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Supplier Service Level

Procurement & Expediting

IVECO

Parts & Service Operations

Supplier Service Level

Supplier Service Level is a KPI calculated monthly by IVECO for each of its suppliers

Supplier Service Level is a way to measure the ability of the supplier to respect the order schedule.

L.Y.

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 43,0066,422,400,000,000,000,000,000,000,000,000,000,00Feb 93,0070,2094,930,000,000,000,000,000,000,000,000,000,00Mar 100,0079,00100,00100,001,500,000,000,000,000,000,000,000,00Apr 87,03100,00100,00100,0090,790,000,000,000,000,000,000,000,00May 88,50100,00100,00100,0098,4993,460,000,000,000,000,000,000,00Jun 100,00100,00100,00100,0099,4594,7095,600,000,000,000,000,000,00Jul 99,80100,00100,00100,00100,0098,9099,0097,206,000,000,000,000,00Aug 100,00100,00100,00100,00100,00100,00100,0098,5036,000,000,000,000,00Sep 0,00100,00

100,00

88,00

95,71

0,00

Oct 100,00Nov 100,00Dec

100,00

# ordered lns 638 2 2 3 6 5 7 7 7 4 1 1

Punctuality

PUNCTUALITY:

If there are no scheduled orders, supplier service level is not calculated.

For each order line the percentage is computed as the ratio between the delivered quantity up untillthe reference month and the scheduled quantity in the reference month:

•PN1 –Sched. Qty 10 due on June, 3rd; Del. Qty 10 on June, 25th SSL = 10/10 = 100%•PN2 –Sched. Qty 100 due on June, 10th; Del. Qty 97 on June, 30th SSL = 97/100 = 97%•PN2 –Sched. Qty 80 due on June, 5th; Del. Qty 72 on June, 30th SSL = 72/80 = 90%Punctuality: average % as calculated above: (100%+97%+90%) / 3 = 95,6%

Monthly punctuality : June Service Level: 95,6% of what is

expected in June is delivered form January to June.

Advanced Delivery

L.Y.Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan43,0066,422,400,000,000,000,000,000,000,000,000,000,00 Feb93,0070,2094,930,000,000,000,000,000,000,000,000,000,00 Mar100,0079,00100,00100,001,500,000,000,000,000,000,000,000,00 Apr87,03100,00100,00100,0090,790,000,000,000,000,000,000,000,00 May88,50100,00100,00100,0098,4993,460,000,000,000,000,000,000,00 Jun100,00100,00100,00100,0099,4594,7095,600,000,000,000,000,000,00 Jul99,80100,00100,00100,00100,0098,9099,0097,206,000,000,000,000,00 Aug100,00100,00100,00100,00100,00100,00100,0098,5036,000,000,000,000,00 Sep0,00100,00100,00100,00100,00100,00100,00100,0088,0095,710,000,000,00 Oct100,00

Nov100,00

Dec100,00

# ordered lns63822365777411

81,59

Average Service Level 2011

Advance: quantity due in February but delivered in

January: 2,4% of the material was delivered in

advance

Advance: quantity due in July but delivered up until

June: 6,0% of the material was delivered in advance