酒店前台接待常用英语

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酒店前台接待日常英语知识「推荐」

酒店前台接待日常英语知识「推荐」

酒店前台接待日常英语知识「推荐」为帮助大家更好地做好酒店前台接待,下面,为大家分享酒店前台接待日常英语,希望对大家有所帮助!1.当我们想要与客人确认房间预订情况的时候,可以这样说:(1)What kind of room would you be prefer?您要什么样的房间?(2)Have you got a booking?您预订了吗?(3)A single room or a double room?要单人间还是双人房间?2.确认好房间后,为了了解客人的个人信息,我们可以这样问:(1)May I see your passport?我能看一下您的护照吗?(2)Could you fill in this form, please?请您填一下这张登记表好吗?(3)Could you sign your name, please?请您签一下名,好吗?3.最后,假设还要向客人询问其他问题,可以这样说:(1)How would you like to pay, sir , in cash or by credit card ?先生,请问您是用现金付款还是用信用卡付账?(2)Do you know which unit is responsible for the reception?您知道您是由哪个单位负责接待的吗?(3)Could you keep your room key until you check out ?请您在住宿期间自己保管钥匙,直到结帐离开。

1.要与客人核对账单情况,可以这样说:(1)Here is y our bill. It‘s 2000 Yuan in all.这是您的账单。

总共2000元。

(2)Please check it and sign here.请核对一下,在这里签个字。

(3)May I check the details for you , please?我能为您核对账单上的详细内容吗?(4)We''ll have to charge you $10 extra.我们要向您额外收10美元。

【酒店宾馆前台接待常用英语对话】宾馆前台接待

【酒店宾馆前台接待常用英语对话】宾馆前台接待

【酒店宾馆前台接待常用英语对话】宾馆前台接待1.Id like to book a double room for Tuesday next week.下周二我想订一个双人房间。

2.Whats the price difference?两种房间的价格有什么不同?3.A double room with a front view is 140 dollars per night,one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元,背阴面的每晚115美元。

4.I think Ill take the one with a front view then.我想我还是要阳面的吧。

5.How long will you be staying?您打算住多久?6.Well be leaving Sunday morning.我们将在星期天上午离开。

7.And we look forward to seeing you next Tuesday.我们盼望下周二见到您。

8.Id like to book a single room with bath from the after-noon of October 4 to the morning of October10.我想订一个带洗澡间的单人房间,10月4曰下午到10月10曰上午用。

9.We do have a single room available for those dates.我们确实有一个单间,在这段时间可以用。

10. What is the rate, please?请问房费多少?11.The current rate is$ 50 per night.现行房费是50美元一天。

12. What services come with that?这个价格包括哪些服务项目呢?13.That sounds not bad at all. Ill take it.听起来还不错。

酒店前台日常实用英语口语 很全

酒店前台日常实用英语口语 很全

酒店前台英语口语一.概述在酒店里所使用的英语会话,基本上是属于商业英语,与日常生活会话中所使用的英语略有不同,较注重礼节。

正式英语通常会让人误解为极艰深的英语,其实,只要套用一定格式的句子和单词,就可以了。

例如:非正式英语正式英语What’s your name? May I have your name?您贵姓?请问您贵姓大名?Do you want some tea? Could you like some tea?您要喝茶吗?请问您想喝茶吗?Over here, please. Could you come this way please?这边请。

请您往这边走好吗?* 不要说OK, Sure, Yeah等等,而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等,也不适合在酒店中使用。

* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。

可以说“just a moment, please. I’ll check that for you.” (请稍候,我来帮您确认),然后请有能力处理的人前来协助。

* 对男性客人,尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时,最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩,可以直接使用Excuse me,但是不可以直接称呼boy或girl.* 正视对方的眼睛,以显示出你的信心和诚意。

但必须注意,注视对方的眼睛,并不是无理地盯着对方看。

* 在面对语言不通的外籍人士时,一定要多加利用手势和肢体语言。

但是使用手势时要特别小心,因为对于不同国家、民族而言,手势的意义也大不相同。

二.基本待客英语(一)在正式的英语表现里,疑问基本句型可分为下列四种:1. May I ~2. Could you ~3. Would you ~I ~?只要理解这四种基本的句型,就可以处理大部分业务上的状况。

酒店前台接待英语用语

酒店前台接待英语用语

酒店前台接待英语用语酒店前台接待英语用语一、预订服务Good morning. This is Room reservation. May I help you? 早上好,客房预订处,我能为您做什么?What kind of room would you like to reserve ?您想订哪种类型的房间?A single room or a double room ?要单人间还是双人房间?For which dates do you want to book the rooms ?您想订哪几天的房间呢?What time will you be arriving?您将在何时到达?May I know your name ?您能告诉我您的名字吗?How long will you be staying?您将要住多久?I’d like to confirm your reservation.我要确认一下您的预订。

I’ll check the room availability.我查查客房预订情况。

You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金。

There is a 10 per cent discount .10%的折扣。

二、接待服务What kind of room would you be prefer?您要什么样的房间?Have you got a booking?您预订了吗?A single room or a double room?要单人间还是双人房间?A double room costs 368 Yuan per night . 双人房的房价是每晚368元。

Breakfast is also included.早餐也包括在内。

May I see your passport?我能看一下您的护照吗?Could you fill in this form, please?请您填一下这张登记表好吗?This is your room card and room key?这是您的房卡和房间钥匙。

【英语口语】酒店前台日常基本英语用语

【英语口语】酒店前台日常基本英语用语

【英语口语】酒店前台日常基本英语用语欢迎和问候语:1.Good morning/afternoon /evening , sir/madam早上(下午、晚上)好,先生(夫人)。

2.How do you do?您好!(初次见面)3.Glad to meet you!很高兴见到您!4.How are you?您好吗?Fine,Thanks.And you?很好,谢谢。

您好吗?5.Welcome to our hotel/restaurant.欢迎到我们宾馆(餐厅)来。

6.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。

答谢和答应语:1.Thank you (very much).谢谢您(非常感谢)。

2.You are welcome.不用谢。

3.Not at all.不用谢。

4.It’s my pleasure.非常高兴为您服务。

5.Thank you for staying in our hotel.感谢您住在我们酒店。

6.I’m sorry.很抱歉。

7.Excuse me.对不起。

8.I’m sorry,It’s my fault.很抱歉。

那是我的过错。

9.Sorry to have kept you waiting.对不起,让您久等了。

10.Sorry to interrupt you.对不起,打扰您了。

11.I’m sorry about this.对此表示抱歉。

12.That’s all right.没关系。

13.I beg your pardon.对不起,没听明白14.I’m sorry,I don’t understand.Could you repeat that?对不起,没听懂,可以重复一遍吗?15.Just a moment,please.I’ll get the manager.您稍等,我去叫经理。

征询语:1.Can(May)I help you?我能帮您什么吗?2.What can I do for you.我能为您干点什么?3.Is there anything I can do for you?有什么能为您效劳的吗?4.Just a moment,please.请稍等一下。

酒店前台接待英语口语实用用语

酒店前台接待英语口语实用用语

酒店前台接待英语用语一、预订服务Good morning. This is Room reservation. May I help you早上好,预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s 8.10 Yuan RMB for one US dollar1美元兑换8.10元人民币;情景对话一、 Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, pleaseG: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit cardG: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2.C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt ,Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、 Reservation1. C: Good morning . This is room reservation . May I help youG: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseG:C: What time do you expect to arrive , sirG: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand。

酒店英语口语学习手册之前台接待日常用语

酒店英语口语学习手册之前台接待日常用语

前台接待平常用语Part 1 Greetings第一部分问候1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?欢迎光顾海悦酒店。

我是***,请问我该怎么称呼你呢?2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?先生/女士,你好!请问我能为您做点什么?3. My name is ***, is there anything else I can do for you, just let me know.我叫***,假如需要我为您做些什么,请告诉我。

4.If you have any problems, please feel free to contact us.假如你有任何需要,请随时联络我们。

Part 2 Helping to Check-in.第二部分协助入住1. Please have a s eat for a while I’ll help you with the check-in procedure.请在那边稍坐一会儿,我将会为您办理入住手续。

2. Would you please give me your passport and credit card? I’ll return them to you right away after the check-in procedure.请把您旳护照和信用卡交给我。

办完入住手续后,我会立即偿还给您。

3. How many nights will you stay this time?这次入住您会住多少天?4. Which room would you like, smoking room or non-smoking room?您是要吸烟房间还是不吸烟房间?5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?先生/女士,不好意思,打扰一下。

酒店前台英语词汇

酒店前台英语词汇

酒店前台英语词汇Introduction:英语是一种全球通用的语言,在酒店行业中,对于前台工作人员来说,使用英语进行沟通是非常重要的。

本文将介绍一些在酒店前台工作中常用的英语词汇,帮助前台工作人员更好地与客人沟通和提供服务。

1. Greeting and Check-in:- Welcome: 欢迎- Good morning/afternoon/evening: 早上好/下午好/晚上好- How may I assist you?: 有什么能帮到您的吗?- Can I help you?: 我可以帮您吗?- May I have your name, please?: 请问您贵姓?- Could you fill out this registration form, please?: 您能填写一下这份登记表吗?- Do you have a reservation?: 您有预订吗?- Could you show me your ID/passport?: 您能给我看一下您的身份证/护照吗?- Here is your room key: 这是您的房间钥匙- Enjoy your stay: 祝您入住愉快2. Room types:- Single room: 单人间- Double room: 双人间- Twin room: 双床房- Suite: 套房- Connecting rooms: 连通房间- Smoking/non-smoking room: 吸烟/非吸烟房间- Deluxe room: 豪华房间- Executive room: 行政房间- View room: 观景房3. Facilities and Services:- Wi-Fi password: Wi-Fi密码- Gym: 健身房- Swimming pool: 游泳池- Restaurant: 餐厅- Room service: 房间服务- Laundry service: 洗衣服务- Wake-up call: 叫醒服务- Taxi reservation: 出租车预订- Concierge: 酒店服务台4. Check-out and Payment:- Check-out time: 退房时间- How was your stay?: 感觉如何?- Did you enjoy your stay?: 您住得愉快吗?- May I have your feedback?: 您能给予一些反馈吗?- How would you like to settle the payment?: 您如何结算费用?- Cash: 现金- Credit card: 信用卡- Receipt: 收据- Thank you for choosing our hotel: 感谢您选择我们的酒店5. General Phrases:- Excuse me, where can I find...?: 打扰一下,请问……在哪里?- Could you please repeat that?: 您能请再说一遍吗?- I'm sorry for the inconvenience: 对不起给您带来不便- Is there anything else I can help with?: 还有其他需要我帮忙的吗?- Have a nice day/night!: 祝您白天/晚上愉快!Conclusion:本文介绍了一些在酒店前台工作中常用的英语词汇,包括问候客人、登记入住、客房类型、设施服务、退房结算等。

酒店前台常用英语

酒店前台常用英语

饭店交流用语之欢迎、问候用语1、G ood morning(afternoon, evening), sir(madam)早上(下午、晚上)好,先生(夫人)。

2、H ow do you do?您好!(初次见面)Glad to meet you.很高兴见到您。

3、H ow are you?您好吗?Fine, thanks. And you?很好,谢谢。

您好吗?4、W elcome to our hotel (restaurant, shop).欢迎到我们宾馆(餐厅、商店)来。

5、W ish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。

6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。

(客人刚入店时)I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。

(客人在饭店逗留期间)I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。

(客人离店时)7、H ave a good time!祝您过得愉快!8、***hotel, front desk. Can I help you? *** 饭店,前厅。

您找谁?9、S orry, I ’ ve dialed the wrong number.对不起,我拨错号了。

10、May I speak to your general manager?能和你们总经理说话吗?Speaking.我就是。

11、、Sorry, he is not in at the moment.对不起,他现在不在。

Would you like to leave a message?您要留口信吗?12、Pardon.对不起,请再说一遍,好吗?I beg your pardon.对不起,请再说一遍,好吗?饭店交流用语之祝贺用语13、Congratulations!祝贺您!14、Happy birthday!生日快乐!15、Happy new year!新年快乐!16、Merry Christmas!圣诞快乐!17、Have a nice holiday!假日快乐!18、Wish you every success!祝您成功!答谢和答应语:19、Thank you (very much).谢谢您(非常感谢)。

前台接待英语

前台接待英语

一、欢迎(Greeting):1、“早上好/中午好/晚上好,欢迎光临汇美酒店。

”“Good morning/afternoon/evening, welcome to Hui Mei Hotel.”2、“见到您真高兴!”“Nice to meet you!”3、“好久不见,您还好吗?”“Long time no see. How are you?”4、“敬请光临!”“We welcome you and would appreciate your advice!”二、询问(Inquiry):1、“您好,请问您有预订吗?”“Excuse me, do you have any reservation?”2、“请问您需要住多久呢?”“Excuse me, how long will you stay with us?”3、“请问有什么可以帮到您吗?”“What can I do for you?”4、“请出示一下您的证件好吗?”“May I have your passport please?”5、“请问您需要叫醒服务吗?”“Excuse me, do you need morning-call service?”三、道歉(Apologize):1、“不好意思,打扰您了。

”“I am sorry to disturb you?”2、“非常抱歉,这是我的错。

”“I think I am very sorry, it’s my fault.”3、“对本酒店给您造成的不便之处我们深感歉意!”“We are awfully sorry for the inconvenient.”4、“不好意思,让您久等了。

”“I am sorry to have kept you waiting.”四、感谢(Thanks):1、“谢谢您的建议/意见。

”“Thanks for your suggestion/opinion.”2、“谢谢您的来电。

酒店前台常用英语单词

酒店前台常用英语单词

酒店前台常用英语单词酒店前台是旅客入住酒店时的第一站,因此前台工作人员需要掌握一定的英语单词和表达方式,以便更好地为客人提供服务。

以下是一些常用的英语单词和表达:1. Check-in:入住登记2. Check-out:退房结算3. Room reservation:房间预订4. Room type:房间类型5. Room rate:房间价格6. Room key:房卡7. Amenities:设施8. Complimentary:免费提供的9. Room service:客房服务10. Concierge:门房11. Bellman:行李员12. Front desk:前台13. Receptionist:接待员14. Invoice:发票15. Credit card:信用卡16. Cash:现金17. Deposit:押金18. Late check-out:延迟退房除了以上常用的英语单词外,前台工作人员还需要掌握一些基本的英语表达方式,例如:1. May I help you?:我能帮您吗?2. How many nights will you be staying?:您会住几晚?3. Would you like a smoking or non-smoking room?:您需要吸烟房间还是禁烟房间?4. Would you like to pay by credit card or cash?:您是用信用卡还是现金支付?5. Do you need any assistance with your luggage?:您需要帮忙搬运行李吗?掌握这些常用的英语单词和表达方式,前台工作人员可以更加顺畅地与客人沟通,提供更好的服务。

酒店前台英语100句

酒店前台英语100句

手册,应有尽有----------------------------------------------------------------------------------------------------------------------------------------------------------酒店前台英语100句欢迎和问候语:1) Good morning(afternoon, evening),sir(madam).早上(下午、晚上) 好,先生(夫人) 。

2) How do you do ? 您好!(初次见面)How do you do ? 您好!Glad to meet you . 很高兴见到您。

3) How are you ? 您好吗?Fine ,thanks. And you ? 好的,谢谢。

您呢?4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。

5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。

6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。

欢迎和问候语:1) Good morning(afternoon, evening),sir(madam).早上(下午、晚上) 好,先生(夫人) 。

2) How do you do ? 您好!(初次见面)How do you do ? 您好!Glad to meet you . 很高兴见到您。

3) How are you ? 您好吗?Fine ,thanks. And you ? 好的,谢谢。

您呢?4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。

酒店英语口语:酒店前台简单接待服务英语

酒店英语口语:酒店前台简单接待服务英语

以下是⽆忧考整理的《酒店英语⼝语:酒店前台简单接待服务英语》,希望⼤家喜欢!简单接待 & 服务英语⼀ Cheek in1、 GreetingGood morning/ Afternoon /Evening ,sir /madam.Welcome to our hotel.2、Do you have a reservation? /Have you booked the room? 您预订过吗?Please show me your passport , and fill in these forms. 请出⽰⼀下您的护照,并将这些单⼦填写⼀下。

How many days do you want to stay? 您想住⼏天?How do you wish to settle your account, in cash or by credit card?您想⽤什么⽅式结帐,现⾦还是信⽤卡?(1.please give me XXX yuan as deposit,you room charge is XXX,the other we will refund you when you check out. 请付XXX 的预付⾦,您的房费是XXX,剩下的钱将在您结帐时退还给您。

2.could you show me your credit card? I will make a deposit of XXX yuan which will be frozen through bank, when you check out, you should show me your credit card again, we will deduct charge for room by your real consumption and off-line出⽰⼀下您你信⽤卡好吗?我刷您XXX的预授权,结帐时您需要再出⽰⼀下您的信⽤卡,我们将根据您的实际消费扣除您的费⽤,然后做离线交易。

酒店前台接待日常英语口语

酒店前台接待日常英语口语

酒店前台接待日常英语口语酒店前台接待日常英语口语有哪些你知道吗?你对酒店前台接待日常英语口语了解吗?下面是yjbys 小编为大家带来的酒店前台接待日常英语口语的知识,欢迎阅读。

Part 1 Greetings 问候1.Welcome to XXXX Hotel. Im..., what should I call you, please?欢迎光临XXX 酒店。

我是...,请问我该怎么称呼你呢?2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士,你好!请问我能为您做点什么?3. Myname is ..., is there anything else I can do for you, just let me know.我叫...,如果需要我为您做些什么,请告诉我。

4.If youhave any problems, please feel free to contact us .如果你有任何需要,请随时联系我们。

5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗?\请问你是会员吗?6.Whatkind of room would you like ?请问您需要什么类型的房间。

7.Sorry,I dont quite understand .对不起,我不是很明白。

8.Imafraid weve fully booked for that time .抱歉,我们那个时段已给订满了。

9.Itsthe hot /peak/busy season ,you know ?。

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基本待客英语(一)在正式的英语表现里,疑问基本句型可分为下列四种:1. May I ~2. Could you ~3. Would you ~I ~只要理解这四种基本的句型,就可以处理大部分业务上的状况。

1.自己要做什么事时,就使用May I ~May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开May I see your passport, please?请让我看一下您的护照好吗May I know your nationality, please?请问您的国籍是什么2.麻烦客人时,可使用Could you ~Could you fill out the form, please?请您填写这张表格好吗Could you write that down, please?请您写下来好吗Could you draft the fax, please?请您写下传真的草稿好吗Could you hold the line, please?请不要挂电话好吗3.询问客人的喜好或是做什么时,可使用Would you ~Would you like tea or coffee?请问您要喝茶还是咖啡Would you like to take a taxi?请问您要搭计程车吗Would you mind sitting here?请问您介意坐在这里吗** 只要在疑问词后加“Would you ~”,就可以提出大部分的询问。

When would you like to visit Foshan?请问您想要何时参观佛山When would you like to have lunch?请问您想在哪里用餐What time would you like to eat?请问您想何时用餐Who would you like to contact?请问您想和谁联络Which kind of room would you prefer?请问您喜欢哪一种房间How would you like to settle your bill?请问您的账单如何处理How long would you like to stay?请问您要逗留多久How many tickets would you like to buy?请问您要买几张票4.在提供建议协助、征求意见时,可使用Shall I ~ 或Would you like me to do ~Shall I draw the curtains?请问需要我把窗帘拉上吗Shall I draw you a map?请问要我为您画一张地图吗Shall I make the reservation for you?请问要我为您安排预约吗(二)招呼语Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)在这些招呼语的后面接句子,例如:Good morning, sir. Are you checking-out?早上好,先生,请问您要退房吗Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel. 中午好,先生,欢迎光临佛山电子宾馆Good evening, Ms. May I help you?晚上好,小姐,请问我能为您服务吗后面也可以接上自己酒店名称、部门名称,如:Good morning, sir. This is the Front Desk. May I help you?早上好,先生。

这里是服务台,请问您需要服务吗(三)回答1.一般性的回答I see, sir.我明白了,先生。

Certainly, sir.好的,先生。

2.请对方再等一会儿Just a moment, please.请稍等。

Thank you for waiting.您久等了,先生。

I am very sorry to have kept you waiting. 很抱歉让您久等了。

Could you wait a little longer, please请您稍候好吗3.要麻烦客人或是拒绝客人的要求时拒绝客人时,不要一口回绝说“No.”,要委婉一些。

I am afraid I can’t do that.不好意思,我恐怕没办法那样做。

Excuse me, sir. Please let me pass.不好意思,先生,麻烦让我过一下。

4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错,就说:“We are sorry.”。

I am very sorry for the delay.很抱歉延误了时间I am very sorry for the inconvenience.很抱歉造成您的不便。

I would like to apologize for the mistake. 为这个错误我深致歉意。

5.客人对自己说“Thank you.”时回答You are welcome.不客气。

Thank you, sir.谢谢您,先生。

Thank you very much.非常感谢您。

6.交给客人某些东西时,可以说Here you are.您要的东西在这里。

Here is your room key.这是您的房间钥匙。

Here it is.这是您的东西。

7.当客人准备离开时,可以说:Have a nice day.祝您有美好的一天。

Please enjoy your stay祝您住宿愉快。

We hope to see you again soon.希望不久能再次见到您。

Thank you for staying with us.谢谢光临。

8.当客人的英语难以理解时面对客人的疑问,不要只是一味地傻笑,或是一直说Yes, Yes.如果听不懂事,要向客人提出疑问,或是先向对方说“Just a moment, please.”, 然后请求他人协助。

Pardon对不起Pardon me对不起I beg your pardon对不起请再说一遍好吗Could you repeat that, please请您重复一遍好吗若是不敢肯定对方所说的部分内容时,可以将不明白的部分重复一遍,如:Excuse me, sir. Do you mean you lost your room key不好意思,先生,您是说您丢了房间的钥匙电话英语的应对1.接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。

例如:“Hello, this is Information Desk.”您好,这里是问询处。

“Information Desk speaking. May I help you”问询处,请问您要服务吗2.打错电话时如果是外线打错时,可以回答:I am afraid you have the wrong number.不好意思,您打错电话了。

This is the FOSHAN Electrcical Hotel,这里是佛山电子宾馆.如果是总线转错内线时,可以回答:This is Room Reservations. I’ll transfer your call to Restaurant Reservations. 这里是客房预约处,我帮您转接到餐厅预约柜台。

3.当负责的工作人员不在时I am afraid is out at the moment. He should be back around 5 .不好意思,林先生现在外出。

他应该会在下午5点左右回来。

I am afraid is on another line. Could you hold the line, please不好意思,郝先生正在讲电话。

请您在线上稍侯好吗I’ll tell him to call you back when he returns.他回来时,我会请他回电。

May I have your name and phone number, please请告诉我您的大名和电话好吗4.当会话结束时结束电话中的对话时,不可以简单说“bye-bye”,最好说:Thank you for calling.感谢您的来电。

You are welcome, sir.先生,不客气。

We look forward to hearing from you.我们静候您的佳音。

Please contact me if you have any further questions.如果您有任何其他问题,请和我联络。

三.柜台服务B=行李服务员(Bellman)C=服务员 (Clerk)H=(Housekeeping)BC=(Bell Captain)G=客人(Guest)To the Front Desk.带客人到柜台B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel. 小姐,晚安。

欢迎光临佛山电子宾馆。

G: Thank you.谢谢你。

B: How many pieces of luggage do you have请问您有多少件行李G: Just this three.只有这3件。

B: Two suitcases and one bag. Is that right2个旅行箱和1个手提皮包,这样对吗G: Yes. That’s all.对,就这些了。

B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there. 我来带您到柜台,这边请。

我先将您的行李放在柱子旁边。

G: I see, thanks.我知道了,谢谢。

B: A bellman will show you to your room when you have finished checking-in.当您办好住宿登记时,行李服务员会带您到房间。

G: OK. Fine.好极了。

B: Please enjoy your stay.祝您住宿愉快。

Taking a guest to the room。

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