写英文邮件技巧

Attachments
• Make extra sure that you remember to include the attachment(s). 别忘了加附件。最好写邮件前先把附件贴上，省 得写的太激动了，最后忘了贴附件就点Send 了。 • Make sure the file name describes the content 附件的标题要写好文件名-学生姓名，不要用中文, 或者用-未命名 Eg. Passport-Name-ID
写邮件技巧
June 2011
Subjects 邮件标题
• 首先，邮件必须有标题 • 如果没有邮件标题，可能会被认为是病毒， 或者不被重视
Subject contents 邮件标题内容
• Keep the subject short, clear, and specific • Avoid such headings as： Good News, ‘Hello’, ‘Message from Mary’
Hi,
Thanks,
Dear Mr. Smith,
Hi, Tom/ Dear Tom,
写邮件最重要的三个原则
• Be polite, be polite, and be polite…!!! Do not write the e-mail while you are angry. • Be clear, be concise and be specific!! • Be short! Eliminate all the information that is not necessary.
Names 署名
• Include your name at the end of the message. • It is most annoying to receive an email which does not include the name and ID of the sender.
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• 2. 必要时再次深化一下邮件开头的礼貌程度： - Thank you for….. /My apologies for ….
Purpose 开门见山
• Start with a clear indication of what the message is about in the first paragraph. （中西方人的逻辑思维不一样，中国人喜欢在最 后一句说重点，西方人都习惯先说观点，后解 释。） • Give full details in the following paragraph (s). • Make sure that the final paragraph indicates what should happen next.
Check 检查
• Check for spelling and grammatical errors
• 可以把内容copy 到word 里看看，因为 foxmail/webmail 都不带拼写检测功能。
Formal 和 Informal 语气对比
Leabharlann BaiduHello,
Thank you for taking the time to answer my questions.
Action 需要由对方做的工作
• Any action that you want the reader to do should be clearly described, using politeness phrases： • 'Could you...' + action • ' I would be grateful if...'. + action • 'Please...'. + action
Greetings 称呼、招呼
• 1. Start the message with a greeting: E.g. Dear +Mr./Dr./Prof. +Smithson, Dear Ms. Stringer, Dear: help create a friendly tone Mr.: help create a formal and business-like tone 如果是第一次联络，不熟悉，长辈，或者是不确定，保险起见请用last name. 等来往较频繁的时可以用 first name，但如果是professor 等长辈不能用其first name 任何情况下一定加 不确定Mr.还是Ms. 时可以Google Image一下first name 不要用全名 如果是给公共邮箱发邮件，或不清楚reader 身份时，用Hello 就行。如 admissions@harvard.edu
Endings 邮件结尾
• End the message in a polite way. • Always thank the person for his/her time and consideration at the end of the e-mail. • Common endings are: Thank you, Sincerely, Thank you, Best regards, Thank you, Best wishes, Thank you, Regards,