铁路客运服务英语车站篇(Project Five)
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15
Part 2 Skills Development
Dialogue 3 The ticket gates for Train G8908 are closed. A passenger runs
to the gates in a hurry.
Gate Staff: Sorry, sir. Don't jump gates. To ensure safety, ticket gates for all trains leaving this station will close 3 minutes before departure. Passenger: What should I do now? Gate Staff: Don't worry, sir. Please rebook at the ticket office. Passenger: Where is the ticket office? Gate Staff: Go downstairs by escalator over there, please. It's on the first floor. Passenger: Thanks.
11
Part 2 Skills Development
Dialogue 1 Mr. Smith does not know how to operate automated ticket
gates. He is asking a gate staff for some advice.
Mr. Smith: OK. If I hold a China Railway ExpressPay Card, how to pass through? Gate Staff: When using China Railway ExpressPay Card (or valid Chinese ID cards with a booked e-ticket), touch and hold your card at the designated “touch here” spot. When the gates open, take your card and pass through. Mr. Smith: And if my ticket is rejected, what should I do? Gate Staff: Don’t worry. Back out quickly from the ticket gates and see station staff. Mr. Smith: Thank you for your advice.
RAILWAY PASSENGER SERVICE ENGLISH
铁路客运服务英语
05 Project
Ticket Gatep
Do you know how to operate the automated ticket gates?
3
Part 1 Warming Up
14
Part 2 Skills Development
Dialogue 3 The ticket gates for Train G8908 are closed. A passenger runs
to the gates in a hurry.
Station Announcement: Ladies and gentlemen, Gates are now closed for Train G8908 from Shijiazhuang to Beijing West. Passenger: Excuse me, is this the ticket gate for Train G8908? Gate Staff: Yes, sir. I'm sorry, gates for your Train G8908 are now closed. Passenger: But there are 2 minutes left before boarding. Please, just give me a chance to board.
12
Part 2 Skills Development
Dialogue 2 Train G8908 is now boarding.
Station Announcement: Ladies and gentlemen, train G8908 from Shijiazhuang to Beijing West is now boarding. Passengers for train G8908, please proceed to Ticket Gates 17A, 17B. The train is on platform 4. Gate staff: Pass through one by one, please. Don’t insert more than one ticket. Please keep left if you have a pink paper ticket. Excuse me, sir, your ticket is damaged. Please see gate staff to board. Passenger: Here it is.
9
Part 2 Skills Development
Sentence Patterns
10. There is priority boarding at this station for PLA personnel. 军人检票优先。 11. Let passengers pass through one by one. Don't insert more than one ticket. 检完一张车票，通过一名旅客，请不要连续检多张车票后再通 过。 12. Please stand outside the yellow line to operate gate. 请在黄线外操作。 13. Please keep right if you have a pink paper ticket. 持有粉红色纸质车票的旅客请靠右走。
8
Part 2 Skills Development
Sentence Patterns 7. I'm sorry, gates for your Train G6278 are now closed. Please go to the ticket office for help. 对不起，您乘坐的G6278次已经停止检票，请去请到售票处处理。 8. Please back out-the red lights are on. Then insert your ticket again. 红灯亮起，无法检票，请您先往后退，再检票。 9. After the ticket gate, please use the footbridge to go to the corresponding platform for your train. 检票后，请由通道进入进站天桥，根据您列车所在站台进站乘车。
4
Part 2 Skills Development
5
Part 2 Skills Development
6
Part 2 Skills Development
Sentence Patterns 1. Please use auto gates correctly to board faster. Let gate staff check pink tickets. 请使用自动检票机快速进站。持有粉红色车票的旅客请通过检 票员人工检票。 2. Please touch your card on the reader for a few seconds. 请把卡放在读卡器上几秒即可。 3. Please queue here to board on platform 8. 请您按顺序排队进站，8 号站台上车。
How to ensure all passengers pass through the ticket gates as soon as possible? If you have a pink ticket, can you still use automated ticket gates? How about valid Chinese ID cards and China Railway Express cards?
13
Part 2 Skills Development
Dialogue 2 Train G8908 is now boarding.
Gate staff: (After checking) Sorry, this is for a different train. We can’t let you through. Passenger: Is this the ticket gate for Beijing West? Gate staff: But this is G8908 for Beijing West. Passengers for Train K820, please board from Ticket Gates 7A, 7B. Estimated departure time for you is 10:40. Please pay close attention to station announcements. Passenger: Thank you. And what’s the difference between Gates A and B? Gate staff: This station has both A and B gate areas, so to enable you to reach your train carriage faster.
7
Part 2 Skills Development
Sentence Patterns 4. Your ticket gate depends on your carriage number. Your carriage is closer to the opposite gate. 我们的检票口是跟据您的车厢来确定的。您的车厢靠近对面的 检票口。 5. Ticket gates on the left are odd-numbered/ even- numbered. 左边的检票口都是单数/双数的。 6. Gate 8 is split between Gate 8A and 8B. Gate 8A is on the left, and Gate 8B is on the right. 8号检票口分为8A、8B检票口，8A在左边，8B在右边。
10
Part 2 Skills Development
Dialogue 1 Mr. Smith does not know how to operate automated ticket
gates. He is asking a gate staff for some advice.
Mr. Smith: Excuse me, how to use automated ticket gates correctly to ensure me pass through as quickly as possible? Gate Staff: Insert your train ticket blue side up and then take your ticket to open the gate. Make sure to use only one ticket. If you have a pink ticket, please let gate staff check your ticket instead.
Part 2 Skills Development
Dialogue 3 The ticket gates for Train G8908 are closed. A passenger runs
to the gates in a hurry.
Gate Staff: Sorry, sir. Don't jump gates. To ensure safety, ticket gates for all trains leaving this station will close 3 minutes before departure. Passenger: What should I do now? Gate Staff: Don't worry, sir. Please rebook at the ticket office. Passenger: Where is the ticket office? Gate Staff: Go downstairs by escalator over there, please. It's on the first floor. Passenger: Thanks.
11
Part 2 Skills Development
Dialogue 1 Mr. Smith does not know how to operate automated ticket
gates. He is asking a gate staff for some advice.
Mr. Smith: OK. If I hold a China Railway ExpressPay Card, how to pass through? Gate Staff: When using China Railway ExpressPay Card (or valid Chinese ID cards with a booked e-ticket), touch and hold your card at the designated “touch here” spot. When the gates open, take your card and pass through. Mr. Smith: And if my ticket is rejected, what should I do? Gate Staff: Don’t worry. Back out quickly from the ticket gates and see station staff. Mr. Smith: Thank you for your advice.
RAILWAY PASSENGER SERVICE ENGLISH
铁路客运服务英语
05 Project
Ticket Gatep
Do you know how to operate the automated ticket gates?
3
Part 1 Warming Up
14
Part 2 Skills Development
Dialogue 3 The ticket gates for Train G8908 are closed. A passenger runs
to the gates in a hurry.
Station Announcement: Ladies and gentlemen, Gates are now closed for Train G8908 from Shijiazhuang to Beijing West. Passenger: Excuse me, is this the ticket gate for Train G8908? Gate Staff: Yes, sir. I'm sorry, gates for your Train G8908 are now closed. Passenger: But there are 2 minutes left before boarding. Please, just give me a chance to board.
12
Part 2 Skills Development
Dialogue 2 Train G8908 is now boarding.
Station Announcement: Ladies and gentlemen, train G8908 from Shijiazhuang to Beijing West is now boarding. Passengers for train G8908, please proceed to Ticket Gates 17A, 17B. The train is on platform 4. Gate staff: Pass through one by one, please. Don’t insert more than one ticket. Please keep left if you have a pink paper ticket. Excuse me, sir, your ticket is damaged. Please see gate staff to board. Passenger: Here it is.
9
Part 2 Skills Development
Sentence Patterns
10. There is priority boarding at this station for PLA personnel. 军人检票优先。 11. Let passengers pass through one by one. Don't insert more than one ticket. 检完一张车票，通过一名旅客，请不要连续检多张车票后再通 过。 12. Please stand outside the yellow line to operate gate. 请在黄线外操作。 13. Please keep right if you have a pink paper ticket. 持有粉红色纸质车票的旅客请靠右走。
8
Part 2 Skills Development
Sentence Patterns 7. I'm sorry, gates for your Train G6278 are now closed. Please go to the ticket office for help. 对不起，您乘坐的G6278次已经停止检票，请去请到售票处处理。 8. Please back out-the red lights are on. Then insert your ticket again. 红灯亮起，无法检票，请您先往后退，再检票。 9. After the ticket gate, please use the footbridge to go to the corresponding platform for your train. 检票后，请由通道进入进站天桥，根据您列车所在站台进站乘车。
4
Part 2 Skills Development
5
Part 2 Skills Development
6
Part 2 Skills Development
Sentence Patterns 1. Please use auto gates correctly to board faster. Let gate staff check pink tickets. 请使用自动检票机快速进站。持有粉红色车票的旅客请通过检 票员人工检票。 2. Please touch your card on the reader for a few seconds. 请把卡放在读卡器上几秒即可。 3. Please queue here to board on platform 8. 请您按顺序排队进站，8 号站台上车。
How to ensure all passengers pass through the ticket gates as soon as possible? If you have a pink ticket, can you still use automated ticket gates? How about valid Chinese ID cards and China Railway Express cards?
13
Part 2 Skills Development
Dialogue 2 Train G8908 is now boarding.
Gate staff: (After checking) Sorry, this is for a different train. We can’t let you through. Passenger: Is this the ticket gate for Beijing West? Gate staff: But this is G8908 for Beijing West. Passengers for Train K820, please board from Ticket Gates 7A, 7B. Estimated departure time for you is 10:40. Please pay close attention to station announcements. Passenger: Thank you. And what’s the difference between Gates A and B? Gate staff: This station has both A and B gate areas, so to enable you to reach your train carriage faster.
7
Part 2 Skills Development
Sentence Patterns 4. Your ticket gate depends on your carriage number. Your carriage is closer to the opposite gate. 我们的检票口是跟据您的车厢来确定的。您的车厢靠近对面的 检票口。 5. Ticket gates on the left are odd-numbered/ even- numbered. 左边的检票口都是单数/双数的。 6. Gate 8 is split between Gate 8A and 8B. Gate 8A is on the left, and Gate 8B is on the right. 8号检票口分为8A、8B检票口，8A在左边，8B在右边。
10
Part 2 Skills Development
Dialogue 1 Mr. Smith does not know how to operate automated ticket
gates. He is asking a gate staff for some advice.
Mr. Smith: Excuse me, how to use automated ticket gates correctly to ensure me pass through as quickly as possible? Gate Staff: Insert your train ticket blue side up and then take your ticket to open the gate. Make sure to use only one ticket. If you have a pink ticket, please let gate staff check your ticket instead.