homeautomation(chi,2011)

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Very technically savvy participants concerned about vulnerability of remote access
Door locks
Microsoft Research
Cameras
Microsoft Research
Wall Panels
Phone Access
4
Lucero, S., Burden, K. Home Automation and Control, ABI Research 2010
Adopting Home Automation
Do-It-Yourself (DIY)
Caveat 1: Not problems for our participants Caveat 2: Not answering whether functionality is generally appealing
Barrier 1: High Cost of Ownership
+
DIY: $200 $60,000, $5,000 median O: $13,500 – $120,000 $40,000 median
The Adaptive House, Mozer et al.
Microsoft Research 2
Don’t forget Hollywood
It's up to Ben to match wits with PAT's central intelligence and "out-smart" the Smart House once and for all!
Microsoft Research 14
Barrier 2: Inflexibility
Integration Ease or Flexibility Structural or Retrofit?
(9 put automation in place during structural changes) DIY: Use expertise to overcome Outsource: Choose one brand
9
Microsoft Research
Diversity in Installation & Desires
From X10 to control a few lights to embedded panels in every room
25
Control
20
Media
Security
Environment
Remote lighting control Multi-room audio/video systems Security cameras Motion detectors
Outsourced DIY
Inventory
Microsoft Research
Semi-Structured Interview
Questionnaire
Home Tour
6
Chetty, M., Sung, J-Y., Grinter, R. How Smart Homes Learn: The Evolution of the Networked Home and Household. Proc. UbiComp 2007, 127-144.
Consultant Required
Difficult to customize for Outsourced
Microsoft Research
16
Barrier 3: Poor Manageability
Iteration required
“I thought when I went into this, I’d want my alarm system integrated and I’d want these automatic features firing off in the background like, you know, I’d wake up and music is playing in my bathroom and the lights come up, you know all these Jetson type things. And the challenge with that, while they’re all great, I don’t live that structured of a life, not waking up into *it+ every day, and I'm not going in the shower every day at the same time. And you know, I don't want to hear music all the time. So I don’t think the routineness of automation is what I was really wanting.” (D8_G)
Home Automation in the Wild: Challenges and Opportunities
A.J. Brush
Bongshin Lee
Ratul Mahajan
Sharad Agarwal
Stefan Saroiu
Colin Dixon
Smart Homes
Is it possible to create a home environment that is aware of its occupants whereabouts and activities?
Microsoft Research
17
Barrier 4: Difficulty Achieving Security
Remote access
– Eight households currently have remote access enabled – Tension between convenience and security
Technology consumer from DIY house 6, D6_C
Microsoft Research
8
Why?
Peace of Mind Control
Monitoring
O: over various devices DIY: over what they installed and enabled.
Surprise: Thinking ahead to moving…
Microsoft Research 15
Barrier 3: Poor Manageability
Our households were well-equipped to manage
Complex UI
“I started explaining the panel (how to call fire department) to them and they looked in dread. People just don’t want to touch it. And my own mother sat in our house in the dark, because she was scared to touch anLeabharlann of the controls.”
15
Have
10
Buy
5
Not
0
Microsoft Research
10
Augmented, Not Smart
User-controlled
Rule-based
Microsoft Research 11
Not ready for broad adoption
4 barriers
Cost, Inflexibility, Manageability, Security
Poole, E., Chetty, M., Grinter, R., Edwards, W.K. More than Meets the Eye: Transforming the User Experience of Home Network Management. Proc. DIS 2008. Rode, J., Toye, E., Blackwell, A. The Domestic Economy: a Broader Unit of Analysis for End User Programming. Proc. CHI 2005. Grinter, R., Edwards, W., Chetty, M., Poole, E.S., Sung, J.-Y., Yang, J., Crabtree, A., Tolmie, P., Rodden, T., Greenhalgh,C., Benford, S. The ins and outs of home networking: The case for useful and usable domestic networking. ACM ToCHI 16, 2(2009). Woodruff, A., Augustin, S., Foucalt, B. Sabbath Day Home Automation: “It‟s Like Mixing Technology and Religion” Proc. CHI 2007. Microsoft Research 7
Outsourced
Our goal: Better understand current state of home automation and learn from people’s long term use.
Microsoft Research 5
Study Method
14 households with one or more of the following:
Georgia Tech Aware Home
Develop a home that essentially programs itself by observing the lifestyle and desires of the inhabitants, and learning to anticipate and accommodate their needs
Microsoft Research
3
Home Automation
Capability to automate and control multiple disparate systems
Motion sensor
Door sensor
Camera
Programmed light switches
Living with Automation
Convenience
“It allows me to be lazy, honestly, because every day [before automation] I would go double check the locks, make sure all the lights are off on all the floors and make sure that everything’s closed.”
Related Work Inspirations
• Technology guru and consumers • Financial considerations • Automation for religious purposes
Long-term general use of home automation
Microsoft Research
DIYs trade-off lower monetary cost for time
13
Barrier 1: High Cost of Ownership
Two Surprises
Consultant visits not a big factor Low perceived value of additional applications
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