酒店常用英语口语:前厅部用语-txt

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酒店前厅常用英语

酒店前厅常用英语

酒店前厅部常用英语Hotel English 100 sentencesGreetings (打招呼)1、Good morning ,sir(madam)早上好,先生(小姐)2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3、Good evening ,miss Price晚上好,普莱丝小姐.4、How are you today ,Mr Brown ?你今天好吗?布朗先生.5、I’m quite well ,thank you.我很好,谢谢你.6、Hs good to see you again ,sir(madam)再次见到你真高兴,先生(小姐)7、Nice to meet you ,sir.见到你真高兴,先生.Tithes(称呼)8、Are you mrs,Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特教授.10、May I know your name,sir(madam)?我可以知道你的名字吗?先生(小姐).11、Here’s a letter for you ,Dr white.怀特医生,这儿有你的一封信.12、you’re wanted on the phone,Captain Smith.史密斯船长,有你的电话.13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14、May I be of service to you,mr Baker ?我能为你服务吗?贝克先生?15、Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ?请坐,小姐,Offering Help 主动提出帮助17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your ba for you?我可以为你拿你的手提包吗?21、May I help you with your suitcase?我能帮你拿你的箱子吗?22、Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗?23、Thank you very much.非常感谢24、Thanks for the trouble .麻烦你了25、It’svry kind of you?你真是太好了26、No,thanks.不用了,谢谢!Answers to Thanks对感谢语的应答27、You’re welcome.欢迎你28、Not at all.不用谢29、That’s all right.没关系30、Don’t mention it.别提了31、It’s my plcasurc.这是我的荣幸Expressing welcome 表示欢迎32、Welcome ,sir(madam).欢迎光临,先生(小姐)33、Welcome to our hotel ,sir (madam).欢迎光临我们酒店,先生(小姐)34、Welcome to our western restaurant.欢迎来我们西餐厅欢迎涞我们西餐厅35、We’re glad to have you here.我们很高兴你来到之儿36、I’m always at your service ,sir (madam).随时为你效劳,先生(小姐).Apologies 表示道歉37、I’m sorry,sir (madam).对不起,先生(小姐).38、I’m very sorry.非常抱歉.39、I’m sorry to trouble you.对不起打扰你了.40、I’m sorry to have taken so much of your time. 对不起占用你太多时间了.41、I’m sorry to have kept you waiting .对不起让你久等.42、Excuse me for interrupeing you.原谅我打挠你了.43、I hope you’ll forgive me.我希望你能原谅我.Answers to Apology(对道歉语的应答)44、It doesn’t mater.没关系.45、It’s nothing.没什么.46、Never mind.别放在心上.47、That’s nothing.没什么.48、Don’t bother about that.别再想它.49、Don’t worry about it.别担心.50、Don’t apologize, It was my fault.别道歉,这是我的错.Good wishes(良好祝愿)51、Have a good time!祝你们玩得愉快!52、Have a nice evening!祝你晚上愉快.53、Happy Birthday!生日快乐.54、Merry Christmas!圣诞快乐.55、May you succeed祝你成功Rarting(分手再见)56、Good-bye and good luck.再见,祝你好运.57、Hope you’ll have a nice trip.希望你旅途愉快.58、Wish you a pleasant journey .祝你旅途愉快.59、Happy landing.祝你安全抵达.60、Bon voyage.一帆风顺.61、Hope to see you again.希望再次见到你.62、Good night.晚安.63、See you Tomorrow.明天见.Self-Introduction (自我介绍)64、I’m henry ,I’m from Golden Lake Hotel, I’m here to meet you .我叫享利,来自金湖酒店,我是来接您的.65、My name is Irene ,I’m the housekeeping Department waiter.我的名字是艾琳,我是管家部服务员.66、I’m the receptionist here ,welcome to our hotel. 我是这儿的接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?68、Room service ,May I come in ?送餐服务,我可以进来吗?69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses (肯定回答)70、Surely.当然可以.71、Certainly ,sir (madam).当然可以,先生(小姐).72、Yes,sir,(madam).是的,先生(小姐).73、That’s true ,sir (madam).是这样的,先生(小姐).74、Very well.非常好.Negative Responses(否定回答)75、No ,sir (madam).不,先生(小姐).76、I don’t think so.我不这样认为.77、Of course not.当然不.78、I’m afraid that’s not a good idea.恐怕,那个主意不好.Useful Questions 常用问句79、What do you prefer ,tea or coffee? 你喜欢什么?茶还是咖啡.80、Woulld your please sign here ?请在这儿签名好吗?81、A table for two?两人的一张台吗?82 、How long do you plan to stay ? 你计划住多久.83、Could you please spell your name ? 请拼一下你的名字吗?84、What kind of room would you like ? 你要哪类房间?85、May I see your passport ?我可以看你的护照吗?86、May I have your tetephone number ? 我可以知道你的电话号码吗?87、What’s the trouble, sir?你怎么啦?先生.88、Shall I call a doctor for you ?我为你叫一个医生吗?89、Dir you eyoy the play?你喜欢这个节目吗?90、Do you like this song?你喜欢这首歌吗?Useful Expressions 惯用表达语91、Enjoy you breakfast ,sir ?请享用你的早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk. 服务指南在桌面上.94、The swimmcing pool is over there . 游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy .线路正忙.97、You look grest .你看上去真棒.98、Please consult the song list .请翻阅点歌单.99、It’s a very touching story.这是一个非常感人的故事.100、Without music,the world would be dull. 如果没有音乐,这世界将会变得很沉闷.。

酒店前厅部常用英语词汇

酒店前厅部常用英语词汇
前厅部常用英语词汇
CHESES
前厅部 酒 管家部
订房部 店 夜总会
大堂副理 专 商务中心
健身房 用 桌球室
医院/医务室 词酒 吧
送餐服务 汇电 梯
减免 入住登记 退房 前填 写 台钥 匙 专加 床 用 标准双人房 词国 籍 汇公 司 兑换水单 折扣 全价 电报 帐目 总数 本地电话 区号 电脑 行李生 叫醒 留言 互联网 复印 星期日 星期一 星期二 星期三
Buffet breakfast Extra bed
Expected arrival
Expected departure
Executive floor Extension
Very important person Don’t disturb General manager Out of order Folding bed Mattress Headboard Bed Bedcover Bed pad Bedstead Cot sofa Dresser Floor wax wardrobe Wash basin Window Windowsill Soap
总 机 Operator 餐 厅 Restaurant 接 待 处 Reception 收 银 处 Cashier 礼 宾 部 Concierge 询 问 处 Information 桑 拿 Sauna 银 行 Bank 邮 局 Post Office 票务中心 ticket office 泳 池 the Swimming Poor 姓 名 Surname‘xing’Firstname’ming’ 支 付 Payment 登记表格 Register form 换 房 change room 欢 迎 卡 Welcome card 柜 台 Counter 地 址 Address 标准单人房 Single room 收 据 Receipt 分 单 Separate bill 手 续 费 Handing charge 免 费 Free of charge 余 额 Balance 自费电话 Paid call 汇 率 Exchange rate 退 款 pay out 长途电话 long distance call 对方付费电话 Collect call 内线电话 House phone 行 李 Luggage /baggage 行 李 车 trolley 信 用 卡 Credit card 电子邮箱 E-mail 传 真 fax 星 期 四 Thursday 星 期 五 Friday 星 期 六 Saturday

饭店英语交流用语·前厅和客房部用语

饭店英语交流用语·前厅和客房部用语

饭店英语交流用语·前厅和客房部用语饭店英语交流用语·前厅和客房部用语1、Have you a reservation?您预定过了吗?2、May I know your name and room number?您能告诉我您的名字与房间号吗?3、Here is your room key.给您房间钥匙。

4、Please pay at the cashier's desk over there.请去那边帐台付款。

5、Are these your baggage?这些是您的行李吗?May I take them for you?我来帮您拿好吗?6、Housekeeping, may I come in?客房服务员,我可以进来吗?7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。

8、I hope I'm not disturbing you.我希望没有打扰您。

9、One moment, madam. I'll bring them to you right away.等一会儿,夫人。

我马上送来。

10、I'll send for an electrician( doctor...)我给您请电工(大夫……)。

餐饮部:11、Sit down, please. Here is the menu.请坐,给您菜单,先生。

May I take your order, sir?您要点菜吗?12、What would you like to have, coffee or tea?您要喝咖啡还是茶?13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗?14、Service hours are:(餐厅)供应时间是:7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。

酒店前台日常实用英语口语(很全)

酒店前台日常实用英语口语(很全)

酒店前台英语口语一.概述在酒店里所使用的英语会话,基本上是属于商业英语,与日常生活会话中所使用的英语略有不同,较注重礼节。

正式英语通常会让人误解为极艰深的英语,其实,只要套用一定格式的句子和单词,就可以了。

例如:非正式英语正式英语What’s your name? May I have your name?您贵姓?请问您贵姓大名?Do you want some tea? Could you like some tea?您要喝茶吗?请问您想喝茶吗?Over here, please. Could you come this way please?这边请。

请您往这边走好吗?* 不要说OK, Sure, Yeah等等,而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等,也不适合在酒店中使用。

* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。

可以说“just a moment, please. I’ll check that for you.” (请稍候,我来帮您确认),然后请有能力处理的人前来协助。

* 对男性客人,尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时,最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩,可以直接使用Excuse me,但是不可以直接称呼boy或girl.* 正视对方的眼睛,以显示出你的信心和诚意。

但必须注意,注视对方的眼睛,并不是无理地盯着对方看。

* 在面对语言不通的外籍人士时,一定要多加利用手势和肢体语言。

但是使用手势时要特别小心,因为对于不同国家、民族而言,手势的意义也大不相同。

二.基本待客英语(一)在正式的英语表现里,疑问基本句型可分为下列四种:1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型,就可以处理大部分业务上的状况。

酒店前厅部管理英语口语

酒店前厅部管理英语口语

以下是整理的《酒店前厅部管理英语⼝语》,希望⼤家喜欢!onQ=on questions关于疑问疑难问题解答 例如Fidelio onQ training On questions SOP⽆部门操作⼿册 Par level⾯值,⽔平最低库存量 例如set up par level for all supplies Magic Centre魔术中⼼⼀站式服务中⼼(某国际管理公司的品牌特⾊) Executive lounge⾏政廊道⾏政楼层或⾏政酒廊 One Stop⼀站程⽆边界服务中⼼/调度(某国际管理公司品牌特⾊) Walkie talkie ⾛、说步话机,客房楼层员⼯及保安之间⼯作联系⽤ Room matrix 房间,模式酒店所有房型分布图,⽤于建造期间的规划和销售⼯作中的资料 Bay size 湾,隔离间,尺⼨每间客房长+宽尺⼨,净尺⼨ Typical king room标准王⼦房间标准⼤床房 Disable king room 残疾王⼦房间残疾⼈专⽤⼤床房 Executive king room ⾏政楼层王⼦房间⾏政楼层⼤床房 Typical twin room标准双房标准间客房 Suite executive junior 套房、⾏政、次级⾏政楼层⼩套房 Suite executive deluxe套房、⾏政、豪华⾏政豪华套房 Suite chairman suite皇家套房或总统套房 Room status房间情况前台接待员⼯作查看的房态,掌握出售或未出售的房态情况 VC vacant clean空的、⼲净打扫⼲净可以出售的客房 VD vacant dirty空的、脏的未打扫的⾛客房 OC Occupied clean占有、⼲净已打扫⼲净的住客房 客⼈还继续使⽤客房 OD Occupied dirty占有、脏的尚未打扫的住客房 客⼈还继续使⽤客房 OOO Out of order不正常维修客房,不能售出使⽤ OS Out of service⾮服务锁定客房,⼀般为重要客⼈到来准备,不再出售 Sleep out露营住店客⼈外出未归客房,当晚不归 Occupancy rate占有率与某⼀天或⼀段时间相对住客房⽐例 Connecting rooms 连接的房间两个客房之间有门连接的客房 双门、隔⾳适合家庭或团队使⽤ Adjoining rooms ⽐邻的房间⽐邻房,房间之间没有门连接 适合会议代表团集中使⽤ Adjacent rooms连接房间共⽤⼀个客厅的⼏个客房 Full house 全房酒店被全部预定包下 例如国家元⾸下榻等、客满 Guaranteed booking 保证⾦预订不退保证⾦的客房预订 ⽆论是否使⽤客房 Wait list等候名单有点像机票的stand by,等待有空房出售机会的预订排队名单 Release time 释放时间预订最后保留时间期限 ⼀般在当⽇下午六点钟 Rack rate 架⼦、费率按挂牌价出售房,不打折 重⼤事件发⽣地酒店销售策略 Rooming list 房间名单团队⽤房名单,⼀般提前拟订 High season⾼季节⼀年中的旺季,也叫peak season Low season低季节⼀年中的淡季,也叫valley season。

酒店前台接待日常英语口语

酒店前台接待日常英语口语

HotelEnglishMarch2012Part 1Greetings问候1.Welcome to Shanxi World Trade Hotel . I’m..., what shouldIcallyou,please?欢迎光临山西国贸大饭店。

我是...,请问我该怎么称呼你呢?2.Good morning/afternoon/evening,Sir/Madam. What canIdo for you?先生/女士,你好!请问我能为您做点什么?3.My name is ...,is there anything else Icando foryou, just let me know.我叫...,如果需要我为您做些什么,请告诉我。

4.Ifyouhave any problems,pleasefeel freetocontact us .如果你有任何需要,请随时联系我们。

5.Have you make a reservation ?\Have youbookedthe room?\Areyou thevip?请问有预订吗?\请问你是会员吗?6.What kindofroom wouldyoulike?请问您需要什么类型的房间。

7.Sorry ,I don’t quite understand .对不起,我不是很明白。

8.I’m afraid we’vefully booked for that time.抱歉,我们那个时段已给订满了。

9.It’s the hot /peak/busyseason ,youknow?这是酒店业的旺季。

10.Excuseme,Howdo spell it ,please?打扰一下,您能拼写一下您的名字吗?11.We can only keep your table/roomtill…我们能保留您的房间直到...12.Let me show you to your room ,this way please .让我带您到房间,这边请。

【英语口语】酒店前台日常基本英语用语

【英语口语】酒店前台日常基本英语用语

【英语口语】酒店前台日常基本英语用语欢迎和问候语:1.Good morning/afternoon /evening , sir/madam早上(下午、晚上)好,先生(夫人)。

2.How do you do?您好!(初次见面)3.Glad to meet you!很高兴见到您!4.How are you?您好吗?Fine,Thanks.And you?很好,谢谢。

您好吗?5.Welcome to our hotel/restaurant.欢迎到我们宾馆(餐厅)来。

6.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。

答谢和答应语:1.Thank you (very much).谢谢您(非常感谢)。

2.You are welcome.不用谢。

3.Not at all.不用谢。

4.It’s my pleasure.非常高兴为您服务。

5.Thank you for staying in our hotel.感谢您住在我们酒店。

6.I’m sorry.很抱歉。

7.Excuse me.对不起。

8.I’m sorry,It’s my fault.很抱歉。

那是我的过错。

9.Sorry to have kept you waiting.对不起,让您久等了。

10.Sorry to interrupt you.对不起,打扰您了。

11.I’m sorry about this.对此表示抱歉。

12.That’s all right.没关系。

13.I beg your pardon.对不起,没听明白14.I’m sorry,I don’t understand.Could you repeat that?对不起,没听懂,可以重复一遍吗?15.Just a moment,please.I’ll get the manager.您稍等,我去叫经理。

征询语:1.Can(May)I help you?我能帮您什么吗?2.What can I do for you.我能为您干点什么?3.Is there anything I can do for you?有什么能为您效劳的吗?4.Just a moment,please.请稍等一下。

酒店常用英语口语:前厅部用语

酒店常用英语口语:前厅部用语
file:///E|/程国/要上传的文档/英语/酒店常用英语口语:前厅部用语_txt.txt
来源:餐饮管理 发布时间:2010年08月26日 点击数: 1195 【字体:小 大】 【收藏】 (1) Have you a reservation? 您预订过吗? (2) May I have your name and room number? 您能告诉我您的名字与房间号码吗? (3) Here is your room key. 给您房间钥匙。 (4) Please pay at the cashier's desk over there. 请去那边帐台付款。 (5) Are these your baggage? May I take them for you? 这些是您的行李吗?我来帮您拿,好吗? (6) I'm afraid our hotel is fully booked on that date. 对不起,我们饭店那一天的客房全部订满了。 (7) Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您服务。 (8) I'll cancel Mr Bell's reservation from February 27th for three nights. 我将取消BELL先生从2月27日开始3个晚上的预订。 (9) May I reconfirm your departure date? 我可以再次确认您的离店日期吗? (10) I'm sorry, madam. We don't have any vacancy at the moment. 对不起,小姐,我们现在没有空房间。 (12) How man

大酒店管理前厅部日常用语

大酒店管理前厅部日常用语

大酒店管理前厅部日常用語Concierge:Welcome to Tralin hotel。

欢迎光临泉林大酒店。

How many pieces of baggage do you have?请问你有几件行李。

Let me carry your baggage.让我来帮助你提行李。

I am glad to help you.我非常高兴为你服务。

Is there anything else I can do for you ?还有其他事情要我帮忙吗?Reception:Do you have a reservation?请问您有预订吗?What kind of room would like sir?先生请问您需要什麽样的房间?We have Single rooms Double rooms suites deluxe suites and P.S in our hotel.我们酒店有单人间、双人间、套房、豪华套房和总统套房。

How many nights will you stay?请问您住几个晚上?Would you please fill in this register ?请您填写一下住宿登记表格好吗?May I see you passport, sir?先生我可以看一下你的护照吗?How long will you be staying here sir?先生您准备住多长时间?How are you going to pay, in cash or by credit card?您是用现金还是用信用卡支付您的费用?I hope you will have pleasant stay.祝您在本店居住愉快。

What time will you be arriving, sir?您什麽时间到达呢?1’d like to book a single room.我想预订一个单人间。

Would you please sign your name here ?请您在这里签上名字好吗?Sorry, we do not have a vacant room in our hotel.对不起我们酒店没有空房了。

酒店常用英语口语前厅部用语 txt(Hotel spoken English Front Office language TXT)

酒店常用英语口语前厅部用语 txt(Hotel spoken English Front Office language TXT)

酒店常用英语口语前厅部用语 txt(Hotel spoken English FrontOffice language TXT)Source: Restaurant Management release time: 2010, 08, 26, click on: 1195 [font: small big] [collection](1) Have, you, a, reservation?Have you made a reservation?(2) May, I, have, your, name, and, room, number?May I have your name and room number, please?(3) Here, is, your, room, key.Here is your room key.(4) Please, pay, at, the, cashier's, desk, over, there.Please pay at the cash desk over there.(5) Are, these, your, baggage? May, I, take, them, for, you?Are these your baggages? Let me carry it for you, will you?(6) I'm, afraid, our, hotel, is, fully, booked,, on, that, date.I'm sorry, the hotel rooms are fully booked for that day.(7) Your, room, is, confirmed, for, that, day., We, look,forward,, to, serving, you.Your room is confirmed for that day. We look forward to serving you.(8) I'll, cancel, Mr, Bell's, reservation, from, February, 27th,, for, three, nights.I'll cancel Mr. BELL's reservation for 3 nights starting in February 27th.(9) May, I, reconfirm, your, departure, date?May I reconfirm your departure date?(10) I'm, sorry, madam., We, don't, have, any, vacancy,, at, the, moment.I'm sorry, miss, but we don't have any vacancies now.(12) How, many, pieces, of, luggage, do, you, have?How many luggages do you have?(13) Is, there, anything, valuable, or, breakable, in, your, bag?Is there anything valuable or fragile in your bag?(14) You, can, get, your, money, changed, at,, the, cashier's, Desk..You can get your money changed at the cashier's desk.(15) Could, you, take, a, message, for, her, please?Could you take a message for her, please?(16) Just, a, moment, please, sir., I'll, put, you, through. Just a moment please, sir. I'll put you through right now.(17) For, outside, calls, please, press,, first, and, when, you, hear, dialing, tone, the, press, the, number,, you, want.For outside calls, press 9 first, and then dial the number you want when you hear the sound.(18) How, would, you, like, to, make, payment, sir.How would you like to make payment, sir?(19) Here, is, your, change, and, receipt, sir., I'll, send, a, bellman, up,, to, get, your, luggage.Here is your change and receipt, sir. I'll send the bellboy up to pick up your baggage right away.(20) The, rate, of, your, room, be, paid, by, your, host, unit, while, the, will, others, should,, be, at, your, expense.Your room rate will be paid by the receptionist, which shouldbe paid by yourself.(21) How, many, copies, do, you, need?How many copies do you need?(22) Can, you, give, me, your, fax, number, sir? Could you tell me your fax number, please?(23) When, can, I, pick, it, up?Is there anything else I can do for you? Concierge ConciergeBellboy Bell man / Bell boySteven DoormanBaggage Luggage / BaggageLuggage rack, Luggage, rackLuggage Depository at the baggage deposit counter Luggage cart Baggage trolleyDriver DriverTour guide Tour GuideElevator Elevator洗手间厕所机场机场火车站火车站商场购物中心超市超市场小费尖雨伞伞接机服务接机服务/接送服务行李寄存检查行李叫早服务叫醒贵重物品贵重物品易碎物品易碎的东西自助早餐自助早餐往前直走直常用词汇五星级酒店五星酒店前厅部前厅部总台接待/前台总机操作员/服务中心商务中心商务中心票务票务服务游泳池游泳池西餐厅西餐厅中餐厅中国餐馆大堂吧大堂酒廊/医务室诊疗室桑拿桑拿/按摩/美容厅按摩美容院多功能厅/会议室宝龙多功能厅、会议室停车场停车场总经理经理总经理/经理大堂副理助理经理[是]宾客关系主任宾客关系主任[组]主管导演/领班主管楼层服务员房间的男孩/客房服务员总台接待接待员/维修人员修理工换钱换钱明信片明信片洗衣袋洗衣袋小心轻放轻放/请勿倒立请勿倒置餐厅服务英语口语竞赛试题(一)我解释(10)1、餐桌服务客人坐在餐桌旁,有服务员为其提供服务的一种服务形式餐桌服务。

酒店前厅常用英语口语

酒店前厅常用英语口语

★频道为友整理的《酒店前厅常⽤英语⼝语》,供⼤家参考学习。

第⼀部分前厅 Part one FRONT OFFICE Unit one Making a Reservation/Advance Reservation 第⼀章预订 Key Sentences例句 1. Good morning/evening. Reservation. May I help you? 早上好/晚上好,这⾥是...酒店客房预订部,请问需要什么帮忙吗? 2. What can I do for you? 我能为您帮什么忙吗? 3. Hold on line, please. Could you please hold on? 请稍等(电话中)请稍等,好吗? 4. Could you wait a minute, please? 请稍等,好吗? 5. Are you with a company? 您是公司预订吗? 6. May I know you departure date? 请问您的离店⽇期是哪天? 7. How long will you stay with us? 请问您住⼏天? 8. How many people are there in your party? 您们⼀共⼏个⼈? 9. That will be four nights. 四个晚上。

10. May I know the arrival date, please? 请问哪天⼊住? 11. Is it just for tonight? 请问只住今天⼀晚吗? 12. When do you check in? 请问您什么时候⼊住? 13. Would you like a single room or a double room? 请问你想订单⼈间还是双⼈间? 14. What kind of room would you like/prefer? 请问您喜欢什么样的房间? 15. Would you please tell me your full name, please? 请问您的全名是? 16. And your address, please? 请问您的地址? 17. May I know you telephone number, Mr Smith? 史密斯先⽣,请问您的电话号码是? May I know your company name and how would you like to settle your payment?请问您的公司全称及付款⽅式? How would you like to guarantee your reservation?请问您的担保⽅式是? May I take your credit card number or Guarantee letter for the guarantee?请提供您的信⽤卡号码或担保信给我做为担保。

酒店前台英语常用口语

酒店前台英语常用口语

酒店前台英语口语一.概述在酒店里所使用的英语会话,基本上是属于商业英语,与日常生活会话中所使用的英语略有不同,较注重礼节。

正式英语通常会让人误解为极艰深的英语,其实,只要套用一定格式的句子和单词,就可以了。

例如:非正式英语正式英语What’s your name?May I have your name?您贵姓?请问您贵姓大名?Do you want some tea?Could you like some tea?您要喝茶吗?请问您想喝茶吗?Over here,please.Could you come this way please?这边请。

请您往这边走好吗?*不要说OK,Sure,Yeah等等,而要说Certainly,Sir.*Hey,uh-huh,Hang on等等,也不适合在酒店中使用。

*别说“I don’t know.”回答“不知道”是非常不礼貌的说法。

英语微信群是目前学习英语最有效的方法,群里都是说英语,没有半个中文,而且规则非常严格,是一个超级不错的英语学习环境,群里有好多英语超好的超牛逼的人,还有鬼佬和外国美眉。

其实坦白说,如果自己一个人学习英语太孤独,太寂寞,没有办法坚持,好几次都会半途而废。

只要你加入到那个群里以后,自己就会每天都能在群里坚持学,坚持不停地说和练,由于是付费群,群里的成员学习氛围非常强,每天的训练度都非常猛,本来很懒惰的你一下子就被感染了,不由自主地被带动起来参与操练,不好意思偷懒,别人的刻苦学习精神会不知不觉影响你,EYC英语微信群(群主v芯601332975)可以彻底治好你的拖延症,里面学员都非常友好,总是给你不断的帮助和鼓励,让你学英语的路上重新燃起了斗志,因为每天都在运用,你的英语口语就能得到了迅猛的提升,现在可以随便给一个话题,都能用英文滔滔不绝的发表5分钟以上对这个话题的看法和观点,想提高英语口语的可以加入进来,It really works very well.可以说“just a moment,please.I’ll check that for you.”(请稍候,我来帮您确认),然后请有能力处理的人前来协助。

酒店前厅接待英语常用口语

酒店前厅接待英语常用口语

酒店前厅接待英语常用口语1、Good morning/afternoon/evening, sir/madam.先生/女士:早上好/中午好/下午好。

请问我能为您做些什么?2、Please, Thank you, Excuse me.请,谢谢,对不起。

3、Mr. Smith, Mrs. Smith, Sir, Madam.史密斯先生/女士。

先生/女士。

4、Ladies and Gentlemen.女士们先生们。

5、How are you today, Mr. Smith?Fine/very well, Thank you. And you?您好,史密斯先生?很好,谢谢。

6、Yes, Sir/Madam. May I help you?好的,先生/女士,我能为您做些什么?7、My pleasure. You are most welcome.我很乐意,您太客气了。

8、Good morning, this is reception desk, May I help you?早上好,这是服务台,请问我能为您做些什么?9、Go straight ahead. Go down to the lobby. Turn left/right at the first corner.一直往前走。

请到大厅来。

在第一个叉口往左/右拐。

10、I beg your pardon? I am sorry. I do not understand. I will get you the manager.对不起,请您再说一遍。

对不起,我不太懂,我找我们经理来。

11、How do you do ? Glad to meet you.您好!(初次见面)很高兴见到您。

12、Welcome to our hotel.欢迎到我们宾馆。

13、Have a good time!祝您过的愉快!14、Sorry. He is not in at the moment. Would you like to leave a message?对不起,他现在不在。

酒店前厅英语口语对话

酒店前厅英语口语对话

酒店前厅英语口语对话对话趣味教学要创设有趣的语言学习环境,开展愉悦教学,如运用体态语、唱英文歌、角色扮演等等。

小编精心收集了酒店前厅英语口语对话,供大家欣赏学习!酒店前厅英语口语对话1R:Good afternoon.Welcome to the Yunshan Hotel.May i help you,sir?下午好。

欢迎来到云山饭店。

先生需要我帮忙吗?G:Yes.I'd like to check in,please.是的,我想登记入住。

R:Certainly,sir.May i have your name,please?好的,先生请告诉我你的姓名?G:Yes,it's Charlie White.查理怀特R:Do you have a reservation with us,sir?先生,有向我们预订吗?G:Yes,for tonight.是的,今晚R:Just a moment,please.I'll check our reservation record...Thank you for waiting,sir.Your reservation is for a single room for three nights.Could you fill in the registration form,please?请等一下。

我查一下我们的预定记录。

让您久等了。

先生,你预定的是一个单人间,住3晚。

请您填写登记表,好吗?G:Sure.好的R:May i confirm your departure date?我想确认你的离开日期G:Yes,i should be leaving on the 8th.恩,我应该在8号离开R:How would you like to make payment?请问你想怎么付款?G:By Visa Card.Visa 卡R:May i take a print of the card,please?Thank you,sir.Your room is 888 on the 8th Floor.Just a moment please.A bellman will show you to your room.I hope you will enjoy your stay here.我能刷卡了吗?谢谢。

酒店英语:前厅服务英语常用口语

酒店英语:前厅服务英语常用口语

Page 1Welcome to our hotel. 欢迎光临。

Can I help you?我能帮你忙吗?What kind of room would you like, sir?先生,您要什么样的房间?Please wait a moment. I have to check if there is a room available.请稍等,我查一下有没有空房。

Enjoy your stay with us.希望您在我们这里住的愉快。

May I know your name and your room number, please?我可以知道您的名字和房间号码吗?Excuse me ,sir, could you spell your name?请问您的名字如何拼写?Here’s your room key.这是你的房间钥匙。

I’m sorry to keep you waiting, sir. What can I do for you?先生,对不起,让您久等了。

我能为您做点什么吗?Please wait your turn.请排队等候。

May I known your name, please?请问贵姓大名。

(不认识客人时用)I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.对不起,先生。

我们已经客满,没有空房间。

Don’t mention it. My pleasure.请不要客气,我乐意效劳。

Have a good rest, sir.先生,请好好休息。

Good morning, sir. Can I be of service to you? 早安,先生。

我可否为你效劳?A moment, please. I will be with you as soon as possible.请稍等片刻。

酒店前厅接待常用的27句英语口语及会话

酒店前厅接待常用的27句英语口语及会话

酒店前厅接待常用的英语口语及会话1.I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。

2.What's the price difference?两种房间的价格有什么不同?3.A double room with a front view is 140 dollars per night,one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元,背阴面的每晚115美元。

4.I think I'll take the one with a front view then.我想我还是要阳面的吧。

5.How long will you be staying?您打算住多久?6.We'll be leaving Sunday morning.我们将在星期天上午离开。

7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您。

8.I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间,10月4日下午到10月10日上午用。

9.We do have a single room available for those dates.我们确实有一个单间,在这段时间可以用。

10.What is the rate,please?请问房费多少?11.The current rate is$50 per night.现行房费是50美元一天。

12.What services come with that?这个价格包括哪些服务项目呢?13.That sounds not bad at all.I'll take it.听起来还不错。

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酒店常用英语口语:前厅部用语来源:餐饮管理发布时间:2010年08月26日点击数: 1195 【字体:小大】【收藏】(1) Have you a reservation?您预订过吗?(2) May I have your name and room number?您能告诉我您的名字与房间号码吗?(3) Here is your room key.给您房间钥匙。

(4) Please pay at the cashier's desk over there.请去那边帐台付款。

(5) Are these your baggage? May I take them for you?这些是您的行李吗?我来帮您拿,好吗?(6) I'm afraid our hotel is fully booked on that date.对不起,我们饭店那一天的客房全部订满了。

(7) Your room is confirmed for that day. We look forward to serving you.您要的那一日房间已经确认了。

我们期待着为您服务。

(8) I'll cancel Mr Bell's reservation from February 27th for three nights.我将取消BELL先生从2月27日开始3个晚上的预订。

(9) May I reconfirm your departure date?我可以再次确认您的离店日期吗?(10) I'm sorry, madam. We don't have any vacancy at the moment.对不起,小姐,我们现在没有空房间。

(12) How many pieces of luggage do you have?请问您有几件行李?(13) Is there anything valuable or breakable in your bag?您包里有贵重或易碎物品吗?(14) You can get your money changed at the cashier's Desk..您可以去收款处兑换钱。

(15) Could you take a message for her, please?你能不能为我给她留信口信?(16) Just a moment, please, sir. I'll put you through.请稍等一下,先生。

我马上为您接通。

(17) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want.打外线请先按9,听到声响后再按您所要的号码。

(18) How would you like to make payment, sir.先生,请问您将如何付款?(19) Here is your change and receipt, sir. I'll send a bellman up to get your luggage.先生,这是您的找钱和收据。

我马上叫行李员上去取您的行李。

(20) The rate of your room will be paid by your host unit while the others should be at your expense.您的房费将由接待单位支付,而杂费则应由您自己付。

(21) How many copies do you need?您要复印几份?(22) Can you give me your fax number, sir?请您告诉我您的传真号码好吗?(23) When can I pick it up?我什么时间能取?礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管 Director / 领班 Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up餐厅服务英语口语竞赛试题(A)I Explanation(10)1,Table service餐桌服务.客人坐在餐桌旁,有服务员为其提供服务的一种服务形式.2,Cuisine:菜系.取自于法语,在英语中用来指某一特定的烹饪体系.如中国菜为Chinese Cuisine. Ⅱ Words 15分餐饮部经理:Food and Beverage Manager,酒精炉Chafing Dish特色烹调Regional Cooking中国白酒Spirit葡萄汽酒Sparkling WineⅢ Translate the fowl ing sentences into Chinese or English.(一)汉译英25分1,您愿意坐在哪儿Where would you like to sit2,我想要柠檬茶.1 would like tea with a slice of lemon,please.3,我们各付各的Let's go Dutch.4,请问您对用餐还满意吗Is everything all right with your meal5,对不起,女士,您能告诉我您的房号并出示您的房卡吗Excuse me.madam.May l have your room card(二)英译汉10分1,Thank you very much.Have a nice evening.非常感谢,祝您有个愉快的夜晚.2,I'm sorry,sir,We do not have a table free now.Would you like to have a drink in the bar We shall call you as soon as possible对不起,先生.我们现在没有空餐桌,请您在酒吧稍等一下,好吗一有空桌子我们就马上通知您.Ⅳ Answer the following question in English.(20分)中国的八大菜系是什么Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine;Jiangsu Cuisine;Zhejiang Cuisine;Hunan cuisine;Anhui Cuisine2,中餐的烹调方法有哪些烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke清蒸steam 烩stew 烘烤roastV please introduce your Chinese restaurant to your guest.(10分)餐厅服务英语口语竞赛试题(B)I Explanation(10)Banquet--宴会.宴会为多人准备的正式用餐形式.通常伴有致词和一定的仪式.Self-service自助服务.有客人们自己从食品台上取事物的一种餐厅服务.Ⅱ Translate the follwing Words into Engl ish(15分)中餐厅Chinese Restaurant 筷子Chopsticks 芹菜Celery鲈鱼Perch 免税商店Duty Free ShopⅢ Translate he following sentences into Chinese or English.i汉译英(25分)1,早上好!我能为您做点什么Good morning! What can l do for you2,我想来点清淡些的,你能推荐什麽吗What would you recommend I prefer something light.3,我希望没有打扰您.I hope I'm not disturbing you.4,(餐厅)供应时间是:早餐7点到9点.Service hours are from7:00a.m.to9:00a.m.for breakfast.5,感谢您让这件事引起我们的注意Thank you for bringing this matter to our attention.西餐厅常用语1. Do you like to go out eating?想不想出去吃呢?有次我问老美出去吃东西怎么说, 他回答说一般出去吃饭, 他们只说 go to eat , go out eating 或是 eat out 而不会说 go to dinner, go for lunch, 也就是不需特地说中餐或是晚餐. 所以后来老美问我刚去哪了, 我应该要说 I just went out eating, 而不会说 I just went to dinner. 小细节多注意, 你的英文会更棒. 如果要强调是去吃午餐或晚餐的话, 一般就直接说 lunch 或是 dinner. 例如人家问你, "Where did yougo?" 你就可以答说 "lunch."2. There is a Deli over there, do you like it?那里有一家 Deli (餐厅), 你喜不喜欢呢?美国的餐厅可分很多种, Restaurant 是一般的通称, 另外常用到的有 Deli : 供应三明治, 沙拉这种现成的, 不需再经过烹调的餐厅, 例如 SUBWAY 就可以算是 Deli. 另外还有 Grill 也随处可见, 翻译成烤肉餐厅, 多半是提供牛排, 汉堡热食类的食物.Deli 这个字是 delicatessen 的简写, 可是现今在美国一般只会听到 deli 而很少听到 delicatessen 了!3. What do you like to drink?想要喝什么?美国餐厅的习惯, 吃饭时都会点一大杯饮料, 所以侍者一定会先问你 What do you like to drink. 也有人会这么说, Can I get you something to drink?. 一般餐厅都会提供的有 Coke, Diet Coke, Sprite, Iced Tea, 以及 Lemonade 等. 如果什么都不要, 就说 Just water.值得注意的是, 在一般的速食店提到 drink 都是指 soft drink 而言. 但是一般人说到 have a drink 时, 他们多半指的是 alcoholic, 也就是含酒精的饮料. 所以如果有人问你, "Come on, have a drink with us." 他绝不是要你跟他们一起喝可乐的意思, 而是要你跟他们一起喝酒啦!4. Are you ready to order or just a minute?你们准备好了吗? 还是要再等一会?通常饮料上桌之后, 大伙都还要花点时间研究一下菜单, 如果侍者看你们大概都差不多了, 他就会过来问你们, Are you ready to order or just a minute? 如果是已经准备好要点餐了, 就直接跟她说你想吃什么, 如果大家还要再研究研究, 则可以跟侍者说 Just a minute. 或是 Wait a few more minutes. 请他等一下, 他会说 OK. I'll be back. (好, 那我等下再来.)5. Do you want to separate check?你们要不要分开付帐?比如说二对夫妻出去吃饭, 大家想各自付自己的, 则你们可以主动跟侍者说 We want to separate check. 有时他们也会主动问你, Do you want to separate check? 或是 Do you want separate checks? 这样的话帐单就会有二张. 但有些餐厅 separate check 会多收服务费, 最好先问清楚. 如果是要一起付, 则简单地说, together 或是 one check 就可以了.6. How do you like your steak cooked?你的牛排要几分熟?通常点牛排, 或是在高级一点的餐厅点牛肉汉堡, 服务生都会这样问你, How do you like it cooked? 回答的方式, 全熟是 well done, 七分熟: medium well, 五分熟: medium, 四分熟: medium rare, 三分熟: rare. 老美有时在开玩笑时也用 bloody 来代替 rare 这个字, 听来是不是更传神? 所以如果各位嗜食生牛肉的话, 下次不妨试试 bloody as hell 的点法. 但请注意一下 bloody 这个字在英国英语中有点类似 fxxx 的意思, 所以除非有把握不然不要拿出来乱用.记得有一次我去一家蛮高级的法国餐厅用餐, 结果我跟他要 well-done 的牛排, 结果煮出来的东西跟橡皮一样难吃. 后来老美跟我解释, 你摸摸自己头上的各部位就知道你的牛排等一下煮出来是什么样子, well-done 就是头顶, 硬梆梆的, medium well 就是额头, 稍微有点弹性. medium 是鼻头, 软软的. rare 是下巴最柔软的部份. 我觉得这个分法蛮实用的, 跟各位分享一下.日点击数: 1484 【字体:小大】【收藏】前厅:1、Have you a reservation?您预定过了吗?2、May I know your name and room number?您能告诉我您的名字与房间号吗?3、Here is your room key.给您房间钥匙。

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