红星美凯龙收银台英语接待规范

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店面接待流程及标准

店面接待流程及标准英文回答：Reception Process and Standards.As a receptionist, my main goal is to provide excellent customer service and ensure a smooth and pleasant experience for all visitors to the storefront. To achieve this, I follow a well-defined reception process and adhere to certain standards. Let me walk you through the reception process and the standards I follow.1. Greeting and Welcoming:When a customer enters the storefront, I greet them warmly and make them feel welcome. I use phrases like "Good morning/afternoon/evening, how may I assist you today?" or "Welcome to our store, how can I help you?" This initial interaction sets the tone for the rest of their visit.中文回答：店面接待流程及标准。

作为一名接待员，我的主要目标是提供优质的客户服务，确保所有来店的访客都能有一个顺利愉快的体验。

为了实现这一目标，我遵循一个明确的接待流程并遵守一定的标准。

让我为您介绍一下接待流程和我遵循的标准。

1. 问候和欢迎：当顾客进入店面时，我热情地问候他们，让他们感到受到欢迎。

餐馆收银的操作流程

餐馆收银的操作流程英文回答：Cashiering in a restaurant involves several steps and tasks to ensure smooth and efficient transactions. As a cashier, my role is to handle payments, provide accurate change, and maintain a balanced cash drawer. Let me walk you through the typical process.1. Greeting the customer: When a customer approaches the cashier counter, I greet them with a friendly smile and ask how I can assist them. For example, I might say, "Hi there! How can I help you today?"2. Taking the order: If the customer hasn't placedtheir order yet, I patiently listen to their preferences and guide them through the menu if needed. It's important to be attentive and offer suggestions or recommendations. For instance, I might say, "Our chef's special today is the grilled salmon. It's really popular and comes with a sideof roasted vegetables."3. Entering the order: After the customer has finalized their order, I input it into the restaurant's point-of-sale (POS) system. I double-check the items, quantities, and any special requests to ensure accuracy. For example, I might enter "1 grilled salmon with roasted vegetables."4. Calculating the bill: Once the order is entered, the POS system automatically calculates the total bill,including taxes and any additional charges. I verify the amount displayed on the screen and inform the customer of their total. I might say, "Your total comes to $25.50."5. Accepting payment: The customer then presents their preferred method of payment, such as cash, credit card, or mobile payment. If it's cash, I count the money carefully and provide the correct change. If it's a card payment, I process it securely through the POS system. For example, I might say, "Your change is $4.50. Here you go."6. Printing the receipt: After the payment is completed,I print the receipt and hand it to the customer. I thank them for their patronage and offer any additional assistance they may need. For instance, I might say, "Thank you for dining with us. If you have any questions or need anything else, feel free to ask."7. Balancing the cash drawer: Throughout the shift, I ensure that the cash drawer remains balanced. This involves counting the cash at the beginning and end of my shift, as well as reconciling any discrepancies. It's important to be meticulous and keep accurate records.中文回答：餐馆收银的操作流程包括几个步骤和任务，以确保交易的顺利和高效。

商场营业员常用英语文明礼貌用语规范

商场营业员常用英语文明礼貌用语规范一、售货前的文明礼貌用语1、Hello,Welcome to our Shopping Center.您好，欢迎您的光临。

2、What Can I do for you?我能帮您什么吗？3、Is there anything I can do for you?有什么事我能帮您吗？4、What would you want?您想看点什么？二、售货中文明礼貌用语1、How about this one?您觉得这个怎么样？2、Anything else?您还需要别的吗？3、Don’t worry ,Maybe there’s another way that we can go.您先别着急，也许我们还有别的办法。

4、Don’t worry about it, I’ll help you.别着急，我来帮助你。

5、Here is the receipt,please keep it.这是小票，请收好。

三、售货后的文明礼貌用语1、Well I’m just doing my duty as a shop assistant.别客气，这是一个营业员应该做的事。

2、You’re Welcome. Please come again. 别客气，希望您再次光临。

3、When did you buy it? Is there anything wrong with it? 您什么时候买的？有什么毛病？4、Well, We can change it for you. 好，我们可以给您换。

四、Telling about Design 说明式样1、常用表达（1）Do you like this design? 你喜欢这个式样吗？（2）What do you think of this >您觉得这个式样怎么样？（3）What kind of >您想买什么样的式样？（4）This sweater is novel and fashionable in design. 这种羊毛衫款式新颖时尚。

红星美凯龙服务礼仪教程文件

2017红星美凯龙服务礼仪
1
服务礼仪
仪容仪表
你更愿意让哪个营业员为你服务？
仪容：男士
1）头发：前不遮眉、侧不盖耳、后不及领不剃光头、不染夸张颜色
2）面部：脸部清爽，每天刮胡须勤剪鼻毛、口气清新
3）肢体：不留指甲不用味道浓重、气味怪异香水
西装
仪表：男士
三色原则即全身穿着限制在三种颜色之内。三一定律鞋子、皮带、公文包一个颜色。三大禁忌忌衣袖商标未摘掉、忌西装与皮鞋不相配、
左侧胸前佩戴工号牌制服穿戴整齐，白衬衫扎入长裤，从上往下第二粒扣子开始全部扣起站姿端正，两手沿裤缝垂直摆放两侧着统一工装且熨烫平整，白色手套深色袜子搭配黑色皮鞋
全员服务
全员服务
全员服务
➢ 保洁员
左侧胸前佩戴工号牌着统一工装且熨烫平整长发需扎起，干净整洁无异味衣领、袖口保持干净工作鞋无污损
1 主动问好，礼貌送宾，三米三声常态化
专业话术：六大文明用语
您好，欢迎光临谢谢您的光临请稍等对不起，让您久等了真的非常抱歉谢谢您的光临，欢迎下次再来
九大便民服务
雨具
婴儿车
轮椅
纸笔
量尺
九项必备
擦拭纸茶水
充电设备
医药箱
必备创可贴、纱布、消毒药水
九大便民服务
租借流程顾客至服务台租用便民设施，对于雨
走路的姿势最能体现一个人是否有信心
人员形象五必须
九大岗位：服务台人员、收银台人员、停车场安全员、门岗安全员、设计顾问、营业员、保洁员、楼层管理员、司机
营业员形象“五必须” 工装熨要烫平整左侧胸前工号牌站姿及坐姿端正淡妆上岗发盘起深色袜子黑皮鞋

酒店前台收银常用服务英语

酒店前台收银常用服务英语Check in 入住1) How would you like to pay the deposit, in cash or by credit card?您怎么付押金，现金还是信用卡?2) You must pay 1000 yuan as a deposit. 您必须付1000元作为押金。

3) As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按照酒店规定，没有预订旳客人得付一天房费作为押金。

4) we’ll refund the money you overpaid when you check out.您离店时，我们会退还您多付旳钱。

5) Here is your receipt, and please keep it, you need to show it to us when you check out. 给您收据，请保管好，你离店时得出示它。

6) And you also need to take care of your key, you have to return it to us when you check out. 您得好好保管它，您离店时必须偿还给我们。

7) Thank you, and hope you will have a good stay in our hotel.谢谢，但愿您过得快乐。

A. Check out for individual guest 为散客退房1) Good morning, sir, do you check out? 早上好，您退房吗?2) Do you want to check out or keep key here?您想要离店还是要保管钥匙?If you check out before 6:00pm, you will pay half day charge.六点之前退房，得付半天房费。

前厅部宾客接待服务用语

您好，请问您的鞋垫需要更换么？这是我们公司推出的保健按摩鞋垫“走走康”，每双28元。请您在这里签字确认。
Do you need to renewal your insoles? This is our new products with
the function of healthcare and massage, 28 Yuan for each.
Please check in your belongs at the check-out stand.
您好！先生/女士：为了您和他人的安全，需要对您的包裹进行安检。
For your and other people’s safety, we need to examine your parcels.
Please keep your belongs with you.
Good bye!
大堂发票员：先生/女士，请在这边领取发票和赠券！
请收好您的发票和赠卷。欢迎下次光临，请慢走！
门迎：您好！请慢走，欢迎下次光临！
Sir/madam, please take your invoice and coupon here!
收银标准服务用语：
您好！先生/女士，结帐这边请！
先生/女士：请问您的房间保留么？
请问您有赠券或优惠卡吗？
您的手牌共计消费xx元，请问您是现金结帐还是信用卡结帐。
不好意思，您的这张赠券已超过使用日期，麻烦您换一张。
您使用优惠券/卡后的消费金额为xx元！
Children under the height of 1.3 meters pay half, otherwise pay full price.

岗位规范服务用语(中英)

总台接待入住规范语言：1、上午好（下午好、晚上好），先生（小姐）请问您要住房吗？Good morning (afternoon/evening), sir (madam). May I help you?2、请问您有预订吗？Do you have a reservation?3、1）无预订：我们现在能够提供的房间有标准间优惠价××元，豪华间优惠价××元，商务间优惠价××元，三人间优惠价××元，包含15％服务费，不含早餐。

豪华标间和商务间装饰豪华典雅，在九层以上，视野开阔。

商务间有独立的休闲区和私人保险箱。

请问您选择哪种房间？We have deluxe standard room, deluxe single room, standard room and triple room. Now deluxe standard and single room is XX percent discount, the price is XXX yuan per night. Standard room is XX percent discount, the price is XXX yuan per night. The triple room is XX percent discount , the price is XXX yuan per night. All of room include 15% service charge, but not include breakfast .What kind of room would you like?2）有预订：请问您是以什么名义预订的房间？（姓名或协议单位、网络订房）请稍等，我查询一下预订记录。

您预订了×个标准间（豪华标准间、豪华单间），预计住×天。

酒店前台接待规范英语

酒店前台接待规范英语酒店英语：前台接待处规范用语上午好，欢迎光临/欢迎光临XXX酒店。

Good morning, Welcome to XXX Hotel.下午好，××先生，非常高兴再次见到您。

Good morning, Mr. ×. Nice to meet you again!请问您有预订吗？Have you make reservation?请问您订房人的姓名/请问您谁帮您做的预订？Please tell me who make the reservation for you?是的，您订了两间豪华房，住两晚。

Yes, you have made a reservation of two deluxe rooms for two nights.请您出示护照Please give me your passport.您的房价是人民币500元Your room rate is RMB￥500请在这这里签名。

Please sign here.请问您怎么样付押金。

How would you like to pay the deposit?退房时间是中午十二时，如果您想延迟至下午六时前退房，另加半天房费，六时后退房，将加收一天房费。

Check out time is 12:00 noon. A half day charge of your rate will be added for extended check out time before 6:00pm, and a full day charge after 6:00pm.祝您在这里过得愉快。

Wish you enjoy your stay with us.××先生，请问您有没有用小酒吧的饮品或小食呢？Mr. ××, did you take drinks or snacks from the mini-bar?这是帐单，总额是……，请您检查一下。

超市出入接待流程及标准

超市出入接待流程及标准Entering and leaving the supermarket is an essential part of the overall customer experience. The reception and departure process should be smooth, efficient, and welcoming. 超市的出入流程是整体顾客体验的重要部分。

接待和离开流程应该流畅、高效且热情。

When a customer enters the supermarket, they should be greeted by friendly and professional staff who can provide assistance if needed. This initial interaction sets the tone for the entire shopping experience and can greatly impact a customer's perception of the store. 当顾客进入超市时，他们应该受到友好和专业的员工的问候，如果需要的话，员工应该提供帮助。

这种最初的互动设定了整个购物体验的基调，并且会极大地影响顾客对超市的认知。

It is important for the reception process to be efficient and well-organized. Staff should be trained to assist customers with finding products, answering questions, and offering guidance throughoutthe store. This can help to enhance the overall customer experience and make the shopping process more enjoyable. 接待过程的高效和良好组织是很重要的。

收银员标准服务流程

收银员标准服务流程英文回答：Cashier Standard Service Process.The standard service process for cashiers involves several steps to ensure efficient and satisfactory transactions for customers. Here is a breakdown of the process:1. Greeting and welcoming customers:As customers approach the checkout counter, the cashier should greet them with a friendly smile and a warm welcome.This helps create a positive impression and sets the tone for a pleasant shopping experience.2. Scanning and bagging items:The cashier should carefully scan each item'sbarcode to ensure accurate pricing and inventory management.After scanning, the cashier should efficiently bagthe items, taking care not to damage any delicate orfragile items.3. Processing payments:Cashiers should be knowledgeable about various payment methods, including cash, credit cards, and mobile payments.They should handle cash transactions accurately, providing the correct change and counting money carefully.For credit card payments, cashiers should follow the necessary security protocols to protect customers' personal information.4. Offering assistance and upselling:Cashiers can provide additional assistance by answering customer queries about products, store policies, or ongoing promotions.They can also suggest related products or upsell items to enhance the customer's shopping experience.5. Providing receipts and thanking customers:After completing the transaction, cashiers should provide customers with a detailed receipt.They should thank customers for their patronage and invite them to return in the future.6. Maintaining a clean and organized checkout area:Cashiers should ensure that the checkout area is clean, organized, and free from clutter.This includes regularly restocking bags, cleaningthe scanner, and organizing the cash register area.7. Resolving customer issues or complaints:If a customer has a problem or complaint, the cashier should listen attentively and empathetically.They should escalate the issue to a supervisor or manager if necessary and work towards a satisfactory resolution.中文回答：收银员标准服务流程。

酒店前台接待员收银员中英文标准用语receptionist

前厅部前台标准用语1. May I have your passport for registration?可以出示一下您的护照我们为您做登记好吗?2. May I have your business card in order to update your businessparticulars?为方便我们为您提供更好的服务,请赐一张您的名片好吗?3. Mr.XX. I am just going to get your registration card. Would you please waita moment?XX先生,请您稍等片刻,我去取您的登记单.4. Mr.XX .What kind of room do you prefer?XX先生,您喜欢什么样的房间呢?5. How long will you stay with us?请问您打算住几天呢?6. May I know how would you like to settle your bill?请问您打算以何种方式付款呢?7. Would you please pay RMB1000 as deposit, that include your room chargeand other miscellaneous charge until you check out. If there are deposit rest, we will refund them to you upon check-out.麻烦您付1000元押金,多余部分将在您退房时退还给您。

8. I have received your RMB 1000 (as your deposit.)收您人民币1000元(作为您的押金.)9. Mr./Ms. XX would you please check these clauses to see if it is correct,thank you.XX小姐/先生,请您核对一下您的帐单,谢谢。

英文版商务接待礼仪

respondents
Contact
How to say "hello"
We must follow the 3S principles
*Stand up（站起来）
*See（注视对方）
*Smile （微笑）
On the basis of 3S, you can say
Good morning .Good afternoon May I help you?
Some sentences about the reception etiquettes
The reception of the basic procedure
The basic procedure
Step 1
Step 2
Step 3
greetings
Confirm his identity and ask him whether he has maked a reservation
Business reception etiquettes
Content
The reception of the basic procedure
How to receive the unexepected guest
How to guide guests to the reception room
谢谢观赏
Excuse me! May I have your name,please?
Just a moment ,please!
How to receive the unexepected guest
First of all, you should give the guest some drink enthusiastically

前台服务步骤规定用语(英文版)

Receptionist Service Procedures and TermsCheck-In procedures一、Smile and GreetingGood morning /afternoon/evening, Sir/Madam! Welcome to St. Merry Hotel. How may I help you?二、Ask whether have a reservationDo you have a reservation? / May I have yourconfirmation letter?三、Find the reservationSir/Madam, may I know your reservation is booked by whose / which company?四、Check the reservation informationLet me check your reservation, Mr./Ms. xx , you have booked a ….. roomfor..… days, Is that correct?(we can confirm the Company name if booked through Company,we can confirm the room rate if it’s not confidential, we also need confirm the special request with guest such as no smoking ,extra bed,etc)五、Collect ID/Passport1、May I have your ID card /passport (for registration),please?六、PSB、C/I system processingUse guest’s last name,Mr./Ms.xx,please wait a moment.七、Double Check informationMr./Ms. xx, here is your Registration card, your room no is.., room rate is..,andyourdeparture date will be on …,may I have your signature here,thank you.八、CollectDepositMr./Ms. xx, According to your reservation, the deposit is RMBXXX? You would like to pay it by cash or credit card?If guest pay by credit card, ask guest for his / her credit card “May I have your credit card, please”九、Issue Key card and return credit card,ID/passport, deposit voucher(if guest pay by cash) back toguestMr./Ms.xx,here is your passport,credit card and key card,your room is on …floor. Please retrieve your deposit by return this Deposit Voucher while checking out (if guest pay by cash).Our colleague will show you to your room.十、WishMr. /Ms. xx, please let us know if there is anything else we can do for you.It is our pleasure to serve you and hope youenjoy your stay with us. This way to the lift, please.C/O procedures一、GreetingGood morning/afternoon/evening, Sir/Madam, how may I help you?(If the guest want to C/O, ask ) Is there any other guest or luggage in your room？二、Inform HSKP and Ask consumptionMr./Ms. xx,do you have any consumptionfor theMini-bar?三、Confirm the billMr./Ms. xx,here is your bill, please check …, and may i have your signature here, please.四、PaymentMr./Ms.xx,How would you like to settle yourbill,by cash orcredit card?五、Bill and invoiceMr./Ms. Do you need a copy of your room bill / a receipt (fapiao)?May I have the title of your receipt?六、Offer helpMr./Ms. xx,Have you check the safety box of your room is empty ? Is there anything else can I help you?七、FarewellMr./Ms.xx, thank you for staying with us,we look forward to welcomingyou next time. Wish you have a pleasant journey.。

购物中心收银员用语规范

收银员用语规范（一）欢迎顾客标准用语：您好，欢迎光临。

配合之工作：面带笑容，与顾客的目光接触。

要求唱收唱付，吐字清楚，交付清楚，将找款递送顾客手中。

不允许扔、摔、重放。

除应将"请"、"谢谢"、"对不起"、随时挂在口边上，还有以下常常利用待客用语：1)请问您有会员卡吗？2)请问您需要购物袋吗？3)您共计消费×××元钱。

4)收您×××元钱。

5)找给您的×××元钱，请收好。

6)您买的东西共计×××元钱，收您×××元钱，找您×元钱，请点一下。

7)您的钱正好。

8)您的钱不对，请您从头看一下。

9)好的，我给您换一下。

10)刷卡操作提示：请您输入密码，请您查对无误后签字。

（二）离开台的作业事项：1）离开台时，必需将“暂停结帐”牌摆放在顾客容易看到的地方或是用链条将通道围住。

然后将所有现金全数锁入钱箱内，同时将机上的锁匙转至锁定的位置，锁匙必需随身带去，交由相关人员保管或放置在规定的地方；2）将离开柜台的原因及回来时间告知另外的人员或主管；3）离机前，若还有顾客排队等候结帐，不可当即离开。

若是商品的标价低于正确价钱时，应向顾客委婉解释，并当即通知店内人员检查其他商品的标价是不是正确。

暂时离开收银台时，应说：“请您稍等一下。

”4）从头回到收银台时，应说：“对不起，让您久等了。

”5）自己疏忽或没有解决办法时，应说：“真抱歉”或“对不起。

”6）收银空闲，面对还在其他收银台等侯结账的顾客，应该说：“欢迎光临，请您到这里来结账。

”（以手势指向收银台，并轻轻颔首示意）7）有多位顾客等待结账，而最后一名表示只买一样东西，且有急事等办时，对第一名顾客应说：“对不起，能不能先让这位只买一件商品的先生（小姐）先结账，他恍如很着急。

星级酒店前台接待日常英语口语HotelEnglish酒店管理

Hotel EnglishMarch2012Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please? 欢迎光临山西国贸大饭店。

我是...，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。

4.If you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。

5.Have you make a reservation ?\Have you booked the room?\Are you the vip? 请问有预订吗？\请问你是会员吗？6.What kind of room would you like ?请问您需要什么类型的房间。

7.Sorry ,I don’t quite understand .对不起，我不是很明白。

8.I’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。

9.It’s the hot /peak/busy season ,you know ?这是酒店业的旺季。

10.Excuse me ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please .让我带您到房间，这边请。