酒店英语课件-U2-the first day17页PPT文档

Unit 2
The First Day
7
Step 2: New Trainees
B: working with words
1. check
2. answer
5. handle 6. check
9. show 10. carry
13. run/ am in charge of
14. report
3. prepare 7. operate 11. arrange
9
Step 2: New Trainees
D: Organization Chart
General Management
Front Office
Sales
Accounts
F&B
HR
Housekeeping
Banquets and Functions
Kitchen
Service /hygiene
Maintenance
Unit 2
The First Day
6
Step 2: New Trainees
A: Complete the sentences in your own words.
1. Ms Weber is responsible for the front office. 2. The front office is important for the hotel’s image because this is the
Unit 2
The First Day
1
WHO WE ARE OR WHO YOU ARE?
Imagine it’s your first day at work in the hotel/restaurant and someone shows you around. You meet so many different people! For example:
4. check 8. help 12. park
Unit 2
The First Day
8
Step 2: New Trainees
C: sequence building up
T: Receptionist. S1: I am a receptionist. I greet the guests when they arrive. S2: I am a receptionist. I greet the guests when they arrive and I check
Unit 2
The First Day
5
Step 1: Starter
C: Describe what they are doing in the photos.
The chef is smiling. The bartender is shaking a cocktail. The room attendant is cleaning the handbasin. The porter is waiting. The waiter is holding a tray of drinks. The receptionist is smiling.
Unit 2 The First Day
Unit 2
The First Day
3
Step 1: Starter
A: What are these people’s jobs?
A: chef B: bartender C: room attendant D: porter/bellboy E: waiter F: receptionist
Unit 2
guests’ first and last point of contact with the hotel. 3. When guests arrive, the receptionists check them in. 4. When the reception desk is very busy, Joachim has to help out. 5. When guests need a taxi, the porters can arrange it.
Unit 2
The First Day
10
Step 3: Jobs in the restaurant kitchen
A: Read the text, then idenቤተ መጻሕፍቲ ባይዱify the kitchen staff in the picture below.
A- patissier / pastry chef B- commis chef / junior chef C- chef de cuisine / head chef D- kitchen assistant / kitchen porter E- garde manger / pantry chef F- sous chef / second chef G- saucier / sauce chef
Unit 2
The First Day
4
Step 1: Starter
B: Describe what they are wearing.
The chef is wearing a hat and a neckerchief. The bartender is wearing a tie and a waistcoat. The room attendant is wearing an apron. The porter is wearing a uniform and a hat. The waiter is wearing a waistcoat, a bow tie and a name badge. The receptionist is wearing a jacket and a skirt.
them in. S3: I am a receptionist. I greet the guests when they arrive and I check
them in. I answer their questions during their stay.
Unit 2
The First Day