管理学试卷

华东交通大学2012—2013学年第一学期考试卷试卷编号： （ A ）卷管理学基础（双语）课程 课程类别：必、限、任考生注意事项：1.本试卷共 8 页，总分100分，考试时间120分钟。

2.考试结束后，考生不得将试卷、答题纸和草稿纸带出考场。

I. Choose the only one correct answer for each question (2 point per question)1. Which type of skills tends to be most important to the success of lower-level managers? ___________ A. Decisional skills B. Human skills C. Conceptual skills D. Technical skills2. Which of the following activity performed by managers is associated with informational role? ___________A. Signing legal documentsB.Organizing organizational strategy C. Involving in budget preparation D. Holding board meeting3. Starbucks, the operator of Starbucks coffeehouses, also markets a line of compilation CDs under the brand name Hear Music. The making and marketing of CDs would be an example of: ___________ A. related differentiation B. related diversification C. an integrated acquisition D. unrelated diversification4. Planning which is not written down, has short term focus and only specific to anorganizational unit refers to: ___________A. formal planning.B. informal planning.C. strategic planning.D. specific planning.5. Haresha is in charge of her Rotary Club's annual fund-raising auction. She will decidewho will ask local businesses for prizes, who will determine the site, who will sell tickets to customers, and who will work the night of the auction. She is engaged in the management function of: ___________A. planningB. controllingC. leadingD. organizing6. Which of the following is NOT part of the principle of scientific management?_______A. Use group dynamics to ensure organizational goals are met.B. Give employees rest breaks throughout the day.C. Divide the work and the responsibility equally between management and workers.D. Scientifically select, train, teach, and develop workers to help them reach theirpotential.7. Which of the following is a component of the specific environment that would directlyinfluence a restaurant's day-to-day operation? ___________A. Its regular customersB. GNPC. A trend toward eating less fatD. More rigid enforcement of OSHA laws8. ___________decision making is relatively simple and tends to rely heavily on previoussolutions.A. Non-programmedB. LinearC. SatisficingD. Programmed9. One of the key assumptions underlying the chain of command is ___________whichmeans that workers should report to just one supervisor.A. delegation of commandB. empowermentC. synergistic authorityD. unity of command10. Specialized Bicycle Components, Inc. introduced the first major production mountainbike in 1980. Two-thirds of its profits come from the sale of mountain bikes. Specialized bikes have a large share of a fast-growing market. According to the BCG matrix, Specialized mountain bikes would be classified as: ___________A. problem childrenB. cash cowsC. exclamation pointsD. stars11. According to___________, people will be motivated when they perceive they arebeing treated fairly.A. expectancy theoryB. Maslow’s hierarchy of needsC. equity theoryD. Alderfer’s ERG theory12. A Giant Supermarket store manager, who estimates how much baking supplies toorder for the current festival season based on last festival season’s outcomes is operating under what kind of decision-making conditions? ___________A. seasonalB. UncertaintyC. CertaintyD. Risk13. Which of the following theories identify personal characteristics such as honesty,self-confidence, intelligence and desire to lead that can be associated with successful leadership? ___________A. Trait theoriesB. Behavioral theoriesC. Contingency theoriesD. Ohio State theories14. What is legitimate power? ___________A. The power of a leader that arise because of a person's admired personal traits.B. The power to give positive benefits or rewards to employees.C. The power a leader has as a result of his or her position in the organization.D. The power a leader has to punish or control his followers.15. Peter Parker is a production manager at Federal Bakery Sdn. Bhd. He has highconcern for people but low concern for production. Based on The Managerial Grid (Blake and Mouton), which type of managerial style is he using? ___________A. Impoverished managementB. Task managementC. Country club managementD. Team management1._________2.________3.________ 4________ 5.________6._________7.________8.________9.________ 10.________1. Product departmentalization organizes work and workers into separate unitsresponsible for particular kinds of customers.2. Bureaucratic control emphasizes adherence to organizational authority and reliesprimarily on unwritten social norms to control employee behavior.3. Span of control refers to the number of employees that can be effectively and efficientlysupervised by a manager.4. When decisions tend to be made at lower levels in an organization, the organization issaid to be decentralized.5. The final step in the strategic management process is implementing the objectives.6. When a firm is assessing its resources, capabilities and activities, the firm is said to doan internal analysis.7. In matrix departmentalization, as in other forms of departmentalization, mostemployees report to a single boss.8. Fiedler identified three contingency dimensions: leader-member relations, taskstructure, and reward power.9. Reinforcement theory is related to an individual's belief that he or she is capable ofperforming a task.10. Forward vertical integration is the attempt to gain control of output through control ofdistribution channel or by eliminating intermediaries.III.Briefly explain the following Terms (1. Social responsiveness2. Bounded rationality3. Differentiation strategy4. LPC questionnaireIV、简答题(每题8分，共24分)2. 韦伯认为“理想官僚制”应具备哪些要素？3. 企业来了个能干的厂长后很快起死回生，但该厂长四年合同期满调离后，这家企业迅速地衰退。