剑桥国际英语教程Unit16

(3) Asking when the person wanted will be in A. Person calling: What time do you expect her back? What time could I reach her? When is he expected to be back? Do you know when he’s in? B. Person called:
Role play
You will attend your friend's birthday party at night.But your parents don't allow you to get home late.
Role play
A: Where are you going , Lily? B: I’m going to ......., Dad. A: You mustn’t come home late. You must be home at ....... C: Lily is ......years old. She’s not a baby. She always comes home early. A: Oh, all right! But you mustn’t come home after ...... B: Yes, Dad. Thank you, Mom. C: That’s all right, dear. Goodbye. Enjoy yourself!
B. Person Called
Speaking. This is Jing. That's me.
How to Make a Telephone Call
Person Called is not available
I’m afraid he’s in a meeting/ not in (the office)/still at lunch /not available at the moment. Is any thing I can do for you? Can I give him a message?/Can I take a message? Sorry, she’s just gone out. Would you like to ring back later? Would you like to speak to someone else?
If you are not sure who the speaker is, you can say:
Hello, this is … . Who is speaking? May I have your name? May I ask who is calling? Who is that speaking?
How to Make a Telephone Call
Call again or call back another time:
Could you please call again tomorrow? Would you possibly call again ten minutes later? I’m sorry, Mary. I’m busy now. Can I call you back in about half an hour? Please feel free to call me again. All right. I’ll call again later.
How to Make a Telephone Call
If the speaker dials the wrong number, you can say: Can I speak to Mr Lin Ming?
Lin Ming?
I'm sorry, but there's nobody here by this name. I’m afraid we have no one by that name. I'm afraid you've got the wrong number. I’m sorry. But I’m afraid that you must have/ have dialed the wrong number.
Role play-Complaining about your husband
You always quarrel with your husband about the housework. Because you are so busy, but you have to look after the whole family without his help. Yesterday he invited four friends to dinner before informing you. At the same time, he is very messy.
(7) Ring off A.Person calling:
Thanks a lot. Good-bye. I’ll get back to you soon.
B.Person called:
Thanks for calling. Good-bphonist:…company.Can I help you? Caller:Er… ____________________ ,please. Telephonist:Mr Anderson. Just one moment, I’ll put you through. Anderson:yes, Anderson, accounts. Caller : oh, er…hello…is that Dr Bill Anderson? Anderson : what? No…no , this is Peter Anderson. You’ve got _________ .You probably want Dr Anderson in R&D, that’s …um…657. All right , 657. Caller: oh, um…well, _______________ through the switchboard,please. Anderson: Huh!well, I’ll try… (the line goes dead) Caller: Hello?
(6) Confirming whether you are understood
A.Person calling:
Do you understand me, sir? Are you following me,sir?
B.Person called:
NO, I’m afraid not. Yes, I follow you. Would you explain a little bit more? Could you put that in more specific terms? Could you put that more simply?
How to Make a Telephone Call
If you cannot hear clearly, you can say:
I’m sorry./ Pardon me? I can’t hear you very well. It seems that we have a poor connection. Shall I hang up and call you back?
(4) Asking the telephonist for help A.Person called
Good morning, United Airline. United Airline , may I help you?
B.Person calling
Can you put me through to …? Can you connect me with the reservation office, please. Could I have extension 432?/ extension 432,please.
(2). Asking if some one is in ? A. Person calling:
I’d like to speak to … Can/may I speak to Mr. … , Please? Hello, is …available/there?
How to Make a Telephone Call
Set the scene
Suppose you are secretary. Your boss is at an important meeting now. Suddenly, you received an international phone call from your boss's mother.She said that she would arrive in BJ two days later and asked the boss to pick her up at the airport.
He is not available till afternoon. He’ll be here in 30 minutes. He’ll be back around two o’clock. (Should I have him call back?) You can ring again one hour later. In half an hour, I guess. But I’m sorry I cannot tell you exactly.
How to Make a Telephone Call
Ask caller to wait
• Yes, he is. One moment, please •Hold on ( a moment), please. •Let me see if he's here. •Hold the line, I’ll see if he’s in/I’ll go and find out. • I’ll just find out if he's in the office. •Hang on.
Oral practice
Call one of your classmates and ask him to bring a dictionary tomorrow morning. Suppose you can't contact the person you want ask his/her roomate to take a message.
Can she call you later?
LOGO
How to Make a Telephone Call
(1) Announcing Identity A. Person Calling:
Hello, this is … .I’m calling from… Hello, I’m … .
B. Person Called:
(5) Leaving a message A.Person calling: Can I leave a message? Could you ask him to call/ring me back? Please have him return my call. Would you mind having him call me back some time tomorrow? Could you tell him I rang? B.Person called Can/May I take a message? Any message for him? Do you want to leave words/a message for him? Should I tell him you’ll call back,or do you want him to call you? Would you like to leave a message?