2019年商务英语考试BEC中级试题

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2019年商务英语考试BEC中级模拟题

2019年商务英语考试BEC中级模拟题Social English 11. Listening When you meet someone for the first time and start up a conversation， it is important to find points of common interest so that the conversation can run smoothly. Listen to the five dialogues on the tape.Decide if you think they are successful or not in making initial contact.Dialogue 1Dialogue 2Dialogue 3Dialogue 4Dialogue 5Now listen again and note down the answers to these questions.Dialogue 1： Has the visitor been to Japan before?Dialogue 2： Which hotel is the visitor staying in?Dialogue 3： What topic of common interest do they find?Dialogue 4： What topic of common interest do they find?Dialogue 5： What topic of common interest do they find?Listening taskDialogue 1A： Is this your first trip to Japan?B： Yes， it is.A： Do you like it here?B： yes， it seems interesting.A： Would you like another drink?B： Thank you.Dialogue 2A： How was your trip?B： Fine， thanks.A： How do you find Tokyo?B： Very interesting.A： Which hotel are you staying in?B： The Sheraton.Dialogue 3A： Is this your first trip to Japan?B： Yes， but hopefully not my last.A：I‘m pleased to hear that. Have you found time to see much?B： Well， I visited the gardens.A： Oh， are you interested in gardens?B： Actually， yes，it‘s my hobby.A： Mine tooDialogue 4A： Are you staying long?B： No， unfortunately only a couple of weeks.A： Business or pleasure?B： Business，I‘m afraid. My company is setting up an office here in Tokyo.A： Really? Where is your company based?B： In Detroit， sort of north mid-west of the States.A： Yes， I know it. I visited it two years ago.B： Ah， really?Dialogue 5A：I believe you‘re in fashion.B：Yes that‘s right- on the design side.A：That‘s a coincidence. My wife‘s a fashion designer.B： Oh，I‘d like to meet her.A： You must come round to dinner one evening.B： That would be nice.A： Good，I‘ll fix it up later this week.。

2019年BEC中级商务英语阅读练习试题2

2019年BEC中级商务英语阅读练习试题2 The best person for the jobEmployees can make a business succeed or fail, so the people who choose themhave a vital role to play.Employees are a company’s new ideas, its public face and its main asset. Hiring the right people is therefore a significant factor in a company’s success.(0) G If the human resources department makes mistakes with hiring, keeping and dismissing staff, a business can disappear overnight. Many companies now realise that recruiting the best recruiters is the key to success.Sarah Choi, Head of HR at Enco pic, believes that thinking commercially is a key quality in HR. Every decision an HR manager makes needs to be relevant to advancing the business. (8) ...C.....That’s no longer the case. HR managers have to think more strategically these days. They continually need to think about the impact of their decisions on the bottom line. (9).....F... For example,a chief executive will expect the HR department to advise on everything from the headcount to whether to proceed with an acquisition.Why do people go into HR in the first place? Choi has a ready answer. I think most people in the profession are attracted by a long-term goal.(10)....D......Nothing happens in the company which isn’t affected by or doesn’t impact on its employees, so the HR department is a crucial part of any business.Not all operational managers agree. An informal survey of attitudes to HR departments that was carried out last year by a leading business journal received comments such as "What do they actually contribute?"(11).....A..... As Choi points out, salaries have never been higher and, in addition, HR managers often receive substantial annual bonuses.Despite the financial rewards, HR managers often feel undervalued, and this is a major reason for many leavingtheir jobs.(12)...E......However, a lack of training and development is a more significant factor. These days, good professional development opportunities are considered an essential part of an attractive package,Choi explains.A But rising levels of remuneration demonstrate that the profession’s growing importance is widely recognised.B At one time, a professional qualification was required in order to progress to the top of HR.C Other departments and senior executives used to see HR managers as having a purely administrative role.D Since it’s one of the few areas where you can see the whole operation, it can lead to an influential role on the board.E Being seen as someone who just ticks off other people’s leave and sick days does not help build a sense of loyalty.F They therefore need to be competent in many aspects of a company’s operations.G On the other hand, recruiting the wrong staff can lead to disaster.这篇文章的标题有些misleading，“The best people for the job”，还以为是招人的标准。

2019商务英语BEC中级考试阅读理解练习题(1).doc

2019 商务英语BEC 中级考试阅读理解练习题(1) 【BEC】第一篇：THE ART OF PERSUASIONLet me send you our brochure ’is probably the most commonlyused phrase in business. But all too often, it can spell theend of a customer enquiry because many brochures appear to beproduced not to clarify and to excite but to confuse. So whatgoes wrong and how can it be put right? Too often, businessesfail to ask themselves critical questions like, ’Who willthe brochure be sent to? ’’What do we want to achieve withit? ’The truth is that a brochure has usually been producedfor no other reason than that the competition has one.However, with a little research, it often transpires thatwhat the client wants is a mixture ：part mail shot, partglossy corporate brochure and part product catalogue - acombination rarely found. Having said that, the budget islikely to be finite. There may not be enough money to meetall three marketing needs, so the first task is to plan thebrochure, taking into account the most significant of these.The other requirements will have to be met in a different way.After all, introducing the company ’s product range to newcustomers by mail is a different task from selling a newseason’s collection to existing customers.The second task is to get the content right. In 95 per centof cases, a company will hire a designer to oversee thelayout, so the final product looks stylish, interesting andprofessional; but they don ’t get a copywriter or someonewith the right expertise to produce the text, or at leasttidy it up - and this shows. A bigger failing is to produce abrochure that is not customer focused. Your brochure shouldcover areas of interest to the customer, concentrating on thebenefits of buying from you.Instead, thousands of brochures start with a historylesson, ’Founded in 1987, we have been selling ourproducts .. I can assure you that customers are never goingto say to themselves, ’They’ve been around for 20 years - I ’ll buy from them. ’It ’s not how long you ’ve been in business that counts, it ’s what you ’ve done in that time.The important point to get across at the beginning is thatyou have a good track record. Once this has been established,the rest of the brochure should aim to convince customersthat your products are the best on the market.It is helpful with content to get inside the customer ’s head. If your audience is young and trendy, be creative and colourful. As always, create a list of the benefits thatpotential customers would gain from doing business with you,for example, product quality, breadth of range, expertise ofstaff and so on. But remember that it is not enough just tostate these; in order to persuade, they need to be spelt out.One possibility is to quote recommendations from existing customers. This also makes the brochure personal to you,rather than it simply being a set of supplier s’photographs with your name on the front.At the design stage, there are many production features thatcan distinguish your brochure from the run of the mill. Youmay think that things like cutouts or pop-ups will do thisfor you and thus make you stand out, or you may think theyjust look like designer whims that add cost. Go through allthe options in detail. One of them might be that all-important magical ingredient.13 What point does the writer make about brochures in thefirst paragraph?A Customer expectations of them are too high.B They ought to be more straightforward in design.C Insufficient thought tends to go into producing them.D Companies should ensure they use them more widely.14 The writer ’s advice to companies in the second para graph is toA produce a brochure to advertise new product lines.B use a brochure to extend the customer base.C accept that a brochure cannot fulfil every objective.D aim to get a bigger budget allocation for producingbrochures.15 In the third paragraph, which of the following does thewriter say would improve the majority of brochures?A better language and expressionB better overall appearanceC more up-to-date contentD more product information16 In the introduction to a brochure, the writer advisescompanies to focus onA their understanding of the business environment.B the range of products they offer.C their unique market position.D the reputation they have built up.17 When discussing brochure content in the fifth paragraph,the writer reminds companies toA consider old customers as well as new ones.B provide support for the claims they make.C avoid using their own photographs.D include details of quality certification.18 What does ’run of the mill ’in line 67 mean?A eye-catchingB complicatedC stylishD ordinary第一篇参考答案与解析：《The art of persuasion 》，劝说的艺术。

商务英语BEC考试中级练习试题.doc

2019 年商务英语 BEC 考试中级练习题单项选择题1、根据下面资料，回答题Speaking Your Customers' LanguageModern international trading practices are highlighting thegrowing importance of language training.Modern-day business really does transcenD nationalbarriers．Thanks to sophisticateD IT anD communicationssystems, businesses can now market their products on A．truly global scale．The worlD is indisputably becoming A．smaller place, as service anD manufacturing companies search the international marketplace for new suppliers anDclients ．Businesses must, however, be aware that once theyexpanD the areA ．in which they operate, they face increaseD competition ．The standarD anD quality of their goods become increasingly important in keeping up with competitors．But most of all, it is the service element accompanying the goodswhich is crucial to A．company's success in A．particular market ．This new philosophy has leD to many companies, someof which have even offereD products of A．lesser quality, gaining success overseas.Although globalization may, in some senses, have broughtnational economies closer together, societies arounD theworlD still have radically different expectations, processesanD standards ．These are not A．function of economiC．change, but are more deep-rooteD anD difficult to alter．They can be A．major problem for businesses expanding abroad, with thegreatest obstacle of all being the language barrier．If you have to deal with clients, suppliers anD distributors inA．range of countries, you will not only neeD the skills to communicate with them, you will also neeD to reconcile anynational biases you have with the diverse ways of doingbusiness that exist arounD the globe.The value of effective communication is not to beunderestimated ．New technology such as video-conferencing anD email has playeD A ．part in making the communication process easier anD it may also be possible that the introduction oflanguage interpretation software will help with some global communications problems ．But, of course, it is the humanelement of the communication process that is so vital inbusiness, especially in negotiations, presentations anD team-building ．It is essential for managers to meet regularly withstaff, customers anD partners, so that issues can bediscussed, messages communicateD anD feedback obtained ．The value of well-organizeD language training is immense, anD canbring benefits to all levels anD departments withinA．multinational organization ．Unfortunately, however, many organizations have A ．very narrow view when it comes totraining of any kind ．Often, an urgent requirement has to be identifieD before training is authorized ．Then, A ．training company is employeD or A ．programme is developeD in-house,the team is trained, anD that is seen as the enD of thematter ．However, the fact remains that training programmesare effective only if they are relevant to A ．company's broader, long-term needs ．They shoulD be regardeD as an investment rather than A ．cost.Changes in expectations anD attitudes are certain to continuefor companies that trade globally ．Although such companies are not yet faceD with their international partners anDclients demanding that business be conducteD in their mother tongue, they realize that overseas competition isincreasingly fast．If these companies want to continue to achieve success on the international trading circuit, theymust be prepareD to adapt to situations anD speak the local language ．If not, someone else will.According to the first paragraph, improveDcommunications have enableD companies to_______A．offer A．wider variety of products anD servicesB．expanD beyonD their domestiC．marketsC．perform better than their international competitorsD．open more manufacturing facilities abroad2、根据下面资料，回答题The Bank with IdeasWith several hundreD years of history behind it, the APL Bank has few problems in (0)....B......businesses that it is Areputable anD secure (19)......of A ．range of bankingservices ．Now, it is demonstrating to business customers thatit is flexible anD responsive enough .to(20) ......theirchanging needs in the 21st century.BaseD in London, APL offers banking services to businesses throughout the UK viA ．its branch (21)......Most customer service provision is (22).....out by personal accountmanagers baseD in local branches, together with(23).....staff at company headquarters．An important(24).....．for APL has been to make it easy for customers to(25)......business with the bank．They can contact theiraccount manager by direct line or email; if the manager is onholiday, A ．carefully chosen colleague becomes the "accountcontact" and(26)..... ． with the customer during themanager's (27)..... ． In addition, for those who want (28).....to their bank at any time of day or night there isnow A．24-hour phone-baseD service.In order to remain competitive anD builD customer loyalty,the bank guarantees to turn arounD urgent loan(29)..... ． within 24 hours ．This focus on the customer hasalso been A ．driving(30).... ． in APL's recruitment anDdevelopment policy ．For example, newly inducteDstaff(31)......A ．"customer service review" to finD out whatit is like to be on the other side of the desk, asking toborrow money ．Together, these (32)......in banking haveachieveD excellent results ．The customer(33)..... ．is growing fast, anD last year the bank gaineD 36,000 newbusiness accounts.（19）选A．producerB．supplierC．providerD．giver3、根据下面资料，回答题AToo often we accuse others of not listening, pretending thatwe ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we haven't listened carefully enough. We get things wrong because we haven't quite understood what someone meant when they were talking to us. Anyone who has ever taken the minutes of along meeting will know how hard it is to remember - despitethe benefit of notes - exactly what everyone said. Butsuccess depends on getting things right - and that means listening.BListening is not the same thing as hearing; it is not an effortless activity. It demands attention and concentration. It may mean quizzing the speaker for additional information orfor clarification - it is always better to ask than to continue regardless and get things wrong. However, if you allow your mind to wander onto something else, even for a few minutes, you'll miss what the speaker is saying - probably at the very moment when he or she is saying something critical. And not having heard, you won't know you've missed anything until it's too late.CThe most common bad habit we have is to start thinking ofwhat we are going to say about the subject long before theother speaker has finished. We then stop listening. Even worse, this often adds rudeness to inattentiveness, as onceyou have decided what to say there is a fair chance you willinterrupt to say it. Good listeners don't interrupt. In fact,it is often worth explaining the main idea of what youhave just been told before going on to make your ownpoints. Nobody is offended by this and it shows that youhave listened well.DAbove all, be patient and accept that many people are notvery good communicators. It's helpful to remember that theways people move and position themselves while they arespeaking can reveal a great deal about what they are saying.Equally importantly you should put yourself in the otherperson's shoes, both intellectually and emotionally; it willhelp you to understand what they are getting at and form a response. But don't be too clever. Faced with a know-all,many people keep quiet because they see no point incontinuing.Sometimes it is necessary to insist on further explanation.4、根据下面内容，回答题Evaluating the Performance of the BoardFew employees escape the annual or twice-yearly performancereview ．(0) ...G ... The answer is not a great number．And the smaller the company, the fewer checks there are on howwell the directors are doing．Some of the largest companies formally assess the performance of their board, but very fewnew or growing companies have managed to get round to establishing any such procedure.Many business experts believe, however, that it is importantfor all companies to reviewthe performance of the board．(8)....．Another reason is that the board itself needs information on how well it is doing,just as much as other employees do．For the chief executive, appraisal of some sort is absolutely essential for his or herown sake and for the good of the company．Indeed, many of those who have reached this level remark on how lonely thejob of chief executive is and how few opportunities they getto discuss issues relating to it.There is some evidence to show that once smaller companiesput a board appraisal process in place, they find thisprocess relatively easy to operate．(9)....．Their counterparts in larger organizations, however, are oftenafraid that appraisals could be a challenge to their status.So, how should companies assess their board? (10).....At avery basic level, this could simply mean getting all the directorsto write down what they have achieved and how they canimprove on it ．At the other end of the scale is the full "360-degree" appraisal ．Here, each director is appraised in asystematic manner by a combination of the chairman and fellow directors.In the largest companies there are many methods for assessing the board ．A number of such companies have self-assessment schemes．The chairman may meet each board member individually．The to ask how things are going, in a fairly informal way wholeboard might also meet to talk about its progress in opensession ．(11).....These might ask for people's opinionson the board's main tasks or on how well the committeesare working.Research indicates there has been some improvement in the way the appraisal of board members is conducted．(12)......The chairman will have been involved directly or indirectly inthe appraisal of all members of the board．Whose job is it, then, to appraise the chairman?A.It is often the case that the directors of such companies are even happy to receive criticism, as thiscan prevent them from making basic mistakes.B.The rest of the workforce sees it as unfair if thedirectors are the only members of thecompany to escape appraisal.C.These are encouraging as they put a limit on the power ofthe chairman to assess fellow directors.D.Alternatively, questionnaires might be distributedto directors, forming the basis for future discussion.E.One issue remains, however, when all the others have been dealt with ．F.It is generally agreed that it is the chairman'sresponsibility to ensure the regular appraisal of each memberof the board.G.However, one wonders how many companies have in place a formal appraisal process for their board of directors.（8）应选5、根据下面内容，回答题Buffet ZoneLucy Robertson started working at a take-away food businessto supplement her income during her student days at Edinburgh University. Several years later she had bought the businessand now, 17 years on, she owns Grapevine Caterers, probably Scotland's leading independent caterers, with a turnover ofalmost ε6m.She had never planned to own a business, and had certainly never considered a career in catering. (0)...G⋯However, her unplanned career began in 1985, when she returned to Edinburgh and discovered that the takeaway she had worked in was up for sale. On impulse, she bought it, but admits thatat the time she knew nothing about catering. (8).....It was a difficult time, but essential in terms of gaining theexperience she needed. The late 1980s boom was goodfor business, with large numbers of office workers wanting takeaway food for their lunches. (9)..... "At one pointthere were 26 food outlets within a 5-kilometre radius," Robertson recalls, as the economy changed and the once packed office blocks started to become vacant, it became clear that Robertson would need to diversify. (10)......It changed thedirection of the company for good.As Robertson began to win catering contracts, she decidedthat the company would have to move to larger premises. In 1994, the move was made when she bought another catering business that already had a number of profitable contractsfor boardroom lunches.Meanwhile, Robertson's main competitor, the oldest catering company in Edinburgh, was causing her some anxiety. "Customerloyally is not to be underestimated," she warns. ButRobertson is not someone who is easily put off. (11)......Partly as a result of this, turnover doubled, and havingoutgrown another site, Robertson bought a city-centrelocation for the group's headquarters.By now, Grapevine's main competitor was a new cateringcompany called Towngates. Although Robertson tried to raise enough money to buy Towngates, she did not succeed. Then luck intervened and Towngates went bankrupt. (12)......Manyaccepted and the company's turnover went from ε700,000 to ε1.5 million almost overnight.However, the company's growth was not as smooth as it soundsin retrospect. Robertson admits, "We were close to the edgeduring the growth period. Like many under-capitalizedcompanies trying to grow, it might easily have collapsed."But that, she feels, is the challenge of developing yourown business.A．But there are plenty of similar contracts to be won inthe east of Scotland before Robertson turns her attention elsewhere.B．Her way round this particular problem was to recruitthe catering manager of the rival company.C．But this demand was short-lived, and before long,increasing competition made it harder to make a profit.D．"It was a dramatic learning curve and very smallamounts of money were earned at first," says Robertson.E．She decided that the solution, since many companies required working lunches for meetings with clients, was to prepare and deliver meals to business premises.F．On hearing this, Robertson immediately contacted all oftheir clients and offered the services of Grapevine Caterers.G．Instead, she studied accountancy after leaving university,and a steady if unspectacular professional path seemed set.（8）应选填空题6、1.Problems at Southford PlantDear MR Ballard,You asked for a brief report concerning the recent eventsat the Southford Plant.We have consulted the files and spoken to relevant members of the higher management and thus are able to provide an explanation for the breakdown reported in the press on 17 May of this year.____1____ The handling equipment used to deliver the components to the assembly line has been known to be in need of an overhaul for the past six months. The plant has been working to full capacity to finish the American orders according to schedule.As you know, we had commissioned a study by Industrial Research Consultants. ____2____ In it they warned that there was not enough space available to store sufficient components____3____We had decided to install fully automated robot system. However, at the same time it was clear to our productiondirector that given the present maintenance staff, we wouldnot have sufficient staff available if big problems were toarise____4____But we were still only working a two-shiftsystem so the machines were not getting the necessary cover.We all agree that the breakdown was extremely unfortunate and yet we must admit that, under the circumstance, it was not entirely unexpected.We now believe that we have managed to sort out the major problems which we had been having with the conveyor equipment ____5____ Added to this is the fact that personnel department has been successful in recruiting some highly qualified maintenance staff who makes us confident that a repetition ofthe 16 May now seems entirely unlikely.A. They also recommended expanding the present two-shift system to a three-shift one.B. And also when the new robots are installed in September,we feel certain that such problems will become a thing of the past.C. Unfortunately, as you know, there has been a majorproblem with recognizing the maintenance schedule.D. The wide range of machine we operate is notfully supervised at all times.E. The cause of the breakdown was very simple.F. They submitted their report on April 5.G. There have been a number of delays and breakdowns in production recently which have been reported in the press.H. The firm has been advertising for maintenance engineersfor some weeks.I. All the facilities in the plant will be coordinated toenable the workers to step up production of the new rangeof machines.7、Questions 8-12·Read this text about electrical power in Canada.-I to fill each of ·Choose the best sentence from the list Athe blanks.·For each blank (8 - 12) mark one letter (A - I) on yourAnswer Sheet.·De not mark any letter twice.·One answer has been given as an example. ELECTRICITY： WEALTH, MONEY, POWERCanadian industries have prospered for more than a century on the country ’s abundance of cheap, reliable electrical power. ____ example ____. In fact, Canada consumesmore electricity on a per person basis than anycountry except for Norway ____ 8 ____Electricity is a significant source of export income for Canada. ____ 9 ____ But in the 1970s , Canadian exports rose sharply to address the U. S. demand for cheaper andmore reliable.In 1985, exports of Canadian electrical power reached1,400 million US dollars ____. 10 ____. Net electricityexports account for more than 60% of Canada’s balance of trade.Domestically, Canada continues to generate electrical power, primarily from water ____ 11 ____ Exports of electricity arenow subject to forces far beyond the control ofutility managers ____ 12 ____Example ： BA. Besides, electricity from coal and nuclear is 50% to75% cheaper than many other industrial nations.B. Generated primarily by water, our power supplies have attracted and supported energy-intensive industries such as mining.C. It also ranks among the top three electricity producers inthe world, behind the U. S. and Russia.D. Next to electricity, Canadian paper exports came to 900million US dollars every year in the 1960s.E. Two large nuclear power plants began to generate electricity.F. Since then, electricity ’ exports have declined but they have continued to exceed 700 million US dollars.G. Environmental and trade policies all influenceelectrical production and trade.H. Canada and the U. S. imported and exported power in almost equal measures after 1901.I. Therefore, the Canadian government has little influence on these forces.8、Questions 17-20Using the information in the text, complete eachsentence 17-20 with a phrase A-G from the list below.For each question 17-20, mark one letter (A-G) onyour Answer Sheet.Do not use any letter more than once.17 Most people agree that the recent increase in stressis due to changes in ____________.18 The trainees are taught that the right level of stressat work is important for good.19 Trainees learn that one way of limiting stress is bydeciding upon.20 One of the most important parts of the course islearning how to react to___A levels of performanceB shorter deadlinesC employment practicesD higher levels of sicknessE unfair demandsF successful management structureG practical targets简答题9、Part OneYou are Head of Research for an international car manufacturer. You have to make an urgent trip tomorrow to visit Pierre Blanco, a colleague who works for a subsidiary. Write a memo of 30-40 words to your secretary.Telling her who you are going to see and when;Asking her to book flight tickets and accommodation;Telling her what work you would like her to do in your absence;Write on your answer sheet.Part TwoYou are the manager of a TV and radio repair workshop. One of your employees has received the letter below about a faulty cassette player which he inspected. He has written his comments on the customer ’s letter and asked you to write a reply.Write a letter of 100-120 words to the customer, using the employee’s comments and expla ining why your company cannot repair the cassette player.Do not include addresses.Write on your answer sheet.10、Part OneYou are the Manager of a small printing company. A new employee, Mark McCabe, is joining your company on 10th May. Write a short memo to your office administrator：Saying who is starting work and when;Telling him what Mark McCabe’s job will be;Suggesting where Mark McCabe ’s desk should be put;Write 30-40 words on your answer sheet.Part TwoYou were sent on a residential training course for five days. Unfortunately the course was very badly run and there werea lot of problems with it. The advert below shows the detailsof the course, together with your comments.Write a report for your manager on the course (100-120 words). Describe the problems with the course andsuggest what your company should do.Write on your answer sheet.。

2019年商务英语考试BEC中级练习题2

2019年商务英语考试BEC中级练习题2单项选择题1、根据下面资料，回答题The Bank with IdeasWith several hundreD years of history behind it, the APL Bank has few problems in (0)....B......businesses that it is A reputable anD secure (19)......of A．range of banking services．Now, it is demonstrating to business customers that it is flexible anD responsive enough .to(20) ......their changing needs in the 21st century.BaseD in London, APL offers banking services to businesses throughout the UK viA．its branch (21)......Most customer service provision is (22).....out by personal account managers baseD in local branches, together with(23).....staff at company headquarters．An important(24).....． for APL has been to make it easy for customers to(25)......business with the bank．They can contact their account manager by direct line or email; if the manager is on holiday, A．carefully chosen colleague becomes the "account contact" and(26).....． with the customer during themanager's (27).....． In addition, for those who want (28).....to their bank at any time of day or night there is now A．24-hour phone-baseD service.In order to remain competitive anD builD customer loyalty, the bank guarantees to turn arounD urgent loan (29).....． within 24 hours．This focus on the customer has also been A．driving(30)....． in APL's recruitment anDdevelopment policy．For example, newly inducteDstaff(31)......A．"customer service review" to finD out what it is like to be on the other side of the desk, asking to borrow money．Together, these (32)......in banking have achieveD excellent results．The customer(33).....．is growing fast, anD last year the bank gaineD 36,000 new business accounts.（19）选A．producerB．supplierC．providerD．giver填空题2、Questions 8-12·Read the article below about job interviews.·Choose the best sentence from the list on the opposite page to fill each of the gaps.·For each gap 8-12 mark one letter (A-I) on your Answer Sheet.·Do not use any letter more than once.How to Succeed at InterviewsThe aim of a job interview is to establish whether you are likely to do well in a particular job in a specificorganisation. This is not only a matter of having the necessary technical knowledge and skills. You must also have the motivation, the ability to adapt to new ways of working and to a new work environment, and the personality to do the job and fit into a new team. (example)____. These include getting on with people, oral and written communication, teamworking, problem solving and good time management.Most people think that interviewers know what they arelooking for and will recognise it when they see it. (8) ____. This applies to recruiters as much as anyone else. In fact a former head of selection at one big firm used to say that “some interviewers are so poor they would do better to relyon chance”.In companies which recognise this, various methods are usedto try to find the right person (9) ____. Research has shown that this approach is more reliable than the ordinary job interview, though not as effective as using personality tests or assessment centres.In a structured interview the interviewer groups thequalities listed in the job specification under various headings. There are two well-established structures for this：the National Institute of Industrial Psychology’s Seven-Point Plan and the Five-Fold Grading System. Both these systems cover factors such as physical appearance, qualifications, general intelligence, motivation and previous experience.(10) ____.However, they should not give equal weight to each one. Some factors are more important in one job than another. For example, physical appearance and manner will be moreimportant in a sales position than in a researcher who works behind the scenes. It is also a fact that the impact the candidate makes in the first three of four minutes of an interview is of major importance.(11) ____.A decision not to hire is often made during those first few minutes.It is not always possible to tell whether structuredinterview techniques are being used. If interviewers ask questions systematically, using some kind of checklist, and occasionally make a brief note, they probably are. On the other hand, if the interviewer goes through your application form to confirm what you have already said, or asksirrelevant questions, or jumps from one topic to another the interview is unlikely to be structured. Before you attend any interview, look again at the job description and the personal specification. (12) ____. If you already have a mental list of the key points that you need to mention, you are unlikely to waste time giving irrelevant information or to omit important points in your favour.A Study them closely and assess what your interviewer will be looking for.B However, people are actually not very good at assessing one another.C A number of skills are common to most of these interviewing situations.D Although a favourable impression may be reversed later in the interview, a negative impression is rarely changed.E The most common is the structured interview.F The effectiveness of the interviewer can be improved by training.G For each of these areas the interviewers score candidates against how well they fit the job specification.H The ability to cope with stress and get on with people is essential.I But there are other personal skills that affect your success in a job.3、1. Problems at Southford PlantDear MR Ballard,You asked for a brief report concerning the recent events at the Southford Plant.We have consulted the files and spoken to relevant members of the higher management and thus are able to provide an explanation for the breakdown reported in the press on 17 May of this year.____1____ The handling equipment used to deliver the components to the assembly line has been known to be in need of an overhaul for the past six months. The plant has been working to full capacity to finish the American orders according to schedule.As you know, we had commissioned a study by Industrial Research Consultants. ____2____ In it they warned that there was not enough space available to store sufficient components ____3____We had decided to install fully automated robot system. However, at the same time it was clear to our production director that given the present maintenance staff, we would not have sufficient staff available if big problems were to arise____4____But we were still only working a two-shift system so the machines were not getting the necessary cover.We all agree that the breakdown was extremely unfortunate and yet we must admit that, under the circumstance, it was not entirely unexpected.We now believe that we have managed to sort out the major problems which we had been having with the conveyor equipment ____5____ Added to this is the fact that personnel department has been successful in recruiting some highly qualified maintenance staff who makes us confident that a repetition of the 16 May now seems entirely unlikely.A. They also recommended expanding the present two-shift system to a three-shift one.B. And also when the new robots are installed in September, we feel certain that such problems will become a thing of the past.C. Unfortunately, as you know, there has been a major problem with recognizing the maintenance schedule.D. The wide range of machine we operate is not fully supervised at all times.E. The cause of the breakdown was very simple.F. They submitted their report on April 5.G. There have been a number of delays and breakdowns in production recently which have been reported in the press.H. The firm has been advertising for maintenance engineersfor some weeks.I. All the facilities in the plant will be coordinated to enable the workers to step up production of the new range of machines.4、Questions 8 – 12·Read the following text.·Choose the best sentence from the list on page 36 to fill each of the gaps.·For each gap 8 – 12 mark one letter A – I on your Answer Sheet.·Do not mark any letter twice.MarketingIn the past, the concept of marketing emphasised sales. The producer or manufacturer made a product he wanted to sell.____ example ____ . Basically, selling the product would be accomplished by sales promotion, which included advertising and personal selling ____ (8) ____ Distribution consisted of transportation, storage, and related services such as financing, standardisation and grading, and the related risks.The modern marketing concept encompasses all of theactivities mentioned, but it is based on a different set ofprinciples ____ (9) ____ In other words, goods should be produced only if they can be sold. Therefore, the producer should consider who is going to buy the product ------ orwhat the market for the product is ---- before production begins.Marketing now involves first deciding what the customer wants, and designing and producing a product that satisfies these wants at a profit to the company ____(11)____ This is much more difficult since it involves human behaviour.____(12)____ Thus, demand and market forces are still an important aspect of modern marketing, but they are considered prior to the production process.Example： CA. It subscribes to the notion that production can be economically justified only by consumption.B. Marketing was the task of figuring out how to sell the product.C. Marketing is as important in today’s economy as the production of goods and services.D. Production, on the other hand, is mostly an engineering problem.E. Such markets must be created and stimulated by managers.F. This is very different from making a product and then thinking about how to sell it.G. More than half the cost of consumer goods can be traced to marketing activities.H. In addition to sales promotion, marketing also involved the physical distribution of the product to the places where it was actually sold.I. Instead of concentrating solely on production, the company must consider the desires of the consumer.5、Banks and Banking ： Other Bank ServicesA modern bank provides many services other than checking accounts. ____1____If you went to a bank to open a savings account, you would go through almost the same procedures followed in applying for a checking account. ____2____ Then you would be given a passbook in which your initial deposit would be recorded. All deposits and withdrawals from your account are entered into your passbook. ____3____ With a regular passbook savings account, you would be able to withdraw money wherever you needed it. All you would have to do is fill out a withdrawal order and present it, along with your passbook to the teller.All banks pay interest on savings accounts. ____4____ Banks also pay interest at different times. ____5____ Suppose, for example, that on January 1, you deposited $ 1,000 in a bank that paid 4 1/2 percent interest semiannually. By July 1,you would have earned $ 22.50 interest. This interest would automatically be credited to your account; and of you left it in the bank, along with your original deposit, you would receive interest on $ 1,022.50 for the next six-month period. That is, your interest would be compounded.A. But the majority of them pay semiannually, that is, every six months.B. The interest rate varies from bank to bank, but the general range is from 4 1/2 to 6 percent.C. This means that passbook contains an actual record of all transactions made and that you know the exact amount of savings you have at any one time.D. One of these is checking accounts.E. First you would be asked to fill out a signature card.F. But most banks pay interest at the end of a year.G. One of the most important of these is regular passbook savings.H. One can withdraw money whenever necessary.6、PART THREEQuestions 13-20Read the article below about stress management, and answer questions 13-20 on the opposite page.A Lesson In Stress ManagementDemands placed on us at work can often lead to considerable worry and discomfort. There are, however, ways of protecting ourselves from the stress we face at work. We interviewed Jane Collard, a consultant in stress management.1. In Jane Collard's opinion, stress is becoming an increasingly common feature of the workplace. Stress is a highly individual reaction, which varies considerably from person to person, and it is difficult for some employees to avoid it. Indeed, stress is regarded by many as part of the organizational culture of our institutions： it comes with the job. Recent figures indicate that time taken off work because of stress has increased by 500 per cent since the 1950s. Undoubtedly, changes in working conditions have led to greater pressure at work at all levels. With reductions in staffing, workloads for individual employees have increased. In addition, many employees are left worrying about the security of their jobs.2. On the stress management courses that she runs, Jane Collard tries to make the trainees realise that stress in itself is not harmful. Everyone needs a certain level of stress to enable them to feel motivated and to perform effectively. A complete absence of stress can be as damaging as overstress, since it can make people lose interest intheir work, and even lead to depression. The difficulties occur when the amount of stress rises above a level which is healthy for a particular individual. If this happens, the effects are very obvious and the trainees are taught to recognize the signs. Stress may be expressed physically, for example through headaches and tiredness, or through emotional problems such as depression. A person suffering from stress may also start to behave differently, and can be difficult to deal with.3. While it may not always be possible to prevent stress, there are a number of ways in which it can be controlled. Thefirst thing that the trainees learn is how to manage their time effectively. This involves, first of all, setting realistic goals for both the short and long term. Once this framework has been established, tasks are then prioritised on a daily basis. The trainees are also reminded that when they are under pressure the less important items should be left, and they should never hesitate to delegate. Everyone is encouraged to look at ways of reducing 'wasted time ', for example by grouping similar tasks together or dealing with items immedkiately.4. Jane feels that one of the most useful features of the course is that it enables trainees to deal with those demands or deadlines that they regard as unreasonable. They are encouraged to avoid being defensive, but at the same time they are advised not to be afraid of saying 'no'. They are asked to give reasons only if necessary. The training helps them to foresee difficult situations or unwanted demands, and they learn how to prepare themselves mentally. Everyone is encouraged not to get stuck in negative thought patterns, where stress can feed a circular sense of helplessness. One solution they discuss is to think of a more encouraging alternative for each negative message. They learn, for example, to remind themselves that nothing terrible happens when a demand is refused or a deadline missed. Life goes on.Questions 13-16For questions 13-16, choose the best title for each numbered paragraph from the list below.For each numbered paragraph 1-4, mark one letter (A-G) on your Answer Sheet.Do not use any letter more than once.13 Paragraph 1 ______ 14 Paragraph 2 ______15 Paragraph 3 ______ 16 Paragraph 4 ______A Higher stress levels among top managersB Coping with stress through a positive attitudeC Time lost at work through sicknessD Causes of increased stress in the work environmentE Explanations for missed deadlinesF stress reduction through better organisationG Typical problems associated with stress简答题7、Part OneYou are a manager in a company which manufactures office furniture. Next month you are going to London to discuss an important contract.Write a note of 30-40 words to your assistant：1. saying when you want to leave and return2. asking him to book flights3. telling him which hotel to bookPart TwoYou recently attended a one-day training course on health and safety. You were disappointed with the course.Read the advertisement below, which gives the details of the course. You have written some notes on the advertisement.Then using your handwritten notes, write a letter to the company, complaining about the course.Do not include postal address.Write 100-120 words.Write on your answer sheet.8、Part OneYou are Head of Research for an international car manufacturer. You have to make an urgent trip tomorrow to visit Pierre Blanco, a colleague who works for a subsidiary.Write a memo of 30-40 words to your secretary.Telling her who you are going to see and when;Asking her to book flight tickets and accommodation;Telling her what work you would like her to do in your absence;Write on your answer sheet.Part TwoYou are the manager of a TV and radio repair workshop. One of your employees has received the letter below about a faulty cassette player which he inspected. He has written his comments on the customer’s letter and asked you to write a reply.Write a letter of 100-120 words to the customer, using the employee’s comments and explaining why your company cannot repair the cassette player.Do not include addresses.Write on your answer sheet.9、Part OneYour company has just opened a new office in the United States. You have agreed to go and work there for six months.Write a memo of 30-40 words to all your colleagues：Explaining why you will be absent;Saying when you are leaving the office;Expressing your wish to keep in touch;Write on your answer sheet.Part TwoYou work for RCT, a company which sells business stationery. RCT is interested in becoming an agent for Novestat, a company which manufactures paper products.Read Novestat’s advertisement below, on which you have made some notes.Then, using all your notes, write a letter to James Dowling at Novestat.Do not include postal addresses.Write 100-120 words.Write on your answer sheet.10、 Read the article below about the winner of a business award .In most of the lines 34-45 there is one extra word . It is either grammatically incorrect ordoesn’t fit in the meaning of the text . Some lines, however, are correct .If a line is correct , write CORRECT on your Answer Sheet .If there is a extra word in the line , write the extra wordin CAPITAL LETTER on your Answer Sheet.The exercises begins with two examples , (0) and (00) .Examples。

2019年商务英语BEC考试中级练习题.doc

2019年BEC剑桥商务英语中级写作试题及答案

2019年BEC剑桥商务英语中级写作试题及答案范文一：医生证明书Doctor’s CertificateJune. 18, 2017This is to certify that the patient, Mr. Tomas, male, aged 41, was admitted into our hospital on June. 9, 2017, for suffering from acute appendicitis. After immediate operation and ten days of treatment, he has got complete recovery and will be discharged on June. 19, 2017. It is suggested that he rest for one week at home before resuming his work.Jack HopkinsSurgeon-in-charge译文一：医生证明书2017年6月18日兹证明病人托马斯先生，男，41岁，因患急性阑尾炎，于2017年6月9日住院。

经立即施行手术和十天治疗后，现已痊愈，将于2017年6月19日出院。

建议在家休息一个星期后再上班工作。

主治医生：杰克·霍普金斯范文二：公证书Certificate(90)Lu Zi, No. 1130This is to certificate that Mr. Zhao Qiangwen holds a diploma issuedto him in July, 1980 by Shandong University (Diploma No. 064)and that we have carefully checked the seal of the University and the signature by President Zhou Yong sen.Jinan Notary Public OfficeShandong Provincethe People’s Republic of ChinaNotary: Wang **May 2, 2017译文二：公证书(90鲁公证字第1130号)兹证明赵强文先生持有山东大学于1980年发给他的064号毕业文凭上的学校印签和校长周永森签字属实。

bec中级试题答案

bec中级试题答案一、听力部分A) 选择题1. 答案：B对话中，男士询问女士是否已经完成了报告，女士回答说还需要一些时间来整理数据。

因此，女士尚未完成报告。

2. 答案：C在这段对话中，女士提到了下周的会议，并询问男士是否有空参加。

男士回答说会尽量调整时间以参加会议。

由此可知，男士愿意参加下周的会议。

3. 答案：A女士在电话中询问是否能够预订下周六的晚餐，服务员回答说那天已经预订满了。

因此，下周六的晚餐无法预订。

4. 答案：B对话中男士提到他将在下个月开始新的工作，而女士则表示祝贺。

由此可知，男士即将开始一份新工作。

5. 答案：C女士在对话中询问男士是否已经看过新上映的电影，男士回答说还没有，但计划这周末去看。

因此，男士尚未观看该电影。

B) 填空题1. 答案：9:00 am对话中提到会议将在早上9点开始。

2. 答案：library女士建议男士去图书馆查找相关资料。

3. 答案：two男士提到他有两个侄子。

4. 答案：bank女士说她在银行工作。

5. 答案：vegetarian男士询问女士是否愿意尝试素食餐厅。

二、阅读部分A) 选择题1. 答案：A文章第一段提到了全球化对于小型企业的影响，指出小型企业需要适应全球化的趋势。

2. 答案：B根据文章第二段的内容，公司通过提供在线培训来帮助员工提升技能。

3. 答案：C文章中提到，尽管科技的发展带来了便利，但也引发了对于隐私保护的担忧。

4. 答案：D最后一段提到，为了减少环境污染，政府正在鼓励使用电动汽车。

5. 答案：A文章总结部分指出，尽管面临挑战，但通过创新和合作，我们可以找到解决问题的方法。

B) 匹配题1. 答案：E根据文章描述，John对于环境保护非常关注，因此他最可能支持减少塑料使用的倡议。

2. 答案：ALily在文章中提到了她对于新技术的热爱，因此她最可能对智能家居系统感兴趣。

3. 答案：DTom在文章中提到了他对于健康饮食的关注，因此他最可能参加烹饪课程。

2019年剑桥商务英语考试BEC中级测试题

2019年剑桥商务英语考试BEC中级测试题单项选择题1、根据下面资料，回答题Evaluating the Performance of the BoardFew employees escape the annual or twice-yearly performance review．(0) G The answer is not A．great number．AnD the smaller the company, the fewer checks there are on how well the directors are doing．Some of the largest companies formally assess the performance of their board, but very few new or growing companies have manageD to get rounD to establishing any such procedure.Many business experts believe, however, that it is important for all companies to reviewthe performance of the board．(8)....．Another reason is that the boarD itself needs information on how well it is doing, just as much as other employees do．For the chief executive, appraisal of some sort is absolutely essential for his or her own sake anD for the gooD of the company．Indeed, many of those who have reacheD this level remark on how lonely the joB．of chief executive is anD how few opportunities they get to discuss issues relating to it.There is some evidence to show that once smaller companies put A．boarD appraisal process in place, they finD this process relatively easy to operate．(9)....． Their counterparts in larger organizations, however, are often afraiD that appraisals coulD be A．challenge to their status.So, how shoulD companies assess their board? (10).....At A．very basiC．level, this coulD simply mean getting all the directors to write down what they have achieveD anD how they can improve on it．At the other enD of the scale is the full "360-degree" appraisal．Here, each director is appraiseD in A．systematiC．manner by A．combination of the chairman anD fellow directors.In the largest companies there are many methods for assessing the board．A．number of such companies have self-assessment schemes．The chairman may meet each boarD member individually to ask how things are going, in A．fairly informal way．The whole boarD might also meet to talk about its progress in open session．(11).....These might ask for people's opinions on the board's main tasks or on how well the committees are working.Research indicates there has been some improvement in the way the appraisal of boarD members is conducted．(12)......The chairman will have been involveD directly or indirectly in the appraisal of all members of the board．Whose joB．is it, then, to appraise the chairman?A．It is often the case that the directors of such companies are even happy to receive criticism, as this can prevent them from making basiC．mistakes.B．The rest of the workforce sees it as unfair if the directors are the only members of thecompany to escape appraisal.C．These are encouraging as they put A．limit on the power of the chairman to assess fellow directors.D ．Alternatively, questionnaires might be distributeD to directors, forming the basis for future discussion.E．One issue remains, however, when all the others have been dealt with．F．It is generally agreeD that it is the chairman's responsibility to ensure the regular appraisal of each member of the board.G．However, one wonders how many companies have in place A．formal appraisal process for their boarD of directors.（8）应选2、根据下面资料，回答题For most of the 20th century Smithson’s was one ofBritain’s most success ful department stores，but by the mid一1 990s，it haD become dull．Still profitable，thankslargely to A．series of successful advertising campaigns，but decidedly boring．The famous were careful not to be seen there，anD its sales staff didn’t seem to have changeD since the store opened in l908． Worst of all，its customers were buying fewer anD fewer of its own-branD products，the major part of its business，anD showing A．preference for more fashionable brands．But now all this has changed，thanks to RowenA．Baker，who became Smithson’s first woman Chief Executive three yearsa90．Since then，while most major retailers in Britain have been losing money，Smithson’s profits have been rising steadily．When Baker started，A．lot of improvements haD just been made to the buildin9，without having any effect on sales，anD she took the bolD decision to invite one of Europe’smost exciting interior designers to develop the fashion area，the heart of the store．This very quickly leD to rising sales，even before the goods on display were changeD AnD as sales grew，so diD profits．Baker haD ambitious plans for the store frOm thestart．“We’re playing A．big game，to prove we’re up there with the leaders in our sector，anD we have to make sure people get that message．Smithson’s haD fallen behinD the competition．It provideD A．traditional service targeteD at middle—aged，middle—income customers，wh0’D been shopping there for years， anD the customer base was gradually contractin9．Our ideA．is to sell such an exciting variety of goods that everyone will want to come in，whether they planto spenD A．little or A．lot．”Baker’s vision for the store is clear,but achieving it is far from simple．At first，many employees resisteD her improvements because they justwouldn’t be persuadeD that there was anything wrong with the way they’D always done things，even if they accepteD thatthe store haD to overtake its competitors．It took many long meetings，involving the entire workforce，to win their support。

2019年商务英语考试BEC中级训练题(3)

2019年商务英语考试BEC中级训练题(3)单项选择题1、根据下面资料，回答题 Morning,NoonandNight The long-hours culture at work Working an eight-hour day is aluxury for most professional people. Nowadays, the only wayto guarantee an eight-hour working day is to have a kind ofjob where you clock on and off. Those professionals who havemanaged to limit their hours to what was, 20 years ago,averagely do not wish to identify themselves. "1 can quiteeasily achieve my work within a normal day, but I don't liketo draw attention to it," says one sales manager. "Peoplelooked at me when I left at 5 o'clock. Now, I put paperworkin my bag. People assume I'm doing extra hours at home." Butmore typical is Mark, who works as an account manager. Hesays, "My contract says I work from 9 until 5 with extrahours as necessary. It sounds as if the extra hours areexceptional. In fact, my job would be enough not only for me,but also for someone else part- time. The idea of an eight-hour day makes me laugh!" He says he has thought about goingfreelance but realizes that this doesn't guarantee betterworking hours. Professor Cary Cooper, occupationalpsychologist at the University of Manchester, is the authorof the annual Quality of Working, Life survey. The mostrecent survey found that 77% of managers in Britain work morethan their contracted hours, and that this is having adamaging effect for their health, relationships andproductivity. Professor Cooper is critical of the long-hourculture. He says that while bosses believe long hours lead togreater efficiency, there is no evidence support this. "Infact, the evidence shows that long hours make you ill." Thereare, he says, steps that can be taken. One is to accept that the in-tray will never be empty. "There are always things to do. You just have to make the rule that on certain days you go home early. Prioritizing work and doing essential tasks first helps," he says. He also thinks it's time to criticize bad employers and unreasonable terms of employment. By all means, show commitment where necessary but when expectations are too high, people have to begin saying openly that they have a life outside of work. Personal development coach Mo Shapiro agrees that communication is important. Staff needs to talk to managers about the working practices within a company. Both parties should feel that the expectations are realistic and allow them to have responsibilities and interests outside work. She recognizes, however, that in many organizations the response might well be, "If you want interests outside work, then find another job". She believes that senior staff has a duty to set an example. "1 recently worked for a firm of solicitors where the partners started at 7：30 am. What kind of message is that to send to the staff?" She believes there is no shame in working sensible hours - in fact quite the reverse."Some people might be in at 7：30 but will be doing very little. You can work really hard from9 to 5 and achieve the same. If you find it difficult to achieve an eight-hour day, there is, as a last resort, the old trick of leaving your jacket on your chair and your computer switched on, even after you have left the building. What does the writer say in the first paragraph about people who work an eight-hour day? A． They are reluctant to admit tothis.B． They are disliked by their colleagues.C． They are limited to certain professions.D． They often catch up on work in the evenings. 填空题2、根据下面资料，回答题 MarketResearch 0 Market research involves in collecting anD sorting facts anD opinions from specifiC．groups 00 0f people．The purpose of research can vary from discovering the popularity of A．political 34 party to assessing whether is A．product needs changing or replacing．Most work in35 consumer research involves interviewers employeD by market research agencies，but 36 certain industrial anD social research is carrieD out by any specialist agencies．Interviews 37 may be with individuals or groups anD can last anything as from A．few minutes to an hour 38 0r more．In some interviews，people may be askeD to examine or try out products before 39 giving up their opinion．Successful interviewers tenD to like meeting people anD should 40 not only be shy of addressing strangers．Interviewers are usually expecleD to work41 unsupervised，organizing their own workloaD Self-disciplineis absolutely essential，and 42 as are motivation anD enemy．There are no specifiC．age limits for such A．work，though 43 many agencies prefer to employ older applicantswith experience of meeting people。

2019年BEC中级商务英语阅读练习试题6

2019年BEC中级商务英语阅读练习试题62019年BEC中级商务英语阅读练习试题6 THE ART OF PERSUASIONLet me send you our brochure is probably the most commonly used phrase in business. But all too often, it can spell the end of a customer enquiry because many brochures appear to be produced not to clarify and to excite but to confuse. So what goes wrong and how can it be put right? T oo often, businesses fail to ask themselves critical questions like, ’Who will the brochur e be sent to?’ ’What do we want to achieve with it?’ The truth is that a brochure hasusually been produced for no other reason than that the competition has one.However, with a little research, it often transpiresthat what the client wants is a mixture： part mail shot,part glossy corporate brochure and part product catalogue - a combination rarely found. Having said that, the budget islikely to be finite. There may not be enough money to meet all three marketing needs, so the first task is to plan the brochure, taking into account the most significant of these. The other requirements will have to be met in a different way. After a ll, introducing the company’s product range to new customers by mail is a different task from selling a new season’s collect ion to existing customers.The second task is to get the content right. In 95 per cent of cases, a company will hire a designer to oversee the layout, so the final product looks stylish, interesting and professional; but they don’t get a copywriter or some onewith the right expertise to produce the text, or at leasttidy it up - and this shows. A bigger failing is to produce a brochure that is not customer focused. Your brochure should cover areas of interest to the customer, concentrating on the benefits of buying from you.Instead, thousands of brochures start with a history lesson, ’Founded in 1987, we have been selling ourproducts .. I can assure you that customers are never going to say to themselves, ’They’ve been around for 20 years - I’ll buy from t hem.’ It’s not how long you’ve been in business that counts, it’s what you’ve done in that time. The important point to get across at the beginning is that you have a good track record. Once this has been established, the rest of the brochure should aim to convince customersthat your products are the best on the market.It is helpful with content to get inside the customer’s head. If your audience is young and trendy, be creative and colourful. As always, create a list of the benefits that potential customers would gain from doing business with you, for example, product quality, breadth of range, expertise of staff and so on. But remember that it is not enough just to state these; in order to persuade, they need to be spelt out. One possibility is to quote recommendations from existing customers. This also makes the brochure personal to you, rather than it simply being a set of suppliers’ photographs with your name on the front.At the design stage, there are many production features that can distinguish your brochure from the run of the mill. You may think that things like cutouts or pop-ups will do thisfor you and thus make you stand out, or you may think they just look like designer whims that add cost. Go through all the options in detail. One of them might be that all-importantmagical ingredient.13 What point does the writer make about brochures in the first paragraph?A Customer expectations of them are too high.B They ought to be more straightforward in design.C Insufficient thought tends to go into producing them.D Companies should ensure they use them more widely.14 The writer's advice to companies in the second paragraph is toA produce a brochure to advertise new product lines.B use a brochure to extend the customer base.C accept that a brochure cannot fulfil every objective.D aim to get a bigger budget allocation for producing brochures.15 In the third paragraph, which of the following does the writer say would improve the majority of brochures?A better language and expressionB better overall appearanceC more up-to-date contentD more product information16 In the introduction to a brochure, the writer advises companies to focus onA their understanding of the business environment.B the range of products they offer.C their unique market position.D the reputation they have built up.17 When discussing brochure content in the fifth paragraph, the writer reminds companies toA consider old customers as well as new ones.B provide support for the claims they make.C avoid using their own photographs.D include details of quality certification.18 What does run of the mill in line 67 mean?A eye-catchingB complicatedC stylishD ordinary。

2019年BEC剑桥商务英语考试真题及模拟题15套-打印版

2019年下半年商务英语中级备考模拟试题(1)Ⅰ.Listening: 20%(听力，20分)Section ADirections: Listen carefully and fill in the blanks with the words or phrases you’ve heard.The terms of payment are an important part of the business . From the seller’s point of view, the best terms would be full payment at the time of sale, while the buyers would have the goods before making payment. Importers and exporters are each other by thousands of miles. This adds to the difficulties of coming to an on how payment should be made.Section BDirections: Listen to the tape and translate the sentences into Chinese.1. 2 3 4 5 .Section CDirections: In this part, you will hear 5 short conversations between two speakers. At the end of each conversation, there will be a question about what was said. After you hear a conversation and question about it, read the four answers on your paper and decide which is the correct answer to the question you have heard.( )1.A. He wants a piece of each type.B. He can’t tear either piece of the cloth.C. The pieces of cloth are made by a secret process.D. The pieces of cloth seem identical to him.( )2.A. The woman is unwilling to discuss the plan.B. The man suggests that the woman make a new plan.C. The man and the woman have already prepared their plan.D. The man and the woman don’t know how to prepare a plan.( )3.A. Choose any one.B. Don’t do anything.C. Make better use of his time.D. Fill out the pink form first.( )4.A. Invite the man to visit her house.B. Talk to her secretary on the phone.C. Meet her secretary first.D. Go to meet Ms. Lin immediately( )5.A. He has been told to call back.B. He is talking on the phone.C. He is not in at the moment.D. He is going out this afternoon.II.Reading & Comprehension: 40%(阅读与理解，40分)Section ADirections: There are ten incomplete sentences in this section. For each sentence there are four choices marked A, B, C and D. Choose the ONE that best completes the sentence. Then write down the right answer in the brackets for each sentence. This section totals 10 points, one point for each sentence.( )1.We can supply all the bicycles you required ____________ stock and are arranging shipment by M.V. Mermaid.A. forB. fromC. toD. against( )2.We would like to remind you that the __________ L/C must reach us before March 10so that we can make shipment in good time.A. coveringB. coverC. coveredD. being covered( )3.We have received your letter of 28 March, ___________ us to modify the previous arrangements for the shipment of the captioned order.A. askedB. to askC. being askedD. asking( )4.In our letter of May 5, we made __________ clear that shipment is to be effected in June.A. youB. themC. thatD. it( )5.We always deal _______________ payment by sight L/C.A. withB. inC. atD. on( )6.This offer is _____________ to your reply reaching us before the 20th of February.A. subjectingB. subjectC. subjected D to subject( )7.____________ we are appreciating the good quality of your black tea, we regret that your price appears to be on the high side.A. WhileB. WhenC. HoweverD. Therefore( )8.We hereby authorize you to ___________ on us at 60 days after sight to the extent of USD20,000.00.A. openB. establishC. drawD. build( )9.If parties to a contract desire to settle disputes, an arbitration clause is usually made in the contract well before a dispute _____________ .A. risesB. arisesC. lookD. appear( )10.Some customers requested us to _____________ our price because they considered it too high.A. put downB. get downC. take downD. bring downSection BDirections: There are ten blanks in the following letter. You are required to choose the best one from the given four choices marked A, B, C, and D. Then write down the correct answer in the brackets. This section totals 10 points, one point for each blank.Dear Mr. BushThank you for your 1 of January 5 for our Beauty Brand Blouses.We are now exporting 2 of various brands, among which Beauty Brand is the most famous. They are in great 3 abroad and our stocks are running 4 quickly. They are popular not only for their novel design, but also for the reasonable prices. We are confident that once you have tried our blouses, you will place repeat orders with us 5 large quantities.As you requested, we are now 6 as follows:Price: US$600 per dozen CIF New YorkTerms of Payment: By sight L/C to be opened through a bank to be 7 by the Sellers.Shipment: In March 2007.Please note that we do not allow any commission 8 our blouses, but a discount of 5% may be 9 if the quantity is more than 1,000 dozen.The above offer is made without 10 and is subject to our final confirmation.We hope that you will place an order with us at an early date.Sincerely yours( )1. A. request B. enquiry C. acquisition D. requirement( )2. A. blouses B. woman blouses C. woman shirts D. lady shirts( )3. A. need B. want C. require D. demand( )4. A. up B. off C. down D. away( )5.A. at B. for C. in D. with( )6. A. ordering B. offering C. placing D. advising( )7. A. agreed B. approved C. acceptable D. covered( )8. A. on B. in C. of D. at( )9. A. provided B. supplied C. furnished D. granted( )10. A. promise B. duty C. engagement D. onusSection CDirections: There are two passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice. Then write down the correct answer in the brackets for each question or statement. This section totals 20 points, two points for each question.Passage OneWhat a lovely place Xerox is to work Kim Moloney, a client services executive, can’t say enough nice things about her employer. ‘It’s a very special environment,’ she says. ‘People describe Xerox as a family and I was amazed at the number of people who have worked here for so long.’ It’s tempting to take Moloney’s comments with a pinch of salt, especially considering that when you’ve been working somewhere for only two years, as she has at Xerox, everyone seems old and established. But there’s truth behind her enthusiasm.Take Carole Palmer, the group resources director. She joined Xerox in 1978 as a temp and has been in her present role for seven years. ‘Xerox has been good to me over the years,’ she says. ‘It has supported me through qualifications … and last year I took part in the vice-president incumbent program.’ Human resources is taken seriously at Xerox, Palmer says, and the company has a policy of promoting from within (which would explain Moloney’s amazement at her colleagues’ longe vity). The company takes on only fifteen to twenty graduates each year and Moloney was part of an intake who joined having already acquired a couple of years’ work experience. She started as a project manager for Xerox Global Services before moving into sales. Now her responsibility is to‘grow and maintain customer relationships’.Moloney is based at the head office in Uxbridge. ‘It’s great in terms of working environment,’ she says. ‘We’ve just got a new provider in the canteen and … we have brainstormi ng rooms and breakout areas.’ Much of Moloney’s role is visiting clients, so shedoesn’t have a permanent desk at head office. ‘I’m a hot-desker, which is good because you get to sit with different people in the hot-desk areas. And you’re given a place to store your things.’ Head office staff numbers between 1,200 and 1,500 people, Palmer says. The company has four other main offices in the UK. The nature of the organization, which encompasses sales and marketing, global services (the biggest division), developing markets, research and development and manufacturing, means that the opportunities at the company vary from service engineers to sales roles and consultants.Perks include a final-salary pension scheme and various discount schemes. The reward and recognition scheme is a little different, and rather nice: ‘Each manager has a budget every year to recognize and reward staff,’ Palmer says. ‘It can be in the form of a meal for two, or a bottle of wine. It can be up to £1,000. There’s the recognition, and then there’s putting money behind it.’ Moloney, however, likes the non-cash rewards. ‘Xerox takes care of all its staff but it also recognizes the people who put in the added effort,’ she says. ‘It offers once-in-a-lifetime incentive trips, and recently I organized a sailing trip for my team.’The idea of working abroad with the company appeals to her, and she says that her career goal is to be part of the senior management team. Here’s another employee, it would seem, who is in it for the long haul.( )1.The journalist of this article thinks that .A. staff at Xerox are not telling the truth abut the company.B. Xerox offers great benefits to staff.C. Xerox is the best company in the world.D. Xerox has the best working environment.( )2.The company tends to find its new manager .A. only form graduatesB. on training coursesC. from existing staffD. from job markets( )3.What does the phrase “to take on” in the sentence “The company takes on only fifteen to twenty graduates each year and …” of the second paragraph mean? .A. To trainB. To employC. To interviewD. To maintain(A)( )4.As well as recognizing its staff through promotion, Xerox .A. gives cash bonusesB. gives unpaid leave to take trips of a lifetime.C. provides a number of perks.D. provides huge end-of-year bonuses.( )5.One common feature of Xerox staff is that they tend .A. to work hardB. to get promotedC. work longer hours each dayD. not to change employerPassage TwoEven if you get work done and generally get along with co-workers, you could have habits that bug your boss (not to mention your officemates). While these quirks may not necessarily get you fired, they certainly can keep you from climbing the corporate ladder. We’ve uncov ered a number of habits that bug your boss and offer tips on how to avoid them.According to LaRhonda Edwards, a human resources manager with thirteen years of HR experience, tardiness is one of the biggest concerns for managers. “If the normal work day starts at 8 o’clock, then the expectation is that you’re in the office ready to start your day,” she explains. Her advice to the chronically late? “Plan ahead,” she urges. “If you live 50 minutes away, you don’t leave 50 minutes early. Tag on extra time an d anticipate road blocks.” Some people even set their clocks a few minutes early to ensure that they’re on time. Different bosses prefer different modes of communication. Lindsey Pollak, a workplace expert and author of Getting from College to Career, says if you text your boss and she prefers in-person meetings, “either your information won’t get across or you’ll irritate [her].” Fortunately, there’s a simple fix: ask your boss how and when to send updates. If you’re too shy to ask outright, then Pollak su ggests observing how they communicate with you. “If you have a boss who communicates once a day by email, that’s the boss’ preferred frequency and method of communication,” explains Pollak.A cluttered, messy work space can give your boss the impression that you’re lazy or disorganized, so try to keep your desk neat. “Never put more on your desk than you’re going to work on for the day,” recommends Edwards. “At the end of the day, make sure you set up for the next day. I may be working on five things at once, but at the end of the day, they’re gone, and I set up for the next day.” Most managers would rather you ask a question than make a mistake, but many questions can be answered on your own. “Is this something you could Google or ask a colleague?” wonders Pollak. “The internet is so vast that a lot of information you can get yourself.” If you must approach your boss with aquestion or issue, then Pollak recommends brainstorming beforehand. “Rather than saying ‘This client is terrible. What should I do?’ think about potential solutions,” she says.Cell phones are practically ubiquitous in the workplace these days, but it’s still disruptive and disrespectful when they go off during a meeting. Edwards says that you should, “put your cell phone on vibrate or leave it in your own office so it’s not a distraction.” That way you won’t be tempted to text either( )6.According to the article, how many pieces of advice are offered here? .A. TwoB. ThreeC. FourD. Five(B)( )7.What is this article about? .A. How to be successful in the workplace.B. How to communicate with your boss.C. How to avoid quirks that annoy your boss.D. How to utilize your mobile phones at work.( )8.What does the phrase “to get across” in the sentence “…she prefers in-person meetings, “either your information won’t get across or you’ll irritate …” of the second paragraph mean? .A. To be communicatedB. To be passedC. To be promotedD. To be anticipated(A)( )9.According to the article, which of the following modes of communication is the best when communicating with your boss? .A. Any ways you think are appropriate.B. In-person meetings.C. Correspondence.D. The way your boss communicates with you.(D)( )10.Which of the following statements is not mentioned?A. Employees should pay respect to their bosses anytime.B. Employees should plan beforehand so as to show up at work on time.C. Employees should not let their mobile phones go off during meetings.D. Employees should keep their desks neat and organized.(C)III.Business Translation: 20%(商务翻译，20分)Section ADirections: There are ten terms in this section. Translate the English terms or phrases into Chinese and the Chinese terms or phrases into English. Then write down the translation on the paper. This section totals 10 points, one point for each term.1.sales literature2.bulk cargo3.weight memo4.shipping advice5.operative instrument6.不可抗力7.往来行 8.单独海损9.索款通知书10.销售确认书Section BDirections: Translate the following five Chinese sentences into English. Then write down the translation on the paper. This part totals 10 points, two points for each sentence.1.请报你方最低的CIF上海价，并注明最早交货期。

BEC中级商务英语阅读练习试卷试题8.doc

2019 年 BEC 中级商务英语阅读练习试题8 Issues in the recruitment worldIn the competitive world of investment banking, goodsenior executives are not easy to find. So what should the industry ’s hard -pressed directors do when they need to find senior staff? Increasingly, they decide to call in the headhunters. These are busy and profitable times for the recruitmentagencies that dominate the world of executive search and selection.(0).....They needed new people to revitalise their operations, and the result has been a boom in therecruitment market. Pinnacle, a leading recruitment agency,has helped various UK investment banks to rebuild theirentire senior management teams. It is hard to overstate the significance of this. (8)............But now everything has changed, and Pinnacle is not the only major player in the field. Some analysts believe that rival recruitment specialists ALT Associates has a larger share ofthe market. However, there is little doubt that overits 13-year history, Pinnacle and its chairman, Matthew Edwards, have built up an impressive reputation.Edwards estimates that his company controls between 10 and 15 per cent of the headhunting market for seniorinvestment banking jobs in the UK. (9)............Rather, itis the high-calibre jobs and people that Pinnacle deals withthat define the co mpany’s success. For example, the company was recently commissioned to find a new chairman for NBS Bank,a vacancy that was one of the most talked about in the banking world.Most HR directors recognise that headhunters such as Pinnacle play a valuable role in the recruitmentprocess.(10)............Some are concerned that a few companies, including Pinnacle, have too much power over high- level recruitment.(11)............As Tim Davidson, HRDirector at Cawfield Bank, explains, They can be kingmakers. These are the people who decide who gets a future and who doesn’t. If Edwards forms a view about an individual, it can affect their ability to get a particular job. That view couldjust have been formed on a bad day.’ (12)............ Final decisions in the selection process are always taken by his clients, he says, whoever they are.The role of headhunters should not be exaggerated. Many companies never use them. But as top executives are hard to find, there will always be a role for people like Matthew Edwards.A Although others may put it lower, it is important to remember that the company ’s reputation is not based on market share alone.B Their chief worry is that the headhunters can now make or break managerial careers.C According to Edwards, this is a further indication that the way Pinnacle searches for a candidate tends to favour a certain type of manager.D But this acceptance does not mean they are universally happy, either with the state of the market or withPinnacle ’s role within it.E Until a few years ago, even the biggest companies were unlikely to use headhunters to fill more than one or two jobsa year.F Edwards objects to this suggestion, claiming that allhe does is find candidates and encourage them to apply fora particular post.G A number of big investment banks recently decided tomake changes to their management boards after disappointing end-of-year results.《Issues in the recruitment world》，招聘世界里的话题。

2019年商务英语考试BEC中级测试题

2019年商务英语考试BEC中级测试题单项选择题1、根据下面资料，回答题Business MeetingsIt is important that ideas anD suggestions tableD at formal meetings are voiceD at the (0)..D..．time．This is achieveD by keeping to the (19).....． shown on the agenda．For example, there is no (20).....． in discussing ideas to do with Item Six on the agendA．when Item Two has not yet been(21).....． Such deviations from the agendA．may(22)......． in confusion among the people at the meeting; they may also (23).....． concentration if they see something as irrelevant.To make certain that the meeting proceeds in an orderly fashion, it is therefore useful to(24) .....．some grounD rules．First, everyone will neeD to understanD that theymust(25) .....．their comments to the topiC．under discussion．The Chair can then encourage one person to speak at A．(26) .....．so that any ideas offereD can be discusseD anD (27)Once that person has finished, someone else can put (28)....． their ideas anD so on．If this procedure is adopted, the participants will be able to follow the various issues in A．consistent manner, which will help with the decision-making (29)....． later on．It will also(30).....that the quiet people at meetings get A．chance to(31)....． their say, rather than just their more outspoken colleagues．In (32).....． it is often the quiet people atmeetings who generate the best ideas, because they are in the (33).....． of thinking before they speak.（19）应选A．structureB．directionC．orderD．arrangemer2、根据下面资料，回答题Buffet ZoneLucy Robertson starteD working at A．take-away fooD business to supplement her income during her student days at Edinburgh University．Several years later she haD bought the business anD now, 17 years on, she owns Grapevine Caterers, probably Scotland's leading independent caterers, with A．turnover of almost ε6m.She haD never planneD to own A．business, anD haD certainly never considereD A．career in catering．(0)...G However, her unplanneD career began in 1985, when she returneD to Edinburgh anD discovereD that the takeaway she haD workeD in was up for sale．On impulse, she bought it, but admits that at the time she knew nothing about catering．(8).....It was A．difficult time, but essential in terms of gaining the experience she needed．The late 1980s boom was gooD for business, with large numbers of office workers wanting takeaway fooD for their lunches．(9)....． "At one point there were 26 fooD outlets within A．5-kilometre radius,"Robertson recalls, as the economy changeD anD the once packeD office blocks starteD to become vacant, it became clear that Robertson woulD neeD to diversify．(10)......It changeD the direction of the company for good.As Robertson began to win catering contracts, she decideDthat the company woulD have to move to larger premises．In 1994, the move was made when she bought another catering business that already haD A．number of profitable contractsfor boardroom lunches.Meanwhile, Robertson's main competitor, the oldest catering company in Edinburgh, was causing her some anxiety．"Customer loyally is not to be underestimated," she warns．ButRobertson is not someone who is easily put off．(11).....．Partly as A．result of this, turnover doubled, anD having outgrown another site, Robertson bought A．city-centre location for the group's headquarters.By now, Grapevine's main competitor was A．new catering company calleD Towngates．Although Robertson trieD to raise enough money to buy Towngates, she diD not succeed．Then luck interveneD anD Towngates went bankrupt．(12)......Many accepteD anD the company's turnover went from ε700,000 toε1.5 million almost overnight.However, the company's growth was not as smooth as it soundsin retrospect．Robertson admits, "We were close to the edge during the growth period．Like many under-capitalizeD companies trying to grow, it might easily have collapsed."But that, she feels, is the challenge of developing your own business.A．But there are plenty of similar contracts to be won in the east of ScotlanD before Robertson turns her attention elsewhere.B．Her way rounD this particular problem was to recruit the catering manager of the rival company.C．But this demanD was short-lived, anD before long, increasing competition made it harder to make A．profit.D "It was A．dramatiC．learning curve anD very small amounts of money were earneD at first," says Robertson．E．She decideD that the solution, since many companies requireD working lunches for meetings with clients, was to prepare anD deliver meals to business premises.F．On hearing this, Robertson immediately contacteD all of their clients anD offereD the services of Grapevine Caterers.G．Instead, she studieD accountancy after leaving university, anD A．steady if unspectacular professional path seemeD set.（8）应选3、根据下面资料，回答题Gianluca Tramcere, Silica Systems An outsourced IT service is never a fully independent entity. It is tied to the home company's previous and continuing systems of working. But despite the added responsibility of managing new ways of working, many businesses ignore the integration process. They fail to establish contracts that define the ways in which the two companies will work alongside one another, and focus solely on the technological aspects of service delivery.Kevin Rayner, Domola Businesses need to build integration competency centers dedicated to managing the integration effort. It is critical to have an individual in charge to check that the external and internal business operations work together. Although companies often think of outsourcing as a way of getting rid of people and assets, they need to remember that, at the same time, outsourcing involves gaining people. Because there is a new operation being carried out in a different way outside of the home business, this creates a training element.Clayton Locke, Digital Solutions Communication is the key to success, and outsourcing to other regions or countries can lead to a range of problems. For any such initiative, it is necessary to create a team where there is good, open communication and a clear understanding of objectives and incentives. Bringing people to the home location from the outsourced centre is necessary, since it can aid understanding of the complexities of the existing system. To integrate efficiently, outsourcing personnel have to talk to the home company's executives and users to understand their experiences.Kim Noon, J G Tech One way to avoid the difficulties of integration is to create a joint venture company with the outsourcer. Thus, a company can swap its assets for a share of the profits. Yet joint ventures bring potential troubles and companies should be careful not to lose sight of the original rationale for outsourcing： to gain costefficiencies and quality of service in an area that for some reason could not be carried out entirely in-house. Thecomplexities and costs of a joint venture initiative shouldnot be underestimated.the need to teach skills to employees working on the outsourced process4、根据下面资料，回答题Who Benefits Most from Company Training?According to recent research, the better educated and the higher up the socioeconomic(0)...C...you are, the more likely you are to be offered workplace training. And, incidentally, the more likely you are to then turn (19)......the offer, pleading family and personal commitments or (20)......of work. Less qualified staff, on the other hand, are offered fewer training opportunities, but are more eager to (21).....them up. In fact, people with few or no educational qualifications are three times more likely to accept training when it is offered.In the majority of companies, more (22).....are allocated to management training than to other areas. Employers (23).....their better qualified staff as more important tothe business, so they pay them accordingly and invest more in them in (24)......of training. This is (25).....by the fact that organizations are dependent on properly(26).....managers making the right decisions. But this(27).....may mean that companies are(28).....other parts ofthe workforce down.The researchers found A．growing demand for training amongthe lower-skilled. Unfortunately this demand is not being (29)....by employers, even though there are strongindications that companies would benefit from doing so. They also discovered that, despite the substantial (30)....between the training provided for managers and that offered to other staff, there was still widespread endorsement of training.For the purposes of the research, training was defined as any (31)....of planned instruction or tuition provided by an employer with the aim of helping employees do their work better. It therefore included A．wide variety of approaches. on-the-joB．and classroom training (32).....to be used equally by employers. But learning on the job, which involved observing A．certain procedure and then practising it, was easily the most popular method for all categories of employees. While many felt that learning from colleagues was best, very few(33).....the internet as an effective way to train.（19）应选A．backB．overC．downD．off填空题5、1. Problems at Southford PlantDear MR Ballard,You asked for a brief report concerning the recent events at the Southford Plant.We have consulted the files and spoken to relevant members of the higher management and thus are able to provide an explanation for the breakdown reported in the press on 17 May of this year.____1____ The handling equipment used to deliver the components to the assembly line has been known to be in need of an overhaul for the past six months. The plant has been working to full capacity to finish the American orders according to schedule.As you know, we had commissioned a study by Industrial Research Consultants. ____2____ In it they warned that there was not enough space available to store sufficient components ____3____We had decided to install fully automated robot system. However, at the same time it was clear to our production director that given the present maintenance staff, we would not have sufficient staff available if big problems were to arise____4____But we were still only working a two-shift system so the machines were not getting the necessary cover.We all agree that the breakdown was extremely unfortunate and yet we must admit that, under the circumstance, it was not entirely unexpected.We now believe that we have managed to sort out the major problems which we had been having with the conveyor equipment ____5____ Added to this is the fact that personnel department has been successful in recruiting some highly qualifiedmaintenance staff who makes us confident that a repetition of the 16 May now seems entirely unlikely.A.They also recommended expanding the present two-shift system to a three-shift one.B.And also when the new robots are installed in September, we feel certain that such problems will become a thing of the past.C.Unfortunately, as you know, there has been a major problem with recognizing the maintenance schedule.D.The wide range of machine we operate is not fully supervised at all times.E.The cause of the breakdown was very simple.F.They submitted their report on April 5.G.There have been a number of delays and breakdowns in production recently which have been reported in the press.H.The firm has been advertising for maintenance engineers for some weeks.I.All the facilities in the plant will be coordinated to enable the workers to step up production of the new range of machines.6、Questions 8 - 12·Read this advertisement about business book reviews.·Choose the best sentence from the opposite page to fill each of the gaps.·For each gap 8 - 12, mark one letter A - I on your Answer Sheet.·Do not mark any letter twice.A)These introductory texts are the most important books and using them can pay big dividends.B)Discover practical tips and techniques you can applywithout delay.C)In order to avoid this problem, we select for you only the truly worthwhile titles and reject the rest.D)According to studies published in psychology journals, you retain the content of a summary better than a book.E)He or she would take the most important ideas from each one, and compile them into a neat executive summary.F)With the breadth and depth of knowledge gained from books,it is less likely that you'll be caught off guard.G)Each contains all the key points in the original book, but instead of 200 to 500 pages there are only eight pages.H)There's a sample of the superb business titles that we summarise for you.I)With all the reading you have to do in the normal course of your work, you find it impossible to keep up with all the new business books.7、PART THREEQuestions 13-20Read the article below about stress management, and answer questions 13-20 on the opposite page.A Lesson In Stress ManagementDemands placed on us at work can often lead to considerable worry and discomfort. There are, however, ways of protecting ourselves from the stress we face at work. We interviewed Jane Collard, a consultant in stress management.1. In Jane Collard's opinion, stress is becoming an increasingly common feature of the workplace. Stress is a highly individual reaction, which varies considerably from person to person, and it is difficult for some employees to avoid it. Indeed, stress is regarded by many as part of the organizational culture of our institutions： it comes with the job. Recent figures indicate that time taken off work because of stress has increased by 500 per cent since the 1950s. Undoubtedly, changes in working conditions have led to greater pressure at work at all levels. With reductions in staffing, workloads for individual employees have increased. In addition, many employees are left worrying about the security of their jobs.2. On the stress management courses that she runs, Jane Collard tries to make the trainees realise that stress in itself is not harmful. Everyone needs a certain level of stress to enable them to feel motivated and to perform effectively. A complete absence of stress can be as damaging as overstress, since it can make people lose interest intheir work, and even lead to depression. The difficultiesoccur when the amount of stress rises above a level which is healthy for a particular individual. If this happens, the effects are very obvious and the trainees are taught to recognize the signs. Stress may be expressed physically, for example through headaches and tiredness, or through emotional problems such as depression. A person suffering from stress may also start to behave differently, and can be difficult to deal with.3. While it may not always be possible to prevent stress, there are a number of ways in which it can be controlled. The first thing that the trainees learn is how to manage their time effectively. This involves, first of all, setting realistic goals for both the short and long term. Once this framework has been established, tasks are then prioritised on a daily basis. The trainees are also reminded that when they are under pressure the less important items should be left, and they should never hesitate to delegate. Everyone is encouraged to look at ways of reducing 'wasted time ', for example by grouping similar tasks together or dealing with items immedkiately.4. Jane feels that one of the most useful features of the course is that it enables trainees to deal with those demands or deadlines that they regard as unreasonable. They are encouraged to avoid being defensive, but at the same time they are advised not to be afraid of saying 'no'. They are asked to give reasons only if necessary. The training helps them to foresee difficult situations or unwanted demands, and they learn how to prepare themselves mentally. Everyone is encouraged not to get stuck in negative thought patterns, where stress can feed a circular sense of helplessness. Onesolution they discuss is to think of a more encouraging alternative for each negative message. They learn, for example, to remind themselves that nothing terrible happens when a demand is refused or a deadline missed. Life goes on.Questions 13-16For questions 13-16, choose the best title for each numbered paragraph from the list below.For each numbered paragraph 1-4, mark one letter (A-G) on your Answer Sheet.Do not use any letter more than once.13 Paragraph 1 ______ 14 Paragraph 2 ______15 Paragraph 3 ______ 16 Paragraph 4 ______A Higher stress levels among top managersB Coping with stress through a positive attitudeC Time lost at work through sicknessD Causes of increased stress in the work environmentE Explanations for missed deadlinesF stress reduction through better organisationG Typical problems associated with stress8、PART ONEQuestions 1-7Look at the sentences below and the job advertisements on the opposite page.Which job does each sentence 1-7 refer to?For each sentence, mark one letter (A, B, C or D) on your Answer Sheet.You will need to use some of these letters more than once.Example：0 This post involves some secretarial duties.0 A B C D1 You will be responsible for the operation of a computer system.2 You must be able to forecast what people will want to wear.3 You will be able to work with people from many different countries and backgrounds.4 You will have a qualification which covers two subject areas.5 It is necessary to have worked in this sector before.6 You will need to keep in contact with the headquarters of the organization.7 The advertisement emphasises the need to have a suitable approach to important people.ABUSINESS MANAGERYou will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluentin a second language, be willing to travel extensively, and preferably have a degree.DEPARTMENT STORE BUYERBased at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women's fashion and will hold a degree in design with a business studies component.LEGAL SERVICES ADMINISTRATORAs head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essential.REGIONAL LEISURE SITES MANAGERYou will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.简答题9、Part OneYou are the Manager of a small printing company. A new employee, Mark McCabe, is joining your company on 10th May.Write a short memo to your office administrator：Saying who is starting work and when;Telling him what Mark McCabe’s job will be;Suggesting where Mark McCabe’s desk should be put;Write 30-40 words on your answer sheet.Part TwoYou were sent on a residential training course for five days. Unfortunately the course was very badly run and there were a lot of problems with it. The advert below shows the details of the course, together with your comments.Write a report for your manager on the course (100-120 words). Des。

2019商务英语考试BEC中级冲刺试题及答案3

2019商务英语考试BEC中级冲刺试题及答案3 ExercisesA.从下列短语或句子a-i中选出适当的填入空格(1)-(9)，完成下面的对话。

a By the wayb who is here to look at our research programmec Chief Designer for Great Wall Toysd We're very pleased that you could come todaye from the Beijing Technical Institutef Are you going to give a talk at the conferenceg And I'm very pleased to be hereh I've heard a lot about your researchi He's our Chief Technical Officer1.在英国公司总部ARTHUR： Jeff, I'd like you to meet Elen Wang (1).She's the R&D Manager for our new Hong Kong Subsidiary. Elen, this is Jeff King. (2) . He'll answer all of your questions.JEFF： Hello, pleased to meet you.ELEN： How do you do? (3)2.在一次会议上MIKE： It's difficult to find a seat, isn't it?OLGA：Yes. It's a very popular lecture.MIKE： (4), my name is Mike Collins, Denton Engineering.OLGA： I'm Olga-Olga Zhang (5).MIKE： Hi, Olga, nice to meet you. (6)?OLGA： No. I just have to write a report for my institute.3.中国的一位管理人员正在参观一家澳大利亚公司PETER： Now, may I introduce you to Bill Wells, our Sales Manager? Bill, this is Li Fang, (7). She has a lot of ideasto discuss with us.BILL： How do you do, Ms Li.LI： How do you do.BILL： (8) . Great Wall Toys is one of our most important suppliers, and we've head a lot about your design team.LI： (9). Feedback from customers is very important to us.B.根据提示，完成下列句子。

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2019年商务英语考试BEC中级试题单项选择题1、根据下面资料，回答题 Business Meetings It is important that ideas anD suggestions tableD at formalmeetings are voiceD at the (0)..D..．time．This is achieveDby keeping to the (19).....． shown on the agenda．For example, there is no (20).....． in discussing ideas to dowith Item Six on the agendA．when Item Two has not yet been(21).....． Such deviations from the agendA．may(22)......． in confusion among the people at the meeting;they may also (23).....． concentration if they see something as irrelevant. To make certain that the meeting proceeds inan orderly fashion, it is therefore useful to(24) .....．some grounD rules．First, everyone will neeD to understanD thatthey must(25) .....．their comments to the topiC．under discussion．The Chair can then encourage one person to speakat A．(26) .....．so that any ideas offereD can be discusseD anD (27)Once that person has finished, someone else can put (28)....． their ideas anD so on．If this procedure is adopted, the participants will be able to follow the various issues in A．consistent manner, which will help with the decision-making (29)....． later on．It will also(30).....that the quiet people at meetings get A．chance to(31)....． their say, rather than just their more outspoken colleagues．In (32).....． it is often the quiet people at meetings who generate the best ideas, because they are in the (33).....． of thinking before they speak. （19）应选A．structureB．directionC．orderD．arrangemer 2、根据下面资料，回答题 Buffet Zone Lucy Robertson starteD working at A．take-away fooD business to supplement her income during herstudent days at Edinburgh University．Several years later she haD bought the business anD now, 17 years on, she owns Grapevine Caterers, probably Scotland's leading independent caterers, with A．turnover of almost ε6m. She haD never planneD to own A．business, anD haD certainly neverconsidereD A．career in catering．(0)...G However, her unplanneD career began in 1985, when she returneD toEdinburgh anD discovereD that the takeaway she haD workeD in was up for sale．On impulse, she bought it, but admits thatat the time she knew nothing about catering．(8).....It was A．difficult time, but essential in terms of gaining the experience she needed．The late 1980s boom was gooD for business, with large numbers of office workers wanting takeaway fooD for their lunches．(9)....． "At one pointthere were 26 fooD outlets within A．5-kilometre radius," Robertson recalls, as the economy changeD anD the once packeD office blocks starteD to become vacant, it became clear that Robertson woulD neeD to diversify．(10)......It changeD the direction of the company for good. As Robertson began to win catering contracts, she decideD that the company woulD haveto move to larger premises．In 1994, the move was made when she bought another catering business that already haD A．number of profitable contracts for boardroomlunches.Meanwhile, Robertson's main competitor, the oldest catering company in Edinburgh, was causing her some anxiety．"Customer loyally is not to be underestimated," she warns．But Robertson is not someone who is easily put off．(11).....．Partly as A．result of this, turnover doubled, anD having outgrown another site, Robertson bought A．city-centre location for the group's headquarters. By now, Grapevine's main competitor was A．new catering companycalleD Towngates．Although Robertson trieD to raise enough money to buy Towngates, she diD not succeed．Then luck interveneD anD Towngates went bankrupt．(12)......Many accepteD anD the company's turnover went from ε700,000 toε 1.5 million almost overnight. However, the company's growth was not as smooth as it sounds in retrospect．Robertson admits, "We were close to the edge during the growth period．Like many under-capitalizeD companies trying to grow, it might easily have collapsed." But that, she feels, is the challenge of developing your own business. A．But there are plenty of similar contracts to be won in the east of ScotlanD before Robertson turns her attention elsewhere. B．Her way rounD this particular problem was to recruit the catering manager of the rival company. C．But this demanD was short-lived, anD before long, increasing competition made it harder to make A．profit. D "It was A．dramatiC．learning curve anD very small amounts of money were earneD at first," says Robertson． E．She decideD that the solution, since many companies requireD working lunches for meetings with clients, was to prepare anD deliver meals to business premises. F．On hearing this, Robertson immediately contacteD all of their clients anD offereD the services of Grapevine Caterers. G．Instead, she studieD accountancy after leaving university, anD A．steady if unspectacular professional path seemeD set. （8）应选 3、根据下面资料，回答题 A Gianluca Tramcere, Silica Systems An outsourced IT service is never a fully independent entity. It is tied to the home company's previous and continuing systems of working. But despite the added responsibility of managing new ways of working, many businesses ignore the integration process. They fail to establish contracts that define the ways in which the two。