迎奥运餐厅服务英语口语竞赛试题(A)

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餐厅服务员技能比赛英语口试资料

餐厅服务员技能比赛英语口试资料向其问好:Good morning/afternoon/evening.我能为你做点什么?What can I do for you?你们有几个人?Do you have a few people?想尝试一下新产品...吗?We have new food now,do you want to have a try?您的餐点金额为..元.The total is ....yuan.或者It costs ...元.或者...yuan, thank you!谢谢您的光临,再见.Thanks for your coming,see you next time.Head Waiter:Good evening,sir.Do you have a reservation,sir?Customer:I am afraid not.H.W:Just a moment,please.H.W:I'm very sorry,we're full now.Would you mind waiting about ten minutes,sir?C:No,I don't mind.H.W:Here is the chair,sir.C:Thank you.H.W:I'm very sorry to have kept you waiting,sir.C:Okay?Thank you.H.W:This way,please.C:Thank you.中文：领班服务员：晚上好，先生，你有预订桌位吗，先生？顾客：我恐怕没有。

请等一会儿。

非常抱歉，我们现在客满了，你介意等10分钟吗？不，我不介意。

这里有椅子，先生。

谢谢你。

我很抱歉让你久等了，先生。

好了吗？谢谢你。

请走这边。

谢谢你。

H.W:Is this table all right?C:Y es,good.I don't have much time tonight.I have to see my friend at eight thirty in the lobby.H.W:Is that right,sir?H.W:Menu,sir.C:Thank you.这张桌子可以吗？是的，很好，我今晚时间不多，我必须8点半在大厅会我的朋友。

餐厅服务员考试题_餐厅服务英语对话题库

1. 早餐的供应时间是 7 点到 9 点。

(Breakfast will be served from 7:00 a.m. to 9:00 a.m.)2. 您一共有几个人用餐？(How many people are there in your party？)3. 请问以谁的名义预订？(Under whose name was the reservation made？)4. 这个餐桌的位置可以吗？(Will this table be all right for you？)5. 抱歉让您等这么久。

(Sorry to have kept you waiting.)6. 您现在点菜吗？(May I take your order now？)7. 您想喝什么酒？(What wine would you like to have？)8. 给您再添点米饭好吗？(Would you like some more rice？)9. 今天厨师长的特色菜是麻婆豆腐。

(The chef’s special today is “Map o” Tofu / beancurd.)10. 湘菜口味比较重而且很辣。

(Hunan food is strong and spicy. )11. 清蒸白鱼大概需要半个小时。

(The steamed white fish may take half an hour.)12. 包间的最低人均消费是 500 元。

(The minimum charge for a private room is 500 Yuan perperson.)13. 中国有四大菜系，分别是川菜，粤菜，鲁菜和江浙菜。

(In China, there are four majorcuisines which are Sichuan, Guangdong, Shandong and Jiangsu-Zhejiang.)14. 这是水果拼盘，酒店赠送的。

英语餐馆面试题目及答案

英语餐馆面试题目及答案一、选择题（每题2分，共20分）1. What is the most important thing to consider when serving customers in a restaurant?A. The speed of serviceB. The quality of foodC. The customer's satisfactionD. The restaurant's profit答案：C2. Which of the following is NOT a common restaurant job position?A. WaiterB. ChefC. AccountantD. Bartender答案：C3. What should you do if a customer complains about the food?A. Ignore the complaintB. Apologize and offer a solutionC. Ask the customer to leaveD. Blame the kitchen staff答案：B4. What is the primary role of a host/hostess in a restaurant?A. Cooking the foodB. Greeting and seating guestsC. Cleaning the tablesD. Managing the restaurant答案：B5. Which of the following is the correct way to address a customer in a formal setting?A. "Hey, what do you want?"B. "Excuse me, may I take your order?"C. "What's up, can I help you?"D. "You, over there, order now!"答案：B6. What is the first step in handling a customer's order?A. Writing down the orderB. Asking for the customer's preferencesC. Taking the customer's paymentD. Confirming the order with the customer答案：A7. In a restaurant, what does "86" mean?A. The restaurant is closedB. A dish is out of stockC. The customer is not welcomeD. It's time to close the kitchen答案：B8. What is the purpose of a restaurant menu?A. To provide entertainmentB. To list the prices of the dishesC. To describe the dishes availableD. To promote the restaurant's history答案：C9. Which of the following is a common courtesy in a restaurant?A. Interrupting the customer's conversationB. Taking the customer's order without askingC. Offering to refill the customer's drinkD. Ignoring the customer's needs答案：C10. What should a server do if they notice a customer has left their belongings behind?A. Keep the items for themselvesB. Notify the manager and secure the itemsC. Throw the items awayD. Give the items to another customer答案：B二、填空题（每题1分，共10分）11. When taking an order, it is important to _______ the customer's needs clearly.答案：listen12. A server should always _______ the customer's table after they have finished eating.答案：clean13. In a restaurant setting, "upselling" refers to thepractice of encouraging a customer to _______ a moreexpensive item.答案：purchase14. The term "table d'hôte" refers to a restaurant thatoffers a _______ menu with set prices.答案：fixed15. If a customer has a dietary restriction, it is theserver's responsibility to _______ the kitchen staff about it.答案：inform16. A "happy hour" is a time when a restaurant offers _______ prices for drinks and sometimes food.答案：reduced17. The phrase "on the house" means that the restaurant is providing something _______ of charge.答案：free18. A "cover" in a restaurant refers to the number of _______ at a table.答案：people19. When a customer asks for a "doggy bag," they are requesting a container to _______ their leftovers.答案：take20. A server should always be aware of the restaurant's_______ policy regarding reservations.答案：cancellation三、简答题（每题5分，共30分）21. Describe the process of handling a customer's complaint about slow service.答案：When a customer complains about slow service, the server should first apologize for the inconvenience caused. They should then check with the kitchen staff to understand the reason for the delay. If possible, they should provide an estimated time for the food to arrive and keep the customer updated. If the wait is long, they may offer a complimentary drink or appetizer as a gesture of goodwill.22. Explain the importance of teamwork in a restaurant environment.答案：Teamwork is crucial in a restaurant because it ensures that all staff members work together to provide a seamless dining experience for the customers.。

英语口语能力大赛情景交流题

英语口语能力大赛情景交流题情景1: 餐厅点餐情境：你和你的朋友在一家餐厅用餐，你们需要点餐。

请问你们会如何进行情景交流？答案：- A: 服务员，我们准备点餐了。

- B: 好的，请问需要些什么？- A: 我想要一份牛肉面和一杯冰水。

- B: 我要一份酸辣汤和一杯绿茶。

- A: 还请给我们两份炒饭。

- B: 好的，我们还可以点些甜点吗？- A: 当然可以，请给我们来一份巧克力蛋糕。

- B: 好的，我会尽快为您上菜。

情景2: 剧院购票情境：你计划去剧院观看一部电影，需要购买电影票。

请问你会如何进行情景交流？答案：- A: 你好，我想买两张电影票。

- B: 当然可以，请问您要看哪一部电影？- A: 我想看《复仇者联盟》。

- B: 您想看几点的场次？- A: 请给我两张晚上七点的票。

- B: 好的，请问是普通座位还是VIP座位？- A: 我们选择普通座位就好了。

- B: 好的，请支付158元。

- A: 这是我的信用卡。

- B: 谢谢，这是您的票，祝您观影愉快。

情景3: 机场接人情境：你的朋友从国外回来，你要到机场接他。

请问你会如何进行情景交流？答案：- A: 你好，我是张丽，我来接朋友。

- B: 你朋友的航班号是多少？预计几点到达？- A: 他的航班号是CA123，预计4点到达。

- B: 那他将会在哪个航站楼出关？请您等在出口处。

- A: 他会在T2航站楼出关，好的，我会等在出口处。

- B: 如果您需要停车，请将车停在长时间停车场。

- A: 谢谢提醒，我会注意的。

- B: 祝您顺利接到您的朋友。

情景4: 商务洽谈情境：你需要与一位商务伙伴进行洽谈，商讨合作事宜。

请问你会如何进行情景交流？答案：- A: 你好，我是张明，我们之前通过电子邮件有过沟通。

- B: 你好，很高兴见到你。

请问你们这次来是想商讨哪些事宜？- A: 我们这次来主要是想讨论合作事宜，我们希望能与贵公司建立长期合作关系。

- B: 这听起来很有意思。

餐厅英语

1. What would you like to have, coffee or tea? 您要喝咖啡还是茶？2. Sit down, please. Here is the menu. May I take your order, sir? 请坐，给您菜单。

先生，您要点菜吗？3. would you like to have some wine with your dinner?您用餐时要喝点酒吗？4. Here is the bill. Please sign it. 这是您的账单。

请签字。

5. It’s our chef’s recommendation. 这是我们大厨的拿手菜。

6. what kind of food would you like to have?您想吃什么菜？7. You may sign the bill. The hotel will charge you when you leave. 您可以签帐单。

离店时会给您结帐。

8. It never goes to the head. 不管喝多少. 它也不冲脑。

9. Have you anything in mind as to (decided)what to drink?您决定了喝什么吗？10. we look forward to having with us tonight. 我们期待您今晚大驾光临。

11. I’m sorry , but I didn’t quite catch what you just said. 对不起，我没有听明白您刚才的话。

12. I beg your pardon?/Pardon? 对不起，请再说一遍。

13. Sorry, sir ,but I don’t understa nd what you mean. 很抱歉，先生，我没有听懂您的意思。

14. Pardon, madam. I am afraid I didn’t follow you. 对不起，太太，我没有听明白。

餐厅英文测试题及答案解析

餐厅英文测试题及答案解析一、选择题1. What is the term for a waiter in a restaurant?A. CookB. ChefC. ServerD. Host答案：C解析：在餐厅中，服务员被称为“Server”。

“Cook”指的是厨师，“Chef”是主厨，“Host”则是迎宾员。

2. Which of the following is a type of restaurant?A. BakeryB. BookstoreC. PharmacyD. Clothing store答案：A解析：餐厅的类型包括面包店（Bakery）、快餐店、中餐厅等。

书店（Bookstore）、药店（Pharmacy）和服装店（Clothing store）不属于餐厅类型。

二、填空题1. In a restaurant, the person who takes your order is calleda ________.答案：Server解析：在餐厅中，负责点餐的人被称为服务员（Server）。

2. The place where food is prepared is known as the ________. 答案：Kitchen解析：厨房（Kitchen）是餐厅中准备食物的地方。

三、阅读理解题阅读以下短文，回答问题。

The Blue Whale Café is a popular seafood restaurant located in the heart of the city. It is known for its fresh seafood and cozy atmosphere. The café offer s a variety of dishes, including sushi, grilled fish, and seafood pasta. The staff at the Blue Whale Café are friendly and attentive, ensuring that every customer has a pleasant dining experience.1. What type of food does the Blue Whale Café serve?答案：Seafood解析：短文中提到，Blue Whale Café 是一家海鲜餐厅，因此它提供海鲜食物。

餐厅服务员英语用语

餐厅服务员英语用语向其问好:Good morning/afternoon/evening.我能为你做点什么?What can I do for you?你们有几个人?How many people you are?(这句我不敢肯定完全正确, 只是以前和外国人这样说,他们能明白)想尝试一下新产品...吗?We have new food now,do you want to have a try?您的餐点金额为..元.The total is ....yuan.或者It costs ...元.或者...yuan, thank you!谢谢您的光临,再见.Thanks for your coming,see you next time.这是餐厅嗫常用的英文对话!(中英对照的,可以看看:)Head Waiter:Good evening,sir.Do you have a reservation,sir?Customer:I am afraid not.H.W:Just a moment,please.H.W:I'm very sorry,we're full now.Would you mind waiting about ten minutes,sir?C:No,I don't mind.H.W:Here is the chair,sir.C:Thank you.H.W:I'm very sorry to have kept you waiting,sir.C:Okay?Thank you.H.W:This way,please.C:Thank you.中文：领班服务员：晚上好，先生，你有预订桌位吗，先生？顾客：我恐怕没有。

请等一会儿。

非常抱歉，我们现在客满了，你介意等10分钟吗？不，我不介意。

这里有椅子，先生。

谢谢你。

我很抱歉让你久等了，先生。

好了吗？谢谢你。

请走这边。

宾馆餐饮部英语考试卷

一、将下列中文翻译成英文（每空5分，共60分）
餐刀 knife 餐叉fork 餐巾napkin 筷子chopsticks 玻璃杯glass 鱼fish 鸡肉chicken 牛肉beef
西瓜water melon 水果fruit 啤酒beer 冰块ice
二、将下列句子翻译成英文（每题10分，共40分）
1、您好，欢迎光临。

Welcome to our restaurant.
2、早上好，先生。

Good morning,sir.
3、请坐！
Sit down,please!
4、请问几位？
How many people are there in your party?
一、将下列中文翻译成英文（每空5分，共60分）
勺子spoon 筷架chopsticks rest 米醋vinegar 糖sugar 水water 咖啡coffee 猪肉pork 香蕉banana
茶水tea 梨pear 橙汁orange juice 盐salt
二、将下列句子翻译成英文（每题10分，共40分）
1、我可以为您效劳吗？
Can I help you?
2、晚上好，先生。

Good evening,sir.
3、请这边走！
This way,please!
4、请问喝什么酒水？
What would you like to drink?。

2023年迎奥运餐厅服务英语口语竞赛试题(A)

迎奥运餐厅服务英语口语竞赛试题（A）I Explanation（10）1、Table service餐桌服务。

客人坐在餐桌旁，有服务员为其提供服务旳一种服务形式。

2、Cuisine：菜系。

取自于法语，在英语中用来指某一特定旳烹饪体系。

如中国菜为Chinese Cuisine．Ⅱ Words 15分餐饮部经理：Food and Beverage Manager、酒精炉Chafing Dish特色烹调Regional Cooking中国白酒Spirit葡萄汽酒Sparkling WineⅢ Transla te the fowling sentences into Chinese or English．（一）汉译英25分1、您乐意坐在哪儿?Where would you like to sit?2、我想要柠檬茶。

1 would like tea with a slice of lemon，please．3、我们各付各旳Let's go Dutch．4、请问您对用餐还满意吗?Is everything all right with your meal?5、对不起，女士，您能告诉我您旳房号并出示您旳房卡吗?Excuse me．madam．May l have your room card?（二）英译汉10分1、Thank you very much．Have a nice evening．非常感谢，祝您有个快乐旳夜晚。

2、I'm sorry，sir，We do not have a table free now．Would you like to have a drink in the bar? We shall call you as soon as possible对不起，先生。

我们目前没有空餐桌，请您在酒吧稍等一下，好吗?一有空桌子我们就立即告知您。

Ⅳ Answer the following question in English．（20分）1、中国旳八大菜系是什么?Shandong Cuisine；Sichuan Cuisine；Guangdong Cuisine；Fujian Cuisine；Jiangsu Cuisine；Zhejiang Cuisine；Hunan cuisine；Anhui Cuisine2、中餐旳烹调措施有哪些?烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke 清蒸steam 烩stew 烘烤roastV please introduce your Chinese restaurant to your guest．（10分）餐厅服务英语口语竞赛试题（B）I Explanation（10）Banquet--宴会。

酒店服务技能比赛英语口试参考题库

酒店服务技能比赛英语口试参考题库题型一中译英（一）客房服务员1. 这是1010房间，我想加一个枕头。

(This is room 1010; I wouldlike to have one more pillow.)2. 您可以在房间直拨国际长途。

（You can make IDD call in yourroom.）3. 我们提供快洗服务，加收50%的额外费用。

（We have expressservice at a 50% extra charge.）4. 好像电话有问题。

（It looks something wrong with the telephone.）5. 我想要一个转换插头。

（I would like to have an adaptor/ I need anadaptor..）6. 这是8976房间，请送一个电熨斗。

（This is room 8976, can yousend me an iron please.）7. 我想要一个客房送餐服务。

（I would like to have a roomservice.）8. 客房里有小冰箱。

（There is a mini bar in your room.）9. 我的房间现在还没打扫过，已经12点了。

（My room hasn’t beenmade up yet. It’s already 12:00.）10. 请接受我代表酒店向您道歉。

(Please accept my apology onbehalf of the hotel.)11. 我房间的电视图象不清楚。

（The TV set in my room doesn’tgive clear picture）12. 在房间上网是免费的。

（It’s free of charge to use internet in theroom.）13. 房间有保险箱。

(There is a safe in your room.)14. 这个房间是海景房。

酒店服务赛项英语口试题库

酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s ver y nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: If you want to confirm the reservation of the dinner, what can you say?A: I will say “Good evening, sir. I’d like to confirm your reservation.May I have your name, please?”6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest thathe book a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: What would you do when the guest complains that the restaurant is too noisy?A: I will apology and say “let me see if we can find a table on the other side of the restaurant, it is a bit quiet there.”8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s prefere nce for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: How do you ask the guest where he or she would like to sit?A: Which do you prefer, by the window or near the door?23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! Good-bye.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you want to recommend something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular amon g our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”37. Q: What would you ask when the guest orders whisky?A: I will ask “Do you want it straight up or on the rocks?”38. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.39. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.40. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?41. Q: How do you make sure of the number of people in the dinner party?A：How many people are there in your party?42. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?43. Q: How do you ask the guests to take their seats?A: Would you please take your seats?44. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?45. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?47. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.48. Q: What’s the standard of excellence for restaurant se rvice in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.49. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.50. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?二、客房中式铺床部分情景应答及答题要点：1. Q: When the guest wants to book a standard room in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant?A: Sir, please wait a minute, I’ll check if we have a room available for you.2.Q: You come to make up room for a guest, but he tells you that he prefers it laterbecause he is busy doing some paper work, what will you say?A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What should you say when you give the registration form to the guest as areceptionist?A: Sir, here is your registration form, please check your information,if everything is right, please sign your name here.5.Q: If the guest comes to you and says he can’t open the door with the key to his room,what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to theguest？A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: When the guest wants to do the early departure,what should you ask as areceptionist?A: Sir, today is not your departure date. Would you want to leave earlier?10.Q: If the guest says he would like to sleep late the next morning, what will yousuggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A: Sure. We will try our best to remove the stain but we cannot guarantee the result.14.Q: What will you say if the guest complains the beef steak sent by Room Service israre, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling tomake a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: How do you ask the guest how he likes his steak cooked?A: How would you like your steak cooked? Rare,Medium Rare,Medium,Medium Well,or Well Done?18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q：What is not included in the room charge?A：Well,you will find a mini-bar in your e of it will be charged to your account.Also,the hotel provides room service,at an additional charge of course.22.Q: Tell the guests about the voltage difference between the USA and China; remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A：You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your brea kfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now,what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message?29.Q: How do you respond if a guest complains that one of the pillows in his roomsmells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached tohis luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from hisroom.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry. .A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests. .A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt ismissing, and you’ve sewed on a new one for him. .A：Mr. Dave, here’s your laundry. By the way, o ne button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help. .A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will nothappen again. .A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the Front Desk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A: The receptionist should make sure that such information items as the guest’s full name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q: How to ask about the Room Rate for a double room?A: What is the price for a double room? / How much is a double room per night? 44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q: Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q: How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q: How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q: How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?。

奥运村服务英语考试

奥运村服务英语考试奥运村服务英语考试 (1)一：补全对话(40) (1)二：翻译(160) (8)一：补全对话1.Situation 1The manager asked the clerk to send the agenda to the foreign reporter Leo.(A:Clerk B:Leo)A:Hello,Leo.This is the agenda for you.B:Excuse me , 1A:It’s August the nineteeth.B: 2A:Today i s Tuesday.2.Situation 2( A:Athlete B:Clerk)A:Good morning!What’s the weather like outside?B:It’s fine. 3 (你觉得这里的天气怎么样)A:Nice and warm,isn’t it?B:Yes ,it certainly is.3.Situation 3A: 4 ?B:I am from America.4.Situation 4Ivy wants to go to Tiananmen Square.She asks the clerk for help.(A: Ivy B: clerk)A:Excuse me ,could you tell me how to get to Tiananmen Square?B: 5 （离这很远）I’m afraid that you have to take the bus NO.510.5.Situation 5Alice wants to go sightseeing and she is asking the clerk for help.(A:Alice B:Clerk)A:Can I take the elevator over there?B:Yes,madam. 6 （需要我帮忙吗？）A:Where can I have the traditional Chinese food?…….6.Situation 6A;How long does it take to get Tiananmen Square?B: 7 （只需几分钟)。

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迎奥运餐厅服务英语口语竞赛试题（A）I Explanation（10）1、Table service餐桌服务。

客人坐在餐桌旁，有服务员为其提供服务的一种服务形式。

2、Cuisine：菜系。

取自于法语，在英语中用来指某一特定的烹饪体系。

如中国菜为Chinese Cuisine．Ⅱ Words 15分餐饮部经理：Food and Beverage Manager、酒精炉Chafing Dish特色烹调Regional Cooking中国白酒Spirit葡萄汽酒Sparkling WineⅢ Translate the fowling sentences into Chinese or English．（一）汉译英25分1、您愿意坐在哪儿?Where would you like to sit?2、我想要柠檬茶。

1 would like tea with a slice of lemon，please．3、我们各付各的Let's go Dutch．4、请问您对用餐还满意吗?Is everything all right with your meal?5、对不起，女士，您能告诉我您的房号并出示您的房卡吗?Excuse me．madam．May l have your room card?（二）英译汉10分1、Thank you very much．Have a nice evening．非常感谢，祝您有个愉快的夜晚。

2、I'm sorry，sir，We do not have a table free now．Would you like to have a drink in the bar? We shall call you as soon as possible对不起，先生。

我们现在没有空餐桌，请您在酒吧稍等一下，好吗?一有空桌子我们就马上通知您。

Ⅳ Answer the following question in English．（20分）1、中国的八大菜系是什么?Shandong Cuisine；Sichuan Cuisine；Guangdong Cuisine；Fujian Cuisine；Jiangsu Cuisine；Zhejiang Cuisine；Hunan cuisine；Anhui Cuisine2、中餐的烹调方法有哪些?烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke 清蒸steam 烩stew 烘烤roastV please introduce your Chinese restaurant to your guest．（10分）餐厅服务英语口语竞赛试题（B）I Explanation（10）Banquet--宴会。

宴会为多人准备的正式用餐形式。

通常伴有致词和一定的仪式。

Self-service自助服务。

有客人们自己从食品台上取事物的一种餐厅服务。

Ⅱ Translate the follwing Words into English（15分）中餐厅Chinese Restaurant筷子Chopsticks芹菜Celery鲈鱼Perch 免税商店Duty Free ShopⅢ Translate he following sentences into Chinese or English．i汉译英（25分）1、早上好!我能为您做点什么?Good morning! What can l do for you?2、我想来点清淡些的，你能推荐什麽吗?What would you recommend? I prefer something light．3、我希望没有打扰您。

I hope I'm not disturbing you．4、（餐厅）供应时间是：早餐7点到9点。

Service hours are from7:00a.m.to9:00a.m.for breakfast．5、感谢您让这件事引起我们的注意Thank you for bringing this matter to our attention．英译汉1、The sweet and sour fish is particularly good tonight．Would you liketo try?糖醋鱼是今晚特别推荐，您是否试试?2、You can hold the payment of the bill until you decide to leave if you like．您可以等到要走的时候再付账。

Ⅳ Answer the following questions in Engli s h。

（20分）1、中国的八大菜系是什么?Shandong Cuisine；Sichuan Cuisine；Guangdong Cuisine；Fujian Cuisine；Jiangsu Cuisine；zhejiang Cuisine：Hunan cuisine：Anhui Cuisine2、中餐的烹饪方法有哪些?烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry烟熏smoke 清蒸steam 烩stew 烘烤roastV Please introduce your Chinese restaurant to your guest．（10分）餐厅服务英语口语竞赛试题（C）I Explanation（10）Cafeteria：常用来指能为客人提供众多不同食品的一种自助餐厅Hostess：领座员。

在餐厅中负责餐桌和服务的女服务员，也为客人引领入座。

II Translate the following Words into English（15分）餐厅经理：Manager of The Restaurant 席次卡Place Card豆腐Bean Curd 矿泉水Mineral Water 客房送餐Room ServiceⅢ Translate the following sentences into Chinese or English．i汉译英（25分）1、可以告诉我你的名字吗，先生?May l have your name please，sir?2、我可以向您推荐青岛啤酒配餐吗?它非常合适。

May l suggest Tsingtao Beer with your meal? It goes well with it．3、尝尝我们的特制鸡尾酒怎么样?How about our special cocktail?4、我在等一位朋友，稍后再点。

I am waiting for a friend．I will order later．5、我要吃点冰淇淋和新鲜水果。

I would like to have ice cream and fresh fruit.ii英译汉（10分）1、Would you like to pay cash or by credit card?请问您是付现金还是用信用卡?2、I‘m afraid we do not have time to prepare the dish unfortunately．MayI suggest something else?对不起，恐怕我们没有这道菜，我可以向您推荐别的吗?Ⅳ Answer the following questions in English．（20分）3、中国的八大菜系是什么?Shandong Cuisine：Sichuan Cuisine；Guangdong Cuisine；Fujian Cuisine：Jiangsu Cuisine；Zhejiang Cuisine；Hunan cuisine;Anhui Cuisine2、中餐的烹饪方法有哪些?烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke 清蒸steam 烩stew 烘烤roastV Please introduce your Chinese restaurant to your guest．（10分）餐厅常用英语口语试题一、考核标准1．餐厅服务用语英汉互译2．答案完整，语言表达清楚流利，反应敏捷3．注意语音语调二、考核题目（一）点菜用语1．请给我菜单。

May I have a menu，please?2．是否有中文菜单? Do you have a menu in Chinese?3.在用晚餐前想喝些什么吗? Would you like something to drink before dinner? 4．餐厅有些什么餐前酒? What kind of drinks do you have for an aperitif? 5．可否让我看看酒单? May I see the wine list?6．我可以点杯酒吗? May I order a glass of wine?7．餐厅有那几类酒? What kind of wine do you have?8．我想点当地出产的酒? I’d like to have some local wine．9．我想要喝法国红酒? I’d like to have French red wine．10．是否可建议一些不错的酒? Could you recommend some good wine?11．我可以点餐了吗? May I order，please?12．餐厅最特别的菜式是什么? What is the specialty of the house?13．餐厅有今日特餐吗? Do you have to day's special?14．我可以点与那份相同的餐吗? Can I have the same dish as that?15．我想要一份开胃菜与排餐（鱼餐）。

I'd like appetizers and meat（fish）dish．16．我正在节食中。

I'm on a diet．17．我必须避免含油脂（盐份/糖份）的食物。

I have to avoid food containing fat（salt/sugar）．18．餐厅是否有供应素食餐? Do you have vegetarian dishes?20．你的牛排要如何烹调? How do you like your steak?21．全熟（五分熟／全生）。

Well done（medium／rare），please．（二）餐厅常见用语1．What kind of food do you prefer?你喜欢哪—种菜?2．Do you like Chinese food? 你喜欢中国菜吗?3．What kind of food do you like，Chinese or American? 你喜欢吃什么菜，中式的还是美式的?4．Would you tell me where the Chinese restaurant is? 请你告诉我中国餐馆在哪里?5．Do you know where I can get a quick snack? 你知道哪里有快餐可吃? 6．What would you have for dinner?你要吃什么?7．What would you like to order?你要点些什么菜?8．Have you ordered yet?你点过菜了吗?9．No，not yet，I am waiting for a friend．I will order later．还没有，我在等一位朋友，稍后再点。

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