(完整版)酒店前台英语试题

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前厅(接待)英语习题

At the Reception DeskI. Expressions1、登记/入住2、registration card/ form3、兑换率4、service charge5、Arrival & Departure date6、做电话预定7、waiting list8、国际直播电话9、no show guest10、带对床的双人房II. Translation1.先生，请问您需要什么样的房间？我们有单人间，双人间，法式、中式、日式豪华套房。

2.很抱歉，所有的房间都被预定完了。

如果您愿意的话我们可以帮您联系其他酒店。

3.能告诉我您的抵达和离店日期吗？您准备用现金还是信用卡付款？4．The Front Office staff seem to “do it all”___ receive reservations, register guests, assign rooms, distribute baggage, store guests’valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out and so on.5．Hold the line, please. I will connect you to Mr. Wilson. …I’m sorry, the extension is busy now. Will you try the call later or leave a message?8. Have you made a reservation? Please tell me your name. I will check to see if there is a room available. ……Yes, there is a suite room. Would you like to register?6. Our Hotel is located on Nanjing Road, close to the Bund. If you want to go to the friendship store, you can cross the road, go down three blocks and you will see the store on the corner. You won’t miss it.7.According to today’s exchange rate, ever US dollar in cash is equivalent to 8.32 yuan, RMB. Please show me your passport and fill in the memo…If you want to checkout right now, please tell me your room number and I will prepare the bill for you. III.Reading ComprehensionDirections: Read the following passages and then choose the best answer to each question.Because We’re THE FIRST AND ONLY INTERNATIONAL HOT EL IN SHANGHAI Where else? To Celebrate the National and the 8th National Games Daily Room Rate (From 27 Sep. －5 Oct. 97) RMB 550－single occupancy (单人套房); RMB 600－double occupancy (双人套房) (Breakfast included). This exceptional offer is also good for weekend (Fri, Sat, Sun & National Public Holidays) until 31 Dec. 97. New Asia Tomson Hotel Reservation Hotline Shanghai China 8008201221.Hotel Address: 777 Zhangyang Road Shanghai 200120, PRC.1. From the above we know that New Asia Tomson Hotel wants to _______ .A.persuade foreign travelers to stay in the hotelB.sell some of its rooms at very low pricesC.be the best hotel in Shanghai, even best in ChinaD.let its guests live a better life in the hotel2. If you stay at New Tomson Hotel around our National Day, you _______ .A.have to pay 660 yuan for your roomsB.won’t have to pay for your roomsC.find it impossible to see a better hotel in ChinaD.won’t have to pay for your breakfastIV.QUESTIONS1. What is the service procedure for registration?2. Could you name the different types of the guest in the hotel?3. What is room status? How many categories of room status are there?V. WritingDirections: Write a short composition about 120 words on the following topic:A Good Front Office ClerkAnswer sheetI. Expressions1、Check in/ register2、入住登记卡3、Exchange rate4、服务费5、抵离日期6、Make a reservation7、候客名单8、IDD9、应到未到客人10、Double room with twin-bedsII. Translation1.What kind of room would you like, sir？We have double room，single room，suites in French、Japanese、Chinese style.2.Sorry, All the rooms have been booked out. We can help you to get in touch with another hotelif you want.3.May I know your arrival and departure dates？Would you like to pay in cash or by creditcard？4．前厅部似乎是无所不能——接受预定，登记如住，分配房间，分发行李，储存客人贵重物品，提供问讯服务，传诵邮件和留言，兑换外币，检查入住率，为客人结帐等。

酒店前台常用英语

酒店前台常用英语一、酒店前台常用英语---信用卡相关酒店前台常用英语（一）1．您的信用卡是被ATM机吞了吗？Is your credit card swallowed by ATM?2．如果30秒之内不将卡取走，您的卡将会被ATM机收回。

Your credit card will be swallowed by ATM if you don’t retrieve it in 30 seconds.3．请您不要着急，出现这种情况我们可以帮助您联系ATM机的所属银行。

Don’t worry, we could contact the bank of the ATM for you.4．取卡需要您本人带着护照去银行办理。

To get you card back, you have to go to the bank with you passport.酒店前台常用英语（二）5．您可以联系信用卡的发卡银行询问情况。

You could contact the issuing bank for information.6．每天下午银行都会来人对ATM机进行维护，并补充现金。

The ATM is maintained by the staff of the bank every afternoon, and they will put money in it.7．您从ATM机中取出的本地货币是按当日汇率兑现的。

The local currency you withdraw from ATM is cashed in at the exchange rate of the day you withdraw it. 8．我们将从您的信用卡中要出2000元的授权作为押金。

Please give us the authorization of 2000 Yuan from your credit card as the deposit.9．请您想信我们酒店有着良好的信誉，您的信用卡授权我们将会取消。

酒店前厅部英语测试卷

FO English Test（RECP）酒店前厅部英语测试卷一、Please translate the following words and phrases into English.（10分）1.空调2.连通3.免费房4.中国国际旅行社________ _______ _________ ________________5.目的地6.保证7.在房间办理入住________ ________ ___________________8.加床 9.免打扰 10.婴儿床_________ __________ ___________________二、Please translate the following phrases, and write out abbreviation.（20分)1.行政办2.管家部3.人力资源部经理________ ___4.餐饮部总监5.工程部6.保安部________ ___7.市场销售总监 8.预订部 9.电脑房________ ___10.行政楼层 11.Advance Deposit 12.Cheque________ ___ ________ ___ 13.Diners Club 14.Dragon Card 15.Euro________ ___ 16.Renmibi 17.Pay by Outsider 18. Personal Account ________ ___ 19.Traveler’s Cheque 20.Payment on Departure________ ________三、To choose the best option from the following ones that provided. （10分）1.( ) He is a guest of ______.A. Room the 601B. 601 RoomC. Room 601D. the Room 6012.( ) About ______ of the guests in our hotel are foreigners.A.. third-fifthsB. three-fifthsC. three-fivesD. three-fifth3.( ) ---When is your birthday?---It’s on Saturday______.---------------------------------------------------------精品文档A. third MarchB. the third of MarchC. three MarchD. the three of March4. ( ) The price was reduced______.A. by 15 percentsB. by 15 percentC. by percent of 15D. on 15 percent5. ( ) Ask him to give me______.A. the twoB. the towC. the two oneD. the second one四、 Please translate the following sentences into English ones. （30分）a)A：对不起，先生，请问现在是几点？B：X小姐，现在是七点过八分。

前台英语

Reservation 预订1．Good morning/evening. Reservation. How may I help you?早上好/晚上好，这里是酒店客房预订部，请问有什么可以帮到您？2．What can I do for you?我能为您帮什么忙吗？3．Hold on line, please.请稍等，好吗？4．Could you wait a minute, please?请稍等，好吗？5．Are you with a company您是公司预订吗？6．Is this reservation for you or for another party?请问这是为您预定还是为其它人预定呢？7．Under what name is the booking for, and telephone number?请问这是以谁的名义预定的呢，电话号码是多少？8．May I know you departure date?请问您的离店日期是哪天？9．How long are you going to stay in our hotel?请问您在我们酒店住几天？10．How many people are there in your party?您们一共几个人？11．That will be four nights.四个晚上。

12．May I know the arrival date, please?请问哪天入住？13．Is it just for tonight?请问只住今天一晚吗？14．When do you check in?请问您什么时候入住？15．Would you like a single room or a double room?请问您想订单人间还是双人间？16．What kind of room would you like/prefer?请问您喜欢什么样的房间？17．Would you please tell me your full name, please?请问您的全名是？18．And your address, please?请问您的地址是？19．May I know you telephone number, Mr Smith?史密斯先生，请问您的电话号码是？20．May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？21．How would you like to guarantee your reservation?请问您的担保方式是？22．May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。

前厅服务英语口语测试题

前厅服务英语口语测试题前厅服务英语口语测试题（1）一、朗读下列句子：1、Please call a taxi for me.2、It will take about fifty minutes to go to the airport..3、This is the Brief Introduction of the Hotel .4、Leave the luggage out of the door, please .二、将下列句子译成中文：1、I’m sorry, we have not shuttle bus to the railway station .2、I will take the staff’s lift .3、Is there anything else I can do for you ?4、Excuse me, have you checked out already ?三、回答提问；1.Is there a bar in your hotel?2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then?前厅服务英语口语测试题（2）一、朗读下列句子：1、No parking here, sir, please drive your car to the parking lot .2、Excuse me, sir, where do you want to go ?3、Please take the guest’s elevator, and wait in your room.4、After you, sir.二、将下列句子译成中文1、Here is your baggage.2、Do you still have rooms available?3、May I have your name, please?4、Your room bill is paid by the travel agency till today.三、回答提问1.I,m travelling to Beijing the day after tomorrow.Can you tell me whereI can buy the air ticket?2. A guest calls to say,”this is room 204,the noi se in room 205 is awful.I can’t sleep.Can you do something about it.”What would y ou say if you were the assistant manager?前厅服务英语口语测试题（3）一、朗读下列句子：1、The dining room is over there.2、I want to leave a message for Room 1506.3、This is the closet and that is the save deposit box.4、Just a moment, please, I will take the luggage cart.二、将下列句子译成中文1、What is the standard room price?2、Which style do you prefer?3、How did you make the reservation, by telephone or by fax?4、I will apologize for this case.三、回答提问1.I,m planning to take a friend of mine to dinner.Could you recommered to me a good local restaurant where I can find some good Chinese dishes.2. A checking out guest is complaning,”This is the highest bill I’ve ever got ,Why so much? I’ve just been here for 3 days!”What would you say if you were the cashier?前厅服务英语口语测试题（4）一、朗读下列句子：1、Where can I rent a bicycle?2、How many pieces of luggage have you got together?3、Good morning, sir, Bell Captain Desk, please.4、We do have rooms available for these days.二、将下列句子译成中文：1、Is breakfast included?2、Have you made a reservation?3、Could you make a morning call for me at 6: 00 tomorrow morning?4、It’s very far from our hotel.三、回答提问1.I suppose I,d like something made in China as gifts for my husband and daughter.2. A guest calls to the front desk shortly after his check –in.”I was told that my room is facimg the park, but what I can see now is only a group of trees!” What would you say if you were the clerk?前厅服务英语口语测试题（5）一、朗读下列句子：1、We have this service, please go to the Western Entrance.2、I’ll be right up there.3、Thank you for your kindness. No tipping in our hotel.4、We have rooms of twin and suite.二、将下列句子译成中文：1、Can we get some discount for weekend?2、How to spell your name?3、I want to have an extension.4、We’ll be attentive to it as soon as possible.三、回答提问1.Iplanned to check out this morning , but my flight doesn,t leave until7p.m. Could I check after 5p.m.?2. A mid aged lady complains to you,”I have a deluxe suite in this hotel,and I’ve just arrived but they said my dogs can，t go to my room with me。

酒店管理英语考试题目及答案,大学英语考试

1）front office department 前厅部45）baby sitting service 托婴服务2）single room 单间46）baby cot 婴儿床3）deposit 押金47）pillow 枕头4）breakfast voucher 早餐券48）quilt 被子5）foreign exchange 外汇兑换49）room service 送餐服务6）exchange memo 兑换水单50）door knob menu 门挂菜单7）exchange limit 兑换限额51）bacon 熏肉8）bellboy 行李员52）American breakfast 美食早餐9）baggage tag 行李牌53）resident coach 常驻教练10）elevator 电梯54）fitness center 健身中心11）backpack 背包55）Logging machine 跑步机12）operator 接线员56）hair salon 美发厅13）general switchboard 总机57）hairdresser 美发师14）collect call 对方付费电话58）hair care 头发护理15）IDD 国际长途直拨59）manicure 修指甲16）check out 结账退房60）dry sauna 干蒸桑拿17）receipt 发票61）sauna pair 桑拿桶18）credit card 信用卡62）face towel 毛巾19）personal check 个人支票63）swimmer’s poll 深水泳池20）welcome tea 欢迎茶64）shallow area 浅水区21）peep hole 猫眼65）life guard 救生员22）luggage rack 行李架66）free style 自由泳23）water boiler 电水壶67）swimming suit 游泳池24）emergency exit 安全出口68）shopping arcade 购物长廊25）headache 头痛69）diamond ring 钻石戒指26）pain killer 止痛药70）chain bracelet 手链27）sleeping pill 安眠药71）V neck V领28）vacuum 吸尘器72）Ink landscape 水墨山水画29）overnight staff 夜班服务员73）conference 会议厅30）DND sign 请勿打扰标志74）standing lectern 立式讲台31）tissues holder 纸巾盒75）wireless mike 无线麦克风32）hair dryer 电吹风33）comb 梳子76）headset 耳机34）bathrobe 浴袍77）swimming trunks 游泳裤35）bath mat 地巾78）receptionist 前台接待36）sewing bag 针线包79）projector 投影仪37）laundry bag 洗衣袋38）ironing 熨烫39）dry-clean 干洗服务40）necktie 领带41）scarf 围巾42）maintenance service 维修服务43）leaking 漏水44) stuck 卡住的1）恐怕单间都定完了，换个大床间怎么样？I’m afraid that single rooms are fully booked, how about a double room instead?2）您打算呆多久？how long would you plan to stay?3）请填写登记表？could you fill in the registration form?4）请先付1000元做定金。

酒店前厅英语测试卷

前厅英语测试卷FO English Test一、Please give these p hrases’ abbreviation (请给出以下短语的缩写)（44分）1. Executive Office2. Sales&Marketing Department3. Human Resource Department4. Front Office Department5. Housekeeping Department6. Food&Beverage Department7. Engineering Department8. Finance Department9. Security Department10. Asst. Front Office Manager11. Duty Manager12. Business Center13. Concierge14. Executive Floor15. Reception16. Guest Relation Officer17. Guest Service Center18. Do not disturb19. Advance Deposit20. American Express21. Crowne Plaza22. Euro二、Please translate these sentences into Chinese (请把以下句子翻译成英文)（32分）1. 欢迎来到我们酒店。

2. 您好（初次见面用语）。

3. 愿您在我们酒店过得愉快。

4. 诚蒙光临，不胜荣幸。

5. 不客气，这是我的荣幸。

6. 随时愿意为您效劳。

7. 我能帮您忙吗？8. 我替您拿箱子，好吗？9. 我领您去您的房间/Spa/餐厅，好吗？10. 不好意思，让您久等了。

11. 我很抱歉，我能为您想点什么办法吗？12. 请注意，别遗忘什么东西。

13. 我们盼望和您再见面。

酒店英语考试试题及答案

酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。

(完整版)酒店前台英语试题

一、中翻英（共15题，每题1分，共15分）。

1、预定2、收据、收条3、签名4、可得到的、可用的5、行李6、进房7、洗衣8、豪华套房9、赔偿10、发票11、折扣12、吹风机13、毛巾14、接待处15、人民广场二、填空（共15题，每题1分，共15分）。

1、Your is 666 您的房间号码是6662、would you stay here ? 您住几个晚上？3、Please your name here . 请在这里签字。

4、This is the . 这是给您的最优惠价格。

5、The phone is right now . 电话占线。

6、I have to if there ‘s a room .我得查一下是否有房间。

7、Would you mind filling in the form ? 您填一下登记表好吗？8、May I know your payment for cash or credit card ?您的押金是用现金还是信用卡。

9、All the rooms are . 所有房间都预定过了。

10、Here is your room . 这是您的房卡。

11、What’s your opinion of our ? 您对我们的服务有什么意见吗？12、If you late 18:00 ,it should be charged half-rate如果您延至下午六点前退房，需加收半天房费。

13、We will use your credit card for 我们将用您的信用卡做个授权。

14、If you dial internal call ,please 6 first ,then the area number and the telephone number . 国内长途先拨6再加区号和电话号码。

15、We usually have high in the peak seasons .旺季时我们的客房率通常很高。

酒店前台英语面试(FrontdeskEnglishinterview)

酒店前台英语面试（Front desk English interview）酒店前台英语面试(Front desk English interview)Front desk English interviewKey Sentences (key sentences)780.Why, are, you, leaving, your, present, job?Why are you leaving your present job?781.I'm, desirous, to, leave, my, employment, so, that, I, can, improve, present, my, position,, and, have, more,responsibilities.I'm desirous to leave my present employment so that I can improve my position and have more responsibilities.782.I'd, like, you, to, tell, me, some, of, what, you've,, been, doing, recently.I'd like you to tell me some of what you've been doing recently.783.Every, day, I, go, to, on, time, to, guarantee, work, the, proper, operation,, of, the, front, desk.Every day I go to work on time to guarantee the proper operation of the front desk.784.We accept booking, tell about room rates, find out how the bill will be paid and help the guests to check in and check out.When some guests want to have cancellations, change rooms or extend a reservation, we should always offer our help withcourtesy.We accept reservations, explain prices, see how customers settle accounts, and help customers check in and check out. If a customer asksfor cancellation, room change or extended stay, we always offer good service.785.In, what, way, do, most, clients, check, out?In what way do most clients check out?786.Most, clients, check, out, credit, card, traveller's, cheques,or, Master, card.Our, by, hotel, doesn't,, accept, personal, cheques.Most customers check out by credit card, traveler's check or master card. Our hotel doesn't accept personal cheques.787.How, do, you, deal, with, a, reservation, mix-up?How do you deal with a reservation mix up?788.If, we, are, booked, solid, I, first, of, all, apologize, to, clients, for, this, mistake.Then, I'll, ask, them, to, the, rest, on, the,, chairs, while,, I, contact, would, another, hotel, for, them.If all the rooms are booked up, I'll apologize to the customersfirst and then ask them to sit down and rest. I'll contact another hotel for them.789.What, would, you, do, if, the, guest's, total, bill,, exceeds, the, credit, limit?What would you do if the guest's total bill exceeds the credit limit?790.I, would, ask, if, guest, is, willing, pay, the, difference, cash.If, not, I'll, try, to, get, permission, from, the, office, by,which, set, the,, limit, to, to, extend, the, credit, amount., over,thatI would ask if the guest is willing to pay the difference by cash.If you don't want to,I'll contact the issuing authority to see if it can extend the deadline.791.Why, are, you, interested, in, working, with, our, hotel?Why are you interested in working with our hotel?792.My, past, work, experience, closely, related, to, this, job.I, am, confident, of, doing, the, job, well.Therefore, I,, am, desirous, is, to, post., get, thisMy past experience is closely related to this job, and I amconfident that I can do it well. So I really want to get this position.793.Don't, you, like, the, work?Don't you like the job?794.I, liked, the, work., However, the, hotel, is, too, small, for,, me, to, widen, experience., myI like the job, but the hotel is too small for me to grow my experience.795.There are not many foreign guests in the hotel.As an major I'dlike English, to take a more challenging job.That's the reason why Iwant to come here for a job.We don't have many foreign guests in that hotel. As an English major, I want to do something more challenging. That's why I'm here to applyfor the job.796.How, long, have, you, been, working, there?How long have you been working there?797.I've been working there since 1996.I have been working in that hotel since 1996.Dialogue A(I=, Interviewer, principal, applicant, A=, Applicant applicant)A:Excuse, me., May, I, see, Mr., John, Watt, the, manager?I:It's, me., What, can, I, do, for, you?A:I, have, come, at, your, invitation, for, an, interview.Nice, to, meet, you, Mr, Watt.I:Nice, to, meet, you, too.Please, sit, down.A:Thank, you, Sir.I:I've, invited, several, candidates, come, today.You, are, the,first, one, to, have, arrived., I, hope, that, the,, early, bird, to, will, worm., catch, theA:I hope so.I:May, I, have, your, name?A:I am Beijiang Zhang.I:How, do, you, spell, your, surname?A:Zhang - Z.H.A.N.G.I:Now, tell, me, what, University, you, were, graduated, from.A:I, was, graduated, from, Nanjing, University.I:What, was, your, major, in, the, University?A:My major is English.I:No, wonder, you, speak, English, so, fluently.A:Thank, you, for, your, compliment, sir.我:你现在在哪里工作,答:我在Baodao酒店。

酒店英语考试试题及答案

酒店英语考试试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A) HelloB) GoodbyeC) Good morning/afternoon/eveningD) How do you do2. Which of the following is NOT a hotel service?A) Room serviceB) Laundry serviceC) Wake-up callD) Car rental3. What does "check-in" mean in a hotel context?A) To leave the hotelB) To enter the hotelC) To pay the billD) To register for a room4. If a guest wants to request a late check-out, what should they say?A) "I'd like to check-out late."B) "I'd like to check-in late."C) "I'd like to stay an extra night."D) "I'd like to extend my stay."5. What is the meaning of "front desk" in a hotel?A) The place where guests registerB) The place where guests have breakfastC) The place where guests can buy souvenirsD) The place where guests can relax6. Which phrase is used to ask for a room with a sea view?A) "I'd like a room with a garden view."B) "I'd like a room with a city view."C) "I'd like a room with a mountain view."D) "I'd like a room with an ocean view."7. What does "housekeeping" refer to in a hotel?A) The department that cleans the roomsB) The department that manages the hotelC) The department that provides food and drinkD) The department that handles reservations8. If a guest needs to cancel a reservation, what should they do?A) Call the front deskB) Go to the front deskC) Email the hotelD) All of the above9. What is the meaning of "complimentary" in a hotel?A) Paid forB) Free of chargeC) DiscountedD) Exclusive10. Which of the following is a common complaint from a hotelguest?A) The room is too hotB) The room is too coldC) The room is too noisyD) All of the above二、填空题（每空1分，共10分）1. When a guest checks in, they usually need to provide their _______.2. The _______ is responsible for managing the hotel's daily operations.3. A _______ is a person who cleans and maintains the hotel rooms.4. If a guest wants to make a reservation, they can call the hotel's _______.5. The _______ is the place where guests can have meals.6. A _______ room is one that is free of charge for the guests.7. The _______ is a service that helps guests with their luggage.8. A _______ is a person who works at the front desk and assists guests.9. The _______ is the process of paying for the hotel stay and leaving the hotel.10. A _______ is a service that provides transportation for guests.三、简答题（每题5分，共20分）1. What are the basic steps for a guest to check-in at a hotel?2. Describe the role of a concierge in a hotel.3. Explain the difference between a single room and a double room.4. What are some common amenities provided by hotels?四、翻译题（每题5分，共15分）1. 请将以下句子翻译成英文：客房服务包括送餐、洗衣和熨烫服务。

酒店前台面试英语

酒店前台面试英语首先你要准备好作为一个前台接待必要的几句口语比方:can I help you ? what can I do for you ?等时他们会问你一些比拟普通的题目,就是模拟现场的那种,他们会用实际问题问你,比方问你如果客人的东西丢了,你应该怎么帮助?或者如果客人有什么意见或者建议你又怎么处理?等等你就用你自己的想象力去想一切客人可能遇到的问题都将可能成为你的问题,只要准备充分没问题的,还有不一定要说的多快,但一定要清楚,还有别紧张。

以下是一些比拟常见的：I'd like you to tell me some of what you've been doing recently. 我想请你告诉我你最近一直在做什么?If you are employ by the hotel , what will you do firstly?如果酒店正式录取您，您上班第一件事是做什么?How do you prehend the “service consciousness” of service trade?您如何理解效劳行业的“效劳意识”?Could you list some difficulties during your work? And how did you conquer them?请举例您在工作中遇到的几件困难，而您是如何克服的?Could you introduce the pany which you are serving in English?请你用英文介绍目前效劳的公司。

What could you make a contribution to our hotel if you are employed by our hotel?如果我酒店雇用你，你觉得可以为部门带来什么样的奉献?How do you deal with a reservation mix-up? 你如何处理订房出现的过失?What would you do if the guest's total bill exceeds the credit limit? 如果顾客的账单超过信用卡限额怎么办?Why are you interested in working with our hotel? 你为何对到我们宾馆工作感兴趣?Besides the salary, what welfare attract you mostly?除了工资，还有什么福利最吸引你?What amateur activities have you ever taken part in ?你参加过什么业余活动?。

英语口语之前台面试问题(精选)

1.英语口语之前台面试问题1.能用英语自我介绍吗?Could you introduce yourself in English?2.您是如何培训本部门员工的?How do you train the staff of your department?3.如果酒店正式录取您，您上班第一件事是做什么?If you are employed by the hotel , what will you do firstly?4.你参加过什么业余活动?What amateur activities have you ever taken part in ?5.您如何理解服务行业的“服务意识”?How do you comprehend the “service consciousness” of service trade?6.您是如何理解职业道德的?How do you perceive the morality of career?7.请举例您在工作中遇到的几件困难，而您是如何克服的?Could you list some difficulties during your work? And how did you conquer them?8.您对您以前的直属领导有何看法?How do you like your senior leader who led you directly before?9.你的期望待遇是什么?What kind of treatment do you expect?10.请你用英文介绍目前服务的公司。

Could you introduce the company which you are serving in English?11.如果我酒店雇用你，你觉得可以为部门带来什么样的贡献?What could you make a contribution to our hotel if you are employed by our hotel?12.你是怎么知道我们招聘酒店前台接待这个职位的呢?How do you know the message that we have this vacancy?13.除了工资，还有什么福利最吸引你?Besides the salary, what welfare attract you mostly?2.托福口语的备考要点一、语音语调提高语音语调的方法就是模仿。

酒店前台英文面试问题

酒店前台英文面试问题你能做一下自我介绍吗?What’s your name? / May I have your name please?你叫什么名字?How old are you?/ What’s your age?你多大了?Where is your hometown?/ Where are you from?/ Where do you come from?你的家乡是哪里?你来自哪里?— When and where did you graduated?你是什么时间从哪里毕业的?— I graduated from Luoyang No.2 Vocational secondary school/senior high school in 2022.我是2022年毕业于洛阳第二中等专业学校/ 高中。

— What are your hobbies?/ In your spare time, what do you like to do?你的爱好是什么?在空闲的时间，你喜爱做什么?— My hobbies are listening to music, reading books, surfing the internet, shopping, running, climbing mountains, watching TV, playing football, playing basketball, playing tennis, singing and dancing, etc.— What’s your character?你的性格是什么?— I’m an optimistic/ lovely/gentle/ upright/ honest/ patient/ easy-going/ shy person.我是一个开朗的/ 可爱的`/ 温顺的/ 正直的/ 老实的/ 耐烦的/ 随和的/ 羞涩的人。

前厅英语问答题库

前厅英语问答题库（中英文互译）1、欢迎光临本酒店welcome to our hotel.2、请稍等Just a monment, please.3、给您Here you are4、我想要一间房住两天I want a room for 2 days5、请出示您的护照Please show your passport6、你有几件行李？How many pieces of luggage do you have?7、我带您去会议室I will show you to meetingroom8、请问您的房间号？May I have your roomnumber?9、请您预付800元押金You should pay a deposit of 800yuan.10、不用谢，祝您玩的愉快You are welcome. Have a good stay.11、我可以为您做什么？What can I do for you?12、这是您的房卡Here is your roomcard.13、先生，请问您有预定吗？Have you made a reservation, sir?14、您用现金还是信用卡结账？You should pay in cash or by creditcard?15、旅行支票Traveler”s check16、这是您的找零和收据。

Here is your change and receipt17、贵重物品请随身携带Anything valuable should be taken with you ,please18、我为您查一下I’ll check it for you.19、请问咖啡厅在哪Where is coffer bar , please?20、请帮我们叫一辆出租车Please order a taxi for us.21、请先拨“0”Please dial “0”first.22、我可以刷卡吗？Can I pay by credit card?23、当然可以Yes, of course.24、旅行团队Tourist party25、单人间、标准间、套房、豪华套房Single room 、double room 、suits 、luxury suits。

酒店前台英语(全)

一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。

正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。

例如：非正式英语正式英语What‘s your name? May I have your name?您贵姓？请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?这边请。

请您往这边走好吗？* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。

* 别说―I don‘t know.‖回答―不知道‖是非常不礼貌的说法。

可以说―just a moment, please. I‘ll check that for you.‖ （请稍候，我来帮您确认），然后请有能力处理的人前来协助。

* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说―Excuse me, Sir(Ms)‖, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。

但必须注意，注视对方的眼睛，并不是无理地盯着对方看。

* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。

但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。

二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。

前厅英语测试

前厅英语测试部门：_______姓名：_______一、选择题（请将下面两组词汇的中英文连线）每词1分，共12分：二、完成对话（在横线上填上相应的词）每空1分，共30分：1、 W: ______ ______ ______ of baggage do you have?（您有多少件行李？）G: Just these four.2、 G: We ’ve booked a table for four.W: Is the ____________ ______ ______ Mr. Frost?（是以弗罗斯特先生的名义订的吗？）3、 W: ______ ______ the window table over there?（那边的靠窗座位怎么样？）G: That ’ll be fine.4、 G: ______ ______ ______, where is the coffee shop?（顺便问一句，咖啡店在哪里？）W: It ’s on the second floor, ______ to the lift.（在三楼，正对电梯。

）5、 W: ______ ______ ______ room service instead? We provide it till12:00 p.m..（您想要房内用膳服务吗？）G: I see. Thank you.6、 W: Sorry to ______ ______ ______ ______, madam.（对不起，夫人，让您久等了。

）G: That ’s OK.7、 G: ______ ______ ______ ______ your beef done?（您喜欢您的牛排怎么烧？）W: Both medium well.8、 G: Have a nice weekend.W: ______ ______ to you.（你也一样。

）9、W: You ______ ______ ______ the phone by a Mr. Clinton. 单人房 senior suite双床房 presidential suite 高级房 superior room 商务房 single room 高级套房 twin room 总统套房 executive room标准价 discount rate 优惠价 complimentary rate 免费 contract rate 合同价 rack rate公司价 special rate折扣价 corporate rate（有位克林顿先生来电话找您。

酒店前台英语面试abc

酒店前台英语面试abc795.There are not many foreign guests in the hotel.As an Eng－lish major，I'd like to take a more challenging job.That's the reason why I want to come here for a job.我们那家宾馆没有多少外国客人，作为一名英语专业的学生，我想做一些更具挑战性的工作。

这确实是我什么缘故要来此应聘的缘故。

796.How long have you been working there？你在那儿干多长时刻了？797.I've been working there since 1996.我从1996年起就在那家宾馆工作。

Dialogue A（I= Interviewer主试人A= Applicant申请人）A：Excuse me. May I see Mr. John Watt，the manager？I：It's me. What can I do for you？A：I have come at your invitation for an interview.Nice to meet you，Mr Watt.I：Nice to meet you，too.Please sit down.A：Thank you，Sir.I：I've invited several candidates to come today.You are the first one to have arrived. I hope that the early bird will catch the worm.A：I hope so.I：May I have your name？A：I am Beijiang Zhang.I：How do you spell your surname？A：Zhang——Z.H.A.N.G.I：Now tell me what university you were graduated from.A：I was graduated from Nanjing University.I：What was your major in the university？A：My major is English.I：No wonder you speak English so fluently.A：Thank you for your compliment，sir.I：Where are you working now？A：I'm working at Baodao Hotel.I：I would like you to tell me some of what you havebeen doing recently.A：OK.Every day I go to work on time to guarantee the proper operation of the front desk.We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out. When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy.I：In what way do most clients check out？A：Most clients check out by credit card，traveller's cheques or Master Card.Our hotel doesn't accept personal cheques.I：How do you deal with a reservation mix－up？A：If we are booked solid，I would first of all apologize to the clients for this mistake.Then I'll ask them to rest on the chairs while I contact another hotel for them.I：What would you do if the guest's total bill exceeds the credit limit？A：I would ask if the guest is willing to pay the difference by cash.If not，I'll try to get permission from the office which set the limit to extend credit over that amount.I：You seem to have done a good job.Why would you come here to apply for the job？A：Ours is a small hotel.There are not many foreign guests every year.As an English major，I'd like to take a more challenging job.That's the reason why I want to come and work in your hotel.I：How long have you been working there？A：I've been working there since 1996.I：Could you tell me your expectation in salary？A：The average salary for department managers is OK.I：Have you got any other extra requirements？A：No.I：We'll grant you a commencing salary of 3，500 yuan a month.Is that acceptable to you？A：I think to.I：How can we contact you about our final decision？A：You can call me at this number during the work hours.I：We'll get in touch with you by next Monday. Thank you，Mr. Zhang for your interest in our hotel.A：Thank you，Mr. Watt.I hope to see you again.I：I hope so.Notes 注释1.It's me.我确实是。