酒店前台部英语培训
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前台部英语培训
(一)自我介绍/ Self introduction
姓名/Name 年龄/Age 性别/Gender 身高/Stature 名族/Nation
语言/Language 婚姻/Marriage 兴趣爱好/Hobby 特长/One’s Strong Suit
教育/Education 工作经验/Work Experience 工作成绩/Work Achievement
职位/Position 工作年限/Work Duration 面试/Interview
(二)酒店设施设备
客房/Guest Room:
普通房/Standard Room 豪华房/Deluxe Room 套房/Suite Room
行政套房/Executive suite 总统套房/Presidential Suite 公寓/Apartment Room
复式套房/Compound Room 单人房/Single Room 双人房/Twin Room 三人房/Triple Room
餐饮/Food & Beverage:
中餐厅/Chinese Restaurant (The Garden Restaurant) 会议室/Conference Room
宴会室/Banquet Room 西餐厅/Western Restaurant (The Mien Café) 酒吧/Bar (The Long Bar)
康体娱乐设施/Heath & Entertainment Facilities: 羽毛球/Badminton Court 篮球馆/Basketball Court 网球馆/Tennis Court
沐足馆/Massage Room 麻将室/Mah-jiong Room 桌球/Snooker 泳池
/Swimming pool (Out Door)
(三)对话练习
Dialogue A
G: This is John speaking from room 6311, I want somebody to help me take my luggage.
S: Certainly! Mr.John! Can I ask how many pieces of luggage do you have?
G: Five.
S: OK, The bellboy will come to take them right now!
G: By the way! Can you prepare my bill now? I’m in hurry to catch the flight/ go to the airport.
S: No problem!
Dialogue B
G: Can you wake up me tomorrow?
S: Y es sir! May I know your room number?
G: 6311.
S: May I know what time would you like to wake up?
G: A quarter to 7 o’clock/ six forty five.
S: OK. We will call you on time. Good night!
G: Thank you! By the way, where is the breakfast?
S: It’s in the western restaurant. And it’s from 7-10 o’clock.
G: Where is it?
S: It’s on the first floor of 6th block.
G: I see. Thank you! Good night!
Dialogue C
G: It’s something wrong with my air-condition in the room./ My
toilet is not work.
S: I’m sorry sir. May I know your room number?
G: 6311.
S: Don’t worry sir! The engineer will come to check & fix it as
soon immediately!
S: Good evening! Sir.The calling from reception. We are so sorry to
inform you that the air-condition could not ready tonight! There was a
terrible problem of if, we should contact to professional people to fix
it tomorrow. Can we help you to change another room?
G: OK! Which room?
S: The new room is 6310. Please pack your luggage and waiting in your room. The bellboy will come & help you change the room.
G: OK!
Dialogue D
G: Do you have laundry service?
S: Y es! There are laundry list & laundry bags in the room. Please
fill in it & pack you clothes. Then just leave its on the bed. The housekeeping will take its in the morning.
G: When can I take its back?
S: If deliver before 10 o’clock in the morning. Its can sent back at 7 o’clock in the evening.
G: Do you have express service?
S: Y es! We have. Express service can take it back after six hours
from delivering. But it should be sent before 5 o’clock.
G: I see. Thank you very much! Y our English is very good.
S: Thank you! It’s my pleasure to help you! We hope you will enjoy you stay with us!
Dialogue E