亚马逊索要好评模板
亚马逊索评邮件模板
亚马逊索评邮件模板尊敬的亚马逊客服团队，。
我是一名在亚马逊平台上销售产品的卖家，我对最近一些买家对我的产品进行了负面评价感到非常困扰。
我深知亚马逊非常重视客户体验和产品质量，因此我希望您能够帮助我解决这个问题。
首先，我想对这些负面评价进行分析。
在我收到这些评价之前，我一直保持对产品质量和客户体验的高度关注。
我确信我的产品在质量和服务方面都是符合标准的。
然而，这些负面评价给了我一些意外，因为它们并没有给出具体的问题或者投诉，而只是简单地给出了差评。
我希望能够了解这些买家的具体问题，以便我能够及时解决并改进。
其次，我想针对这些负面评价向您提出一些请求。
首先，我希望能够得到这些买家的具体投诉内容，以便我能够及时进行客户服务和产品改进。
其次，我希望能够得到一些关于如何改善产品质量和客户体验的建议，我愿意倾听并采纳您的意见。
最后，我希望能够得到一些关于如何提高我的产品在亚马逊平台上的评价和排名的建议，我愿意付出更多的努力来提升自己的产品和服务。
最后，我想向您保证，我会认真对待这些负面评价，并且会尽快采取行动来改进。
我深知在亚马逊平台上，良好的产品质量和客户体验是最重要的，我会不断努力提升自己，以确保我的产品能够给客户带来最好的体验。
在此，我真诚地希望您能够帮助我解决这个问题，并且给予我一些指导和建议。
我相信通过我们的共同努力，我能够改善我的产品和服务，为客户带来更好的体验。
再次感谢您抽出宝贵的时间阅读我的邮件，期待您的回复。
诚挚的问候，。
[你的名字]。
亚马逊日常邮件回复模板038日
No need wanted
一、No need wanted 的return request， 已发货但要求退款
We want to know the reason why you do not want this item. We provide 3 option s for return request
第三方发货要求好评
Hi friend， In order to provide premium services, the items has been shipped fro m local for you and you will received it quickly, but not so long as it dis play on Amazon. Being a seller on Amazon, feedback from customers are vital importa nce to us. 5star appraisal and positive feedback will help us improve our products and services. If you are satisfied with our product and services, please give us a 5star feedback. attached is a picture about how to write a 5star feedback for your reference. Our motivation comes from your satisfaction. Many thanks for your time on this. Have a nice day! Mia
亚马逊培训之索要评论邮件你写对了吗
亚马逊培训之索要评论邮件你写对了吗众所周知，在影响亚马逊对卖家账号进行评定的各项因素中，Review直接影响产品Listing的曝光量和流量，从而影响产品销量。
所以，今天的亚马逊培训，小编就来说说它。
很多卖家为了获得更多的评论，大大方方和买家索要好评，于是，索要好评成了一股热风。
本来索要好评这个事情并不违规，因为亚马逊系统没有强制要求购买过产品的买家必须留下评论，所以对于卖家来讲，索要评论邮件必须要发！但是为了快速得到好评，很多卖家通过赠送产品、提供模版、付费等方式，要求对方留好评的方法屡见不鲜，于是针对这些不良现象。
亚马逊针对评论出台了很多政策；首先平台禁止了奖励性评论，之后开始冻结发送索要评论的账号，近期还更新了信息系统，允许消费者不接收卖家的垃圾邮件。
以下是亚马逊的一些评论规定：·不要赠送产品索要评论。
亚马逊可以追踪到买家使用了0折扣码一个月之后留下的评论。
·不要只要求消费者写好评。
亚马逊想让买家自由地评论，不管是好评、中评还是差评；希望有一些对于产品客观的评价呈现。
·不要给买家提供评论模板。
给买家提供一个模板填空只会被视为操控评论，同时也会让卖家的评论几乎都一样，这样的重复的没有灵魂的review，对于卖家也没有太大意义，反而适得其反。
·不要付费让人评论。
不管是朋友、家人还是知名博主；通过付费的方式来刷评论，被亚马逊系统检测到以后，对于店铺都是有影响的。
其中有一个例外，那就是亚马逊的AmazonVine项目。
亚马逊希望产品评论是来自真实卖家的真实回答，同时消费者也希望自己看到的产品评论真实。
比如在测评被禁之前，如果一个产品很多评论存在“unbiased”和“honest”等词语，一些消费者就不会购买这个产品。
所以卖家发送评论邮件，需要注意哪些技巧呢？下面将详细介绍怎么把邮件写进消费者心坎，让他们自动留下评论：一、卖家不能说什么？大多数亚马逊售后邮件存在的一个问题是，它们几乎相同。
亚马逊邀评邮件模板安全合规邀评Review邀评Feedback
亚马逊安全合规邀评邮件、追踪信模板前言首先，很多卖家朋友和运营小伙伴们，会担心说邀评会违规，甚至有人说“Review”和“Rating”等这样的字眼，属于“敏感词”。
这里给大家辟一下谣言哈。
亚马逊官方是允许邀评的，只不过是要符合要求的正规邀评才行。
常见的违规邀评有如“好评返现”，“折扣换好评”，“免费产品换好评”，“如果你觉得我们的产品好用，请给我们留好评”等等。
亚马逊允许的邮件/消息内容：1.解决订单配送问题2.请求完成订单所需的其他信息3.询问退货相关问题4.发送发票5.请求商品评论或/和卖家反馈6.安排较重或大件商品的配送时间7.安排上门服务预约事宜8.确认定制设计或任何其他需要联系买家接收他们所购商品的原因亚马逊禁止的邮件/消息内容：1.奖励或说服买家提交正面商品评论或卖家反馈的消息，包括提供补偿、金钱2.奖励、礼品卡、免费或打折商品、退款、返点或赔偿、未来的优惠3.要求删除或更改现有商品评论的消息4.要求买家仅在对商品拥有良好体验时才对商品做出评论的消息5.重复请求（每个订单的）商品评论或卖家反馈接下来开始邮件模板：模板1：针对签收时间在1-2周内的订单，对产品质量有信心，Review和Feedback一起邀Dear Customer/Hi, xxxGood morning/eveningSorry for bothering in. This is Xxx, and I’m just following up with the Product Name you have bought from us a couple days before. Hope the item was safely received and served the job well. If any issue with the order or item, please always feel free to let me know, I’ll see the best I can do to make it right for you.And if you have time, would you mind kindly share us how you feel with this order or our product by leaving us a Product Review or Feedback? It’ll be very appreciated.Thank you for your time. Have a nice day!(对方时间是晚上，就不要发Havea nice day了哦~)Best,XxxBrand Name模板2：针对签收时间在1-2周内的订单，对产品质量有信心，仅邀FeedbackDear Customer/Hi, xxxGood morning/eveningSorry for bothering in. This is Xxx, and I wrote this message to you just for following up with the Product Name you have bought from my store a week before. Hope it was safely received and worked well for you. Should any problem, please always feel free to let me know, I’ll see the best I can do for you.By the way, if you have time, could you please kindly leave a Feedback to my store by sharing your experience with this order or the item(s)? It’ll be very appreciated.Thank you for your time. Have a nice day!Best,XxxBrand Name模板3：针对签收时间在1-2周内的订单，对产品质量有信心，仅邀ReviewDear Customer/Hi, xxxGood morning/eveningHi,Sorry for bothering. This is Freya, and I'm just following up with the Product Name you have bought from us before. Hope the item was safely received and served the job well for you. If there’s any problem, please feel free to let me know the details, I’ll check it immediately and try my best to make it right.By the way, when you have the time, it will be very appreciated if you can kindly share us your experience with this order by leaving a comment or simply a rating on the product page, I'm sure it will be also very helpfulfor other customers when they are making their choices. Thank you for your time. Have a nice day!Best,XxxBrand Name。
亚马逊邮件回复模板跨境电商回复邮件模版
要求退款的解决方案
2.根据退款原因，解决方案如下： A. 买了自发货了，可以跟客人说明大概多久能到FBA，多少时间产品会送达他家，如果客人可 以接受，就可以继续等几天看看；如果客人坚持退款，就给客人退款，后期FBA 到了，可以 再次尝试联系一下客人，问客人是否需要再次下单。 B. FBA 订单显示pending，给客人路径，联系亚马逊，说明情况货物是亚马逊负责派送的，联 系亚马逊可以快的解决问题。 C. 下错订单了（若亚马逊配送），可以让客人自己联系亚马逊取消订单，亚马逊那边会及时 给客人退款；如果是自发货订单，我们就直接给客人取消订单，告诉客人已经退款，钱会在 2-3个工作日内到达他们银行卡账户。 D. 如果产品没有达到客人的期望，如果店里还有其他不错的产品可以满足客人这一需求的， 可以推荐给客人，让他重新下单 E. 刚开始使用有问题，可以问一下客人意见，是否愿意换个新的重新尝试；使用了半年或者 一年，给客人退一半的钱，看客人愿不愿意接受
退款--FBA订单一直显示pending
Dear XX, Thank you for your purchase with us. We sincerely apologize for the inconvenience. The item will be shipped by Amazon, who will take all responsible for all delivery issue. Could you please contact Amazon for help in time? It will help you solve the probem soonest. Please follow these steps to contact Amazon buyser service: Open Amazon website--sign in your account--click help--find your order If the problem cannot be solve in time, please contact us again, and we will take the further step. Thank you and your understanding will be highly appreciated. Best regards, XXX, Highway Techbuy
亚马逊运营订单跟进的14个英文模板
亚马逊运营订单跟进的14个英文模板1.未付款订单的催款模板。
（请根据您产品自身特点对描述内容进行修改）Dear xxxWe have got your order of XXXXXX。
But it seemsthat the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, Iwill process the order and ship it out as soon as possible. Thanks!2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间。
Hi, xxx,Thank you for your payment for orders xxxxxxx. We will be dispatching these itemswithin the next 3 days. If you have any questions or problems, contact usdirectly for help.3.填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）。
Hello, xxx,We are happy to tell you we have dispatched your order! You can track itsprogress with the following tracking number: xxxxxxYou can also track the delivery of your order yourself here:.It usually takes about 30 days for your order arrive, but as this is theshopping season, the logistics companies are very busy and some orders may takeslightly longer to arrive.If you have any questions or problems, contact us directly for help.4.超过5天还未更新物流信息，让买家再等待。
一封索要Review的邮件模板
一封索要Review的邮件模板很多新手卖家在面对亚马逊的运营时总是一片茫然，觉得有太多的细节需要去做却又找不到入口，这里我想分享两个例子。
曾经遇到一个卖家，尚未开始做亚马逊时，首先询问的问题是，亚马逊运营中能否做广告，当得知答案是肯定的时就说，既然如此，我一定可以做起来。
然后，他们团队很快就把亚马逊运营做起来了，而且做得风生水起。
遇到另外一个卖家，询问我，亚马逊平台有什么禁忌？我回答，不刷评，不侵权。
他的回应是，侵权是红线，自然不能碰，但刷评是灰色地带，如果操作得当，应该可以躲过系统监测。
然后他又问：刷评一定是对产品排名有很大权重的要素吧？我愕然，他本是没有接触过亚马逊平台的呀。
接着他解释到：道理很简单，平台禁止什么，说明什么最有效。
细想下来，还真有道理。
当然，我这么写，既不是为了误导大家把运营等同于广告，也不是去鼓励大家做虚假刷评，例子中的凭广告取胜的卖家整个运营也绝对不是单凭广告，而快速分析出刷评有效的卖家也尚未拿出成绩来验证他的理论，我想说的是，在纷繁复杂的各个运营细节和技巧中，我们不需要贪多贪全，抓住某一个主要技巧深挖，也许就可以做到提纲携领快速走上发展的路子了。
做好运营，抓重点比什么都重要。
接着刷评这个话题说，我相信很多卖家对于Review可以提升Listing排名这一点都是毫不怀疑的，可是自从十月份亚马逊关于Review的新政出台以后，很多卖家辛辛苦苦投入金钱时间和精力刷的那些Review很多都被系统直接删除了，甚至有些Listing还因为刷Review严重而被降权，流量和销量大减，显然，通常的刷Review的方式不那么可靠了。
我在之前的文章中也曾就如何在新政下获取更多真实Review给出过一些建议，其中之一就是，通过联系留有五星Feedback的高满意度的真实购买顾客，对他们的反馈表示感谢，进而，以恰当的语言引导客户更进一步的留下高星级的Review。
原因在于，已经留了五星Feedback的顾客，一般对购买体验是比较满意的，而主动写下Feedback，又说明这个顾客是非常热情的，基于这两个前提，适当引导，就可以得到比较好的回馈。
亚马逊索评邮件模板（适用于各英文站点）
亚马逊索评邮件模板（适用于各英文站点）发货通知模板：Hey, thanks for your order!This is customer service from {{shop_name}}. I just wanted to let you know that your {{product_link_show_asin_and_title}} has just left the Warehouse, and is on its way to you! Order ID={{order_id}}If you have any issues or questions, let me know ASAP! I am here for you! I'd love to get you taken care of right away! :){{contact_link:Contact Us}}We very much appreciate your business and it is our pleasure to help you as fast as we can. Have a great day!下单关怀/提醒模板：Dear,We are Customer Service team from {{shop_name}}, we just wanted to let you know that Amazon has confirmed your order: Order ID: # {{order_id}}Product: {{product_title}}Purchase date: {{order_date}}Fulfillment: {{order_fulfillment}}Shipment is being arranged for you now. If you have any other needs, please contact our dedicated Customer Service.{{contact_link: Contact Us}}Best,{{shop_name}} Customer Service team.索评模板1：Hello,Thank you for your recent purchase of{{product_link_show_asin_and_title}}Since customer satisfaction is our top priority, we want to make sure you are completely satisfied with the product you have purchased. If you have any issues, questions, or concerns. Please {{contact_link: contact us}} with this link, so we can resolve the issue ASAP.Please let us know your thoughts on our product by taking a minute to leave us a review using the link below.{{product_review_link_show_title}}We'd love to hear from you! Thanks!Sincerely,Customer Service Team索评模板2Dear,We are Customer Experience team from {{shop_name}} and we are reaching out to confirm whether the experience with your recent purchase is living up to your expectations. Have you received the product or ever tried?If you like it so far, please consider clicking the link below to share your experience on Amazon, it means a LOT to us.{{product_review_link_show_title}}If it has been less than perfect, we DO hope you'll give us a chance to put things right for you. If you do, please just reply to this email to get dedicated support.Good Day.{{shop_name}} Customer Experience team索评模板3：Hello，Thanks again for ordering our {{product_title}}!The tracking information shows that your item is out for delivery today and you should be receiving it shortly.When you receive your item, please make sure to verify that it was not damaged in transit. If there is any reason that you wouldn’t rate this as a 5-star experience, please let us know. If everything looks fine, we would appreciate if you could take a few seconds to click the link below and rate this transaction.{{feedback_link}}We have spent a long time creating {{product_title}} and would love to know what you think of it.In the meantime, you can view your order’s progress here: {{order_link}}We will follow up with you shortly to make sure that you are happy with your purchase, bu t in the meantime don’t hesitate to reach out to us if you need anything!Sincerely,Your name发货x天后索取评论模板1Hello,Thank you for your recent purchase. Our record indicates that your order has been delivered. How do you like it?{{product_link_show_asin_and_title}}We strive to provide great customer service and want to make sure you are completely satisfied. If there are any issues, please {{contact_link: contact us}}. Our customer support team is ready to help!We would love for you to share your user experience with others! Please take a minute to leave us a review:{{product_review_link_show_title}}We truly appreciate your business. Thank you!Sincerely,Customer Service Team发货x天后索取评论模板2Dear ,Thanks for purchase in {{shop_name}}. I am writing to check whether you have received your item and how do you think of the product.{{product_image_and_title}}Customer satisfaction is our top priority. If you’ve had a pleasant shoppin g experience, other customers will also be appreciated that you can share your experience about the product through review.If you have any inquiry or question about the order or product, please reply to this email directly. We will do our best to make you smile.For your convenience below is the link to the feedback:{{feedback_link}}Sincerely,{{shop_name}}Customer Service Team发货x天后索取评论模板3Dear,Thank you again for your order of {{product_title}}According to our records it was delivered about X days ago.Please let us know right away if there is anything wrong with it so that we can correct it for you. And if you have any questions or concerns, we are here to help!I also have one small favour to ask you, if everything has gone smoothly, I’d really appreciate it if you could take just a few seconds to leave a review about your userexperience with our product. It really affects our ability to sell and be successful and would be greatly appreciated.You can provide seller feedback here:{{feedback_link}}Sincerely,Your name退款关怀模板：DearWe have refunded your recent purchase from Amazon order {{order_id}}. We appreciate you trying our product and apologize for any bad experience that our products or services may have caused you.{{product_image_and_title}}We will work hard to improve our products and services.we will give better offers for your next purchase.Thank you for your understanding.Sincerely,{{shop_name}}Customer Service Team索取卖家反馈模板1：Hello,Thanks for purchasing from us on Amazon. We wanted to make sure you're completely satisfied with your purchase.Here are the details of your order:{{product_link_show_asin_and_title}}If you have any issues with your purchase, please contact us first to resolve it. We're happy to help! {{contact_link: Contact Seller}}If you think we did our job as expected, we would be extremely grateful if you could leave us feedback using the link below:{{feedback_link: Leave Feedback}}As an Amazon seller we thrive on your feedback and support.Thanks again for shopping with us!Sincerely,Customer Service Team发货x天后索取反馈模板Hello,Thanks again for shopping on Amazon. It's been a few days since your order arrived. How are you liking your purchase?{{product_link_show_asin_and_title}}We are dedicated to providing 100% customer satisfaction. So if you have any issues, please let us know. We will work with you until you're happy! {{contact_link: Contact Seller}} We would appreciate if you could leave feedback about your experience with our service using the link below. It would be incredibly helpful to other buyers. {{feedback_link: Leave Feedback}}We hope to see you again!Sincerely,Customer Service Team。
亚马逊邮件回复模板
Dear,I am very sorry,we ship from China,beacuse of the stong a nd heavy snow,factory has to stop working and the Chinese t raditional Festival is on the way,our supplier is going to have holiday.So I think,give you full refund rather than wait for long time,will be better.Sorry for any inonvenience.要好评Hi here,Thanks for your support to purchase our products,and we woul d like to make improvements in terms of products,service,qual ity,sourcing,etc.It would be highly appreciated if you could leave us a positive feedback and product review which will be a great encourage ment for us to do better in the future.Please feel free to contact us,if there is anything we can do for you.Sorry for any inconvenience caused.Have a nice holiday!^.^Best regardsDear,Sorry to trouble you.We ship from china,and the estimate delivery date is(January15,2016- Feb 3,2016) in Amazon,sorry for the long time,but begyour understanding!We sell abiding by Amazon sales rules.Hope you can understand and support our business.Really sorry for this. We have given you a refund. Pls check your account later. Any question pls contact me, I am here for you all the time.Thanks for your support and understanding! Have a nice day! :)BemallHi here,Sorry to trouble you again.We ship from Hongkong,and theestimate delivery date is(Monday,January4,2016-Wednesday,January20,2016)in Amazon.Sorry for the long time,but beg your understanding!We sell abiding by Amazon sales rules.Hope you can understand and support our busines sHiI have contacted customer already and with the inform of estimate delivery date, sorry but please check it again. Thank you Hi here,Sorry to trouble you,It is said shipping time too long, I have checked the order already, it is in the standard delivery time, and have contacted the customer to explain for this issue. We have given thecustomer full refund.Have a nice day! :) hope a nice year for both you and me!要好评Hello,Thanks for your continuous support to our products,and we w ould like to make improvement in terms of service,quality,sourcing, etc.It would be highly appreciated if you could leave us a positive feedback and product review that is a great encouragement fo r us.Please kindly to contact us,if there is anything support needs.S orry for any inconvenience caused.Have a nice dayQBest regardsDear,Do not worry,We will send you the Correct product.We have send you the Tibet bracelet which you buy,not a pendant.Dear,we have cancel the order,and have give you a refund.please check your account later.差评Dear,Sorry to trouble you again. I am writing to confirm that have you received the refund yet?And could you please remove the feedback as an important support and encouragement?I am a new seller and just out of college in June，2015. As a proverb says"Everyone deserves a second chance." could you please give me the second chance?Look forward to your reply. Thanks for your support and understanding! Wish a happy life！Kindness regards,kubaier已经退款，求好评Dear,First of all, please accept my deepest apologies for the long delivery time.As a seller, we really hope every clients could be satisfied with our product and services, and the product could be arrived on time. But the item shipped from China. It's a long way, the logistics can't be controlled. I can totally understand your feeling if I were you. And beg your understanding, too.Really sorry for this. We have given you a refund.I am a new seller and just out of college in June，2015. It is my first job, maybe I could not do better than the other sellers, but I will do my best to do my work to improve product and service. And will be very grateful if you can leave me a 5 star feedback if you are satisfied with my service.Happy New Year! Hope a nice year for both you and me!Have a nice day :)Best regardskubaierDear,Sorry to trouble you again.I am writing to confirm that have you received the refund yet? And pls let me know if there are something I can do for you.Really sorry for the delay and my poor service. Beg your forgiving and understanding!And could you please remove the feedback as an important support and encouragement?Look forward to your reply. Thanks for your support and understanding! Wish a happy life！Kindness regards,AmstyleHello,First of all, please accept my deepest apologies for your unsatisfaction. We are really sorry about the trouble. For this part give you big problem, we are really sorry.I am a new seller and just out of college. It is my first job, maybe I could not do better than the other sellers, but I will do my best to do my work to improve product and service.We have given you a refund. Pls check your account later.And could you please remove the feedback as an important support and encouragement?Look forward to your reply. Thanks for your support and understanding! Wisha happy life！Kindness regards,amstyleDear> In light where there is a sheet, you need to remove the thin, light can be purchased to work！you can try. If still not work, pls contact me,Thanks for your support and understanding!DearReally sorry for this.Pls try the button on the button of the helmet, if does not work, pls change a new battery. Hope this helps. If still not work, pls contact me, will soon resend or refund it to you. Really sorry for this. Beg your understanding!Thanks in advance. Have a nice day! :)Best regardsamstyleHi here,You misunderstood me，I have already given you a refund。
亚马逊客户留评的模板话术
以下是一些亚马逊客户留评的模板话术：
1.“我非常满意这次购买的商品，质量非常好，价格也很合理。
我强烈推荐这款产品给所有需要的人。
”
2.“我非常喜欢这款产品，它满足了我的所有需求。
我很高兴能够在这里找到这样一款优质的产品。
”
3.“我非常欣赏亚马逊的服务，他们的配送速度非常快，而且商品包装得非常仔细。
我非常满意这次购物体验。
”
4.“这款产品的性能超出了我的预期，我非常喜欢它的功能和设计。
我会向我的朋友和家人推荐这款产品。
”
5.“我非常感激亚马逊的客户服务，他们非常耐心地解答我的问题，并提供了很多有用的建议。
我非常满意他们的服务。
”
6.“我非常喜欢这款产品的外观和质量，它看起来非常高档。
我会再次购买这款产品，并向我的朋友们推荐它。
”
7.“我非常满意这次购买的商品，它完全符合我的需求。
我会向其他人推荐这款产品，并希望他们也能享受这样的购物体验。
”
8.“我非常欣赏亚马逊的退货政策，他们的服务非常快速和方便。
我会继续在这里购物，并推荐给我的朋友们。
”
9.“这款产品的性能和价格都非常合理，我非常喜欢它的功能和设计。
我会再次购买这款产品，并向我的朋友们推荐它。
”
10.“我非常满意这次购买的商品，它不仅质量好，而且价格合理。
我会继续在这里购物，并推荐给我的朋友们。
”。
41封亚马逊邮件及问题处理方法回复模板大全
写在前面因站内邮件回复内容跟账号安全挂钩，所以备注了站外回复的模板请务后台发给买家，文案仅供参考。
一.关于review和feedback的问题1.针对老客户，告诉他们有个新款希望他们来购买，我们可以买一送一（送店里的其他类似产品做礼物）但是希望他留下Review评价2.写邮件给客户要feedback和review(两个模板，站内/站外)3.修改feedback4.移除或者修改负面feedback/review5.索评/如果客人来邮件说产品好就要他留评价6.指导客户怎么关掉negative feedback（最好是站外的售后邮箱可联系上的，非站7.修改review（站外发)8.教客户怎么联系Amazon客服9.客户催要转寄地址10.没有按照客户要求发货11.想要免费样品给做review的（最好是站外的售后邮箱可联系上的，非站内联系)12.投诉侵权二：关于退换货1.确认是否发错货2.发错货3.发错货了,货是好的,要退货4.货已经发出去了但是客户还没有收到就要退货5.用了好久坏了，而且是FBA发货，这个根据情况的不同可以稍微改下回复的内容6.FBA发货，在保质期内坏了7.卖家自发货，在保质期内坏了8.威胁要给差评9.自发货，买了好久坏了要寄回来换或者修10.自发货，东西是好的-需要退货11.Return reques请求详细描述细节12.买错了需要交换13.发送替换品14.FBA订单需要退款退货15.准备关掉return request给客户发邮件16.已经关掉return request给客户补发邮件17.客户拍下的货，发现没有他需要的颜色/款式了18.客户拍下的货物已经点了发货发现缺货了19.已经给客户退款了20.自发货-客户收到货货没问题要退货21.自发货-被海关拒收，发货未超过一周直接重发22.自发货-被海关拒收，发货超过一周询问是重复还是退款23.自发货-发出后超过一周被海关退件的跟进后客户回复要重发24.自发货-发出后超过一周被海关退件的跟进后没有得到答复直接退款25.关于某某产品不能工作的问题（需要指导操作类产品）三：关于物流1.妥投没收到货的2.查不到跟踪信息很久没到货给客户补寄一个给客户发邮件确认3.有物流信息，但很久没有收到货4.虚假发货查不到信息一.关于review和feedback的问题1.针对老客户，告诉他们有个新款希望他们来购买，我们可以买一送一（送店里的其他类似产品做礼物）但是希望他留下Review评价-站外售后邮箱，非站内Dear **Nice to contact you.Our records indicate that you have purchased many products from us on .Thanks for purchasing from us and it's our honor to provide service to you.Here is a good news to tell you - we have a new product(产品名), 链接，And there is a promotion only for our regular customers, if you buy the product above, you can get one of any other product of our store for free. In exchange, you just need to leave a 5 star feeling of the product on .Let us know if you are interested in it.Looking forward for your response.Thanks and best regards.**2.写邮件给客户要feedback和review模板一（站外发）Dear **,品牌名** from Amazon would like to thank you for your recent purchase.Our record indicates that your order has been delivered or will be delivered to you shortly. We want to make sure you are completely satisfied with the product you have purchased. Please let us know if there is any issues, questions or concerns. Our customer support team is standing by to assist you.If you are satisfied with the product, please take a moment to submit a product review here:Product name 1Product name 2Best regards** Team模板二（站内可发）Dear **Thank you for your recent purchase of: 产品名/listing 标题Since customer satisfaction is our top priority, we want to make sure you are completely satisfied with the product you have purchased. If you have any issues, questions, or concerns. Please reply this email directly, so we can resolve the issue as soon as possible.And if the product could work well, could you help share your unbiased feeling on Amazon? It's a big encouragement to us and helpful the other customers make a better choice. Thanks for your help in advance.We'd love to hear from you! Thanks!Sincerely3.修改feedbackHi **,Thanks for purchasing from us and sorry we couldn't ship the item out because of out of stock.Apologize again for inconvenience caused.To make up for this, we would like to send you one of our new arrivals for trial.Your feeling is important to us, we appreciate if you can rate our customer service and adjust it to 4 or 5 star.If there is anything else you are not satisfied, please let us know, we will try to help out.Thanks again.Waiting for your early reply.Best regards,**4.移除或者修改负面feedback/reviewDear customer nameWe are concerned to see your negative experience for on AmazonHere are the details for the Amazon order:Order ID:ASIN:We apologize that our products gave you a bad experience. We will strengthen product quality inspections to ensure that no poor quality products send to customers again . Since the customer's good experience is the biggest goal for us, we apologize again for this incident. This is so rarely to us, we really want fully know the problem and work the best solution to you. Could you grant us this chance to improve? If you need and willing, we will resend a new replacement for you for free.if you are satisfied with our service,please help us update your purchase experienceThank you for your understanding and cooperation in this matter.**5.索评/如果客人来邮件说产品好就要他留评价Dear **We are very pleasure hear to you are satisfied with our product,If so, would you like take a experience to submit a product feeling for the item in your spare time? your commendation with our products is the greatest encouragement for us. It is also very important to help the other customers make a better choice.Best regards!**6.指导客户怎么关掉negative feedback（站外的售后邮箱可联系上的，非站内联系，否则把review和feedback等词替换To remove third-party seller feedback:Do one of the following:Go to Your Submitted Feedback .Go to Your Account and click Seller Feedback Submitted by You under Personalization.Click Remove link next to the feedback you would like to remove. If there is no Remove option next to a comment, the 60-day removal period has expired.7.修改review（站外发)Hi **Thanks for purchasing from us.And sorry for the 1 star review you left, what you said is important to us, we will report this issue to the engineers to let me them improve the quality.At this time, if you need a replacement or refund, please reply us asap.Thanks.Best regards**8.教客户怎么联系Amazon客服Here are the steps to contact Amazon customer service:1. Use your Amazon account to log into 2.Pull down to the bottom of this page and find "Help" button , and click on it to get into a new page3. Find "Need more help " in the middle of this page and move it to this button and you will see "Contact Us " and click on it .Then you will get in touch with Amazon Customer Service Associate.4.Or you may choose to call the Customer-Service by number 1 (888) 280-43319.客户催要转寄地址Dear **Sorry for replying you late.The **（产品名称） hasn't been sold out yet these two days, so right now we couldn't provide you a shipping address to forward it.For the weight, do you know the estimated shipping fee, if you do, please let us know, we will try to refund you first, and you can forward this product.Or can we just partial refund you?If it is OK to you, please let us know how much is OK to you.Looking forward to your early reply.Thanks and best regards10.没有按照客户要求发货Dear **Thank you so much for purchasing from us.There is a little problem I have to tell you, (没按照要求的原因), and along with a gift to make up this problem. We are so sorry for the inconvenience caused.Meantime, hope for your understanding and like them.If there is any questions, please feel free to contact with us before share a feeling, on Amazon,we will try to help out. Thanks and best regards**11.想要免费样品给做review的（最好是额外的售后邮箱可联系上的，非站内联系，否则把review和feedback等词替换Dear **Thanks for writting to us regarding the reviews on our **(产品名)Since these days we got so much requestes for free sample to exchange for reviews, as you know, these high qulaity products are with high value. it makes us really cannot afford.But if you really like this product, we are willing to offer you a $20 cash coupon ( equivalently to a 50% discount off) to exchange for your reviews.We hope for your kind understanding.Pls feel free to contact us if you are satisfied with our offer.Kind Regards**12.投诉侵权Dear “ B ”,It has come to our attention that “ B ” is using the " A " trademark without license or prior written authorization from " A ". " A " holds federal trademark registrations in the United States. So “ B ” listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.Therefore, we demand that you immediately remove all listings on in which “ B ”utilizes our trademarks and images protected by copyright.“ B ” currently has at least one listing on for products that utilize“ A’s” trademarks and/or copyrights without authorization.See the following ASIN: ** (写自己的 ASIN)" A " is the only entity authorized to provide authorization to sell its products on . Your listing constitutes a violation of " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.“ B ” 's infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:(1) Removed all of " A’s " trademarks and copyright material from your listings and any other website or public display you operate;(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed aboveFailure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on .Thank you for your attention to this matter. Please contact us if you have any questions.Legal on behalf of " A "二：关于退换货1.确认是否发错货Dear **Thanks for purchasing from us.The tracking number shows your package was delivered.Have you received it?If so, are you received the product is B（产品型号）?One of our customer who bought A mailed us that he received B instead of A.We doubted we mixed up your two's packages.We appreciate if you could reply us asap if you can see this email.Thanks and best regards**2.发错货Hi **The correct capactiy for them should be:A: **mahB: **mahCould you please check whether the label on the case writes **mah ? if it does, the case is for ** ( our workers put the wrong user manual in). But if the label on the case writes **mah, this case is for ** (we send a wrong case to you ).We will solve your problem once we get your reply.Thanks and best regardsAileen3.发错货了,货是好的,要退货Hi **As you see,this item it may not worth the trouble to return it, cause return fee and shipping fee is High.May I know is there any chance you can gift or resell it to others?We can refund you 50% offer as a discount, is it ok?If you prefer to return it for a full refund, we will give our return address.Waiting for your reply.Thanks and best regardsAileen4.货已经发出去了但是客户还没有收到就要退货Hi **Sorry for the late delivery. / Sorry that you don't need it anymore.While the package has been sent out on Dec 3.The last tracking detail is: **(具体时间日期) Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.You can find the tracking detail at: As the condition of the package is under shippment, we cannot callback the package.So please reject the package when it get there and let us know and we will refund the money to you.Thanks and best regards.Aileen5.用了好久坏了，而且是FBA发货，这个根据情况的不同可以稍微改下回复的内容HiThanks for purchasing from us.Although our warranty is 3 months, it is OK to send it back for a replacement.However, the one you bought was fulfilled by Amazon (they will take responsibility for the customer service), while we are located at China, it is not convenient to return and resend, it might take about 30 day (sometimes faster or longer) to return and resend. And the shipping fee is a little expensive.I have a suggestion, please tell us whether it is OK to you.We offer the replacement to you for free, you only need to pay the shipping fee which is about $5, is that OK?If so, we will create a discount (30.99-25.99=5) to let you buy a new one.If you agree, please write back to us, we will offer you the discount code.Waiting for your early reply.Thanks and best regards**6.FBA发货，在保质期内坏了HiThanks for purchasing from us and we are sorry for that issue.We are glad to replace it, however, the one you bought was fulfilled by Amazon, and Amazon takes responsibility for the customer service, please contact them and return this one back for a replacement.And our warranty is 3 months, I have a suggestion, please let us know whether it is OK to you.We provide a 20% off discount code to you to buy a new one without return this one, OK?If you agree, please write back to us.Thanks and best regards**7.卖家自发货，在保质期内坏了HiThanks for purchasing from us and we are sorry for that issue.Would you like us to resend a new one to you or give you the refund?Kindly let us know which way you prefer.Thanks and best regards**8.威胁要给差评Hi **We just checked your order, sorry it just past the warranty, because the warranty is 3 months, however, we would like to provide 50% off discount which is as a gift for the coming Christmas.Is that OK to you?Waiting for your early reply.Thanks and best regards**9.自发货，买了好久坏了要寄回来换或者修HiThanks for your reply.It is OK to send it back for a replacement or repair.However, we are located at China, it might take about 30 day (sometimes faster or longer) to return and resend. And the shipping fee is a little expensive.I have a suggestion, please tell us whether it is OK to you.We offer some discount to you to let you buy a new one, just tell us how much discount would you like.If you agree, please write back to us, we will offer you the discount code.Thanks.Waiting for your early reply.Best regards**10.自发货，东西是好的-需要退货Hi **We are sorry you don't need it any more.Have you opened the package, and is the product resalable?If so, could you please forward it to our other US customer?Or we half refund you, you keep the product?Is that OK to you?If you still insist to return it, we will provide you a return address.Waiting for your early reply.Thanks and best regards**11.Return reques请求详细描述细节Hi **We are sorry for the issue.Would you like to detail how the ** doesn't work ,maybe we can solve it.And if the item defective, would you like us to replace a new one to you?Waiting for your early reply.Thanks and best regards**12.买错了需要交换Hi **It is OK to exchange.We will provide you a shipping address tomorrow to let you ship this product.And for the right one product, here is the one we have:**链接Please tell us which color would you like, we will send it to you.Waiting for your early reply.Thanks and best regards**13.发送替换品Hi **The replacement has been already sent out from China, tracking number **, and you can track it here:**网址Usually it takes about 7-15 business days to get delivered, sometimes faster, sometimes a little longer.Please give it a couple more days.Thanks and best regards**14.FBA订单需要退款退货Hi **Thanks for purchasing from us.order number**Of course, you can return it for a replacement.Since the order was fulfilled by Amazon, and Amazon will take responsibility for the customer service, please contact them to ask for a replacement, they will reply you ASAP.Any further questions, please feel free to contact with us, we will try to help out.Have a nice day!Thanks and best regards**15.准备关掉return request给客户发邮件Hi**Good day!It has been a long time not get your response, does it work now? (根据产品或者上一封邮件)We are going to close the return request, please let us know if there is any further question.If there is still any problem, you can contact us and we are glad to solve it.Looking forward for your response.Thanks and best regards.**16.已经关掉return request给客户补发邮件Hi **,Nice to contact you again!We have closed your return request because it has been a long while since the last response from you.You can contact us if the problem still exist and we are glad to solve it.Looking forward for your response.Thanks and best regards.**17.客户拍下的货，发现没有他需要的颜色/款式了Hi **Thanks for buying from us.The product"**" you bought the blue one is out of stock.Now we have red, silver in stock, would you like to change another color or have a refund?Looking forward for your response.Thanks and best regards.**18.客户拍下的货物已经点了发货发现缺货了Hi **Thanks for buying from us.The product "**" you bought is out of stock.We have refund the money to you and it may take a few days for it to get back to your bank account (according to your bank). Please check.Thanks and best regards.**19.已经给客户退款了Hi **Sorry for the trouble.The money has been refunded and it may take a few days for it to get back to your bank account (according to your bank). Please check.Thanks and best regards.**20.自发货-客户收到货货没问题要退货Hi **Please keep the product unopened and resalable.We will give you the address later.Thanks and best regards.**21.自发货-被海关拒收，发货未超过一周直接重发Hi **Thanks for buying from us and sorry to tell you that the product you bought was rejected by custom for security check.We shipped it out on Dec 6 you can track the package at:/zh-cn/track?nums=We have resent a new one to you, the new tracking number is***Apologize again for the inconvenient.Thanks and best regards.**22.自发货-被海关拒收，发货超过一周询问是重复还是退款Hi **Thanks for buying from us and sorry to tell you that the product you bought was rejected by custom for security check.We shipped it out on Jun 29 and it is July 5 now, you can track the package at:/zh-cn/track?nums=Since it took a long time, we would like to know which way you prefer - we resend one to you or give you the refund? Apologize again for the inconvenient.Looking forward for your response.Thanks and best regards.**23.自发货-发出后超过一周被海关退件的跟进后客户回复要重发Hi **Thanks for your quick response, the new one is shipping out today.The new tracking number is **You can track it on: /zh-cn/track?nums=Any further question, please do not hesitate to contact us.Thanks and best regards.**24.自发货-发出后超过一周被海关退件的跟进后没有得到答复直接退款Hi **Nice to contact you again.Kindly check the 2 messages we sent to you before about the product you bought was rejected by custom for security check. Since it took a long time and we did not got your response, so we decided to refund the money to you.The money has been refunded and it may take a few days for it to get back to your bank account (according to your bank). Please check.Apologize again for the inconvenient.Thanks and best regards.**25.关于某某产品不能工作的问题（需要指导操作类产品）Hi **We are sorry for this issue.Here are some tips for the **, hope it will help you:**(具体检查产品是否OK的方法)Please let us know if it works after trying.Any further question, please do not hesitate to contact us.Thanks and best regards**三.关于物流1.妥投没收到货的Dear **Sorry for the issue.We checked the package and the tracking shows : /zh-cn/track?nums=(具体发货信息) Your item was delivered in or at the mailbox at 具体时间，Since the tracking information indicates the status as “Delivered”, I suggest you may check around your house besides your mailbox, cause the mail man might just leave the package somewhere without ringing you.Or you may check with your family members or neighbors to see whether they picked up this item for you. Sometimes, it may be sent to your neighbors by mistake.Thanks and best regards.**2.查不到跟踪信息很久没到货给客户补寄一个给客户发邮件确认Dear **Sorry for the issue.We checked the package and the tracking shows the package is arrived Chicago:(具体物流信息).but after Dec .8th the information is not updated, we tried to contact the post office several times to complain the shipping, may the packed is lost ,we will reship new one to you, and you keep the case if it finally arrives.Is that OK?Thanks and best regards**3.有物流信息，但很久没有收到货Dear **We apologize for the inconvenience caused.To make sure all the orders can be delivered in time, usually we shipped them out in 1 or 2 business days, however, sometimes, it is out of our control after it left our city, for example, it will be returned if it cannot pass the customs security check (This kind of odds is very few), or delayed at the customs, especially at this holiday seasons, we tried to contact the post office several times to complain the shipping, however, this can't solve the problem. Because once the package left our country, the post office can't control it either.Hope for your understanding.If it still can't be delivered till this weekend, we will full refund you, and you keep the case if it finally arrives.Is that OK?Thanks and best regards,4.虚假发货查不到信息Hi **Sorry again for the inconvenience caused.We already complained about the post office and opened a dispute about their service, according to the tracking number, it seems that they lost the package somewhere and found it on Dec 8 and sent it out.Sorry, we should keep tracking the packages and found the problem in time and solved it.We will do that in future to avoid the same happened.To make up for this issue, we would like to give you 10% discount for your next order.Is that OK?Thanks and best regards,**。
教您几个引导买家留好评模版信实操干货
教您几个引导买家留好评模版信实操干货1、模版一：刚发货后，提醒买家注意收货及收货后留好评（如果使用的挂号运输方式，如EMS或者DHL等）Dear Valued Customer,We are happy to inform you that your purchase hasbeen dispatched! The typical time of arrival is between 7 and 10 days. If youritem does not arrive within 10 days, please let us know.After your item has arrived, why not take amoment to leave positive feedback about our products and service? It only takes a moment, and it’s a great way to help others make purchases like yours!Thank you for your custom, and we look forwardto providing you with the best buying experience again on AliExpress!Yours sincerely,Seller NameB.如果使用的是挂号大小包Dear Valued Customer,We are happy to inform you that your purchase hasbeen dispatched! The typical time of arrival is between 14 and 39 days. If youritem does not arrive within 39 days, please let us know.After your item has arrived, why not take amoment to leave positive feedback about our products and service? It only takesa moment, and it’s a great way to help others make purchaseslike yours!Thank you for your custom, and we look forwardto providing you with the best buying experience again on AliExpress!Yours sincerely,Seller Name2、模板二：若物流已妥投或者已经到达目的国，可提醒买家确认收货及留评Dear Valued Customer,Thank you for shopping on our store - we hopeyou are enjoying your purchase!Your shopping experience is very important to usand our business. We would like to invite you to leave positive feedback on ourproducts and service. It only takes a moment, and it’s a great way to helpothers make purchases like yours!If you are unsatisfied with any aspect of ourservice, please contact us first so we can try to resolve your problem.Thank you for your custom, and we look forwardto providing you with the best buying experience again on AliExpress!Yours sincerely,Seller Name3、模板三：已经确认收货后，提醒买家及时留评Dear Valued Customer,Thank you for shopping on our store - we hopeyou are enjoying your purchase!Your shopping experience is very important tous and our business. We would like to invite you to leave positive feedback onour products and service. It only takes a moment, and it’s a great way to helpothers make purchases like yours!If you are unsatisfied with any aspect of ourservice, please contact us first so we can try to resolve your problem.Thank you for your custom, and we look forwardto providing you with the best buying experience again on AliExpress!Yours sincerely,Seller Name4、模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：Dear Valued Customer,Thank you for your recent positive feedback!Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!You can check out more great products from ourstore: We hope we’ll see you again on our store soon.Yours sincerely,Seller NameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：Dear Valued Customer,We are sorry to see that you left negative or neutralfeedback relating to your recent purchase experience from our store.Please contact us at any time so we can findout why you were unhappy and resolve your problems. We hope then you can reviseyour feedback into a positive feedback for us!Yours sincerely,Seller Name.如果以上几点您都做到了，恭喜您，您的店铺信誉和好评率马上就会提升咯！速卖通评价小组2012-11-20。
英文 索要好评作文
英文索要好评作文英文：First of all, I would like to say that I am always grateful for any positive feedback that I receive. It not only boosts my confidence but also motivates me to work harder. A good review can be the difference between a successful and unsuccessful business, so I always strive to provide the best service possible.One of the things that I believe sets me apart from others is my attention to detail. I am meticulous in my work and always ensure that every aspect of a project is completed to the highest standard. This not only ensures that the end result is of the best quality but also that my clients are satisfied with the work that I have done.Another thing that I think is important is communication. I always make sure to keep my clients informed throughout the entire process, from start tofinish. This includes regular updates on the progress of the project and any changes that may need to be made. By doing this, I am able to build a strong relationship with my clients and ensure that they are happy with the final result.Overall, I believe that my dedication to my work and my commitment to providing the best service possible are what make me stand out. I am always willing to go the extra mile to ensure that my clients are satisfied and that their needs are met.中文：首先，我想说我非常感激任何积极的反馈。
亚马逊回信邮件模板
亚马逊回信邮件模板亚马逊客户购买多种产品发邮件确认产品订单邮件模板Dear ---Thank you so much for your great support on us.We have received your order of "把订单复制进去".We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs？If nothing is wrong, we will ship them asap.Best regards亚马逊客户因购买的商品大小不合适导致退货的邮件模板Dear ---Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift Or how about we make you a partial refund as a way to make up for this？Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best regards亚马逊卖家发错地址邮件模板Dear ---Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best regards亚马逊卖家发货到达时间邮件模板Dear----Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest.Best regards亚马逊卖家发货发货后要求买家写反馈的邮件模板Dear----Thank you very much for your order!We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.Have a nice day!Best regards亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板Dear --Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards亚马逊的商品被跟卖，发警告信的邮件模板。
亚马逊索评邮件怎么发，必备邀评模板及常用工具！
亚马逊索评邮件怎么发，必备邀评模板及常用工具！亚马逊索评邮件怎么写？怎么用？怎么发？在运营过程中，不可避免的就是谈到索评这个话题，因为评价对于产品的排名和销量提升有着很大的促进作用。
大家都不得不为之而奔波。
尤其是旺季，作为亚马逊卖家们坐享一年收成的大好时机，却也处处暗藏着玄机。
当然在旺季销售中，卖家们最为水逆的当属账号安全问题，不论是“催评邮件”“感谢卡索评”是否真的会导致卖家账号一命呜呼呢？如何亚马逊风声已起，如何有效安全有效获取亚马逊评论才是当下卖家们最要紧的事情。
那亚马逊索评邮件怎么发呢？1. 简短精炼，用词礼貌俗话说“顾客就是上帝”，发送索评邮件的目的在于请求客户留评，所以，尽量让自己的用词礼貌、真诚一些，尽可能地让顾客感觉到舒服，如沐春风。
因为大多数人都不喜欢长篇大论的东西，所以尽可能用简短精炼的文字表达最真实的意愿。
2、提供价值，表达诚意可以试着在索评邮件中给客户提供附加价值，比如产品的使用窍门，保养注意事项等，或者其他介绍产品功能的内容。
告诉顾客“我们始终愿意真诚地为您服务，不论您有什么问题，我们都愿意为您解决”，让顾客感觉到顾客至上的感觉，增加好评几率，同时避免买家直接向亚马逊发起A-Z索赔。
3、告知诉求，开放提问人与人之间最好的交流方式就是互动，写索评邮件时不要一味地陈述自己的观点，试着开放式提问，唤起客户回复的兴趣，让客户感觉跟朋友聊天一样。
更不要在索评邮件中直接要求好评，但可以委婉地告诉客户你的诉求，比如：期待您积极的评价等。
以下分享一封邀请买家反馈的索评邮件模板邮件主题：Could you give us some advice on our services?邮件内容：Hello *|buyer_name|* ,Thank you for your recent purchase of *|asin|* Since customer satisfaction is our top priority, we want to make sure you are completely satisfied with the product you have purchased. If you have any issues, questions, or concerns. Please reply this e-mail directly, so we can resolve the issue ASAP.We'd love to hear from you!Have a good day!Support Team以上邮件模板来自酷鸟卖家助手智能索评功能，系统中还有多种语言多种场景的索评邮件模板可供大家参考，使用酷鸟智能索评，自动同步亚马逊后台订单，根据下单、发货、到货等场景，匹配邮件规则，向客户发送催评邮件，提高服务质量的同时，邀请客户给予留下评论，增加产品的获评率。
亚马逊邮
亚马逊回信邮件模板1.亚马逊客户购买多种产品发邮件确认产品订单邮件模板Dear ---Thank you so much for your great support on us.We have received your order of "把订单复制进去".We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best regards2.亚马逊客户因购买的商品大小不合适导致退货的邮件模板Dear ---Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.Best regards3.亚马逊卖家发错地址邮件模板Dear ---Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best regards4.亚马逊卖家发货到达时间邮件模板Dear----Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest.Best regards5.亚马逊卖家发货发货后要求买家写反馈的邮件模板Dear----Thank you very much for your order!We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.Have a nice day!Best regards6.亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板Dear --Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards7.亚马逊的商品被跟卖，发警告信的邮件模板HelloWe have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN ：B00GICPZT0) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.Please send the confirmation to us after you remove the product as issued from your listing. If you do not comply with these demands, we will have no notice but to claim with seller performance department, which will seriously impact your Amazon selling privileges. Please handle and reply us as soon as possible, otherwise we will complaints and amazon.8.客户询问货物的tracking number或者有没有发货，给客户的回信邮件模板Dear Customer,Thank you for contacting us regarding your inquiry.Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.Best regards9.买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板Dear ---Thank you for contacting us regarding your inquiry.Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.Also, please make sure that the correct merchandise is being shipped us, 卖家名. We are a seller by the name of 卖家名on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.We appreciate your cooperation.Best regards10.买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板。
亚马逊4大高效评价请求模板,激活各类买家
4大高效评价请求模板，激活各类买家在寻求客户评价方面，不论产品做得多好，卖家总会有所顾虑，担心会给客户留下不好的印象，破坏与买家之间的关系。
到底如何撰写评价请求邮件，何时发送比较合适呢？以下有几个模板，将指导你在何时发送评价请求邮件，以及如何最大化邮件的效用：模板一：预先通知消费者顾客不喜欢收到评价请求邮件的原因之一是：他们没有这方面的心理准备。
消费者的购物“回路”是这样的——“我把钱给你，你提供产品或服务，交易完成”。
因此，预先告知消费者你需要他们在收到产品后给予评价，简单直接。
以下是一个通知邮件例子：Hi Jan,Thanks for your trust in us with[problem].I know we’re going to achieve amazing things together!I had a quick question for you:What can we can say or do to earn a review from you?We’ve made our416customers very,very happy and they’ve decided to share their experience.Are you interested in sharing yours?You can share your thoughts here.[link to review sites or review funnel]Would you let me know?Andrew McDermott您好，XX！谢谢您对我们的信任。
相信我们的产品会让您满意。
不知道您是否有空在收到产品后，为我们写下产品评价，有什么要求可以提出来，我们将尽力满足。
购买过我们产品的416名顾客都特别满意，并分享了他们的产品体验。
如有兴趣请点击（评价链接），分享您的想法。
预先发送这个邮件，能让你了解客户需求，并尽量做到让顾客满意，从而赢得他们的好评。