商务交流(二)03第三模块答案提示

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电子商务实务教程(第2版)第3章练习及参考答案.docx

第三章练习题一、多项选择题1、你认为下列哪些活动属于电子商务的范畴。

(ABCDE)A、网上娱乐B、网上社交活动C、网上旅游D、网上征婚E、往上交易2、电子商务对企业经营管理理念的冲击集屮表现在下列哪些管理软件的具体应用上。

A、ERPB、CRMC、SCMD、MIS (ABCD)3、企业利用网络平台进行管理，使企业管理的过程高度透明化，这种管理的特点表现在下列哪些方面。

(ABCD)A、流程的统一性B、流程的协同性C、流程的不可更改性D、流程的同步性4、电子商务使企业管理的过程髙度透明，这充分表现在下列哪两个方面上。

A、企业财务流程透明化B、前端销售环节和后端采购环节透明化C、信息流程标進化D、决策过程透明化5、CRM的核心内容包括下列哪些方面。

(ABC)A、市场活动B、营销过程C、售后服务D、网络采购6、电子商务对金融业的影响主要表现在下列哪两个方面。

A、传统金融工具网络化B、网络人口大众化C、封闭的网络更具开放性D、提高安全性7、电子商务对政府机构的影响表现为下列哪些方面。

A、实行网上管理B、提供网上服务C、完善相关法律D、建设网络平台8、新经济的规律有下列哪些具体表现。

A、网络化B、非线性增长C、边际收益递增D、产品市场寿命缩短E、高增长，低通胀F、全球化二、实务题试搜寻新浪2003财年(2002年7月〜9月)第一季度的财务数据，并冋答下列问题:1、新浪2003财年第一季度的净营收额是多少1030万美元;2、非广告收入达386万美元，占营收总额的37% ；3、广告收入达649万美元，占营业总额的26% ；4、新浪本季度营运是盈是亏盈，净盈利或净亏损为24万1000美元,按照美国通用会计准则(US GAAP)计算，本季度净亏损额为55万9000美元。

三、简述题简述我国电子商务发展存在的问题以及对策(-)存在的问题1.电子商务网站的发展战略与模式网络公司经历了创造所谓的规模和品牌效应的疯狂后，在深刻的教训面前，生存下來的网络公司的战略重点大都重新回到“以经济效益为中心”的轨道上。

新世纪商务英语综合教程第二册课后答案unit 3

商务英语综合教程2 unit3 答案Part FiveLanguage Focus○1.○2.1. poses2. reconcile3. invested with4. committed (himself) to5. accustomed to6.arose (partly) from7. engaged (herself) in8. articulate9. grappled with 10. in terms of 11. elicit 12. applied to 13. range 14. derived from 15. drew (heavily) on 16. assess 17. divorced from 18. consists in 19. no matter what 20. is (not) consistent with○3○41. broken2. trembling3. crying4. burning5.smiling6. frightened7. approving8. approved9. cleaning 10. parkedComprehensive Practice○1Fill in each of the following blanks with an appropriate word.1. how2. that3. where4. encountered5. on6. it7. choose8. on9. engaged 10.degree 11.with 12. school 13. with 14. finance 15. men 16.even 17.the○2Fill in the blanks with the following adverbs from the texts. Consult your dictionaries when necessary.1.effectively2.practically3. passively4. increasingly5. potentially6. seemingly7. rarely8. occasionally9.expressly 10.Ultimately 11.merely 12.collectively 13.inevitably 14.Barely 15.repeatedly○3Translation the following into English, using words and phrased given in brackets.1. Education is the acquisition of the art of the utilization of knowledge.2. The function of a university is to enable students to shed details in favor of general principles.3. The Harvard Business School pioneered the “case method”, in which students evaluate and debate a dilemma a company encountered in real business situations.4. The transition from finance chief to business-school lecturer isn’t always easy. There are some prerequisities for CFOs-turned-lecturers. It’s important to have an “excellent reputation”in the field, be good with people and, most important, be able to engage with students.5. But many of you are now wondering how these commitments fit with a career choice. Is it necessary to decide between remunerative work and meaningful work? If it were to be either/or, which would you choose? Is there a way to have both?○4Interpret following passage in EUniversities will need to adapt to the changing opportunities that the changing world brings. In the future, education is going to be much more of a lifelong demand. We are seeing already the end of what one might call the fuel tank model of education, where people fill themselves up with knowledge when they are young, gradually deplete their knowledge as they work through a lifetime, then retire. The opportunities to deliver knowledge to people who are thousands of miles away are greatlymagnified by the Internet. So the work of teaching—who we teach and how we teach them—will change.Hence, I am firmly convinced that if in one era the wealth and success of a society depended on how well it grew food, and if in another era, the wealth and success of a society depended on how well it produced and used steel, in the world that we are headed into , the wealth and success of a society will depend on how it produces and how it used knowledge. And I am firmly convinced there will be no more important institutions to this new world than universities. The most enduring tradition of university is that we are forever young, forever committed to renewing ourselves. That must be the work of universities around this world. Writing skills○11. Wordy Many unskilled workers without training in a particular job are unemployed and do not have any work.Concise Many unskilled workers are unemployed.2. wordy Critical-care nurses must have steady nerves to care for patients who are critically ill and very sick.Concise Critical-care nurses must have steady nerves to help patients who are very sick.3. wordy Because the circumstances surrounding the cancellation of classes were murky and unclear, the editor of the student newspaperassigned a staff reporter to investigate and file a report on the circumstances.Concise Because the circumstances leading to the cancellation of classes were unclear, the editor to the student newspaper assigned a staffer to investigate and report the story.4. wordy Some Vietnam veterans coming back to the United States after their tours of duty in Vietnam had problems in readjusting again to life in America.Concise Some Vietnam veterans had problems in readjusting to life in America.5. wordy The peace talks progressed forward.Concise The peace talks progressed.6. wordy John and his brother are competing together in the running games.Concise John and his brother are competing in the running games.7. wordy This is the place where I left him.Concise This is where I left him.8. wordy That was the time when I hit a home run.Concise That was the time I hit a home run.9.wordy The reason I want to take that class is because the professor is supposed to be very eloquent.Concise The reason I want to take that class is that the professor issupposed to be very eloquent.10. wordy Mary repeated the question again slowly so that Jim would understand.Concise Mary repeated the question slowly so that Jim would understand. ○2cross out the redundant word in each of the following sentences1. performance2. again3. identical or the same4. enough or sufficient5. back6. forward7.together8.new 9 together 10 two。

体验商务英语3第二版Unit3Organization学习资料

head office company car graduation ceremony 3 phrases with of
Director of Communications sales of last month 4 compound nouns forming one word
boardroom businessman notebook airshow
Hale Waihona Puke ReadingA successful organization
A Read paragraph 1 of the article and answer these questions.
1 Where is SOL located?
It is in Helsinki, Finland.
2 What is unusual about the company? You feels like you’ve entered a playground; the office explodes with color, creativity and chaos; people are walking round talking on yellow mobile (portable) phones.
体验商务英语3第二版unit3organization学习资料
3 Unit
Organization
‘How many people work in your office? About half.’
Starting up 1 Would you like to work in the building in the photo below? Explain why or why not.

商务沟通(第二版)第3章倾听

活动：练习积极倾听
• 1.每个同学轮流抱怨一些困扰自己的事情，事情可大可小。另外的学生对该学生的抱怨作出反馈，检查哪种反馈显示了积极倾听。
• 2. 2个同学一组，分别观察对方3分钟，然后写35句对方特点的句子，大声地对对方说出来。然后请另一位同学回答听到同学说了自己那些特点。
倾听实训
• 复述下列内容：
• 2）情感移入式倾听。——承认和识别说话者的情感。
• 如听先进人物的事迹报告会，往往听者感动得热泪盈眶，就是情感移入式倾听。
• 3）获取信息式倾听——倾听目标明确，能从对对方的信息进行思考或质疑，在行为上能做到尊重对方。
3.3 倾听的妨碍因素
• 1）环境因素 • （1）环境的封闭性。空间大小、光照、噪声
第3章倾听
测测你自己
• 某日.doc
• 3.1 倾听的含义和作用
• 3.1.1倾听的含义
• 倾听——是接收口头及非语言信息，确定其含义和对此作出反映的过程。
•
•
——国际倾听协会
用耳朵
聽
用眼睛
把说话者当王者对待
一心一意
3.1.2 倾听的作用
• 1）倾听有助于彼此了解，改善人际关系。 • 在人际关系中：良好的倾听是亲密联系的中
• 何先生对此很不高兴，他想同你就少交税款一事谈谈。
• 3.要是这个学期末我还找不到工作，我父母会杀了我的。
• （1）你知道他们是虚张声势，他们不会真的杀了你。
• （2）你也不能责怪他们嘛，我是说你在大学里都待了六年了，你肯定能学以致用的。
• （3）如果面试的时候就像你在课堂上一样，你找不到工作我也不会感到奇怪，任何公司都想要态度端正、工作作风好的人。

商务交流习题参考答案

1.what are the four basic purposes for giving an oral presentation?A .to informB.persuad eC.to motivateD.to entertain √2.Please describe the dimensions that make cultures differ from each other?-power distance: the degree of inequality among members of a population of a country-individualism：the degree to which members of a population of a country act as individuals rather than as a collective-masculinity: the degree to which members of a country value masculine values such as assertiveness, success and competition-uncertainty avoidance: the degree to which members of a country prefer working in familiar ,structured situations-l ong-term orientation : the degree to which the members of a country value being careful with money, perseverance where the population responds negatively to respect for tradition , and fulfilling social expectations √3.What are the barriers of effective business communication?(1)The main barriers of effective business communication include muddled messages, the use of the wrong medium, a distracting environment and socio-psychological barriers(2)other barriers include language,technical content, not recognizing the receivers' needs, inadequate feedback, emotional interference, degree of knowledge and expertise of both sender and receiver, lack of trust/honesty, cultural differences, poor listening skills and hierarchy.√4.what three goals should you accomplish during the introduction of an oral presentation?(1)arousing audience interest(2)building your credibility(3)previewing your message(4) Help your audience understand the structure and contents of your message.(5)Give them clues to figure out how the main points of the message fit together. (1分)I’m sorry , there is a mistake in the question. Not ‘three’ but ‘the’5.how many categories can nonverbal communication be divided into, and what are they? Six(1)facial expressions(2)Body movements and posture(3)GesturesEye contact (it’s included in the facial expression)(4)attitude toward Time(5)attitude toward Space(6)V oice quality6.①what is business communication?Business communication can be defined as a dynamic ,multi-channeled process, which covers internal as well as external communication in a given organization.②what are the characteristics of business communication?Business communication is regarded as dynamic because it is always changing with business and other factors coming from the internal and external environmentsAnother important feature of business communication is that it is multi-channeled.√7.what three goals should you accomplish in the close of your presentation?(1)Restating your main points(2)Describing next points(3)Ending on a strong note √8.what are the trends and challenges on business and administration communicaion?trends and challenges on business and administration communication are as follows:(1)focus on quality(2) Entrepreneurship and outsourcing(3)Teams(4)Diversity(5)Rapid rate of change(6)Development of technology √9.what is the difference between formal and informal communication? √formal informalScheduled in advance UnscheduledArranged participants Random participantsParticipants in role Participants out of rolePreset agenda unarranged agendaOne -way InteractiveSimplified content Rich contentFormal language &speech register Informal language &speech register10.what is the PLACE method to avoid misunderstanding in cross- cultural business communications?Prepare- learn all you can about the new culture that you are going to encounterListen -listen to and observe carefully the signals (both verbal and non- verbal)that you are receivingAdjust -adjust your approach to suit your cross-cultural partner and be flexible so that you respond quickly to divergent messages or messages that you did not expect.Communicate -communicate positively, mirroring the style of your partner, reflecting their pace and demeanour whenever possible.Enjoy -enjoy the opportunity to experience the diversity of values, attitudes and ideas that a cross-cultural experience can bring.diversity creates innovation and helps to bring partners together in successful business. √11.what are the roles of business communication？（1）influence the effectiveness of the hiring and training of employees（2）motivation of employees（3）providing daily instructions（4）performance evaluations（5）handling of dicipline problems √12.why is business communication important?(1)Communication is important to businesses because businesses must interact with clients, customers, staff and members of other organizations.(2)The successful organization is the one that communicates well both internally and with other companies and clients.(3)The better the flow of information, the more successful the business is. √13.what are the elements of communication?(1)message(2)sender and receiver(3)channel(4)encode(5)decode(6)perception √14.give us the definition of feedback, positive feedback and negative feedback.And give us some examples of positive feedback and negative feedback.Feedback is the receiver's response to the message.Positive feedback:response that has an encouraging influence upon senderNegative Feedback ：the corrective reaction from the receiver to the sender.√And you should give some examples here.15.definition of verbal and nonverbal communication. What are the advantages of verbal communication?-Verbal communication :the communication that is carried out either in oral or in written form with the use of words-Nonverbal communication:The communication that is not carried out in words, but through one’s voice quality, facial expressions, gestures, body movements,or attitudes Towards space and time. -Advantages of verbal communicationExpressing all kinds of ideasKeeping and disseminating informationMore clarified and efficient than other ways √16.what are the functions of meeting? And what are the purposes of each kind of meeting?A meeting is supposed to pool all the participants’ideas and suggestions for a common purpose, which may function in the following ways:-Solving problems-Making decisions-Sharing information- Multi-functioning √。

商务口语基础2答案(已校对)Unit3教参(本章节完整).doc

Warming UpA. typingD. having a meeting B. talking on the phone C・ faxingE. receiving visitorsF. dictatingUnit 3 Learning the RopesDialogue 1Keys:Task 11 ・ Can you take some minutes of the meeting for me this afternoon?Can you send out a mass e-mail to the entire team?2. Pve finished writing the report on the word processor and running it through a spellingchecker.I've arranged this report for you to examine, but Pm not sure which report form templates to use・3. Pm going to sort these letters and answer the ones which need replies.Pve checked all the mail, and I think you'd better see this letter from London first. It seems rather urgent.4. turn on your answering machinecall that supplierDialogue 2Keys:Task 1Jason: Hello, can I speak to Danny Wang, please?Receptionist:[Hold on, please.] (After a pause.) He's engaged [on] another line. WouldJason: Danny: Jason: Danny: you like to ring back or wait?Ill wait, thanks. (After a minute or two.)Hello, [this is] Danny Wang.Is [that] Danny Wang, the Manager of Green Jade Company?No, sorry. [Pm afraid] [yoiTve dialed] the wrong number. There areJason: [altogether] eight Danny Wangs in the telephone directory. [This] is Wade's Construction Company. Try 48639375 for Danny Wang of Green Jade. Thank you and sorry for the trouble・(Rings that number.)Hello, Green Jade Company? Danny Wang, please・Receptionist: Sorry, he's not in. He [has gone] to Japan for [a] business trip. Hell be backJason: on Tuesday.Thank you. Ill call on Tuesday・Dialogue 3 Keys:Task 11. is expecting you2. have a seat and wait for a moment3. is occupied in an urgent meeting4. You don't make any prior appointment, do you?5. make an appointment for another dayTranslation 译文Dialogue 1对话1：下午两点有个会议安排。

商务交流(二)02第二模块答案提示

第二模块群体交流综合练习题答案提示一、名词解释．可控变量：是指那些可以改变以使之适应于改进群体的生产率和成员满意度的因素。

．不可控变量：是指群体被指定承担某项任务，个人对他们可能与谁一起工作，自己执行怎样的任务，以及活动的环境等无法选择和控制。

．隐密议程：在群体交流中，大多数人的参与所带着的不同于群体目标的个人目标。

．电话会议：小组之间通过电话进行的跨地区交流。

．电视会议：通过图像传播进行跨地区的群体之间交流。

二、问答题1.为什么需要群体交流（工作）？提示：（）有需要分工协作的工作； () 有需要手工而不是智力技能的工作；() 有需要创造性的工作； ()有需要凭记忆和过去信息完成的工作。

．请说明群体（交流）的优点与不足。

提示：优点：①群体可以作出更多的承诺；②有利于更好的决策；③有更多可利用的信息；④有更多更好的建议；⑤可以做更大胆的决策；⑥有更高的效率。

不足：①容易造成时间的浪费；②由于从众心理，容易作出乎庸的决策；③群体讨论的多，付诸行动的少。

．影响群体效率的因素有哪些？如何影响？提示：()凝聚力。

凝聚力的大小将对每个成员是否遵守群体决定产生直接的影响。

()群体生产率和群体成员的满意程度。

主要取决于两个变量，即：可控变量和不可控变量。

①不可控变量包括：群体规模、环境因素和任务因素；②可控变量包括：领导风格和群体的相互影响与角色，．随群体规模的扩大、人数的增多，可能会产生哪些后果？提示：()在群体中有突出贡献者与群体中的其他人的鸿沟加大 ()群体领导者不得不进行更多的协调活动；()完成任务花费的时间减少； ()群体可能对小问题降低了敏感性；()采取一致同意的决议减少，独裁式的决断增加；．安排会议应做哪些准备工作？提示： ()选择与会者都能出席会议的时间； ()选择合适的会议地点； ()收集和准备必要的会议资料；()起草会议日程； ()邀请与会者，并给出具体的到会路线。

．说明会议主席的主要职责。

商务沟通技巧+试题考试答案

学习课程：商务沟通技巧单选题1.纯粹凭借第六感觉进行的一种心与心的联系是：回答：正确1. A 非肢体接触2. B 心灵接触3. C 直接接触4. D 间接接触2.不论是初识还是旧识，你能在短时间内和对方很“谈得来”的一个诀窍是：回答：正确1. A 带着欢喜、欣赏的眼神来看对方2. B 做到完全的自我接纳，眼神就会灵活起来，并很自然地带着关怀的情感3. C 通过观察对方的“眼神”，来调整和他言语沟通的切入点4. D 通过观察对方的“手势”，来调整和他言语沟通的切入点3.要想做到“放下”了面子、武装和自我防卫的意识，就要：回答：正确1. A 勇敢地道歉2. B 开口有益3. C 有话就说出来4. D 都包括4.对事不对人，是将对方的成就做一个事实的确认的语言模式是：回答：错误1. A 评估性赞美2. B 开放性沟通3. C 描述性赞美4. D 实事求是谈话5.下面列举的衔接句在同事之间不宜运用的是：回答：正确1. A 太棒了，我佩服你的见解2. B 有意思，你的见解很特别3. C 我了解你的意思4. D 你不应该……你不可以……6.同事、同学、学生，一般朋友能够靠近的领域是：回答：正确1. A 个体领域2. B 亲密领域3. C 社会领域4. D 公众领域7.化解误会下列的正确方法是：回答：正确1. A 不要意气用事2. B 不要急于辩解3. C 学会一笑置之4. D 以上都包括8.在商务沟通时，若碰到对方咄咄逼人，或固执己见时，不妨快速转换语词和态度，使现场气氛缓和下来而使用的方法是：回答：正确1. A 分段式沟通法2. B 同理心沟通法3. C 主动趋前法4. D 及时逆转法9.一般而言，“借路沟通”的优点是：回答：正确1. A 间接而婉转2. B 敢于质疑3. C 更好沟通4. D 有震慑力10.人际关系是互动的，需要你摆正位置，端正态度：回答：正确1. A 客随主便，尊重客人2. B 主随客便，尊重客人3. C 态度和蔼，缩小距离4. D 摆正位置，端正态度11. 我们不应该使用的语言表达模式是：回答：正确1. A 赞赏性语言模式2. B 破坏性语言模式3. C 描述性语言模式4. D 建设性语言模式12.通常我们在和别人沟通时，和有些人挺能谈得来，和有些人却三句话都嫌多，这是因为对话时：回答：错误1. A 双方没有共同语言2. B 没有使用肯定语词3. C 他的自我防卫和攻击性过于强烈4. D 个人主观意识太强烈13.只有很亲近的人才能靠近的亲密领域是个人方圆：回答：正确1. A 1.25米至3.5米2. B 0.5米至1.25米3. C 0.5米以内4. D 没有固定值14.美国知名婚姻咨询专家，也是畅销书作家的约翰·葛雷博士，他在《相爱到白头》一书中提到一个男性有趣的时间：洞穴时间。

商务沟通课程参考答案

商务沟通课程参考答案商务沟通课程参考答案商务沟通是现代商业环境中非常重要的一项技能。

它涉及到与客户、同事和合作伙伴之间的有效沟通，以便达成共同的目标。

在商务沟通课程中，学生将学习如何使用适当的语言和技巧来传达信息，解决问题，并建立良好的工作关系。

以下是商务沟通课程的参考答案，供学生参考。

一、有效沟通的基本原则1. 清晰明确的表达：在商务沟通中，确保信息传达清晰明确非常重要。

使用简洁的语言，避免使用模糊的词汇或术语，以免引起误解。

2. 积极倾听：倾听是有效沟通的关键。

学会专注于对方说话，不要中断或打断，以便完全理解他们的观点和需求。

3. 尊重和礼貌：在商务环境中，尊重和礼貌是建立良好工作关系的基础。

确保使用适当的语气、语言和姿态，以显示对他人的尊重。

二、商务沟通的技巧1. 书面沟通技巧：- 使用简洁明了的语言：避免使用冗长的句子和复杂的词汇，以确保信息易于理解。

- 结构化和组织：在写作时，使用明确的结构和段落，以便读者更容易理解和跟随。

- 校对和编辑：在发送任何书面材料之前，务必进行校对和编辑，以确保准确性和专业性。

2. 口头沟通技巧：- 清晰明了的表达：使用简单明了的语言，避免使用行业术语或复杂的词汇，以确保对方完全理解。

- 肢体语言：学会运用肢体语言来增强口头沟通的效果。

保持良好的姿势，保持眼神接触，并使用手势和面部表情来传达信息。

- 沟通的节奏：在口头沟通中，控制自己的节奏非常重要。

避免说话过快或过慢，以免对方难以跟随。

三、解决问题的沟通技巧1. 倾听和理解：在解决问题时，倾听和理解对方的观点和需求至关重要。

确保给予对方足够的时间来表达他们的意见，并通过提问来进一步了解他们的需求。

2. 提供解决方案：根据对方的需求，提供适当的解决方案。

确保解决方案实际可行，并与对方合作制定实施计划。

3. 沟通合作：在解决问题时，与对方保持合作和开放的态度。

避免指责或批评，而是寻求共同的解决方案。

四、跨文化商务沟通技巧1. 文化敏感性：在跨文化环境中，了解和尊重不同文化的习俗和价值观非常重要。

module 3剑桥BEC商务英语中级课件答案词汇解析

Trademark n．商标 Ludicrous adj.荒谬的，可笑的 Charge one’s own prices 自行定价收费 Menu content 菜单的内容 So1icitor n．律师[注：开业律师以其服务方式不同而分为诉讼律师（barrister）和事务律师（solicitor），诉讼律师按规定不准合伙，只能单独开业，但诉讼律师按照暸例自愿结合组成事务所。] Profit margin n．利润率，利润幅度，利差 Branch out 使……分支出来，拓展业务 Launch vt．开办（新企业）

Invest vt．投资 Venture n．投机活动；商业冒险；（为盈利而投资其中的）风险公司 Fee n．费用（如会费、入场费、手续费等） Run (a company/ business)管理公司 Luggage n．行李 Online database 网上数据库 Subscription n．订购，订阅 mobile phone 移动电话 MP3 player MP3播放器 Laptop n．手提电脑，便携式电脑 schedule n．时间表，计划 shuttle bus 班车，机场班车 Buffet n．冷餐，自助餐

开头常用的用语有： I’d like to talk about. .，first of all. .我要说的话题是……，首先…… When.，I think that it is important to．.．当……时，我认为……很重要束常用的用语有： And finally，…最后…So，lastly. .最后……

参考答案： When setting up your own business, I think a good idea is very important. You should consider the market demand and target at potential customers. Under the guidance of the idea, you may cater for the urgent need of the customers, or solve the problems of the customers that other companies haven’t thought of. A good idea from the very beginning can avoid failure of a new company.

商务交际英语(2)第3次形成性考核答案与讲评

商务交际英语（2）形成性考核题商务交际英语（2）第3次形成性考核答案与讲评（Chapter 11-12）I. True or FalseChapter 11 Presentations and Meetings(F) 01. Organizations sometimes provide guidelines to keep introductions long and uniform.(Chapter 11)Organizations sometimes provide guidelines to keep introductions short and uniform. (T) (T) 02. Planning an oral report is like planning a written report. (Chapter 11)(T) 03. If you are giving a long, formal presentation and you start to lose the numbers of your audience, get them back by using an attention-getter. (Chapter 11)(F) 04. A word outline is better for a formal presentation than a sentence outline. (Chapter 11)A sentence outline is better for a formal presentation than a word outline. (T)(T) 05. The closing of a long, formal presentation should include a summary of the main points of the speech. (Chapter 11)(T) 06. Content of a speech and its delivery are equally important. (Chapter 11)(F) 07. Nonverbal symbols should be used to emphasize or illustrate main points of a presentation.(Chapter 11)Visual aids should be used to emphasize or illustrate main points of a presentation. (T) (T) 08. Nonverbal symbols reveal how the speaker feels about the speaking situation. (Chapter 11) (T) 09. Good posture during a presentation implies self-confidence. (Chapter 11)(F) 10. When speaking to a large group, try to allow questions during the presentation rather thanat its end. (Chapter 11)When speaking to a small group, try to allow questions during the presentation rather than at its end. (T)(F) 11. Because meetings are inexpensive, they often are used by organizations to make decisions.(Chapter 11)(F) 12. Active participants seldom accept ownership of a meeting. (Chapter 11)(F) 13. Effective leaders know productive meetings must be long. (Chapter 11)(T) 14. Effective leaders generally have only one objective for a meeting. (Chapter 11)(T) 15. When making seating arrangements for a meeting, separate potential troublemakers.(Chapter 11)Chapter 12 Getting Y our Job(F) 01. The first step in any job search is to find job available. (Chapter 12)(T) 02. An understanding of personal traits is one part of self-analysis that can help you select a suitable career field. (Chapter 12)(T) 03. V olunteer activities can be listed in the work experience section of your resume. (Chapter12)(F) 04. Employers are not interested in educational courses. (Chapter 12)(T) 05. Thousands of job openings from all over the country are available to a job hunter through the Internet. (Chapter 12)(F) 06. A resume is just a summary of a student’s academic qualifications for employment.(Chapter 12)(T) 07. An attractive, well-written resume can lead to an invitation for a job interview. (Chapter12)(F) 08. If much of your work experience relates to the job you want, you should organize yourresume using the function order. (Chapter 12)(F) 09. The job objective is a long paragraph that describes the type of job in which you areinterested. (Chapter 12)The job objective is a brief statement that describes the type of job in which you are interested. (T)(T) 10. If you still study at college, your education may be your strongest section of your resume.(Chapter 12)(T) 11.Work experience can be listed by dates, company or job title. (Chapter 12)(T) 12. Before interviewing for a job, you’d better prepare yourself for probable questions from the interviewer. (Chapter 12)(T) 13. A job applicant should prepare questions to ask about the job and the company before interview. (Chapter 12)(F) 14. A job applicant may dress casually for any interview. (Chapter 12)(F) 15. A job applicant can arrive at the interview a little late. (Chapter 12)II. Multiple Choices:Chapter 11 Presentations and Meetings01. When opening a meeting, state its ______ even if it is written on the agenda. (Chapter 11)Key AA. objectiveB. main ideaC. supporting informationD. summary02. The greatest challenge a meeting organizer faces is ______. (Chapter 11)Key CA. arranging the agendaB. providing accommodationC. handling difficult peopleD. handling tough problems03. Participants who feel discussing is valued will continue to participate ______ the meeting.(Chapter 11)Key CA. atB. forC. inD. on04. When participants are unprepared, effective organizers will ______ the meeting. (Chapter 11)Key BA. advanceB. postponeC. startD. end05. _____ are effective tools when ending a meeting effectively. (Chapter 11)Key DA. ObjectivesB. Main ideasC. Supporting messagesD. Summaries06. The steps for organizing the meetings are _____. (Chapter 11)Key DA. defining the tasksB. determining the type of meetingC. choosing participants carefullyD. all of the above07. The considerations when organizing a meeting are ______. (Chapter 11)Key DA. scheduling a meeting carefullyB. selecting an appropriate meeting siteC. arranging the furniture appropriatelyD. all of the above08. The organization of a formal presentation includes ______. (Chapter 11)Key DA. the introductionB. the bodyC. the closingD. all of the above09. Which of the following is NOT the introduction of a formal presentation? (Chapter 11)Key CA. An attention-getter.B. The purpose of the presentation.C. A summary.D. A preview.10. Which of the following is the body of a formal presentation? (Chapter 11)Key AA. Main ideas.B. A preview.C. The objective of the presentation.D. Conclusions.Chapter 12 Getting Y our Job01. A job applicant should research the company identification, company activities, and companysize ______ an interview with that company. (Chapter 12)Key BA. afterB. beforeC. duringD. when02. Maintaining eye contact with the interviewer is an important ______. (Chapter 12)Key BA. verbal markB. nonverbal symbolC. strategyD. tactic03. Before interviewing with a potential employer, a job applicant should ______ the company.(Chapter 12) Key CA. AnalyzeB. identifyC. researchD. understand04. Resumes can be organized in ______ order or functional order. (Chapter 12)Key BA. chronologicalB. reverse chronologicalC. alphabeticD. reverse alphabetic05. Which of the following is NOT the section of most resumes? (Chapter 12)Key DA. Job objective.B. Education.C. Work experience.D. Recommendations.06. Online resumes enable the applicant to provide ______ detail in a resume. (Chapter 12)Key AA. a great amount ofB. a large number ofC. the great amount ofD. the large number of07. When your application is sought either through a newspaper advertisement or some othermeans, you use ______. (Chapter 12)Key CA. a solicited letterB. an unsolicited letterC. a solicited application letterD. an unsolicited application letter08. From the applicant’s perspective, the purpose of a job interview is to see ______. (Chapter12)Key AA. if he wants to work for the companyB. if he is a good fit for the positionC. if he is competentD. if he is skillful09. Prepare for an interview by _______. (Chapter 12)Key BA. thanking the interviewer for the interviewB. investigating the company and the jobC. emphasizing that you are interested in the jobD. Looking forward to hearing from the interviewer10. Write and mail ______ within two days of the interview. (Chapter 12)Key CA. an application letterB. an invitation letterC. a follow-up letterD. a thank-you letter。

综合商务英语2参考答案

综合商务英语2参考答案一、听力理解（共20分）1. A) 正确。

根据对话内容，男士询问女士是否需要帮助，女士回答说需要，因此男士是主动提供帮助的一方。

2. B) 正确。

对话中提到女士需要购买一些办公用品，因此男士建议她去办公用品店。

3. C) 正确。

女士询问男士是否知道办公用品店的位置，男士回答说知道，并且告诉她具体位置。

4. A) 错误。

对话中并没有提到男士是女士的同事。

5. B) 正确。

女士表示她需要购买一些文具，这属于办公用品的范畴。

二、词汇与语法（共30分）6. 正确答案是 "exceed"。

该词意为“超过”，与句子中的“overcome”（克服）不同。

7. 正确答案是 "negotiation"。

该词意为“谈判”，与句子中的“negotiator”（谈判者）不同。

8. 正确答案是 "is"。

根据句子结构，主语是单数，因此应使用单数形式的动词。

9. 正确答案是 "beneficial"。

该词意为“有益的”，与句子中的“beneficiary”（受益人）不同。

10. 正确答案是 "innovative"。

该词意为“创新的”，与句子中的“innovation”（创新）不同。

三、阅读理解（共25分）11. 正确答案是 C) "The company's financial performance has been improving." 文章中提到公司的财务表现正在改善。

12. 正确答案是 A) "The company has recently expanded its product range." 文章中提到公司最近扩大了产品范围。

13. 正确答案是 D) "The company is facing challenges in the market." 文章中提到公司在市场上面临挑战。

浙江7月高等教育自学考试商务交流(二)试题及答案解析

浙江省2018年7月高等教育自学考试商务交流(二)试题课程代码：00892一、单项选择题(在每小题的四个备选答案中，选出一个正确答案，并将正确答案的序号填在题干的括号内。

每小题1分，共20分)1. 进行交流之前，要对交流的主题进行策划，对采用的信息要遵循一些基本原则，但不包含( )A. 清楚正确、简明扼要B. 完整有建设性C. 有礼貌D. 具有说服力和吸引力2. 工作单位中经常要进行训导或绩效评估，这种面谈的目的是( )A. 信息的传播B. 寻求信念或行为的改变C. 解决问题或决策D. 探求与发现新信息3. 要做到良好的倾听，必须保持开放的心态，但开放的心态不是指( )A. 意识到自己的成见B. 不过分注意讲话者的外表和举止C. 不过早下结论D. 能够完全接受4. 对于语言交流和非语言交流的描述，下列哪种表述不恰当( )A. 语言交流通常伴随非语言交流同时发生B. 当非语言信息意思和说话意思矛盾时，更应相信语言表述C. 非语言交流中的语气和语调往往能真实反映出人的意思D. 语言交流中的电话交流无须非语言交流的辅助表达5. 使用提要对于演讲者是非常必要的，但其作用不包括( )A. 能够提示做出必要的情绪反应B. 防止记忆的差错和遗漏C. 有助于展开严密的辩论D. 防止顺序紊乱6. 办公室中级别越高的人往往占用的面积越大，这说明( )A. 空间是显示地位或职责的方式B. 每个人都有领地感，高级人士更是如此C. 级别高的人所需要的个人空间较大些D. 上下级间的交流所需的社会距离7. 下列哪一种不属于语言交流( )A. 面谈B. 讨论C. 打电话D. 语气和声调8. “头脑风暴法”能够有助于解决一些新问题，在进行过程中应尽量避免( )A. 记录所有的想法B. 促使成员产生又多又快的想法不需重视质量C. 不断进行内省对自己的想法作出判断D. 鼓励对想法进行组合和引伸9. 下列不属于影响群体生产率和成员满意度的环境变量是( )A. 群体的自然位置B. 领导风格和成员间的友好关系C. 群体在组织等级制度中的位置D. 群体在组织/社会的相互关系10. 视听会议的最大优点是( )A. 生动有趣、充满气氛B. 可以通过画面和声音来了解真实意图C. 具有连续性D. 节省费用和及时11. 你决定演讲的目标以指示或解释为目标时，你应该采取的方式是( )A. 着重显示的同时利用推论、时间或空间顺序B. 演示案例赞同或反对一个论据C. 讲话要具有艺术习惯，简短适当幽默D. 着重于感染听众并强调严密的逻辑12. 有效的面谈必须具备( )A. 目的、计划和有控制的相互影响B. 信息的传播C. 信息的传递D. 信息阐明13. 演讲中制作视觉辅助资料，应避免( )A. 使用简单明了的视觉资料B. 视觉资料是对演讲内容的补充C. 对于必要的内容都制作演示资料D. 尽可能使用多种视觉辅助14. 用于有条理地传递信息，尤其需要阐述或提供对比时，可运用的书面交流是( )A. 公务信件B. 备忘录C. 表格D. 时事通讯15. 可以反映总体及各构成部分的连续信息的曲线类型是( )A. 简单曲线B. 复合曲线C. 分隔的复合曲线D. 直方图16. 下列视觉辅助手段中容易被作为便签使用是( )A. 白板B. 翻纸板C. 粘贴物品D. 实物17. 书面交流的优点有很多，但不包括( )A. 适合困难的或复杂的信息可以进行回顾B. 适合事实和意见C. 可以存档，便以后使用D. 适合表达感觉和感情18. 面谈的基本目的是( )A. 交换信息B. 获得认可C. 影响对方D. 获得赞赏19. 下列对演讲听众的描述不正确的是( )A. 听众多数是友好的，希望你的演讲成功B. 听众并不在意你有多紧张C. 听众并不期望讲演十全十美D. 听众对你所讲的主题有足够的了解20. 如果在演讲的过程中，感觉没有足够的观点，你可以采取的办法有很多，但下列哪种不合适( )A. 查阅与演示题目有关的资料B. 利用一切机会与别人讨论这个主题C. 认真整理思路D. 增加相关主题与内容二、简答题(共30分)1. 什么是“隐秘议程”?请举出三种隐秘议程的表现形式。

（完整版）商务沟通习题与标准答案

（完整版）商务沟通习题与标准答案一、单项选择题1、信息受众不仅要能够广泛、深入明了信息的性质、含义、用途和影响，而且要认同、同意信息的内容是沟通目标中的（ B ）A. 理解B. 接受C. 传递D.行动2、发信者将信息译成可以传递的符号形式的过程是（ B ）A.反馈B.解码C.编码D.媒介3、（B）是管理的最基本最重要的重要职能。

A.员工管理B.组织沟通C.薪酬管理D.绩效管理4、影响群体沟通效率的不可控因素不包括（ D ）A.群体因素B.环境因素C.任务因素D.领导风格5、谈判进行中，各方的主谈人员在自己一方居中而坐，其他人员遵循（B ）的原则，依职位高低自近而远分别在主谈人员的两侧就座。

A.左高右低B.右高左低C.对门为上D.自由择座6、有时为了加快信息的传递，财务部的主管会计与等级比他高的销售经理之间需要进行沟通，这就是（ A ）A.上行沟通B.下行沟通C.平行沟通D.斜向沟通7、下列交谈方式中，正确运用了交谈技巧的是（ B ）A.话题乏味B.主动地、适当地赞美别人C.把先到的客人介绍给后到的客人D.对别人的谈话反应冷淡8. 为他人作介绍时必须遵守的规则是（ C ）A.卑者优先B.男士优先C.女士优先D.尊者优先9、初次见面，鞠躬90度角并用敬语是以下哪个国家的习惯（ C ）A.韩国B.中国C.日本D.法国10. 谈判进行中，各方的主谈人员在自己一方居中而坐，其他人员遵循_____的原则，依职位高低自近而远分别在主谈人员的两侧就座。

（ B ）A.左高右低B.右高左低C.对门为上D.自由择座11、人际距离中私人距离是指人际间距为（B ）A.0.15~0.5米B.0.5~1.5米C.1.5米以上D.4米以上12、下列倾听者的哪种非语言符号不能给讲话者一种支持和鼓励的表示（D）A.微笑B.注视讲话者C.轻轻点头D.昂头13、“按你的说法，这样做不够合理？”这句问话属于（A）A.重复性提问B.假设性提问C.直接性提问D.引导性提问14、下列选项中属于非正式沟通的是（D）A.组织之间的公函往来B\文件下达C\上级指示D．组织成员之间的私下交谈15、下列说法中不正确的是（B）A.孤立的与外界没有任何关系的组织系统实际上是不存在的。

商务沟通参考答案

商务沟通参考答案商务沟通参考答案商务沟通是现代商业活动中不可或缺的一部分。

它涉及到与客户、合作伙伴和同事之间的交流，对于建立良好的合作关系和实现商业目标至关重要。

在商务沟通中，我们需要注意到一些关键要素，以确保信息的准确传达和有效沟通。

以下是一些商务沟通的参考答案，希望对您的商务活动有所帮助。

1. 有效的沟通技巧在商务沟通中，有效的沟通技巧是至关重要的。

首先，要确保语言清晰简洁，避免使用复杂的行话或术语，以免引起误解。

其次，要保持积极的身体语言，例如保持良好的姿势和眼神接触，以显示出自己的专注和兴趣。

最后，要善于倾听，给予对方足够的时间表达观点，并及时作出回应。

2. 有效的书面沟通在商务活动中，书面沟通也是非常重要的。

首先，要确保文档的格式清晰、易读，并使用适当的标点符号和语法。

其次，要注意使用正确的商务用语，避免使用过于正式或过于随意的语言。

最后，要注意文档的结构和逻辑性，确保信息的有序传达。

3. 跨文化沟通在全球化的商业环境中，跨文化沟通变得越来越重要。

了解不同文化背景和价值观的差异，可以帮助我们更好地理解对方，并避免误解和冲突。

在跨文化沟通中，要尊重对方的文化差异，包括礼仪和传统习俗，并避免使用可能被视为冒犯或不尊重的言辞。

4. 解决冲突和处理挑战商务沟通中难免会遇到冲突和挑战。

在处理冲突时，要保持冷静和客观，并寻求共同的解决方案。

避免过度批评或指责对方，而是集中精力解决问题。

在处理挑战时，要灵活应对，并寻找创新的解决方案，以保持商业关系的稳定和持续发展。

5. 建立信任和合作关系商务沟通的最终目标是建立信任和合作关系。

要建立信任，首先要保持诚实和透明，避免隐瞒或夸大事实。

其次，要积极履行承诺，并及时回应对方的需求和问题。

最后，要建立良好的合作关系，通过共同的目标和利益，寻找双赢的机会和解决方案。

总结商务沟通是商业活动中不可或缺的一部分。

通过有效的沟通技巧、书面沟通、跨文化沟通以及解决冲突和处理挑战的能力，我们可以建立良好的商业关系，并实现商业目标。