2015全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库

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全国旅游院校技能大赛英语口试题库(中高职组).

英语口语参考题(高校组一、中式铺床题型一中译英1. 您希望我们什么时候为您打扫房间呢?(What time would you like us to clean your room?2. 枕套脏了,请换一下好吗?(The pillowcases are dirty. Could you change them for me?3. 如果您着急,我们有 2小时的加急洗衣服务。

(If you are in a hurry, we have a two-hour express laundry service.4. 我们可以在 4小时内送回您的洗衣,加收 50%的额外费用。

(We can deliver your laundry within 4 hours at a 50% extra charge. / We can deliver your laundry within 4 hours, but we charge 50% more.5. 我们提供不同种类的服务,如水洗、干洗、熨和缝补。

(We have different services such as washing, dry-cleaning, ironing and mending.6. 我想把我的笔记本电脑存放在酒店的保险柜里。

(I would like to store my laptop in one of your safe-deposit boxes.7. 能派人来修理一下窗户吗?(Could you get a repairman to fix the window?8. 2135房间的浴缸坏了,请派人来修理一下好吗?(The bath tub in Room 2135 is out of order/service, Could you please send someone to repair/fix it?9. 水龙头一晚上都在滴水。

全国旅游院校技能大赛英语口试题库(中高职组)

(If you are in a hurry, we have a two-hour express laundry service.4. 我们可以在 4小时内送回您的洗衣,加收 50%的额外费用。

(We have different services such as washing, dry-cleaning, ironing and mending.6. 我想把我的笔记本电脑存放在酒店的保险柜里。

2015年全国职业院校技能大赛高职组中餐主题宴会设计赛项英语口语测试题库及参考答案

全国职业院校技能大赛高职组中餐主题宴会设计赛项（英语口语测试题库及参考答案）题型一中译英1.我想确认一下，贵公司在我们餐厅预订了两个宴会。

I’d like to confirm that your company has made two banquet bookings in our restaurant.2.我可以知道有多少人来参加宴会吗？May I know how many people will be at the banquet?3.您需要多少张餐台？How many tables would you like?4.您想尝尝我们的招牌菜吗？Would you like to try our house specialty?5.请问是在谁的名下做的预订？In whose name was the reservation made?6.我们晚餐开餐时间是下午5点到晚上10点。

We serve dinnerfrom 5 p.m. until 10p.m.7.对不起，我们餐厅14日的餐位已经订满了。

I am sorry, sir. Our restaurant is fully booked on the 14th.8.盘装食物通常要从左侧服务。

酒水通常从右侧服务。

Plated food is usually served from the left. Beverages are usually served from the right.9.有人均100元、150元和180元的标准，您想要订哪一种？For set menus, the expenses per head range from RMB 100 yuan, RMB 150 yuan to RMB 180 yuan. Which would you prefer?10.三百人用餐的最低收费是15,000元，不含酒水饮料。

The minimum charge for a 300-person-dinner party is RMB 15,000 yuan, excluding drinks.11.欢迎光临我们餐馆。

2015全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台项目英语口试参考题库

全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台项目英语口试参考题库Part one 句子：中译英：1. 这预订是在谁的名下的？译：Under whose name was the reservation made？2. 我们已经为您预订一张6点半的餐台。

译：We have reserved a table for you at 6:30.3. 如果可能的话请尽量安排靠窗的台面。

译：If possible, could you arrange for a window table?4. 早餐的供应时间是7点到9点。

译：Breakfast will be served from 7:00 to 9:00.5. 我打算请一位朋友用晚餐。

译：I’m going to invite a friend for dinner.6. 请问您有什么特殊要求？译：Do you have any special requirements?7. 我们将保留您的预订至晚上7:45。

译：We’ll keep your reservation until 7:45p.m.8. 这张桌子可以吗?译：Will this table be all right for you?9对不起，中午12点没座位了。

译：I’m sorry there is no table available at 12:00 noon.10. 您是要坐吸烟区还是非吸烟区？译：Would you like smoking or non-smoking area?11. 包厢最低消费是每人100元。

译：The minimum spend for a private room is 100 yuan per person. 12. 请您在休息室里稍等一下，一有桌子我们就会安排您入座。

译：Would you like to have a seat in the lounge for a moment, please？We’ll seat you as so on as we have a table.13. 您喜欢中餐、西餐还是日韩料理？译：Would you like to have Chinese, Western, Japanese or Korean cuisine?14. 这是菜单，服务员随后就到。

中职学校学生技能比赛——酒店服务项目(客房中式铺床)英语口试题库

中职学校学生酒店服务技能竞赛（客房中式铺床）英语口试题库情景应答及答题要点：1. Q: How do you respond if a guest wants to buy something nice to take back to his little girl?A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2.Q: You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say?A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110 volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will sendher a transformer or a hairdryer for 220 volts.4.Q: What will you say if the guest tells you the temperature in the room is not agreeable?A: Don’t worry. I will adjust the air-conditioning for you.5.Q: If the guest comes to you and says he can’t open the door with the key to his room, what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellows who is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to have his suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to the guest？A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: You show the guest to his room, and he asks where he can get the slippers. What will you say?A: “Let me get the slippers for you, they are here in the wardrobe.”10.Q: If the guest says he would like to sleep late the next morning, what will you suggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cool off and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to havea stain on his clothes removed?A: Sure. We will try our best to remove the stain but we cannot guarantee the result.14.Q: What will you say if the guest complains the beef steak sent by Room Service is rare, while he asked for well-done? A: I’m terribly sorry. I will inform the Food and Beverage Department; th ey’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling to make a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: Tell the guest how to use t he “Make up Room” sign.A: If you want the housemaid to make up your room earlier, just hang the “Make up Room” sign outside on the door.18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q: Inform the guests about the free shoe shining service of the hotel.A: The hotel provides free shoe shining service for the guests. Just put them into the shoe basketifyou want to have them polished.22.Q: Tell the guests about the voltage difference between the USA and China; remind him that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll be off duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have his breakfast in the room.A：You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to the room. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your breakfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggagedelivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now, what do you say to the visitor?A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message?29.Q: How do you respond if a guest complains that one of the pillows in his room smells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage?A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached to his luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from his room.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry.A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests.A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt is missing, and you’ve sewed on a new one for him.A：Mr. Dave, here’s your laundry. By the way, one button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help.A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will not happen again.A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the FrontDesk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enter when filling out the registration form?A: The receptionist should make sure that such information items as the guest’s full name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q: How to ask about the Room Rate for a double room?A: What is the price for a double room? / How much is a double room per night?44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow the bell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waitingin the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q：Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q：How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q：How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q：How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?51.Q：What would you say if the guest wants you to bring some drinks for him?A：I will send them to your room right away.52. Q：You are going to clean the room for the guest, but he tells you that it is notconvenient for him now, what will you say?A：I’ll say: That’s all right. I will be back later. What time would be convenient,sir?53. Q：What will you do if the guest says that she wants to use her hairdryer but it’s110 volts?A：I will send her a transformer or a hairdryer for 220 volts.54.Q：You are going to make turn-down service for the guest, but he is working,what will you do?A：I will ask the guest if I should do it now. If not, I will ask him when it will beconvenient for him.55.Q：What would you say if the guest tells you the temperature is low in the room?A：I will adjust the air-conditioning for you.56.Q：What would you say when you want to know whether the guest needs somemore help?A：Is there anything else I can do for you?57.Q：If the guest complains that there is hair all over his bathroom counter and inhis tub, what will you do?A：I will apologize first. And then explain that cleanliness is very important to usI will have a room attendant take care of that immediately.58.Q：If a guest calls to complain that his room key does not work, what will yousay?A：I’m sorry for the inconvenience. I will make you a new key right now,however I need your identification please.59.Q：What will you do if the guest wants to surf the internet in the hotel？A：I will tell the guest that the hotel offers free internet service in the room, andthere is an internet caféin the hotel as well.60.Q：How will you introduce a guestroom to the guest？A：I will introduce the equipment, the views, the services provided and so on tothe guest.11。

2015客房中式铺床项目专业知识口试参考题库(定稿)

2015全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目专业知识口试参考题库(定稿)一、客观题（一）填空题1. 根据客人的活动规律，饭店客房可分为五大功能区，即：睡眠休息区、起居活动区、书写整理区、贮物区和洗漱区。

2. 以标准间为例，客房配备的设备有：家具、电器、卫生设备、安全设备四大类。

3. 客房最主要的家具是床。

4. 宾客的气质类型大致可分为急躁型、活泼型、稳重型和忧郁型四种。

5. 客房用品主要分为两大类，即一次性消耗品和多次性（重复性）消耗品。

6. 客房房态缩略语OCC指住客房。

7. 客房房态缩略语S/O指宾客外宿房。

8. 客房房态缩略语DND表示请勿打扰房。

9. 客房房态缩略语MUR指请即清扫房。

10. 客房房态缩略语OOO指的是待修房（维修房、故障房）。

11. 客房房态术语hotel use指的是饭店临时自用房。

12. 客房中的茶具消毒方法有高温消毒法、干热消毒法、浸泡消毒法、13. 床的高度，考虑到美观、协调及便于服务员操作等因素，一般应在40～60厘米之间。

14. 客房部一般下设六个部门：经理办公室、楼层、公共区域、客房服务中心、布件房和洗衣房。

15. 国外饭店客房部习惯采用的对客服务模式是客房服务中心模式。

16. 客房服务质量的构成包括客房设施设备质量、客房实物产品质量、客房环境质量、客房劳务质量和安全卫生质量等五个方面。

17. 为了使床垫各处受力和磨损度相同，避免床垫有局部凹陷，延长使用寿命，应定期翻转调换床垫，一般每季度翻转一次。

18. 饭店行业对遗留物品的保管期没有硬性规定，惯例为普通物品保管3～6个月，贵重物品保存期通常为1年。

19. 挂有“请勿打扰”牌的客房，一般在14:00 前不要敲该房的门，但应记下房号及挂牌时间。

20. 领取和补充小酒吧的酒水和食品时，要检查酒水的质量和有效保质期限.21. 根据我国的习惯，会见厅客人与主人座位安排是客人在主人的右边。

22. 客房服务项目的设立要遵循适合和适度的基本原则。

全国旅游饭店服务技能大赛英语口语比赛参考题

全国旅游饭店服务技能大赛英语口语比赛参考题题型一中译英（一）中式铺床1.这是239房间，我想加一个枕头。

(This is room 1010; I would like to have one more pillow.)2.您可以在房间直拨国际长途。

（You can make IDD call in your room.）3.我们提供快洗服务，加收50%的额外费用。

（We have express service at a 50% extra charge.）4.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5.好像电话有问题。

（It looks something wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out oforder/service, can you please send someone to repair/fix it?）7. 我想要一个转换插头。

（I would like to have an adaptor/ I need an adaptor..）8.这是8976房间，请送一个电熨斗。

（This is room 8976, can you send me an iron please.）9.我想要一个客房送餐服务。

（I would like to have a room service.）10.客房里有小冰箱。

（There is a mini bar in your room.）11.我的房间现在还没打扫过，已经12点了。

（My room hasn’t been made up yet. It’s already12:00.）12.请接受我代表酒店向您道歉。

(Please accept my apology on behalf of the hotel.)13.我房间的电视图象不清楚。

中职组酒店服务“客房中式铺床”赛项英语口试题重点

“ 2013年江苏联合职业技术学院技能大赛” 中职组客房服务赛项英语口试题Part one 句子:中译英:1. 欢迎光临我们酒店。

(Welcome to our hotel.2. 先生, 请让我为您介绍一下房间设施。

(Let me introduce the room to you, sir.3. 在房间上网是免费的。

(We offer free internet service in the room.4. 先生,这是您的房间钥匙。

(Here is your room card, sir.5. 祝您在我们饭店过得愉快。

(I hope you will enjoy your stay in our hotel.6. 对不起,请问有没有要洗的衣服?(Excuse me, do you have any laundry?7. 我们随时为您服务。

(We are always at your service.8. 请问 1628号房间在哪? (Excuse me, where is room 1628, please?9. 请问您的衣服要怎么洗?(How would you like your laundry cleaned?10. 请问您房号是多少?(May I have your room number, please?111. 我带您去您的房间。

(I will show you to your room. 12. 房间里有小冰箱。

(There is a mini-bar in the room. 13. 我现在可以打扫您的房间吗? (May I make up your room now? 14. 酒店为客人提供免费的擦鞋服务。

(The hotel provides free shoe shining service for the guests.15. 抱歉, 单人间已经全部订满了。

全国旅游饭店服务技能大赛英语口语

（一）中式铺床1.这是239房间，我想加一个枕头。

(This is room 1010; I would like to have one more pillow.)2.您可以在房间直拨国际长途。

（You can make IDD call in your room.）3.我们提供快洗服务，加收50%的额外费用。

（We have express service at a 50% extra charge.）4.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5.好像电话有问题。

（It looks something wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out of order/service, can you please send someone to repair/fix it?）7.我想要一个转换插头。

（I would like to have an adaptor/ I need an adaptor..）8.这是8976房间，请送一个电熨斗。

（This is room 8976, can you send me an iron please.）9.我想要一个客房送餐服务。

（I would like to have a room service.）10.客房里有小冰箱。

（There is a mini bar in your room.）11.我的房间现在还没打扫过，已经12点了。

（My room hasn’t been made up yet. It’s already12:00.）12.请接受我代表酒店向您道歉。

(Please accept my apology on behalf of the hotel.)13.我房间的电视图象不清楚。

酒店客房英语口试参考题库五篇

酒店客房英语口试参考题库五篇第一篇：酒店客房英语口试参考题库酒店服务技能比赛英语口试参考题库（一）客房服务员（中式客房铺床）题型一：中译英部分1.您可以在房间直拨国际长途。

You can make IDD call in your room.2.我们提供快洗服务，加收50%的额外费用。

We have express service at a 50% extra charge.3.我想要一个客房送餐服务。

I would like to have a room service.4.在房间上网是免费的。

It’s free of charge to use Internet in the room.5.这个房价是海景房。

The room enjoys the ocean view/ sea view.6.酒店为客人提供免费的擦鞋服务。

The hotel provides free shoe shining service for its guests.7.您需要我们什么时候打扫房间?When would you like me to clean your room? 8.现在可以为您开夜床吗？Good evening.May I do the turn-down service for you now?9.我的房间现在还没打扫过，已经12点了。

My room hasn’t been made up yet.It’s already 12:00.10.如果您有问题，请随时找我们。

If you have any problems or reques ts, please don’t hesitate to let us know.11.我向您保证，这类事情以后不会再发生了。

I assure you it will never happen again.12.营业时间是上午9点到晚上10点。

The business hours are from 9:00 a.m to 10:00 p.m.13.酒店有自行车出租吗？Is it possible to rent a bike here? 14.房间有保险箱吗？There is a safe in your room.15.请接受我代表酒店向您道歉。

2015全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库

全国职业院校技能大赛中职组酒店服务赛项客房中式铺床项目英语口试参考题库Part one句子：中译英：1.如果您希望您的房间过一会儿清扫，请打电话给前台。

译：If you’d like to have your room cleaned later, please call the front desk.2.先生，请让我为您介绍一下房间设施。

译：Let me introduce the room to you,sir.3.在房间上网是免费的。

译：We offer free internet service in the room.4.除非有人要求，一般来说，我们总是先打扫走客房。

译：We always clean the check-out rooms first, unless there is a request.5.对不起，先生。

您再等20分钟可以吗？译：I’m sorry, sir. But could you wait another 20 minutes, please?6.对不起，请问有没有要洗的衣服？译：Excuse me, do you need laundry service?7.我们随时为您服务。

译：We are always at your service.8.如果您需要帮助，请拨9到客房中心。

译：If you need any help, you may call the ServiceCenter by dialing 9.9.我们总是尽力按要求尽早打扫房间。

译：We always try to have rooms made up early on request.10.客房电视可以接收中央台和地方电视台节目。

译：The TV set in the room can receive the China Central Television and local TV programs.11.酒店客房均设有个人密码保险箱，用于存放您的贵重物品。