酒店英语期末考试

1.What are the responsibilities of a receptionist?
2.What are the responsibilities of a room attendant ?
3.Guest:Your name is Mark brown. You’d like to reserve a single room away from the street
from 12 to 15 April. You are calling the hotel.
Receptionist: You answer the phone and accept the booking.
4.Guest: Your name is Mary Liu. You are in room 1234 and you want to check out. When you
see the bill you find there is a laundry charge for 68 yuan, but you did not use the laundry service.
Cashier: when the guest complains about the overcharge, you recheck the bill and find that you have really made a mistake. You apologize to the guest and make out another bill.
5.Guest: you are the guests and have come to the restaurant with a reservation. You have
reserved a private room in 301.
Hostess: lead the guests to their room and take the menu for the guests.
Waitress: take order for the guest.
Guests: You have no idea about the Chinese dish. You ask the waitress to recommend some dishes.
Pickled cucumber 酱黄瓜Steamed beaf balls 蒸牛肉丸
Kong Pao Chicken Jacket potato 带皮烤的马铃薯
Spicy Chicked 怪味鸡Fried mandarin fish in squirrel shape
松鼠桂鱼
Twice-cooked pork slices 回锅肉
Beijing roast duck 北京烤鸭Sweet and sour pork 咕噜肉
填空和是非题在第一二单元
短对话表格题第三单元
词组翻译和句子翻译
以第一第二单元测试题为主
IV. Answer the following questions. (2*10)
1.As a receptionist, how do you confirm a guest’s reservation?
Repeat the information the guest provides, such as the guest’s name, the room type, guest’s arrival and departure dates, special preference, etc..
2.Do you know how many types of room a hotel can usually provide?
There are usually 7 types of room in a hotel and they are single room, double room, twin room, triple room, junior suite, business suite and deluxe suite.
3.As a receptionist, what would you say if you don’t know the spelling of a guest’s
name?
How do you spell your name, please?
4.As a bellman What would you say if you are not sure which one is the guest’s
suitcase?
Could you tell me some features of your suitcase, please?
5.Do you know how many ways in which the guests can usually pay their hotel
bills?
There are usually 5ways: traveler’s check, credit card, personal check, cash and foreign currency.
6.As a cashier, if a guest complains his bill is wrong, what would you say to him?
7.What would the housemaid say when it’s inconvenient for a guest to have
turn-down service?
When would you like me to do the service?
8.As a housemaid, what would you say when a guest has a special request for
cleaning his room?
I’ll be glad to do it for you?
9.How do you express that you are pleased to serve guests?
We are always at your service.
10.Can a room attendant buy something for the guest while working without
superior’s approval? Why or why not?
No. it’s against the hotel policy.
11.What does the guest usually request if he wants to meet his friends in his room in
the morning?
He/She usually wants the room made up early.
12.As a room attendant, what would you do if the ill guest calls you and tells you the
name of the medicine he wants?
Help the guest to see a doctor first.
13.As a room attendant, what would you do if you can’t go shopping for a guest?
Apologize first and ask for someone else to do it.
14.What would you do if there is no food or beverage that the guest ordered?
Apologize and recommend a different dish or drink.
15.What should a receptionist do if he or she has something unclear about the
reservation?
Ask the guest again to make it clear.
16.What would you say if you want to ask for the guests food order?
May I have your order now, Sir/Madam?
17.What would you do if a guest is not familiar with the food on offer?
Recommend certain food to the guest.
18.How do you ask whether you can serve the dishes or not?
Excuse me, may I serve the dishes to you?
19.What would you say to a guest to ask him or her to wait whild you are preparing
the bill?
I’m sorry! I’ll check it. Please wait a moment.
20.As a cashier, how can you check whether a bill is correct?
Show the bill to the guest and ask him to check it.。