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酒店英语情景对话大全

酒店英语情景对话大全1When it comes to hotel English, various scenarios involve frequent and essential conversations. Let's take a look at some common ones. When a guest checks in, the interaction with the front desk staff is quite important. The guest might ask, "What types of rooms do you have available?" or "Could you please tell me the prices of different rooms?" They may also inquire, "What time can I check in?" The staff, in response, would provide detailed and clear answers.Another typical situation is when guests order food in the hotel restaurant. The guests might say, "Can you recommend some specialties of the house?" or "I have special dietary requirements, such as being allergic to seafood. Do you have suitable options for me?" The waiter or waitress would then do their best to meet the guests' needs and offer appropriate suggestions.In addition, there are also conversations related to room service. For instance, a guest could call and say, "Could you please send some extra towels to my room?" or "I need a wake-up call at 7 o'clock tomorrow morning." The hotel staff would handle these requests promptly and efficiently.Overall, these common English conversations in a hotel aim to ensureguests have a pleasant and comfortable stay, while also demonstrating the high-quality service provided by the hotel.2When it comes to hotel experiences, effective communication in English is crucial. Let's explore some common scenarios and their corresponding dialogues.Imagine a guest finding a problem with the room facilities and lodging a complaint to the customer service. The guest might say, "I'm really disappointed with the condition of the room. The air conditioner isn't working properly, and it's making my stay quite uncomfortable. I hope you can solve this problem as soon as possible." The customer service representative would respond politely, "I'm so sorry to hear that, sir/madam. We'll send our maintenance staff to your room immediately to fix the air conditioner. We apologize for the inconvenience and will do our best to ensure your satisfaction for the rest of your stay."Another situation could be a guest inquiring about the usage rules of the gym. The guest might ask, "Hello, could you please tell me about the rules and opening hours of the gym?" The staff member would reply, "Sure, sir/madam. The gym is open from 6 a.m. to 10 p.m. daily. Before using the equipment, please warm up properly and follow the instructions on each machine. Also, please use a towel to wipe off your sweat after using the equipment to keep it clean for the next user. Do you have any specificquestions about any particular equipment?"These are just a few examples of the various English conversations that can take place in a hotel, highlighting the importance of polite language and effective problem-solving.3When it comes to staying in a hotel, being able to communicate effectively in English can enhance the experience greatly. Let's take a look at some common hotel English dialogues that can help improve your language skills.Imagine a guest who needs a wake-up call. The conversation between the guest and the housekeeping staff might go like this: "Good evening. I need a wake-up call at 7 o'clock tomorrow morning. Please make sure to ring my room precisely at that time. Thank you very much." The housekeeping staff would reply, "Sure, sir/madam. We'll make sure to do that. Have a pleasant sleep."Now, let's consider the checkout process. The guest approaches the front desk and says, "I'd like to check out. My room number is 205. Can I get my bill, please?" The receptionist responds, "Of course. Let me check the details for you. Here is your bill. Everything seems to be in order. How was your stay with us?" The guest replies, "It was quite nice. Thank you."These are just a couple of examples of the many dialogues that occur in a hotel. By familiarizing yourself with such common scenarios andpracticing the language used, you'll be better equipped to handle similar situations smoothly and confidently when you stay in a hotel.4When it comes to hotel experiences, effective communication in English is crucial. Let's explore various scenarios of English conversations that take place within a hotel.Imagine a guest arriving at the hotel and checking in. The receptionist greets them warmly and asks, "Good day, sir/madam. How may I assist you with your check-in process today?" The guest responds, "I have a reservation under the name of [Name]. I hope everything is in order."Another common situation is when a guest participates in an event organized by the hotel. The event organizer might say, "Welcome to our special event. We have a wonderful lineup of activities planned for you. Do you have any specific questions or preferences?" The guest could reply, "This sounds exciting. I'm particularly interested in the live music performance. Could you tell me more about it?"In the business center, a guest seeking assistance might approach the staff and say, "I need to print some important documents urgently. Could you please help me?" The staff member would then respond, "Sure, no problem. Let me guide you to the printers and assist you with the setup."When it comes to room service, a guest might call and say, "I would like to order some breakfast to be delivered to my room. Could I have acontinental breakfast with an extra cup of coffee?" The room service staff would reply, "Certainly, sir/madam. Your order will be delivered shortly."These are just a few examples of the diverse and important English conversations that occur in a hotel, ensuring a smooth and pleasant stay for guests.5When it comes to hotel English scenarios, having effective communication is crucial for both guests and staff. Let's take a look at some common and practical dialogues.Imagine a guest entering the hotel store. The clerk greets them warmly, saying, "Good day, sir/madam. How may I assist you today?" The guest responds, "I'm looking for some local souvenirs. Do you have any recommendations?" The clerk replies, "We have a wonderful collection of handcrafted items that showcase the local culture. How about a beautifully carved wooden figurine or a handwoven scarf?"Now, consider a situation where a businessperson wants to book a venue in the conference center. They approach the staff and say, "I need to reserve a meeting room for a corporate event next week. Can you help me with the availability and arrangements?" The staff member checks the schedule and replies, "Sure, sir/madam. We have several options available on that date. The largest room can accommodate up to 100 people and comes with advanced audio-visual equipment. Would that suit yourneeds?" The businessperson thinks for a moment and then says, "That sounds great. Can you also provide catering services for the event?" The staff answers, "Yes, we offer a variety of catering packages to choose from. Let me show you the menu and we can discuss the details."These are just a few examples of the diverse and important conversations that take place in a hotel setting. By being familiar with such dialogues, both guests and hotel staff can ensure a smooth and pleasant experience for all.。

(完整版)酒店情景对话(双语版)

第一组酒店情景对话A Hello,this is wanjiali hotel,is there anything I can help you,madam?你好，这里是万家丽国际大酒店，请问您需要什么服务B Yes, I'd like to book a room.我需要预订一间房A Sure,we have different type of rooms,which would you like to choose?我们酒店有不同类型的房间，您需要哪种房间呢？B I'm not very certain,could you give me a brief introduction,please?我不是很确定，你能不能给我做一下简单的介绍？A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnal in your hotel to open the window and clean the room before I arrive there.Is that ok?谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。

嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗？A Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else?好的，先生，我已经记下了你的要求。

酒店常用英语对话定稿版

酒店常用英语对话精编W O R D版IBM system office room 【A0816H-A0912AAAHH-GX8Q8-GNTHHJ8】酒店常用英语对话1、Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。

2、Good night. 晚安。

3、Have a good time! 祝您过得愉快！4、Wish you a most pleasant stay in our hotel. 愿您在我们酒店过得愉快！5、I’m sorry. 对不起，很抱歉。

6、Excuse me. 打扰一下，对不起。

7、Sorry to have kept you waiting. 对不起，让您久等了。

8、Just a moment, please. 请稍等一下。

9、I apologize for this. 我为此道歉。

10、Can I help you. 我能帮您吗？11、It’s very kind of you. 您真客气。

12、Thank you. 谢谢您。

13、You are welcome. 不用谢。

14、I am at your service. 乐意为您效劳。

15、Turn left/right. 往左/右转。

16、 This way, please. 请这边走。

17、 It’s on the second floor. 在二楼。

18、 Happy birthday! 生日快乐！Happy New Year! 新年快乐！Merry Christmas! 圣诞快乐！19、 May I come in 我可以进来吗20、 May I know your room number and name 我能知道您的房间号码和姓名吗总台基本句型一、预订服务Good morning. This is Room reservation. May I help you早上好，客房预订处，我能为您做什么？What kind of room would you like to reserve您想订哪种类型的房间?A single room or a double room要单人间还是双人房间？For which dates do you want to book the rooms 您想订哪几天的房间呢？What time will you be arriving您将在何时到达？May I know your name您能告诉我您的名字吗？How long will you be staying您将要住多久？I’d like to confirm your reservation.我要确认一下您的预订。

(完整版)酒店常用的英语情景对话

酒店常用的英语情景对话现在国人出去外面的多了，那么外面去到外面要住酒店时，怎么跟人家表达呢?下面，小编在这给大家带来酒店常用的英语情景对话，欢迎大家借鉴参考!入住(F: Frontdesk G: Guest)F: Welcome to the Beachside Inn. How may I help you?欢迎来到海边酒店。

能为您做点什么吗?G: I’d like a room, please.我要住店。

F: Would you prefer a single or a double?你是要单人间还是双人间呢?G: A double, please. How much is that?双人间，价格是多少?F: It’s $145.00 a night. How many nights will you be staying?145美元每晚，你要住几晚呢?G: Just tonight.就今晚。

F: OK. One night comes to $145.00 plus tax. May I have your name please?一晚含税总共145美元。

您的名字是?G: It’s Davies. Robertson Davies.我是达维斯。

F: And how do you spell that, sir?怎么拼写呢?G: It’s D-A-V-I-E-S.是D-A-V-I-E-S。

F: So that’s D-A-V-I-E-S. How would you like to pay for the room?好的，你想要如何付款?G: Do you take VISA?能用VISA卡吗?F: Yes, we do. We take VISA,Mastercard, and American Express.可以，我们接受VISA卡，万事达卡，美国运通。

G: Great. I’ll pay with VISA then.What time is checkout?我用VISA付款，退房时间是?F: Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?10点退房。

酒店英语基础情景对话

WORDS AND EXPRESSIONS 单词和短语
public area 公共区域 business area营业场所 toilet (W.C.)n．厕所 to go straight直走 turn left左拐 elevator (lift)n．电梯 corridorn．走廊 excellenta．极好的 opposite to在……对面 provide v. 提供 instead adv．代替，顶替 enjoy oneself 过（用）得愉快 Chinese Restaurant中餐厅 block n．街区 advertisement n．广告 get off 下车 opposite a．相反的，反方向的 traffic lights 红绿灯 much obliged 非常感谢
Useful Expressions 惯用表达语
Enjoy you breakfast ,sir ?请享用你的早餐,先生. Here is the menu.给你菜谱. The service guide is on the desk.服务指南在桌面上. The recreation center is over there .康乐中心在那边. Go ahead ,please.请接着讲. The line is busy .线路正忙. You look great .你看上去真棒. Please consult the song list .请翻阅点歌单. It’s a very touching story.这是一个非常感人的故事. Without music,the world would be dull. 如果没有音乐,这世界将会变得很沉闷.
Useful Questions 常用问句 May I see your passport ? 我可以看你的护照吗? May I have your telephone number ? 我可以知道你的电话号码吗? What’s the trouble, sir?你怎么啦?先生. Shall I call a doctor for you ?我为你叫一个医生吗? Do you eyoy the play?你喜欢这个节目吗? Do you like this song?你喜欢这首歌吗?

酒店前台情景对话英语作文

酒店前台情景对话英语作文Title: A Dialogue at the Hotel Front Desk。

---。

Setting: A bustling hotel lobby, with guests checking in and out, concierge staff assisting with luggage, and the front desk attendant managing reservations.Characters:Front Desk Attendant (FDA): A courteous and efficient staff member responsible for greeting guests and handling their check-in/check-out processes.Guest (G): A traveler arriving at the hotel reception to check-in.---。

Scene 1: Arrival at the Hotel。

The guest approaches the front desk with luggage in tow.G: Good afternoon.FDA: Good afternoon! Welcome to [Hotel Name]. How can I assist you today?G: I have a reservation under the name of Smith, for a double room.FDA: Let me check that for you. Yes, indeed, Mr. Smith. May I have your ID and a form of payment, please?The guest hands over their ID and credit card.FDA: Thank you. Could you also confirm your email address for our records?G: Sure, it's [guest's email address].FDA: Perfect. Your room is ready. Here are your keycards. You'll be staying in room 302, which is on the third floor. Our elevators are just over there to your right. Is there anything else I can assist you with?G: No, thank you. That will be all.FDA: Enjoy your stay with us, Mr. Smith. If you need anything at all, don't hesitate to let us know.---。

酒店情景对话（英语·前台·入住）

酒店情景对话（英语·前台·入住）第一篇：酒店情景对话(英语·前台·入住)English Drama of Hotel Management English英语话剧酒店管理英语Service Counter（A：Receptionist/the waitressB：Guest）A: Good afternoon.Welcome to Qingdao Sea-view Garden Hotel.Can I help you, sir?B: Well, I’m~~~ from `````.I’d like to check in, please.A: All right.Do you have a reservation with us, sir?B: Sorry, I didn’t book any room before.I would like to know which standard room do you have ？A: Wait a moment, please。

We have triple room, standard double room, and standard single room.What kind of room do you need?B ：what’s the price for standard double room？A：oh，sir。

the price for standard double room is 288 Yuan。

B: What!Why is so expensive？A：yes，sir。

Our hotel is an international 5-star chain hotel，and adoptsinternational standard price。

triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan.all the room has TV, AC(air conditioner), free internet access and breakfast.Oh, excuse me，the dinning roomlocates at 6th floor, between 7am to 9am.B：OK，I know now。

酒店初级英语情景对话

酒店初级英语情景对话一、房务部（前厅）1、Making a Reservation 预订客房Reservationist(R): Good afternoon. What can I do for you下午好，我能帮您什么吗Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite下午好，这里是北京外贸公司，我想订一间套房，有吗R: Certainly, can you give me your name please, sir|有的，先生，可以告诉我您的名字吗C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here谢谢，WEST先生。

请问你要住多久呢C: I’ll stay here for quite a long time.我将会住很长一段时间的。

R: I’m glad you will be staying at our hotel for a long time.很高兴你将会在我们酒店长住。

；C: How much is the suite, please请问套房多少钱呢R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320元。

C: Does that include attendance有包括服务费吗R:Three hundred and twenty yuan a day, service included.320元一天，包含服务费。

#C: Meals included餐费有包含在内吗R: Meals are extra, not included.餐费是另外算的，不包含在内。

酒店英语情景对话大全

酒店英语情景对话大全C:Good mornin,sir.May i help you?早上好先生，需要我帮忙吗?G:Good morning,I'm leaving today.May i settle my hotel bill now?早上好，今天我要离开.我现在想把在酒店的账单付了可以吗?C:Your name and your Room number,please?请告诉我你的名字和房间号好吗?G:Jack Burns in Room 9102.杰克伯恩斯9102室C:Did you have your breakfast?你有吃酒店提供的早餐吗?G:Yes.是的。

C:Have you used any facilities since then?那你曾使用过酒店设施吗?G:No没C:Just a moment,please.I'm preparing your bill...Sorry to have kept you waiting.Here is your bill,RMB 1550 Yuan in all,including 10% servicecharge.Please check it.请等一下。

请检查一下.我准备您的帐单...对不起，让您久等了。

这是您的账单，人民币1550元，包括各方面10%的服务费。

G:That's right.对的C:You have paid a deposit of RMB 2000 Yuan,haven't you?你已支付2000元存款，对吗?G:Yes.Here is the receipt.是的，这是收据。

C:Thank you.Here is the invoice and your change.Have a check.please.谢谢你，这是你给的发票，请检查。

G:It's quite all right.Thank you.相当不错，谢谢你。

酒店场景中英文对话

酒店场景中英文对话场景一：办理入住手续Receptionist: Good afternoon! Welcome to our hotel. How can I help you?前台: 下午好！欢迎来到我们酒店。

请问我能帮您什么？Guest: Hi, I have a reservation under the name Li Ming客人: 你好，我预订了一个房间，名字是李明。

Receptionist: Let me check. Yes, Mr. Li. I see your reservation here. Can I have your ID and credit card, please?前台: 让我查一下。

好的，李先生，我看到了您的预订。

请出示您的身份证和信用卡。

Guest: Sure, here they are.客人: 当然，给您。

Receptionist: Thank you. You’ve booked a deluxe room for three nights. Is that correct?前台: 谢谢。

您预订的是豪华房，住三晚，对吗？Guest: Yes, that’s correct.客人: 是的，没错。

Receptionist: Great. Here is your room key. You are in room 305 on the third floor.前台: 很好。

这是您的房卡。

您的房间在三楼的305号。

Guest: Thank you. What time is breakfast served?客人: 谢谢。

早餐几点开始供应？Receptionist: Breakfast is served from 7 AM to 10 AM in the dining areaon the second floor.前台: 早餐供应时间是早上7点到10点，在二楼的餐厅。

住酒店的英语口语情景对话

住酒店的英语口语情景对话1.住酒店的英语口语情景对话篇一I want to change some money，where is the bank？我想兑换一些钱，请问银行在哪？Go upstairs from here and then turn left. It’s next to the post o ffice.请从这里上楼然后左拐，就在邮局旁。

You can get your money changed at the cashier’s office.您可以在收银处兑换外币。

There is a shop on the ground floor. It sells both Chinese and for eign cigarettes. 商店在一楼，有中、外香烟出售。

There is a coffee shop on the second floor and snacks are served t here all day.咖啡厅在二楼，全天供应快餐。

We have a Chinese restaurant and a western-style restaurant. Which one do you prefer？我们有中餐厅和西餐厅，您更喜欢哪一种？here is a recreation centre on the ground floor. You can play bill iards、table tennis、bridge and go bowling. 一楼有康乐中心，在那里可以打台球、乒乓球、桥牌和保龄球。

2.住酒店的英语口语情景对话篇二Breakfast is served in your room from 7am till 10am. If you wish t o have breakfast in your room，ask for Room Service on the phone. 早餐送餐服务是从早上7点至上午10点。

酒店前台英文情景对话

酒店前台英文情景对话随着经济全球化的发展，英语已然成为国际交流的主要语言。

在世界各国文化交流与融合中，英语变体随之产生。

小编精心收集了酒店前台英文情景对话，供大家欣赏学习!酒店前台英文情景对话1C : Good afternoon , sir . Welcome to our hotel . May I help you ?G: Yes. I booked a room one week ago .C: May I have your name please , sir ?G: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposi t . Is that correct ?G: That’s it .C: Would you please fill in this registration card , sir ?G: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…G: October 24.C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it withyou all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.酒店前台英文情景对话2C: Good morning. Can I help you?G: Yes. I would like to check out. Could I have my bill. Please?C: Certainly, sir, May I know your name and your room number, please ?G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card ?G: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .酒店前台英文情景对话3C: Good afternoon, madam. Can I help you?G: Good afternoon, I want a single room, please .C: Have you made a reservation?G: No, I haven’t.C: How long do you want to stay?G: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passport?G: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, please?G: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.酒店前台英文情景对话4C: Good morning. Can I help you?G: Yes, I’d like to check out now .C: Can I have your name and room number, please ?G: John smith, room 1208 .C: May I have your room key, please ?G: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?G: I’m sorry . What’s the 20 Yuan for ?C: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. Smith ?G: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .酒店前台英文情景对话5C: Good morning . This is room reservation . May I help you ?G: Yes , I’d like to book a room , please .C: Fine , For which date ?G: For Oct. 1st .C: For how many nights ?G: Two nights.C: A single room or a double room ?G: A double room .C: Could you give me your name , please ?G: Mr. John Cook .C: May I have your telephone number , please ?G*************C: What time do you expect to arrive , sir ?G: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd . G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .。

关于酒店服务的英语情景口语对话

关于酒店服务的英语情景口语对话学习好英语是很有用处的哦，同学们要坚持学好英语哦，所以今天小编给大家整理了有关英语口语的情景对话，这样才能更快的提升英语成绩哦，大家快点行动起来吧，有需要的可以收藏起来哦，大家要好好看看这些文章哦一我打电话来取消旅馆预约AGood afternoon, Peace Hotel, what can I do for you?下午好，这里是和平旅馆。

我能帮您吗?BI have made a reservation for this Sunday. My name is Bobby我已经预订了间周日的房间，我叫伯比。

AYes, that's right. Your room is a single one with a bath.没错。

您订了间有浴盆的单人间。

BI am calling to cancel it now. I can't go to your city this week.我打电话来想取消预约。

这周我没办法去你们的城市了。

AFine, we will cancel it.好的，我会取消的。

BThank you.谢谢。

二酒店的室内游泳池AWelcome to our hotel's indoor swimming pool. What can I do for you?欢迎来到本酒店的室内游泳池。

请问有什么可以帮您的?BYou see this is the first time for me to use the swimming pool. I've got no idea about the water temperature of the pool. I'm afraid it might be a little cold.这是我第一次来游泳池，我不知道水温是多少，我恐怕会有一点儿冷。

AYou don't need to worry about that. madam. We have awarm massage pool, and the temperature is 36℃.您不必担心这个，女士，我们有一个温水按摩池，水温是36℃。

酒店情景英语对话.doc

PARTⅠTHE FRONT OFFICEINTRODUCTIONThe manager’s RemarksThe aim of a hotel is to create a home away from home for all the travelling guests who need rest, food and drink.The front office of a hotel is not only its “shop window” but also its “nerve center” .The front office staff’s efficiency and personality are of great importance to guest’s vacation or business, and indeed, the hotel’s operation itself are made or ruined.The front office staff seem to “do it all” - receive reservations, register guests, assign rooms, distribute baggage, store guests’ valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out and so on.In order to fulfil these tasks, the staff must have a neat and smart appearance, good manners, adaptability, knowledge of languages and a head for figures. The most important of all the qualities is a real liking for people and a warm desire to help them.Besides, front desk staff should encourage a nd settle the guests’ complaints. That will soothe an unhappy guest and reveal the hotel’s problems so that the operation can be bettered.In short, all staff ought to remember that the hotel will enjoy greater financial success only with the greater s atisfaction the guests receive from the “home away from home”.Word ListRemark n.陈述、言语Nerve n.神经efficiency n.效率personality n.个性Realization n.实现Operation n.经营Ruin υ.崩溃、毁灭Reservation n.预订Register υ.登记、注册Assign υ.分配、指定Baggage n.行李Distribute υ.分发Deliver υ.投递、递交Occupancy n.居住、占用Currency n.货币smart α.活泼的、精明的appearance n.外表good manners 彬彬有礼adaptability n.适应性figure n.数字settle υ.解决、安定complaint n.投诉、抱怨soothe υ.安抚reveal υ.显示financial α.财政的、财经的satisfaction n.满意Useful ExpressionsNo t only … but also … 不仅…而且…to seen to 似乎，好像……a liking for 对……喜爱So that …以便To check SB. Out 结某人的帐（以使之可离开旅馆）in order to 为了……ought to 应当……in short 简言之，总而言之UNIT 1Room Reservations1-1 A long Distance call ReservationScene:Henry Bellow (B) and Margaret Bellow (M), an American couple, are going to spend their Holidays in China. Now Mr. Bellow is making a reservation at Haitian Hotel in Shanghai through a long distance call.Reservations (R): Shanghai Haitian Hotel. Reservation Desk. Can I help you?B: I’m calling from New York. I’d like to book a room in your hotel.R: What kind of room would you like, sir? We have single rooms, double rooms, suites and Deluxe suites in Japanese, British, Roman, French and presidential styles.B: A British suite, please.R: Would you like breakfast?B: No, thanks.R: Can you give me your name please, sir?B: Bellow. B-E-L-L-O-W.R: Thank you, Mr. Bellow. And your arrival and departure dates?B: From May 26th to May 29th.R: Very well, Mr. Bellow. British suite without breakfast from May 26th to May 29th. Am I Correct, Mr. Bellow?B: Yes, thank you.R: What time will you be arriving, Mr. Bellow?B: Around 5:00 p.m.R: All right. You’ll be expected to be here then.B: That’s fine. Thank you, madam. Good-bye.R: Good-bye.1-2 A Group ReservationScene:The telephone rings. The Reservations (R) answers the phone.R: Reservations. May I help you?Client(C): Yes. The American People-to-people Education Delegation will be visiting Shanghai At the end of this month. I’d like to book 10 double rooms with twin beds for five days. R: For which dates?C: For May 23rd, 24th, … and 27th.R: One moment please, sir.(The reservations check the list.)Yes, we can confirm 10 rooms for five days.C: Thank you. Is there a special rate for a group reservation?R: Yes, there is a 10 per cent discount.C: That’s fine.R: By the way, how will they be getting to Shanghai? Will they be coming by air?C: Yes.R: Could you give me the flight number, please, in case the plane’s late?C: Oh, sorry. I don’t know the flight number, but I’ll let you know by phone tomorrow.R: Thank you, sir.C: Oh, yes. According to the program, they’ll have a meeting on the 25th. Have you got a big?Conference hall?R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager About that. Please hold on a mome nt and I’ll see if I can put you through.1-3 A Local Call ReservationScene:The Reservations (R) answers the phone as soon as it rings.R: Reception. Can I help you?Client (C): I’d like to book a single room with shower for Mr. George Smith. He plans to arrive On the 20th of this month.R: How long will he be staying?C: I don’t know, but it could be anything from seven to tend.R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to Guarantee him a room after the 27th. We usually have high occupancies in the peak seasons. C: What if there isn’t any room then?R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby Hotel.C: Fine. How much do you charge for a single room with breakfast?R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?C: His company will cover all the expenses. We’ll send you a check right away.R: Thank you, sir.C: Thank you. Good-bye.Word ListReservation n.保留、预定Suite n.套房Roman α.罗马的charge υ.收费reservationist n.预订处值班员deluxe n.豪华Presidential α.总统的Client n.顾客Confirm υ.进一步确定、证实Discount n.折扣Program n.议程、节目Reception n.接待，欢迎Expense n.花费、经费、费用list n.表、目录、名单rate n.价格等级flight n.飞行、航班conference n.会议guar antee υ.保证check n.支票Useful Expressionsto make a reservation 预订to check in 登记by the way 顺便in case 以防（万一），假使according 根据、按照eithe r…or…或者…或者right away 马上、随即UNIT 2At the reception Desk2-1 At the EntranceScene:A car pulls up in front of Huatian Hotel and a doorman (Dm) goes forwardto meet the guests, opening the door of the car for them .Dm: Good evening, sir and madam. Welcome to our hotel.Mr Bellow (B): Thanks. Good evening.Dm: (Opening the trunk out the baggage and looking at the name on the baggage tags) I’m the doorman, Mr. Bellow. So you have got altogether fou r pieces of baggage?B: Er… Maybe five, Margaret (M) ?Dm: Five? Oh, sorry. Let me have a check again.M: Oh, no, Henry. Always poor memory! We’ve got only four.B: I see.(To the doorman) Sorry, boy. You’re right. Four pieces.Dm: Never mind, Mr. Bellow. The Reception Deck is straight ahead.After you, please.B: Yes, thank you.2-2 The RegistrationScene:Mr. Bellow (B) checks in at the Reception Desk.Receptionist (R): Good evening. What can I do for you, sir?B: I booked a twin-bed room with bath three weeks ago.I’m Henry Bellow.R: Just a moment, please, Mr. Bellow. I’ll check the arrival list. …Sorry to have kept you waiting, sir. Yes, you have reserved a British suite from today to the 29th.B: Yes, exactly.R: Could I see your passports, please? (Checking the passports and giving them back)Thank you, sir. And would you mind filling in the registration form?B: I’ll take care of it. (Filling out the form)Here you are. Is it all right?R: Yes, thanks. How are you going to pay, in cash or by credit card?B: Could I pay with traveller’s checks?R: Certainly. Here’s the key to Room 908. Please keep it.And the bellman will show you up.(A bellman comes over.)Have a nice evening, sir. And enjoy your stay.B: Thank you.2-3 Receiving a Walk-in GuestScene: A gentleman steps in, trying to find a room for the night.Receptionist(R): Good afternoon, sir. May I help you?Client(C): Yes, please. I've just arrived from Hong Kong.Could you let me have a room for this evening?R: Have you made a reservation, sir?C: I’m afraid not.R: How many people do you have, please?C: Just one. I’m alone.R: Just a moment, please. I have to check if there’s a room available. … Oh, sorry,Sir.All the rooms are booked up. But I think we’ll be able to arrange for a room after six o’clock this evening. If you need a room right now, would you like me to get in touch with somewhere else for you?C: No, thanks. I should say I prefer to stay here. A friend of mine highlyrecommended y our hotel to me. I’ll just wait here till six.R: You are welcome, sir. Perhaps you might feel more comfortable to rest in our lobby after a tiring journey. And if you need any help, do let us know.C: Thank you. No problem.Word ListDoorman. 门卫人员Tag n.标签registration n.登记、注册receptionist n.接待员bellman n.应接员prefer v.喜欢recommend v.推荐、介绍、建议tiring a.使疲劳的trunk n.行李箱（汽车）baggage n.行李cash n.现金、现款credit n.信用贷款available a.可得到的highly ad.高度的lobby n.(剧院、旅馆等的）门廊、门厅Useful Expressionsto pull up （使）停下to have a check 检查、复核to fill in (out) 填写、填好to take care of 留心to show sb. Up 领某人上楼to be booked up 预订完了to get in touch with 与……取得联系to recommend … to 向……推荐……UNIT 3The Bellman3-1 Carrying BaggageScene: The bellman (Bm) does service for the Bellows.Bm : Good evening ,madam and sir.I’m the bellman.Mr Bellow(B)&.Mrs Bellow(M),Good evening.Bm: Very glad to have you here. I’ll get the baggage up to your room.B&m: Thank you.Bm: Let me carry your baggage. Are these all yours?M: Four pieces, Henry?B: Yes.(Laughs)Bm: Allow me, madam.(Mr. Bellow tries carry one of the suitcases up to the baggage cart.)Bm: Oh, leave it to me, I’ll do that for you.B: Thanks.Bm: It’s my pleasure. This way, please.(They are going to the elevator entrance.)Here we are. Please take this elevator to the ninth floor. The floor attendant will meet you at your elevato r entrance there and show you to Room 908.I’ll take the baggage elevator and get your suitcases up to the room.B: Very good. See you then.Bm: See you.3-2 Introducing Hotel ServicesScene: The Bellman (Bm) escorts a lady (L) to her suite along the corridor.Bm: This way, please. Room 308 is at the end of the long corridor.L: Oh, marvellous! The corridor looks lovely, so quiet and well decorated! Beautiful indeed!Bm: I’m glad that you like it. And I’m sure you’ll like your room.too.All our rooms ar e spacious and airy.L: Good.By the way, could you tell me about your hotel services?Bm: Certainly, madam. Our hotel is a first-rate hotel and chosen as the favourite place to stay in by VIPs, official guests and businessmen from many countries. There are over 300 roomsof international standard, including single rooms, double rooms and suites. There are fourspacious Chinese restaurants deluxe Western-style restaurant, large and small banquet halls bar, a 24-hour cafe and an indoor patio with drinks.L: How about other services?Bm: Also available are a beauty salon, a barbershop, a souvenir shop…L: Have you got an indoor swimming pool here?Bm: Yes, it’s on the first floor. And we’ve got a billiard room and bowling room as Well. They ready to serve the guests at their convenience.L: I’d like to have a brochure of your hotel. Where could I get one?Bm: You can take one from Reception Desk.If you don’t mind, I’ll come up again and bring you one. L: Oh, good. That’s very k ind of you.Bm: Not at all. I’m always at your service.Make up roomStaff : Good afternoon, Mrs Anderson. Can I clean your room now?Guest: Could you please come back again. I’m tied up at the moment. I’ve some visitors Staff : All right, no problem. When do you need me to come back?Guest: How about 6:00. is that all right?Staff : Sorry, I’ll be off then. I’ll finish working at 5:30., but don’t worry. One of my colleagues will come.Guest: OKStaff : By the way, do you need an adapter?Guest: Yes, I did ask for oneStaff : Here you are. I’ve got it for youGuest: Thank youStaff : Not at all.客人打DNDGuest : Good afternoon. Smith speakingAttendant : Good afternoon sir. This is Nicole speaking from the Housekeeping Department.I’m terribly sorry to disturb you, but when can we clean your room?Guest : Why do you ask? Is there a problem?Attendant : Well, your DND sign is still on your door.Guest : Is it? I’m sorry. I forgot to take it of the door knob. You can come whenever you want.Attendant : Oh. Thank you very much.开夜床服务：Attendant: Good evening, may I come in for turn down service?Guest: Yes, come in please.Attendant: Is there anything else I can do for you?Guest: Yes, I would like a few more towels.Attendant: Sure. Just a moment. I will go and get them at once.Here you are, sir.Guest: Thank you very much.Attendant: You’re welcome.Guest: Good night.Attendant: Good night.收取客衣：Attendant : Good afternoon. Laundry service. May I help you?Guest : Good afternoon. This is Mr. Morris speaking. I just checked-in and I’ll have a meeting in a few hours, but my suite is folded. Can I have it pressed?Attendant : That is no problem, sir. You need it within a few hours?Guest : Well, I’d rather have it within an hour.Attendant : OK, but there is a surcharge fro express service.Guest : I know, but that is fine with me. I need it to be pressedAttendant : All right. I will send someone to pick it up in a few minutes.Guest : I won’t be in my room then because I have to leave right away. I’ll put my suite onthe doorAttendant : What is your room number, sir?Guest : My room number is 318送回客衣：Attendant : Good evening. Laundry office. May I help you?Guest : Good evening. This is Ms. Taylor in room 548. Today I had my laundry done, but Ithink it has not been returned.Attendant : That is strange, because we’ve already returned all the laundry.Whick items did you have as laundry?Guest : Well, in fact it was not laundry. I had two slacks and a jacket for dry cleaning. Attendant : Aha. Did you check your wardrobe. Because normally we hang it back there. Guest : No. I did not. One moment, I’ll check it. They are back. Sorry for bothering you. Attendant : No problem at all, Ms Taylor. Good night.寻找客衣：Guest: Hello, Madam. They’ve just returned my laundry but I’m missing a pair of socks. Attendant: Oh, I’m sorry. Can you tell me what colour your socks are? Then I’ll see if I can find them.Guest: My socks are blue with greenAttendant: Blue with green. One moment please.Hello, sir. I found two pairs of blue with green socks. Both with a different room number. Guest: Well, my room number is 465.Attendant: 465. Well, then I have your socks here too. I’ll send them to your room as soon as possible.Guest: Thank you very much.Attendant: You’re welcome, and dory again.3-3 Ticket-booking ServiceScene:At the Bell Captain’s Disk (BC), the Bellows try to make a flight reservation.BC: Good morning. May I help you?Mr. B ellow (B): Yes, I’d like to fly to Guilin on Saturday.Could you book tickets for me?BC: You have to book the tickets five days in advance.Now it’s the busy season for travelling, you know.Sorry to say all the tickets are booked up.B: No ticket s! What luck! But I …BC: I wonder if you’d consider going there by train instead. You can have train tickets and they’re much cheaper. actually.B: Well, it seems we’ll have to take the train.BC: What time would you like to leave?B: At noon, if possible.BC: How many tickets do you need?B: Two soft berths, please.BC: (Looking at the timetable)Will 2:15 be all right?B: Yes, that’ll be fine.BC: Just a moment, while I call the station.…(After the call)I’m sorry, there aren’t any more seats left on the 2:15 train, but there is a train leaving on Saturday morning. That’s No.79 special express. It will leave at 7 a.m.. What do you think of it, sir?B: Well, I suppose I’ll have to take that one. My name is Henry Bellow. And here’s the money for booking.BC: I wish you a wonderful trip to Guilin.B: Thank you. They say Guilin leads the world in beautiful scenery. To tell the truth, my wife has been dying to go there.Mrs. Bellow (M): (Appearing) and so have you.Word listSuitcase n.衣箱Cart n. 小推车Suppose v. 假定、猜想Elevator n. 电梯Entrance n. 入口处Attendant n. 侍者、服务员Corridor n. 走廊、通路Decorate v.装饰Airy a. 通风的Favourite a. 特别喜爱的Standard n.标准、规格Banquet n. 宴会、盛宴Patio n. 院子（连屋）室外就餐处Brochure n.小册子Consider v.考虑Timetable n. 时刻表Duty n. 责任Service n. 服务Choose v. 挑选、选择Spacious a. 广阔的、宽敞的Souvenir n. 纪念品Official a. 官方的、公务上的Restaurant n. 饭店、餐馆Indoor a. 室内的Salon n.沙龙、美容室Convenience n. 便利、方便Instead ad. 代替Trip n. 旅程Useful ExpressionsTo do service forTo leave … to …To escort … to …At the end ofAt one’s convenience As wellIn advanceIf possibleTo think ofTo tell the truthTo be dying to do sth 为……服务，效劳把……留给……陪同……去……在……的尽头在……方便时也预先如果可能的话想到说实话，老实说迫不及待（干某事）UNIT 4At the Information Desk4-1 Mail ServiceScene: Mr. Bellow (B) is going to the Information Desk with a letter in his hand.Receptionist(R): Good aftrenoon, sir.B: Good afternoon. Could you please mail a letter for me?R: Yes. Have you stuck on the stamps yet?B: No. I need to buy some.R: (Looking at the letter)Is it to San Francisco?B: Yes. And I’d like to send it by ordinary air mail.R: (Weighing the letter on the scales)Two yuan and sixty fen…B: Overweight?R: Yes.R: Two-yuan and sixty fen.B: Thank you. Here it is.(Giving the money)R: Here are your stamps. Please stick them on together with the air mail sticker on the front of the envelope.B: All right. One more thing, I want to send a telex and a fax to New York.Can you arrange it for me? R: Oh, yes, sir, We have telex and fax service in our hotel.Would you please go to the business center? You can send your telex and fax there.B: Well, I’ll be going there. Thank you for your information.R: You are welcome.4-2 Introducing Some Scenic SpotsScene:The Bellows plan to go around town. The Receptionist(R) gives them some suggestions.R: Good morning!Mr. Bellow (B): Good morning! Today we can afford a whole day for sightseeing. Could you tell us some places of historical interest in Shanghai?R: Have you ever been is Shanghai before?B: No, this is our first trip here.R: I’m very pleased to suggest that you go to visit the Yu Yuan Garden and the Jade Buddha Temple, the main attractions in Shanghai. They are often visited by foreign guests.Mrs. Bellow (M): And why are those places so popular?R: Because they are of typical Chinese national style. The Yu Yuan Garden is not only the pearl of Shanghai, but also called the “No.1 Vista in East China”. You can see beautiful pavilions, terraces, rockeries, ponds, as well as buildings decorated with fine brick designs and wood carvings.B: Good, I’ll take some p ictures. Then, how about the temple?R: The Jade Buddha Temple is one of the most famous temples in China. There are two white jade statues of Sakyamuni brought from Burma more than a hundred years ago.M: Oh, great! We’ll have a good chance to feast our eyes.R: What’s more, the construction of the Grand Hall is magnificent.B: I think I’ll enjoy the architecture of the temple, too.M: Both places sound worth visiting. Henry, let’s go.4-3 Showing the wayScene:The Bellows are asking the way at the Reception Desk.Receptionist(R): Good morning, sir.Mr. Bellow (B): Good morning. Excuse me, but could you tell me how to go to the Friendship Store? I can’t find the exact spot on the map.R: Yes, of course. Our hotel is located on Ming Y uan Road in the western district of Shanghai. But the Friendship Store is within easy reach. You can take No.27 Trolley Bus and get off at Sichuan Road. Go ahead along the road and turn left at the first crossing. Then go straight on until you find the second crossing. At the corner of the street, you’ll find a high-rise. That’s the shop.Mrs. Bellow (M): Henry, it seems too complicated. We’ll get lost, I’m afraid. Shall we try another shop? B: What are you worrying about? I want to buy a Chinese-style dress for you for your birthday. They say foreigners are offered the best service there, at the Friendship Store.M: Then, why not take a taxi, my dear.B: All right, let’s go.(To the Receptionist) Could you order a taxi cab for us?R: Yes, I’d be glad to. (Calls a taxi by phone)The car is expected to come within five minutes, sir.By the way, the Friendship Store is near the Huangpu River and if you could afford time, do walk along the Bund and see the beautiful scenery and the harbor. It’s alive with activity.B: That sounds like a very good idea.R: And there’s the Old Men’s Jazz Band at the Peace Hotel Cafe.It’s well-known even abroad and much appreciated by foreign guests. If you are interested in that, you might go there and have a cup of coffee.M: Wonderful! Thank you for your nice suggestions.R: It’s my pleasure.Word ListOrdinary a.普通的Sticker n.粘纸Telex n. 电传Fax n.传真电报Sightseeing n.观光Typical a.典型的Pavilion n.亭子、楼阁Rockery n. 石头假山Decorate v.装饰Carving n. 雕刻、雕刻品Buddha n. 佛Magnificent a.宏伟的Sakyamuni n. 释迦牟尼Pearl n. 珍珠Terrace n. 平台、阳台Pond n. 池塘Brick n. 砖头Statue n. 雕像、塑像Buddhist a.Architecture n. 建筑式样，风格Burma n. 缅甸（国名）Envelope n. 信封Spot n. 点、地点、场所District n. 地区Trolley-bus n. 无轨电车Scenery n. 风景、景色Band n. 乐团Appreciate v. 欣赏Afford v. 抽得出（时间）Exact a. 确切的Locate v. 座落于、位于High-rise n. 多层高楼Complicated a. 复杂的Jazz n. 爵士音乐Mass a.群众性的Scenic a.风景的Useful Expressionsto stick … on 把……粘贴在……上places of historical interest 名胜古迹one more thing 还有一件事within easy reach 很近to be located(on) 座落于、位于at the corner of 在……拐角处to get lost 迷路to be decorated with 由……装饰to take pictures 照相what’s more还有UNIT 5The Cashier5-1 Foreign Currency ExchangeScene:Mr. Bellow (B) is making his way to the foreign exchange counter. He wants to change some US. dollars for FEC.Cashier(C): Good afternoon, sir. Can I help you?B: I’d like to change some US dollars and I’d like to know today’s exchange rate.C: According to today’s exchange rate, every US dollar in cash is equivalent to 5.32 yuan, FEC. How much would you like to change, sir?B: Well, I’ll change one hundred and here’s the money.C: Would you please fill in this form?B: All right.C: Please write your name, passport number and room number on the slip.B: Here you are.C: Thank you. You’ll have it right away. Will you sign your name here on th is memo?B: OK, Will you please give me some one-yuan notes? I need some small change.C: All right.(Changing the money)Mr. Bellow, here it is. Please have a check and keep the exchange memo.B: Oh, yes, thanks. By the way, can you tell me what I should do with the FEC left?With me?C: You’ll have to go to the Bank of China or the airport exchange office to change It backs into dollars.B: I see. Thanks.C: You are welcome.5-2 Checking OutScene:Mr. Bellow (B) checks out at the Cashier’s Desk.Cashier(C): Good morning, sir. May I help you?B: Is this where I can pay my hotel bills?C: Yes, please tell me your room number and when you are checking out.B: My room number is 902 and I’d like to check out now.C: Just a moment, please. (Checks files)Are you Mr. Bellow?B: Yes.C: Did you have breakfast this morning?B: Yes, but I paid cash for it.C:And have you used any hotel services since breakfast?B: Yes. I used the mini-bar. I drank a can of Coca-Cola.C: All right…(Giving Mr. Bellow the bill)Here you are sir. Please check it.B: I’m sorry . What’s this for?(Pointing to a figure)C: That’s for the drinks and phone calls you made from your room.B: Oh, I see. Thank you. Can I pay with traveller’s checks?C: Certainly, sir.(Mr. Bellow fills out checks and gives them and his passport to the cashier.)Here are your bill and receipt, Mr. Bellow. We hope you enjoyed your stay with us here andthat you’ll have a pleasant trip home.B: Thank you. And we’ll have a trip to Guil in before we go home.5-3 Mis-calculationScene:Mr. Bellow (B) goes back to the Cashier’s Desk, thoughtfully and hurriedly.Cashier(C): Good morning, sir. May I help you?B: Just now I checked out here. But back in my room, I found that there might be something wrong with the bill.C: Oh, yes?B: I checked in on the 26th and will leave this morning. That’s exactly three days, I think. But I paid for three days and a half.C: Well, let me see. The 26th,the 27th,the 28th…Ah yes, you checked out in the morning, so you only stayed here for three days, no more. Sorry, sir. I do apologize for my mis-checking.B: That’s all right.C: Now let me give you another receipt and please check it. Here is the money you overpaid.B: Thank you.C: I’m awfully sorry to have caused you so much trouble.I’ll try to be more careful another time.Word ListCashier n.出纳员Sign n.符号、招牌、迹象；v.签名、示意Count v.数Bill n.帐单Mini-bar n.小冰箱Can n.听头、罐头Mis-check v.计帐出错equivalent a.相等的、相当的memo n.备忘录、（商）便笺、便函file n.汇订的文件、卷宗、档案receipt n.收到、收据、收条Coca-Cola n.可口可乐（饮料）apologize v.道歉、谢罪overpay v.多付（钱款）Useful Expressionsto be equivalent to right awayto check outto point toto apologize for just now 相当于、等价于立刻结帐指抱歉、致歉刚才UNIT 6Settling Guests’ Complaints6-1 Changing a RoomScene: Mr. Bellow (B) Wants to change a room. He goes to the assistant manager (AM).AM: Good morning, sir. What can I do for you?B: I’m Bellow, I’m in Room908.Can you change the room for me? It’s too noisy. My wife was woken up several times by the noise the baggage elevator made. She said it was too much forher.AM: I’m awfully sorry, sir. I do apologize. Room 908 is at the end of the corridor. It’s possible that the noise is heard early in the morning when all is quiet.B: Anyhow, I’d like to change our room.AM: No problem, sir. We’ll manage it, but we don’t have any s pare room today. Could you wait till tomorrow? The American People-to-people Education Delegation will be leaving tomorrow morning. There’ll be some rooms for you to choose from.B: All right. I hope we’ll be able to enjoy our stay in a quiet suite tomo rrow evening and have a sound sleep.AM: Be sure. I’ll make a note of that. Every thing will be taken care of. And of there is anything more you need, please let us know.6-2 At the Lost and Found DeskScene:Mr. Bellow (B) complains to the Assistant Manager (AM) about the slowness in service.B: Hello, my watch was lost. You promised me to look for it right away. Now, two hours have passed and I still haven’t heard from you. What’s the matter?AW: Mr. Bellow, we are sorry to have kept you waiting, but you said that this morning you had changed money at the Currency Exchange Desk, bought a tourist map at the newspaper stand, had your hair cut at the barber’s and had your lunch at the restaurant. Because you have been to several places, we need more time to find it.B: Well, I was wondering whether you were still working on it.AM: Yes, we are. Two porters are still busy checking around.B: I’m sure the watch is here. I hope you’ll try to find it for me as soon as possible.AM: Of course. We’ll let you know as soon as we find it. Please don’t be worried.B: All right. Thank you.6-3 Charging MoreScene:At the Reception Desk, a guest (G) insists on staying longer without paying more. Employee (E): Good morning. May I help you?G: My fl ight doesn’t leave till 5:45 p.m.and I don’t want to wait around at the airport all day. Could I still rest in the room this afternoon?E: Excuse me, sir. According to our regulations, a half day’s rent is charged against a room this afternoon, we’ll have to charge you 50% or the price.G: (Angrily) What? Ask for money again? I have settled accounts. I won’t pay more for the two or three hours. No more! Do you hear?E: We’d like to help you as we can. You may leave your baggage here until 4:30.Just speak to the porter and he’ll take care of it…free of charge, of course.G: But damn it! I won’t give you one more cent!F: The porter will keep your baggage free of charge, sir, and you’re welcome, to rest in the lobby. G: No, I insist on having a rest in the room.E: Then, if you’ll wait a mo m ent, please, sir? I’ll ask our manager to come and take care of your request.Word Listawfully ad. 非常、很、十分anyhow ad. 不管怎样、无论如何promise n.& v. 应诺、诺言、保证worried a.烦恼的、焦虑的regulation n. 规则、规章、法规account n. 帐目、帐insist v. 坚持request n.& v. 请求、要求quiet a.安静的vacate v. 使空出、腾出、搬出Useful Expressions。

酒店英语情景对话

酒店英语情景对话酒店英语情景对话每个行业都有自己独特的行业语言，下面就让店铺带大家来看看酒店英语情景对话吧，欢迎大家阅读学习。

酒店英语情景对话篇1情景一：酒店顾客请服务人员帮忙送洗衣服服务员:Can I help you?您需要帮忙吗?比尔:I have some laundry to be done.我有些衣服需要洗服务员:Certainly，sir. Could you fill out the laundry form.please?好的.先生.请您添一下这个单子.比尔:May I use your pen?我能用一下你的笔吗?服务员:Sure.Here you are.当然.给您比尔:Thanks. Oh.I don't want these shirts starched.谢谢.对了.这些衬衫不需要浆的.服务员:No starch. I understand.sir.不浆.我了解.先生.比尔:When will they be ready?什么时候能洗好?服务员:We will deliver them tomorrow evening around 6.明天晚上六点左右我会给您送去比尔:Fine, Thanks a lot.好的.谢谢情景二：酒店保洁询问能否打扫房间服务员:Housekeeping. May I come in?客房服务.可以进来吗?莉莉:Yes, please.请进.服务员:When would you like me to do your room, madam?您要我什么时间来给你打扫房间呢.女士?莉莉:You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me?如果您愿意.现在就可以打扫.我正想下去吃早饭呢.你进来了.在打扫前.能不能先帮个忙?服务员:Yes, what is it?好的.什么事?莉莉:I would like you to go and get me a flask of hot water. I need some hot water to wash down medicine after breakfast.我想请你给我拿一瓶开水来.早饭后我需要热水喝药.服务员:I'm sorry that your flask is empty. I'll go and get you another full one at once.很抱歉您的水壶空了.我马上去给您拿一瓶满的来.莉莉:Thank you.谢谢.情景三：入住酒店时与侍者的对话Bell boy:Good morning sir ,welcome to The ritz-carlton Shanghai!早上好，欢迎来到上海丽思卡尔顿酒店Guest:Good morning,How are you?早上好，你好吗?Bell boy:Pretty good,How many pieces of luggage do you have?非常好!请问您有几件行李呢?Guest:Just one behind in the taxi!就是出租车后面的一件!Bell boy:Have you made a reservation ,sir?请问您有预定吗?Guest:Absolutely!没错!Bell boy:This way sir! I will show you to the reception.这边请先生，我带您去前台办理入住!情景四：接线生告诉客人来酒店的乘车路线O:Good moring,Jinjiang Hotel.May i help you?早上好，锦江饭店。

酒店情景对话（英语·前台·入住）

酒店情景对话（英语·前台·入住）English Drama of Hotel Management English英语话剧酒店管理英语Service Counter（A：Receptionist/the waitress B：Guest）A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir?B: Well, I’m~~~ from `````. I’d like to check in, please.A: All right. Do you have a reservation with us, sir?B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？A: Wait a moment, please。

We have triple room, standard double room, and standard single room. What kind of room do you need?B ：what’s the price for standard double room？A：oh，sir。

the price for standard double room is 288 Yuan。

B: What! Why is so expensive？A：yes，sir。

Our hotel is an international 5-star chain hotel，and adopts international standard price。

triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am.B：OK， I know now。

酒店英语情景对话大全

酒店英语情景对话大全酒店英语情景对话1R = receptionist, T = Tony, M = MayR: Good morning. Can I help you?R：早上好!我能为您做些什么吗?T: Good morning. I think there should be two rooms booked for us, in the names of Tony Marshall and May Hunter.T：早上好。

我们订了两间房，名字是托尼·马歇尔和梅·亨特。

R: Umm, just a moment. Yes, two single rooms with en-suite bathrooms?R：请稍等。

是的，两个带独立卫生间的单人间，对吗?T: That's right. We're attending the 'Sun, Sea and Sand' conference and exhibition. Does that mean we get a discount?T：是的。

我们是来参加"太阳、海洋和沙滩"会展的，可以享受优惠吗? R: Yes. We are one of the conference partner hotels, so there is a ten per cent discount. Is it for ten days? Is that right?R：可以。

我们是会议合作宾馆之一，所以有10%的折扣。

你们住10天，对吧?M: Yes, until the thirteenth. That's ten days.M：是的，住到13号，刚好10天。

R: Right then. We'll need you to sign a credit card voucher in advance. But when you check out, you can settle the account by card or cash, or cheque, as you wish.R：好的。

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日常用语（句子）：酒店常用英语Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店Boutique hotel 精品酒店 Resort 度假村King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台 Coach 旅游大巴Reservation 预订（不是预定） Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务 Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂Owner response: 业主回复基本信息23．May I have your name, please?请问您贵姓？10．Which dates would you like to book? When will you check in and check out?请问您需要订哪一天？什么时候入住及退房？59．What time do you expect to arrive, Sir?请问大概什么时候到酒店，先生？46．What time will the guest be arriving?客人大概什么到达酒店？11．How long will you stay in our hotel?请问您打算逗留多长时间？36．Could you h old the line, please? I’ll check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。

37．Just a minute, please I’ll check our booking situation.麻烦请您稍等，我需要查询我们的房态。

73．Just a moment, please. I’ll check the availability for you.麻烦请您稍等，我查询能否可以提供给您。

41．Could you hold on for a moment please? I’ll check our reservation record.麻烦请您稍等，让我查询我们的预订纪录。

72．How many people are there in your party?与您同行有多少人？50．I’ll arrive one day early. Is that OK?我那天早点到，可以吗？56．We’ll send a confirmation to you soon.我们稍后传确认书给您。

57．Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系。

58．Please feel free to contact us if we can be of further assistance.如需进一步了解，请随时与我们联系。

其他服务类42．Does it include breakfast?包括早餐吗？43．The tax and breakfast are also included.税及早餐也包括在内。

12．Does your hotel have pick-up service?请问贵酒店有接车服务吗？13．Yes, please contact the concierge for details.有的，详细内容请联系礼宾台。

16．What is your hotel’s website and email address?请问贵酒店的网址及邮址？17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。

4．How about your hotel’s location?请问贵酒店位于哪里？5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.我们酒店位于深圳市盐田区。

本酒店离深圳火车站40分钟车程，到深圳机场85分钟.6．What’s the level of your hotel?请问贵酒店是几星级的？7．Our hotel is a five-star hotel.本酒店是五星级的酒店。

8．How about your hotel’s facilities?请问贵酒店有什么设施？9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and （KTV equipment）。

.本酒店有四种类型餐馆，大堂吧，会议室,健身会所,商场及（KTV设施）。

44．We have a special family package plan我们现在开始新推出一个优惠套餐。

45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for f ree.如需加床，我们将会收取人民币300元,婴儿床是免费的房型资讯类1．May I have the room type, please? /What kind of room would you like to reserve?请问需要预订哪一类型的房间？2：What kind of room do you have?请问贵酒店有什么房间类型？3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms(Interlaken hotel).我们酒店有标准房，高级房，豪华房，行政房。

除此之外还有一些套房。

而且我们酒店还设有不吸烟楼层及连通房。

14．Can I get harbor view in your hotel?我可以看到海景吗？15．I am sorry, you can’t. Bu t you can have a nice view of a large pool/lake surrounded by beautiful landscaping.很抱歉，不可以。

但您可以看到周围美丽的泳池/湖景。

64．Perhaps you have a cheaper room?或许您们还有更便宜的房间吧？65．Sorry, the quoted rate is lowest.不好意思，这个报价已经是最低了。

68．The room is spacious and cosy, I’m su re you will enjoy yourself.房间既宽敞又舒适，我肯定您会过得愉快。

70．May I recommend deluxe suite? It’s more luxurious and comfortable.我向您推荐豪华套房，更豪华更舒适的。

担保取消原则18．Your reservation is temporary and it will be cancelled if you don’t arrive before 6p.m. on that day.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。

90．With out guaranteed reservation, we can only hold the room to 6 p.m., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?非担保的预订只能保留到当天下午６点。

若您作了担保预订，我们就可以整夜为您保留房间，您愿意提供信用卡作担保吗？80．Would you like to guarantee your room for late arrival?因您较晚入住，您可以为您的预订作个担保吗？81．How would you like to guarantee your reservation?请问您以什么方式为您的预订作担保？83．May I take your credit card for the guarantee?可以提供您的信用卡作担保吗？89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房，请将您的信用卡号及有效期限通知我们，或预付壹晚的房租作订金。

84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您的预订以确保无误。

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