商务英语4单元自测1-8

商务英语4单元自测1（第一次测试）
一、选择填空题（每题10分，共5题）
—__________________?
— Sure, no problem. First, go see Cindy and tell her where you're going and when.
选择一项：
反馈
你的回答不正确
解析：本题考核“请求帮助”的交际用语。

选项A询问公司报销的情况，选项B询问公司卡的使用范围，选项C请求帮助。

根据答复“当然没问题，首先找Cindy告知其出差的时间和地点”，确定这里是寻求帮助，所以答案是C。

正确答案是：Can you fill me in
—__________________?
— I expect to depart for Frankfurt on Sunday, September 1st, any time after 13:00 pm.
反馈
你的回答正确
解析：本题考核“表达时间”的交际用语。

选项A询问交通方式，选项B询问预定酒店地点，选项C询问出发时间。

根据答复“我希望9月1日（周日）下午1点之后出发去往法兰克福”，确定这里是询问出发时间，所以答案是C。

正确答案是：When do you plan to leave
If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.
选择一项：
反馈
你的回答正确
译文：如果你打算只去一个申根国家旅行，那么你需要直接从这个国家的大使馆或领事馆申请申根签证。

解析：动词intend 后面需接动词不定式作宾语，即intend to do sth.…，“打算做某事”，所以答案是A。

正确答案是：to visit
____________ behalf of Vancouver C&S Int'l Trade Corp., I am pleased to invite you and your colleagues to visit us.
反馈
你的回答正确
译文：我谨代表温哥华C&S国际贸易有限公司，非常高兴地邀请您及您的同事到访我公司。

解析：介词短语on behalf of…是固定搭配，意为“代表”，所以答案是B。

正确答案是：On
You can download and print off the ____________ online.
反馈
你的回答不正确
译文：你可以从网上下载打印表格。

解析：from意为“来自……”；form意为“表格”；formal意为“正式的”。

根据题意，“下载打印”的应该是“表格”，所以答案是B。

正确答案是：form
二、阅读理解/翻译/完形填空（题型随机）（共50分）
1. Can you fill me in? 回答
A. 你能替代我一下吗？
B. 你能为我填写吗？
A. 所有酒店都不接受此卡。

B. 并非所有酒店都接受此卡。

A. 我们以前是预支现金。

B. 我们使用已有的现金。

A. 到时候告诉我没有旅行包你是怎么活下来的。

B. 到时候告诉我你是怎么带着旅行包生活的。

traveller’s checks. 回答
A. 对发行机构来说，发行旅行支票提供融资便利是有利可图的。

B. 对发行机构来说，融资有利可图，他们征集资金，发行旅行支票。

C. 对发行机构来说，征集资金，发行旅行支票，融资等，都是有利可图的。

1. 答案：C
解析：fill somebody in 意思是tell someone the details about someone or something, 向（某人）详述，详细介绍某事，所以答案是C。

2. 答案：B
解析：此句为部分否定。

在英语中，有一些用来表示“全体”或“完全”意义的总括词，如all, every (及everybody, everything等)，both, always, wholly, entirely, altogether, completely等，凡含有这些词的否定句为部分否定，所以答案是B。

3. 答案：A
解析：used to do 表示过去经常发生的事，强调现在已经不存在的习惯，所以答案是A。

4. 答案：B
解析：live out of a suitcase意为“常常旅居客地，提着衣箱过日子”，所以答案是B。

5. 答案：A
解析：they collect by issuing traveller’s check为定语从句，关系代词that（which）省略，修饰先行词the funds，所以答案是A。

商务英语4单元自测1（第二次测试）
一、选择填空题（每题10分，共5题）
— How would you like to go?
—__________________.
反馈
你的回答正确
解析：本题考核“交通方式”的交际用语。

选项A表达联系火车站，选项B表达乘坐飞机去法兰克福待两天，选项C表达出发时间为9月1日（周日）。

根据提问“你想怎么去呢？”，确定这里是询问交通方式，所以答案是B。

正确答案是：I'd like to fly to Frankfurt for a stay of two days
—__________________?
— Yes, business class.
选择一项：
反馈
你的回答正确
解析：本题考核“预订机票”的交际用语。

选项A询问是否预定商务舱，选项B询问出发时间，选项C询问预订酒店地点。

根据答复“是的，商务舱”，问句应该是一般疑问句的形式，所以答案是A。

正确答案是：Will you fly business class
The processing time ____________ per embassy.
选择一项：
反馈
你的回答正确
译文：处理时间各个使馆有所差异。

解析：various是形容词，意为“各种各样的”；variety是名词，意为“多样化”；vary是动词，意为“变化”。

根据题意，此处需要动词，因为时态为一般现在时第三人称单数，所以答案是C。

正确答案是：varies
We used to ____________ cash advances.
选择一项：
反馈
你的回答不正确
译文：我们以前是预支现金。

解析：used to do…意思是“过去常常做某事”，表示过去经常做或一直做而现在不做，它只用于过去时态，所以正确答案应该是C。

正确答案是：have
Please ____________ an open return flight from Barcelona to Frankfurt.
选择一项：
反馈
你的回答正确
译文：请帮我预订一张从洛杉矶到纽约的不限日期的回程机票。

解析：paper作名词意为“纸”，作动词意为“用纸包装”；text作名词意为“文本”，作动词意为“发短信”；book作名词意为“书”，作动词意为“预定”。

根据题意，“请帮我……一张从洛杉矶到纽约的不限日期的回程机票”的应该是“预定”，所以答案是C。

正确答案是：book
二、阅读理解/翻译/完形填空（题型随机）（共50分）
阅读理解：根据文章内容，判断正误（每题10分）。

Traveller’s Check
Many of the banks and travel services in western provide a convenience for travellers by issuing traveller's checks. Travellers, when buying the checks, have to sign the checks in the presence of the bank or service clerks. During the trip, travellers can cash the checks from the agencies of the bank or the travel service whenever they need after their counter-signatures are recognized. A lot of travellers like to buy these checks as they don't have to take along much cash and worry about counterfeit signatures. The agencies will get back the money they have paid by sending the checks to the issuing offices.
Traveller's checks are generally of small face value, such as ten or twenty dollars, or five or ten pounds, for miscellaneous payments. There is no time limit for their circulation period. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller's checks because they not only receive a service charge from the check buyers, but they also don't need to pay any interest no matter how long the checks remain in circulation before clearing. This is why banks and travel services are willing to provide this convenience.
1. It is convenient for the travellers to travel around the world as many banks and travel services issue travellers' checks. 回答
2. There are no signatures of travellers who have bought the checks.回答
3. Quite a few travellers like to buy the checks. 回答
4. Travellers do not worry about the circulation period of the checks as there is no time limit for it.回答
5. Banks and travel services are reluctant to provide travellers'checks.回答
1. 解析：这是一道细节题。

此题信息对应文章第一段第一句，“西方国家的很多银行和旅行社发行旅行支票，为旅行者提供便利”，所以选T。

2. 解析：这是一道细节题。

此题信息对应文章第一段第二句，即“购买支票时，旅行者必须当着银行职员或业务员的面在支票上签字”，而题目为“旅行者购买的支票上没有签名”，信息不准确，所以选F。

3. 解析：这是一道细节题。

此题信息对应文章第一段第四句，即“很多旅行者喜欢购买旅行支票，因为他们无须随身携带大量现金，也不必担心伪造的签名”，quite a few = a lot of, 所以选T。

4. 解析：这是一道推断题。

此题信息对应文章第二段第二句，即“旅行支票的流通没有期限”，故“旅行者不必担心旅行支票的流通期限”，所以选T。

5. 解析：这是一道细节题。

此题的信息对应第二段最后一句，即“这是银行和旅行社愿意提供此类便利的原因所在”，reluctant是willing 的反义词，所以选F。

商务英语4单元自测2（第一次测试）
一、选择填空题（每题10分，共5题）
— The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?
— _________________.
反馈
你的回答不正确
解析：本题考核“询问原因”的交际用语。

第一说话人问客户的显示器送来三次才修好是什么原因，选项A直接回答了这个问题：“是不是最近的裁员影响了客服的质量”；选项B没有回答原因，却反问对方；选项C把责任推卸到客户身上，不符合职场规范；所以答案是A。

正确答案是：Well, I wonder whether the recent layoffs are affecting the quality of our customer service
— What is the distance between the new building and your office?
— _________________.
选择一项：
反馈
你的回答正确
解析：本题考核“询问地点”的交际用语。

第一说话人问的是新办公大楼和原有办公室之间的距离，答语应该说明具体的距离。

选项A说在公交车站附近；选项B说大约15公里，选项C说离得很近，所以答案是B。

正确答案是：It is about 15 kilometers
_________ the situation may be, make sure that you don't leave your customer with an unanswered question.
选择一项：
反馈
你的回答不正确
译文：无论什么情况下，都要确保不能让客户留有疑问。

解析：这三个词都可以引导让步状语从句。

选项A 表示“无论什么”，在此句中作表语；选项B表示“无论何时”；选项C表示“无论怎样”，后面可接形容词或副词；所以答案是A。

正确答案是：Whatever
Some of the customers' complaints seem _________ .
选择一项：
反馈
你的回答正确
译文：某些顾客的投诉看起来很难让人接受。

解析：inacceptable构词有误；unacceptable意为“难以接受的；不能容忍的”；unaccepted意为“未被接纳的；被拒绝的”，所以答案是B。

正确答案是：unacceptable
The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .选择一项：
反馈
你的回答不正确
译文：客服代表经常会允许客户更换其所购商品或者全额退款。

解析：compensation意为“赔偿”，repay意为“偿还；回报”，refund意为“退款”，所以答案是C。

正确答案是：refund
三、阅读理解/翻译/完形填空（题型随机）（共50分）
阅读理解：根据文章内容，判断正误（每题10分）。

The Feel Good Factor in Customer Service
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas, measured by the right Key Performance Indicator (KPI). One of the most important aspects of a customer service KPI is what is often referred to as the “Feel Good Factor”. Basically the goal is not only to help the customer have a good experience, but to offer an experience t hat exceeds expectations. Several key points are listed as follows:
Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say “I don’t know”, but it should always be followed up by “but let me find out” or possibly “but this person will be able to assist you”. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.
Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.
Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyo nd the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the “Feel Good Factor” that you are searching for.
1. The goal of customer service is to give customers an experience that meets their expectations.回答
2. Leave your customer with an unanswered question is unacceptable.回答
3. Both positive body language and negative body language are necessary in customer service.回答
4. Eye contact is one of the most important aspects of positive body language.回答
5. The underlined “going the extra mile to help them” in the last paragraph means “going a long way to help them”.回答
1. 答案：F
解析：这是一道细节题。

可对应第一段倒数第二句“客服的目标不仅要帮助客户感受到良好的体验，而且这种体验要超出他们预期”，所以选F。

2. 答案：T
解析：这是一道推理题。

根据第二段“要找到问题的解决方案，要确保客户没有什么悬而未决的问题”推断，给客户留下悬而未决的问题是不可接受的，所以选T。

3. 答案：F
解析：这是一道推理题。

根据第三段第二句“消极的身体语言会传递出我们不在乎的信息”推断，应该尽量避免消极的身体语言，所以选F。

4. 答案：T
解析：这是一道细节题。

第三段第三句提到，最重要的两种身体语言是微笑和眼神交流，所以选T。

5. 答案：F
解析：这是一道短语辨析题。

“go the extra mile”的意思是“做出额外的努力”，所以选F。

商务英语4单元自测2（第二次测试）
一、选择填空题（每题10分，共5题）
— The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?
— _________________.
选择一项：
反馈
你的回答不正确
解析：本题考核“询问原因”的交际用语。

第一说话人问客户的显示器送来三次才修好是什么原因，选项A直接回答了这个问题：“是不是最近的裁员影响了客服的质量”；选项B没有回答原因，却反问对方；选项C把责任推卸到客户身上，不符合职场规范；所以答案是A。

正确答案是：Well, I wonder whether the recent layoffs are affecting the quality of our customer service
— What is the distance between the new building and your office?
— _________________.
反馈
你的回答正确
解析：本题考核“询问地点”的交际用语。

第一说话人问的是新办公大楼和原有办公室之间的距离，答语应该说明具体的距离。

选项A说在公交车站附近；选项B说大约15公里，选项C说离得很近，所以答案是B。

正确答案是：It is about 15 kilometers
_________ the situation may be, make sure that you don't leave your customer with an unanswered question.
选择一项：
反馈
你的回答不正确
译文：无论什么情况下，都要确保不能让客户留有疑问。

解析：这三个词都可以引导让步状语从句。

选项A 表示“无论什么”，在此句中作表语；选项B表示“无论何时”；选项C表示“无论怎样”，后面可接形容词或副词；所以答案是A。

正确答案是：Whatever
Some of the customers' complaints seem _________ .
选择一项：
反馈
你的回答正确
译文：某些顾客的投诉看起来很难让人接受。

解析：inacceptable构词有误；unacceptable意为“难以接受的；不能容忍的”；unaccepted意为“未被接纳的；被拒绝的”，所以答案是B。

正确答案是：unacceptable
The customer service representative will often allow customers to exchange the product they bought or return it for a full _________ .
反馈
你的回答不正确
译文：客服代表经常会允许客户更换其所购商品或者全额退款。

解析：compensation意为“赔偿”，repay意为“偿还；回报”，refund意为“退款”，所以答案是C。

正确答案是：refund
二、阅读理解/翻译/完形填空（题型随机）（共50分）
阅读理解：根据文章内容，判断正误（每题10分）。

The Feel Good Factor in Customer Service
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas, measured by the right Key Performance Indicator (KPI). One of the most important aspects of a customer service KPI is what is often referred to as the “Feel Good Factor”. Basically the goal is not only to help the customer have a good experience, but to offer an experience th at exceeds expectations. Several key points are listed as follows:
Know what products/service you are offering fr om back to front. In other words, be an information expert. It is okay to say “I don’t know”, but it should always be followed up by “but let me find out” or possibly “but this person will be able to assist you”. Whatever the situation may be, make sure th at you don’t leave your customer with an unanswered question.
Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.
Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the “Feel Good Factor” that you are searching for.
1. The goal of customer service is to give customers an experience that meets their expectations.回答
2. Leave your customer with an unanswered question is unacceptable.回答
3. Both positive body language and negative body language are necessary in customer service.回答
4. Eye contact is one of the most important aspects of positive body language.回答
5. The underlined “going the extra mile to help them” in the last paragraph means “going a long way to help them”.回答
1. 答案：F
解析：这是一道细节题。

可对应第一段倒数第二句“客服的目标不仅要帮助客户感受到良好的体验，而且这种体验要超出他们预期”，所以选F。

2. 答案：T
解析：这是一道推理题。

根据第二段“要找到问题的解决方案，要确保客户没有什么悬而未决的问题”推断，给客户留下悬而未决的问题是不可接受的，所以选T。

3. 答案：F
解析：这是一道推理题。

根据第三段第二句“消极的身体语言会传递出我们不在乎的信息”推断，应该尽量避免消极的身体语言，所以选F。

4. 答案：T
解析：这是一道细节题。

第三段第三句提到，最重要的两种身体语言是微笑和眼神交流，所以选T。

5. 答案：F
解析：这是一道短语辨析题。

“go the extra mile”的意思是“做出额外的努力”，所以选F。

商务英语4单元自测3
一、选择填空题（每题10分，共5题）
—Could you be so kind as to turn down that rock “n” roll? I'm preparing for tomorrow's meeting report.
— ______________.
选择一项：
反馈
你的回答正确
解析：本题考核“让步并道歉”的交际用语。

第一说话人表达了对摇滚音乐的抱怨，提出请求关小音乐声，并给出了理由。

听者应该立刻做出让步并表示抱歉，所以答案是C。

正确答案是：Sure. Sorry to disturb you
—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.
—____________. I'll call you tomorrow.
反馈
你的回答正确
解析：本题考核对商务谈判结果“确认和认可”的交际用语。

当第一说话人陈述谈判结果时，听者应该对双方谈判的结果进行确认和表示认可，所以答案是B。

正确答案是：That sounds all right
That might be acceptable ______ you handle the insurance fees.
选择一项：
反馈
你的回答不正确
译文：如果贵方能够承担保险费用，这个（条件）是可以接受的。

解析：if意为“如果”；whether意为“是否”；even if意为“即使”。

主句提出acceptable“可以接受的”应该是条件，因此选择条件从句的从属连词if, 所以答案是A
正确答案是：if
At the same time, the negotiator keeps things secret ____ would limit his/her ability to negotiate.
反馈
你的回答不正确
译文：同时，谈判者对会限制他/她谈判能力的事情只字不提。

解析：根据所给的选项who和that可以推测，此题的考点是定语从句：things是先行词，关系代词应该选that；选项what不引导定语从句，常引导主语从句和宾语从句，what引导主语从句时位于句首，引导宾语从句时位于动词之后，所以答案是Ｃ。

正确答案是：that
Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.
选择一项：
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你的回答不正确
译文：虽然他已设法寻找一个和平的解决办法，但他正面临着更大的商务竞争对手的压力。

解析：solute是名词，意为“溶解物”；solve 是动词，意为“解决”；solution是名词，意为“解决办法”。

句中的形容词peaceful意为“和平的”，应该是“和平的解决方案”。

所以答案是C。

正确答案是：solution
二、阅读理解/翻译/完形填空（题型随机）（共50分）
完形填空：选择正确答案，补全文章（每题10分）。

Another example is reading non-verbal communication. 回答
read the non-verbal communication of another person can be a great asset in the communication process. By being aware 回答
different signs and expressions 回答
a person gives verbally and non-verbally, a negotiator can adjust his/her approach and the negotiation can go smoothly. If 回答
, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. Being familiar with another person helps you to 回答
the differences between verbal and non-verbal communication within the negotiation atmosphere.
1. 答案：B
解析：空格处需要句子的主语，动名词短语可以作主语，be able to 的形式应该是动名词形式，所以答案是B。

2. 答案：A
解析：be aware of 是固定搭配，意为“意识到”，所以答案是A。

3. 答案：B
解析：这个位置需要一个在定语从句中作宾语、修饰物的关系代词，说明先行词signs and expressions；what不是关系代词，不能引导定语从句；that是关系代词，既可以修饰人，又可以修饰物，在定语从句中既可作主语，又可作宾语；whom关系代词，可在定语从句中作宾语，但是只能修饰人，是所以答案是B。

4. 答案：C
解析：If possible是一个省略了主谓结构（it is）的条件句。

当if, when, while等连词引导状语从句，而且主句与从句的主谓语相同时，从句部分可以省略主谓结构，所以答案是C。

解析：本句意为“熟悉另一个人，有助于你感受到在谈判气氛中语言性和非语言性交流的差异”。

sense the differences 意为“感受到差异或不同”；touch the differences意为“触及到差异或不同”；make the difference则表示“有影响；产生差别”，所以答案是A。

商务英语4单元自测4
一、选择填空题（每题10分，共5题）
— Betty, we'll have a buffet party next Saturday. Will you join us?
— _______ , Susan. Thank you!
选择一项：
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你的回答正确
解析：本题考核表达“回复邀请”的交际用语。

第一说话人邀请对方参加聚会，听者表示有兴趣参加，所以答案是A。

正确答案是：I'd love to
— I had a really good weekend at the seaside.
—____________.
选择一项：
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你的回答正确
解析：本题考核表达“赞赏”的交际用语。

第一说话人谈到在海边度过愉快的周末，选项A表示感谢；选项Ｂ表示赞赏，选项C表示很乐意，所以答案是B。

正确答案是：Oh, I'm glad to hear that
The franchisor _____ the franchisee should observe the regulations to make the business go well.
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你的回答正确
译文：授予特许者与特许经营者都要遵守规章制度，使生意良好运行。

解析：句中franchisor和franchisee是两个并列的主语，需要用连词将它们连接。

选项A不符合法律要求；选项C需和or搭配使用；所以答案是B。

正确答案是：as well as
While the other people ____ and discussed the problem together, Ted ignored them.
选择一项：
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你的回答正确
译文：当其他人互动，一起讨论问题时，泰德却不理他们。

解析：interact 是动词，意为“交往，互动”；intensive是形容词，意为“强烈的”；interview是动词，意为“接见”。

本句的主语是people，选项与discussed并列，应为动词，所以答案是A。

正确答案是：interacted
The executive team have to hold an urgent meeting ____ they see the bad market feedback.
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你的回答正确
译文：因为看到不良的市场反馈，管理团队决定召开紧急会议
解析：主句说明管理团队要要召开紧急会议，从句应该是提供原因。

选项A和选项Ｃ不符合这个逻辑关系，所以答案是B。

正确答案是：because
二、阅读理解/翻译/完形填空（题型随机）（共50分）
阅读理解：根据文章内容，选择正确答案（每题10分）。

China has the most franchises in the world but the scale of their operations is relatively small. Each system in China has an average of 43 outlets, compared to more than 540 in the United States. Together, there are 2,600 brands in some 200,000 retail markets. KFC was the most significant foreign entry in 1987 and is widespread. Many franchises are in fact joint-ventures, as at their forming the franchise law was not explicit. For example, McDonald's is a joint venture. Pizza Hut, TGIF, Wal-mart, Starbucks followed a little later. But total franchising is only 3% of retail trade, which seeks foreign franchise growth. The year 2005 saw the birth of an updated franchise law, “Measures for the Administration of Commercial Franchise”. Previous legislation (1997) made no specific inclusion of for eign investors. Today the franchise law is much clearer by virtue of the 2007 law, a revision of the 2005 law. The laws are applicable if there are transactions involving a trademark combined with payments with many obligations on the franchisor. The law comprises 42 articles and eight chapters.
1. According to the passage, the passage mainly talks about 回答
.
A. the scale of franchising in China
B. the franchise law in China
C. an outline of franchising in China
2. KFC was the 回答
foreign franchise to China in 1987 and is widespread.
A. most profound
B. first
C. wealthiest
3. Many franchises are in fact joint-ventures, because 回答
.
A. at the beginning stage, franchise law was not so clear
B. at the beginning stage, many franchises could not find the right partners
C. many foreigners were not familiar with Chinese culture
4. Foreign franchise grows in China because of 回答
.
A. the open policy
B. the small amount of retail trade
C. the Chinese culture
5. The writer has the 回答
attitude to franchising in China
A. negative
B. positive
C. neutral
1. 答案：C
解析：这是一道主旨题。

根据文章的结构和内容，文章对中国的特许经营做了简单的介绍，既没有片面地讲规模，也没有单方面讲法律，所以答案是C。

2. 答案：A
解析：这是一道细节题。

此题信息对应文章的第四句，句中原文中提到KFC进入中国市场，用到the most significant foreign entry“具有深远意义外商进入”，profound与significant同义，所以答案是A。

3. 答案：A
解析：这是一道细节题。

此题信息对应文章的第五句，句中提到在外商在特许经营初创的阶段，法律not explicit“不清楚”，本题选项中not clear 与此属于同义词，所以答案是A。

4. 答案：B
解析：这是一道细节题。

此题信息对应文章的第七句，句中提到，国内只有3%的零售业，规模很小，所以答案是B。

5. 答案：B
解析：这是一道推断题。

文中提到，中国有最多的特许经营店，外商特许经营进入，法律不断完善，因此，对中国特许经营的状况应该持积极态度的，所以答案是B。

商务英语4单元自测5
一、选择填空题（每题10分，共5题）
—Henry, what do you think of the new team?
— ________ , I think the team is starting to get along quite nicely.
选择一项：
反馈
你的回答正确
解析：本题考核“询问信息”的交际用语。

第一说话人征求对方对新建团队的意见，答语的后半句话表明，团队进展得很不错，因此应给出正面评价，所以答案是C。

正确答案是：Very well on the whole
—Larry is the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.
— ________ . You'll always have some co-workers that are harder to work with than others, you know.
反馈
你的回答不正确
解析：本题考核“应对抱怨”的交际用语。

第一说话人抱怨自己的同事没脑子，经常犯错误，答语后半句话的意思是“人总会遇到一些比较难相处的同事”，可见第二说话人在安慰前者“你不该如此消极”，所以答案是C。

正确答案是：You shouldn't be so negative
Respecting fellow teammates keeps everyone in a good ______ and encourages overall team spirit.
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你的回答正确
译文：尊重队友让每个人都有好心情，还能振奋团队精神。

解析：in a good mood 是固定搭配，意为“好心情”；state表示“状态”；situation表示“情况，形势”；所以答案是A。

正确答案是：mood
Better understanding of team work can make you a more effective employee and give you an extra ______ in your corporate office.
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你的回答正确
译文：对团队合作的较好理解能让你成为一名更有效率的员工，从而赋予你在办公场所的额外优势。

解析：give…an extra edge 是固定搭配，意为“给……以额外优势”；badge表示“徽章”；age表示“年龄”；所以答案是A。

正确答案是：edge
Even though he's ______ out of college and still a bit green, he is a great co-worker.
选择一项：
反馈
你的回答正确
译文：尽管他刚从大学毕业，还有点生涩，却是个很棒的合作者。

解析：flesh意为“肉、肉体”；fresh意为“刚从……来的，刚经历过……的，无经验的”可与out of搭配使用；flash意为“闪光的，闪耀的”；所以答案是B。

正确答案是：fresh
二、阅读理解/翻译/完形填空（题型随机）（共50分）
阅读理解：根据上下文，补全对话内容（每题10分）。

In business, people have to deal in person 回答
all kinds of people. You may have to use English when talking to different people within your company who don't speak your language; these may be colleagues or co-workers, superiors or subordinates—who may work with you in your own department, in another part of the building or in another branch. And you may also have to deal in English with people from 回答
the organization: clients, suppliers, visitors and members of the public. Moreover, these people may be friends, acquaintances or strangers—people of your own age, or people who are 回答
or older than you. The relationship you have with a person determines the kind of language you use.。