供应链管理第三版unit4习题与答案
供应链管理课后习题答案
供应链管理课后习题答案供应链管理课后习题答案一、什么是供应链管理？供应链管理是指将不同环节的供应商、生产商、分销商和零售商等各个参与者之间的活动和流程进行协调和整合，以最大程度地提高整个供应链的效率和效益的管理方法。
它涉及到从原材料采购到产品生产、物流运输、库存管理、销售和售后服务等各个环节的协调和优化。
二、供应链管理的重要性供应链管理的重要性体现在以下几个方面：1. 提高效率和降低成本：通过优化供应链各个环节的协调和流程，可以减少物流时间和库存成本，提高生产效率和交付速度，从而降低整体成本。
2. 提高客户满意度：供应链管理可以确保产品按时交付，减少缺货和延迟交货的情况，提高客户满意度和忠诚度。
3. 增加竞争力：通过供应链管理，企业可以更好地应对市场需求的变化，提供更加灵活和个性化的产品和服务，增强竞争力。
4. 优化资源配置：供应链管理可以帮助企业合理配置资源，避免资源浪费和过度投资，提高资源利用效率。
5. 降低风险：通过供应链管理，企业可以更好地应对供应链中的风险，如供应商倒闭、自然灾害等，降低风险对企业的影响。
三、供应链管理的关键要素供应链管理的关键要素包括供应商管理、物流管理、库存管理、生产计划和协调以及信息流管理等。
1. 供应商管理：包括供应商选择、合同管理、供应商绩效评估等，确保供应商能够按时提供符合质量要求的原材料和零部件。
2. 物流管理：包括运输、仓储、配送等环节的协调和管理，确保产品能够按时到达目的地。
3. 库存管理：包括库存的控制、预测和优化等，确保库存水平适当，避免库存过高或过低。
4. 生产计划和协调：包括生产计划的制定、生产进度的监控和协调等，确保生产能够按时完成。
5. 信息流管理：包括信息的收集、传递和分析等，确保信息能够及时准确地在供应链中流动，以支持决策和协调。
四、供应链管理的挑战和解决方案供应链管理面临着一些挑战，如需求不确定性、供应链中的风险、信息不对称等。
为了应对这些挑战，可以采取以下解决方案：1. 加强合作和协作：建立长期稳定的合作关系，加强供应链各个环节之间的沟通和协作，共同应对挑战。
采购与供应链管理习题库04第四章 习题及参考答案
同步测试一、单项选择题1. 供应链的( )体现了战略伙伴关系和企业内外资源的集成与优化利用。
BA. 决策机制B. 合作机制C. 自律机制D. 激励机制2. 供应链合作伙伴关系发展的主要特征就是从以产品/物流为核心转向以( )为技心。
DA.产品/合作B.物流/资金C产品/服务 D.集成/合作3. 基于战略合作伙伴关系的企业集成模式在宏观层面上主要是实现企业之间的（）。
AA.信息共享B.资源配置C同步作业 D.服务协作4. 建立基于信任、合作、开放性交流的供应商长期合作关系，首先( )。
BA.分析市场竞争环境B.建立供应商选择目标C.建立供应商评价标准D.评价供应商5. 1974年，日本本田汽车公司通知一些零部件厂商，未来五年内本田不希望零部件涨价，本田将密切同供应商合作，帮助他们改革和优化零部件设计，而且本田还将新的生产方法技术提供给供应商。
这里供应商与采购商是（）。
CA.买卖关系B.竞争关系C.战略合作伙伴关系D.兼并关系6. 现代采购企业与供应商的关系是（）DA.零和B. 单赢C. 双赢D.共赢7. 供应商是指（）AA.提供产品的组织和个人，他们可以是制造商、批发商、产品的零售商，也可以是服务或信息的提供者B.强调公司之间的过程与关系C.原材料采购到产品分销给顾客的整个过程中对产品和服务的管理。
D.以上都不对8. 以下不属于按照供应商分类模块法，将供应商划分的类型是（）BA.伙伴型B. 合作型C. 优先型D. 重点商业型9. （）是一种互利共赢的关系。
BA.竞争关系模式B.合作伙伴关系C.互利供需关系D.以上都不对10. 供应商伙伴关系的特点不包括（）AA. 供应商数量增多B. 信息和知识共享C. 降低成本D. 准时交货E. 高度信任二、多项选择题1. 基于合作伙伴关系的企业集成模式在宏观上主要是实现企业之间的（）。
ABCDA.信息共享B. 资源配置C. 同步作业D. 服务协作2. 以下属于是横向供应链联盟的是（）。
供应链管理(第3版)-“课后训练”参考答案.doc
“课后训练”参考答案第一章主要概念供应链是围绕核心企业，通过对信息流、物流、资金流的控制，从采购原材料开始，制成中间产品以及最终产品，最后由销售网络把产品送到消费者手中的将供应商、制造商、分销商、零售商、直到最终用户连成的一个整体的增值网链结构单元供应链由一家企业的直接供货商和直接客户组成，包括了从需到供的循环。
它是供应链的最基本模式产业供应链(extended supply chain)由单元供应链组成，是企业联合其他上下游企业，通过联盟和外包等各种合作方式建立一条经济利益相关、业务关系紧密、优势互补的产业供需关系网链，企业充分利用产业供应链上的资源来适应新的竞争环境，实现合作优化，共同增强竞争力。
全球供应链是在全球范围内组合供应链，是企业根据需要在世界各地选取最有竞争力的合作伙伴，结成全球供应链网络，以实现该供应链的最优化供应链管理是为满足服务水平要求，将供应商、生产商、销售商、物流商到最终用户结成网链来组织生产与销售商品，并通过商流、物流、信息流、资金流系统设计、计划、运行和控制等活动达到降低系统总成本的预期目的，它是供应链商流、物流、信息流、资金流以及合作者关系等规划、设计、运营、控制过程进行一体化的集成管理思想、方法和技术体系一体化物流是指原料、半成品和成品的生产、供应、销售环节结合成有机整体，进行系统计划与协调的活动重点实务企业供应链结构分析：能够根据实际运作绘制企业供应链结构；效率型供应链、反应型供应链与功能性产品和创新性产品的匹配：能够明确效率型供应链与功能性产品、反应型供应链和创新性产品的匹配关系。
习题与训练一、判断题1．√2．×3．√4．√5．×二、选择题1．A2．A3．D4．D5．A三、简答题1．供应链有发散网结构、会聚网结构、T形网结构等三种结构。
供应链主要具有以下特征：(1)全局性；(2)复杂性；(3)动态性；(4)交叉性；(5)增值性；(6)面向用户需求。
供应链管理课后习题答案
供应链（S C）第一章1、供应链：生产及流通过程中，设计将产品或服务提供给最终用户的上游和下游企业所形成的网链结构2、供应链特征：复杂性动态性交叉性面向客户需求3 、供应链类型：1）稳定SC的和动态的SC 2）平衡SC的和倾斜的 SC3）有效性SC和反应性SC4、使用环节法分析供应链流程:1)顾客订购环节（顾客抵达，顾客订单递交，顾客订货接收，顾客订单完成） 2）补充库存环节（零售订货的发起，零售订单的递交，零售订单的完成，零售订货的接收）3）生产环节（订单到达，生产安排，生产和运输，订货5、接收）4）原料获取环节5、推拉法分析供应链流程：依据相对于顾客需求的执行顺序，供应链上的所有流程可以分为两类：推动流程和拉动流程。
对顾客订单的反应启动拉动流程；对顾客订购预期的反应启动推动流程。
在拉动流程执行过程中，需求是已知的、确定的；而在推动流程执行过程中，需求是未知的，因此必须进行预测。
由于拉动流程是对顾客需求的反应，因而也可以被视为反应性流程；相应地，推动流程可以被视为推测性流程。
供应链上的推/拉边界将推动流程和拉动流程区别开来。
在戴尔公司，个人计算机组装线的起点就是推/拉边界。
个人计算机组装前的所有流程是推动流程，而所有组装过程中和此后的所有流程均是对顾客需求的反应，因而是拉动流程。
6 、供应链管理（SCM）：利用计算机网络技术全面规划供应链中的商流、物流、信息流，并进行组织、协调与控制。
7 、SCM内涵：1）信息管理 2）客户管理 3）库存管理 4)关系管理 5)风险管理8、 SCM特点：（一）与传统管理方法相比较的特点： 1）以客户为中心2)跨企业的贸易伙伴之间密切合作、共享利益和共担风险 3）集成化管理4)供应链管理是对物流的一体化管理（二）与物流管理相比较的特点1）供应链管理的互动特性2）供应链管理成为物流的高级形态 3 ）供应链管理决策的发展 4）供应链管理的协商机制 5）供应链管理强调组织外部一体化6)供应链管理对共同价值的依赖性7)供应链管理是“外源”整合组织 8）供应链管理是一个动态的响应系统9 、SCM的目标： 1）总成本最低化 2）客户服务最优化 3)总库存成本最小化4)总周期最短化5)物流质量最优化第二章1 、建树价值链的九种价值活动分为哪两类，分别包含哪些内容一）基本活动：内部物流生产作业外部物流市场和销售服务二）辅助活动：采购技术开发人力资源管理企业基础设施2 、价值分析的主要内容：1）识别价值活动 2）确定活动类型每种基本和辅助活动由三种类型：直接活动简介活动质量保证3、核心竞争力形成过程：1）锁定目标。
《供应链管理》习题答案
习题目录第1章绪论 (1)第2章供应链的设计和构建 (4)第3章供应链管理方法 (9)第4章供应链合作伙伴关系管理 (11)第5章供应链采购管理 (13)第6章供应链库存管理 (17)第7章供应链物流管理 (19)第8章供应链风险管理 (21)第9章供应链绩效管理 (23)第1章绪论【习题答案】1．选择题（1）B（2）D（3）B（4）A（5）B（6）C（7）D（8）A（9）C2．简答题（1）供应链的概念。
答：供应链是指围绕核心企业，通过对信息流、物流、资金流的控制，从采购原材料开始，制成中间产品以及最终产品，最后由销售网络把产品送到消费者手中的将供应商、制造商、分销商、零售商、直到最终用户连成一个整体的网链结构和模式。
（2）供应链包括哪4个流程？答：供应链一般包括物资流通、商业流通、信息流通、资金流通4个流程。
（3）简述推式供应链和拉式供应链的优缺点。
答：推式供应链的优点：能够稳定供应链的生产符合，提高机器设备利用率，缩短提前期，增加交货可能性。
缺点：需要有较多的原材料、在制品和制成品库存，库存占用的流动资金较大，当市场需求发生变化时，企业应变能力较弱。
拉式供应链的的优点：大大降低各类库存和流动资金占用，减少库存变质和失效的风险。
缺点：将面对能否及时获取资源和及时交货以满足市场需求的风险。
（4）供应链有哪些特征？答：供应链有4个主要特性：复杂性、动态性、用户需求驱动性及交叉性。
（5）陈述供应链管理的概念。
答：供应链由原材料零部件供应商、生产商、批发经销商、用户、运输商等一系列企业组成。
原材料零部件依次通过“链”中的每个企业，逐步变成产品，产品再通过一系列流通配送环节，最后交到最终用户手中，这一系列的活动就构成了一个完整供应链的全部活动。
（6）供应链管理的主要内容有哪几方面？答：供应链管理的主要内容有：物流网络职能管理、物流信息流管理、供应链流程管理以及供应链关系管理。
（7）简述推拉式供应链管理模式的内涵及其包含哪两种模式。
供应链管理课后习题答案
供应链管理课后习题答案供应链管理课后习题答案一、概述供应链管理是现代企业管理的重要组成部分，它涉及到从原材料采购到产品销售的整个流程。
通过对供应链的管理，企业可以实现资源的优化配置，提高生产效率和产品质量，从而增加竞争力和利润。
以下是一些供应链管理课后习题的答案，希望能对大家的学习有所帮助。
二、供应链设计1. 什么是供应链设计？供应链设计是指在满足客户需求的前提下，通过合理的供应链网络设计和流程优化，实现企业资源的最优配置和供应链效率的最大化。
2. 供应链设计的关键要素有哪些？供应链设计的关键要素包括供应链网络结构、物流配送策略、库存管理策略、合作伙伴选择等。
3. 供应链网络结构有哪些类型？常见的供应链网络结构包括集中式供应链、分散式供应链、混合式供应链和虚拟供应链等。
4. 如何选择合适的供应链网络结构？选择合适的供应链网络结构需要考虑产品特性、市场需求、成本效益、风险管理等因素，综合评估不同结构的优缺点，以实现最佳的供应链设计。
三、供应链协调1. 什么是供应链协调？供应链协调是指通过信息共享、合作伙伴关系管理、业务流程优化等手段，实现供应链各环节之间的协同和协作，以提高供应链整体效能。
2. 供应链协调的重要性是什么？供应链协调可以减少信息滞后、降低库存水平、提高交付准确率，从而提高供应链的灵活性、响应速度和客户满意度。
3. 如何实现供应链协调？实现供应链协调需要建立有效的沟通机制、共享信息平台，加强合作伙伴之间的信任和合作，同时优化业务流程和决策机制。
四、供应链风险管理1. 什么是供应链风险管理？供应链风险管理是指通过识别、评估和应对供应链中的各种风险，以保障供应链的稳定运行和业务连续性。
2. 常见的供应链风险有哪些？常见的供应链风险包括市场需求波动、供应商倒闭、物流延误、自然灾害等。
3. 如何进行供应链风险管理？供应链风险管理需要建立风险识别和评估机制，制定相应的风险应对策略，同时建立灵活的供应链网络和备份计划，以应对不同的风险情况。
供应链设计与管理(第3版)课后答案,选译
》》》》》》》》》》》》供应链设计与管理——概念、战略与案例研究（第3版）《《《《《《《《《《《《《（选译）第一章1.纵向一体化的企业拥有、管理并运作所有相关的业务职能。
横向一体化的企业由一些独立运营的企业组成，公司总部提供品牌、指导和一般战略。
比较并对比这两种类型企业的供应链战略。
答：纵向一体化企业旨在加强公司各业务成分之间的互动，而且经常集中地管理它们。
这样的结构，可以更容易地通过中央决策除去供应链中的不同部分之间的冲突来实现系统的整体目标。
在横向一体化公司，协调公司内部各业务的供应链通常是没有效益的。
事实上，如果横向一体化企业中的每个企业都专注于它的核心功能，并以最佳状态运行，就可能达到总体的全局最优效果。
2.如果一个企业是完全纵向一体化的，有效供应链管理是否仍然重要？答：有效供应链管理对于完全纵向一体化的公司仍然重要。
在这样的组织结构,公司的不同部门负责不同业务,通常它们都有自己的内部目标,而这些目标有时是无关联的。
这可能是由于缺乏部门之间的沟通或高层的激励政策。
比如,如果只依据收益来评估销售部门, 只依据成本来评估制造部门,公司的总体利润就难以达到最大化。
有效的供应链管理在全局最优业务操作中仍是必要的。
3.考虑一个企业重新设计其物流网络。
为数不多的几个集中仓库的优点是什么？大量靠近最终用户的仓库的优点是什么？答：少数位于市中心的仓库，允许公司利用风险分担，以提高服务水平并降低库存水平和成本。
不过，对外运输成本通常较高，交货间隔期较长。
另一方面，企业可以通过建立更多的靠近最终用户的仓库，以减少对外运输成本和交货间隔期。
然而，这种类型的系统将会使总库存水平和成本增加、规模经济下降、仓储费用增加，并且可能增加对内运输费用。
4.考虑一个企业选择运输服务提供商。
使用卡车承运商的优点是什么？使用诸如UPS这样的包裹速递公司的优点是什么？答：企业对运输服务的选择在很大程度上取决于公司要运输的产品的类型和大小，库存和交付的策略，以及对灵活性的需求：1.如果是大量而稳定的从仓库到需求点（店）运送大件物品或小件物品，货车运输会更好。
供应链管理课后习题答案
供应链管理课后习题答案第一章课后习题答案一、判断题题号 1 2 3 4 5 6 7 8 9 10√× √×√√√√√××√页码P4 P5 P7 P9 P9 P11 P20 P8 P23 P25 二、名词解释SCP:分别指市场结构(Structure )，市场行为(Conduct)，市场绩效(Performance)。
哈佛学派认为. 市场结构(Structure )，市场行为(Conduct)，市场绩效(Performance)之间存在着必然的联系.並建立了SCP分析框架來分析行业与企业的发展情況P5三、简答题1答：分析汽车供应链结构简图：（1）汽车行业全球供应链的形成与发展在激烈的市场竞争中，汽车制造业是一个复杂程度和集成度非常高的行业，汽车制造业需要懂得合作与共享，并且在不同的环节有着不同的侧重点，满足不同客户需求，不断完善汽车产业全球价值链的分工体系，才能在激烈的市场中成为佼佼者。
（2）汽车供应链的利益分配及影响因素“微笑曲线”价值分布汽车供应链中有不同的侧重点，对于整车装配、非关键零部件的生产加工、流通环节等均为低附加值环节；对于产品设计与研发、品牌推广和关键零部件的生产和采购等则划分为高附加值环节，汽车企业应重视“微笑曲线”所带来的价值，针对不同的区域有不同的侧重点，有利于节省成本，提高质量。
特征：多种生产策略组合；典型的生产滚动计划；整车厂的生产计划实施，驱动整个供应链；普遍注重精益的物流运作；物流业务外包成主流；严格的零部件供应商准入机制与供应商分级管理；基于框架协议下的全球化采购；汽车售后供应链体系备受关注。
汽车产业发展新趋势汽车产业发展呈现规模化、集群化发展趋势，产业集群化使产业链纵向延伸发展，同时提高了与相关产业进行横向竞争与合作的效率2、答：分析服装供应链结构简图：先分析服装供应链的工艺流程，再分析服装供应链的类型。
服装供应链有四种主要类型的企业：（1）单纯的生产加工企业（2）自有品牌的“虚拟企业”（3）供、产、销一体化的企业（4）服装贸易公司特征：（1）服装产品的生命周期短(2)服装消费需求变动性大(3)服装消费需求的可预测性低(4)服装购买的冲动性高(5)服装产品被模仿的情况严重P14-15发展趋势：（1）产品个性化需求增大消费能力、消费心理与社会的进步三个因素，共同催生了个性化定制这个基于人自身表达诉求的概念。
供应链管理第三版Unit 习题与答案
Chapter 1Understanding the Supply ChainTrue/False1. A supply chain includes only the organizations directly involved in supplyingcomponents needed for manufacturing.Answer: FalseDifficulty: Moderate2. A supply chain consists of all parties involved, directly or indirectly, in fulfilling acustomer request.Answer: TrueDifficulty: Moderate3. A supply chain could be more accurately described as a supply network orsupply web.Answer: TrueDifficulty: Moderate4. The objective of every supply chain is to maximize the overall value generated.Answer: TrueDifficulty: Easy5. The objective of every supply chain is to maximize the value generated for themanufacturing component of the supply chain.Answer: FalseDifficulty: Moderate6. Every supply chain must include all 5 stages.Answer: FalseDifficulty: Easy7. The cycle view of a supply chain holds that the processes in a supply chain aredivided into a series of activities performed at the interface between successivestages.Answer: TrueDifficulty: Moderate8. The cycle view of a supply chain holds that the processes in a supply chain aredivided into 2 categories depending on whether they are initiated in response toor in anticipation of customer orders.Answer: FalseDifficulty: Moderate9. The push/pull view of a supply chain holds that the processes in a supply chainare divided into 2 categories depending on whether they are initiated in responseto or in anticipation of customer orders.Answer: TrueDifficulty: Easy10. The push/pull view of a supply chain holds that the processes in a supply chainare divided into a series of activities performed at the interface betweensuccessive stages.Answer: FalseDifficulty: Easy11. The objective of the customer arrival process is to maximize the conversion ofcustomer arrivals to customer orders.Answer: TrueDifficulty: Moderate12. The objective of the customer arrival process is to ensure thatorders are quicklyand accurately entered and communicated to other affected supply chainprocesses.Answer: FalseDifficulty: Moderate13. The objective of customer order entry is to ensure that orders are quickly andaccurately entered and communicated to other affected supply chain processes.Answer: TrueDifficulty: Moderate14. The objective of customer order entry is to maintain a record of product receiptand complete payment.Answer: FalseDifficulty: Hard15. The replenishment cycle occurs at the retailer/distributor interface.Answer: TrueDifficulty: Hard16. The replenishment cycle occurs at the distributor/manufacturer interface.Answer: FalseDifficulty: Hard17. The replenishment cycle is initiated when a supermarket runs out of stock of aparticular item.Answer: TrueDifficulty: Hard18. The replenishment cycle is initiated when customers load items intended forpurchase into their carts.Answer: FalseDifficulty: Hard19. The manufacturing cycle occurs at the distributor/manufacturer interface.Answer: TrueDifficulty: Moderate20. The manufacturing cycle occurs at the manufacturer/supplier interface.Answer: FalseDifficulty: Moderate21. The production scheduling process in the manufacturing cycle is similar to theorder entry process in the replenishment cycle.Answer: TrueDifficulty: Hard22. The production scheduling process in the manufacturing cycle is similar to theorder fulfillment process in the replenishment cycle.Answer: FalseDifficulty: Hard23. The procurement cycle occurs at the manufacturer/supplier interface.Answer: TrueDifficulty: Easy24. The procurement cycle occurs at the retailer/distributor interface.Answer: FalseDifficulty: Easy25. The cycle view of the supply chain is useful when considering operationaldecisions, because it specifies the roles and responsibilities of each member ofthe supply chain.Answer: TrueDifficulty: Moderate26. The cycle view of the supply chain is useful when considering operationaldecisions, because it categorizes processes based on whether they are initiatedin response to or in anticipation of customer orders.Answer: FalseDifficulty: Moderate27. The push/pull view of the supply chain is useful when considering strategicdecisions relating to supply chain design, because it categorizes processesbased on whether they are initiated in response to or in anticipation of customerorders.Answer: TrueDifficulty: Moderate28. The push/pull view of the supply chain is useful when considering strategicdecisions relating to supply chain design, because it specifies the roles andresponsibilities of each member of the supply chain.Answer: FalseDifficulty: Moderate29. Pull processes may also be referred to as reactive processes.Answer: TrueDifficulty: Easy30. Pull processes may also be referred to as speculative processes.Answer: FalseDifficulty: Easy31. Push processes may also be referred to as speculative processes.Answer: TrueDifficulty: Easy32. Push processes may also be referred to as reactive processes.Answer: FalseDifficulty: Easy33. All supply chain activities within a firm belong to one of three macro processes 每CRM, ISCM and SRM.Answer: TrueDifficulty: Easy34. There is a close connection between the design and management of supplychain flows and the success of a supply chain.Answer: TrueDifficulty: EasyMultiple Choice1. Which of the following is not a stage within a typical supply chain?a. Customersb. Retailersc. Wholesalers/Distributorsd. Manufacturerse. All of the above are stages within a typical supply chain.Answer: eDifficulty: Easy2. Which of the following is not a stage within a typical supply chain?a. Customersb. Retailersc. Wholesalers/Distributorsd. Merchandiserse. Component/Raw material suppliersAnswer: dDifficulty: Easy3. Supply chain profitability isa. not correlated to the value generated by the various stages of the supplychain.b. the total profit to be shared across all supply chain stages.c. the difference between the revenue generated from the customer and theoverall cost across the supply chain.d. the total revenue generated by the distributor stage of the supply chain.e. b and c onlyAnswer: eDifficulty: Difficult4. Successful supply chain management requires which of the following decisionphases?a. supply chain strategy/designb. supply chain planningc. supply chain operationd. all of the abovee. a and b onlyAnswer: dDifficulty: Moderate5. The decision phases in a supply chain includea. production scheduling.b. customer relationship management.c. supply chain operation.d. supply chain orientation.e. all of the aboveAnswer: cDifficulty: Moderate6. The cycle view of a supply chain holds thata. the processes in a supply chain are divided into 2 categories.b. the processes in a supply chain are divided into a series of activitiesperformed at the interface between successive stages.c. all processes in a supply chain are initiated in response to a customerorder.d. all processes in a supply chain are performed in anticipation of customerorders.e. None of the above are true.Answer: bDifficulty: Moderate7. The push/pull view of a supply chain holds thata. the processes in a supply chain are divided into a series of activitiesperformed at the interface between successive stages.b. all processes in a supply chain are initiated in response to a customerorder.c. all response in a supply chain are performed in anticipation of customerorders. d. the processes in a supply chain are divided into 2 categories dependingon whether they are initiated in response to or in anticipation of customerorders.e. None of the above are true.Answer: dDifficulty: Moderate8. Which of the following is not a cycle in the supply chain cycle view?a. Analysis cycleb. Customer order cyclec. Replenishment cycled. Manufacturing cyclee. Procurement cycleAnswer: aDifficulty: Moderate9. Which of the following is not a cycle in the supply chain cycle view?a. Customer order cycleb. Replenishment cyclec. Manufacturing cycled. Procurement cyclee. All of the above are part of the supply chain cycle view.Answer: eDifficulty: Moderate10. The customer order cycle occurs at thea. customer/retailer interface.b. retailer/distributor interface.c. distributor/manufacturer interface.d. manufacturer/supplier interface.e. none of the aboveAnswer: aDifficulty: Easy11. Which of the following is not a process in the customer order cycle?a. Customer arrivalb. Customer qualificationc. Customer order entryd. Customer order fulfillmente. Customer order receivingAnswer: bDifficulty: Moderate12. Customer arrival refers toa. the point in time when the customer has access to choices and makes adecision regarding a purchase.b. the customer informing the retailer of what they want to purchase and theretailer allocating product to the customer.c. the process where product is prepared and sent to the customer.d. the process where the customer receives the product and takesownership. e. none of the aboveAnswer: aDifficulty: Moderate13. The objective of the customer arrival process is toa. get the correct orders to customers by the promised due date at thelowest possible cost.b. maintain a record of product receipt and complete payment.c. maximize the conversion of customer arrivals to customer orders.d. ensure that orders are quickly and accurately entered and communicatedto other affected supply chain processes.e. none of the aboveAnswer: cDifficulty: Easy14. Customer order entry isa. the point in time when the customer has access to choices and makes adecision regarding a purchase.b. the customer informing the retailer of what they want to purchase and theretailer allocating product to the customer.c. the process where product is prepared and sent to the customer.d. the process where the customer receives the product and takesownership.e. none of the aboveAnswer: bDifficulty: Moderate15. The objective of customer order entry is toa. get the correct orders to customers by the promised due date at thelowest possible cost.b. maintain a record of product receipt and complete payment.c. maximize the conversion of customer arrivals to customer orders.d. ensure that orders are quickly and accurately entered and communicatedto other affected supply chain processes.e. none of the aboveAnswer: dDifficulty: Easy16. Customer order fulfillment refers toa. the point in time when the customer has access to choices and makes adecision regarding a purchase.b. the customer informing the retailer of what they want to purchase and theretailer allocating product to the customer.c. the process where product is prepared and sent to the customer.d. the process where the customer receives the product and takesownership.e. none of the aboveAnswer: cDifficulty: Moderate17. The objective of customer order fulfillment is toa. get the correct orders to customers by the promised due date at thelowest possible cost.b. maintain a record of product receipt and complete payment.c. maximize the conversion of customer arrivals to customer orders.d. ensure that orders are quickly and accurately entered and communicatedto other affected supply chain processes.e. none of the aboveAnswer: aDifficulty: Easy18. Customer order receiving isa. the point in time when the customer has access to choices and makes adecision regarding a purchase.b. the customer informing the retailer of what they want to purchase and theretailer allocates product to the customer.c. the process where product is prepared and sent to the customer.d. the process where the customer receives the product and takes ownership.e. none of the aboveAnswer: dDifficulty: Moderate19. The replenishment cycle occurs at thea. customer/retailer interface.b. retailer/distributor interface.c. distributor/manufacturer interface.d. manufacturer/supplier interface.e. none of the aboveAnswer: bDifficulty: Easy20. The processes involved in the replenishment cycle includea. retail order receiving.b. retail order entry.c. retail order trigger.d. retail order fulfillment.e. all of the aboveAnswer: eDifficulty: Moderate21. The processes included in the replenishment cycle include all of the followingexcepta. retail order receiving.b. retail order entry.c. retail order trigger.d. retail order fulfillment.e. none of the aboveAnswer: eDifficulty: Moderate22. The processes included in the replenishment cycle includea. order arrival.b. production scheduling.c. retail trigger.d. manufacturing.e. receiving.Answer: cDifficulty: Moderate23. The replenishment cycle is initiated whena. the customer walks into the supermarket.b. the customer calls a mail order telemarketing center.c. customers load items intended for purchase into their carts.d. a supermarket runs out of stock of a particular item.e. a product is received into stock at a store.Answer: dDifficulty: Hard24. The manufacturing cycle occurs at thea. customer/retailer interface.b. retailer/distributor interface.c. distributor/manufacturer interface.d. manufacturer/supplier interface.e. none of the aboveAnswer: cDifficulty: Easy25. The processes involved in the manufacturing cycle includea. receiving.b. manufacturing and shipping.c. production scheduling.d. order arrival.e. all of the aboveAnswer: eDifficulty: Moderate26. The processes involved in the manufacturing cycle includea. order trigger.b. production scheduling.c. order fulfillment.d. order entry.e. manufacturing order analysis.Answer: bDifficulty: Moderate27. The production scheduling process in the manufacturing cycle is similar to thea. order receiving process in the replenishment cycle.b. order fulfillment process in the replenishment cycle.c. order entry process in the replenishment cycle.d. order trigger process in the replenishment cycle.e. none of the above Answer: cDifficulty: Hard28. The manufacturing and shipping process in the manufacturing cycle is equivalentto thea. order receiving process in the replenishment cycle.b. order fulfillment process in the replenishment cycle.c. order entry process in the replenishment cycle.d. order trigger process in the replenishment cycle.e. none of the aboveAnswer: bDifficulty: Hard29. The procurement cycle occurs at thea. customer/retailer interface.b. retailer/distributor interface.c. distributor/manufacturer interface.d. manufacturer/supplier interface.e. none of the aboveAnswer: dDifficulty: Easy30. The relationship between the manufacturer and supplier during the procurementcycle is very similar to the relationship betweena. customer and retailer.b. retailer and distributor.c. retailer and manufacturer.d. distributor and manufacturer.e. manufacturer and customer.Answer: dDifficulty: Moderate31. The cycle view of the supply chain is useful when considering operationaldecisions, becausea. it categorizes processes based on whether they are initiated in responseto or in anticipation of customer orders.b. it specifies the roles and responsibilities of each member of the supplychain.c. processes are identified as either reactive or speculative.d. it focuses on processes that are external to the firm.e. it focuses on processes that are internal to the firm.Answer: bDifficulty: Hard32. The push/pull view of the supply chain is useful when considering strategicdecisions relating to supply chain design, becausea. it categorizes processes based on whether they are initiated in responseto or in anticipation of customer orders.b. it specifies the roles and responsibilities of each member of the supplychain.c. it clearly defines the processes involved and the owners of each process.d. it focuses on processes that are external to the firm.e. it focuses on processes that are internal to the firm.Answer: aDifficulty: Hard33. Which of the following statements about pull processes is accurate?a. May also be referred to as speculative processes.b. Execution is initiated in anticipation of customer orders.c. At the time of execution, demand must be forecast.d. May also be referred to as reactive processes.e. None of the above are accurate.Answer: dDifficulty: Easy34. Which of the following is not an accurate statement about pull processes?a. May also be referred to as speculative processes.b. Execution is initiated in response to a customer order.c. At the time of execution, demand is known with certainty.d. May also be referred to as reactive processes.e. All of the above are accurate.Answer: aDifficulty: Easy35. Which of the following statements about push processes is accurate?a. May also be referred to as speculative processes.b. Execution is initiated in response to customer orders.c. At the time of execution, demand is known with certainty.d. May also be referred to as reactive processes.e. None of the above are accurate.Answer: aDifficulty: Easy36. Which of the following is not an accurate statement about push processes?a. May also be referred to as speculative processes.b. Execution is initiated in anticipation of customer orders.c. At the time of execution, demand must be forecast.d. May also be referred to as reactive processes.e. All of the above are accurate.Answer: dDifficulty: Easy37. Supply chain macro processes include which of the following?a. Customer Relationship Management (CRM)b. Internal Supply Chain Management (ISCM)c. Supplier Relationship Management (SRM)d. all of the abovee. none of the aboveAnswer: dDifficulty: Easy38. Supply chain macro processes include which of the following? a. Internal Relationship Management (IRM)b. Customer Relationship Management (CRM)c. External Relationship Management (ERM)d. Supply Chain Relationship Management (SCRM)e. none of the aboveAnswer: bDifficulty: Moderate39. Supply chain macro processes include which of the following?a. Internal Relationship Management (IRM)b. External Relationship Management (ERM)c. Supplier Relationship Management (SRM)d. Supply Chain Relationship Management (SCRM)e. none of the aboveAnswer: cDifficulty: Moderate40. Activities involved in the Customer Relationship Management (CRM) macroprocess includea. planning of internal production and storage.b. order fulfillment.c. marketing.d. supply planning.e. demand planning.Answer: cDifficulty: Hard41. Activities involved in the Customer Relationship Management (CRM) macroprocess include all of the following excepta. demand planning.b. marketing.c. sales.d. order management.e. call center management.Answer: aDifficulty: Hard42. Activities involved in the Internal Supply Chain Management (ISCM) macroprocess includea. marketing.b. order fulfillment.c. sales.d. order management.e. call center management.Answer: bDifficulty: Hard43. Activities involved in the Internal Supply Chain Management (ISCM) macroprocess include all of the following excepta. planning of internal production and storage.b. order fulfillment.c. supply planning.d. demand planning.e. order management.Answer: eDifficulty: Hard44. Activities involved in the Supplier Relationship Management (SRM) macroprocess includea. planning of internal production and storage.b. order fulfillment.c. supply planning.d. supplier evaluation and selection.e. order management.Answer: dDifficulty: Moderate45. Activities involved in the Supplier Relationship Management (SRM) macroprocess include all of the following excepta. negotiation of supply terms.b. design collaboration.c. supply planning.d. supplier evaluation and selection.e. supply collaboration.Answer: cDifficulty: Hard46. The phenomenal success of 7-Eleven Japan is attributed toa. being in the right place at the right time.b. its supply chain design and management ability.c. having 9000 locations.d. serving fresh food.e. none of the aboveAnswer: bDifficulty: Moderate47. A key issue facing Toyota isa. developing an internet marketing system.b. whether to specialize in a particular market.c. design of its global production and distribution network.d. how to implement model changes.e. all of the aboveAnswer: cDifficulty: HardEssay/Problems1. Explain the 3 decision phases (categories) that must be made in a successfulsupply chain.Answer: The 3 decision phases that occur within a supply chain are supply chainstrategy (or design), supply chain planning and supply chain operation. Decisionsrelate to the flow of information, product and funds. The difference betweencategories depends upon the frequency of each decision and the time frame overwhich it has an impact. During the supply chain strategy phase, a companydetermines what the chain＊s configurations will be, how resources will beallocated, and what processes each stage will perform. This will establish thestructure of the supply chain for several years. Supply chain planning deals withdecisions with a time frame from 3 months up to a year. The planning phasemust work within the constraints established in the strategy phase. Planningdecisions include which markets to supply from which locations, subcontractingof manufacturing, inventory policies and timing and size of marketing promotions.The supply chain operation phase operates on a weekly or daily time horizon anddeals with decisions concerning individual customer orders.Difficulty: Hard2. Describe the cycle view of the processes within a supply chain.Answer: The cycle view divides the supply chain into a series of 4 cyclesbetween the 5 different stages of a supply chain. The cycles are the customerorder cycle, replenishment cycle, manufacturing cycle and procurement cycle.The customer order cycle occurs at the customer/retailer interface and includesall processes directly involved in receiving and filling the customer. Thereplenishment cycle occurs at the retailer/distributor interface and includes allprocesses involved in replenishing retailer inventory. The manufacturing cycletypically occurs at the distributor/manufacturer (orretailer/manufacturer) interfaceand includes all processes involved in replenishing distributor (or retailer)inventory. The procurement cycle occurs at the manufacturer/supplier interfaceand includes all processes necessary to ensure that the materials are availablefor manufacturing according to schedule.Difficulty: Moderate3. Explain the push/pull view of the processes within a supply chain.Answer: The push/pull view of the supply chain divides supply chain processesinto two categories based on whether they are executed in response to acustomer order or in anticipation of customer orders. Pull processes are initiatedin response to a customer order. Push processes are initiated and performed inanticipation of customer orders. The push/pull boundary separates pushprocesses from pull processes. This view is very useful when consideringstrategic decisions relating to supply chain design, because it forces a moreglobal consideration of supply chain processes as they relate to the customer.Difficulty: Moderate4. Explain the three macro processes within a supply chain.Answer: All processes within a supply chain can be classified into three macroprocesses which are Customer Relationship Management (CRM), InternalSupply Chain Management (ISCM), and Supplier Relationship Management(SRM). Customer Relationship Management (CRM) includes all processes that focus on the interface between the firm and its customers such as marketing,sales, call center management and order management. Internal Supply ChainManagement (ISCM) includes all processes that are internal to the firm such aspreparation of demand and supply plans, preparation of inventory managementpolicies, order fulfillment and planning of capacity. Supplier RelationshipManagement (SRM) includes all processes that focus on the interface between afirm and its suppliers such as evaluation and selection of suppliers, negotiation ofsupply terms and communication regarding new products and orders.Difficulty: Moderate5. Explain why supply chain flows are important.Answer: Supply chain flows are important, because there is a close connectionbetween the design and management of supply chain flows (product, information,and cash) and the success of a supply chain. The success of many companiescan be directly traced to the design and management of an appropriate supplychain. The failure of many businesses can be linked directly to their inability toeffectively design and manage supply chain flows.Difficulty: Moderate。
供应链管理(第三版)章节练习题题库及答案
供应链管理（第三版）章节练习题题库及答案第一章供应链认知（一）判断题（1）供应链不仅是一条连接供应商到用户的物料链、信息链、资金链，而且还是一条增值链。
（T ）（2）传统管理模式是以规模化需求和区域性的卖方市场为决策背景，通过规模效应降低成本，获得效益。
（ F ）（3）供应链管理这一名词最早出现于20世纪80年代，最初是由咨询业提出的。
（T ）（4）让最终顾客更满意是供应链全体成员的共同目标,顾客满意的实质是顾客获得超出他们承担的产品价格以上的那部分“价值”。
（T ）（5）供应链管理是以同步化、集成化生产计划为指导，以各种信息技术为支持，尤其以Internet/Intranet为依托。
（T ）（6）供应链管理整体成本最小化意味着每个节点企业的成本都是最小。
（ F ）（7）从成本方面来看，供应链管理是通过注重产品最终成本来优化供应链的。
（T ）（8）由于供应链节点企业有一个共同的追求目标，所以它们之间不再有竞争性。
（F ）（9）供应链管理中的“零库存”就是指节点企业的库存为零。
（ F ）（10）从系统的观点出发，改进服务、缩短时间、提高品质与减少库存、降低成本是可以兼得的。
（T ）二、单选题1、供应链是（C）结构。
A、直链B、支链C、网链D、环状2、供应链节点企业之间是一种（A ）关系。
A、需求与供应B、支配C、平等D、利益3、供应链管理因企业战略和适应市场需求变化的需要，链上节点企业需要动态地更新，这就使得供应链具有明显的（B ）。
A、复杂性B、动态性C、交叉性D、灵活性4、从20世纪80年代初到20世纪90年代初供应链管理处于（A ）。
A、初级阶段B、发展阶段C、成熟阶段D、建设阶段5、按照道格拉斯·兰伯特的思想，企业主动召回有问题的已售商品，属于供应链业务流程的（ B ）程序？A、订单配送B、反向物流（回流）C、需求管理D、制造流程管理三、多选题1、传统“纵向一体化”管理模式存在的弊端有（ABCD ）。
供应链管理第三版习题与答案样本
Chapter 17Information Technology and the Supply ChainTrue/False1. Information is crucial to the performance of a supplychain because it provides the basis upon which supply chain managers make decisions.Answer: TrueDifficulty: Easy2. Information is the supply chain driver that serves asthe glue allowing the other three drivers to worktogether to create an integrated, coordinated supplychain.Answer: TrueDifficulty: Moderate3. Information makes the supply chain visible to amanager so that he can make decisions to improve thesupply chain’s performance.Answer: TrueDifficulty: Moderate4. Information is not necessary for management to makedecisions over a broad scope that crosses bothfunctions and companies.Answer: TrueDifficulty: Easy5. Information must be 100 percent correct in order tomake good decisions.Answer: FalseDifficulty: Moderate6. To make good decisions, a manager needs to haveaccurate information regardless of how long it takes to acquire it.Answer: FalseDifficulty: Hard7. Often companies will have large amounts of data thatare not helpful with decision making.Answer: TrueDifficulty: Moderate8. Information is only a key ingredient at each stage ofthe supply chain, not within each phase of supplychain decision making.Answer: FalseDifficulty: Moderate9. The driver of IT in the supply chain has increasinglybeen the enterprise software developed to enableprocesses both within and across companies.Answer: TrueDifficulty: Moderate10. The unsuccessful categories of software will be thosefocused on the supply chain macro processes.Answer: FalseDifficulty: Easy11. This broadening of scope across which companies makedecisions emphasizes the importance of includingprocesses all along the supply chain when makingdecisions.Answer: TrueDifficulty: Moderate12. To increase the supply chain surplus (and thereforetheir firm’s own profitability) most effectively,firms must focus primarily on improving internalprocesses.Answer: FalseDifficulty: Moderate13. Functional performance is important to customersbecause it provides them with capabilities to create a competitive advantage.Answer: TrueDifficulty: Moderate14. The ability to integrate is important to a customerbecause applications that are easy to integrate aregenerally harder to get implemented and producingvalue.Answer: FalseDifficulty: Moderate15. Firms that work well with implementation partners andbuild up large groups of customers trained on theirsolutions have built a highly defensible position.Answer: TrueDifficulty: Moderate16. The goal of the CRM macro process is to negotiate aneffective contract that establishes parameters for asupplier in a way that best meets enterprise needs.Answer: FalseDifficulty: Hard17. Weakness in the CRM process results in demand beinglost and a poor customer experience because orders are not processed and executed effectively.Answer: TrueDifficulty: Easy18. CRM processes are crucial to the supply chain becauseof the lack of interaction between an enterprise andits customers.Answer: False。
供应链管理(第三版)第04章供应链库存管理
库存. Dec.
A
39.3 13.2 .34 65 197 91
A
38.6 12.0 .31 62 193 88
B
1.125 1.36 1.21 4 29 14
B
1.25 1.58 1.26 5 29 15
A
77.9 20.7 .27 118 304 132 36%
B
2.375 1.9 .81 6 39 20 43%
范围内的缺货 • 较低优先级。经营中需用这些物资，但可替代性高，
允许缺货
CVA法库存种类及其管理策略
库存 类型 最高优 先级
较高优 先级
中等优 先级
较低优 先级
特点
管理措施
经营管理中的关键物品，或 A类重点客户的存货
不许缺货
生产经营中的基础性物品， 允许偶尔缺货 或B类客户的存货
生产经营中比较重要的物品， 允许合理范围
风险分担实例
仓库
产品 AVG STD
CV
市场 1 A
39.3
13.2
.34
市场 2 A
38.6
12.0
.31Leabharlann 市场 1 B1.125 1.36
1.21
市场 2 B
1.25
1.58
1.26
风险分担实例
仓库
市场 1 市场 2 市场 1 市场 2 Cent. Cent
产品 AVG STD CV s S 平均 %
联合库存管理（JMI）
• JMI是一种在VMI的基础上发展起来的供应商与用户权利责 任平衡和风险共担的库存管理模式。与VMI的供应商单方 面地管理库存不同，联合库存管理(JMI)是供应商与客户 同时参与，共同制定库存计划，利益共享、风险分担的供 应链库存管理策略。
供应链管理课后习题答案
供应链管理课后习题答案第一章1.纵向一体化的企业拥有、管理并运作所有相关的业务职能。
横向一体化的企业由一些独立运营的企业组成，公司总部提供品牌、指导和一般战略。
比较并对比这两种类型企业的供应链战略。
答：纵向一体化企业旨在使公司各业务成分之间的互动更紧密，而且经常集中地管理它们。
这样的结构，可以更容易地通过中央决策除去供应链中的不同部分之间的冲突来实现系统的整体目标。
在横向一体化公司，协调公司内部各业务的供应链通常是没有效益的。
事实上，如果横向一体化中的每个企业都专注于它的核心功能，并以最佳状态运行，就可能达到总体的全局最优效果。
2.考虑一个企业重新设计其物流网络。
为数不多的几个集中仓库的优点是什么？大量靠近最终用户的仓库的优点是什么？答：少数位于市中心的仓库，允许公司利用风险分担，以提高服务水平并降低库存水平和成本。
不过，对外运输成本通常较高，交货间隔期较长。
另一方面，企业可以通过建立更多的靠近最终用户的仓库，以减少对外运输成本和交货间隔期。
然而，这种类型的系统将会使总库存水平和成本增加、规模经济下降、仓储费用增加，并且可能增加对内运输费用。
3.考虑一个企业选择运输服务提供商。
使用卡车承运商的优点是什么？使用诸如UPS这样的包裹速递公司的优点是什么？答：企业对运输服务的选择在很大程度上取决于公司要运输的产品的类型和大小，库存和交付的策略，和对灵活性的需求：1.如果是大量而稳定的运送大件物品或小件物品从仓库到需求点（店），货车运输会更好。
一个很好的例子就是仓库到超市之间的杂货送货。
要注意，在本例中，我们希望的是卡车满载时货物达到卡车装载量。
2.如果由制造商/仓库直接递送顾客的是相对低成本的项目，那么用快递公司更合适。
此外，快递公司可以根据客户的个人需要灵活的提供不同的运输方式。
4.企业库存水平较高有什么优点？有什么缺点？库存水平低有什么优点和缺点？答：1.高库存水平i. 优点:订单满足率(服务水平)高和订单执行快速。
供应链管理第三版Unit4习题与答案(最新整理)
Chapter 4Designing the Distribution Network in a Supply ChainTrue/False1. Distribution occurs between every pair of stages in the supply chain.Answer: TrueDifficulty: Moderate2. Distribution only occurs between manufacturing and consumers in the supplychain.Answer: FalseDifficulty: Moderate3. Companies in the same industry often select very different distribution networks,because the choice of the distribution network can be used to achieve a varietyof supply chain objectives ranging from low cost to high responsiveness.Answer: TrueDifficulty: Moderate4. Companies in the same industry should always select similar distributionnetworks, because their objectives will be similar.Answer: FalseDifficulty: Moderate5. A customer always wants the highest level of performance along all dimensionsof customer service, including response time, product variety, product availability, customer experience, order visibility, and returnability.Answer: FalseDifficulty: Moderate6. A customer does not necessarily want the highest level of performance along a lldimensions of customer service, including response time, product variety,product availability, customer experience, order visibility, and returnability.Answer: TrueDifficulty: Easy7. Outbound transportation costs per unit tend to be lower than inbound costs,because inbound lot sizes are typically larger.Answer: FalseDifficulty: Easy8. Outbound transportation costs per unit tend to be higher than inbound costs,because inbound lot sizes are typically larger.Answer: TrueDifficulty: Easy9. Transportation costs are high with drop-shipping because the average outbounddistance to the end consumer is large and package carriers are used to shipping the product.Answer: TrueDifficulty: Easy10. Transportation costs are low with drop-shipping because the average outbounddistance to the end consumer is small.Answer: FalseDifficulty: Easy11. The main advantage of in-transit merge over drop-shipping is the somewhatlower transportation cost and improved customer experience.Answer: TrueDifficulty: Moderate12. The main advantage of a distribution network with local storage is that it c anlower the delivery cost and provide a faster response than other networks.Answer: TrueDifficulty: Moderate13. The main advantage of a distribution network with local storage is that it c anlower the inventory and facility costs.Answer: FalseDifficulty: Moderate14. The major disadvantage of a distribution network with local storage is t heincreased delivery cost.Answer: FalseDifficulty: Moderate15. The major disadvantage of a distribution network with local storage is t heincreased inventory and facility costs.Answer: TrueDifficulty: Easy16. A distribution network designer needs to consider product characteristics as wellas network requirements when deciding on the appropriate delivery network.Answer: TrueDifficulty: Hard17. Only niche companies will end up using a single distribution n etwork.Answer: TrueDifficulty: Easy18. Most companies are best served by a single distribution network.Answer: FalseDifficulty: Moderate19. Distributors add value to a supply chain between a supply stage and a customerstage if there are many small players at the customer stage, each requiring asmall amount of the product at a time.Answer: TrueDifficulty: ModerateMultiple Choice1. The steps taken to move and store a product from the supplier stage to acustomer stage in the supply chain is referred to asa. transportation.b. retailing.c. wholesaling.d. distribution.e. manufacturing.Answer: dDifficulty: Easy2. Distribution is a key driver of the overall profitability of a firm becausea. the addition of distributors only adds cost to the supply chain.b. it directly impacts both the supply chain cost and the customer experience.c. it slows down the responsiveness of the supply chain.d. it cannot be developed as a part of supply chain strategy.e. Distribution is not a key driver of profitability.Answer: bDifficulty: Moderate3. The choice of the distribution network can be used to achieve supply c hainobjectives such asa. low cost.b. high responsiveness.c. high cost.d. high responsibility.e. a and b onlyAnswer: e Difficulty:Moderate4. Companies in the same industry often select very different distribution networksbecausea. some companies are poorly run.b. different companies try to avoid using the same approach.c. different companies have different objectives for their supply chain.d. all of the abovee. none of the aboveAnswer: cDifficulty: Moderate5. A poor/inappropriate distribution network cana. lead to high profitability.b. hurt the level of service customers receive while increasing cost.c. have a significant negative impact on the profitability of a firm.d. all of the abovee. b and c onlyAnswer: d Difficulty:Moderate6. Which of the following would not be the result of a poor/inappropriate distributionnetwork?a. High profitabilityb. Low level of customer servicec. High costd. Poor profitabilitye. None of the above are true.Answer: aDifficulty: Easy7. On which dimensions should the performance of a distribution network b eevaluated at the highest level?a. Profitability of individual supply chain componentsb. Efficiency of overall supply chain networkc. Customer needs that are metd. Cost of meeting customer needse. c and d onlyAnswer: e Difficulty:Hard8. Which of the following are measures of customer service that are influenced bythe structure of the distribution network?a. Response timeb. Product varietyc. Product availabilityd. Customer experiencee. all of the aboveAnswer: eDifficulty: Easy9. Which of the following are measures of customer service that are influenced bythe structure of the distribution network?a. Returnabilityb. Order visibilityc. Customer experienced. Product availabilitye. all of the aboveAnswer: eDifficulty: Moderate10. Which of the following is not a measure of customer service that is influenced bythe structure of the distribution network?a. Returnabilityb. Customer experiencec. Customer maturityd. Product availabilitye. All of the above are measures of customer service.Answer: cDifficulty: Easy11. The time between when a customer places an order and receives delivery isa. response time.b. product variety.c. product availability.d. customer experience.e. order visibility.Answer: aDifficulty: Easy12. The number of different products/configurations that a customer desires from thedistribution network isa. response time.b. product variety.c. product availability.d. customer experience.e. order visibility.Answer: bDifficulty: Easy13. The probability of having a product in stock when a customer order arrives isa. response time.b. product variety.c. product availability.d. customer experience.e. order visibility.Answer: cDifficulty: Easy14. The ease with which the customer can place and receive their order as well asother aspects of value that the sales staff provides isa. customer experience.b. order visibility.c. product availability.d. response time.e. returnability.Answer: aDifficulty: Easy15. The ability of the customer to track their order from placement to delivery isa. customer experience.b. order visibility.c. product availability.d. response time.e. returnability.Answer: bDifficulty: Easy16. The ease with which a customer can return unsatisfactory merchandise and theability of the network to handle such returns isa. customer experience.b. order visibility.c. product availability.d. response time.e. returnability.Answer: eDifficulty: Easy17. The costs incurred in bringing material into a facility area. sourcing transportation costs.b. outbound transportation costs.c. crossbound transportation costs.d. inbound transportation costs.e. none of the aboveAnswer: dDifficulty: Easy18. The costs incurred in sending material out of a facility area. sourcing transportation costs.b. outbound transportation costs.c. crossbound transportation costs.d. inbound transportation costs.e. none of the aboveAnswer: bDifficulty: Easy19. Outbound transportation costs per unit tend to bea. about the same as inbound costs.b. higher than inbound costs.c. lower than inbound costs.d. neither higher or lower than inbound costs.e. none of the aboveAnswer: bDifficulty: Moderate20. As the number of facilities in a supply chain increasesa. the inventory and resulting inventory costs also increase.b. the inventory and resulting inventory costs decrease.c. the inventory increases and resulting inventory costs decrease.d. the inventory decreases and resulting inventory costs increase.e. the inventory and resulting inventory costs remain the same.Answer: aDifficulty: Moderate21. As the response time desired by the customer decreases, the required number offacilities in the distribution networka. decreases.b. remains the same.c. increases.d. increases and then decreases.e. none of the aboveAnswer: cDifficulty: Moderate22. As the number of facilities in a supply chain increases, total transportation costa. decreases.b. remains the same.c. increases.d. increases to a point and then decreases.e. decreases to a point and then increases.Answer: eDifficulty: Hard23. As the number of facilities in a supply chain increases, total facility costsa. decrease.b. remain the same.c. increase.d. increase to a point and then decrease.e. decrease to a point and then increase.Answer: cDifficulty: Moderate24. Total logistics costs for a supply chain network are a sum ofa. inventory and facility costs.b. inventory, facility, and distributor costs.c. facility, transportation, and distributor costs.d. inventory, transportation, and facility costs.e. none of the aboveAnswer: dDifficulty: Moderate25. As the number of facilities in a supply chain network increases, total logisticscosts willa. decrease.b. decrease at first and then increase.c. increase.d. increase at first and then decrease.e. neither increase or decrease.Answer: bDifficulty: Moderate26. Which of the following are key decisions in the design of a distribution network?a. Will product be delivered to the customer location or picked up from apre-ordained site?b. Will product flow through a production facility?c. Will product flow through an intermediary (or intermediate location)?d. all of the abovee. a and c onlyAnswer: e Difficulty:Moderate27. Which of the following is not a distinct distribution network design that may beused to move products from factory to customer?a. Manufacturer storage with direct shippingb. Manufacturer storage with distributor pickupc. Distributor storage with package carrier deliveryd. Distributor storage with last mile deliverye. Manufacturer/distributor storage with customer pickupAnswer: bDifficulty: Moderate28. Which of the following is not a distinct distribution network design that may beused to move products from factory to customer?a. Manufacturer storage with direct shippingb. Manufacturer storage with direct shipping and in-transit mergec. Distributor storage with package carrier deliveryd. Distributor storage with manufacturer pickupe. Retail storage with customer pickupAnswer: dDifficulty: Moderate29. In which distribution network design is product shipped directly from themanufacturer to the end customer, bypassing the retailer (who takes the orderand initiates the delivery request)?a. Manufacturer storage with direct shippingb. Manufacturer storage with direct shipping and in-transit mergec. Distributor storage with package carrier deliveryd. Distributor storage with last mile deliverye. Manufacturer/distributor storage with customer pickupAnswer: aDifficulty: Easy30. Which distribution network is also referred to as drop-shipping with productdelivered directly from the manufacturer to the customer location?a. Manufacturer storage with direct shippingb. Manufacturer storage with direct shipping and in-transit mergec. Distributor storage with package carrier deliveryd. Distributor storage with last mile deliverye. Manufacturer/distributor storage with customer pickupAnswer: aDifficulty: Moderate31. Advantages of manufacturer storage with direct shipping includea. the ability to reduce cost of inventory by centralizing inventories at themanufacturer.b. offering the manufacturer the opportunity to postpone customization untilafter the customer order has been placed.c. supply chains save on the fixed cost of facilities, because the need forother warehousing space in the supply chain has been eliminated.d. providing a good customer experience in the form of delivery to thecustomer location.e. all of the aboveAnswer: eDifficulty: Moderate32. Which of the following is an advantage of manufacturer storage with directshipping?a. Transportation costs are low because the average outbound distance tothe end consumer is small and package carriers are used to shipping theproduct.b. Supply chains save on the fixed cost of facilities, because the need forother warehousing space in the supply chain has been eliminated.c. Response times tend to be small because the order has to be transmittedfrom the retailer to the manufacturer.d. Order tracking is easy to implement because of the complete integrationof information systems at both the retailer and the manufacturer.e. The handling of returns is likely to be simple and inexpensive, improvingcustomer satisfaction.Answer: b Difficulty:Moderate33. Disadvantages of manufacturer storage with direct shipping includea. Transportation costs are high because the average outbound distance tothe end consumer is large and package carriers are used to shipping theproduct.b. Response times tend to be large because the order has to be transmittedfrom the retailer to the manufacturer and shipping distances are onaverage longer from the manufacturer’s centralized site.c. Order tracking becomes harder to implement because it requirescomplete integration of information systems at both the retailer and themanufacturer.d. The handling of returns is likely to be difficult and more expensive, h urtingcustomer satisfaction.e. all of the aboveAnswer: eDifficulty: Moderate34. Which of the following would be a disadvantage of manufacturer storage withdirect shipping?a. The ability to reduce cost of inventory by centralizing inventories at themanufacturer.b. The manufacturer has to postpone customization until after the customerorder has been placed.c. Supply chains have to eliminate other warehousing space to save on thefixed cost of facilities.d. Response times tend to be large because the order has to be transmittedfrom the retailer to the manufacturer and shipping distances are onaverage longer from the manufacturer’s centralized site.e. Provides a good customer experience when a single order containingproducts from several manufacturers is delivered in partial shipments.Answer: d Difficulty:Moderate35. Which distribution network design is similar to pure drop-shipping, except thatpieces of the order coming from different locations are combined so that thecustomer gets a single delivery?a. Manufacturer storage with direct shippingb. Manufacturer storage with direct shipping and in-transit mergec. Distributor storage with package carrier deliveryd. Distributor storage with manufacturer pickupe. Retail storage with customer pickupAnswer: bDifficulty: Moderate36. The main advantage of in-transit merge over drop-shipping isa. the ability to reduce cost of inventory by centralizing inventories at themanufacturer.b. supply chains save on the fixed cost of facilities, because the need forother warehousing space in the supply chain has been eliminated.c. somewhat lower transportation cost and improved customer experience.d. order tracking is easy to implement because of the complete integrationof information systems at both the retailer and the manufacturer.e. the handling of returns is likely to be simple and inexpensive, i mprovingcustomer satisfaction.Answer: c Difficulty:Moderate37. The major disadvantage of in-transit merge compared to drop-shipping isa. transportation costs are high because the average outbound distance to theend consumer is large and package carriers are used to shipping the product.b. response times tend to be large because the order has to be transmitted fromthe retailer to the manufacturer and shipping distances are on average longerfrom the manufacturer’s centralized site.c. order tracking becomes harder to implement because it requires completeintegration of information systems at both the retailer and the manufacturer.d. the additional effort during the merge itself.e. the handling of returns is likely to be difficult and more expensive, hurtingcustomer satisfaction.Answer: dDifficulty: Easy38. Which distribution network design is being used when inventory is not held bymanufacturers at the factories, but is held by distributors/retailers in intermediate warehouses and package carriers are used to transport products from theintermediate location to the final customer?a. Manufacturer storage with direct shippingb. Manufacturer storage with direct shipping and in-transit mergec. Distributor storage with package carrier deliveryd. Distributor storage with manufacturer pickupe. Retail storage with customer pickupAnswer: cDifficulty: Easy39. Which of the following is an advantage of distributor storage with carrier delivery?a. Inventory cost is higher than with manufacturer storage.b. Product variety is lower than with manufacturer storage.c. Order visibility for the customer is easier than with manufacturer storage.d. Higher cost to provide the same level of product availability asmanufacturer storage.e. Cost of facilities and handling is somewhat higher than manufacturerstorage.Answer: c Difficulty:Moderate40. Which of the following is a disadvantage of distributor storage with carrierdelivery?a. Information infrastructure is simpler than manufacturer storage.b. Response time is faster than with manufacturer storage.c. Returnability is easier than with manufacturer storage.d. Product variety is lower than with manufacturer storage.e. Transportation cost is lower than with manufacturer storage.Answer: dDifficulty: Moderate41. Which distribution network design is being used when the distributor/retailerdelivers the product to the customer’s home instead of using a package carrier?a. Manufacturer storage with direct shippingb. Manufacturer/distributor storage with customer pickupc. Distributor storage with package carrier deliveryd. Distributor storage with last mile deliverye. Retail storage with customer pickupAnswer: dDifficulty: Moderate42. Which of the following is an advantage of distributor storage with last miledelivery?a. More expensive to provide product availability than any other optionexcept retail stores.b. Inventory cost is higher than distributor storage with package carrierdelivery.c. Response time is very quick ranging from same day to next day delivery.d. Transportation cost is higher than any other distribution option.e. Returnability is harder and more expensive than a retail network.Answer: cDifficulty: Easy43. Which of the following is a disadvantage of distributor storage with last miledelivery?a. Transportation cost is higher than any other distribution option.b. Information cost is similar to distributor storage with package carrierdelivery.c. Customer experience is very good, particularly for bulky items.d. Returnability is easier to implement than other options.e. Order traceability is less of an issue and easier to implement thanmanufacturer storage or distributor storage with package carrier delivery.Answer: aDifficulty: Hard44. Which distribution network design is being used when inventory is stored at themanufacturer or distributor warehouse but customers place their orders online or on the phone and then come to designated pickup points to collect their o rders?a. Manufacturer storage with direct shippingb. Manufacturer/distributor storage with customer pickupc. Distributor storage with package carrier deliveryd. Distributor storage with last mile deliverye. Retail storage with customer pickupAnswer: bDifficulty: Moderate45. Which of the following is an advantage of manufacturer/distributor storage w ithcustomer pickup?a. Facility costs can be very high if new facilities have to be built.b. Transportation cost is lower than the use of package carriers, especially ifusing an existing delivery network.c. Order visibility is difficult but essential.d. Product variety is similar to other manufacturer or distributor storageoptions.e. Significant investment in information infrastructure required.Answer: bDifficulty: Moderate46. Which of the following is a disadvantage of manufacturer/distributor storage withcustomer pickup?a. Customer experience is lower than other options because of the lack o fhome delivery.b. Response time is similar to package carrier delivery with manufacturer ordistributor storage.c. Returnability is somewhat easier given that pickup location can handlereturns.d. Product availability is similar to other manufacturer or distributor storageoptions.e. Facilities costs are lower if existing facilities are used.Answer: aDifficulty: Hard47. Which distribution network design is being used when inventory is stored locallyat retail stores and customers walk into the retail store or place an order online or on the phone and pick it up at the retail store?a. Manufacturer storage with direct shippingb. Manufacturer/distributor storage with customer pickupc. Distributor storage with package carrier deliveryd. Distributor storage with last mile deliverye. Retail storage with customer pickupAnswer: eDifficulty: Easy48. Which of the following is an advantage of retail storage with customer pickup?a. Inventory cost is higher than all other options.b. Transportation cost is lower than all other options.c. Facilities and handling costs are higher than other options.d. Product variety is lower than all other options.e. Product availability is more expensive to provide than all other options.Answer: bDifficulty: Moderate49. Which of the following is a disadvantage of retail storage with customer pickup?a. Returnability is easier than other options given that pickup location c anhandle returns.b. Inventory cost is higher than all other options.c. Transportation cost is lower than all other options.d. Facilities and handling costs are lower than other options.e. Product variety is higher than all other options.Answer: bDifficulty: Moderate50. Distributors add value to a supply chain between a supply stage and a customerstagea. if there is a small number of customers requiring a large amount ofproduct.b. if there is a large number of customers requiring a large amount o fproduct.c. if there are many small players at the customer stage, each requiring asmall amount of the product at a time.d. if there are a few large players at the customer stage, each requiring alarge amount of the product at a time.e. Distributors do not add value to a supply chain.Answer: cDifficulty: Moderate51. Improvement in supply chain performance at the result of distributors occurs forwhich of the following reasons?a. Reduction in transportation cost because of LTL shipments frommanufacturers to distributor.b. Reduction in outbound transportation cost because the distributorcombines products from many customers into a single outboundshipment.c. Reduction in inventory costs because distributor disaggregates s afetyinventory rather than aggregating at each retailer.d. A more stable order stream from distributor to manufacturer (compared toerratic orders from each retailer) allows manufacturers to lower cost byplanning production more effectively.e. By carrying inventory closer to the point of sale, manufacturers are able toprovide a better response time than distributors can.Answer: dDifficulty: Hard52. Which of the following statements about distribution networks is true?a. The ownership structure of the distribution network can have as big animpact as the type of distribution network.b. The choice of a distribution network has very long-term consequences.c. The choice of an exclusive distribution strategy may be advantageous.d. All of the above are true.e. None of the above are true.Answer: dDifficulty: HardEssay/Problems1. Explain the measures of customer service that are influenced by the structure ofthe distribution network.Answer: Response time is the time between when a customer places an orderand receives delivery.Product variety is the number of different products/configurations that acustomer desires from the distribution network.Availability is the probability of having a product in stock when a customer order arrives.Customer experience includes the ease with which the customer can place and receive their order. It also includes purely experiential aspects, such as thepossibility of getting a cup of coffee and the value that the sales staff provides.Order visibility is the ability of the customer to track their order from placement to delivery.Returnability is the ease with which a customer can return unsatisfactorymerchandise and the ability of the network to handle such returns.Difficulty: Moderate2. Explain how the design of the distribution network affects the cost of the f oursupply chain drivers.Answer: As the number of facilities in a supply chain increases, the inventory and resulting inventory costs also increase. To decrease inventory costs, firms try toconsolidate and limit the number of facilities in their supply chain network.Outbound transportation costs per unit tend to be higher than inbound costsbecause inbound lot sizes are typically larger. Increasing the number of。
《供应链管理》习题和答案要点
专科物流专业《供应链管理》练习题姓名学号班级练习题一1. 供应链运行绩效的评估（）A．涉及到的是供应链上的部分企业 B．涉及到了供应链上所有的企业；C．只涉及到核心企业 D．只与上下游企业之间有关系。
2.下列不属于供应链环境管理下的库存问题的是( ）A、侧重于优化单一的库存成本B、供应链的战略与规划问题C、供应链的运作问题D、信息类问题3。
不属于产品生命周期的是哪个（）A。
计划期 B。
成长期C。
成熟期 D.衰退期4。
供应链合作伙伴关系的主要目的是（）A。
缩短采购提前期，提高供货的柔性B.加快资金周转C。
通过缩短供应链总周期,达到降低成本和提高质量的目的D.减少供应商数目5．（）指超越一家一户的以一个社会为范畴面向社会为目的的物流。
A. 宏观物流 B。
社会物流C. 微观物流D.企业物流6。
下列不属于QR对厂商的优点的是（）A。
更好的为顾客服务 B。
降低了费用C. 生产计划准确D.增加了收入7、下列不是供应链特性的是（）A.供应链是交错链状的网络结构。
B。
供应链是企业的主体部分。
C。
供应链是一条增值链。
D。
供应链的网络结构是由顾客需求拉动的。
8、属于多级库存优化与控制的方法有（ )A。
减少成本 B。
中心化（集中式)策略C.改进服务质量D.获得更多的市场信息9．TOC理论对供应链的启迪是企业的经营业绩应该是加强链条中（）。
A．最强的一环 B。
最薄弱的一环C。
所有环节 D。
部分环节10。
建立战略合作关系的第一步必须明确战略关系对于企业的必要性，企业必须评估潜在的( )A、利益与风险B、成本与风险C、资金与风险D、投资与风险11。
下列不属于供应链环境管理下的库存问题的是（）A、侧重于优化单一的库存成本B、供应链的战略与规划问题C、供应链的运作问题D、信息类问题12.供应链管理中提到的客户主要是指（ )A、只是指最终的消费者B、与企业内部的部门无关C、可以指代供应链上的每个相关企业和部门D、只指代渠道分销员13.对于供应链下库存管理的方法，以下说法正确的是（）A、联合库存管理比供应商管理库存的方式更优越B、制造商管理库存体现了战略供应商联盟的新型合作企业合作关系C、联合库存管理体现了战略供应商联盟的新型企业合作关系D、自动库存补充方法体现了战略供应商联盟的新型企业合作关系14。
供应链管理第三版Unit4习题与答案
c. high cost.
d. high responsibility.
e. a and b only
Answer: e
Difficulty: Moderate
4. Companies in the same industry often select very different distribution networks
distance to the end consumer is small.
Answer: False
Difficulty: Easy
11. The main advantage of in-transit merge over drop-shipping is the somewhat
Multiple Choice
1. The steps taken to move and store a product from the supplier stage to a
customer stage in the supply chain is referred to as
3. Companies in the same industry often select very different distribution networks,
because the choice of the distribution network can be used to achieve a variety
distance to the end consumer is large and package carriers are used to shipping
供应链产品第三版习题答案
供应链产品第三版习题答案供应链产品第三版习题答案在供应链管理领域，供应链产品是非常重要的一环。
通过供应链产品的学习和实践，可以帮助我们更好地理解供应链的运作机制和管理方法。
为了帮助读者更好地掌握供应链产品的知识，本文将提供供应链产品第三版习题的答案，并对其中一些重要的问题进行深入讨论。
第一章：供应链管理概述1. 什么是供应链管理？答案：供应链管理是指通过有效的协调和控制，将原材料供应商、制造商、分销商和最终用户连接在一起，以实现产品从生产到消费的全过程管理。
它包括供应商选择、采购、生产计划、物流管理等方面。
2. 为什么供应链管理对企业至关重要？答案：供应链管理可以帮助企业降低成本、提高效率、提升客户满意度和竞争力。
通过优化供应链，企业可以更好地满足客户需求，提供高质量的产品和服务，并实现可持续发展。
第二章：供应链战略规划1. 什么是供应链战略规划？答案：供应链战略规划是指企业在制定供应链战略时所进行的规划活动。
它包括制定供应链目标、确定供应链策略、设计供应链网络等方面。
2. 供应链战略规划的重要性是什么？答案：供应链战略规划可以帮助企业确定供应链的长期发展方向，提高企业的竞争力和市场地位。
它可以帮助企业更好地应对市场变化，降低供应链风险，并提高供应链的效率和灵活性。
第三章：供应链设计与优化1. 什么是供应链设计？答案：供应链设计是指根据企业的需求和目标，设计供应链的结构和流程。
它包括确定供应链的组织结构、选择供应链合作伙伴、设计供应链流程等方面。
2. 如何进行供应链优化？答案：供应链优化可以通过优化供应链流程、改进供应链合作伙伴关系、提高供应链信息系统的效率等方式来实现。
此外，供应链优化还需要不断地进行监控和评估，以确保优化效果的持续性。
第四章：供应链执行与控制1. 什么是供应链执行？答案：供应链执行是指按照供应链计划和要求，进行供应链活动的实施和管理。
它包括供应商管理、采购管理、生产计划执行、物流管理等方面。
供应链管理(第三版)习题 (9)[5页]
![供应链管理(第三版)习题 (9)[5页]](https://img.taocdn.com/s3/m/17b7071cfe00bed5b9f3f90f76c66137ee064f23.png)
第四章供应链的运作（一）判断题（1）供应链的库存水平越高，其对市场的响应速度就越慢，客户的满意度就越低。
（ F ）（2）在进货总数不变的情况下，增加订货次数，会减少库存成本。
（T ）（3）安全库存是用来满足不可预知的突发需求的，如果需求是确定的，就不需要安全库存。
（T ）（4）如果面对的是那些以价格作为主要决策依据的客户，可以通过低成本的运输方式来提高产品价格，这时响应速度就处于次要位置。
（F ）（5）运输速度越快，运输成本就越高，但对市场的响应速度快。
（T ）（6）在供应链协同中，战术协同处于承上启下的位置，是供应链协同管理的中心问题。
（T ）（7）供应链节点企业的减少，主体利益的矛盾性和供应链环节的不确定性，导致供应链协同很困难。
（ F ）（8）供应链所有权的分散使供应链运作变得很容易。
（ F ）（9）电子供应链的实施，能够降低存货水平，但不能缩短交易时间。
（ F ）（10）供应链的维持需要各节点企业相互信任、相互合作、信息共享。
（T ）（二）单选题1、业务流程再造的英文缩写是（C ）。
A、ERPB、CRMC、BPRD、EDI2、利用（B ），在淡季进行大量库存，为无法提供满足全部产品的旺季需求做储备。
A、周转库存B、季节库存C、安全库存D、循环库存3、（ D ）是供应链运营中最大的驱动要素。
A、库存B、运输C、设施D、信息4、供应链运营的制约因素有（C ）。
A、库存B、设施C、产品种类的增加D、运输5、供给和需求的缓冲作用是通过调节（A ）来实现的。
A、库存储备B、设备C、运输D、物流（二）多选题1、供应链运营的四个主要动力因素（ABCD ），这些因素相互作用，决定了供应链的获利水平和对市场的响应速度。
A、库存B、运输C、设备D、信息E、供应链环节增多2、供应链运营的制约因素包括（ABCDE ）A、产品种类飞速膨胀B、产品生命周期缩短C、顾客需求不断增加D、供应链的复杂性和变化性E、业务外包导致供应链环节的增加3、供应链运营模式有（ABC ）。
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Chapter 4Designing the Distribution Network in a Supply ChainTrue/False1.Distribution occurs between every pair of stages in the supply chain.Answer: TrueDifficulty: Moderate2.Distribution only occurs between manufacturing and consumers in thesupply chain.Answer: FalseDifficulty: Moderatepanies in the same industry often select very different distributionnetworks, because the choice of the distribution network can be used toachieve a variety of supply chain objectives ranging from low cost tohigh responsiveness.Answer: TrueDifficulty: Moderatepanies in the same industry should always select similar distributionnetworks, because their objectives will be similar.Answer: FalseDifficulty: Moderate5. A customer always wants the highest level of performance along alldimensions of customer service, including response time, product variety, product availability, customer experience, order visibility, andreturnability.Answer: FalseDifficulty: Moderate6. A customer does not necessarily want the highest level of performancealong all dimensions of customer service, including response time,product variety, product availability, customer experience, ordervisibility, and returnability.Answer: TrueDifficulty: Easy7.Outbound transportation costs per unit tend to be lower than inboundcosts, because inbound lot sizes are typically larger.Answer: FalseDifficulty: Easy8.Outbound transportation costs per unit tend to be higher than inboundcosts, because inbound lot sizes are typically larger.Answer: TrueDifficulty: Easy9.Transportation costs are high with drop-shipping because the averageoutbound distance to the end consumer is large and package carriers are used to shipping the product.Answer: TrueDifficulty: Easy10.Transportation costs are low with drop-shipping because the averageoutbound distance to the end consumer is small.Answer: FalseDifficulty: Easy11.The main advantage of in-transit merge over drop-shipping is thesomewhat lower transportation cost and improved customer experience.Answer: TrueDifficulty: Moderate12.The main advantage of a distribution network with local storage is thatit can lower the delivery cost and provide a faster response than other networks.Answer: TrueDifficulty: Moderate13.The main advantage of a distribution network with local storage is thatit can lower the inventory and facility costs.Answer: FalseDifficulty: Moderate14.The major disadvantage of a distribution network with local storage isthe increased delivery cost.Answer: FalseDifficulty: Moderate15.The major disadvantage of a distribution network with local storage isthe increased inventory and facility costs.Answer: TrueDifficulty: Easy16. A distribution network designer needs to consider productcharacteristics as well as network requirements when deciding on theappropriate delivery network.Answer: TrueDifficulty: Hard17.Only niche companies will end up using a single distribution network.Answer: TrueDifficulty: Easy18.Most companies are best served by a single distribution network.Answer: FalseDifficulty: Moderate19.Distributors add value to a supply chain between a supply stage and acustomer stage if there are many small players at the customer stage,each requiring a small amount of the product at a time.Answer: TrueDifficulty: ModerateMultiple Choice1.The steps taken to move and store a product from the supplier stage to acustomer stage in the supply chain is referred to asa.transportation.b.retailing.c.wholesaling.d.distribution.e.manufacturing.Answer: dDifficulty: Easy2.Distribution is a key driver of the overall profitability of a firmbecausea.the addition of distributors only adds cost to the supply chain.b.it directly impacts both the supply chain cost and the customerexperience.c.it slows down the responsiveness of the supply chain.d.it cannot be developed as a part of supply chain strategy.e.Distribution is not a key driver of profitability.Answer: bDifficulty: Moderate3.The choice of the distribution network can be used to achieve supplychain objectives such asa.low cost.b.high responsiveness.c.high cost.d.high responsibility.e. a and b onlyAnswer: eDifficulty: Moderatepanies in the same industry often select very different distributionnetworks becausea.some companies are poorly run.b.different companies try to avoid using the same approach.c.different companies have different objectives for their supplychain.d.all of the abovee.none of the aboveAnswer: cDifficulty: Moderate5. A poor/inappropriate distribution network cana.lead to high profitability.b.hurt the level of service customers receive while increasing cost.c.have a significant negative impact on the profitability of a firm.d.all of the abovee. b and c onlyAnswer: dDifficulty: Moderate6.Which of the following would not be the result of a poor/inappropriatedistribution network?a.High profitabilityb.Low level of customer servicec.High costd.Poor profitabilitye.None of the above are true.Answer: aDifficulty: Easy7.On which dimensions should the performance of a distribution network beevaluated at the highest level?a.Profitability of individual supply chain componentsb.Efficiency of overall supply chain networkc.Customer needs that are metd.Cost of meeting customer needse. c and d onlyAnswer: eDifficulty: Hard8.Which of the following are measures of customer service that areinfluenced by the structure of the distribution network?a.Response timeb.Product varietyc.Product availabilityd.Customer experiencee.all of the aboveAnswer: eDifficulty: Easy9.Which of the following are measures of customer service that areinfluenced by the structure of the distribution network?a.Returnabilityb.Order visibilityc.Customer experienced.Product availabilitye.all of the aboveAnswer: eDifficulty: Moderate10.Which of the following is not a measure of customer service that isinfluenced by the structure of the distribution network?a.Returnabilityb.Customer experiencec.Customer maturityd.Product availabilitye.All of the above are measures of customer service.Answer: cDifficulty: Easy11.The time between when a customer places an order and receives deliveryisa.response time.b.product variety.c.product availability.d.customer experience.e.order visibility.Answer: aDifficulty: Easy12.The number of different products/configurations that a customer desiresfrom the distribution network isa.response time.b.product variety.c.product availability.d.customer experience.e.order visibility.Answer: bDifficulty: Easy13.The probability of having a product in stock when a customer orderarrives isa.response time.b.product variety.c.product availability.d.customer experience.e.order visibility.Answer: cDifficulty: Easy14.The ease with which the customer can place and receive their order aswell as other aspects of value that the sales staff provides isa.customer experience.b.order visibility.c.product availability.d.response time.e.returnability.Answer: aDifficulty: Easy15.The ability of the customer to track their order from placement todelivery isa.customer experience.b.order visibility.c.product availability.d.response time.e.returnability.Answer: bDifficulty: Easy16.The ease with which a customer can return unsatisfactory merchandise andthe ability of the network to handle such returns isa.customer experience.b.order visibility.c.product availability.d.response time.e.returnability.Answer: eDifficulty: Easy17.The costs incurred in bringing material into a facility area.sourcing transportation costs.b.outbound transportation costs.c.crossbound transportation costs.d.inbound transportation costs.e.none of the aboveAnswer: dDifficulty: Easy18.The costs incurred in sending material out of a facility area.sourcing transportation costs.b.outbound transportation costs.c.crossbound transportation costs.d.inbound transportation costs.e.none of the aboveAnswer: bDifficulty: Easy19.Outbound transportation costs per unit tend to bea.about the same as inbound costs.b.higher than inbound costs.c.lower than inbound costs.d.neither higher or lower than inbound costs.e.none of the aboveAnswer: bDifficulty: Moderate20.As the number of facilities in a supply chain increasesa.the inventory and resulting inventory costs also increase.b.the inventory and resulting inventory costs decrease.c.the inventory increases and resulting inventory costs decrease.d.the inventory decreases and resulting inventory costs increase.e.the inventory and resulting inventory costs remain the same.Answer: aDifficulty: Moderate21.As the response time desired by the customer decreases, the requirednumber of facilities in the distribution networka.decreases.b.remains the same.c.increases.d.increases and then decreases.e.none of the aboveAnswer: cDifficulty: Moderate22.As the number of facilities in a supply chain increases, totaltransportation costa.decreases.b.remains the same.c.increases.d.increases to a point and then decreases.e.decreases to a point and then increases.Answer: eDifficulty: Hard23.As the number of facilities in a supply chain increases, total facilitycostsa.decrease.b.remain the same.c.increase.d.increase to a point and then decrease.e.decrease to a point and then increase.Answer: cDifficulty: Moderate24.Total logistics costs for a supply chain network are a sum ofa.inventory and facility costs.b.inventory, facility, and distributor costs.c.facility, transportation, and distributor costs.d.inventory, transportation, and facility costs.e.none of the aboveAnswer: dDifficulty: Moderate25.As the number of facilities in a supply chain network increases, totallogistics costs willa.decrease.b.decrease at first and then increase.c.increase.d.increase at first and then decrease.e.neither increase or decrease.Answer: bDifficulty: Moderate26.Which of the following are key decisions in the design of a distributionnetwork?a.Will product be delivered to the customer location or picked upfrom a pre-ordained site?b.Will product flow through a production facility?c.Will product flow through an intermediary (or intermediatelocation)?d.all of the abovee. a and c onlyAnswer: eDifficulty: Moderate27.Which of the following is not a distinct distribution network designthat may be used to move products from factory to customer?a.Manufacturer storage with direct shippingb.Manufacturer storage with distributor pickupc.Distributor storage with package carrier deliveryd.Distributor storage with last mile deliverye.Manufacturer/distributor storage with customer pickupAnswer: bDifficulty: Moderate28.Which of the following is not a distinct distribution network designthat may be used to move products from factory to customer?a.Manufacturer storage with direct shippingb.Manufacturer storage with direct shipping and in-transit mergec.Distributor storage with package carrier deliveryd.Distributor storage with manufacturer pickupe.Retail storage with customer pickupAnswer: dDifficulty: Moderate29.In which distribution network design is product shipped directly fromthe manufacturer to the end customer, bypassing the retailer (who takes the order and initiates the delivery request)?a.Manufacturer storage with direct shippingb.Manufacturer storage with direct shipping and in-transit mergec.Distributor storage with package carrier deliveryd.Distributor storage with last mile deliverye.Manufacturer/distributor storage with customer pickupAnswer: aDifficulty: Easy30.Which distribution network is also referred to as drop-shipping withproduct delivered directly from the manufacturer to the customerlocation?a.Manufacturer storage with direct shippingb.Manufacturer storage with direct shipping and in-transit mergec.Distributor storage with package carrier deliveryd.Distributor storage with last mile deliverye.Manufacturer/distributor storage with customer pickupAnswer: aDifficulty: Moderate31.Advantages of manufacturer storage with direct shipping includea.the ability to reduce cost of inventory by centralizinginventories at the manufacturer.b.offering the manufacturer the opportunity to postponecustomization until after the customer order has been placed.c.supply chains save on the fixed cost of facilities, because theneed for other warehousing space in the supply chain has beeneliminated.d.providing a good customer experience in the form of delivery tothe customer location.e.all of the aboveAnswer: eDifficulty: Moderate32.Which of the following is an advantage of manufacturer storage withdirect shipping?a.Transportation costs are low because the average outbounddistance to the end consumer is small and package carriers areused to shipping the product.b.Supply chains save on the fixed cost of facilities, because theneed for other warehousing space in the supply chain has beeneliminated.c.Response times tend to be small because the order has to betransmitted from the retailer to the manufacturer.d.Order tracking is easy to implement because of the completeintegration of information systems at both the retailer and themanufacturer.e.The handling of returns is likely to be simple and inexpensive,improving customer satisfaction.Answer: bDifficulty: Moderate33.Disadvantages of manufacturer storage with direct shipping includea.Transportation costs are high because the average outbounddistance to the end consumer is large and package carriers areused to shipping the product.b.Response times tend to be large because the order has to betransmitted from the retailer to the manufacturer and shippingdistances are on average longer from the manufacturer’scentralized site.c.Order tracking becomes harder to implement because it requirescomplete integration of information systems at both the retailerand the manufacturer.d.The handling of returns is likely to be difficult and moreexpensive, hurting customer satisfaction.e.all of the aboveAnswer: eDifficulty: Moderate34.Which of the following would be a disadvantage of manufacturer storagewith direct shipping?a.The ability to reduce cost of inventory by centralizinginventories at the manufacturer.b.The manufacturer has to postpone customization until after thecustomer order has been placed.c.Supply chains have to eliminate other warehousing space to saveon the fixed cost of facilities.d.Response times tend to be large because the order has to betransmitted from the retailer to the manufacturer and shippingdistances are on average longer from the manufacturer’scentralized site.e.Provides a good customer experience when a single ordercontaining products from several manufacturers is delivered inpartial shipments.Answer: dDifficulty: Moderate35.Which distribution network design is similar to pure drop-shipping,except that pieces of the order coming from different locations arecombined so that the customer gets a single delivery?a.Manufacturer storage with direct shippingb.Manufacturer storage with direct shipping and in-transit mergec.Distributor storage with package carrier deliveryd.Distributor storage with manufacturer pickupe.Retail storage with customer pickupAnswer: bDifficulty: Moderate36.The main advantage of in-transit merge over drop-shipping isa.the ability to reduce cost of inventory by centralizinginventories at the manufacturer.b.supply chains save on the fixed cost of facilities, because theneed for other warehousing space in the supply chain has beeneliminated.c.somewhat lower transportation cost and improved customerexperience.d.order tracking is easy to implement because of the completeintegration of information systems at both the retailer and themanufacturer.e.the handling of returns is likely to be simple and inexpensive,improving customer satisfaction.Answer: cDifficulty: Moderate37.The major disadvantage of in-transit merge compared to drop-shipping isa.transportation costs are high because the average outbound distanceto the end consumer is large and package carriers are used toshipping the product.b.response times tend to be large because the order has to betransmitted from the retailer to the manufacturer and shippingdistances are on average longer from the manufacturer’s centralizedsite.c.order tracking becomes harder to implement because it requirescomplete integration of information systems at both the retailer andthe manufacturer.d.the additional effort during the merge itself.e.the handling of returns is likely to be difficult and more expensive,hurting customer satisfaction.Answer: dDifficulty: Easy38.Which distribution network design is being used when inventory is notheld by manufacturers at the factories, but is held bydistributors/retailers in intermediate warehouses and package carriersare used to transport products from the intermediate location to thefinal customer?a.Manufacturer storage with direct shippingb.Manufacturer storage with direct shipping and in-transit mergec.Distributor storage with package carrier deliveryd.Distributor storage with manufacturer pickupe.Retail storage with customer pickupAnswer: cDifficulty: Easy39.Which of the following is an advantage of distributor storage withcarrier delivery?a.Inventory cost is higher than with manufacturer storage.b.Product variety is lower than with manufacturer storage.c.Order visibility for the customer is easier than withmanufacturer storage.d.Higher cost to provide the same level of product availability asmanufacturer storage.e.Cost of facilities and handling is somewhat higher thanmanufacturer storage.Answer: cDifficulty: Moderate40.Which of the following is a disadvantage of distributor storage withcarrier delivery?rmation infrastructure is simpler than manufacturer storage.b.Response time is faster than with manufacturer storage.c.Returnability is easier than with manufacturer storage.d.Product variety is lower than with manufacturer storage.e.Transportation cost is lower than with manufacturer storage.Answer: dDifficulty: Moderate41.Which distribution network design is being used when thedistributor/retailer delivers the product to the customer’s homeinstead of using a package carrier?a.Manufacturer storage with direct shippingb.Manufacturer/distributor storage with customer pickupc.Distributor storage with package carrier deliveryd.Distributor storage with last mile deliverye.Retail storage with customer pickupAnswer: dDifficulty: Moderate42.Which of the following is an advantage of distributor storage with lastmile delivery?a.More expensive to provide product availability than any otheroption except retail stores.b.Inventory cost is higher than distributor storage with packagecarrier delivery.c.Response time is very quick ranging from same day to next daydelivery.d.Transportation cost is higher than any other distribution option.e.Returnability is harder and more expensive than a retail network.Answer: cDifficulty: Easy43.Which of the following is a disadvantage of distributor storage withlast mile delivery?a.Transportation cost is higher than any other distribution option.rmation cost is similar to distributor storage with packagecarrier delivery.c.Customer experience is very good, particularly for bulky items.d.Returnability is easier to implement than other options.e.Order traceability is less of an issue and easier to implementthan manufacturer storage or distributor storage with packagecarrier delivery.Answer: aDifficulty: Hard44.Which distribution network design is being used when inventory is storedat the manufacturer or distributor warehouse but customers place theirorders online or on the phone and then come to designated pickup points to collect their orders?a.Manufacturer storage with direct shippingb.Manufacturer/distributor storage with customer pickupc.Distributor storage with package carrier deliveryd.Distributor storage with last mile deliverye.Retail storage with customer pickupAnswer: bDifficulty: Moderate45.Which of the following is an advantage of manufacturer/distributorstorage with customer pickup?a.Facility costs can be very high if new facilities have to bebuilt.b.Transportation cost is lower than the use of package carriers,especially if using an existing delivery network.c.Order visibility is difficult but essential.d.Product variety is similar to other manufacturer or distributorstorage options.e.Significant investment in information infrastructure required.Answer: bDifficulty: Moderate46.Which of the following is a disadvantage of manufacturer/distributorstorage with customer pickup?a.Customer experience is lower than other options because of thelack of home delivery.b.Response time is similar to package carrier delivery withmanufacturer or distributor storage.c.Returnability is somewhat easier given that pickup location canhandle returns.d.Product availability is similar to other manufacturer ordistributor storage options.e.Facilities costs are lower if existing facilities are used.Answer: aDifficulty: Hard47.Which distribution network design is being used when inventory is storedlocally at retail stores and customers walk into the retail store orplace an order online or on the phone and pick it up at the retail store?a.Manufacturer storage with direct shippingb.Manufacturer/distributor storage with customer pickupc.Distributor storage with package carrier deliveryd.Distributor storage with last mile deliverye.Retail storage with customer pickupAnswer: eDifficulty: Easy48.Which of the following is an advantage of retail storage with customerpickup?a.Inventory cost is higher than all other options.b.Transportation cost is lower than all other options.c.Facilities and handling costs are higher than other options.d.Product variety is lower than all other options.e.Product availability is more expensive to provide than all otheroptions.Answer: bDifficulty: Moderate49.Which of the following is a disadvantage of retail storage with customerpickup?a.Returnability is easier than other options given that pickuplocation can handle returns.b.Inventory cost is higher than all other options.c.Transportation cost is lower than all other options.d.Facilities and handling costs are lower than other options.e.Product variety is higher than all other options.Answer: bDifficulty: Moderate50.Distributors add value to a supply chain between a supply stage and acustomer stagea.if there is a small number of customers requiring a large amountof product.b.if there is a large number of customers requiring a large amountof product.c.if there are many small players at the customer stage, eachrequiring a small amount of the product at a time.d.if there are a few large players at the customer stage, eachrequiring a large amount of the product at a time.e.Distributors do not add value to a supply chain.Answer: cDifficulty: Moderate51.Improvement in supply chain performance at the result of distributorsoccurs for which of the following reasons?a.Reduction in transportation cost because of LTL shipments frommanufacturers to distributor.b.Reduction in outbound transportation cost because the distributorcombines products from many customers into a single outboundshipment.c.Reduction in inventory costs because distributor disaggregatessafety inventory rather than aggregating at each retailer.d. A more stable order stream from distributor to manufacturer(compared to erratic orders from each retailer) allowsmanufacturers to lower cost by planning production moreeffectively.e.By carrying inventory closer to the point of sale, manufacturersare able to provide a better response time than distributors can.Answer: dDifficulty: Hard52.Which of the following statements about distribution networks is true?a.The ownership structure of the distribution network can have asbig an impact as the type of distribution network.b.The choice of a distribution network has very long-termconsequences.c.The choice of an exclusive distribution strategy may beadvantageous.d.All of the above are true.e.None of the above are true.Answer: dDifficulty: HardEssay/Problems1.Explain the measures of customer service that are influenced by thestructure of the distribution network.Answer: Response time is the time between when a customer places anorder and receives delivery.Product variety is the number of different products/configurations thata customer desires from the distribution network.Availability is the probability of having a product in stock when acustomer order arrives.Customer experience includes the ease with which the customer can place and receive their order. It also includes purely experiential aspects,such as the possibility of getting a cup of coffee and the value thatthe sales staff provides.Order visibility is the ability of the customer to track their orderfrom placement to delivery.Returnability is the ease with which a customer can returnunsatisfactory merchandise and the ability of the network to handle such returns.Difficulty: Moderate2.Explain how the design of the distribution network affects the cost ofthe four supply chain drivers.Answer: As the number of facilities in a supply chain increases, theinventory and resulting inventory costs also increase. To decreaseinventory costs, firms try to consolidate and limit the number offacilities in their supply chain network.Outbound transportation costs per unit tend to be higher than inboundcosts because inbound lot sizes are typically larger. Increasing thenumber of warehouse locations decreases the average outbound distance toa customer and makes outbound transportation distance a smaller fractionof total distance traveled by the product. Thus, as long as inboundtransportation economies of scale are maintained, increasing the number of facilities decreases total transportation cost. Facility costsdecrease as the number of facilities is reduced, because a consolidation of facilities allows a firm to exploit economies of scale. As the number of facilities increases, total logistics costs first decrease and then。