商务英语口语考试样题
BEC商务英语(初级)口语练习试卷4(题后含答案及解析)
BEC商务英语（初级）口语练习试卷4(题后含答案及解析)题型有：1. INTERVIEW 2. MINI PRESENTATIONSSECTION 1 INTERVIEW (ABOUT 3 MIN)1．In this part of the test you are asked to give a short talk on a business topi C．You have to choose one of thetopics from the two below and then talk for about one minute. You have one minute to prepare your ideas. A WHAT IS IMPORTANT WHEN? CHOOSING A BUSINESS COURSE INSTRUCTORS SUBJECTS COVERED RELEV ANCE TO THE PRESENT JOB B WHAT IS IMPORTANT WHEN? GIVING A PRESENTATION TOPIC TYPE OF AUDIENCE CONTROL OF RHYTHM正确答案：A: Personally speaking, three things are important when choosing a business course. The first is the instructors. If there are excellent instructors giving this course, it will be attractive for sure. Everybody wants to learn from good tutors after all. Secondly, if the training course covers a wide range of subjects, it will be instructive for the trainees in different aspects. The more subjects are covered, the more knowledge we will acquire. Thirdly, I will select a training course, which is relevant to my present job．My work demands fresh minds and new skills. It couldn’t be better if I got some detailed guidance to my job from this course. B: The topic of the presentation is very important. If we choose a boring topic to talk about, we’re facing a disastrous outcome. As long as you know what stuff the audience may hate to hear, never mention it. In order to choose the ideal topic, you should mark off your audience. A qualified presenter is good at marking off different types of audience from their occupations and social status. Then he picks up his method accordingly in hopes of positive reactions. Now you have chosen an interesting topic and you can mark off your audience, but you are not a master yet before you can harness the rhythm at will. Don’t babble to show off your eloquence. Pause from now and then, allowing your argument to sink in. 涉及知识点：口语SECTION 2 MINI PRESENTATIONS (ABOUT 6 MIN)In this part of the test you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about 1 minute. You have 1 minute to prepare your ideas.2．In this part of the test the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 30 seconds to look at the prompt card, an example of which is below，and then about two minutes to discuss the scenario with your partner. After that the examiner will ask you more questions related to the topic．For two or three candidates Scenario I’mgoing to describe a situation. Your company is going to hold a business reception and you are in charge of organizing it. Talk together about the topics you could include when you hold a business reception, and decide which three things are the most important. Here are some ideas to help you. Prompt materials Follow-on questions What qualities should the hosts and hostess have? Do you think food is important in the reception?(Why?/Why not?) What’s the role of entertainment? Do you think souvenirs are necessary?(Why?/Why not?) Would you introduce the guests?(Why?/Why not?)正确答案：A: I think the hosts are very important when holding a business reception. Although beautiful girls and handsome boys are pleasant, maybe they’re lack of experience. What we need for host and hostess are seasoned grown-ups who can handle complicated situations. B: I agree with you. But don’t forget food. We Chinese people are famous for our hospitalities. We usually give grand banquet to entertain distinguished guests. Chinese cuisine is delicious and healthy, so it’s no problem to give visitors a happy surprise. A: Well, there should also be entertainment. Our guests need something to please their eyes and ears, too. To liven things up, we should call up a drove of singers, dancers, and even acrobats, if possible, to offer them a real treat. B: You are right. How about souvenirs? People would be happy when they receive gifts. We can take advantage of this psychology to win their good feeling. By handing out unique souvenirs, our company could be better remembered. A: Last but not the least, introductions to the guests. People in a reception should not only say hello to their acquaintances, but also make new friends. The way of self-introduction has rather limited effect, however, at this moment, the host and hostess should be honored if they arrange contacts between strangers naturally. Follow-on questions Hosts and hostess should be seasoned grown-ups who can handle complicated situation. Yes, I think so. Chinese food is delicious and healthy, and we Chinese pay a lot of attention to food, even foreign guests like Chinese food very much. A great meal can give guests a happy surprise. Entertainment can please our guests’eyes and ears, and make the reception much more interesting. I think souvenirs are necessary. People would be happy when they receive gifts. By handing out unique souvenirs, our company could be better remembered. Of course. I would introduce the guests. Making new friends is one of the most important purposes for people to attend a reception. The host and hostess should be honored if they arrange contacts betweenstrangers naturally. 涉及知识点：口语。
商务英语口语考试话题
商务英语口语考试话题1. customers: Have you ever experienced a situation that the customer care was very good? What do you think makes good customer care? Yes. A A good good good customer customer customer care care care is is is to to to serve serve serve the the the people people people by by by heart heart heart and and and make make make every every every effort.Even effort.Even effort.Even when when when a a situation is not easily resolved, a caring and motivated person can usually find a way to help. So a good customer care isn't to say "sorry,I can't" with smiling. 2. companies ：Do Do you you you know know know any any any famous famous famous company company company related related related to to to your your your major? major? major? Please Please Please describe describe describe one one one of of of them them briefly. Intel ,AMD,Samsung,Taiwan Semiconductor Intel: Intel: Intel Intel Intel Corporation Corporation Corporation (NASDAQ: (NASDAQ: (NASDAQ: INTC) INTC) INTC) is is is an an an American American American multinational multinational multinational semiconductor semiconductor semiconductor chip chip maker corporation headquartered in Santa Clara, California, United States and the world's largest semiconductor chip maker, based on revenue.[4] It is the inventor of the x86 series of microprocessors, the processors found in most personal computers. 6. retailing ：Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes , I have. Advantages: Shopping on the internet is convenient ，and I don’t have to go out . I can compare a variety of things selling on line . Disadvantages:Consumer Disadvantages:Consumer protection protection protection is is is difficult difficult difficult to to to rengulate rengulate rengulate on on on the the the Internet,and Internet,and Internet,and the the the consumers consumers may may get get get cheated.And cheated.And cheated.And consumers consumers consumers can can can only only only see see see the the the goods, goods, goods, but but but they they they can can can’’t t touch touch touch or or smell the goods. 7. products ：What are the four ways in which advertising can work? If you are given an aerobic workout machine, what do you want to advertise it? Advertising can inform or persuade or remind or motivate;obviously the type of ad depend on the products. Aerobic workout machine: At first,Let people know that we are very formal and professional in the aerobic workout machine. Then the Internet can be our friend.Make a Website for the aerobic workout machine. Advertising on the Internet and TV . Make sure you're clear about who is the main consumer. 8. people What are the differences between men and women in the workplace? Whom do you think is easier to work with, men or women? Why? Men tend to be competitive ,while women method is collaborative. Men often think of the heart of the problems ,while women always look at various options. Men ’s body language include forceful gestures while women not. It is hard to say who is easier to work with.Generally speaking, women tend to be more emotional. Men are physically stronger than women. If I must make a choice,I think men is easier to work. with. So I can say and behave myself ,not worry about the jealousy. 9. business environment ：Many everyday brands used by people can have varying prices throughout the world. What do do you think you think are the possible factors which can influence price? Take a factor a s example, as example, and say why it can influence price. Possible factors:Some of the variations in price are due to differences in exchange rates,some are due to the differences in local raw materials and production or shopping costs and some are due to variation in taxes and the oil price. Oil Oil price:.For price:.For price:.For example,the example,the example,the cost cost cost of of of the the the increasing increasing increasing oil oil oil price price price is is is natural natural natural increase increase increase in in in transportation transportation fee.The increase cost of transportation can lead to higher price of every brands. 12. competition ：What are the three strategies which are very important for a company to become a market leader? If your company wants to launch a new product “Lucky Cola ”, what do you want to do to make your product more competitive? Cost :so reducing cost,producing more cheaply ,selling more cheaply Differetiation :that is making your pruducts appear very special in the market place Innovation Innovation :so :so :so finding finding finding new new new products products products and and and new new new ways ways ways to to to market market market products,which products,which products,which is is is particularly particularly important in the global market. Job interview: What would you like to do after you finish your studies? (Why?) l go abroad, look for a job, hunt for a job, study further, post graduate What are you doing now for the preparation of your future plan? l knowledge preparation: attend training course l psychological preparation: be mature l improve interpersonal skills 。
商务英语口语考试
Part 1 InvitationS: Mr. Li, it’s so nice talking with you about your business. I really hope we can have a chance to do business together.L: I hope so. Look, we are having a small dinner for some of our clients. Please come and join us.S:That’s very kind of you. I’ll be glad to come. But I have my associate with me. She is visiting one of our important clients in the city. I’m afraid she has some arrangements foe me. Anyway, I’ll just check with her. L: How is it?S: I’m free tonight.L: Sounds great! Your associate is most welcome to join us too.S: Thank you. Unfortunately she has another engagement.L: Well. What a pity!S: I’m sorry for that, but thank you just the same. Where and when shall we meet?L: How about the lounge bar here? At about six?S:OK..（During the dinner, Li Yan invited Susan to visit his factory in China.）L: If you’d like, we’d be delighted to see you at our workshop.S: It’s very kind of you. My associate and I would be interested in visiting your factory.L: How long will you be in China? When is OK with you?S: We’ll be here for another three weeks, for other business of course. We want to visit next week, how about November 1st.L: That’s all right. Could you give me your email address? I’ll arrange your tour and email the schedule to you. S: Thanks. My email address is Susan@.L: I’ve got it. I am looking forward to seeing you.Part 2 Visiting a PlantL: Hello, Susan. Nice to meet you and welcome to Boyi.S: Hello. Nice to meet you , too.L: Let me show you around our factory. If you have any questions, please feel free to ask me.S: OK. Could you give me a general idea of your factory before we see the workshops?L: Certainly. There are three parts: the production area, the processing area and the dispatch area.S: How large is the factory?L: It covers an area of 50,000 square meters.S: It is much larger than I expected. When was the factory set up?L: In the early 1970s.S: How many employees do you have now?L: About 2,000. That is our office block. We have all the administrative departments there. Down there is the research and development section.S: How much do you spend on development every year?L: About 5-6% of the gross sales.S: What’s that building opposite to us?L: That’s the warehouse. We keep a stock of the faster moving items so that urgent orders now, how long would it be before I got delivery?S: If I placed an order now, how long would it be before I got delivery?L: It would largely depend on the size of the order and the items you want.S: Could you show us your production shop?L: Sure. This way, please.L: Well, here we are at the workshops.S: That’s fine. The factory floor is clean and well laid out.L: Our company has introduced advanced technology and equipment. They have increased our productivity and lowered the cost of production.S: Your equipment is first-class and the workers seem to be professional and skilled.L: Yes, you know our products are made of botanical materials. In order to produce high-quality products, materials shall be strictly selected and processed before we put them into production.S: Well, is the production line fully automated?L: Well, not fully automated. Most of them are hand-operated.S: So what is the output of your factory?L: As I mentioned at the fair, it depends. Our goods are hand-made and the output of each kind is around 300-500.We have decided to enlarge production as there is a strong demand for it at home and abroad.S: That’s wonderful. You’re really far-sighted. May I have a look at the finished products?L: Certainly. Our showroom is on the second floor. This way, please.S: Oh, you’ve got so many nice things here.L: Yes. Most of our products are well-known in China, because of the superior quality and reasonable prices of course.S: That sound great. What kind of quality control do you have?L: All products have to go through 4 checks during the production process and have to pass strict inspection before they go out. In addition, we set up our own quality control department.S: That’s the way it should be.Part 3 Making an InquiryM：hello, I am Mary from Masaic International corporation from France. Nice to meet you!M: Well, I am thinking of placing an order with you for some of your products. I am quite sure that these items will find a ready market in France if their prices are competitive.W:I am very glad to hear that. What items are you particularly interested in?M: We need to get some more information about your products before we place an order with you.Could you give me one copy of your catalogue and latest price list each.W: Of course. Here you are. These are price lists for products with sample pictures and specifications as all.M: Thank you. Are the goods as good as the samples you display?W: Certainly, I can assure you of our high quality and reasonable price.M: All right, thank you very much for your patience. I will look through the catalogues and price list indetails ,and call you as soon as I get an idea.W: Sure. am looking forward to your trial order.（Several days later, Mary calls MR .Wang to make a specific inquiry about the products）M: Hello. This is Mary .May I speak to Mr. Wang.W: Speaking. Good afternoon. What can I do for you?M: Yes. After looking through the price lists, we are particularly interested in apple crafts. By the way, how about the supply position?W: We have a steady for all our products.S: That is good ! Can you quote us your best price for apple crafts ?W: Thanks for your inquiry. Would you tell me the quantity you require so that we can work out our best offer ? M: We would like to start with 2000 apple crafts.W: Ok. Which one would you prefer for the quotation, FOB or CIF?M: I wonder whether you can quote us your CIF price. If your prices are good , we can place the order with you. W: I am sure you will find our price is very competitive, compared with that of the other companies in the same line.M: Well, when can I have your CIF firm offers for the 2000 apple crafts? Meanwhile, we also need to know some information on your terms of payment , packing and the earliest date of shipment .W: We will work out the firm offer this evening and give it to you tomorrow morning.M: I will be at your office at ten a.m. tomorrow for the firm offer .Is it all right with you ?W: Ok .I will be expecting you then.Part 4 Offer and Counter-offerW: Good morning,Mary.M: Good morning, Mr. Wang, are you ready for the quotation?W: Yes, I’d like to quote you USD 1.58 per piece CIF European Main Ports. The validity is 4 days.M: Well, the price is much higher than what I have expected. Could you give me a discount?W: We will offer 10% discount for an order of more than 5,000 pieces.M: 5,000 pieces! You see, this is only our trial order. And if the first order in the future.W: I highly appreciate it. But I’m sorry we couldn’t make a change to the settled-price principle of our corporation.M: Thank you for your offer. I will talk to my general manager to see if it is possible to increase the quantity to get the discount.W: I’m very grateful to you for your efforts.M: By the way, what is your usual practice in payment terms?W: It is our practice to adopt L/C.M: When is the earliest shipment you can make?W: End of April, I’m afraid.M: Fine, thank you. I’ll call you as soon as possible.(Susan is negotiating with Li Yan to settle the quotation over the phone.)M:Mr. Wang, I’ve talked to my general manager and he has agreed to increase the number to 5,000 pieces but we ask for a 20% quantity discount.W: Thank you for your effort, but 20% is much more than we can offer to any of our customers. M: If you take such a large quantity into account, you will find your prices are higher than we can get from elsewhere.W: But you should take the quality into consideration. You know our products are of high quality and well-known all over the world.M: The labor cost has decreased a lot recently, however. I think you can reduce the price accordingly.W: But it’s beyond our reach. Well, in order to establish the business relations with you, we can grant you a special discount of another 3%.M: A 13% discount ? That doesn’t make a difference. You know we usually deal on a 20% quantity discount for such large orders. How about 15 %.W: It would be uneconomical for us to offer our products at the discount you suggest.M: Your concession will set the ball rolling. Let us settle it at a total discount of 15%, if you agree. W: I’m afraid 13% discount is already our best offer for 5,000 pieces.M: In order to get the business, we are willing to make some concessions. 15 % for 6,000 pieces. W: Great. Let’s call it a deal. USD 1.34 per piece for 6,000 pieces apple crafts.M: OK. I hope we both can get something out of this.。
商务英语口语(习题答案.doc
商务英语口语练习答案.Unit 1 Traveling on BusinessI.A1.Please book me on Flight CAAC602 to France, first class.2.I’d like to confirm Flight BA032 we reserved.3.I’d like to stop over at San Francisco.4.Is all my baggage to be weighed?5.Sorry，Flight 602 has been booked up.6.Let me check whether there are any vacant seats in that flight.7.Where can I claim my baggage?8.This flight takes off from Beijing at 9:00 tomorrow morning, and will arrives atMeilan Airport in Hainan at about 12:00.B1.去纽卡斯尔最便宜的单程机票多少钱？2.我需要提前多久付钱支付我的机票预定？3.我会把两本字典放在手提包里，那样行李就不会超重丫。
4.这是首航988次航班的检票UI吗？5.从伦敦到北京的实际飞行时间有多长？6.在起飞过程中，我们必须扣紧安全带。
7.我们中途将在伦敦停留一小时。
8.我们预计八点钟到那儿。
9.我的座位在左侧客舱的中部。
10.请给我订两张星期日上午去伦敦的经济舱机票。
Unit 2 Receiving Foreign Guests1.A: Have you anything to declare?B: I don’t think I have anything to declare, except for a bottle of whisky, it’s duty free, isn’t it?A: Yes，everyone can bring two bottles of wine free of duty. Will you please open your suitcase, please?B: Certainly. Only personal effects.A: Is that camera a new one?B: No, it’s an old one.A: May I have a look at it?B: Certainly.A: When did you buy it?B: Last year. I have the receipt of the camera.2.Tianjin is a very important economic center in north China and also an open port city.I hope you will have a pleasant stay here.3.I still need your help during my stay here.4.As a businessman，I am always ready to go any places where I can do business.5.Please rest assured that everything will be arranged satisfactorily.6.I will visit some tourist attractions if we can close business successfully.B1.请从标有“无申报”字样的绿色通道进入。
商务英语口语考试答案（样例5）
商务英语口语考试答案（样例5）第一篇：商务英语口语考试答案商务英语口语期末考试答案Ⅰ.选择方框内单词并用其适当的形式填空。
1.delivered2.resign3.exhibitors4.disclose5.availableplaints7.appointment8.return9.recruited10.quantityⅡ.情景对话填空（10分）Dialogue 1May I have your catalog?May I have your business card?Dialogue 2What can I help you?may I speak to Mr.Hu?let him knowⅢ.翻译（10分）1.He is off today._2.Everyone coming back from an overseas business trip suffers from jet lag.3.The customer ordered 100 meters of this cloth.But we have only 30 meters in stock._______________________4.他正在出差。
(business trip)5.我明天下午带你参观我们的工厂。
（show sb.around）第二篇：商务英语口语考试题目和答案第五个What are the positive and negative qualities of leaders? Every leader has positive and negative qualities.This is because few leaders are absolutely terrible and no leaders are absolutely perfect.Leaders tell people what to do and how to act.This means that leaders need to have good character,such asstanding behind your rules and regulations;understanding your staff ,and the ability to look at information and quickly make a clear decision.But there are also negative qualities, such as ignoring your employees, do not listen to others, hesitant.第四个What is us business protocol? The most important business protocol is timing.you must arrive at business meetings on time.Only a 15-minutes delay because of traffic problem is allowed.And the next is greetings and polite conversation, including shaking hands, introductions.And you don’t h ave to exchange business cards unless there is a reason to get in contact later.And you mustn’t smoke in many public spaces.The gift shouldn’t be given until the meeting is st but not least , you should write a short thank you note to your host and hostess.You don’t have to give a gift but flowers and wine are appreciated.第三个Whatare the bad qualities of an organization? There are still some bad qualities such as bureaucratic ,centralized, conservative , impersonal in an organization.They will make the organization dissolved.And we should try our best to avoid them.that is very important.第二个What are the advantages of globalization? Globalization has several advantages on the economic, cultural, technological, social, and other aspects.We can buy goods and services with alower price.And we can find moreemployment opportunities to work.We have the chance to understand other countrys culture, technology and sct.All in all,the globalization has many advantages for us.第一个Why do some people like or dislike brands? People like the brands because of its quality, its details and its guarantee on credit.If we have brands clothes or other things , we maybe have a good feeling and think we are better than others.The reasons why people don’t like brands maybe its higher price.And most of people cant afford to pay it.And some people think its wrong to compete buying brands and Ordinary brands can also meet the needs.So they don’t like the brands.第三篇：2012 商务英语口语考试话题商务英语口语考试准备话题1.Have you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Yes, I have ever experienced a situation in which the customer care was very good.And in my opinion a good customer care is to serve the people by heart and make every effort, that means he or she should be professional and friendly.Even when a situation is not easily resolved, a caring and motivated person can usually find a way to help.So a good customer care is not to say “sorry, i can't” with smiling.2.What is customer loyalty？Are you a loyal customer? Why or why not?Customer loyalty is that the customer frequently uses the same company or buys the same product.Yes,I am a particularly loyal customer to the ICBC(industrial and commercial Bank of China)first of all, because they are extremely convenient to use.I can do all my banking over the phone and I can do this at any time of the day.I can find how much money there is in myaccount.I can pay all my bills.I also think the staff are very professional and very friendly.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.Multinationals are companies which operate in a number of countries.And it often has a complicated structure.There is usually a parent or holding company.For example, the Mcdonald's.It is the world's largest hamburger restaurant company.And it has over 19000 restaurants in 100 countries.And the company logo is “We are committed to providing high quality food”.4.Have you ever used the Inte rnet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I have ever used the Internet to shop.advantagesϖConvenience: open for 24 hours ϖReduced number of traditional middlemen ϖReduced transaction costs ϖLower prices and greater variety for the consumer ϖ No sales tax paid ϖVery transparent market/ a big threat to the survival of traditional retailing outlets ϖSpeedup in the distribution of products, particularly digital goods(written, music, image, software)disadvantagesϖ Unable to be touched for quality or tried on for comfort ϖReduced social interaction(people still need and enjoy the social experience)ϖInsecurity of the payment process(credit card information/be divulged over the net/secure electronic payment systems/software developers, banks, and credit card companies)Yes, I have.Advantages: Shopping on the internet is convenient, and I don’t have to go out.I can compare a variety of things selling on line.Disadvantages: Consumer protection is difficult to rengulate on the Internet, and the consumers may get cheated.And consumers can see the goods, but they can’t touchor try to use the googs.5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? Retailing is the provision of goods and services to the customer.For example, supermarket, hypermarket and specialist retailer.The supermarket is a large self-service shop selling food and drink and also small household items.The hypermarket is a very large supermarket often located on the edge of a town or city.The specialist retailer is a shop which only sells one type of product, usually of high quality.6.What are the four ways in which advertising can work? If you are give n “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertise can inform or persuade or remind or motivate.Obviously the type of ad depend on the products.So take the “Dyson vacuum” for example, The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And most important, it is now the Britain's best-selling vacuum cleaner.Just have a try, you will feel surprised.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? It is said that the British live to work and the Spanish work to live.It means that the Spanish work in order to enjoy their lives far more than the British do.I think in our country the workplace culture depends on the individual.Some people pursue a busy life and work all day, and they think it is their life.While others prefer to live a comfortable life and they just work in the work hour, and they just believe that work is a way to make a living, people should enjoy life.8.Many everyday brands used by people can have varying prices throughout the world.What do you think are the possible factors which caninfluence price? T ake a factor as example, and say why it can influence price.In my opinion, some of the variations in price are due to the differences in exchange rates, some are due to the differences in local raw materials and production or shipping costs, and some are due to variation in taxes.And for some brands it may be that multinational companies are charging what they think the market will bear.Also it may be because the salaries are different.For example, if the salaries are low and then people won't be able to the expensive things.So the price should be low.9.What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be the unique selling point(s)?Unique selling points differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Take the Lucky Cola for example, I thi nk it can be the “lucky”, if you drink the Lucky cola, you will be lucky.This is the unique selling points of “Lucky cola”.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan?I want to work as an electrical engineer in the GE after i finish my studies.In order to get the registered electrical engineer certificate someday, I am now studying very hard for the knowledge preparation and I also attend training course to make thorough preparations.And i try to attend a lot of activities in order to be mature and improve interpersonal skills.第四篇：2012商务英语口语考试话题商务英语口语考试话题1.Have you ever experienced a situation in which thecustomer care was very good? What do you think makes good customer care? Customer care involves putting systems in place to maximize your customers’ satisfaction with your business.It should be a prime consideration for every business-your sales and profitability depends on keeping your customers happy.Being quick , friendly, helpful, courteous, knowledgeable, considerate and professional can make good customer care.I’ve experienced many situations in which the customer care was very good.What most impressed me is going to buy my notebook last year.When they know that I want to buy a notebook, they introduce their product friendly.Although I asked them many questions, they were very patient all the time.At last I decided to buy their product, they gave me many presents.So I think their customer care was very good.2.What is customer loyalty？Are you a loyal customer? Why or why not? The customer frequently uses the same company or buys the same product.Yes, I’m a loyal customer.For example, most of my cloth is from the same company.And I always go to the same restaurant.There is no doubt in my mind that the quality in the product is what has kept me as a loyal customer.And their customer care is also very important.If their quality of the product and the customer care are good, I usually become their loyal customer.3.What kind of company can be called multinational? Please show one example of multinational and describe it briefly.A company or corporation operating in more than two countries.I know a multinational company which all the people know.It is the Apple company.Apple designs and creates iPod and iTunes, Mac laptop and desktop computers, the OS X operating system, and the revolutionary iPhone and iPad.The founder of Apple company Steve Jobs has became the idol of many Chinese.They work manydays to buy a Iphone.So the Apple is very popular.4.Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I often use the Internet to shop.1.Can save some money 2.Can have more choices3.Need n’t spend time parking4.Needn’t carry goods back home personally5.Can do shopping at any time1.Can’t see, touch, smell the goods.2.Can’t get goods immediately.3.Difficult to have the same consumer protection as buying goods from solid shops.4.Personal information may be disclosed.5.May be given the wrong goods or the fake commodities5.What is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? The final step in the whole distribution channel;no middlemen between buyers and retailers.1.Supermarketa large self-service shop selling food and drink and also small household items 2.hypermarket a very large supermarket often located on the edge of a town or city 3.shopping centre/mall A covered area with shops, supermarkets and restaurants 4.department store a large shop with many departments or sections---each department sells a different type of goods5.specialist retailerA shop which only sells one type of product, usually of high quality 6.chain storeone of a group of shops owned by the same company6.What are the four ways in which advertising can work? If you are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertising can inform or persuade orremind or motivate;Dyson vacuum cleaner uses grey and yellow.The silver-grey body, like machined aluminium, resembles a piece of aircraft technology.Yellow is used to highlight the important parts and give it a sense of fun.And the inventor of the cleaner won the European Desigh Prize.The cleaner does not use bags to collect dust.7.What are the workplace cultures in Britain and Spain? What do you think is the workplace culture in our country and why do you think so? The British live to work and the Spanish work to live.“Live to work” obviously implies that one works happily each day and they regard their work as a pleasure.While “work to live” implies something more heavy.I think in our country people work to live.They regard work as a way of making a living.The purpose for which they work is to kill time or to make enough money to support themselves and their families.They often consider work as what they have to do.So they can’t pick up pleasure and enjoyment from their work.Such people, once they can afford to support themselves and their families, perhaps quit their work.8.Many everyday brands used by people can have varying prices throughout the world.What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.Exchange Rate / Taxes / Labor cost / Raw material cost / Shipping cost / Demand and Supply Purchasing Power , etc.Availability of raw materials can greatly influence the prices.For example, water in our country is too much, so the price of water in our country is very low.But in some African countries, water is very poor.So the price of water is as high as the price of oil in our country.9.What is unique selling point? If your company wants to launch a new product “Lucky Cola”, what do you think can be th e unique selling point(s)?It differentiates your product or service from those of your rivals;It is the one thing that singles you out from the competition.It may present a point of view, a promise or a deal that no one else makes;or it may be a benefit applying to just your business, product or service.Like Pepsi-Cola and Coca-Cola, Lucky Cola will become the third biggest cola company in the world.The “lucky” in lucky cola can imply that the lucky cola can give you good luck.It is very kind for people to hear the name.So this can be regarded as a big unique selling point.10.What would you like to do after you finish your studies? What are you doing now for the preparation of your future plan? Go abroad, study further, go to work.I plan to go to look for a job after I finish my studies.What I do now is paying attention to my studies.I think if I have a good grades, I will get a better job.And then I usually surf on the Internet to look for the information about my第五篇：常用商务英语口语文章来源：百度文库标题: 常用商务英语口语的学习要点是什么关键词: 常用商务英语口语导读: 常用商务英语口语是许多的朋友一直想要了解到的一类内容，为了更好的学好这些内容，我们就要从下面的文章中进行更多的认识，请看下文中对于常用商务英语口语的学习要点有哪些解读。
商务英语口语与实训-考试
1Which one is the correct procedure of price negotiation? （1.0分）0.0 分A、offer--inquiry--counter--offer--acceptanceB、offer--counter-offer--refuse--acceptanceC、inquiry--offer--counter-offer--acceptanceD、inquiry--offer--refuse--acceptance正确答案： C 我的答案：B2Please put your _____ in upright position.（1.0分）1.0 分A、seat backB、trayC、deskD、chair正确答案： A 我的答案：A3How much do you _____ per night?（1.0分）1.0 分A、costB、charge正确答案： B 我的答案：B4The sign above means__________?（1.0分）1.0 分A、liftB、escalatorC、elevator正确答案： B 我的答案：B5Go through Fifth Avenue.Then take ____turning on the left/right.（1.0分）1.0 分A、the fiveB、fiveC、fifthD、the fifth正确答案： D 我的答案：D6The sign above means__________?（1.0分）1.0 分A、baggageB、baggage carC、luggage carD、baggage cart正确答案： D 我的答案：D7Which one could be the best way to give directions?（1.0分）1.0 分A、Try to be complicated.B、Try to be simple.C、Give lots of details.D、Give lots of road names.正确答案： B 我的答案：B8Now we’ll be serving drinks. Please pull down your ______ table. （1.0分）1.0 分A、littleB、trayC、deskD、front正确答案： B 我的答案：B9I'm afraid that I have to __________ my appointment.（1.0分）1.0 分A、giveB、cancelC、presentD、delete正确答案： B 我的答案：B10I am afraid that your baggage is ______.（1.0分）1.0 分A、overweightB、overweighted正确答案： A 我的答案：A11____ the road you can see the hospital.（1.0分）1.0 分A、by the end ofB、at the end ofC、in the endD、be at the end正确答案： B 我的答案：B12Which one has the same meaning as the word "bedrock price"? （1.0分）1.0 分A、the highest priceB、the lowest priceC、the proper priceD、the reduced price正确答案： B 我的答案：B13Which of the following expressions are demanding favorable terms of payment? （1.0分）0.0 分A、L/C at sight is what we require for all our customers.B、Would you please tell us the terms of payment?C、Now let's discuss the question of payment terms.D、I don't think it is the proper time for us to accept payment by D/P.正确答案： A 我的答案：B14We’ll sign two ____, each in the Chinese and English language.（1.0分）1.0 分A、originalsB、partsC、sectionsD、aspects正确答案： A 我的答案：A15Please fasten your _______?（1.0分）1.0 分A、beltB、ropeC、stringD、seat belt正确答案： D 我的答案：D16As about the branch names of a company, which expression is not correct?（1.0分）0.0 分A、Human Resources DepartmentB、Sales Promotion DepartmentC、Personal DepartmentD、General Accounting Department正确答案： C 我的答案：B17以下表述正确的是（1.0分）0.0 分A、Can I upgrade my seat?B、All the flights have been cancelled because the weather conditions.C、What change would you like to make?D、Do you want to return your tickets?正确答案： C 我的答案：A答案解析：18A: How would you like us to pack your products?B: Since there are glasses and fragile items, I think you'd better use _______.（1.0分）1.0 分A、bagsB、drumsC、casksD、wooden boxes正确答案： D 我的答案：D19I’d like to _______ further explanations about exchanging business cards at the first meeting.（1.0分）1.0 分A、addB、offeringC、askD、post正确答案： D 我的答案：D20Choose the most suitable expression（1.0分）1.0 分A、vacant 未被占用的B、family room 家庭房C、shutter bus 接送大巴D、breakfast coupon 早餐券正确答案： A 我的答案：A21The flavor of Sichuan cuisine is_______.（1.0分）1.0 分A、spicy and hotB、sweet and lightC、fresh and saltyD、numbing and sour正确答案： A 我的答案：A22Please reorder the following dishes as a standard western dinner.1.Main course2.Soup3.Coffee4.Starter（1.0分）1.0 分A、3421B、3142C、4123D、4213正确答案： D 我的答案：D23Which sign blow has the same meaning as the sign above? （1.0分）1.0 分A、B、C、D、正确答案： C 我的答案：C24Which does not belong to the eight great regional cuisine in China? （1.0分）1.0 分A、Sichuan cuisineB、Hunan cuisineC、Jiangxi cuisineD、Zhejiang cuisine正确答案： C 我的答案：C25Which of the following is not an available foreign currency?（1.0分）1.0 分A、francB、wonC、european dollarD、pound正确答案： A 我的答案：A26What items should be included in the presentation?（1.0分）1.0 分A、Number of the customerB、Competitive RivalsC、Final RiskD、Outline and Objective正确答案： D 我的答案：D27You can________relevant situation on well known enterprises.（1.0分）1.0 分A、knowB、getC、learnD、study正确答案： C 我的答案：C28I'm glad to have the _______ of meeting you in my hometown.（1.0分）1.0 分A、pleasureB、chanceC、reputationD、time正确答案： A 我的答案：A29The woolen sweaters you delivered do not _____ the sample we provided. （1.0分）1.0 分A、likeB、asC、matchD、fit正确答案： C 我的答案：C30Which is not one of the main types of hotel room offered to the conference attendees?（1.0分）0.0 分A、twin roomB、double roomC、family suiteD、business suite正确答案： C 我的答案：D31Choose the most suitable expression（1.0分）0.0 分A、铺床服务 bed serviceB、洗衣服务 laundry serviceC、细目 detailed listD、急件 urgent pack正确答案： B 我的答案：A32以下翻译正确的是（1.0分）0.0 分A、e -ticket 经济票B、full fare 全价票C、infant fair 折扣票D、cancellation 退票正确答案： B 我的答案：A答案解析：33When will the conference_______？（1.0分）1.0 分A、heldB、holdC、be heldD、holding正确答案： C 我的答案：C34In the business letter of _______ ,give background information from your personal experience.（1.0分）1.0 分A、tradeB、introductionC、negotiationD、company正确答案： B 我的答案：B35I'm sorry to say the shipment didn't turn to _________ （1.0分）0.0 分A、be satisfied.B、be satisfying.C、be satisfactory.D、be satisfiction.正确答案： C 我的答案：B36The goods you sent us are _______ _________ to the original sample. （1.0分）1.0 分A、inferior; comparedB、inferior; comparingC、bad; comparedD、bad; comparing正确答案： A 我的答案：A37I was just _____ by the airlines that my flight has been rescheduled.（1.0分）1.0 分A、askedB、expectedC、toldD、informed正确答案： D 我的答案：D38As a Chinese, how many customs should we go through when we go to Paris for travelling?（1.0分）0.0 分A、onceB、twiceC、thriceD、none正确答案： B 我的答案：C39We have already_____ a leading market position.（1.0分）1.0 分A、acquiredB、gotC、achievedD、obtained正确答案： D 我的答案：D40Usually speaking, when should we get to the airport for the international flight?（1.0分）1.0 分A、3 hours before taking offB、2 hours before taking offC、1 hours before taking offD、40 mins before taking off正确答案： B 我的答案：B二、多选题（题数：15，共 30.0 分）1What can do to get the business concluded for both buyers and sellers? （2.0分）1.0 分A、lower the priceB、increase the quantityC、limit the time of shippmentD、limit the ways of payment正确答案： ABCD 我的答案：ABC2The packing is strong enough to stand __________.（2.0分）2.0 分A、long sea voyageB、rough handlingC、a lot of joltingD、shock正确答案： ABCD 我的答案：ABCD3Is there any standard room available on next Sunday ?（2.0分）0.0 分A、Sorry, we don't have any standard room. How about the room with king-size bed?B、I'm afraid, all the standard rooms are reserved. But we still have some double rooms.C、I'm afraid, no standard rooms at that time. But we still have some twin rooms.D、Sorry, all the standard rooms have been booked. How about the queen-bed room? 正确答案： ABD 我的答案：ABCD4Which of the following aspects need to be given in order to find the lost luggage?（2.0分）2.0 分A、your flight numberB、your ageC、description about your luggageD、your contact number or address正确答案： ACD 我的答案：ACD5what cannot be allowed for clearance?（2.0分）2.0 分A、Articles not for peosonal useB、Articles exceeding the reasonable amountC、Articles exceeding the limitation of the permitted value D、Articles without payment of required duties正确答案： ABCD 我的答案：ABCD6Shipment is to be ______ during October.（2.0分）2.0 分A、effectedB、forcedC、madeD、taken正确答案： AC 我的答案：AC7My name is Lucy Smith. And I’m____ Sales Department of Rainbow Company.（2.0分）2.0 分A、in charge ofB、major inC、responsible forD、master正确答案： AC 我的答案：ACWhat kind of element could be referred when we invite our guests to the conference?（2.0分）2.0 分A、HostB、Time & LocationC、Theme and PurposeD、Attendees and Note speakers正确答案： ABCD 我的答案：ABCD9What is the ways of promoting exhibitions?（2.0分）1.0 分A、TelemarketingB、PosterC、Radio BroadcastingFace to face talk正确答案： ABCD 我的答案：ABC10What information should we offer when we reserve an air ticket?（2.0分）2.0 分A、Personal nameB、Leaving dateC、DestinationD、Seat number正确答案： ABC 我的答案：ABC答案解析：11What background information could we prepare for presentation?（2.0分）2.0 分A、FounderB、Company CultureC、HistoryD、Potential Market正确答案： ABCD 我的答案：ABCD12What should be signed on the exchange form? （2.0分）2.0 分A、nameB、addressC、the amount of moneyD、nothing正确答案： ABC 我的答案：ABCWhat are those factors that may influence the final price of a product in the pricing negotiation?（2.0分）2.0 分A、Unit price.B、Quantity.C、Ways of payment.D、Discount.正确答案： ABCD 我的答案：ABCD14Which of the following is a foreign currency?（2.0分）2.0 分A、JPYB、USDC、EURCNY正确答案： ABC 我的答案：ABC15What should be included on the meeting agenda？（2.0分）2.0 分A、NameB、LocationC、TimeD、Topics正确答案： ABCD 我的答案：ABCD三、判断题（题数：30，共 30.0 分）1We should show our ID card when we are checking in at the departure lounge.（1.0分）1.0 分正确答案：×我的答案：×答案解析：2You should bring forward the appointment as soon as possible.（1.0分）1.0 分正确答案：×我的答案：×3Immigration officer will not check whether your passport and the visa are valid.（1.0分）1.0 分正确答案：×我的答案：×4It is not so necessary to exchange your name card with your customer when meeting him at the airport.（1.0分）1.0 分正确答案：×我的答案：×5At the formal dinner, you’d better not do anything until the host does it first.（1.0分）1.0 分正确答案：√我的答案：√6About two hours prior to takeoff, the gate attendant will announce the boarding time.（1.0分）1.0 分正确答案：×我的答案：×7It doesn’t matter to make jokes regarding aircraft hijacking or bombing.（1.0分）1.0 分正确答案：×我的答案：×8When receiving others’ business card, always look at it and acknowledge it.（1.0分）1.0 分正确答案：√我的答案：√9If you’d like to have a rest after the meal, you can press the button on your armrest and lean back at the same time.（1.0分）1.0 分正确答案：√我的答案：√10Most hallways are long.（1.0分）1.0 分正确答案：×我的答案：×11Which carousel is for the luggage from Shanghai? : 哪个行李传送带是负责运送来自上海的行李的？（1.0分）1.0 分正确答案：√我的答案：√12In China, it is polite to open gifts as soon as they are given to express appreciation.（1.0分）1.0 分正确答案：×我的答案：×13Is it in traveler's cheque？：能换旅行支票吗（1.0分）1.0 分正确答案：√我的答案：√14First class always boards the plane first.（1.0分）0.0 分正确答案：√我的答案：×15市场占有率 market share（1.0分）1.0 分正确答案：√我的答案：√16An offer is something given during the negotiation.（1.0分）0.0 分正确答案：×我的答案：√17You must not drink any alcohol on a plane according to the regulations . （1.0分）0.0 分正确答案：×我的答案：√18Battery and mobile pack charger are allowed in the checked luggage.（1.0分）0.0 分正确答案：×我的答案：√19The bedrock price is the lowest possible price you can get out of a negotiation.（1.0分）1.0 分正确答案：√我的答案：√20You should call the person you are scheduled earlier whenever possible.（1.0分）0.0 分正确答案：√我的答案：×21There are several ways for booking a hotel, such as online booking, telephone booking, etc..（1.0分）1.0 分正确答案：√我的答案：√22Place your napkin on the lap as soon as you are seated when you are having the western dinner.（1.0分）1.0 分正确答案：√我的答案：√答案解析：23The Chinese prefer to entertain in their homes rather than in the public places, especially when entertaining foreigners.（1.0分）1.0 分正确答案：×我的答案：×24You can talk with food in your mouth at the dinner.（1.0分）1.0 分正确答案：×我的答案：×答案解析：25Nothing should be crossed when you serve the customer at an exhibition （1.0分）0.0 分正确答案：√我的答案：×26The cellphone and laptop should be put in the basket for check.（1.0分）1.0 分正确答案：√我的答案：√27On the western dinner table, the bread and butter plate is on the center. （1.0分）1.0 分正确答案：×我的答案：×答案解析：28Providing the registration number can save our time for pulling up the information.（1.0分）1.0 分正确答案：√我的答案：√29You should introduce the old to the young.（1.0分）0.0 分正确答案：×我的答案：√30成品 Real prodcution（1.0分）1.0 分正确答案：×我的答案：×。
商务英语口语测试题--角色扮演(5套)
商务英语口语测试题--角色扮演(5套)As the nist of Mountain Company。
you receive a call foryour colleague。
XXX。
Laurie is not in the office at the moment。
However。
you offer to take a message for the caller and notedown their XXX to ask Laurie to call them back as soon as possible.Mr./Miss Li is XXX for a job at Mountain Company and decides to make a telephone call to the HR director。
Laurie。
However。
Laurie is not available at the moment。
so Mr./Miss Li leaves a message for her。
Later on。
Laurie calls Mr./Miss Liback and asks them to do what she has requested.Laurie Thompson。
the HR director of Mountain Company。
is informed that someone called her while she was out of the office。
The XXX Mr./Miss Li back and informs them that she can send an n form for the job they are interested in.Sorry。
there is no article or text provided for me to edit。
BEC商务英语(中级)口语模拟试卷120(题后含答案及解析)
BEC商务英语（中级）口语模拟试卷120(题后含答案及解析)题型有：1. INTERVIEWSECTION 1 INTERVIEW (ABOUT 3 MIN)1．What do you like to do during your spare time? /What’s your hobby?How do you spend your weekend?What kind of newspapers or magazines do you read most often?How often do you go to cinema? Do you love pets?What’s your favourite sport?正确答案：I’d like to watch TV or movies/go to the gym/ read novels/...- I always go shopping and have a nice meal with my boyfriend/girlfriend.- I am too exhausted to do anything else on weekend, so I usually just have a good sleep during weekend.- I read Southern Weekly every Thursday, because I think it’s a newspaper with insight.- I like Readers’ Digest very much, and I’ve been reading it since I was in high school.- About two or three times a month, because the visual and sound effects are really amazing!- I seldom go to cinemas, because I can watch whatever I want through the Internet, so why bother?- Yes. I’m a big fun of pets, and I actually have a little puppy. It’s really very very cute.- No, because I’m allergic to their hair.- I like tennis the most, because it gives good practice to every part of the body.- I love golf very much. It’s so elegant and graceful.2．Which level do you hope to reach three years from now?Do you have any plans for further study?Do you have any plans to try another job?Where are you going to live when you retire?Who is your career model? What can you learn from him or her?Have you ever made any three or five year plan for your career?正确答案：- I hope I can be an administrative manager in the middle level of our group.- I’ve decided to work harder so I can be a deputy manager of our department at least.- Yes, of course. The competition is so fierce nowadays, and the knowledge is upgrading very fast.- Yes, I’ll go to a business school to study MBA when I have saved enough money.- Yes. My current job doesn’t match my major at all. I’ll change another job as soon as I get an opportunity.- No. I love my current job, so what I need to do is to learn more about it.- I guess I will still live in this city even if I retire. I am so used to it.- Maybe I’ll move to Hainan, the climate is much better there.- I admire Bill Gates very much, not because he’s rich, but because he has determination and bravery.- x x x is my idol. I hope I can also be a person who makes his contribution to the society.- Yes. I want to be an expert in this field in five years, so there are lots to do if I want to achieve this goal.- No. I am not so sure about what exactly I want to be in the future, so I think I should figure it out as soon as possible.3．Which do you think is the best way to encourage employees?How can you persuade customers to buy your products instead of your competitors’?What makes agood leader?Does any energy waste exist in your company? How do you plan to solve this problem?Are you willing to travel when asked?Can you name some aspects that we should pay special attention to when we have business with foreigners?正确答案：- I think material incentive is the most effective tool to motivate them.- I think most people like being praised.- It’s not an easy question at all, but as for me, I will give them samples to use so they can have a better understanding of our products.- I think good advertisements would be powerful and persuasive, so why not shoot one?- In my opinion, a good leader should be clever, warm-hearted and fair-minded.- I think a good leader must have the charisma so everyone around him or her is willing to act what he or she orders.Yes, some people always leave the office without turning off the lights, computers or air conditioners. I think the best way is to fine anyone who forgets to do the right thing.- I don’t mind leaving for a business once in a while, but if it occurs too often, I’ll have trouble in taking care of my family.- Sure, and I think it’ll be interesting and challenging.Sure. First of all, we must know some basic manners of their country. Then we must make sure that we can understand their language well, and if we can’t, we must find a good interpreter.。
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商务英语口语考试样题
本学期要学习课文的第1、2、6、7、8、9、12单元加上求职面试一共8个单元，每个单元提供一个话题。
由于十二单元不确定能否学完，暂时不看。
1. customers:
Have you ever experienced a situation that the customer care was very good? What do you think makes good customer care?
2. companies：
Do you know any famous company related to your major? Please describe one of them briefly.
6. retailing：
Have you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping?
7. products：
What are the four ways in which advertising can work? If you are given an aerobic workout machine, what do you want to advertise it?
8. people：
What are the differences between men and women in the workplace? Whom do you think is easier to work with, men or women? Why?
9. business environment：
Many everyday brands used by people can have varying prices throughout the world. What do you think are the possible factors which can influence price? Take a factor as example, and say why it can influence price.
12. competition：
What are the three strategies which are very important for a company to become a market leader? If your company wants to launch a new product “Lucky Cola”, what do you want to do to make your product more competitive?
Job interview:
What would you like to do after you finish your studies? (Why?) What are you doing now for the preparation of your future plan?。