写登记表。
Guest: What is the check-out time?客人：退房时间是几点呢？Receptionist: You can check out until 12 noon.前台接待员：直到中午12点前退房。
Case 2: In the Restaurant 餐厅里Guest: Can you recommend some local dishes?客人：你能推荐一些当地菜肴吗？Waiter: Yes, the spicy noodles are very popular.服务员：是的，辣面条很受欢迎。
Guest: I'll try it. Could you also bring me some coffee?客人：我会试试。
你能给我带些咖啡吗？Waiter: Of course, coffee is our specialty.服务员：当然，咖啡是我们的特色。
Case 3: In the Room 在房间里Guest: The room is very comfortable.客人：这个房间很舒服。
Housekeeper: Yes, we have upgraded the mattresses recently.客房服务员：是的，我们最近升级了床垫。
Guest: ThankThe bathroom is also very clean. 客人：浴室也很干净。
酒店前厅服务英语口语情景对话
Dialogue AIndividual clients check in(散客入住）G=客人R：=接待员R：Good afternoon。
Madam.Welcome to Grand Park Kunming 。
May I help you?下午好，欢迎光临昆明君乐酒店,请问有什么可以帮到您？G：Yes, I’d like to check—in .please。
我要登记住宿。
R:Certainly, Madam。
May I have you name，please?好的，小姐。
能告诉我您的姓名吗？G:I’m Christine.Nolan我叫克莉丝汀•诺兰R:Do you have a reservation，Ms。
Nolan？诺兰小姐，请问您预定了房间吗？G：Yes, form today。
是的，预定了.从今晚开始。
R：OK，Ms 。
Nolan, please show me your passport.好的，诺兰小姐，麻烦您出示一下您的护照。
R：(双手接客人证件）R：(扫描客人证件后双手归还客人）R：Just a moment，please. I’ll check our reservation record。
（After a while）Thank you for waiting。
Ms. Nolan。
Your reservation is for a business single room for one night，the room rate is ￥800 that including two breakfasts。
Is that all right?请稍等,我查一下预定记录。
（过了一会)让你久等了，诺兰小姐,您预定了一个晚上的商务单间,房价￥800（房价用手指给客人不要说出报价），含两份早餐是吗?G：Yes。
是的R：Print out the registration form？打印住宿登记表。
酒店初级英语情景对话
酒店初级英语情景对话一、房务部（前厅）1、Making a Reservation 预订客房Reservationist（R): Good afternoon。
What can I do for you?下午好,我能帮您什么吗？Client (C）: Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好，这里是北京外贸公司,我想订一间套房，有吗？R：Certainly, can you give me your name please，sir？有的，先生，可以告诉我您的名字吗？C: West，W—E-S—T.R: Thank you, Mr。
West. But by the way, how long will you stay here? 谢谢，WEST先生。
请问你要住多久呢？C: I’ll stay here for quite a long time.我将会住很长一段时间的。
R：I'm glad you will be staying at our hotel for a long time。
很高兴你将会在我们酒店长住.C: How much is the suite, please？请问套房多少钱呢?R：Your suite is 320 yuan （RMB）per day。
您订的套房一天是320元。
C: Does that include attendance?有包括服务费吗？R：Three hundred and twenty yuan a day，service included。
320元一天，包含服务费.C: Meals included？餐费有包含在内吗?R: Meals are extra，not included.餐费是另外算的,不包含在内。
酒店常用英语口语-前厅英语
酒店常用英语口语：前厅部用语〔1〕Have you a reservation？您预订过吗？〔2〕May I have your name and room number？您能告诉我您的名字与房间号码吗？〔3〕Here is your room key.给您房间钥匙。
〔4〕Please pay at the cashier's desk over there.请去那边帐台付款。
〔5〕Are these your baggage？May I take them for you？这些是您的行李吗？我来帮您拿，好吗？〔6〕I'm afraid our hotel is fully booked on that date.对不起，我们饭店那一天的客房全部订满了。
〔7〕Your room is confirmed for that day. We look forward to serving you.您要的那一日房间已经确认了。
我们期待着为您效劳。
〔8〕I'll cancel Mr Bell's reservation from February 27th for three nights.我将取消BELL先生从2月27日开始3个晚上的预订。
〔9〕May I reconfirm your departure date？我可以再次确认您的离店日期吗？〔10〕I'm sorry，madam. We don't have any vacancy at the moment.对不起，小姐，我们现在没有空房间。
〔12〕How many pieces of luggage do you have？请问您有几件行李？〔13〕Is there anything valuable or breakable in your bag？您包里有贵重或易碎物品吗？〔14〕You can get your money changed at the cashier's Desk..您可以去收款处兑换钱。
前厅部接待英语对话
（1）Room Reservation by Teephone电话预定R: Huatian Hotel .Good morning .Reservation Desk .May I help you ?（华天酒店，早上好，预订部，请问有什么可以帮您旳吗？）G: Good morning . I d liek to book a single room,please（早上好，我想预定一种单人房）R: May I have you name,please？（可以告诉我您旳姓名吗？）G: Henry Smith （亨利. 史密斯）R: When you arrive and departure dates ,please?（请问您什么时候到来，什么时候离开呢？）G: From June 25 to 26,by the way .what is the rate of a single room ?（六月25至26，顺便一提，单人房旳房价是多少？）R: It is 380 yuan for a single with bath and 300 yuan with shower .Which one would you like?（带浴缸旳单人房是380元，带淋浴旳是300元，您喜欢哪一种呢？）G: 300 yuan a night is ok(300元一晚旳就可以了)R: May I have you telephone number ,please?（可以告诉我您旳电话号码吗？）G:185****1248（我旳电话号码是185****1248）R: Mr.smith ,a single with shower,from June 25to 26 .andtelephone number 185****1248,AmIcorrect？（史密斯先生，您预订了一间带淋浴旳单人房，是六月25号来，26离开，您旳电话号码是185****1248，请您确认一下）G: Yes,That is right . Thanke you goodbye（是旳，没错，谢谢，再会）R：Thank for calling ,Mr Smith ,We are looking forword to you coming ,goodbye(谢谢您旳来电，史密斯先生，我们期待您旳到来，再会)(2)Greeting guests at the door行李员迎接客人B: Good morning .sir .Welcome to our hote . I am the bellman . What can I do for you ?（早上好，先生。
酒店场景中英文对话
酒店场景中英文对话场景一：办理入住手续Receptionist: Good afternoon! Welcome to our hotel. How can I help you?前台: 下午好！欢迎来到我们酒店。
请问我能帮您什么？Guest: Hi, I have a reservation under the name Li Ming客人: 你好，我预订了一个房间，名字是李明。
Receptionist: Let me check. Yes, Mr. Li. I see your reservation here. Can I have your ID and credit card, please?前台: 让我查一下。
好的，李先生，我看到了您的预订。
请出示您的身份证和信用卡。
Guest: Sure, here they are.客人: 当然，给您。
Receptionist: Thank you. You’ve booked a deluxe room for three nights. Is that correct?前台: 谢谢。
您预订的是豪华房，住三晚，对吗？Guest: Yes, that’s correct.客人: 是的，没错。
Receptionist: Great. Here is your room key. You are in room 305 on the third floor.前台: 很好。
这是您的房卡。
您的房间在三楼的305号。
Guest: Thank you. What time is breakfast served?客人: 谢谢。
早餐几点开始供应？Receptionist: Breakfast is served from 7 AM to 10 AM in the dining areaon the second floor.前台: 早餐供应时间是早上7点到10点，在二楼的餐厅。
酒店前厅接待英语常用口语
酒店前厅接待英语常用口语1、Good morning/afternoon/evening, sir/madam.先生/女士：早上好/中午好/下午好。
请问我能为您做些什么？2、Please, Thank you, Excuse me.请，谢谢，对不起。
3、Mr. Smith, Mrs. Smith, Sir, Madam.史密斯先生/女士。
先生/女士。
4、Ladies and Gentlemen.女士们先生们。
5、How are you today, Mr. Smith?Fine/very well, Thank you. And you?您好，史密斯先生？很好，谢谢。
6、Yes, Sir/Madam. May I help you?好的，先生/女士，我能为您做些什么？7、My pleasure. You are most welcome.我很乐意，您太客气了。
8、Good morning, this is reception desk, May I help you?早上好，这是服务台，请问我能为您做些什么？9、Go straight ahead. Go down to the lobby. Turn left/right at the first corner.一直往前走。
请到大厅来。
在第一个叉口往左/右拐。
10、I beg your pardon? I am sorry. I do not understand. I will get you the manager.对不起，请您再说一遍。
对不起，我不太懂，我找我们经理来。
11、How do you do ? Glad to meet you.您好！（初次见面）很高兴见到您。
12、Welcome to our hotel.欢迎到我们宾馆。
13、Have a good time!祝您过的愉快！14、Sorry. He is not in at the moment. Would you like to leave a message?对不起，他现在不在。
有关酒店前台服务的英语情景对话
有关酒店前台服务的英语情景对话一我的晚餐还没送过来AHello, room service. Can I help you您好，客房服务。
有什么能帮您的吗BI ordered dinner about forty minutes ago. It hasnt been delivery yet.我40分钟前订了晚餐，可是现在还没有送来。
AWe are sorry for the delay, maam. Could you hold the line, please Ill check your order.我们为延时而抱歉，女士。
您能稍候一下吗我来查一下您的订餐。
BOkay.好的。
AYour order is ready. Its on the way to your room. Were very sorry to have you waiting, Maam.您的订餐已经准备好了，现在正在送往您的房间。
很抱歉让您等了这么久。
BThats okay.没关系。
二酒店前台服务ADid you ask them to send more blankets upThese blankets they use are too thin.你有叫他们多送一些毯子上来吗这些毯子太薄了。
BNo, I didnt think of it.我没想到。
AI will call them.我来打电话好了。
BFront desk.柜台，您好。
AHello. Yes. I would like some more blankets in my room. Its too cold.喂，我想多要一些毯子，房间里面太冷了。
BAnd your room number, Maam请问你的房间号码是AIm in room 224. We need a lot of blankets.224 ，我们需要很多毯子。
BAlright, Ill have someone bring them right away.好的，我立刻请人送过去。
酒店前厅常用英语对话
酒店前厅常用英语对话1. Good morning (afternoon, evening), sir (madam).早上（下午、晚上）好，先生（夫人）。
2. How do you do? Glad to meet you.您好！（初次见面）很高兴见到您。
3. How are you? Fine, Thanks. And you?您好吗？很好，谢谢。
您好吗？4. Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
5. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
（客人刚入店时）希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
（客人离店时）7. Have a good time!祝您过得愉快！电话用语：8. **Hotel, front desk. Can I help you?**饭店，前厅。
您找谁？9. Sorry, I’ve dialed the wrong number.对不起，我拨错号了。
10. May I speak to your front office manager?能和你们前台经理说话吗？11. Sorry, he is not in at the moment.对不起，他现在不在。
12. Would you like to leave a message?您要留口信吗？13. Pardon. I beg your pardon.对不起，请再说一遍，好吗？对不起，请再说一遍，好吗？祝贺语：14. Congratulations!祝贺您！15. Happy birthday!生日快乐！16. Happy New Year!新年快乐！17. Merry Christmas!圣诞快乐！18. Have a nice holiday!假日快乐！19. Wish you every success!祝您成功！答谢和答应语:20. Thank you (very much).谢谢您（非常感谢）。
餐厅前台对话带翻译英语
2. 中文：您想坐在室内还是室外？
英文：Do you prefer to sit indoors or outdoors?
3. 中文：对不起，这个位置已经有客人了，请您到别的地方去坐。
五、结账
1. 中文：这是您的账单，请您核对一下。
英文：Here is your bill, please check it.
2. 中文：请问您是用现金结账还是刷卡？
英文：Would you like to pay by cash or credit card?
3. 中文：谢谢光临，欢迎下次光临。
英文：Thank you for coming, we look forward to seeing you again.
2. 中文：您需要我帮您推荐一些招牌菜吗？
英文：Would you like me to recommend some signature dishes for you?
3. 中文：请问您喜欢吃辣的还是清淡的？
英文：Do you prefer spicy or mild flavors?
四、询问客人满意度
1. 中文：请问您的餐点如何？
英文：How is your meal?
2. 中文：请问您对我们的服务满意吗？
英文：Are you satisfied with our service?
3. 中文：请问您还需要别的帮助吗？
英文：Is there anything else I can 的常见情景和表达方式，希望能对餐厅员工提供一些帮助。提高前台服务的质量，不仅可以让客人感受到更好的用餐体验，还能为餐厅带来更多的回头客和口碑宣传。因此，餐厅员工在日常工作中应该多加练习，熟练掌握前台对话的表达方式，为客人提供更加周到细致的服务。
酒店前台英语对话
酒店前台英语对话1. 早上好/中午好/晚上好，先生/女士!Good morning/afternoon/everning,sir/madam!2. 请问您怎么称呼?May I have your name ,please?3. 您稍等一下。
Wait a moment,please.4. 先生/女士,您有预定吗?Sir/Madam,Do you have reservation?5. 请您让我看一下您的护照可以吗?May I have your passport?6. 您需要什么样的房间?What kinds of room would you like?7. 标准双人间还是大床?Standard twin bed room or standard king bed room?8. 大床的价格是850元/晚A king bed room is 850 Yuan per night.9. 请问您要住多久?How long will you be staying here?10. 您需要无烟房吗?Do you need non--smoking room?11. 请您填一下这张登记表好吗?Could you fill in this form,please?12. 请您签一下名，好吗?Could you sign your name,please?13. 谢谢，先生/女士。
Thank you,sir/madam.14. 请问您是用现金还是信用卡?How would you like to pay,in cash or by credit card?15. 您是否有贵重物品存放?Do you have any valuable deposit to keep here?16. 这是您的早餐券，早餐时间是在7：00-10：30，在2楼西餐厅。
This is your breakfast coupon,the breakfast time is 7：00AM to 10：30AM at the western restaurant on second floor17. 您从这里走/左转/右转。
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Dialogue A
Individual clients check in(散客入住)
G=客人R:=接待员
R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you?
下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？
G：Yes, I’d like to check-in .please.
我要登记住宿。
R：Certainly, Madam. May I have you name, please?
好的，小姐。
能告诉我您的姓名吗？
G：I’m Christine.Nolan
我叫克莉丝汀•诺兰
R：Do you have a reservation, Ms. Nolan?
诺兰小姐，请问您预定了房间吗？
G：Yes, form today.
是的，预定了。
从今晚开始。
R：OK, Ms .Nolan, please show me your passport.
好的，诺兰小姐，麻烦您出示一下您的护照。
R：（双手接客人证件）
R：（扫描客人证件后双手归还客人）
R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right?
请稍等，我查一下预定记录。
（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？
G：Yes.
是的
R：Print out the registration form?
打印住宿登记表。
（再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名）
R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash?
您住一天，押金是￥1500，请问您是刷卡还是付现金呢？
G：By Credit Card.
刷卡。
R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card?
好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名）
G：Yes.
有密码
R：OK, please input the password. 好的，请您输一下密码。
R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
这是给你刷的￥1500的预授权，请您在POS单上签字确认.
R：（做房卡，填好房卡内页上的房号，房价以及早餐并双手递给客人，请客人在内页宾客姓名处签字）
R：The breakfast time is from 7:00am to 10:00am at the IAP. Please show your room number before meal. The need for additional breakfast is 98yuan one person.
早餐时间是早上7：00-10：00陶乐咖啡厅，请在用餐前报房间号码，需要额外加早餐是98+15% service charge元一位。
G：OK.
好的。
R：Your room number is 1018.Here is your key card. The bellman will take your luggage and show you the way.
您的房间号码是1018，这是您的房卡。
行李生将为您提行李并为您带路。
G：OK.
好的。
Dialogue B
Complaint(处理投诉)
C=Front Office Clerk 前台服务员G=Guest 客人
C：Good evening, Front Office. Can I help you?
晚上好，这里是前台。
有什么可以为您效劳？
G：This is Ms. Stevenson, Room 1827. I’ve just checked in and I’m not satisfied with my room. .
我是1827房的史蒂文森小姐，刚入住的,我对房间不满意。
C：May I know what’s the matter?
请问有什么问题吗？
G：The room is too noisy and my husband was woken up several times by the noise the baggage！
I didn’t expect such things would happen in your hotel.
房间非常的！我没料到你们酒店会发生这样的事情。
C：I’m sorry to hear that, Ms. Stevenson. I’ll try to arrange another quiet room for you .Please wait
a moment.(after a while)。
We do apologize for the inconvenience.
很抱歉有这种事情，史蒂文森小姐。
我立刻为您更换另一件更安静的房间，我们为给您带来的不便道歉。
G：That fine. Thank you.
好吧，谢谢您。
C：You’re welcome, Ms. Stevenson. Your new room number is 1728 and here is your room key.
My name’s Simon, and if there is anything else I can do for you, please don’t hesitate to call me.
不客气，史蒂文森太太。
这是为您新更换的房间1728的房卡。
我叫西蒙，如果有什么我能效劳的，请尽管给我打电话。
Dialogue C
Check out
R：Good morning, sir .can I help you?
早上好先生，有什么可以帮到您？
G：Morning .l would like to check out.
早上好，我想办理退房。
R：Certainly. Can I have your name and room number?
好的！您可以告诉我您的名字和房间号码吗？
G：Thomas Dickson in Room 1218
托马斯.迪克逊房间号码是1218.
R：A double room for two nights at 800RMB per/night, the meals that you had at the hotel are 250RMB….Here is your bill please check it.
一间双人房住两晚，每晚房费是800元，您在酒店餐厅的消费是250元。
这是您的账单请您核对一下。
G：Sorry, l am not clear about this item.
不好意思，我对这项消费表示不理解。
R：Oh. This is for the phone calls you made from your room.
这是您从房间内拨打的电话账单。
G：But I didn’t make any calls.
但是我并没有拨打任何电话。
R: Oh, just a moment. l’ll check it . l’m terribly sorry sir .we made a mistake.we will deduct it from you bill right away.
请您稍等一下我查一下。
非常抱歉，是我们的失误，我立即从账单中扣除此项收费。
G: It seems correct now .Can I pay by credit card?
现在看起来账单是正确的了。
R : Yes, Sir. We will cancel your pre-authorization and charge your bill by Credit Card.
好的，先生。
我们将会取消您之前刷的预授权再重新收取您的费用。
G: Yes.
好的
R : Have a nice day! We hope to see you again!
好的！先生。
祝您有愉快的一天，我们期待能再次见到您！。