酒店英语期末考试试卷 (1)

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《酒店情景英语》期末考试试卷附答案

《酒店情景英语》期末考试试卷附答案一、单选（每小题5分，共70分）1.The word “reservation” equals toA.ServiceB. BookC. InvestmentD. Settle the bill2.“double room” isA.单人间B. 标准间（配两张单人床）C. 双人间（配一张双人床）D. 三人间3.ID card isA.登记卡B. 房卡C. 信用卡D.身份证4.“walk-in guest” meansA.没有提前预定房间的客人B. 走着的客人C. 走着进来的客人D. 入住的客人5.The word “deposit” in our book refers toA.存钱B. 押金C. 取钱D. 维修6.All the words below are used in Launder Services exceptA.shrinkB. mendC. beverageD. stain7.Sichuan cuisine is and contains chili.A.sourB. sweetC. hotD. salty8.The word “cuisine” meansA.热辣的B. 菜系C. 苦干的D. 大堂吧9.The word “miscalculation “refers toA.确认B. 算账C. 结账D. 算错账10.火腿A.SausageB. hamC. hot legD. pork leg11.Where is the washroom?A.前台在哪里？B. 商店在哪里？C. 可以为我叫出租车吗？D. 洗手间在哪里？12._____________in our check-in procedures since the new manager took over.A.There are changesB. Changes have been thereC. There have been changesD. We have changes13.What should the reservation clerk says first when he/she answers the phone?A.Reservations, may I help you?B. Welcome to our hotel.C. please come to our hotelD. Please enjoy your stay.14.Which of the following is not the tableware that usually used in western food?A.ChopsticksB. knife and forkC. dessert plateD. napkin二、连线题（每小题3分，共30分）酒店情景英语参考答案：二、连线题。

酒店管理英语期末考试题及答案

酒店管理英语期末考试题及答案# 酒店管理英语期末考试题及答案一、选择题（每题1分，共10分）1. What is the term for the process of booking a room in a hotel?A. Check-inB. Check-outC. ReservationD. RegistrationAnswer: C2. Which department in a hotel is responsible for maintaining cleanliness and orderliness of the rooms?A. Front DeskB. HousekeepingC. Food and BeverageD. SecurityAnswer: B3. What does the acronym "F&B" stand for in the context of hotel management?A. Front and BackB. Food and BeverageC. Facilities and BuildingD. Finance and BankingAnswer: B4. In hotel management, what does "ADR" refer to?A. Average Daily RateB. Average Dining RoomC. Additional Dining RoomD. Annual Discount RateAnswer: A5. What is the primary function of a hotel's concierge service?A. Room cleaningB. SecurityC. Providing information and assistance to guestsD. Food serviceAnswer: C6. The term "upselling" in hotel management refers to:A. Selling items at a higher price than usualB. Selling items at a lower price to increase salesC. Selling additional services to guestsD. Selling items without any negotiationAnswer: C7. What is the first step in the process of a guest checking into a hotel?A. Paying the billB. Receiving the room keyC. Presenting identificationD. Entering the hotel lobbyAnswer: D8. Which of the following is NOT a common amenity provided by hotels?A. TelevisionB. MinibarC. Personal chefD. Wi-FiAnswer: C9. What is the term used to describe the percentage of available rooms that are occupied by guests?A. Occupancy RateB. Turnover RateC. Revenue Per Available RoomD. Average Length of StayAnswer: A10. The acronym "GDS" in hotel management stands for:A. Global Distribution SystemB. Guest Data SystemC. General Departmental ServicesD. Guest Driven SolutionsAnswer: A二、填空题（每题1分，共10分）1. The front desk is often the first point of contact for guests, and it is responsible for ________ and ________.Answer: check-in; check-out2. A hotel's ________ is a key performance indicator that measures the average revenue generated per available room. Answer: RevPAR3. The ________ department in a hotel is responsible for the preparation and service of food and beverages.Answer: Food and Beverage4. In hotel management, ________ is the process of maintaining the cleanliness and appearance of guest rooms. Answer: Housekeeping5. A ________ is a person who assists guests with their travel plans, reservations, and other requests.Answer: Concierge6. The ________ rate is the average rate charged for rentinga hotel room per night.Answer: Average Daily Rate (ADR)7. The ________ is the percentage of rooms in a hotel that are occupied by guests.Answer: Occupancy8. A ________ is a document that outlines the terms and conditions of a guest's stay at a hotel.Answer: Contract9. The ________ is the process of ensuring that a hotel's rooms are prepared for new guests after a check-out.Answer: Turnover10. A ________ is a person who manages the overall operations of a hotel.Answer: Hotel Manager三、简答题（每题5分，共20分）1. Explain the importance of customer service in hotel management.Answer: Customer service is crucial in hotel management as it directly impacts guest satisfaction and loyalty. Excellent customer service can lead to positive reviews and word-of-mouth referrals, which are vital for attracting new guests and maintaining a good reputation. It also contributes to repeat business, as satisfied guests are more likely to return.2. Describe the role of a hotel's marketing department.Answer: The marketing department in a hotel is responsible for promoting the hotel's brand and services to potential guests. This includes creating marketing campaigns, managingthe hotel's online presence, coordinating events, and working with travel agents and tour operators. They also analyze market trends to identify opportunities for growth and。

酒店情景英语考试试卷

酒店情景英语考试试卷一、词汇与短语（每题2分，共20分）1. 将下列单词与对应的中文释义连线。

- reservation A. 登记入住。

- check - in B. 预订。

- concierge C. 礼宾员。

2. 写出下列短语的英文表达。

- 客房服务：________________- 酒店大堂：________________- 退房时间：________________二、单项选择题（每题3分，共30分）1. When a guest arrives at the hotel, the first thing the front desk clerk usually says is:A. "How are you today?"B. "Welcome to our hotel. May I have your reservation name, please?"C. "What do you want?"2. If a guest wants to extend his stay, he can say:A. "I want to leave early."B. "I would like to stay for a few more days."C. "I don't like this room."3. The concierge is mainly responsible for:A. Cleaning the rooms.B. Helping guests with various requests such as getting tickets or making restaurant reservations.C. Cooking in the hotel restaurant.4. A guest calls the front desk and says, "I'm locked out of my room." The front desk clerk should reply:A. "It's your own fault."B. "Don't worry. We'll send someone to help you right away."C. "You should be more careful."5. When the housekeeping staff enters a guest's room for cleaning, they should first:A. Start cleaning immediately.B. Knock on the door and announce themselves.C. Open the door without any notice.6. Which of the following is a common way to ask for a wake - up call?A. "Can you give me a call in the morning?"B. "I need a wake - up call at 7:00 am, please."C. "Call me when you are free."7. If a guest complains about the noise in his room, the front desk clerk should:A. Ignore the complaint.B. Apologize and offer to change the room if possible.C. Blame the guest for being too sensitive.8. "Do you have any available rooms for tonight?" The clerk can answer:A. "Yes, we have some single rooms and double rooms available."B. "No, we are full. Go away."C. "I don't know."9. When checking out, the guest may be asked:A. "Did you enjoy your stay?"B. "Can you pay for the damages you made?"C. Both A and B.10. The phrase "room service" refers to:A. The service provided by the hotel to clean the rooms.B. The service that allows guests to order food and drinks to be delivered to their rooms.C. The service for guests to check in and out of their rooms.三、情景对话补全（每题5分，共25分）1. Guest: Good morning. I have a reservation under the name of John Smith.Clerk: ____________________________________________________Guest: Yes, for three nights.Clerk: Thank you, Mr. Smith. Here is your key card. Your room is on the 5th floor.2. Guest: I'm sorry, but I can't find the restaurant in the hotel.Clerk: ____________________________________________________Guest: Thank you very much.3. Guest: I would like to check out.Clerk: Certainly, sir. ______________________________________Guest: Here you are. (hands over the key)Clerk: Thank you. Let me check your bill.4. Guest: I'm having a problem with the TV in my room. It doesn't work.Clerk: ____________________________________________________Guest: Thank you. I'll wait for the technician.5. Guest: Can I get a late checkout?Clerk: ____________________________________________________Guest: That's great. Thank you.四、翻译题（每题3分，共15分）1. 将下列句子翻译成英语。

酒店英语期末考试

1.What are the responsibilities of a receptionist?2.What are the responsibilities of a room attendant ?3.Guest:Your name is Mark brown. You’d like to reserve a single room away from the streetfrom 12 to 15 April. You are calling the hotel.Receptionist: You answer the phone and accept the booking.4.Guest: Your name is Mary Liu. You are in room 1234 and you want to check out. When yousee the bill you find there is a laundry charge for 68 yuan, but you did not use the laundry service.Cashier: when the guest complains about the overcharge, you recheck the bill and find that you have really made a mistake. You apologize to the guest and make out another bill.5.Guest: you are the guests and have come to the restaurant with a reservation. You havereserved a private room in 301.Hostess: lead the guests to their room and take the menu for the guests.Waitress: take order for the guest.Guests: You have no idea about the Chinese dish. You ask the waitress to recommend some dishes.Pickled cucumber 酱黄瓜Steamed beaf balls 蒸牛肉丸Kong Pao Chicken Jacket potato 带皮烤的马铃薯Spicy Chicked 怪味鸡Fried mandarin fish in squirrel shape松鼠桂鱼Twice-cooked pork slices 回锅肉Beijing roast duck 北京烤鸭Sweet and sour pork 咕噜肉填空和是非题在第一二单元短对话表格题第三单元词组翻译和句子翻译以第一第二单元测试题为主IV. Answer the following questions. (2*10)1.As a receptionist, how do you confirm a guest’s reservation?Repeat the information the guest provides, such as the guest’s name, the room type, guest’s arrival and departure dates, special preference, etc..2.Do you know how many types of room a hotel can usually provide?There are usually 7 types of room in a hotel and they are single room, double room, twin room, triple room, junior suite, business suite and deluxe suite.3.As a receptionist, what would you say if you don’t know the spelling of a guest’sname?How do you spell your name, please?4.As a bellman What would you say if you are not sure which one is the guest’ssuitcase?Could you tell me some features of your suitcase, please?5.Do you know how many ways in which the guests can usually pay their hotelbills?There are usually 5ways: traveler’s check, credit card, personal check, cash and foreign currency.6.As a cashier, if a guest complains his bill is wrong, what would you say to him?7.What would the housemaid say when it’s inconvenient for a guest to haveturn-down service?When would you like me to do the service?8.As a housemaid, what would you say when a guest has a special request forcleaning his room?I’ll be glad to do it for you?9.How do you express that you are pleased to serve guests?We are always at your service.10.Can a room attendant buy something for the guest while working withoutsuperior’s approval? Why or why not?No. it’s against the hotel policy.11.What does the guest usually request if he wants to meet his friends in his room inthe morning?He/She usually wants the room made up early.12.As a room attendant, what would you do if the ill guest calls you and tells you thename of the medicine he wants?Help the guest to see a doctor first.13.As a room attendant, what would you do if you can’t go shopping for a guest?Apologize first and ask for someone else to do it.14.What would you do if there is no food or beverage that the guest ordered?Apologize and recommend a different dish or drink.15.What should a receptionist do if he or she has something unclear about thereservation?Ask the guest again to make it clear.16.What would you say if you want to ask for the guests food order?May I have your order now, Sir/Madam?17.What would you do if a guest is not familiar with the food on offer?Recommend certain food to the guest.18.How do you ask whether you can serve the dishes or not?Excuse me, may I serve the dishes to you?19.What would you say to a guest to ask him or her to wait whild you are preparingthe bill?I’m sorry! I’ll check it. Please wait a moment.20.As a cashier, how can you check whether a bill is correct?Show the bill to the guest and ask him to check it.。

酒店英语模拟试卷及答案

酒店英语模拟试卷及答案 LELE was finally revised on the morning of December 16, 2020试卷代号：座位号福建广播电视大学2010—2011学年度第一学期期末考试开放教育英语专业（专科）《酒店英语（1）》模拟试题及答案2010年11月（请在答题纸上做答，否则无效）Part I Vocabulary （20 points, 1point each）一．Fill in the blanks with the words or expressions given below. Change theirforms where necessary.1. Tourism ___________ an important __________ in this city ’s economy.2. For many years, China _________ the developed countries in terms ofeconomic growth.3. The new technique have _________ the products to a great extent.4. The parking lot ________ some old cars.5. He failed in the examination __________ his laziness.6. Other countries _________ the United States must fight against terrorism.7. A new highway _________ the grasslands.8. These years they have made great efforts to ________ their managementsystem.9. His efforts _______ failure.10. We also need _____ the management and protection of our accessible tourist resources.二. Match the following two groups of words and phrases. 11. tourist attractions a. 全包价旅游 12. visual appeal b. 法式菜肴13. development pattern c. 社会文化的影响 14. baggage checks d. 旅游胜地 15. French cuisine e. 视觉魅力 16. all-inclusive package tours f. 发展模式 17. the sociocultural impacts g. 大堂 18. lobby h. 行李票 19. committee i. 拥挤 20. crowded j. 委员会Part II Reading comprehension (30 points, 2 points each)Read the following two passages and choose the right answer to each statement.Passage 1Using a public telephone may well be one of the minor irritations of life, demanding patience, determination and a strong possibility of failure, together on occasion with considerable unpopularity.The hopeful caller (shall we call him George)waits till six o’clock in the evening to take advantage of the so-called ‘cheap rates’ for a long -distance call. The telephone box, with two broken panes of glass in the side, stands at the junction of two main roads with buses, lorries and cars roaring past. It is pouring with rain as George joinsa queue of four depressed-looking people. Time passes slowly and seems to come to a standstill while the person immediately before George carries on an endless conversation, pausing only to insert another coin every minute or so.Eventually the receiver is replaced and the caller leaves the box. George enters and picks up one of the directories inside, only to discover that someone unknown has torn out the very page he needs. Nothing for but to dial Directory Enquiries, wait patiently for a reply( while someone outside bangs repeatedly on the door) and finally note down the number given.At last George can go ahead with his call. Just as he is starting to dial, however, the door opens and an unpleasant-looking face peers in with the demand, ‘Can’t you hurry up”. Ignoring such barbarity, George continues to dial and his unwanted companion withdraw. At last he hears the burr-burr of the ringing tone, immediately followed by rapid pips demanding his money but he is last located them, he dials again: the pips are repeated and he hastily inserts the coins. A cold voice informs him, “ Grand Hotel, Chalfont Wells.’ ‘I’ve an urgent message for a Mr Sm ith who is a guest in your hotel. Could you put me through to him I’m afraid I don’t know his room number.’The response appears less than enthusiastic and a long silence follows. Gorge inserts more coins. Then the voice informs him, ‘I’ve been trying to locate Mr Smith but the hall porter reports having seen him leave about a minute ago.’Breathing heavily, George replaces the receiver, just as the knocking on the door starts again.21. The main intention of the passage is to provide_________.A. instructions about how to use a public call boxB. advice about how to deal with public telephone problemsC. criticism of possible annoyances in using a public telephoneD. an account of possible annoyances in using a public telephone22. Which of the following calls are you unlikely to make at the ‘cheap rate’ referredtoA. to discuss your account in a bank in ScotlandB. to have a chat with an elderly relationC. to ask about a friend in hospital who has just had an operationD. to express Christmas greetings to cousins in Australia23. George can at least be thankful that _________-.A. the call box is in a convenient positionB. the telephone itself is workingC. he can use the directory in the box to find the numberD. he is able to give his message to the hotel receptionist24. What are George’s feelings when he completes his callA. He hasn’t remembered to put the money in the box.B. He hasn’t got enough money with him.C. He has got to find the money to put in the box.D. He can’t find the number he wants in the directory.25. What are George’s feelings when he completes his callA. He has some difficulty in controlling his annoyance.B. He is very disappointed at missing his friend.C. He is annoyed with himself for being so stupid.D. He is depressed at the thought of having to try again to get through.Passage 2The art of growing dwarf trees, or “bonsai” as their Japanese creators call them, is increasing in popularity in the Untied States. Growing bonsai can make a fascinating hobby for anyone who enjoys plants and creating beautiful effects with them; elaborate equipment is not required to grow these lovely and tiny trees, but time, patience, and a sense of natural beauty are.There are four important guidelines to follow in growing bonsai. First, one must be careful in choosing the type of tree. Not all species of trees can be made into bonsai, since the growing conditions are unusual. Varieties of pine with small needles and hardwood trunks are especially suitable.Second, one must be careful in choosing the size of the container the bonsai will be in. This is necessary because the major growth of bonsai is kept confined to the tree's trunk and leaves, not its root system——a process quite unlike what is done with other plants.Another thing the bonsai-grower must do is trim the roots and branches of the tree periodically. Unless this is done, the plants will not have the proper proportions and will look unnatural. The Japanese ideal for bonsai is to have trees which are just like normal trees in everything but size.The last thing one most do is to be careful to keep the miniature trees well-watered. Because bonsai are grown in smaller-than-usual containers, they often need more water than ordinary houseplants do.As one can see from the above, the art of bonsai-growing is one which requires a certain amount of time and effort. The satisfactions that growing bonsai brings can be great, however. Imagine a stately pine tree, 100 years old, standing two feet high; imagine having such a tree in your living room and passing it down through several generations of your family. That is actually what bonsai-growing is all about: establishing a tradition of beauty which lasts for years and years and is a symbol of the beauties of the natural world.26. Bonsai are _____.A. extremely popular in the United StatesB. trees which have been made to grow in miniature formC. a kind of natural art form originating in the U.S.D. very beautiful but not very long-lasting27. Compared to other houseplants, bonsai often require ____ than one might expect.A. less lightB. more waterC. a large containerD. less care28. What does the ideal bonsai look like?A. It has abnormally large leaves.B. It has an unusually thick trunk.C. It has many more branches.D. It is not mentioned in the passage.is the implied meaning of “a certain amount of time and effort” (last paragraph)A. More time and effort than ordinary houseplants do.B. A definite and exact amount of time and effort.C. More time and effort than most people can expend.D. A constantly changing amount of time and effort.30. Which of the following would be the most appropriate title for this passage?A. Japanese Art Forms.B. Bonsai——A Marriage of Art and Nature.C. The Problems of Growing BonsaiD. Four Ways to Grow Bonsai.Read passage 3 and write T or F for each statement.Passage 3Future Singapore HotelWhile many hotels have their expansion stalled by the economic crisis, Hotel Phoenix Singapore is bucking the trend. It is adding more rooms, never minding that rates in Singapore have actually gone down. Travel Asia profiles how one of Singapore’s older properties is also one of its most progressive and forward thinking.Hotel Phoenix Singapore is resolute in increasing its room stock, never mind that rates in Singapore are declining.It has allotted S$ million in building 83 more hi-tech rooms and is doubling its function rooms to four.Explains general manager Noel Hawkes, “We believe that a company that is not growing is dying. We see the economic downturn as an opportunity to expand and increase our facilities in preparation for the new millennium.“We expect that the economy in Singapore and the region will improve by the year 2000 and we will reap the benefits of our investment in the not too distant future.”The relocation of the medical center from the Specialist Shopping Center frees three floors in the hotel, of which two will be for super deluxe rooms and third for the executive floor.Phoenix currently has 312 rooms and two existing executive floors.All super deluxe rooms will have IDD telephone with voicemail in English, Mandarin and Japanese, color TV with CNN, NHK Japanese channel and in-house movie channels. Ports will be provided to plug in laptops.Guests without computers can stay in Phoenix’s existing rooms which are provided with an NEC personal multimedia computer equipped with direct Internet access, e-mail facilities, Microsoft Office, BigLobe Financial Website, Newspapers of the World, video games, video and music CD players.All the new rooms will also have the latest OSIM fully-automatic personal massage couch to help guests relieve stress, tension, aches and pains and improve blood circulation.Guests will be given free entry to California Fitness Center, the largest gym in Singapore, just two blocks away from the hotel.31.During the economic crisis, no companies had any opportunities to developthemselves.32.The manager of Hotel Phoenix Singapore was confident about the future.33.The facilities in Phoenix were quite out-of-date.34.Although the equipment was not modern, the services of Phoenix werecordial.35.Guests in Phoenix could enter the largest gym in Singapore by paying only alittle money.Part III Translate the following passage into Chinese. (30 points)Often the large hotel corporation that builds the hotel does not actually operate, or run it. Some hotels are operated as special right, which means that the building corporation sells or rents to someone else the right to operate the hotel. The operator runs the hotel according to certain standards set by the corporation and pays a percentage of the income to the corporation. Other large hotels are run on management contracts. The builder agrees to let another company manage and operate the hotel. The builder and manager get a share of the money earned by the hotel. This is often how large hotels that are built by governments are run. Many other types of accommodations besides hotels are available to tourists. They are guest houses or tourist homes, which provide a “continental breakfast” of coffee and rolls as well as sleeping accommodations.Part IV Writing (20 points)Write an article entitled Cultural aspects of Tourism with at least 80 words. You may include ideas like how to balance the changes caused by tourism and how to preserve the unique local culture, etc. You may use the following words.Suggested words and expression: cultural heritage, environmental protection, architecture, values, tradition, generation, custom, ways of living, interaction, conflict, clash, cultural shock, etc.试卷代号：座位号福建广播电视大学2010—2011学年度第一学期期末考试开放教育英语专业（专科）《酒店英语（1）》模拟试题答案2010年11月参考答案Part I : 20%( 1 point each )1. consists of2. to come up with3. is endowed with4. appropriate for5. indulges in6. has brought to7. to take on 8. went bankrupt9. resulted in 10. to pay attention to11. d 12. e 13. f 14. h 15. b 16. a 17. c 18. g 19. j 20. iPart II: 30% (2 points each)21. D 22. A 23. B 24. C 25. A26. B 27. B 28. D 29. A 30. B31. T 32. T 33. F 34. T 35. FPart III: 30%常常是建造旅馆的大型旅馆公司实际上不管理旅馆。

《实用酒店英语》考试试题一

《实用酒店英语》考试试题一一、单项选择题1、在酒店中，以下哪个选项的英文缩写是正确的？A. GM -总经理B. PM -部门经理C. ASM -大堂副理D. FOM -前台接待正确答案是：A. GM -总经理。

2、当客人询问房间价格时，以下哪个表达是正确的？A. The rate for a room is $200 per night.B. The price for a room is $200 per night.C. The cost of a room is $200 per night.D. The fee for a room is $200 per night.正确答案是：A. The rate for a room is $200 per night.3、下列哪个词组不是表示“在……之下”的意思？A. under the tableB. under the circumstancesC. under the weatherD. under the sun正确答案是：C. under the weather二、多项选择题1、下列哪些是酒店前台接待常用的英语表达？A. May I help you?B. What can I do for you?C. How may I address you?D. How may I assist you?正确答案是：ABCD。

2、酒店中，下列哪些情况需要使用“Could you please…?”的句型？A.请客人稍等时B.请客人帮忙时C.请客人确认预订时D.请客人开房门时正确答案是：ABC。

三、判断题3、“Check out”是指“结账离开酒店”。

（）正确答案是：对。

解释：在酒店中，“Check out”是指客人结账并离开酒店，通常在酒店前台进行。

客人需要出示房卡并支付房费，然后离开酒店。

因此，这个表述是正确的。

一年级期末考试英语试题一、听力部分1、请听录音，选出你听到的单词或短语。

酒店英语期末试卷

酒店英语期末试卷内蒙古财经学院职业学院2011—2012学年第一学期《酒店管理》期末考试试卷（A卷）（注：考试结束后，该考试试卷同答题纸一起收回）系别：——————————班级：——————————姓名：————————————一、单项选择题：（每题1分，共15分）１、The word “reservation”equals to （）。

A 、service B、book C、investment D、settle the bill２、“double room” is （）。

A 单人间 B标准间（配两张单人床） C双人间（配一张双人床）D三人间３、ID card is （）。

A、登记卡B、房卡C、信用卡D、身份证４、“walk –in guest” means （）。

A、没有提前预定房间的客人B、走着的客人C、走着进来的客人D、入住的客人５、The word“deposit” in our book refers to（）。

A、存钱B、押金C、取钱D、维修６、All the words below are used in Laundery Services except （）.A、shrinkB、mendC、beverageD、stain７、The words below equals to one another except（）.A、the high seasonB、the busy seasonC、the peak season D. the off season ８、The word “party”in our book refers to （）.A、随行人员、聚会B、党C、聚会D、党员９、The word “cuisine” means （）..A、热辣的B、菜系C、苦干的D、大堂吧１０、Sichuan cuisine is () and contains chili.A、sourB、sweetC、hotD、salty11、The word “miscalculation”refers to（）A 、确认 B、算账C、结账D、算错账12、“PC”is short for（）A、potato chipsB、portable computerC、personal computerD、both B and C13. “Huanlemuchang Hot Pot” in Huhhot is a kind of （）.A bootB boothC buffetD beverage14、The objects below are needed in Recreation Service except ().A、bowlingsB、refreshmentC、bar bellD、billiards15、what should the reservation clerk says first when he/she answers the phone?A、Reservatons, may I help you?B、welcome to our hotel.C、please come to our hotelD、please nojoy your stay.二、多选题：（每题2分，共20分。

酒店英语考试试题及答案

酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。

酒店英语试卷试题.docx

一、短语、句子。

（20 分）（一）英译中（ 10 分）undry service ______________2.Front Office Department________________3.I'm at your service. _____________________________4.House keeping. May I come in? __________________________5.We are looking forward to seeing you. _______________________________（二）中译英（ 10 分）1.客房部 ___________2.铺床 __________________3.我现在要退房。

____________________________4.行李员会带您到房间。

_______________________________5.您有预订了吗？ _______________________________二、单项选择题（ 40 分。

）1、Good morning. _______ I help you?A、WouldB、 MustC、May D 、Am2、I would like to _________ a room, please.A． order B、book C、see D 、look3. It’s very kind __________ you to help me.A ． of B、to C、by D 、 for4. What ’ s the ________ for a double room?A. rightB. rate C、money D 、 for5. I would like to book a double room ________ bath.A. withB. of C、by D 、for6.Excuse me, sir. You need to ________ the form.A. fill inB. fill on C、fill of D 、fill for7.We are looking forward to __________ you.A. seeB. saw C、seeing D 、sees8.I'm afraid we are fully booked _______ the 5th .A. withB. of C、by D 、for9.Do you want to pay _____ or _____ credit card.A. in inB. by by C、by in D 、in by10.The porter will show you _______ your room.A. withB. to C、by D、 for11.My flight will leave ______ 6 pm today.A. withB. on C、at D 、for12.The hotel is full and there is someone ________ your room.A. takeB. To take C、takes D 、taking13.Let me _______ you with your luggage.A. helpB. helping C、helps D 、to help14.May I _________ the curtain?A. drawB. Turn on C、turn off D 、make up15.______ the way, how long will it take to clean the room?A. WithB. On C、By D 、For16.Can you __________ the air conditioning?A. drawB. Turn on C、turn off D 、make up17.Do you want these shirts to be ________?A. starchB. starches C、starched D 、starching18.Let me help you _______ your luggage?A. byB. with C、on D 、of19.I hope you will _______ a morning call at 7:00.A. arrangeB. arranges C、arranged D、making20.I'll ask a porter to _________ your luggage.A. take careB. take care of C、take care off D、lo三、连线题（每题 2 分, 共 10 分）第 1 页共 3 页1． May I look at your passport,please? A. I’m from England.2.Where do you come from? B. Sure.3.May I have your name,please? C. On Octorber 5th .4.When are you leaving? D. Jim Brown.5.Do you have a booking here? E. Yeah, I booked a singleroom days ago.四、全（ 10 分）a. Could I keep the room until4:30 pm?b. No problem.c. This is Mr Collins from Room 502.d. Could you help me with my luggage?e. They have booked the 5th floor.A:Good morning, Front Desk. May I help you?B:Good morning. __________A: Yes?B: My train will leave at 5 o’clock tomorrow afternoon.__________ A:Just a moment, please. ⋯ I ’m sorry, sir. There is a large meetingtomorrow._________ I hope you can understand.B:Yes, I do understand._________A:__________ A porter can take care of it.B:Thank you.五、（ 20 分）Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or innsinstead of hotels. They get a room for the night and the breakfast the nextmorning.Roomsfor the night in private ( 私人 ) homeswith breakfast have been p with travelers in Europe for many years. In the past five to ten years, thesebed-and-breakfast places have become popular in the United States. Many ofthese America’s bed-and-breakfast inns are old historic buildings.bed-and-breakfast inns have only a few rooms, others are muchlarger.Som do not provide telephones or televisions in the rooms, others do.Staying in a bed-and-breakfast inn is muchdifferent from staying at a Usually the cost is much less. Staying at an inn is almost like visitingsomeone’s home. The owners are glad to tell about the areas and the interestplaces to visit.Many vacationers say that they enjoy the chance to meet lofamilies.1. Americans like to take to a holiday trip____.A.every yearB.every seasonC.every monthD.twice a year2.Nowadays more American travellers prefer spending nights at______.A.big hotelsB.colleges and universitiesC.their relat ives ’ homesD. small houses and inns.3.According to the passage，which of the following is true?A.Travellers can get breakfast and lunch at small houses or inns.B.There are only a few rooms in all kinds of small inns.C.In some inns travellers can's watch TV in the rooms.D.It is more expensive to spend nights in private homes.4.Rooms for the night in local families have been popular in ____for manyyB.EuropeC.AmericaD.Africa5. Many of these America’s bed -and-breakfast inns are __________.A.old buildingsB.new buildingsC.tall buildingD.small house第 2 页共 3 页Rossiya HotelI read an article in the newspaper yesterday that the Hotel Rossiya inMoscowis the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts.About 3,000 people work in the hotel. The ballroom is known as the world’ s largest. Furthermore, there is a 21-story “ Presidential tower ” in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rate charged to Russian officials.6. Which is the largest hotel in the world?A. Hilton HotelB. Trade HotelC. the Great Wall HotelD. Rossiya7. How many people can this largest hotel accommodate at one time?A. 3,200B. 6,000C. 930D. 3,0008. How many people work in this largest hotel?A. 3,200B. 6,000C. 930D. 3,0009.Which part of the hotel is known as the largest in the world?A. The Presidential tower.B. The Central courtyard.C. The Ballroom.D. The Suite.10.Foreigners have to pay __________ more than the usual rate Russianofficials pay.A. 16 timesB. 21 timesC. 12 timesD. 6 times其中专业理论知识内容包括：保安理论知识、消防业务知识、职业道德、法律常识、保安礼仪、救护知识。

酒店英语(1)模拟试卷与答案

试卷代号：座位号福建广播电视大学2010— 2011 学年度第一学期期末考试开放教育英语专业（专科）《酒店英语（1）》模拟试题及答案2010 年 11 月（请在答题纸上做答，否则无效）Part I Vocabulary （20 points, 1point each）一． Fill in the blanks with the words or expressions given below. Change their forms where necessary.cut through lag behind upgrade as well asresulted in optimize play a role be occupied by due to to pay attention to1.Tourism ___________ an important __________ in this city?s economy.2.For many years, China _________ the developed countries in terms ofeconomic growth.3.The new technique have _________ the products to a great extent.4.The parking lot ________ some old cars.5.He failed in the examination __________ his laziness.6.Other countries _________ the United States must fight against terrorism.7. A new highway _________ the grasslands.8.These years they have made great efforts to ________ their managementsystem.9.His efforts _______ failure.10.We also need _____ the management and protection of our accessible touristresources. 二. Match the following two groups of words and phrases.11. tourist attractions a. 全包价旅游12. visual appeal b. 法式菜肴13. development pattern c. 社会文化的影响14. baggage checks d. 旅游胜地15. French cuisine e. 视觉魅力16. all-inclusive package tours f. 发展模式17. the sociocultural impacts g. 大堂18. lobby h. 行李票19. committee i. 拥挤20. crowded j. 委员会Part II Reading comprehension (30 points, 2 points each)Read the following two passages and choose the right answer to each statement.Passage 1Using a public telephone may well be one of the minor irritations of life, demanding patience, determination and a strong possibility of failure, together on occasion with considerable unpopularity.The hopeful caller (shall we call him George?)waits till six o?clock in the evening totake advantage of the so-called ,cheap rates? for a long-distance call. The telephone box, with two broken panes of glass in the side, stands at the junction of two main roads with buses, lorries and cars roaring past. It is pouring with rain as George joinsa queue of four depressed-looking people. Time passes slowly and seems to come to a standstill while the person immediately before George carries on an endless conversation, pausing only to insert another coin every minute or so.Eventually the receiver is replaced and the caller leaves the box. George enters and picks up one of the directories inside, only to discover that someone unknown hastorn out the very page he needs. Nothing for but to dial Directory Enquiries, wait patiently for a reply( while someone outside bangs repeatedly on the door) andfinally note down the number given.At last George can go ahead with his call. Just as he is starting to dial, however, the door opens and an unpleasant-looking face peers in with the demand, ,Can?t you hurry up?” .Ignoring such barbarity, George continues to dial and his unwanted companion withdraw. At last he hears the burr-burr of the ringing tone, immediately followed by rapid pips demanding his money but he is last located them, he dials again: the pips are repeated and he hastily inserts the coins. A cold voice informs him, “Grand Hotel, Chalfont Wells.? ,I?ve an urgent messagefor a Mr Smith who is a guest in your hotel. Could you put me through to him? I?m afraid I don?t know his room number.?The response appears less than enthusiastic and a long silence follows. Gorge inserts more coins. Then the voice informs him, ,I?ve been trying to locate Mr Smith but the hall porter reports having seen him leave about a minute ago.?Breathing heavily, George replaces the receiver, just as the knocking on the door starts again.21.The main intention of the passage is to provide_________.A.instructions about how to use a public call boxB.advice about how to deal with public telephone problemsC.criticism of possible annoyances in using a public telephoneD.an account of possible annoyances in using a public telephone22.Which of the following calls are you unlikely to make at the ,cheap rate? referredto ?A.to discuss your account in a bank in ScotlandB.to have a chat with an elderly relationC.to ask about a friend in hospital who has just had an operationD.to express Christmas greetings to cousins in Australia23.George can at least be thankful that _________-.A.the call box is in a convenient positionB.the telephone itself is workingC.he can use the directory in the box to find the numberD.he is able to give his message to the hotel receptionist24.What are George?s feelings when he completes his call ?A.He hasn?t remembered to put the money in the box.B.He hasn?t got enough money with him.C.He has got to find the money to put in the box.D.He can?t find the number he wants in the directory.25.What are George?s feelings when he completes his call ?A.He has some difficulty in controlling his annoyance.B.He is very disappointed at missing his friend.C.He is annoyed with himself for being so stupid.D.He is depressed at the thought of having to try again to get through.Passage 2The art of growing dwarf trees, or“ bonsai” as their Japanese creators call them, is increasing in popularity in the Untied States. Growing bonsai can make afascinating hobby for anyone who enjoys plants and creating beautiful effects withthem; elaborate equipment is not required to grow these lovely and tiny trees, buttime, patience, and a sense of natural beauty are.There are four important guidelines to follow in growing bonsai. First, one must becareful in choosing the type of tree. Not all species of trees can be made into bonsai,since the growing conditions are unusual. Varieties of pine with small needlesand hardwood trunks are especially suitable.Second, one must be careful in choosing the size of the container the bonsai willbe in. This is necessarybecause the major growth of bonsai is kept confined to the tree's trunk and leaves, not its root system—— a process quite unlike what is done with other plants.Another thing the bonsai-grower must do is trim the roots and branches of the tree periodically. Unless this is done, the plants will not have the proper proportions and will look unnatural. The Japanese ideal for bonsai is to have trees which are just like normal trees in everything but size.The last thing one most do is to be careful to keep the miniature trees well-watered. Because bonsai are grown in smaller-than-usual containers, they often need more water than ordinary houseplants do.As one can see from the above, the art of bonsai-growing is one which requires a certain amount of time and effort. The satisfactions that growing bonsai brings can be great, however. Imagine a stately pine tree, 100 years old, standing two feet high; imagine having such a tree in your living room and passing it down through several generations of your family. That is actually what bonsai-growing is all about: establishing a tradition of beauty which lasts for years and years and is a symbol of the beauties of the natural world.26.Bonsai are _____.A.extremely popular in the United StatesB.trees which have been made to grow in miniature formC.a kind of natural art form originating in the U.S.D.very beautiful but not very long-lastingpared to other houseplants, bonsai often require ____ than one might expect.A. less lightB. more waterC. a large containerD. less care28. What does the ideal bonsai look like?A. It has abnormally large leaves.B. It has an unusually thick trunk.C. It has many more branches.D. It is not mentioned in the passage.29.What is the implied meaning of “ acertain amount of time and effort”(last paragraph)?A. More time and effort than ordinary houseplants do.B. A definite and exact amount of time and effort.C. More time and effort than most people can expend.D. A constantly changing amount of time and effort.30. Which of the following would be the most appropriate title for this passage?A. Japanese Art Forms.B. Bonsai—— A Marriage of Art and Nature.C. The Problems of Growing BonsaiD. Four Ways to Grow Bonsai.Read passage 3 and write T or F for each statement.Passage 3Future Singapore HotelWhile many hotels have their expansion stalled by the economic crisis, Hotel Phoenix Singapore is bucking the trend. It is adding more rooms, never minding that rates in Singapore have actually gone down. Travel Asia profiles how one of Singapore?s older properties is also one of its most progressive and forward thinking.Hotel Phoenix Singapore is resolute in increasing its room stock, never mind that rates in Singapore are declining.It has allotted S$5.25 million in building 83 more hi-tech rooms and is doubling its function rooms to four.Explains general manager Noel Hawkes,“We believe that a company that is not growing is dying. We see the economic downturn as an opportunity to expand and increase our facilities in preparation for the new millennium.“We expect that the economy in Singapore and the region will improve by the year 2000 and we will reap the benefits of our investment in the not too distant future.”The relocation of the medical center from the Specialist Shopping Center frees three floors in the hotel, of which two will be for super deluxe rooms and third for the executive floor.Phoenix currently has 312 rooms and two existing executive floors.All super deluxe rooms will have IDD telephone with voicemail in English, Mandarin and Japanese, color TV with CNN, NHK Japanese channel and in-house movie channels. Ports will be provided to plug in laptops.Guests without computers can stay in Phoenix?s existing rooms which are provided with an NEC personal multimedia computer equipped with direct Internet access, e-mail facilities, Microsoft Office, BigLobe Financial Website, Newspapers of the World, video games, video and music CD players.All the new rooms will also have the latest OSIM fully-automatic personal massage couch to help guests relieve stress, tension, aches and pains and improve blood circulation.Guests will be given free entry to California Fitness Center, the largest gym in Singapore, just two blocks away from the hotel.31.During the economic crisis, no companies had any opportunities todevelop themselves.32.The manager of Hotel Phoenix Singapore was confident about the future.33.The facilities in Phoenix were quite out-of-date.34.Although the equipment was not modern, the services of Phoenix werecordial.35.Guests in Phoenix could enter the largest gym in Singapore by paying onlya little money.Part III Translate the following passage into Chinese. (30 points) Often the large hotel corporation that builds the hotel does not actually operate, or run it. Some hotels are operated as special right, which means that the building corporation sells or rents to someone else the right to operate the hotel. The operator runs the hotel according to certain standards set by the corporation and pays a percentage of the income to the corporation. Other large hotels are run on management contracts. The builder agrees to let another company manage and operate the hotel. The builder and manager get a share of the money earned by the hotel. This is often how large hotels that are built by governments are run. Many other types of accommodations besides hotels are available to tourists. They are guest houses or tourist homes, which provide a “ continentalbreakfast of”coffee and rolls as well as sleeping accommodations.Part IV Writing (20 points)Write an article entitled Cultural aspects of Tourism with at least 80 words. You may include ideas like how to balance the changes caused by tourism and how to preserve the unique local culture, etc. You may use the following words.Suggested words and expression: cultural heritage, environmental protection, architecture, values, tradition, generation, custom, ways of living, interaction, conflict, clash, cultural shock, etc.试卷代号：座位号福建广播电视大学2010— 2011 学年度第一学期期末考试开放教育英语专业（专科）《酒店英语（1）》模拟试题答案2010 年 11 月参考答案Part I : 20% ( 1 point each )1. consists of2. to come up with3. is endowed with4. appropriate for5. indulges in6. has brought to7. to take on8. went bankrupt9. resulted in10. to pay attention to11. d12. e13. f14. h15. b16. a17. c18. g19. j20. iPart II: 30% (2 points each)21.D22. A23. B24. C25. A26. B27. B28. D29. A30. B31.T32. T33. F34. T35. F Part III: 30%常常是建造旅馆的大型旅馆公司实际上不管理旅馆。

酒店英语期末考试试卷

A 、WouldB 、MustC 、May 2. I would like to ________ a room, please. A . order B 、book C 、see 3. It 's very kind ___________ you to help me. A . of B 、toC 、byD 、4. What' s the ________ for a double room?A. rightB. rate C 、money D 、for D 、Am D 、look for试卷代码:南京城市职业学院2015-2016学年度第二学期酒店管理专业酒店英语期末考试试题1、Good morning.________ I help you? A. with B. of C 、by D 、for6. ______________________________ Excuse me, sir. You n eed to the form.A. fill inB. fill on C 、fill of D 、fill for7. ______________________________ We are look ing forward to you. A. see B. saw C 、seeing D 、sees8.1'm afraid we are fully booked ___ the 5th. A. with B. ofC 、byD 、for 9. Do you want to pay ___ cash or _____ credit card.A. in inB. by by C 、by in D 、in by10. The porter will show you ____ your room. A. with B. to C 、by D 、for 11. My flight will leave _ 6 pm today.A. withB. on C 、atD 、for12. The hotel is full and there is some one __ your room.A. takeB. To take C 、takes D 、taking班级： __________________ 学号： ________________ 姓名： ______________2016年6月单选题（每题 1分，共20分）13. Let me ______ y ou with your luggage.1分，共10分）G: Good eve nin g, I have a reservati on un der the n ame of Mr. Tomli nson. R: Ok .I've found it. Checking out on the 27th? G: That's right.R: Can I take a credit card for the deposit?G: Yes, sure. Also, 1 d like a non-smok ing room please.R: Certainly madam. Here s your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, 1 m right?A: Good morning . What can I do for you, sir ?D 、to helpA. helpB. helping C 、helps 14. _____________ May I t he curta in? A. draw B. Turn on C 、turn off D 、make up 15. _____ t he way, how long will it take to clean the room? A. With B. On C 、By D 、For 16.________________ Ca n you the air con diti oning? A. draw B. Turn on C 、turn off17.________________________________ Do you want these shirts to be __________________________ ?A. starchB. starches C 、starched 18. ____________________ L et me help you your luggage?A. byB. with C 、on D 、of 19」hope you will ______ a morning call at 7:00. A. arrange B. arrangesC 、arranged20」'll ask a porter to_____ your luggage. D 、make up D 、starchi ng D 、makingC 、take care offD 、look 、根据对话填写入住单（每题G: You are right. And 1 ll stay in your hotel for 4ni ghts. 、根据情境完成对话.（每题2分，共40分）B： Yes, （我想预定一间房间。

酒店英语的期末试题及答案

酒店英语的期末试题及答案一、选择题（共25题，每题2分，共50分）1. What does the acronym "OTA" stand for in the hotel industry?A. Online Travel AgencyB. Original Travel AgreementC. Outstanding Tourism AssociationD. Onsite Training Academy答案：A2. Which of the following is NOT a typical duty of a concierge in a hotel?A. Assisting guests with travel arrangementsB. Handling luggage for guestsC. Managing hotel reservationsD. Preparing meals for guests答案：D3. What does the term "turn-down service" mean in the hotel industry?A. Introducing new guests to the hotel facilitiesB. Handling complaints and resolving issues for guestsC. Cleaning and tidying up the guest room in the eveningD. Providing additional services such as spa treatments答案：C4. Which department is responsible for handling guest check-ins and check-outs?A. HousekeepingB. Front OfficeC. Food and BeverageD. Engineering答案：B5. What does the acronym "RevPAR" stand for in the hotel industry?A. Revenue Per Available RoomB. Room Value Assessment ReportC. Reservation and Payment SystemD. Repairs and Maintenance答案：A二、填空题（共10题，每题3分，共30分）1. The process of preparing and setting up the guest rooms for new arrivals is called ________.答案：rooming2. The act of reserving a hotel room in advance is known as ________.答案：booking3. A person who travels for pleasure or leisure is called a ________.答案：tourist4. The department responsible for providing food and beverages to the guests is the ________ department.答案：Food and Beverage5. The document given to guests at check-in, containing important information about the hotel and its services, is called a ________.答案：welcome letter三、简答题（共5题，每题10分，共50分）1. Describe the typical responsibilities of a hotel front desk agent.答案：A hotel front desk agent is responsible for greeting and assisting guests during check-in and check-out, answering phone calls and inquiries, making and modifying reservations, providing information about hotel facilities and services, handling guest complaints and resolving issues, and ensuring a smooth and efficient operation of the front desk.2. Explain the concept of "yield management" in the hotel industry.答案：Yield management refers to the practice of optimizing revenue and maximizing room occupancy by adjusting room rates based on demand and availability. Hotels use various strategies to effectively manage roomrates, such as offering discounted rates during low-demand periods and increasing rates during high-demand periods. The goal is to achieve the highest possible revenue from each available room.3. What are some key differences between a full-service hotel and a limited-service hotel?答案：A full-service hotel offers a wide range of amenities and services, including multiple restaurants, room service, a fitness center, spa facilities, concierge services, and meeting/event spaces. It provides a more luxurious and comprehensive guest experience. In contrast, a limited-service hotel typically offers fewer amenities and services. It may have a basic restaurant or breakfast area, but generally does not offer room service or extensive on-site facilities. Limited-service hotels are often more budget-friendly and cater to guests seeking simple accommodations.4. What is the purpose of a hotel "night audit"?答案：The night audit is a process that reconciles the hotel's daily financial transactions and prepares the necessary reports for management and accounting purposes. It typically takes place during the late evening or early morning when guest activities are minimal. The night audit ensures the accuracy of guest charges, verifies room revenue, accounts for cash and credit card transactions, and generates reports on occupancy rates, revenue, and other financial data.5. Discuss the significance of effective communication in the hotel industry.答案：Effective communication is essential in the hotel industry as it plays a crucial role in delivering quality service and ensuring guest satisfaction. Clear and concise communication is necessary between hotel staff members to coordinate tasks, address guest requests, and resolve issues promptly. It is also vital for effective communication between hotel staff and guests, allowing for accurate understanding of guest needs and expectations. Good communication skills contribute to a positive guest experience, efficient operations, and a cohesive work environment.四、案例题（共2题，每题20分，共40分）Case 1:Imagine you are a hotel manager and a guest has approached you with a complaint about the air conditioning in their room not working properly. How would you handle the situation? Provide a step-by-step approach, including communication with the guest and appropriate actions to resolve the issue.答案：1. Listen attentively to the guest's complaint and show empathy towards their inconvenience.2. Apologize genuinely for the inconvenience caused and assure the guest that their concern will be addressed promptly.3. Communicate with the engineering department to investigate and resolve the issue with the air conditioning.4. Offer immediate alternatives, such as relocating the guest to another room with working air conditioning or providing a temporary fan to alleviate the discomfort.5. Follow up with the guest to ensure that the issue has been resolved to their satisfaction.6. Take note of the complaint and discuss it with the engineering department to prevent similar issues in the future.Case 2:As a hotel front desk agent, you receive a call from a guest who wants to extend their stay for two additional nights but mentions that they found a lower rate online. How would you handle this situation and ensure guest satisfaction?答案：1. Thank the guest for their interest in extending their stay and inquire about the lower rate they found online.2. Politely acknowledge the lower rate they have seen and express your willingness to match or beat that rate.3. Check the hotel's rate flexibility and determine if it is possible to offera lower rate without breaching any policies or agreements.4. If it is within your authority, offer the guest a discounted rate that is equal to or better than the rate they found online.5. If you do not have the authority to adjust rates, promptly escalate the issue to a supervisor or revenue manager who can make a decision.6. Throughout the conversation, demonstrate excellent customer service, actively listen to the guest's needs, and ensure they feel valued and appreciated for choosing the hotel.总结：酒店英语的期末试题及答案提供了一系列与酒店业相关的选择题、填空题、简答题和案例题，探讨了酒店行业的基本概念、职责、管理和沟通等方面知识。

酒店专业英语试题及答案

酒店专业英语试题及答案一、选择题（每题2分，共20分）1. What is the most important quality for a hotel receptionist?A. Good memoryB. Excellent communication skillsC. Strong sense of directionD. Fast typing speed答案：B2. Which of the following is not a standard service provided by a luxury hotel?A. Room serviceB. Concierge serviceC. Laundry serviceD. Self-service laundry答案：D3. What does "check-in" mean in the context of a hotel?A. To leave the hotelB. To enter the hotelC. To pay for the roomD. To register and receive the room key答案：D4. Which department in a hotel is responsible for cleaning rooms?A. Front OfficeB. HousekeepingC. Food and BeverageD. Security答案：B5. What is the term used for a hotel room that is available for immediate occupancy?A. VacantB. OccupiedC. Out of orderD. Under renovation答案：A6. What is the standard way to address a guest in a formal hotel setting?A. By their first nameB. By their last nameC. By their title and last nameD. By their room number答案：C7. Which of the following is not a common amenity found in hotel rooms?A. TelevisionB. MinibarC. Swimming poolD. Safe答案：C8. What is the term for a hotel employee who assists guests with luggage and directions?A. ConciergeB. PorterC. ValetD. Bellman答案：D9. What does "no-show" refer to in the hotel industry?A. A guest who checks out earlyB. A guest who arrives lateC. A guest who does not arrive at allD. A guest who stays longer than expected答案：C10. Which of the following is not a type of hotel room?A. SingleB. DoubleC. TripleD. Quadruple答案：D二、填空题（每题1分，共10分）1. The front desk of a hotel is often referred to as the_______.答案：Front Office2. When a guest checks out, the hotel staff should _______ the room to ensure there are no damages or missing items.答案：inspect3. A hotel's _______ department is responsible for managing the hotel's finances and budget.答案：Finance4. A _______ is a type of room that can accommodate more than two guests.答案：Suite5. The _______ is the person in charge of the hotel's daily operations and is responsible for overseeing all departments. 答案：General Manager6. A hotel's _______ service is available to assist guests with making reservations and providing local information.答案：Concierge7. The _______ is the area in a hotel where guests can enjoya meal or a drink.答案：Restaurant8. A _______ is a type of room that includes a separateliving area and bedroom.答案：Junior Suite9. The _______ is the process of cleaning and preparing aroom for the next guest after a current guest has checked out. 答案：Turnover10. A _______ is a type of room that includes a kitchenette and is suitable for longer stays.答案：Studio三、简答题（每题5分，共30分）1. Explain the role of a hotel receptionist.答案：A hotel receptionist is responsible for greeting guests, checking them in and out, handling reservations, andproviding information about the hotel's services andfacilities. They also address guest inquiries and complaints, ensuring a pleasant stay for all guests.2. What are the main responsibilities of a hotel housekeeper? 答案：A hotel housekeeper is responsible for cleaning and maintaining guest rooms, ensuring they are tidy and well-stocked with amenities. They also change linens, clean bathrooms, and perform minor repairs or report larger issuesto maintenance staff.3. Describe the purpose of a hotel concierge.答案：A hotel concierge provides personalized services to guests, such as making restaurant reservations, arranging transportation, and offering local recommendations. They aimto enhance the guest experience by assisting with various needs and requests.4. What is the significance of a hotel's location in attracting guests?答案：The location of a hotel is significant in attracting guests as it can influence accessibility to tourist attractions, business centers, and transportation hubs. A convenient location can increase the hotel's appeal and contribute to guest satisfaction.5. How does a hotel maintain a high standard of cleanliness? 答案：A hotel maintains a high standard of cleanliness through regular room cleaning, use of professional cleaning equipment and products, staff training on hygiene practices, and regular inspections to ensure standards are met.6. What are。

酒店英语考试试题及答案

酒店英语考试试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A) HelloB) GoodbyeC) Good morning/afternoon/eveningD) How do you do2. Which of the following is NOT a hotel service?A) Room serviceB) Laundry serviceC) Wake-up callD) Car rental3. What does "check-in" mean in a hotel context?A) To leave the hotelB) To enter the hotelC) To pay the billD) To register for a room4. If a guest wants to request a late check-out, what should they say?A) "I'd like to check-out late."B) "I'd like to check-in late."C) "I'd like to stay an extra night."D) "I'd like to extend my stay."5. What is the meaning of "front desk" in a hotel?A) The place where guests registerB) The place where guests have breakfastC) The place where guests can buy souvenirsD) The place where guests can relax6. Which phrase is used to ask for a room with a sea view?A) "I'd like a room with a garden view."B) "I'd like a room with a city view."C) "I'd like a room with a mountain view."D) "I'd like a room with an ocean view."7. What does "housekeeping" refer to in a hotel?A) The department that cleans the roomsB) The department that manages the hotelC) The department that provides food and drinkD) The department that handles reservations8. If a guest needs to cancel a reservation, what should they do?A) Call the front deskB) Go to the front deskC) Email the hotelD) All of the above9. What is the meaning of "complimentary" in a hotel?A) Paid forB) Free of chargeC) DiscountedD) Exclusive10. Which of the following is a common complaint from a hotelguest?A) The room is too hotB) The room is too coldC) The room is too noisyD) All of the above二、填空题（每空1分，共10分）1. When a guest checks in, they usually need to provide their _______.2. The _______ is responsible for managing the hotel's daily operations.3. A _______ is a person who cleans and maintains the hotel rooms.4. If a guest wants to make a reservation, they can call the hotel's _______.5. The _______ is the place where guests can have meals.6. A _______ room is one that is free of charge for the guests.7. The _______ is a service that helps guests with their luggage.8. A _______ is a person who works at the front desk and assists guests.9. The _______ is the process of paying for the hotel stay and leaving the hotel.10. A _______ is a service that provides transportation for guests.三、简答题（每题5分，共20分）1. What are the basic steps for a guest to check-in at a hotel?2. Describe the role of a concierge in a hotel.3. Explain the difference between a single room and a double room.4. What are some common amenities provided by hotels?四、翻译题（每题5分，共15分）1. 请将以下句子翻译成英文：客房服务包括送餐、洗衣和熨烫服务。

酒店英语期末考试试卷

酒店期末英语试卷

2015-2016学年度第一学期《饭店服务与管理英语》试卷姓名: 班级: 评分:一、翻译1、中译英(20分)去国外_________.B.客房预订部__________________.C.前台___________...D..._________________.E.酒店的经营和管._______________________________F.确认信______________..G.总账单_________________H.信用卡__________I.人民币______.J.结账___________2.英译中（20分)A.housekeepin.departmen._____________B.Bel.Captain’.Des.__________________C.assignin.room._____________________D.boo..singl.roo.___________________E.cas.registe._________________________F.th.ban.o.Chin._____________________mercia.Ban.o.China._____________H.th.long-distanc.cal.t.Londo._______________________I.th.polic.o.th.hote._____________________J.hav..goo.night’.slee.__________________二、用框里的词或词组的正确形式填空。

（30分）1.I’l.b._____________i.abou.a.hou.bu.I’.lik.t.hav.lunc.befor.then.2、Th.bellma.__________.Mr.Jackson’.baggag.upstairs.3.____________, a hotel sells its spiritual product to his guests.4.Every guest ______________as the God in the hotel.5.Could you __________ some RMB into American ________for me?6.How is that _________? I’ve stayed here for only two nights.7、How would you like to make the ______________sir?8、A.Than.you.. B.Yo.ar._____________.9、A.Wha.i.you.roo.___________?. B.209.10、A.D.yo.nee.someon.t.brin.you.luggag.dow.tomorrow?..B.No.Than.you..ca.__________.i.b.myself.三、阅读理解（10分）（1）根据表格所提供的有关王老师的信息, 选择最佳答案。

酒店英语期末试卷

2013-2014学年第一学期一年级酒店英语期末试题一、词汇（一）写出下列单词的意思（每个1分，共10分）1.welcome______2.reserve_______3.bellman______ 4.luggage_____5.guest_____6.bill_____7.pay_____ 8.fax_____9.check______10.service_______（二）为下列房间选择正确的意思（每个1分，共10分）1.（）Twin Room A商务标间2.（）Triple B城景房3.（）Single Room C豪华间4.（）Standard Room D双人间5.（）Business Room E湖景房6.（）City View Room F三人间7.（）Sea View Room G普通间8.（）Garden View Room H单人间9.（）Deluxe Room I海景房10.（）Lake View Room J园景房二、交际用语（一）匹配下列句子（每题2分，共10分）。

1.( )How do you do? A See you.2.( )Glad to meet you. B Thank you.3.( )Thank you very much. C How do you do?4.( )This way ,please. D You’re welcome.5.( )See you tomorrow. E Glad to meet you,too.(二)选择正确的句子完成对话（每空3分，共15分）。

C=Front Office Clerk G=GuestC:Good morning, sir. This is Room Reservation.____________ G:I’d like to reserve a room.C:______________G:I’d like a single roon from Oct.8th to Oct.16th.C:__________.I’ll check our room available for those days. G:OK.C:___________.We’ll have single rooms at 120 yuan and at 180 yuan.Which one do you prefer ?G:I’ll take the one at 120 yuan.C:OK._____________G:My name is George Hismile.C:Thank you for calling, Mr Hismile.Goodbye.G:Goodbye.A Hold on, please.B May I have your name,please?C Can I help you?D Thank you for waiting, sir.E What kind of room would you like?(三)将下列句子重新排序组成一个完整的对话。

酒店英语期末考试试卷

酒店英语期末考试试卷A 、WouldB 、MustC 、May 2. I would like to ________ a room, please. A . order B 、book C 、see 3. It 's very kind ___________ you to help me. A . of B 、toC 、byD 、4. What' s the ________ for a double room?A. rightB. rate C 、money D 、for D 、Am D 、look for试卷代码:南京城市职业学院2015-2016学年度第二学期酒店管理专业酒店英语期末考试试题1、Good morning.________ I help you? A. with B. of C 、by D 、for6. ______________________________ Excuse me, sir. You n eed to the form.A. fill inB. fill on C 、fill of D 、fill for7. ______________________________ We are look ing forward to you. A. see B. saw C 、seeing D 、sees8.1'm afraid we are fully booked ___ the 5th. A. with B. ofC 、byD 、for 9. Do you want to pay ___ cash or _____ credit card.A. in inB. by by C 、by in D 、in by10. The porter will show you ____ your room. A. with B. to C 、by D 、for 11. My flight will leave _ 6 pm today.A. withB. on C 、atD 、for12. The hotel is full and there is some one __ your room.A. takeB. To take C 、takes D 、taking班级：__________________ 学号：________________ 姓名：______________2016年6月单选题（每题 1分，共20分）13. Let me ______ y ou with your luggage.。

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