商务英语 客户服务
商务英语中英文职位对照表
中英文职位对照表V ocational Counselor 职业顾问Retail Store Manager 零售店经理Food Service Manager 食品服务经理Executive Marketing Director 市场行政总监HMO Administrator 医疗保险管理Assistant Vice-President 副总裁助理Production Manager 生产经理Chief Executive Officer(CEO) 首席执行官Property Manager 房地产经理Chief Operations Officer(COO) 首席运营官Branch Manager 部门经理Controller(International) 国际监管Claims Examiner 主考官Director of Operations 运营总监Controller(General) 管理员Field Assurance Coordinator 土地担保协调员General Manager 总经理Import/Export Manager 进出口经理Product Manager 产品经理Insurance Coordinator 保险协调员Project Manager 项目经理Inventory Control Manager 库存管理经理Regional Manager 区域经理Manufacturing Manager 制造业经理Vending Manager 售买经理Telecommunications Manager 电信业经理Vice-President 副总裁Transportation Manager 运输经理Warehouse Manager 仓库经理Sanitation Inspector 卫生检查员Wait Person 侍应生Customer Service Manager 客户服务经理Cashier 出纳员Fast Food Worker 快餐工Chef 厨师Hotel Concierge 宾馆门房Hotel Manager 饭店经理Food Inspector 食品检查员Hotel Clerk 饭店职员Restaurant Manager 餐厅经理Hairstylist 发型师Flight Attendant 空中服务员Stewardess 空中小姐Electronics Engineer 电子工程师Chemical Engineer 化学工程师Environmental Engineer 环境工程师Electrical Engineer 电力工程师Facilities Engineer 设备工程师Field Engineer 施工工程师Manufacturing Engineer 制造业工程师Nuclear Engineer 核能工程师Mechanical Engineer 机械工程师Plastics Engineer 整形工程师Public Relations 公共关系Events Planner 活动策划Public Relations Assistant 公共关系助理Journalist 新闻记者Radio Announcer 电台播音员Pharmacist 药学师Symposium Coordinator 研讨会协调员Reporter记者Television Production Engineer 电视制片工程师Writer 作者Fitness Instructor 健美师Home Health Aide 家庭护理Medical Technologist 医疗专家Nursing Supervisor 护士长Nursing Administrator 看护员Nutritionist 营养学家Pharmacy Technician 药品技师Psychiatrist 精神病医师Physical Therapist 理疗师Surgeon 外科医生Respiratory Therapist 有氧治疗师Pediatrician 儿科医生Speech Pathologist 语言心理学家Law Clerk 法律职员Applications Programmer 应用软件程序员Computer Operator 电脑操作员Computer Operations Supervisor 电脑操作主管Hardware Engineer 硬件工程师Computer Technician 电脑技术员MIS Manager 电脑部经理Developmental Engineer 开发工程师Operations Analyst 操作分析Director of Information Services 信息服务主管Project Manager 项目经理LAN Administrator 局域网管理员Systems Analyst 系统分析Manager of Network Administration 网络管理经理Systems Engineer 系统工程师Product Support Manager 产品支持经理Systems Programmer 系统程序员Police Officer 警员Fire Fighter 消防员Police Sergeant 警官Guard 保卫Attorney 律师Account Representative 客户代表Vice-President of Sales 销售副总裁Wholesale Buyer 批发采购员Vice-President of Marketing 市场副总裁Travel Agent 旅行代办员Senior Account Manager 高级客户经理Telemarketing Director 电话销售总监Sales Administrator 销售主管Telemarketer 电话销售员Regional Sales Manager 地区销售经理Tele-Interviewer 电话调查员Regional Account Manager 地区客户经理Salesperson 销售员Real Estate Appraiser 房地产评估师Sales Representative 销售代表Merchandising Manager 采购经理Sales Manager 销售经理Marketing Consultant市场顾问Sales Executive 销售执行者Marketing Assistant 市场助理Sales Assistant 销售助理Marketing and Sales Director 市场与销售总监Retail Buyer 零售采购员Market Research Analyst 市场调查分析员Real Estate Manager 房地产经理Manufacturer's Representative 厂家代表Real Estate Broker 房地产经纪人Director of Subsidiary Rights 分公司权利总监Purchasing Agent 采购代理Callback Representative 复查代表Product Developer 产品开发Assistant Account Executive 客户管理助理Marketing Manager 市场经理Advertising Manager 广告经理Marketing Intern 市场实习Advertising Coordinator 广告协调员Marketing Director 市场总监Advertising Assistant 广告助理Insurance Agent 保险代理人Ad Copywriter(Direct Mail) 广告文撰写人Account Manager 客户经理Accounting Payable Clerk 应付帐款文员Accounting Assistant 会计助理Assistant Portfolio Manager 组合基金经理助理Accounting Manager 会计经理Accounts Receivable Clerk 应收帐款文员Accounting Clerk 会计文员Certified Public Accountant 注册会计师Senior Accoutant 高级会计Chief Financial Officer 首席财务官Audit Manager 审计经理Collections Officer 收款负责人Actuarial Anaylst 保险分析员Insurance Underwriter 保险承销商Auditor 审计师Bank Administrator 银行事务管理员Junior Accountant 初级会计Loan Administrator 贷款管理员Bank Treasurer 资金调拨Management Accountant 管理会计Mortgage Underwriter 抵抻保险员Payroll Manager 工资经理Staff Auditor 审计员Billing Clerk 票据文员Billing Supervisor 票据管理员Bookkeeper 档案管理Bookkeeping Clerk 档案管理助理Stock Broker 股票经纪人Budget Analyst 预算分析Tax Accountant 税务会计Credit Analyst 信用分析Tax Inspector 税务检查员Credit Manager 信用管理经理Vice-President of Administration and Finance 财务行政副总裁Financial Analyst 财务分析Vice-President of Finance 财务副总裁Financial Consultant 财务顾问Loan Servicer 贷款服务Financial Manager 财务经理Financial Planner 财务计划员Bank Clerk 银行出纳Assistant Personnel Officer 人事助理Benefits Coordinator 员工福利协调员Assistant Vice-President of Human Resources 人力资源副总裁助理Compensation Manager 薪酬经理Director of Human Resources 人力资源总监Employment Consultant 招募顾问Employer Relations Representative 员工关系代表Facility Manager 后勤经理Job Placement Officer 人员配置专员Personnel Consultant 员工顾问Labor Relations Specialist 劳动关系专员Personnel Manager 职员经理Training Coordinator 培训协调员Recruiter 招聘人员Vice-President of Human Resources 人力资源副总裁Training Specialist 培训专员Administrative Director 行政主管File Clerk 档案管理员Executive Assistant 行政助理Office Manager 办公室经理Executive Secretary 行政秘书Receptionist 接待员General Office Clerk 办公室文员Secretary 秘书Inventory Control Analyst存货控制分析Staff Assistant 助理Order Entry Clerk 订单输入文员Telephone Operator 电话操作员Vice-President of Administration 行政副总裁Typist 打字员Foreign Language Teacher 外语教师Commercial Artist/Instructor 商业艺术家Guidance Counselor 指导顾问Laboratory Assistant 实验室助理School Psychologist 心理咨询教师Laboratory Technician 实验室技师Art Instructor 艺术教师Research Associate 研究员College Professor 大学教授Health Club Manager 健康俱乐部经理。
商务英语常用句型及单词
翻译1.Only 500yuan RMB, but the advertising effect is enormous.只有5000元，但广告效应是巨大的。
2.Why not be a special sponsor for this widely-spread promotional material? You can have an ad.on the back over.为何不做一下这份广泛散发的宣传资料的特别赞助商呢？你们可以在封底上做广告。
3.OK, this is aimed to discuss your exhibiting products with your potential customers.好的，这是专门针对你们产品和潜在客户的讨论会。
4. Well, i've got my own iPad now, what's the difference between them?哦，我现在已经有了自己的iPad ，这两者之间区别是什么？5.Mo problems.You see,If you touch one of these icons,You can send and receive instant messages with your customers,chat online, make appointments, and webinars on the Internet.当然可以！你看，只要触摸这些图标中的一个，你就可以与你的客户随时发送和接收信息聊天，约会，观看网络研讨会，等等。
6.Nice to get your call,this is Amy. I am very pleased to provide service for you.很高兴接到你的电话，我是艾米？很乐意为你服务。
7.Good! Any more suggestions you can give me since it's the first time we came to China?好的，我们第一次来中国参展，你可以给我们一些其他建议吗？8.We strongly recommend exhibitors not to hand-carry goods for exhibition. This will possibly cause detention by the customs at the airport.我们强烈建议展商不要携带手提物品来参展。
介绍客服工作英语作文模板
介绍客服工作英语作文模板英文回答：Customer service is an essential part of any business.It is the process of providing support to customers, resolving their queries, and ensuring their satisfaction. Customer service representatives (CSRs) are the face of a company, and they play a vital role in building and maintaining customer relationships.There are many different types of customer service jobs, but they all share some common responsibilities. These include:Answering customer inquiries via phone, email, chat,or social media。
Resolving customer complaints and issues。
Providing product or service information。
Processing orders and payments。
Handling returns and exchanges。
Maintaining customer records。
Upselling and cross-selling products or services。
Customer service representatives must have a number of skills and qualities to be successful. These include:Excellent communication and interpersonal skills。
商务英语阅读李萌
商务英语阅读李萌好的，以下为您生成 20 个关于商务英语阅读中常见的单词、短语及相关释义、用法和双语例句：---1. **Competition**- 英语释义：The activity of competing; a situation in which people or organizations try to be more successful than others.- 短语：intense competition（激烈的竞争）；face competition（面临竞争）- 单词用法：competition 是名词，常见搭配有“in competition with”（与...竞争）- 双语例句：The company faces fierce competition in the market.（这家公司在市场上面临激烈的竞争。
）We need to improve our products to stay ahead of the competition.（我们需要改进我们的产品以在竞争中领先。
）2. **Strategy**- 英语释义：A plan of action designed to achieve a long-term or overall aim.- 短语：marketing strategy（营销策略）；business strategy（商业策略）- 单词用法：strategy 是名词，复数形式为 strategies- 双语例句：We need to develop a new strategy to increase sales.（我们需要制定一个新的策略来增加销售额。
）The company's strategy is to focus on quality and customer service.（公司的策略是专注于质量和客户服务。
）3. **Opportunity**- 英语释义：A chance for advancement or progress; a favorable or advantageous circumstance or occasion.- 短语：business opportunity（商业机会）；seize an opportunity （抓住机会）- 单词用法：opportunity 是名词，常见搭配有“an opportunity to do sth.”（做某事的机会）- 双语例句：There are many opportunities for growth in this industry.（这个行业有很多增长的机会。
商务英语1000必备单词 Unit 13 ：After-sales Service 售后服务
商务英语1000必备单词Unit 13 ：After-sales Service 售后服务学习英语中词汇是一个基本的入门，针对不同阶段的人群，需要学习词汇也是不同的，而在商务交往中对于词汇量有着更高的要求，那么关于商务交往中关于售后服务都有必备的哪些词汇呢?以下是我给大家整理的商务英语1000必备单词Unit 13 After-sales Service 售后服务，盼望可以帮到大家Unit 13 After-sales Service第13单元售后服务after-sales serviceFreedom Group is known for their quality products and after-sales service.售后服务弗瑞登集团以产品品质与售后服务而著名。
assembleThe bookshelves are easy to assemble.聚集;组装这些书架很简单组装。
customer satisfactionOur customer satisfaction scores are among the best in the industry.客户满足(度)我们的客服满足度在业界名列前茅。
customer service hotlineFor any queries, please call our customer service hotline at 0800080123.客服热线如需任何查询，请打我们的客服热线0800080123。
defer paymentCan I defer payment?延后付款我可以延后付款吗?deliveryIm just calling to see if the delivery of your Cambridge Sofa went OK.递送我只是打来看看您的剑桥沙发是不是顺当送过去了。
installationThe installation of a new heating system will take two weeks.安装新暖气系统的安装需要两个星期。
商务英语最后一题翻译
商务英语最后一题翻译（汉译英）：1.它已经成为各种贸易和商务的强有力的手段（medium）It has become a powerful mediumfor commerce and businesstransactions of all kinds.2.电子贸易指网上财务往来，电子商务则指所以形式的网上交易（referto）E-commerce refers to financialtransactions over the Web and e-business refers to all forms oftransactions over the Web。
3.电子服务已经是并将继续是一个主要的竞争因素（competitivefactor）Customer service has been ，andcontinues to be，a majorcompetitive factor.4.电子商务的交易通常涉及几个互动的步骤（involve）E-business transactions ofteninvolve several interactive steps。
5.那将给你以及大的竞争优势（advantage）That will give you a seriousadvantage over your competition。
6.当你的公司电子商务化后，你与客服之间的关系就改变了When you become an e-businessyou transform your relationshipwith your customers 。
7.客户关系管理在你的商务程序中起决定作用Your most critical business processis customer relationshipmanagement。
8.我们必须尽最大可能地利用我们已有的资源We must make the best possibleuse of the resources we have。
商务英语4课文翻译Customers first
Customers first: the message for this or any other year-- 翻译Customers first: the message for this or any other year客户第一:永恒的主题By Michael Skapinker迈克尔•斯卡平克What, the caller from Hewlett-Packard wanted to know, did I think the big business issues would be this year来自惠普的电话调查员想知道在我看来今年的重大商业问题是什么。
Well, I replied, in thought the issues should be that my new HP printer-scanner-copier refused to scan when I bought it and it took me weeks to sort it out.嗯,我回答说，在我看来问题应该是当我购买了新的惠普打印扫描复印一体机后，它拒绝扫描，而这花费了我数个星期去解决问题。
Also the machine could not print on lightweight card, as it was supposed to, without Jamming.还有就是这台机器并不像预想的那样，可以不卡壳儿的在轻量级卡片上打印。
The man from HP laughed nervously.惠普的电话调查员尴尬（紧张）的笑了笑。
Were there any other big Business issues I would like to mention问我还有没有其他重大的商业问题想说。
No, I said.不,我说。
If HP took care of those small ones, the big ones would take care of themselves.如果惠普能处理好这些小问题，那么那些大问题可以自行解决。
自考-电子商务英语-语句翻译大全
自考-电子商务英语-语句翻译大全1.他已成为各种贸易和商务的强有力的手段It hasbecome a powerful medium and businesstransactions of all kinds2.电子贸易指网上财务往来电子商务则指有形式的网上交易E-commerce refers to financial transactionsover the Web and e-business refers to all formsof transactions over the Wed3.客户服务已经是并将继续是一个主要的竞争因素Customer service has been and continues to be amajor competitive factor4.电子商务的交易通常涉及几个互动的步骤E-businesstransactions often involve several interactivesteps5.那将给你以极大的竞争优势That will give you aserious advantage over your competition6.当你的公司电子商务化后，你与客户之间的关系就改变了When you become an e-business you transformyour relationship with your customers7.客户关系管理在你的商务程序中起决定作用Your mostcritical business process is customerrelationship management8.我们必须尽最大可能的利用我们已有的资源We mustmake the best possible use of the resources we have 9.男孩子们依次被召入会见考官The boys were summonedin turn to see the examiner10.他做一切事情都不考虑后果He does everythingregardless of the consequences11.这部分我们讨论企业的产品和服务以及行业和因特网的信息In this section we discuss the firm’sproduct or service along with information aboutthe industry and internet12.客户将能够舒舒服服的在家里享用信息，产品和服务Customers will be able to consume informationproduct and service from the comfort of the homes 13.在因特网上可以直接得到信息产品和服务，这就省掉了中间商，还会引起经济萎缩The internet allowsdirect access to information product and servicewhich cuts out middlemen and causes economicdeflation14.投资于该计划的机构在审核该商务计划时会有兴趣了解公司任何在竞争中取胜Institutions financingthe project which going through the business planwill be very interested in knowing how the companyis going to beat the competition15.该计划应对如何达到目标市场做出描述The planshould describe how the target markets are to bereached16.如果产品是在因特网上提供的无形信息就应该创造某种定价模式来调节价格If the product is intangibleinformation delivered over the internet oneshould try to create some sort of pricing modelto justify its prices17.网站最初将包含哪些特点及未来的扩展计划是怎样的What features will be incorporated in the siteinitially and what are the plans for futureenhancement or expansion18.你必须有计划的安排这些步骤以便将你的提议变成现实You must lay out the steps to make your proposala reality19.务必打个电话让我们知道你已安全的回家Be sure toring and let us know you’ve got back safely 20.这家旅馆可以为80位客人提供住宿，此外还有几个可供客人自己开火的套间The hotel itself canaccommodate 80 guests and in addition there areseveral self-catering apartments21.需要12个月来实施的战略也不可能成功 A strategythat requires more than 12 months to execute isalso unlikely to succeed22.当一个企业准备建立电子商务时他应该考虑清楚实现其战略目标的其他可选择的途径When preparing toestablish an e-business presence enterprisesshould explicitly consider alternative ways toattain the strategic objectives23.我们要在出发前把一切规划好We should geteverything planned out before our departure 24.正如把电子商务战略融入整体电子商务战略中是重要的一样，把商务评价系统融入进来也同样重要Just asit is important to integrate the e-businessstrategy into the overall business strategy it isequally important to integrate business model25.那样，最好的途径可能是开发新的潜能，改善现存的商业过程去实施新的商业模式In such instances thebest approach may be to build new capabilities andtransform existing business processes toimplement a new business model 26.评价一个人要充分考虑他的成绩We should take fullaccount of his achievements while evaluatingsomeone27.有时可以创立一个内在电子商务单位，然后把这单位分割出去成为独立的法人In some cases it may bedesirable to create an internal e-business unitand then spin off the unit as a separate legalentity28.这一前景理论上可行但实际上吹嘘过度Whilepossible in theory the promise was clearlyoversold29.这当然是重要的，但是董事会层面却远远不能理解While that is certainly important theunderstanding needed at the board level goes wellbeyond that30.为了获得市场份额，他们必须竭尽全力To gain marketshare they will go to great lengths31.然而，他解释说，设立两种对立的定价系统在某些时候可能导致不良企图的滋生However he explains thatsetting up two separate pricing systems is likelyto generate ill will at some point32.守住承诺适用于客服务过程的每一步Followingthrough on your promises applies to every step ofthe customer-service process33.这就解释了顾客通过同类比较发现的任何差别Thiswill account for any differential a customeruncovers using an apples-to-apples comparison 34.我们要事先准备所有申请材料We must have all theapplication materials prepared in advance35.你需要确定顾客需要你的某种产品的原因和你的电脑怎样才能满足那种需求You need to identify why yourcustomer needs your specific computer and how yourcomputer meets that need36.在商业中，客户服务对于其成长和繁荣至关重要In any business customer service is vital to growth and prosperity37.网络让你们建立起确实的一对一的动态关系The internet permits you to build a dynamicrelationships that are really one on one38.它确实需要你重新思考你的整个经营方式和管理企业的策略It really involves rethinking the entireway you do business and how you run your organization39.钱本身并不重要，重要的是钱的用途Money is not the end in itself but the application of it is mostimportant40.一旦有人跟你联系就要回应Once you’re contactedbe responsive41.一开始，这个公司没有管理和业务计划，到现在为止一切进展顺利At the outset the company had no management and operations plan in place and things have worked out just fine so far42.我们在销售厂家的婴儿产品的同时也提供生活方式和健康方面的信息We provide lifestyle andhealthcare information along with baby productsthat we sell for manufacturers43.这家公司预期1999年实现每月50%的增长The company expected a mouth-to-month growth rate of 50 percent 199944.预测存货需求最初对这个公司来说是件棘手的事情，但公司仅仅用了几个月时间就在网上找到了销售和存货的感觉Predicting inventory needs was tricky forthe company at first though it only took it a fewmonths online to develop a sense of sales and inventory45.现在，这家公司在刚刚建立自己的网站之后，正在寻求在其他玩具制造商曾经失败过的网上玩具商务中取得成功Now with its newly launched Wed site the company ia looking to succeed in the online toy business where others have failed46.网络圣杯是导致实际良好利润的专利内容The Holy Grail on the internet is proprietary content that leads to really good margins47.在求学的道路上，我们准备克服很多的困难On the way of study we must be ready to grapple with many difficulties48.至于在竞争中保持领先地位的问题，我们公司以产品挑选余地大和有两的服务和信息而引人注意When it comes to staying ahead of the competition our company distinguishes itself through a broad product selection and excellent service and information49.网络是一个及时的媒体，它让人为之兴奋，因为他迫使我们保证尽快送货The internet is a very timely medium which is exciting because it puts pressureon us to make sure we’re delivering as quicklyas possible50.我们必须想办法进入敌人的电脑获得情报We have to manage to get access to engmy’s computer and then get the intelligence51.CRM的目标是在企业的销售市场和顾客服务等活动之间建立一种协作，已获得和保持客户群CRM’s goal isto create a synergy among sales marketing andcustomer-service activities within anorganization in order to obtain and retaincustomers52.在许多公司里，部门之间的业务是不同的，所以你需要与你的业务相匹配的软件The lines betweendepartments are different in many companies andyou want the software to match your business 53.90年代早期这些公司摒弃了办公室哦写形式而进入了电子邮件和自动报表时代They abandonedcarbon-paper forms and dove into e-mail andautomated reports in the early 1990’s54.因为你无需定制软件包，所以你的公司只需几个礼拜而不是几个月的时间就可以实现电子化Because youdon’t need to customize these packages they canget you online within weeks instead of months55.严寒使水结冰Frost turns water into ice56.这常常需要定制软件It often calls for customizedsoftware57.选择一个CRM解决方案也是一次检验你业务的机会Choosing a CRM solution is also an opportunityexamine your business practices58.许多公司把eCRM看做是他们呼叫中心的自然扩充Manycompanies see eCRM as a natural extension of theircall centers59.每一个销售商都拥有庞大而稳固的技术支持力量和能帮助安装设备的合作伙伴Each of the vendors has alarge established base of supporting and partnersthat can assist with installations60.小企业也可以利用那些致力于销售自动化的网络公司的服Smaller organizations can also take advantageof the services of dot-com companies which focuson sales-force automation1 不论你业务的规模大小，全新的电子化结算与支付方式将使你无须再打印结算清单和支付邮资，也无须再投入大量的人力处理支付过程 No matter what size your business is, emerging alternatives will save you from having to point statements, pay for postage, and dedicate large numbers of people to processing payments.2客户可以在线审核结算清单、即刻完成转账Customers can review statements online and transfer funds instantly.3 该报告声称价值源于业务的改进而非成本的节约The report states that the value comes from business improvement rather than cost savings.4 edocs意识到此类技术具有更大的使用范围，因而避免使用EBPP这一术语而倾向于称其为因特网结算与客户管理Recognizing the large scope of these technologies , edocs eschews the term EBPP in favor of Internet billing and customer management.5 她说出了种种理由，但没有一条令人信服She presented a variety of reasons ,but none was convincing6 电子化结算能简化你绝大部分支付程序You’ll be able to streamline most of the process by billing your customer electronically.7 EBPP能降低你公司用于客户支持的费用EBPP can cut down the cost of your company’s customer support.8 传统的兑换方式惟有通过在结算单上填塞广告而获利Traditional billing methods present lucrative opportunities to stuff statements with ads.9 对客户而言，EBPP意味着随时随地可以了解账户数据T o the customer, EBPP means access to account data at any time , from anywhere.10 最妙的是，消费者无需再料理一大堆乱糟糟的账单 Best of all ,customer don’t have to deal with the clutter of bills.11 需要新的搜索方法以及能够将Web站点自动分类的软件New paradigms of searching are needed as well as new software that is able to categorize web sites automatically.12 信息和数据检索技术研发的目的在于提高检索的功用和效率The research and development in information and date retrieval is aimed at improving the effectiveness and efficiency of retrieval13 为了得到更好的检索结果，不仅需要提高检索引擎的技术，而且需要改进用户界面 In order to review better search results, it is not only necessary to improve the search engine technology , but also the user interface.14 文本信息嵌入到了特殊文件格式的二进制结构中 Thetextual information is embedded into the binary structure of the particular file format.15你这些乱糟糟的东西占用了太多的空间 Your cluttertakes up far too much space.16 它是便宜的，但在另一方面，质量很差It’s cheap , buton the other hand , the quality is poor.17 在网上手动分类导致极少的搜索结果Manual process of classifying on the web result in very few search results.18 那些不说英语或不以英语为本族语的人在互联网上受到很大的限制 People who do not speak English or who are non-native English speakers have many disadvantages on the web .19 按照信息的重要性进行分类也非常有必要It is necessary to rank information by importance.20 那机会太好了，不能错过That’s too good anopportunity to miss.21要在电子商务新时代获得成功，企业必须最大限度地扩大雇员在电子商务活动中的参与程度 To be successful in thenew age of electronic commerce, commerce , enterprisesmust be able to maximize the participation of their employees in e-commerce initiatives.22愿意买该产品或服务的人越多，价格就降的越多The more people willing to buy the product or service , the further the price drops.23 与过去两年相比，我们几年的销售额增加了一倍Compared with last two years , we have doubled the sales figure this year.24 各种各样规模的企业正加入到互联网经济中来，因此电子商务正迅速地改变着商业 Enterprises of all size arejoining the Internet economy and thus electronic commerce is rapidly transforming business.25 现在出现的一个焦点领域是间接采购，它是一项与用于企业经营的货物和服务的购买关联的开支Presently an emerging area of focus is indirect procurement , which is the spending associated with acquiring the goods and services required to run the enterprise.26 互联网采购自动化能够减少每一订单70%的申请费用Internet procurement automation has the potential toreduce requisition processing costs by 70% per order.27 规模经济得到乐实现，从而降低乐产品的成本，增加了购买组织投资的整体回报率 Economies of scale are realized ,enabling lower cost of goods and increasing the buying orga nization’s overall return on investment .28 个人并不是利用实物交易的惟一实体Individualsaren’t the only ones taking advantage of swapping. 29 我怎么也意想不到那个时候他会突然出现 I never thought that he would pop up then.30 这不仅可以给你带来一些本不可能的新买卖，而且还有助于你生意的发展Not only can it 31 bring new sales that you neverwould have had , but it helps promote your business 32所有这些趋势都毫无疑问地对电子商务市场产生着深远的影响。
商务英语对话接待顾客
商务英语对话接待顾客句式1：Sir, can I be of any assistance?先生，我能为您服务吗?应用对话：A: Sir, can I be of any assistance?先生，我能为您服务吗?B: OK. Thank you.好的。
谢谢。
A: What would you like?您想要买什么?B: Washing powder.洗衣粉。
句式2：Well, let me tell you why.嗯，让我来给您介绍一下吧。
应用对话：A: Do you like this one?你喜爱这一款吗?B: Is it good?这款好吗?A: Well, let me tell you why.嗯，让我来给您介绍一下吧。
B: Alright.好的。
其他表达法：初次见面就开门见山，滔滔不绝的做法已经落伍。
当你要说服顾客时，最好用：Well, let me tell you why.作为解释商品用途，优点的开场白。
Please take a look at this.请看一下这个。
As you can see...正如您所见2接到客户商务英语对话露西:Hi, you must be Mary?嗨.你一定是玛丽?玛丽:Yes. Its a pleasure to meet you. How was your flight? Shall we go? Ive got a car waiting outside to take us to your hotel.是的。
很高兴遇见你。
旅程如何?我们可以走了吗?外面已经有辆小车等着接我们回旅馆了。
露西:Thatd be great. The flight was ok. Thanks for taking the time to meet me here.太好了。
旅程还可以。
谢谢抽出时间来这里接我。
玛丽:No worries. Our company wants to make sure you have a pleasant trip.别担心。
职通商务英语课件第一册unitCustomerServ
Measuring Customer Service Performance
Learn how to evaluate and measure the success of your customer service efforts.
职通商务英语课件第一册 Unit Customer Service
在这个全球化的商业环境中，良好的客户服务对于企业的成功至关重要。本 单元将介绍客户服务的概念、技巧和实践，帮助您提升与客户的关系并取得 良好的业务成果。
Part 1: Introduction to Customer Service
Importance of Customer Service
Explore the impact of customer service on customer satisfaction and loyalty.
Types of Customer Service
Explore different types of customer service, from face-to-face interactions to online support.
Customer Service Technology
Discover the latest tools and technologies that enhance customer service efficiency and effectiveness.
Customer Service in Marketing
商务英语词组
商务英语词组-CAL-FENGHAI.-(YICAI)-Company One11.breakeven point 盈亏平衡点2.beyond one’s grasp为……所不及3.financial strain 财政负担4.profit margins 利润率5.odds against 情况不利6.shake loose……of 揭露；显现7.typical small-business owner 典型的小企业8.quality chocolates 优质巧克力9.after some back and forth 经过反复的考虑10.customized chocolates定制的巧克力11.repeat customers 回头客12.search engines 搜索引擎13.retail business 零售业务14.integrated company 一体化公司15.side effect 附带影响16.business strategy 商业策略17.in a vacuum 在真空中18.effective management 有效管理19.get out of the way 让道20.make some sense 有道理，说得通21.reach profitability 实现利润22.sustainable profitability可持续的利润1.优势互补 have complementaryadvantages /mutual supplement2.团结一致 unite as one3.优化组合 optimal regrouping4.人才搭配 talent allocation5.强强联手 win-win co-operation6.分工合作 share out the work andcooperate with one another7.资源配置thedistribution/allocation of resources8.群策群力 work and pull together9.齐心协力 make concerted efforts10.众人拾柴火焰高 when everybodyadds fuel，the flames rise high11.各尽所能with each doing his best12.集体观念 collectivism13.我行我素 persist in one’s old way14.个人主义 individualism15.离岸外包 offshore outsource1.customer care 顾客至上2.customer support 客户支持3.customer account 顾客账目4.customer requirement客户需求5.customer reaction 顾客反应6.customer complaints 顾客投诉7.customer profiles 顾客简介8.customer specifications 顾客要求9.customer expectation 顾客期望10.customer preference 顾客喜好1.three guarantee for repair，refund，replace 三包政策replacement of faulty products2.end-user 终端；最终用户3.a great many of customer 大量客户4.customer-oriented market以客户为主5.customized products 定制的产品6.target customer 目标客户7.personalized service 个性化服务8.refund policy 退款政策9.potential customers 潜在客户10.consumer care/sovereignty顾客就是上帝11.customer base 顾客基础12.after-sale service 售后服务13.consumer welfare 消费者福利Be up to 胜任适于Profit margin 利润空间Stick with 坚持继续Fall off 减少Make sense 可理解可根据可行Out of way 不再碍事不挡道Blind spot 无知不理解偏见Live up to 完成，达成达到pour into 投入倒入current growth rate 现在的增长率operational details 运作细节tempt sb. to do诱惑某人做get out of .停止; 改掉; 戒掉; 脱离, 摆脱,克服; 避免做某事At top of one’s voic提高嗓门声嘶力竭Take to heart很在乎某事，对某时看的很重To the heart extreme 极度的非常的Pay homage to 对。
商务英语服务员英语教案
商务英语服务员英语教案第一章：商务英语服务员概述1.1 课程背景随着全球化进程的加速，商务英语在国际商务交流中扮演着越来越重要的角色。
作为商务英语服务员，掌握一定的商务英语知识和技能，能够有效地与外国客户进行沟通和服务，提升企业形象和业绩。
1.2 学习目标了解商务英语服务员的角色和职责掌握商务英语的基本听说读写技能能够运用商务英语进行日常接待和客户服务1.3 教学内容商务英语服务员的角色和职责商务英语的基本语法和词汇商务英语的听说读写技能训练第二章：商务英语基础知识2.1 课程目标通过本章的学习，使学生掌握商务英语的基础知识，包括语法、词汇和句型，为后续的商务英语沟通打下坚实的基础。
2.2 教学内容商务英语语法要点商务英语常用词汇和短语商务英语常用句型和表达方式语法讲解和练习词汇记忆和运用句型模仿和实战演练第三章：商务英语听说技能3.1 课程目标培养学生在商务场合下的听说能力，使他们能够熟练地使用商务英语进行日常接待和客户服务。
3.2 教学内容商务英语听说技巧商务英语常用对话和场景商务英语听力练习和口语表达3.3 教学活动听说技巧讲解和练习角色扮演和情景模拟听力材料分析和口语交流第四章：商务英语阅读与写作技能4.1 课程目标4.2 教学内容商务英语阅读技巧商务英语写作格式和规范商务英语常用词汇和表达方式阅读技巧讲解和练习商务英语文章分析和讨论写作练习和修改反馈第五章：商务英语服务员实战训练5.1 课程目标通过本章的学习，使学生能够在实际工作中运用所学的商务英语知识，提升商务英语服务员的实战能力。
5.2 教学内容商务英语服务员工作场景和实战案例商务英语服务员沟通技巧和策略商务英语服务员综合素质提升5.3 教学活动实战案例分析和讨论角色扮演和情景模拟综合素质培训和能力提升第六章：商务英语服务员礼仪与沟通技巧6.1 课程目标通过本章的学习，使学生掌握商务英语服务员应具备的礼仪和沟通技巧，提升在国际商务场合的专业形象和沟通能力。
业务服务 英语
业务服务英语本篇文章将为您介绍关于业务服务方面的英语表达。
无论是商业合作还是客户服务，业务服务是任何公司的重要组成部分。
让我们一起来学习一些常用的商务英语短语和词汇，以更有效地与客户和合作伙伴沟通。
1. 服务水平 (Service level)服务水平是指公司向客户提供的服务质量水平。
我们可以使用以下短语来描述不同的服务水平：- 高水平服务 (High-level service)- 优质服务 (Quality service)- 一流服务 (First-rate service)- 低水平服务 (Low-level service)- 差劲服务 (Poor service)- 糟糕的服务 (Terrible service)2. 合作伙伴 (Partners)合作伙伴是指与我们公司有业务往来和合作的其他公司或机构。
以下是一些常用的短语：- 我们的合作伙伴 (Our partners)- 我们的商业伙伴 (Our business partners)- 我们的供应商 (Our suppliers)- 我们的客户 (Our clients)3. 产品和服务 (Products and services)产品和服务是任何公司的核心业务。
以下是一些与产品和服务相关的短语：- 我们的产品 (Our products)- 我们的服务 (Our services)- 产品和服务的质量 (Quality of products and services) - 产品和服务的价格 (Price of products and services)- 产品和服务的范围 (Range of products and services)4. 客户服务 (Customer service)客户服务是保持客户满意度的关键所在。
以下是一些与客户服务相关的短语：- 客户服务热线 (Customer service hotline)- 客户服务部门 (Customer service department)- 客户服务专员 (Customer service representative)- 客户满意度调查 (Customer satisfaction survey)- 解决客户问题 (Resolve customer issues)5. 商业合作 (Business cooperation)商业合作是指两个或多个公司为了达成共同利益而合作。
顾商务英语高级词汇顾客服务
顾商务英语高级词汇顾客服务abandon rate (noun phrase) = 放弃率the percentage of customer calls that are terminated by the customer before reaching a customer service representativeOur abandon rate was 23% last year, so we increased our call center staff to shorten customers' waiting time.⇒未提供注释。
activity codes (noun phrase) = 活动代码sequences of numbers and letters entered by an agent after a customer service interaction to categorize the customer's situationCommon problem types and information requests are assigned activity codes to help agents identify customer trends.⇒未提供注释。
activity measure (noun phrase) = 活动度量a value that is given to a step in a process as part of an evaluation procedureAt most help desks, every part of the customer service process has an activity measure to help ensure quality.⇒未提供注释。
after call work (noun phrase) = 呼叫后工作ACW; routine tasks that an agent or technician must complete interacting with a customerAfter call work includes updating the customer database with the most recent information about the customer's situation.⇒未提供注释。
商务英语中级词汇——顾客服务
顾客服务- 中级24x7 (adverb phrase) = 每周7 天，每天24 小时always available; an abbreviation for 24 hours per day, seven days per weekMany call centers are open 24x7. You can call them whenever you need help.active line (noun phrase) = 活动线路a telephone line that is ready to transmit dataDuring busy periods of the day, we sometimes run out of active lines, so customers have to wait longer.adherence (noun) = 坚持the degree to which agents or technicians are able to follow their planned work scheduleA difficult problem can take a long time to resolve, and that can affect an agent's adherence.agent (noun) = 座席an employee in a customer service department who is responsible for directly helping customers In our customer service department, we have 15 agents. At least five of them are on duty during each shift.analyst (noun) = 分析员an employee who is responsible for defining problems and developing processes for resolving themAfter only a few months, our new analyst greatly improved the efficiency of our customer service department.apologize (verb) = 道歉say that you are sorry for doing somethingCustomer service representatives often need to apologize to customers for problems with a product or service.arrival time (noun phrase) = 到达时间the time at which a technician reaches a customer in response to a service requestWe received the service request at noon and acted quickly. The technician's arrival time was 1:35.assignee (noun) = 被指派人an employee who is given the responsibility for managing and resolving a particular customerservice requestMany companies have a system for tracking customer service requests and the assignees who are resolving each problem.顾客服务- 中级(2)assignment (noun) = 指派a procedure set up by a customer service department to designate an agent or technician to handle a customer service requestAfter an assignment is made, our department monitors the situation until it is resolved.baseline (noun) = 基线a current statistic or standard that will be used to measure future progressWe will use last year's total sales as a baseline for measuring our sales success this year.be afraid that (verb phrase) = 恐怕an expression used to introduce bad newsI am afraid that we haven't been able to locate your order yet.behavior (noun) = 行为a person's actionsSupervisors watch the behavior of customer service agents closely to make sure they are polite and helpful to customers.benchmark (noun) = 基准a standard that researchers use when making comparisons or measurementsThe latest research from that institute is so excellent that it will serve as a benchmark for future research.benchmark (verb) = 基准compare a company's performance in specific areas to that of industry leaders in order to measure progressWe benchmarked our customer satisfaction statistics against two leaders in our industry and identified three areas for improvement.best practice (noun phrase) = 最佳实践a specific procedure within an industry that is recognized as being better than other procedures that accomplish the same goalOur approach to handling customer complaints is considered a best practice in the industry.body language (noun phrase) = 身体语言non-verbal human communication that includes facial expressions, gestures, and the distance maintained between peoplePeople's body language can tell us more about their feelings than their words do.broken (adjective) = 破裂的not working; faultyCustomer service representatives receive many complaints about broken products.顾客服务- 中级(3)business-to-business (adjective phrase) = B2BB to B or B2B; used to describe contact with customers which are primarily companies rather than individual consumersOur customer service team handles primarily business-to-business contacts.call monitoring (noun phrase) = 呼叫监控a procedure in which a supervisor listens to a phone call between an agent or technician and a customer as part of a training process or as part of quality assuranceSupervisors use call monitoring to help make sure that new agents are receiving the proper training.call routing (noun phrase) = 呼叫路由the procedure of transferring a customer from one agent, technician, department, or location to another oneWe have sophisticated call routing in place to make sure that customers can talk to someone who understands their problem.call screening (noun phrase) = 呼叫筛选the process of collecting basic information about a customer before transferring the call to an agent or technicianCall screening helps call centers transfer customers to an appropriate agent or technician quickly.call volume (noun phrase) = 呼叫量the total number of calls handled by a call center during a set period of timeOur call volume is highest in the morning.caller ID (noun phrase) = 主叫方代号a telephone feature in which the telephone number of the person making the call appears in a screen on the telephone of the person being calledCaller ID saves time for call center agents because they don't have to ask for the caller's phone number.case (noun) = 案例a description of a customer's problem and the associated solutionAccurate records of cases can help companies track the frequency of specific problems.case library (noun phrase) = 案例库a storage area, usually on a server, where a company collects its descriptions of customer problems and the solutions for the problemsAn up-to-date case library is the foundation of good technical support.顾客服务- 中级(4)closure (noun) = 关闭the last step in the customer service process, during which the customer's problem is solvedTo ensure customer satisfaction, agents and technicians should try to reach closure as quickly as possible.competitive price (noun phrase) = 竞争价格a price for a product or service that is close to the prices offered for the same product or service by other companies in the same industryMy company offers competitive prices for all of our products, and most of our prices are below those of our competition.competitor (noun) = 竞争对手a company or organization that provides the same products and services as another oneWe try hard to provide better customer service than our competitors.complaint (noun) = 投诉a statement of a problem that a customer has with a company's product or serviceMost large companies have a sophisticated procedure for handling complaints.completed contact (noun phrase) = 完成的联系a request for customer service that goes through a complete cycle, ending in resolution of the problemSome problems are difficult to resolve, so not all customer service calls become completed contacts.composure (noun) = 冷静a calm feeling or attitudeIt is important for customer service agents to keep their composure when dealing with an angry customer.consistent service (noun phrase) = 一致的服务the process of delivering the same level of help to customers at different timesCustomers expect that they will receive consistent service. If they do not, their satisfaction will drop.contract (noun) = 合同a legal agreement, usually in writingCustomers often have the option of purchasing a service contract that increases the level of support they can receive from a company.contract (noun) = 合同a written legal agreementIt's important to read a contract thoroughly before signing it.顾客服务- 中级(5)coverage (noun) = 覆盖范围the hours of operation of a customer service centerWe provide continuous coverage for our customers, so we are never closed.coverage (noun) = 覆盖范围the scope of protection provided by an insurance policyYou should talk with your insurance agent to decide how much coverage you need.crash (verb) = 崩溃stop working suddenlyMy computer crashed and I lost a lot of data.crash (verb) = 崩溃shut down or stop working; primarily used in reference to computersWhen my computer crashed, I lost a lot of important data.cross training (noun phrase) = 交叉培训a process in which employees learn skills from other positions and departments in order to increase their knowledge of the company as a wholeAs part of our cross training, agents learn about our company's complete product line.customer (noun) = 客户any person authorized to receive support from the support centerOur help desk mainly supports internal customers.customer experience (noun phrase) = 客户体验what someone remembers and feels after an interaction with a companyGood customer service can result in a positive customer experience.customer satisfaction (noun phrase) = 客户满意度a positive feeling that a customer has after receiving good service from a companyWhen customer satisfaction is high, people will buy the company's products or services in the future.customer satisfaction survey (noun phrase) = 客户满意度调查a process in which the opinions of customers regarding their satisfaction with the products and services of a company are systematically collected, usually by using a questionnaireWe ask all customers to fill out a customer satisfaction survey so that we can identify the areas that we need to improve.顾客服务- 中级(6)customer service (noun phrase) = 客户服务the complete group of all procedures and policies that a company uses to satisfy the people who buy its products and servicesCustomer service is an extremely important part of a company's success.customer service procedures (noun phrase) = 客户服务流程the steps and routines that an organization puts in place to ensure good customer serviceClear customer service procedures greatly help new agents and technicians deal effectively with customers.customer service representatives (noun phrase) = 客户服务代表employees of a company whose primary responsibility is to solve the problems customers are having with the company's products or servicesSkilled customer service representatives can have a positive impact on customer satisfaction.customer-centric (adjective) = 以客户为中心used to describe an organizational strategy that focuses resources on gathering and interpreting information about customersTo keep up with the competition, technology companies have to be completely customer-centric.decentralized (adjective) = 分散的used to describe a customer service organization that has several different locationsA decentralized help desk has the advantage of being physically closer to customers, allowing technicians to help customers at their offices.dedicated (adjective) = 专职的used to describe agents or technicians assigned to a particular project or customerWe have four dedicated technicians who only work for our most important customer.defective (adjective) = 有缺陷的broken or imperfectDefective products create terrible problems for customer service representatives.delivery charges (noun phrase) = 送货费the amount of money that a customer pays for a product to be shippedIf delivery charges are high, it will discourage customers from buying products online.delivery date (noun phrase) = 送货日期the day on which a company tells a customer that a product will arriveI was unhappy with the online book company because my shipment of books arrived a week after the delivery date that they told me.顾客服务- 中级(7)diagnostic (adjective) = 诊断used to describe any process whose purpose is to find the cause of a customer's problem and identify a solutionWe have a very sophisticated diagnostic procedure for helping our customers.directions (noun) = 指导说明written text that tells a customer how to use a product or service; instructionsClear directions make it easier for customers to use a product.dissatisfied (adjective) = 不满意的unhappyCustomer service representatives often have to deal with dissatisfiedcustomers.elevate (verb) = 提升transfer a customer to a higher level of technical supportWhen a technician does not have enough knowledge to help a customer, he or she elevates the customer to someone with more experience.environment (noun) = 环境the physical area of a call center or customer service departmentTo be effective, customer service representatives need a quiet environment that has appropriate lighting and well-designed equipment.ergonomics (noun) = 人机工程学the study of the effect of a work environment on the physical condition of the workersA lot of people spend their entire day on the telephone and at the computer, so many companies rely on ergonomics to make sure employees are comfortable at work.escalate (verb) = 升级raise the priority level of a customer service request so that the problem is dealt with more quickly or with more agents and techniciansWe received a service request from a very important customer and immediately escalated it.expectation (noun) = 期望the level of service and product quality that a customer thinks should be provided by a company Customer expectations are an extremely important factor for companies to consider when theydevelop customer service procedures.flexible (adjective) = 灵活used to describe a person who can adjust or adapt to different situationsBecause customers have so many different problems and such different personalities, it is important for customer service representatives to be flexible.顾客服务- 中级(8)follow up (verb phrase) = 跟进contact a customer after a service request in order to verify that the agent or technician provided the solution or information that the customer neededSuccessful customer service departments know that it's important to follow up on customer service requests.front-line staff (noun phrase) = 一线员工company employees who interact directly with customersIt is extremely important that a company's front-line staff know how to communicate clearly with customers.generalist (noun) = 通才an agent or technician who has a wide range of knowledge about a company's products and services but may not be able to handle problems that require detailed technical knowledge Typically, the first agent or technician that a customer talks to is a generalist.glitch (noun) = 小故障a defect or problemWhen customers report a product glitch, the customer service representative should pass on the information to the appropriate department so that the problem can be solved.guarantee (noun) = 担保a promise, usually in writing, that a product will perform to a specific standard for a set period of timeWhen I bought my computer, it came with a guarantee that promised free repairs for two years.handshake (noun) = 握手the procedure by which an agent or technician transfers a customer to another agent or technician, usually at a higher level, in order to ensure that the customer's problem is resolvedAgents need to be careful when they transfer a customer to another agent so that the call isn't accidentally terminated during the handshake.headset (noun) = 听筒telephone equipment that consists of earphones for receiving sound and an attached microphone for speakingHeadsets allow agents and technicians the free use of their hands.help desk (noun phrase) = 帮助台a part of a company whose purpose is to provide technical information and assistance to customersMost help desks are located in call centers.顾客服务- 中级(9)home agent (noun phrase) = 在家办公的座席a call center employee who works from a private residenceMany call centers use part-time home agents during peak times to supplement their full-time staff.incident (noun) = 事件a customer service requestHandling incidents takes up the majority of a call center's time.instant messaging (noun phrase) = 即时消息a communication method that uses the Internet to transmit messages and immediately display them in a window on the screenSome customer service departments use instant messaging to communicate with customers.instant messaging (noun phrase) = 即时消息传送IM; a popular way to communicate on the Internet using text messagesMy son likes instant messaging because he can talk with his friends while he does his homework.instructions (noun) = 使用说明written text that tells a customer how to use a product or service; directionsCustomers often call customer service when they don't understand the instructions for a product.intercept message (noun phrase) = 截段消息recorded information about current conditions, such as a power outage in a particular area, that is given to customers when they first access a call systemIntercept messages should contain as much specific information as possible.knowledge asset (noun phrase) = 知识资产a piece of valuable information about a company's products or services that agents and technicians need to knowNew agents and technicians need comprehensive training to make sure they have all of the knowledge assets that they need.known error (noun phrase) = 已知错误a problem in a product or service that has been identified but not fixedIt is important to notify customers of a known error even if there is not yet a solution for the problem.顾客服务- 中级(10)log (noun) = 日志an area in a problem-management system where agents and technicians enter the details of customer service incidentsA log allows companies to track customer-service requests in order to see which problems are the most common.monitor (noun) = 显示器the screen that displays information from a computerI need a large monitor because I do a lot of desktop publishing.monitor (verb) = 监控listen to an agent's conversation with customers in order to evaluate the quality of the interactionManagers in customer service departments often monitor their employees' phone calls to ensure a consistent level of quality.off-peak (adjective) = 非高峰期used to describe a period of time that is not one of the busiestCustomer service representatives can use off-peak hours to complete paperwork or take short breaks.on hold (adverb phrase) = 持线a state in which a customer is waiting for an agent or technician to respond to the phone call Most customers don't like to be on hold.order confirmation (noun phrase) = 订单确认communication that tells a customer that his or her request for a product or service is being processedI worry when I don't receive an order confirmation for purchases I make online.outsource (verb) = 外包hire an outside company to handle a specific function, such as customer serviceMany technology companies outsource their customer service.payment by installment (noun phrase) = 分期付款buying a product or service by paying for it with many small amounts of money rather than one large amountMany people use payment by installment to purchase automobiles and other expensive items.peak traffic (noun phrase) = 峰值通信量the period of time during which a call center receives the most callsFor call centers in India whose customers are in North America and Europe, peak traffic may be in the middle of the night.顾客服务- 中级(11)product (noun) = 产品something produced and sold by a companyOur laptop computer is our best-selling product.queue (noun) = 队列the sequence of calls from customers who are waiting to speak to an agent or technician Customers become frustrated if they have to wait in a queue for a long time.queue (noun) = 队列a line of tasks that are waiting to be completedA lot of people were trying to print long documents on the printer, so the queue became very long.quote (noun) = 报价quotation; the estimated price of a product or serviceCustomers ask for price quotes to help them decide whether or not to purchase a product.recorded announcement (noun phrase) = 录音通知a message heard by customers while waiting to talk to an agent or technicianRecorded announcements can provide valuable information to customers, such as how long their wait will be.regulation (noun) = 规章a rule or lawMost help desks have strict regulations about dealing with customers.regulator (noun) = 调节员a person who is responsible for seeing that policies and procedures are followed consistentlyOur supervisor is the regulator for our team, and she reminds us of the correct procedures for helping customers.repeat customers (noun phrase) = 回头客customers who buy a product or a service from a company more than onceOne measure of customer satisfaction is the number of repeat customers a company has.resolve (verb) = 解决find a solution to a problemThe main responsibility of customer service representatives is to resolve their customers' problems.顾客服务- 中级(12)retention (noun) = 保持度keeping customers on a long-term basisMany companies focus on customer retention so they don't have to spend so much time attracting new customers.satisfied (adjective) = 满意的happy or contentThe goal of all customer service departments is to keep customers satisfied.script (noun) = 调查问卷written guidelines or instructions that provide customer service representatives with the proper procedures for conducting conversations with customersSome customer service scripts are very detailed, telling the agent exactly what to say to customers.service (noun) = 服务an action or type of work that a company provides to customers or to another companyOur company provides a wide range of services for training executives.service deliverer (noun phrase) = 服务提供人员an employee whose responsibilities include dealing with customersIn my company, service deliverers receive special training to help them interact appropriately with customers.service request (noun phrase) = 服务请求an event in which a customer calls a help desk for information or for assistance in solving a problemOn busy days, we can receive 1,000 or more service requests.supervisor (noun) = 顶头上司a person in a company who leads a group of workers and is responsible for making sure the work is done right and on timeOur supervisor keeps track of the schedule for our department.supervisor (noun) = 主管the person who is responsible for managing a group of employeesIn most companies, customer service supervisors are former agents.support staff (noun phrase) = 支持人员company employees who do not interact with customers but help those employees who do work directly customersAn efficient support staff makes everything easier for salespeople and other front-line staff.顾客服务- 中级(13)tact (noun) = 老练的an ability to deal skillfully with difficult situationsTact is a valuable skill for customer service representatives, especially when dealing with a customer who is upset.teamwork (noun) = 协同工作cooperation between people who work togetherTeamwork is essential for customer service departments to succeed in helping customers.teamwork (noun) = 配合the effort of the members of a sports team to cooperate in order to win a gameThey don't have any outstanding players, but they won because of their excellent teamwork.technical support (noun phrase) = 技术支持a service that a technology company provides for its customers in which technicians answer questions and help solve problemsConsumers rely on technical support when they have problems with complex equipment.technician (noun) = 技术员an employee who has detailed technical knowledge about a companies products or services Companies may offer to send a technician to a customer's home or workplace when there is a serious problem.telecommute (verb) = （在家里通过与公司计算机连接而进行的）远距离工作work at home using the Internet and telephones to communicate with other employeesNancy's company is based in Boston, but she telecommutes by working from her home in New York.telecommute (verb) = 远程工作use a telephone and a computer to do one's job from a private residence or other site not at a companyMany employees telecommute one or two days per week and go into the office on the other days.teleconferencing (noun) = 电话会议a meeting held between persons in different locations using telephones or Internet telephonyTeleconferencing can save a company a lot of money on travel expenses, but the technology has to be sophisticated enough to allow clear communication.顾客服务- 中级(14)transfer (verb) = 转移redirect a customer from one agent or technician to anotherOur agent couldn't help the customer with her computer problem, so he transferred her to a technician.troubleshoot (verb) = 故障排除examine and solve a problemTechnicians at call centers troubleshoot many problems every day.trust (verb) = 信任have confidence in the honesty and reliability of someone or somethingHigh-quality customer service can convince customers to trust a company.warranty (noun) = 保修单a written statement from a company to a customer that specifies what repairs or maintenance the company will provide after the purchase of a productThe warranty for my washing machine says that the company will provide free maintenance for one year.warranty (noun) = 保修单a written guarantee, made by the policyholder and included in the insurance policy, that a particular circumstance or condition exists or does notClients pay less for insurance if they provide a warranty that their house has a security system.。
顾商务英语高级词汇顾客服务
顾商务英语高级词汇顾客服务引言在今天的商务环境中，英语已经成为一种必备的技能，特别是在处理顾客服务时。
无论是与国内还是国际顾客打交道，具备商务英语高级词汇对于提供出色的顾客服务至关重要。
因此，本文将介绍一些常用的商务英语高级词汇，以帮助您在顾客服务中更加流利和专业地沟通。
第一部分：商务英语高级词汇1. 需要帮助 (Asking for Help)•Can I assist you with anything?（有什么可以帮您的吗？）•Is there anything I can do for you?（有什么可以为您效劳的吗？）•What can I assist you with today?（今天有什么可以帮您的吗？）•How may I help you?（我能帮您什么忙？）2. 解决问题 (Problem Solving)•I apologize for the inconvenience.（对此给您带来的不便我深感抱歉。
）•Let me look into this matter for you.（让我为您查看一下此事情。
）•I will do everything I can to resolve this issue.（我会尽力解决此问题的。
）•Thank you for bringing this to my attention.（感谢您将此事情告知我。
）3. 提供建议 (Offering Suggestions)•Have you considered trying this alternative?（您是否考虑过尝试此种替代方案？）•I would suggest trying a different approach.（我建议您尝试一个不同的方法。
）•You might want to consider this option.（您可能需要考虑一下这个选项。
）•Can I suggest an alternative solution?（我可以向您建议一个其他的解决方案吗？）4. 响应客户需求 (Responding to Customer Needs)•I understand your concerns and will do my best to address them.（我了解您的关切，并将尽力解决。
q-offer和l-offer商务英语
q-offer和l-offer商务英语
在商务英语中，"q-offer"是指报价单的意思。
它通常用于向客
户提供产品或服务的价格和详细信息。
"q"代表"quotation"，意为报价。
这种类型的商务文件通常包含项目的描述、数量、价格和支付方式等。
而"l-offer"是指提议书或投标书的意思。
它通常用于向客户提
供项目执行计划、技术细节、实施方法、团队构成、时间表、成本估算等。
"l"代表"letter"，意为信函。
提议书或投标书通常用于竞标或中标过程中，以展示自己的能力、经验和可行性来赢得合同或项目。
总而言之，"q-offer"用于报价，而"l-offer"用于提议书或投标书。