高考英语投诉信课件(共44张PPT)

about …
2.I’m one of your customers. I am writing to express my
dissatisfaction /disappointment/concern on/about…
3. I’m writing to make a complaint about …
I would like to have this matter settled with satisfaction.
Looking forward to your reply.
Yours sincer6ely,
投诉信 :
如何在形式上胜人一筹
I Beginning开头句：
1. I’m one of your customers. I’m writing to complain
your restaurant.
Here are the reasons for my dissatisfaction. First of all,
I did make reservations for a table but he forgot about it,
causing us to wait for half of hour. Besides, I was not told
2
Appreciation and learning:
3
在Passage 1 中找出相关的表达：
1 在你的网站上_f_r_o_m__/_on__y_our website
2 投诉……____c_o_m__p_l_a_in_ about... 3 从……购买……p_u_rc_h_a_s_e_/_b_u_y sth. from ... 4 一双九码的鞋子 _a__p_a_i_r_o_f_s_iz_e_-_nine shoes/
II Body正文: ...
about a pair of sneakers I recently purchased from your
website.
What I ordered was a pair of black size-nine shoes
but I received a pair of white, size-8.5 shoes instead.
8 (申购情况和实际wenku.baidu.com况的对比)我订购的是……,
但我收到的是……
____W__h_a_t_I_o_r_d__e_re_d__w__a_s_.._. _b_u_t I received...
4
To whom it may concern，
Passage 1
I’m one of your customers. I’m writing to complain
size-nine shoes be posted to me immediately or I be
given a full refund. Also, if I send back the wrong shoes,
will your company pay for the postage?
I would appreciate it very much if you could solve the
Worse still, there was a ten-day delay in delivering my
shoes, which should have been received on April 10. For
the above reasons, I demand either a new pair of black
投诉信 A letter of complaint
1
Learning goals: I Students can master and apply some useful and relevant expressions about complaint in a letter of complaint.
II Students can improve the accuracy（准确性）, coherence （连贯性）and appropriateness（得 体性） in their writing ,especially about how to state their dissatisfaction and solutions in a letter of complaint.
a pair of shoes of size nine
5 寄回 _se_n__d_/_p_o_s_t_._.._back
6 付邮资_p__a_y_f_o_r__the postage
7 给某人退款/某人获得退款
__g_iv_e__s_b_. _a_r_e_f_u_n_d__/g_e_t_o_n__e_’s_r_e_fund
that the prices of some of the dishes had increased until I
finished my meal. What’s worse, he answered my
questions without patience when I ordered the meal and he
problem immediately. Looking forward to your reply.
5
Yours sincerely,
Dear Sir,
Passage 2
I’m one of your customers. I am writing to express my
dissatisfaction about the service of the clerk called Jack of
even made a mistake over my bill because of his
carelessness. I demanded that he should realize his
mistakes and get punishment to become more professional.