银行柜面人员日常英语优选稿

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银行职工英文演讲

银行职工英文演讲Ladies and Gentleman,Good morning/afternoon/evening. Thank you all for being here today. Today, I would like to talk to you about the role of bank employees in ensuring a safe and efficient banking system.As we all know, banks play a crucial role in our society. They are not only responsible for safeguarding our money but also for facilitating economic growth and development. As bank employees, we have a great responsibility to ensure the smooth functioning of the banking system and to provide exceptional customer service.Firstly, let's talk about the importance of trust in the banking industry. As bank employees, we are entrusted with handling people's hard-earned money. We must always remember that with this trust comes a great responsibility. It is our duty to conduct ourselves with integrity and transparency, ensuring that customer funds are safe and protected.Secondly, in today's digital age, the security of financial transactions is of utmost importance. As bank employees, we must stay up-to-date with the latest advancements in cybersecurity and fraud prevention. We must be vigilant in identifying and reporting any suspicious activities to protect our customers from financial losses.Thirdly, customer service is the cornerstone of our industry. It is our job to make banking transactions as seamless and convenient as possible for our customers. Whether it's opening a new account, providing loan assistance, or resolving any issues, we must always strive to deliver exceptional customer service. Building strong relationships with our customers is essential to the long-term success of the bank and the satisfaction of our customers.Lastly, continuous improvement is vital in the banking sector. The industry is constantly evolving with new technologies and changing customer needs. As bank employees, it is essential for us to embrace this change and continue to enhance our skills and knowledge. We should actively seek opportunities for professional development and stay updated with the latest trends and innovations in the banking industry.In conclusion, as bank employees, we have a significant role to play in ensuring the safety and efficiency of the banking system. Trust, security, customer service, and continuous improvement are the pillars of our work. Let us always remember the importance of our responsibilities, and strive to exceed the expectations of our customers.Thank you.。

银行柜员英文自我介绍（精选3篇）

银行柜员英文自我介绍（精选3篇）银行柜员英文篇1hello everyone， my name is lee. this is really a great honor to have this opportunity，and i believe i can make good performance today. now i will introduce myself briefly. i am 20 years old，born in guangdong province， south of china， and i am a senior student at guangdong university. my major is english. and i will receive my bachelor degree after my graduation in june. in the past four years， i spent most of my time on study. i passed cet4 and cet6 with a ease and acquired basic theoretical and practical knowledge of language. besides，i have attended several speech competition held in beijing， which really showed our professional advantages. i have taken a tour to some big factories and companies，through which i got a deep understanding of english for application. compared to developed countries，unfortunately，although we have made extraordinary progress since 1998，our packaging industry is still underdeveloped， messy and unstable， and the situation of employees in the field is awkward. but i have full confidence in its bright future if only our economy can be kept at the growth pace still. i guess you may be interested in why i choose this job.i would like to tell you that this job is one of my lifelong goals. if i can work here，i will work hard. as to my character， i cannot describe it well，but i know i am optimistic and confident. sometimes i prefer to stay alone， reading and listening to the music， but i am not lonely， for i like to chat with my classmates about almost everything. my favorite pastime is to play volleyball，to play cards or to surf online. from life at university， i learn how to balance study and entertainment. by the way， i was an actorin our amazing drama club. i have a few glorious memories on stage. that is my pride...银行柜员英文自我介绍篇2Dear Interviewer:Good afternoon， first of all， I want to thank you for giving me the opportunity to this job interview.My name is and I‟m 23 years old， Jiangsu Nantong is my birthplace. Now I‟m a post graduate student of Department of Law in Normal University. I am outgoing and confident， so I can always get along quite well with others. I‟m diligent and self-discipline in learning. I have won scholarships for totally four consecutive years during my college; at the same time I have served as leader of the class to learn as well as a minister of student union in my sophomore year. As a college debate team member， I participated in the school debate game. I have good organizational skills and communication skills. Banks， operate as a modern social and economic hub of the entire national economy，play a significant role，so I have been yearning hearts of the banking industry.If this can join the Construction Bank I would be very pleased，this will be an opportunity for my life， but also a challenge， I will be adhering to the China Construction Bank，the construction of modern life development concept. I shall be conscientious and dedicated so as to contribute myself to the bank's development and also the national economy! Thank you!Guangdong Development Bank entrepreneurial spirit: unity，progress， perseverance， truth-seeking spirit of enterprise银行柜员英文自我介绍篇3Good morning !It is really my honor to have this opportunity for a interview，I hope i can make a good performance today. I'm confident that I can succeed.Now i will introduce myself briefly I am 23 years old，born in shenzhen .I was graduated from shenzhen university. my major is electronic.and i will got my bachelor degree after my graduation in the year of 20xx.I spend most of my time on study，i have passed CET4/6 . and i have acquired basic knowledge of my major during my school time.In July 20xx， I begin work for a small private company as a technical support engineer in shenzhen city.Because I'm capable of more responsibilities， so I decided to change my job.And in August 20xx，I left QingDao to BeiJing and worked for a foreign enterprise as a automation software test engineer.Because I want to change my working environment，I'd like to find a job which is more challenging. Morover Motorola is a global company， so I feel I can gain the most from working in this kind of company ennvironment. That is the reason why I come here to compete for this position.I think I'm a good team player and I'm a person of great honesty to others. Also I am able to work under great pressure.Thats all. Thank you for giving me the chance.。

实用银行柜面英语口语图文稿

实用银行柜面英语口语集团文件发布号：（9816-UATWW-MWUB-WUNN-INNUL-DQQTY-银行柜面英语口语（一）- 新开帐户What kind of account did you have in your mind?你想开哪种帐户Do you like to open a current account?你想开一个活期存款帐户吗A deposit or current account?定期还是活期Please tell me how you would like to deposit your money.请告诉我你想存何种户头There's a service charge for the checking account but no charge for the savings.支票户头要收服务费，现金户头不收。

Our minimum deposit for a savings account is 100 dollars.我们储蓄存款的最低存款额是100美圆。

Five yuan is the minimum original deposit.最低起存款额是5元。

You can open a savings account at any time with an initial deposit of 50 dollars.你可随时以50美圆的起存额开立储蓄帐户。

Even one yuan is all right.甚至一元也可以起存。

Here is your pasbook. Please bring it back when you deposit or withdraw money any time you like. Keep it well and inform us whenever you lose it.这是你的存折，存取款时请带来。

保管好存折，遗失请告诉我们。

银行柜员实习英语作文

银行柜员实习英语作文English: As a bank teller intern, I have been gaining valuable experience in handling customer transactions, cash management,and providing excellent customer service. I have learned how to accurately count and balance cash drawers, process deposits and withdrawals, and troubleshoot any discrepancies. Additionally, I have improved my communication skills by interacting with a diverse range of customers and assisting them with their banking needs. Through this internship, I have gained a deeper understanding of the banking industry and the importance of attention to detail and accuracy in handling financial transactions. I am grateful for the opportunity to learn and grow in this role, and I look forward to continuing to develop my skills and knowledge in the field of banking.中文翻译: 作为一名银行柜员实习生，我已经积累了处理客户交易、现金管理和提供优质客户服务的宝贵经验。

银行柜面英语口语

银行柜面英‎语口语（一）- 新开帐户What kind of accou‎n t did you have in your mind?你想开哪种‎帐户?Do you like to open a curre‎n t accou‎n t?你想开一个‎活期存款帐‎户吗?A depos‎i t or curre‎n t accou‎n t?定期还是活‎期?Pleas‎e tell me how you would‎like to depos‎i t your money‎.请告诉我你‎想存何种户‎头?There‎'s a servi‎c e charg‎e for the check‎i ng accou‎n t but no charg‎e for the savin‎g s.支票户头要‎收服务费，现金户头不‎收。

Our minim‎u m depos‎i t for a savin‎g s accou‎n t is 100 dolla‎r s.我们储蓄存‎款的最低存‎款额是10‎0美圆。

Five yuan is the minim‎u m origi‎n al depos‎i t.最低起存款‎额是5元。

You can open a savin‎g s accou‎n t at any time with an initi‎a l depos‎i t of 50 dolla‎r s.你可随时以‎50美圆的‎起存额开立‎储蓄帐户。

Even one yuan is all right‎.甚至一元也‎可以起存。

Here is your pasbo‎o k. Pleas‎e bring‎it back when you depos‎i t or withd‎r aw money‎any time you like. Keep it well and infor‎m us whene‎v er you lose it.这是你的存‎折，存取款时请‎带来。

银行柜面人员日常英语

招呼客户1.Welcome to our bank.欢迎光临。

2.What can I do for you?有什么能帮助您的3.Which transaction would you like to do?请问您想办理什么业务4. Sorry to keep you waiting.抱歉让您久等了。

指引1.Please take this number, when your number will be called please go to the counter,请拿号，叫到号时请到相应柜台办理业务。

2.This is your turn, please go to NO. 3 counter.到您了，请到3号柜台办理业务。

3.Please wait for a moment. /Just a moment, please.请稍候。

4.Please follow me. /This way please.请跟我来。

/这边请。

5.Please go straight this way until the end.请一直往前走直到尽头。

客户离开1.Thank you for coming!谢谢您的光临!2.See you next time.再见。

3.Be sure you didn’t forget anything.请不要忘记您的随身物品。

4.Do you need to do another transaction?您还需要办理其他业务吗5.My pleasure. / At your service.乐意为您效劳。

6.You are welcome.不客气。

7.Thank you very much for your cooperation.感谢您的配合。

兑换货币1.Do you want to change some money?您需要换钱吗2.How much do you want to change?您需要换多少金额3.Which currency do you want?您想要兑换何种货币4.What would you like it? In which denominations?您想要那种面额的5.I’m sorry; we can’t handle the exchange of this currency.非常抱歉，我们这里不兑换这种货币。

银行柜员实习英语作文

银行柜员实习英语作文As a bank teller intern, my main responsibilities include assisting customers with their transactions, such as deposits, withdrawals, and account inquiries. I also help customers with opening new accounts, issuing cashier's checks, and providing information on various banking products and services.During my internship, I have learned about the importance of accuracy and attention to detail in handling financial transactions. I have also gained valuable experience in communicating effectively with customers and providing excellent customer service.In addition to my daily tasks, I have had the opportunity to shadow experienced bank tellers and learn from their expertise. I have observed how they handle difficult situations and resolve customer complaints in a professional manner.Overall, my internship as a bank teller has been a valuable learning experience. I have developed importantskills that will be beneficial for my future career in the banking industry.作为一名银行柜员实习生，我的主要职责包括协助客户处理他们的交易，如存款、取款和账户查询。

银行日常工作版英语作文

银行日常工作版英语作文I start my day at the bank by checking my schedule and preparing for the day's tasks. This usually involves organizing paperwork, setting up my workstation, and reviewing any important information or updates from the previous day.Once everything is set up, I greet customers as they come in and assist them with their banking needs. This can range from simple transactions like deposits and withdrawals to more complex tasks such as opening new accounts or applying for loans.Throughout the day, I also handle phone calls and emails from customers who have inquiries or need assistance with their accounts. I strive to provide helpful and friendly service to ensure that their needs are met and their questions are answered.In addition to assisting customers, I also work onvarious administrative tasks such as filing paperwork, updating customer records, and preparing reports for management. These tasks are essential for keeping the bank running smoothly and efficiently.At the end of the day, I review my tasks and make sure everything is in order for the next day. I also take the time to clean and organize my workstation to ensure a fresh start for the following day.Overall, working at the bank involves a combination of customer service, administrative work, and attention to detail. It's a fast-paced environment that requires flexibility and the ability to multitask effectively.。

银行柜员实习英语作文200词

银行柜员实习英语作文200词As a banking intern, I have had the opportunity to gain a wealth of knowledge and experience. From interacting with clients to handling various financial transactions, my timeat the bank has been both challenging and rewarding.One of the most important aspects of my internship has been learning to interact with clients. I have beenresponsible for greeting customers, answering their questions, and providing assistance with their banking needs. This has allowed me to develop strong communication and customerservice skills, which I believe are essential for asuccessful career in banking.In addition to working directly with clients, I have also had the opportunity to learn about the various financial products and services offered by the bank. I have gained an understanding of different types of accounts, loans, andinvestments, as well as the regulations and policies that govern them. This knowledge has given me a comprehensive understanding of the banking industry and has prepared me to assist clients with a wide range of financial needs.Another important aspect of my internship has been learning to handle financial transactions. I have been responsible for processing deposits, withdrawals, and transfers, as well as balancing cash drawers and performing other administrative tasks. This experience has given me a practical understanding of the day-to-day operations of a bank and has helped me develop strong organizational and problem-solving skills.Overall, my internship as a bank teller has been a valuable learning experience. I have gained a deeper understanding of the banking industry, developed important skills, and built relationships with clients and colleagues.I am confident that the knowledge and experience I havegained will serve me well in my future career in banking. I am grateful for the opportunity to have been a part of the team and look forward to applying what I have learned in my future endeavors.。

银行员工英文演讲稿

银行员工英文演讲稿Ladies and gentlemen,Good morning/afternoon/evening. I am honored to stand before you today as a representative of our esteemed institution, [Bank Name]. My name is [Your Name], and I work as a bank employee in the [department name].First and foremost, I would like to express my gratitude for the opportunity to address you all. Today, I would like to talk about one of the most important aspects of our work as bank employees – effective communication in English.In our increasingly globalized world, English has emerged as the universal language of business and finance. As employees of [Bank Name], it is crucial for us to possess strong English language skills to effectively serve our diverse clientele. Consequently, I would like to highlight the importance of improving our English communication skills and provide some insights on how we can achieve this.To begin, let me emphasize the need for clear and concise communication with our customers. As bank employees, we interact with individuals from various walks of life. A clear understanding of their financial needs, concerns, and aspirations is vital in order to deliver outstanding service. By honing our English communication skills, we can ensure that we accurately comprehend and address the requirements of our customers, thereby cultivating strong and lasting relationships.Furthermore, effective English communication skills are invaluable when it comes to teamwork within the bank. Collaboration among team members is what drives our success, and language barriers should not hinder our ability to work harmoniously. By enhancing our English proficiency, we can exchange ideas, provide constructive feedback, and work towards achieving common goals more efficiently. This will not only benefit our individual growth but also contribute to the overall success of [Bank Name].Now, let us explore some practical steps that we can take to improve our English communication skills. Firstly, I encourage all bank employees to take advantage of the language training programs and resources provided by our institution. These initiatives are designed to offer targeted language instruction and support, enabling us to become more confident and effective communicators.In addition, reading English newspapers, magazines, and professional literature related to finance and banking can greatly enhance our understanding of specialized vocabulary and industry-specific terminology. Regularly engaging with such materials will not only improve our comprehension but also expand our ability to express ourselves fluently and intelligently in English.Another effective method to improve English communication skills is to engage in conversations with native English speakers. This can be done through language exchange programs, networking events, or even by leveraging online platforms. By engaging in meaningful conversations with English speakers, we can refine our pronunciation, naturalize our speech patterns, and gain exposure to diverse cultural perspectives.Additionally, actively seeking opportunities to deliver presentations or public speeches in English can help us overcome stage fright and improve our public speaking skills. Participating in internal workshops or volunteering to represent [Bank Name] at external events can provide invaluable platforms to practice and refine our English speaking abilities.Lastly, embracing a positive attitude towards learning and consistently challenging ourselves is crucial. Learning a language is a continuous process, and it is important to remain committed and persistent. While setbacks and difficulties may arise, by approaching language learning with enthusiasm and perseverance, we can reap the rewards of our efforts and achieve noticeable improvements over time.In conclusion, effective English communication skills are vital for ensuring excellent customer service, fostering teamwork, and advancing our personal and professional growth as bank employees. By proactively seeking opportunities to improve our English skills, engaging in meaningful conversations, and embracing a continuous learning mindset, we can further elevate the reputation and success of [Bank Name].Thank you for your attention, and I hope that together, we can strive towards becoming exemplary communicators in English.。

银行日常工作英语版作文

银行日常工作英语版作文As the sun rises over the city, the bustling life of a bank begins. The day at a bank is filled with a variety of tasks and interactions that require a high level of professionalism and customer service. Here's a glimpse into the daily routine of a bank through an English composition.Morning PreparationsThe day starts early for bank employees. Upon arrival, thefirst task is to prepare for the day's transactions. This includes setting up the teller stations, ensuring that thereis enough cash in the drawers, and checking that all the necessary forms and documents are in place.Opening TimeAs the bank opens, a line of customers may already be waiting. Greeting customers with a warm "Good morning" and a smilesets a positive tone for the day. Tellers begin to assist customers with their requests, which can range from cash deposits and withdrawals to more complex transactions likewire transfers and loan applications.Customer ServiceThroughout the day, customer service is paramount. Bank employees must be adept at handling various inquiries, from explaining interest rates on savings accounts to helping customers navigate through online banking services. Patience and clear communication are key to ensuring that every customer leaves satisfied.Lunch BreakA quick lunch break is essential to recharge for the afternoon. While some employees head out to grab a bite, others may choose to eat in the bank's break room, often discussing the day's events or sharing a laugh to ease the workday stress.Afternoon TasksThe afternoon continues with more customer transactions, but it's also a time for less visible work. This can include updating customer records, reconciling accounts, and preparing reports. Bank employees must be meticulous with their work, as accuracy is crucial in the financial sector.Closing ProceduresAs the day winds down, the bank's closing procedures begin. This involves counting the cash in the drawers, balancing the day's transactions, and ensuring that all security protocols are followed before the bank is secured for the night.Continual LearningIn the financial industry, continuous learning is a must. Many bank employees spend part of their day staying updated on the latest financial news, regulations, and technology advancements to better serve their customers and keep the bank competitive.End of the DayFinally, the day ends with a review of the day's activities, discussing any issues that arose and how they were resolved. This reflection time is invaluable for improving future performance and maintaining high standards of service.In conclusion, the daily routine in a bank is a dynamic blend of customer interaction, administrative tasks, and ongoing education. It requires a combination of financial knowledge, technological proficiency, and excellent interpersonal skills to ensure a smooth and efficient banking experience for all customers.。

银行柜员实习英语作文

Bank Clerk Internship: A Journey into theHeart of Financial ServicesEmbarking on a journey into the vast and intricate world of financial services, I found myself standing at the threshold of a new adventure as a bank clerk intern. This opportunity presented itself as a blend of excitement, challenge, and immense learning potential, offering a unique glimpse into the day-to-day operations of a bank.My internship began with a thorough induction process, where I was introduced to the fundamentals of banking operations, including customer service, transaction processing, and the intricacies of financial regulations. This initial phase was crucial, as it set the foundationfor my future responsibilities. I quickly realized that being a bank clerk required not only technical knowledge but also a high degree of interpersonal skills.One of the most significant aspects of my internship was the interaction with customers. Each customer presented a unique challenge, whether it was addressing their concerns, resolving issues, or simply providing them with friendly service. This interaction taught me the importanceof active listening and the art of clear communication in resolving problems effectively.Beyond customer service, I was also involved in various transactional activities such as depositing and withdrawing funds, processing loans, and updating customer records. These tasks required meticulous attention to detail, as any mistake could potentially impact the financial well-being of the customers. This experience taught me thesignificance of accuracy and precision in financial transactions.Moreover, I had the opportunity to observe and participate in meetings where financial decisions were being made. This gave me a glimpse into the strategic side of banking, where complex financial data and market trends were analyzed to make informed decisions. This exposure was invaluable in understanding the bigger picture of the financial industry.Throughout my internship, I was constantly learning and growing. The challenges and opportunities presented to me were not only professional but also personal. I learned to balance workloads, manage my time effectively, and adapt tochanging situations. I also realized the importance of teamwork and collaboration in achieving common goals.In conclusion, my bank clerk internship was a transformative experience that provided me with invaluable insights into the financial services industry. It taught me the importance of customer service, accuracy, precision, and strategic thinking in banking operations. Moreover, it instilled in me the values of hard work, perseverance, and continuous learning. As I look ahead to my future career, I am grateful for this opportunity that has shaped me into a more confident and knowledgeable professional.**银行柜员实习：金融服务之心的旅程**踏入金融服务这个庞大而复杂的世界，我作为一名银行柜员实习生，站在了新冒险的起点。

【优质】英语作文：银行柜员一天word版本 (1页)

【优质】英语作文：银行柜员一天word版本本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==英语作文：银行柜员一天An Unforgettable DayLate one afternoon, I was on my way home from school. I walked slowly along the street with my head drooped. The scenes on both sides of the street were beautiful, but I had no interest in them at all. I walked and walked, thinking of what had happened that day.Just a few minutes before the second class began that afternoon, I was asked to go to the teacher's office. I heard my teacher talking to my mother with anger.How could you dare to go to see a film this morning without permission? Mother said at the top of her voice, slapping me in the face heavily. I look at Mo ther, dumbfounded…I walked more slowly, for I had seen my house ahead, where Mother was always standing at the door, smiling at me, at this time every day. But now, she wasn't there. My heard was beating faster. I even didn't dare to open the door for fear that Mother should beat again.Not knowing what to do, I sat on the ground near the door, blaming myself for what I had done. I was lost in deep agony.Suddenly a soft hand patted me on the head. I looked up, seeing Mother standing beside me. I couldn't help crying, Mum! tears rolling down my cheeks.。

银行柜面英语口语

银行柜面英语口语：取款、结余I'd like to know if I can draw on my account for payment of things I buy in Tianjin.我想知道一下我是否能提取存款来支付天津购物的费用。

I want to withdraw 200 dollars from my deposit account.我要从我的定期存款中支取200美圆。

I want to close my account with you.我想结束在你们这儿的帐户。

I'd like to draw 100 yuan against this letter of credit.我想从这份信用证上提款100元。

May I draw money against the letter of credit here?我可以在这儿用这份信用证取钱吗？Could you tell me my balance?能否把存款结余金额告诉我？Please let me know my balance.请告诉我结余金额。

I think you can draw on this account by cheque in payment of goods.我以为你可用支票提款支付购物费用。

Your balance at the bank is 300 yuan.你在本行的结余是300元。

Your deposit is exhausted.你的存款支净了。

Your letter of credit is used up.你的信用证用完了。

Please tell me how you wish to draw your money.请告诉我你希望怎样支款。

Fill our a withdrawal form, please.请填写取款单。

The letter of credit is exhausted.信用证上的款子已提清。

银行柜员职能英语作文

银行柜员职能英语作文英文回答：As a bank teller, I perform a variety of duties to assist customers with their financial transactions. My primary responsibilities include:Cash handling: I handle large amounts of cash daily, processing deposits, withdrawals, and other cash transactions. I am responsible for counting and verifying currency, ensuring its accuracy and security.Customer service: I provide excellent customer service to all customers, regardless of their needs or circumstances. I am knowledgeable about bank products and services and can assist customers with opening accounts, applying for loans, and resolving issues.Processing transactions: I process a variety of transactions, including deposits, withdrawals, accounttransfers, and bill payments. I use a variety of equipment, including teller machines and computers, to efficiently and accurately process transactions.Balancing cash: I am responsible for balancing my cash drawer at the end of each shift. This involves reconciling the amount of cash in my drawer with the recorded transactions.Maintaining records: I maintain accurate records ofall transactions and cash handling activities. I keep track of customer accounts and balances, as well as the amount of cash on hand.In addition to these core responsibilities, I also perform other duties as needed, such as:Answering phones: I answer the phone and provide information about bank products and services. I also direct customers to the appropriate personnel or departments.Cross-selling: I promote additional bank products andservices to customers based on their needs. For example, I might suggest a savings account to a customer who is making a large deposit.Referrals: I refer customers to other bank departments or external providers for specialized financial services, such as investment planning or mortgage services.中文回答：作为一名银行柜员，我负责执行各种职责，协助客户进行金融交易。

银行职工英文演讲

银行职工英文演讲Attitude: ResponsibleAs a teller, she treats every client scrupulously and seriously in the most ordinary position in the field. She believes that each banking business is a duty with responsibility. First, it is the responsibility for CCB. Sitting on the three-foot counter, it represents the CCB brand. The quality of service directly affects the maintenance of clients and the performance of CCB branches. It is very important to provide standardized service. Only by improving the client s satisfaction can we effectively improve our market competitiveness.Second, it is the responsibility for clients. Banking competition is becoming more and more fierce. In fact, every client has many other bank choices. When a client opens the door, walks in and sits in front of us, it means that he chooses CCB and gives his trust to us. It is the trust from the clients that we are supposed to be responsible for.Third, it is the responsibility for ourselves. Whether it s a simple deposit or withdrawal, or a complex special business. At the moment of receiving the client s account, we must ensure the compliance of each step. This is not only responsible for CCB s clients, but also a kind of protection for ourselves.Since she began to work, she has kept in mind these three points. Although the petrochemical company bank branch has a large number of clients, reaching 300 people a day, and the business volume is very large. But in her first year of business in 2021, she made only one mistake, named to be the teller who had made the least mistakes of the year in her branch. This year, she met zero-error job requirement whose business volume was also above the average level for three consecutive quarters in the branch. Service: PassionateEngaged two years on the banking business, she has been working as a teller. Each working day, she would come into contact with a lot of clients and the transaction volume is also large. She has become friends with many clients.On one occasion, a foreign friend from Ghana came to the branch to open a bank card business. He was worried for not being able to express himself with his poor Chinese. With professional service and solid English skills, Yang Ruidi explained to him that he already had a Shenyang CCB card, so she can only open a second-class account for him. She also explained the nature and limitations of the second-class account in detail. Her service was praised by this client. After learning that this foreign friend had had a real-name mobile phone number, she also recommended CCB s SMS banking and mobile banking for the client and made a risk warning. After handling the business, the client said that he would try his best to learn Chinese to use the mobile banking of our bank as soon as possible.On the holidays, each time the client passes through the branch, he would take the initiative to go to the second floor and make a cordial greeting. Her service is not just a mechanical process, but is about the client s request, needs, and worry. When the client feels warm, she also feels the appreciation from the client.。

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银行柜面人员日常英语文件管理序列号：[K8UY-K9IO69-O6M243-OL889-F88688]
招呼客户
1.Welcome to our bank.
欢迎光临。

2.What can I do for you?
有什么能帮助您的
3.Which transaction would you like to do?
请问您想办理什么业务
4. Sorry to keep you waiting.
抱歉让您久等了。

指引
1.Please take this number, when your number will be called
please go to the counter,
请拿号，叫到号时请到相应柜台办理业务。

2.This is your turn, please go to NO. 3 counter.
到您了，请到3号柜台办理业务。

3.Please wait for a moment. /Just a moment, please.
请稍候。

4.Please follow me. /This way please.
请跟我来。

/这边请。

5.Please go straight this way until the end.
请一直往前走直到尽头。

客户离开
1.Thank you for coming!
谢谢您的光临!
2.See you next time.
再见。

3.Be sure you didn’t forget anything.
请不要忘记您的随身物品。

4.Do you need to do another transaction?
您还需要办理其他业务吗
5.My pleasure. / At your service.
乐意为您效劳。

6.You are welcome.
不客气。

7.Thank you very much for your cooperation.
感谢您的配合。

兑换货币
1.Do you want to change some money?
2.
您需要换钱吗
3.How much do you want to change?
您需要换多少金额
4.Which currency do you want?
您想要兑换何种货币
5.What would you like it In which denominations
6.
您想要那种面额的
7.I’m sorry; we can’t handle the exchange of this currency.
非常抱歉，我们这里不兑换这种货币。

ATM/卡
1.If you have an account here, you can deposit money using our
ATM.
如果您有我行的账户，可以在ATM机上存钱。

2.If you want to obtain a card here, please fill this
application.
如果您想申请半卡，请您填写这张表格。

3.May I ask your passport please?
请出示您的护照。

4.Please tell me your name, address and phone number.
请告诉我您的名字﹑地址和电话号码。

5.If you lost your card, please contact our customer-service
centre.
如果您遗失了您的卡，请立刻与我们的客服联系。

6.Could you tell me the name on the card or the card number?
能告诉我持卡人的名字或者卡号吗
存/取款
1.Please input your password.
请输入密码。

2.Please input password one more time.
请再次输入密码。

3. Please sign your name here.
请在这里签名。

4. Your balance at the bank is 300 yuan.你在本行的结余是300
元。

5. How much do you want to deposit with us?
你想在我们这存多少钱
6. Here is your passbook. Please bring it back when you deposit
or withdraw money any time you like.
这是您的存折，存取款时请带来。

7. Keep it well and inform us whenever you lose it.
保管好存折，遗失请告诉我们。

8. Usually, we offer a current deposit account and a fixed deposit account for an individual.
我们通常对个人提供活期存款和定期存款两种账户，你想办理哪一种。

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