酒店英语情景对话——客房投诉处理2

酒店英语情景对话——客房投诉处理2 G: Guest
R: Receptionist
G: Good morning!
早上好!
R: Good morning, sir, how can I help you?
早上好，先生，有什么可以帮您?
G: Yes. I want to complain because the room next door is too noisy. The people in the next room have loud parties every night and I have not been able to sleep very well. Also, the hotel bed is very uncomfortable.
我想投诉，因为我隔壁房间太吵了，隔壁房的人每天晚上在那开派对，我根本没法睡，而且，床也不舒服。

R: I do apologize, sir, we have a group of guests here this week for a
music festival.
非常抱歉先生，我们这周有很多客人是为音乐节而来的。

G: I understand, but the noise is unacceptable. If nothing is done, I will have to move.
我理解，但是我不能接受这么吵。

如果没有解决，我就不住这了。

R: I am sorry for the trouble,sir. We will make those guests aware of our noise policy. Also I can offer you another room. May I have your name and room number?
我很抱歉给您造成的不便，先生。

我会让那些客人了解我们酒店的噪音政策。

并且，我可以为您提供另外一个房间。

可以告诉我您的名字和房间号吗?
G: John White. I stay in room 213.
John White，我住213房。

R: Thank you Mr. White, your new room is room 412 on the 4th floor, it is a king size bed with softer mattress. It should be more comfortable. You can move anytime by tonight. For your inconvenience, I would like to offer you a free buffet dinner in our hotel restaurant.
谢谢，White先生。

房间412是您新的房间，在四楼。

这是个大床房，床垫比较软，应该会比较舒服。

您可以在今晚之前搬进去。

为了弥补给您造成的不便，我想要提供给您一个我们酒店餐厅的免费的自助晚餐。

G: Well, thank you very much! Hopefully I will sleep better tonight.
好的，非常感谢。

希望我今晚能够睡好点。