2015年12月份考试作业商务沟通第2次

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《商务沟通》作业考核试题及答案参考

《商务沟通》作业考核试题及答案参考商务沟通作业考核试题及答案参考一、选择题（每题2分，共40分）1.商务沟通的定义是：A.传递信息和意图B.交流观点和思想C.实现合作和共赢D.以上皆是2.以下哪个不属于有效的非语言沟通方式？A.手势B.面部表情C.服装形象D.电话交流3.以下哪个不是有效的沟通技巧？A.倾听和理解B.表达和陈述C.批评和指责D.提问和探索4.在商务谈判中，以下哪个技巧是重要的？A.开门见山B.直接表达意见C.积极倾听D.用词严谨5.以下哪个不是沟通中的障碍？A.语言和文化差异B.情绪和情感C.信息过载D.自信和自尊6.以下哪个不属于有效的文字沟通技巧？A.简明扼要B.明确表达C.语法错误D.结构清晰7.激励性沟通的目标是：A.传递信息B.建立关系C.鼓励行动D.理解观点8.商务会议中，以下哪种行为是不恰当的？A.准时到达会议室B.尊重他人发言C.打断他人发言D.有效记录会议要点9.以下哪个不是形象管理的重要方面？A.仪表仪容B.沟通风格C.谈吐与表达能力D.工作能力10.以下哪种沟通方式是最有效的？A.面对面交流B.电话交流C.电子邮件D.书面报告二、问答题（每题10分，共60分）11.请简述商务沟通的重要性及作用。

商务沟通是商业活动中至关重要的一环。

它不仅仅是信息的传递，更是思想和观点的交流，实现合作和共赢的过程。

有效的商务沟通可以帮助建立良好的合作关系，提升工作效率，促进决策的实施，消除误解和问题，提高企业形象和信誉度。

12.列举几种常见的沟通障碍，并说明如何克服。

常见的沟通障碍包括语言和文化差异、情绪和情感、信息过载以及自信和自尊等。

克服这些障碍的方法包括：- 加强跨文化交流和学习不同语言的基础知识，提升沟通的准确性和效果。

- 控制情绪，采用冷静客观的态度，避免情绪影响沟通结果。

- 简化信息，重点表达关键信息，避免信息过载。

- 建立自信心，尊重他人，倾听和理解对方的观点，避免自尊心成为沟通的障碍。

2015年12月大学英语六级真题及答案(卷二)

2015年12月英语六级真题及答案（卷二）1.作文Direction：For this part, you are allowed 30 minutes to write a short essay based on the picture below. You should focus on the harm caused by misleading information online. You are required to write at least 150 words but no more than 200 words.2.选词填空It seems to be a law in the technology industry that leading companies eventually lose their positions, often quickly and brutally. Mobile phone champion Nokia, one of Europe’s biggest technology success stories, was no 36 losing its market share in just a few years.In 2007, Nokia accounted for more than 40% of mobile phone sales 37 . But consumers’ preferences were already 38 toward touch-screen smartphones. With the introduction ofApple’s iPhone in the middle of that year,N okia’s market share 39 rapidly and revenue plunged. By the end of 2013, Nokia had sold its phone business to Microsoft.What sealed Nokia’s fate was a series of decisions made by Stephen Elop in his position as CEO, which he 40 in October 2010. Each day th at Elop spent in charge of Nokia, the company’s market value declined by $23 million, making him, by the numbers, one of the worst CEOs in history.But Elop was not the only person at 41 .Nokia’s board resisted change, making it impossible for the company to adapt to rapid shifts in the industry. Most 42 , orma Ollila, who had led Nokia’s transition from an industrial company to a technology giant, was too fascinated by the company 43 success to recognize the change that wasneeded to sustain its competitiveness. The company also embarked on a 44 cost cutting program, which included the elimination of thousands of jobs. This contributed to the 45 of th e company’s once-spirited culture, which had motivated employees to take risks and make miracles. Good leaders left the company, taking Nokia’s sense of vision and direction with them. Not surprisingly, much of Nokia's most valuable design and programming talent left as well.A) assumedI) previousB) biasJ) relayedC) desperateK) shiftingD) deteriorationL) shrankE) exceptionM) subtleF) faultN) transmittingG) incidentallyO) worldwideH) notably3.长篇阅读First-Generation College-Goers: Unprepared and BehindKids who are the first in their families to brave the world of higher education come on campus with little academic know-how and are much more likely than their peers to drop out before graduation.A) When Nijay Williams entered college last fall as a first-generation student and Jamaican immigrant, he was academically unprepared for the rigors of higher education. Like many first-generation students, he enrolled in a medium-sized state university many of his high school peers were also attending, received a Pell Grant, and took out some small federal loans to cover other costs. Given the high price of room and board and the closeness of the school to his family, he chose to live at home and worked between 30 and 40 hours a week while taking a full class schedule.B) What Nijay didn’t realize about his school—Tennessee State University一was its frighteningly low graduation rate: a mere 29 percent for its first-generation students. At the end of his first year, Nijay lost his Pell Grant of over $5,000 after narrowly missing the 2.0 GPA cut-off, making it impossible for him to continue paying for school. C) Nijay represents a large and growing group of Americans: first-generation college students who enter school unprepared or behind. To make matters worse, these schools are ill-equipped to graduate these students—young adults who face specific challenges and obstacles. They typically carry financial burdens that outweigh those of their peers, are more likely to work while attending school, and often require significant academic remediation (补习).D) Matt Rubinoff directs I’m First, a nonprofit organization launched last October to reach out to this specific population of students. He hopes to distribute this information and help prospective college-goers find the best post-secondary fit. And while Rubinoff believes there are a good number of four-year schools that truly care about these students and set aside significant resources and programs for them, he says that number isn’t high enough. E) “It’s n ot only the selective and elite institutions that provide those opportunities for a small subset of this population,” Rubinoff said, adding that a majority of first-generation under-graduates tend toward options such as online programs, two-year colleges, and commuter state schools. “Unfortunately, there tends to be a lack ofinformation and support to help students think bigger and broader.”F) Despite this problem, many students are still drawn to these institutions—and two-year schools in particular As a former high school teacher, I saw students choose familiar, cheaper options year after year. Instead of skipping out on higher education altogether, they chose community colleges or state schools with low bars for admittance.G) “They underestimate themselves when selecting a university,” said Dave Jarrat, a marketing executive for Inside Track, a for-profit organization that specializes in coaching low-income students and supporting colleges in order to help students thrive. “The reality of it is that a l ot of low-income kids could be going to elite universities on a full ride scholarship and don’t even realize it.”H) “Many students are coming from a situation where no one around them has the experience of successfully completing higher education, so they are coming in questioning themselves and their college worthiness,” Jarrat continued That helps explain why, as I’m First’s Rubinoff indicated, the schools to which these students end up resorting can end up being some of the poorest matches for them. The University of Tennessee in Knoxville offers one example of this dilemma. A flagship university in the South, the school graduates just 16 percent of its first-generation students, despite its overall graduation rate of 71 percent. Located only a few hours apart, The University of Tennessee and Tennessee State are worth comparing. Tennessee State’s overall graduation rate is a tiny 39 percent, but at least it has a smaller gap between the out-comes for first-generation students and those of their peers.I) Still, the University of Tennessee deserves credit for being transparent. Many large institutions keep this kind of data secret—or at least make it incredibly difficult to find The University of North Carolina at Chapel Hill, for instance, admits only that the graduation rate for its first-generation pupils is “much lower” than the percentage of all students who graduate within four years (81 percent).J) It is actually quite difficult to find reliable statistics on the issue for many schools. Higher education institutions are, under federal law, required to report graduation rates, but these re- ports typically only include Pell recipient numbers~not necessarily rates specific to first-gen-eration students. Other initiatives fail to break down the data, too. Imagine how intimidating it can be for prospective students unfamiliar with the complexities of higher education to navigate this kind ofinformation and then identify which schools are the best fit.K) It was this lack of information that prompted the launch of I’m First in 2013, originally as an arm of its umbrella organization, the Center For Student Opportunity. “If we can help to direct students to more of these types of campuses and help students to understand them to be realistic and accessible places, have them apply to these schools at greater frequency and ultimately get in and enroll, we are going to raise the success rate,” Rubinoff said, citing a variety of colleges ranging from large state institutions to smaller private schools.L) Chelsea Jones, who now directs student programming at I’m First, was a first-generation college student at Howard. Like other students new to the intimidating higher-education world, she often struggled on her path to college. “There wasn’t really a college-bound culture at my high school.” she said “I wanted to go to college but I didn’t really know the process.” Jones became involved with a college-access program through Princeton University in high school. Now, she attributes much of her understanding of college to that:“But once I got to campus, it was a completely different ball game that no one really prepared me for.”M) She was fortunate, though. Howard, a well-regarded historically black college, had an array of resources for its first-generation students, including matching kids with counselors, connecting first-generation students to one another, and TRIO, a national program that supported 200 students on Howard’s campus. Still, Jones represents a small percentage of first-generation students who are able to gain entry into more elite universities, which are often known for robust financial aid packages and remarkably high graduation rates for first-generation students. (Harvard, for example, boasts a six-year graduation rate for underrepresented minority groups of 98 percent.)N) Christian Vazquez, a first-generation Yale graduate, is another exception, his success story setting him far apartfrom students such as Nijay. “There is a lot of support at Yale, to an extent, after a while, there is too much support,” he said, half-joking about the countless resources available at the school. Students are placed in small groups with counselors (trained seniors on campus); they have access to cultural and ethnic affinity (联系) groups, tutoring centers and also have a summer orientation specifically for first-generation students (the latter being one of the most common programs for students).O) “Our support structure was more like: ‘You are going to get through Yale; you are going to do well,’”he said, hinting at mentors (导师), staff, and professors who all provided significant support for students who lacked confidence about “belonging”at such a top institution.46. Many first-generation college-goers have doubts about their abilities to get a college degree. 47. First-generation college students tend to have much heavier financial burdens than their peers.48. The graduation rate of first-generation students at Nijay’s university was incredibly low.49. Some top institutions like Yale seem to provide first-generation students with more support than they actually need.50. On entering college, Nijay Williams had no idea how challenging college education was.51. Many universities simply refuse to release their exact graduation rates for first-generation students.52. According to a marketing executive, many students from low-income families don’t know they could have a chance of going to an elite university.53. Some elite universities attach great importance to building up the first-generation students’self-confidence.54. I’m First distributes information to help first-generation college-goers find schools that are most suitable for them.55. Elite universities tend to graduate first-generation students at a higher rate.4.仔细阅读Passage OneSaying they can no longer ignore the rising prices of health care, some of the most influential medical groups in the nation are recommending that doctors weigh the costs, not just the effectiveness of treatments, as they make decisions about patient care.The shift, little noticed outside the medical establishment but already controversial inside it, suggests that doctors are starting to redefine their roles, from being concerned exclusively about individual patients to exerting influence on how healthcare dollars are spent.In practical terms, the new guidelines being developed could result in doctors choosing one drug over another for cost reasons or even deciding that a particular treatment — at the end of life, for example — is too expensive. In the extreme, some critics have said that making treatment decisions based on cost is a form of rationing.Traditionally, guidelines have heavily influenced the practice of medicine, and the latest ones are expected to make doctors more conscious of the economic consequences of their decis ions, even though there’s no obligation to follow them. Medical society guidelines are also used by insurance companies to help determine reimbursement (报销) policies.Some doctors see a potential conflict in trying to be both providers of patient care and financial overseers.“There should be forces in society who should be concerned about the budget, but they shouldn’t be functioning simultaneously as doctors,” said Dr. Martin Samuels at a Boston hospital. He said doctors risked losing the trust of patient s if they told patients, “I’m not going to do what I think is best for you because I think it’s bad for the healthcare budget in Massachusetts.”Doctors can face some grim trade-offs. Studies have shown, for example, that two drugs are about equallyeffective in treating macular degeneration, an eye disease. But one costs $50 a dose and the other close to $2,000. Medicare could save hundreds of millions of dollars a year if every-one used the cheaper drug, Avastin, instead of the costlier one, Lucentis.But the Food and Drug Administration has not approved Avastin for use in the eye, and using it rather than the alternative, Lucentis, might carry an additional, although slight, safety risk. Should doctors consider Medicare’s budget in deciding what to use?“I think ethically (在道德层面上) we are just worried about the patient in front of us and not trying to save money for the insurance industry or society as a whole,”said Dr. Donald Jensen.Still, some analysts say that there’s a role for doctors to play in cost analysis because not many others are doing so, “In some ways,” said Dr. Daniel Sulmasy, “it represents a failure of wider society to take up the issue.”56. What do some most influential medical groups recommend doctors do?A) Reflect on the responsibilities they are supposed to take.B) Pay more attention to the effectiveness of their treatments.C) Take costs into account when making treatment decisions.D) Readjust their practice in view of the cuts in health care.57. What were doctors mainly concerned about in the past?A) Specific medicines to be used. C) Professional advancement.B) Effects of medical treatment. D) Patients5 trust.58. What may the new guidelines being developed lead to?A) The redefining of doctors’ roles. C) Conflicts between doctors and patients.B) Overuse of less effective medicines. D) The prolonging of patients’ suffering.59. What risk do doctors see in their dual role as patient care providers and financial overseers?A) They may be involved in a conflict of interest.B) They may be forced to divide their attention.C) They may have to use less effective drugs.D) They may lose the respect of patients.60. What do some experts say about doctors' involvement in medical cost analysis?A) It may add to doctors’ alrea dy heavy workloads.B) It will help to save money for society as a whole.C) It results from society’s failure to tackle the problem.D) It raises doctors’ awareness of their social responsibilitiesPassage TwoEconomic inequality is the “defining challenge of our time, ” President Barack Obama declared in a speech last month to the Center for American Progress. Inequality is dangerous, he argued, not merely because it doesn’t look good to have a large gap between the rich and the poor, but because inequality itself destroys upward mobility, making it harder for the poor to escape from poverty. “Increased inequality and decreasing mobility pose a fundamental threat to the American Dream,” he said.Obama is only the most prominent public figure to declare inequality. Public Enemy No. 1 and the greatest threat to reducing poverty in America. A number of prominent economists have also argued that it’s harder for the poor to climb the economic ladder today because the rungs (横档) in that ladder have grown farther apart.For all the new attention devoted to the 1 percent, a new dataset from the Equality of Opportunity Project at Harvard and Berkeley suggests that, if we care about upward mobility overall, we’re vastly exaggerating the dangers of the rich-poor gap. Inequality itself is not a particularly strong predictor of economic mobility, associologist Scott Winship noted in a recent article based on his analysis of this data.So what factors, at the community level, do predict if poor children will move up the economic ladder as adults? What explains, for instance, why the Salt Lake City metro area is one of the 100 largest metropolitan areas most likely to lift the fortunes of the poor and the Atlanta metro area is one of the least likely?Harvard economist Raj Chetty has pointed to economic and racial segregation, community density, the size of a community’s middle class, the quality of schools, community religiosity, and familystructure, which he calls the “single strongest correlate of upward mobility.” Chetty finds that communities like Salt Lake City, with high levels of two-parent families and religiosity, are much more likely to see poor children get ahead than communities like Atlanta, with high levels of racial and economic segregation.Chetty has not yet issued a comprehensive analysis of the relative predictive power of each of these factors. Based on my analyses of the data, of the factors that Chetty has highlighted, the following three seem to be most predictive of upward mobility in a given community:1. (人均) income growth2. Prevalence of single mothers (where correlation is strong, but negative)3. Per-capita local government spendingIn other words, communities with high levels of per-capita income growth, high percentages of two-parent families, and high local government spending~which may stand for good schools一are the most likely to help poor children relive Horatio Alger’s rags-to-riches story.61. How does Obama view economic inequality?A) It is the biggest obstacle to social mobility.B) It is the greatest threat to social stability.C) It is the No. 1 enemy of income growth.D) It is the most malicious social evil of our time.62. What do we learn about the inequality gap from Scott Winship’s data analysis?A) It is fast widening across most parts of America.B) It is not a reliable indicator of economic mobility.C) It is not correctly interpreted.D) It is overwhelmingly ignored.63. Compared with Atlanta, metropolitan Salt Lake City is said to______________.A) have placed religious beliefs above party politicsB) have bridged the gap between the rich and the poorC) offer poor children more chances to climb the social ladderD) suffer from higher levels of racial and economic segregation64. What is strongly correlated with social mobility according to economist Raj Chetty?A) Family structure. C) School education.B) Racial equality. D) Community density.65. What does the author seem to suggest?A) It is important to increase the size of the middle class.B) It is highly important to expand the metropolitan areas.C) It is most imperative to focus our efforts on the elimination of income inequality.D) It is better to start from the community to help poor children move up the social ladder.5 翻译最近，中国政府决定将其工业升级。

2015年12月份考试作业商务沟通第2次作业满分答案

2015年12月份考试作业商务沟通第2次作业满分答案（答案在后面）一、单项选择题（本大题共40分，共 20 小题，每小题 2 分）1.只客观说明需要说明的企业事实、产品事实，如记录事件发生、发展的过程和结果等，这属于（）。

A. 事实报道 B. 专题报道 C. 分析报道 D. 现场报道2.媒介即人的延伸：任何媒介都不外乎人的感觉和感官的扩展或延伸。

文字是视觉能力的延伸，广播是听觉能力的延伸，电视是（）的延伸。

A. 视觉能力 B.听觉能力 C. 触觉能力 D. 以上都是3. 信西方社交礼仪中，在户外与熟识的人相遇时，一般用（）。

A. 拥抱礼 B.亲吻礼 C. 脱帽礼 D. 碰杯礼4. 1957年发射了第一颗人造地球卫星的国家是（）。

A. 美国 B. 德国 C. 前苏联 D. 中国5. “对这件可悲的事，对这个可耻的人，你怎么看？”这属于（）。

A. 无限制性提问B. 重复性提问C. 别有用心提问D. 提示性提问6.信息受传者并非单方面的信息的被动接收者，他有自己的思想、观念、看法和主张。

受传者拥有信息，拥有传播信息的愿望和权利，这属于信息受传者的（）。

A. 知信权 B. 传递信息权 C. 交流权 D. 批评权7. 当语言符号与非语言符号所传递的信息相悖时，（）所蕴涵的信息恰恰引人注目。

A. 语言符号B. 非语言符号C. 视觉类符号D. 听觉类符号8. 主张不分亲疏厚薄地“兼爱”，提倡“饥者得食，寒者得衣，劳者得息”的是（）。

A. 法家学派B. 墨家学派C. 道家学派D. 儒家学派9. 下列不属于减少冲突的策略通常采取的手段的是（）。

A.论及意见一致的方面和可以让步的方面 B.确认已存在的管理问题，给出从具体问题入手的建议 C.描述行为和结果，避免冲突 D. 从原来的位置让步10. 时空结构的内容不包括（）。

A. 纵式结构 B. 横式结构 C. 纵横式结构 D.网状结构11. 下列不属于大众沟通的特征的是（）。

商务沟通第2阶段测试题

江南大学现代远程教育第二阶段测试卷考试科目:《商务沟通》第三章至第五章（总分100分）时间：90分钟学习中心（教学点）批次：层次：专业：学号：身份证号：姓名：顾佳得分：一、填空题（每空1分，共15分）1．导致听力不佳的主要因素是讲话者原因、听话者原因、外部原因。

2. 说话人怎样使演讲更具说服力，想办法得到听众的赞同，把你的热忱传递给听众，以友善的态度对待听众能在听话人方面产生更具感染力的效果。

3．讲话的方式有四种：无准备即时性讲话、照稿宣读、有准备即时性讲话以及背诵式讲话。

4. 性格是指人对现实的稳定度以及与之相适应的习惯化了的行为方式。

5. 书、互联网、视听是数据主要来源的三个渠道。

6. 非正式会议有两个主要特点：及时召开、形式是随意的。

7．对参加决策会议的与会者来说，有以下几点需要注意：决策的责任感、在问题未做充分讨论之前不要匆忙下结论、要有战略眼光。

二、判断题（每题1分，共10分）1. 当好一名与会者，首先是指你应该认真记录会议主持人的话，并按其要求去做。

（X ）2. 召开会议的目的是为了集中与会者的智慧和想法。

（√）3. 解决问题的会议重点是放在应该采取何种行动上。

（X ）4．当你确定讲话的目的后，下一步该做的是作听众分析。

（√）5. 手势有两大作用：一是能表示某种形象，二是表达某种意念和感情。

（√）6．时间作为一种客观现象，其本身在沟通中具备特殊的含义。

（X ）7．当你还未来得及考虑你该说些什么而就被点名时，你应迅速把自己放在说话人的位置上。

（X ）8. 讲话的目的通常是由你所处的地位及企业的要求而定。

（√）9. 沉默的本质特征是在对方期待做出回答或回应的时候默不作声。

（√）10．信息分享型会议通常采用自下而上的方式进行。

（X ）三、单项选择题（每题2分，共20分）1. 下列哪个不是电话沟通的缺点（ C ）Ａ．缺乏有效的反馈方式Ｂ．错误的第一印象Ｃ．节约时间Ｄ. 浪费时间2.（A ）是征服听众的根本性条件。

大学考试试卷《商务沟通》及答案3套word版本

20XX年12月考试商务沟通第一次作业一、单项选择题（本大题共80分，共 40 小题，每小题 2 分）1. 符号学语言学大师索绪尔是最早对符号进行分类的学者，他讲符号系统分为语言符号和非语言符号（）。

A. 正确B. 错误2. 关于制定面谈计划，美国著名学者哈罗德·拉斯维尔的“五W”模式中“Whom”是指（）A. 谁B. 通过什么渠道C. 对谁D. 产生什么效果3. 人格表现是“教诲”与“权威”，是使自己在人际沟通中处于一种绝对的统治的态度和行为。

这是哪种人格状态的表现（）A. “父母”自我人格状态B. “儿童”自我人格状态C. “成人”自我人格状态4. 倾听障碍不包括（）A. 心理定势障碍B. 反馈不当C. 身体不好D. 环境障碍5. “你认为这几个人中，哪个最为严重？”这属于（）A. 深入性提问B. 假设性提问C. 直接性提问D. .引导性提问6. 目前，报刊图书网络的基本形式主要有电子版、网络版和独立网站三种形式（）。

A. 正确B. 错误7. 人际关系类型主要：包容—排斥、控制—追随、喜爱—憎恨这三种（）A. 正确B. 错误8. 信息论、控制论和系统论被称为“三论”，或称为“系统科学”或“信息科学” （）A. 正确B. 错误9. 心理定势障碍指现有的心理状态和拥有的知识对以后的心理和行为将要产生的影响，心理定势直接影响人际信息传播（）A. 正确B. 错误10. 主张不分亲疏厚薄地“兼爱”，提倡“饥者得食，寒者得衣，劳者得息”的是（）A. 法家学派B. 墨家学派C. 道家学派D. 儒家学派11. 心理式沟通属于情感型沟通（）A. 正确B. 错误12. 符号与象征没有差别，符号就是象征。

（）A. 正确B. 错误13. 林和范·德·维恩于1994年提出了组织信息沟通模式认为组织之间的关系发展要经历协调发展、承诺阶段和执行阶段这三个阶段的信息沟通。

（）A. 正确B. 错误14. 为了表示自己的亲切，对初次见面的朋友也要无话不谈，双方不存在隐私（）。

2015年12月六级第2套答案解析

2015年12月大学英语六级考试真题(二)答案与详解PartⅠWriting结构框图：一、第1段描述图片，提出主题——难以获取有用的信息。

二、第2段分析难以获取有用信息的原因。

三、第3段提出建议：由不加甄别地索取信息转向仔细地挑选信息。

The Difficulty in Acquiring Useful InformationAs the picture given depicts,several employees are having a meeting while one of them complains,“We have lots of information technology.We just don’t have much useful information.”What the picture presents is that even though equipped with advanced devices and information technology,we can hardly obtain useful information that we need.A multitude of reasons can account for the phenomenon.First of all,as we are increasingly,dependent on various advanced devices,they have brought us much information.However,faced with so much information, we’re actually not competent enough to tell the useful information from the useless information.What’s more,the fact that the network management regulations are not perfect cannot be ignored,which makes it difficult to prevent our life being lumbered with useless bits of information.From my point of view,as we are now in a great new era of information,we cannot say no to the benefits that information technology has brought us.However,it’s high time we transferred our focus from acquiring information indiscriminately to selecting information.Only in this way can we acquire the exact information that we need.PartⅡListening Comprehension1.听力原文：W：I’m so frustrated with this new computer program.I just can’t figure it out.M：I know what you mean.It can be overwhelming,especially since the technology is always changing.By the time you learn one program,it’s outdated.Q：What do we learn about the woman from the conversation?【精析】C)。

15秋西南交大《商务沟通》在线作业二答案

西南交《商务沟通》在线作业二一、单选题（共 12 道试题，共 48 分。

）1. 向上司报告坏消息采取信函模式为( ). 讨论问题、阐述细节、请求采取措施和提供其他选择. 讨论问题、提供其他选择和请求采取措施. 讨论问题、阐述细节、提供其他选择和请求采取措施. 阐述细节、请求采取措施和提供其他选择。

正确答案：2. 既不知道收信人的姓名,又不知道其性别时,如何处理才能做到礼貌称呼( ). 用收信人的职位或工作头衔. 打电话到收信人所在的公司向接待员询问. 在需要时,采用职业头衔. 如果女性喜欢被称为夫人或小姐,就使用她喜欢的称谓,而不要称她为女士。

正确答案：3. 哪句话没有体现了“在负面情形下,避免使用‘你’”的换位思考策略( ). 您没有在支票上签字. 你的支票已到,尚未签名. 您的支票没有签名. 在预算中尚未考虑到通货膨胀正确答案：4. 好的读者受益处的特征是( ). 接受你的服务. 购买你的产品. 适合具体听众. 执行你的政策正确答案：5. 下列句子中,那一句有性别歧视倾向?( ). 主管必须证明其部门的时间表准确无误. 每个主管都必须保证,他的部门提交的时间表准确无误. 你必须证明,你所在部门的时间表准确无误. 主管必须证实部门提交的时间表准确无误正确答案：6. 下列哪一项不是说明性信函的主要目的( ). 向读者提供信息或好消息或是消除读者的疑虑. 让读者阅读、理解并正确地看待这条信息. 淡化所有的负面因素. 树立作者的良好形象正确答案：7. 哪一项是负面信函的主要目的( ). 树立作者的良好形象. 树立作者所在公司的良好形象. 要减少或杜绝以后就相同的问题上写信,这样的话就不会给作者带来更多的工作负担. 尽可能保持友善的态度正确答案：8. 关于残疾人和病人不适合的称谓有( ). 智力迟钝的人. 癌症治疗者. 弱智. 视觉损伤者正确答案：9. 通过文章内容树立良好形象途径是( ). 把读者最感兴趣的信息写在最前面. 内容的组织要以读者的需求为准而不是以作者的需求为准. 向读者阐明信函的主题对他们的影响. 使用小标题和列表的形式使读者迅速找到要点正确答案：10. 下列哪种情况需要说明读者受益处( ). 只陈述事实. 读者对该信息的态度无关紧要. 阐述政策. 读者受益处显而易见,再次重复会贬低读者的智力。

【免费下载】02批次考试商务沟通 A 卷

角色
Байду номын сангаасC、决策制定
角色
D、资源配置
A、事实报道 B、专题报道 C、分析报道 D、现场报道
19. 沟通应由浅入深，深到不会给自己带来危险，属于自我表露的（）。 (本题分数：2 分。)
A、真实原则 B、程度原则 C、对等原则 D、性质原则
20. 以下不属于研制控制论沟通过程模式的代表学者的是（）。 (本题分数： 2 分。)
14. 下列不属于人际沟通与自我沟通的差异表现为（）。 (本题分数：2 分。 )
A、主客体差异 B、目的差异 C、程度差异 D、媒介差异
15. 以下不属于沟通过程模式功能的是（）。 (本题分数：2 分。) A、构造功能 B、解释功能 C、反馈功能 D、预测功能
16. 下列哪个选项不属于面谈或网上交谈的目的（）。 (本题分数：2 分。) A、传播信息 B、加强了解 C、解决问题 D、寻求改变
17. 下列哪项不属于管理者在沟通中扮演的角色（）。 (本题分数：2 分。)
角色
A、人际关系
角色
B、信息传播
18. 围绕一个主题，多方位地展开报道，这属于（）。 (本题分数：2 分。)
对全部高中资料试卷电气设备，在安装过程中以及安装结束后进行高中资料试卷调整试验；通电检查所有设备高中资料电试力卷保相护互装作置用调与试相技互术关，系电，力根通保据过护生管高产线中工敷资艺设料高技试中术卷资，配料不置试仅技卷可术要以是求解指，决机对吊组电顶在气层进设配行备置继进不电行规保空范护载高与中带资负料荷试下卷高问总中题体资，配料而置试且时卷可，调保需控障要试各在验类最；管大对路限设习度备题内进到来行位确调。保整在机使管组其路高在敷中正设资常过料工程试况中卷下，安与要全过加，度强并工看且作护尽下关可都于能可管地以路缩正高小常中故工资障作料高；试中对卷资于连料继接试电管卷保口破护处坏进理范行高围整中，核资或对料者定试对值卷某，弯些审扁异核度常与固高校定中对盒资图位料纸置试，.卷保编工护写况层复进防杂行腐设自跨备动接与处地装理线置，弯高尤曲中其半资要径料避标试免高卷错等调误，试高要方中求案资技，料术编试交写5、卷底重电保。要气护管设设装线备备置敷4高、调动设中电试作技资气高，术料课中并3中试、件资且包卷管中料拒含试路调试绝线验敷试卷动槽方设技作、案技术，管以术来架及避等系免多统不项启必方动要式方高，案中为；资解对料决整试高套卷中启突语动然文过停电程机气中。课高因件中此中资，管料电壁试力薄卷高、电中接气资口设料不备试严进卷等行保问调护题试装，工置合作调理并试利且技用进术管行，线过要敷关求设运电技行力术高保。中护线资装缆料置敷试做设卷到原技准则术确：指灵在导活分。。线对对盒于于处调差，试动当过保不程护同中装电高置压中高回资中路料资交试料叉卷试时技卷，术调应问试采题技用，术金作是属为指隔调发板试电进人机行员一隔，变开需压处要器理在组；事在同前发一掌生线握内槽图部内纸故，资障强料时电、，回设需路备要须制进同造行时厂外切家部断出电习具源题高高电中中源资资，料料线试试缆卷卷敷试切设验除完报从毕告而，与采要相用进关高行技中检术资查资料和料试检，卷测并主处且要理了保。解护现装场置设。备高中资料试卷布置情况与有关高中资料试卷电气系统接线等情况，然后根据规范与规程规定，制定设备调试高中资料试卷方案。

商务沟通作业及答案

商务沟通作业及答案(总20页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--1、?下列说法中不正确的是()?.?管理水平和管理效果与管理过程中信息流动的质量、流动的方式,以及对信息的利用水平密切相关。

.?非正式沟通是组织沟通的主流??.?组织是社会的一个细胞,无论是组织的一般环境还是间接环境都影响着组织活动。

.?孤立的与外界没有任何关系的组织系统实际上是不存在的。

2、?人际信息传播，达到沟通效应，使人际关系良性发展过程是分阶段组建进行的，其中不包括下面哪个阶段.?注意阶段.?适应阶段.?漠视阶段??.?依附阶段3、人际关系的基本类型不包括（）.?喜爱——憎恨.?包容——排斥.?控制——追随.?控制——管理??4、下列选项中属于非正式沟通的是（）.?上级指示.?文件下达.?组织成员之间的私下交谈??.?组织之间的公函往来5、发信者将信息译成可以传递的符号形式的过程是(? ).?解码 ??.?编码.?反馈.?媒介6、?各国礼仪的主要特点不包括( ).?尊重妇女儿童.?以人为本.?深度交谈??.?经济清楚7、?人的基本情感不包括（）.?道德感.?丑感??.?理智感.?美感8、?不属于人际沟通中影响竞争与合作因素的为（）A、.?C. 动机.?威胁.?刺激.?关系??9、影响群体沟通效率的不可控因素不包括(? ).?领导风格??.?环境因素.?任务因素.?群体因素10、?初次见面,鞠躬90度角并用敬语是以下哪个国家的习惯（）.?日本??.?韩国.?法国.?中国11、有时为了加快信息的传递，财务部的主管会计与等级比他高的销售经理之间需要进行沟通，这是( ).?下行沟通.?斜向沟通.?上行沟通 ??.?平行沟通12、?关于制定面谈计划，美国着名学者哈罗德·拉斯韦尔的“五W”模式中，“Whom”是指（? ）.?通过什么渠道.?谁.?产生什么效果.?对谁??13、?下列选项中属于非正式沟通的是()?.?文件下达.?上级指示.?组织之间的公函往来.?组织成员之间的私下交??14、?认为符号理论是关于意识与经验研究的哲学家是（）.?卡西尔.?索绪尔.?亚里士多德.?皮士尔??15、人际距离中私人距离是指人际间距为(? ).?~米??.?~米.?米以上.?4米以上16、?提倡“法治”，认为“饥而欲食，寒而温暖，劳而欲息，好利而恶害”的是（）?.?道家学派.?墨家学派.?法家学派??.?儒家学派17、谈判进行中,各方的主谈人员在自己一方居中而坐,其他人员遵循(? )的原则,依职位高低自近而远分别在主.?右高左低??.?左高右低.?自由择座.?对门为上18、有时为了加快信息的传递,财务部的主管会计与等级比他高的销售经理之间需要进行沟通,这就是( ).?平行沟通.?斜向沟通.?上行沟通??.?下行沟通19、影响群体沟通效率的不可控因素不包括(? ).?领导风格??.?群体因素.?环境因素.?任务因素20、为他人做介绍时，必须遵守的规则是（）.?尊者优先.?女士优先??.?卑者优先.?男士优先21、?下列交谈方式中,正确运用了交谈技巧的是(? )?.?主动地、适当地赞美别人??.?对别人的谈话反应冷淡.?话题乏味.?把先到的客人介绍给后到的客人22、下列哪项不是大众沟通的功能（）.?D. 舆论导向.?报道信息.?组织信息??.?教育大众23、“按你的说法,这样做不够合理”这句问话属于().?引导性提问.?重复性提问??.?假设性提问.?直接性提问24、下列倾听者的哪种非语言符号不能给讲话者一种支持和鼓励的表示（）.?注视讲话者.?昂头??.?微笑.?轻轻点头25、下列说法中不正确的是（）.?非正式沟通是组织沟通的主流。

商务沟通期末试卷答案

汕头市中博职业技术学校2015—2016学年第一学期《商务沟通》期末试卷班级：姓名：座号：一、填空题（每空1分，共10分）1、沟通是有标准的，好的沟通标准是做到沟通前考虑好PAIBOC。

2、面谈是指任何有计划的和受控制的、在两个人（或更多人）之间进行的、参与者中至少有一人是有目的的并且在进行过程中互有听和说的谈话。

3、倾听的障碍因素主要来自于倾听环境、倾听者和信息三方面。

4、在实际工作和人际交往中，书面沟通的具体类型有商务信函、报告、会议文件、电子邮件、传真和短信息。

5、视图的采用遵循一定的程序，即确定主题、采集数据、决定是否采用视图、选择类型、设计加工，最终形成视图。

6、四种典型的人际沟通类型为分析型、支配型、表现型和随和型，我们应根据不同风格采用不同的沟通策略。

7、求职者要做好求职前的心理准备，围绕职业目标采集就业信息，分析和处理信息，进行自我评估和SWOT分析，确定自己的职业方向和人生目标。

8、会场座次安排时应遵循“面门为上，居中为上，前排为上，以右为上”的原则。

9、在职场中，着装要遵从TPO原则，充分考虑时间、地点和场合。

10、跨文化沟通的基本原则有相互尊重、谨慎性、求同存异、相互学习和适应。

二、不定项选择题（每题3分，错选或多选不得分，漏选得1分，共15分）1、从沟通的本质上来说，沟通的目标是：（ C）A、接收---接受---理解----反响B、接受---接收----理解----反响C、接收---理解---接受----反响D、理解---接收----接收----反响2、下面不属于副语言沟通内容的是（ D ）A、语调B、语速C、停顿D、表情3、下级对上级沟通的态度是（ACD）A、主动而不越权B、亲近而不疏远C、尊重而不吹捧D、请示而不依赖4、根据会议内容和要求的不同，会议座位的摆放有（ ABCD）A、礼堂型B、圆桌型C、长桌型、椭圆型、U形D、半圆形5、备忘录可分为（BCD）A、日常备忘录B、个人式备忘录C、计划式备忘录D、交往式备忘录三、名词解释（每题3分，共15分）1、商务沟通商务沟通——在商业经济活动中，不同个体、不同组织之间，相互传递信息、交流思想、传达情感并最终达成共识的过程。

商务沟通技巧第二次英方作业.2doc

Notice of meetingA meeting will be holding on 15th November 2011 at 09: 00am in Room 505 at Tian Building discuss prepare plans to meeting.Please attend the meeting on time.Agenda1. Apologies for absence.2. Minutes of the last meeting3. Matters arising4. Location5. Transport alternatives6. Accommodation7. Visits8. AOB9. Date and time of the next meetingPreparatory Notes In ParisEiffel TowerTickets: 10 pounds.Notre DameTickets: Is the main church building: Free In LondonBig BenTickets: freeBritish MuseumTickets: freeIn EdinburghEdinburgh CastleTickets: £ 15 each visitorGlass SquareTickets: freeAgenda PresentationIn Paris,In Paris, you can visit the attractions Notre Dame and the Eiffel Tower, etc., Notre Dame is more famous. It is suitable for business visitors. Notre Dame de Paris is Paris's famous landmarks, is the world's most famous medieval Gothic cathedral. Everyone boarded the Clock Tower 7.5 pounds. Eiffel Tower is the world's first steel tower structure, tower Middle hundred meters, divided into three layers. Tower erected next to a rectangular white marble column, gilded capitals placed Gustave Eiffel head. Admission is 10 pounds.In LondonCity of London as Big Ben is the British flag symbol weighs 13.5 tons, four clock faces with two square meters of area. Now the bell Big Ben is still clear and pleasant. British Museum, also known as the British Museum, in London, England north of New Oxford Street, Russell Square is the world's oldest and most magnificent scale integrated Museum, the world's largest and most famous museums. British Museum Admission is free, because the British government to support people to understand the history.In EdinburghEdinburgh Castle is the symbol of the spirit of Scotland, even the solemn majestic Edinburgh Castle, and the atmosphere revealed .Edinburgh Castle has since become an important royal residence and administrative center of state. Tickets are £ 15 each visitor. Glass Square is a line in the ancient place of execution, its history, soaked with blood. But for now, here in Edinburgh has become the most beautiful, one of the most modern, and therefore much attention. Admission is free.MinutesThe meeting was held at 09:00 on November 15 at Marriott Rive Gauche Hotel And ConfPresents: Jack (chairman), Riley, AnQi, XiaoYue, Lucy1. Apologies:There were no apologies.2. Minutes of the last meeting:Minutes of the last meeting were read and approved as a correct record.3. Matter arising:There were no matters arising.4. LocationRiley introduces Paris, Edinburgh and London this three cities in Europe is hold business meetings more of the city. Riley also introduced the costs details of the meeting. Riley suggest a meeting in Paris choice, the meeting selection in Marriott Rive Gauche Hotel And Conf, because the meeting is very advanced equipment, such as video conference And audio meeting.And the meeting from the city hotel is close, so for business people save time. Others advice will be to select in Scotland.5. Transport alternatives:Anqi presented Paris, Edinburgh, London, this three city that the traffic are very convenient. Anqi also presented prices and time for flights to Paris. Although the train was expensive, the train of the amount of time than plane time used long, so that the train might delay business people of the time of the meeting, Flights from Paris to Edinburgh, there are more than 30 flights a day, so the flights are best choosing. The return flight cost is from 100 pounds to 189 pounds. The use of the shortest time is one hour and ten minutes; the use of the longest time is three hours. From Paris Charles DE gaulle airport to the city center there are 14 miles away, it's 45 minutes by car. The ticket is 4 pounds for bus. Hiring car cost 40 pounds per day.6. Accommodation:Xiaoyue confirmed obtained prices for six different hotels. The six different hotels had different prices. The six hotels has the same type of room, in order to provide forbusiness people more economic and practical room .According to everyone required, we made a reservation two types of room, is standard rooms and single room. The price of standard room is £ 90 per night; the price of single room is 70 pounds per night. If you are keeping on sports, you can go to gymnasium.7. Visits:Lucy introduces a lot about scenic, culture, shopping, and attractions of information. Paris, London, Edinburgh, there are many famous attractions for tourists to visit, but for business people to visit the scenic spot of not much, for example the Big Ben. That visited the most famous Big Ben in the UK .because the Big Ben is the world's second largest, while at the same time toward the four directions of the clock.Visit the Big Ben can let business people feel the importance of time, for business people speaking, time is important. In Paris,In Paris can go to the Champs Elysees, Michel DE montaigne street and Buddha lang cable tile I shopping street, the three main street is comprised of the golden triangle shopping area, it and saint augustine's ray street is everywhere a luxury brand stores in sight. So Lucy advice is to visit the Big Ben.This is the best choice of the business people.8. AOB:There were no other items to be discussed chairperson thanked all for attending.9. Date and time of next meetingThe next meeting will be held on 15th January 2012 at Hotel 41 in London at 09:30am.The arrangement about the meeting of combines the British and FrenchoperationCandidate ID: 115134639Name: Ma RongClass: HRTable of contents1.0 Introduction 12.0 Procedure 13.0 Unite International Conference 13.1Time and Place 13.2Accommodation 13.3 Transportation 13.4 Sightseeing 24.0 Conclusion 25.0 Recommendation 26.0 Bibliography 3 1.0 IntroductionThe aim of this report is to provide information on the Unite International Conference in Paris. The report will cover the origins of the Unite International Conference. the conference tell that how was hotel accommodation, how was choose transportation and what is sightseeing feature.2.0 ProcedureThese reports important information from the Internet and some information are from the tourism website.These are not important sources of information. It is important information that Communication: Analysing and Presenting Complex Communication. This is our student book here is a small part of the teacher gave us the information printed.3.0 Unite International Conference3.1Time and PlaceThe Unite International Conference is a large conference. This meeting will be November 24, 2011 to November 26, 2011 in Paris.3.2AccommodationIn Edinburgh, Paris, London, there are six hotels to choose from. In Paris, the hotel is Castiglione and Marriott Rive Gauche Hotel And Conf in Paris. It is important that double room and junior suite.The price of single room is £ 321 per night.In London, There are two very famous in London Hotel; they are Bay Tree House Bed & Breakfast and Hotel 41. Bay Tree House Bed and Breakfast has three large rooms. Cheaply priced Bed & Breakfast in a pleasant location, the price of single room is £89. The price of double room is £99.For Hotel 41, there is executive double room and price is £349 excluding VAT. There is executive king room, and price of executive king room is £399 excluding VAT.In Edinburgh, there is Alexander Guest House and Sandaig Guest House. Alexander offers limited free parking and free internet access. The single room also has bathroom. The price of single room is £90 per 2 nights calculated. Rates include: 20% VAT and breakfast. In Sandaig, there is a very popular hotel lounge, where guests can come when you can enjoy the free drinks.3.3 TransportationThis conference is very important. It is careful in the choice of flight. Form London to Edinburgh, there are two flights.The first flight to Edinburgh London Heathrow International Airport, the use of time is one hour thirty minutes, the price of ticket is £268 per person, the second flight is Gatwick Airport to Edinburgh InternationalAirport, the time spent is an hour and twenty minutes, the price of ticket is 302 pounds per person .The train has many times from London to Edinburgh. The time spent is different.Form London to Paris, there are seven flights. For economy and safety, choose the two flights are the French and British Airways are flying to Paris Charles de Gaulle airport, the price of ticket is 218 pounds to 329 pounds by plane, respectively, the time spent is an hour and fifty minutes and one hour ten five minutes.Business people but also from the airport and back to the city center, they can have several options of transportation.Take a taxi to the downtown need cost is 30 pounds. The price of bus ticket is 25 pounds per person; the use of the time is 30 minutes.Form Edinburgh to Paris,Air France from Edinburgh International Airport to Paris Charles de Gaulle airport, and the time is three hours, the price of 318 pounds.If sitting airport shuttle bus words, to downtown fare is 45 pounds.3.4 SightseeingIn Paris, there are many famous attractions, such as the Eiffel Tower, Notre Dame, etc. But, for business people visit the Orsay Museum and the Opera House. In London, the more famous is the Tower of London and Hyde Park.Business people must go to Downing Street to head for London,However, the most famous in the UK or Big Ben, the world's second largest, while at the same time toward the four directions of the clock. In Edinburgh,In Edinburgh, Edinburgh Castle is a well-known. It has a long history. St. Margaret's Chapel is the oldest building in Edinburgh.4.0 ConclusionAccording to the information provided above, each hotel is for business 24 hours a day, and provides comfortable accommodation, individual hotels can also provide business people can enjoy the garden, such a good accommodation for business people believe that every would like, hope that this meeting can give you more recognition.For transport, the more convenient and economical to reach the destination, there are many national flights to choose from, taking into account each business people to meet, but also to reduce the unnecessary trouble. Also believe that the airline will provide a good service business.Conference is very important, but in order to allow business people do not waste leisure time, you can visit the famous tourist attractions, the conference is even more meaningful.5.0 RecommendationIn my opinion, Paris, Edinburgh, London, these three cities in Europe held the meeting is most populous city .but I believe that everyone has to understand it in Paris.I have some suggestions; I consider the site selection meeting in Paris, because Parisis a place where people feel good. I recommend the hotel is the Marriott Rive Gauche Hotel And Conf, Because the hotel has great meeting rooms, meeting rooms of the equipment is advanced and the price is the economy. End of the meeting in Paris, Business people can car rental to the airport, rent a taxi the cost of 45 pounds is used, and the time is 30 minutes. If sit bus of words, the use of the time is 45 minutes, charge is 20 pounds.So, in order to arrive in London, should choose to rent a taxi, more save time to catch flights. Business people can fly to London, England to visit Big Ben. Big Ben is also quite good to visit, but I think British Museum visit better, because can make business people understand the history and culture. British Museum Admission is free, because the British government to support people to understand the history.The meeting like this, not only finished their work, but also understand the countries of the tourism culture, enrich their knowledge. I feel that the meeting is very comfortable.6.0 BibliographyThe websites visited included:.Communication: Analysing and Presenting Complex CommunicationRoyal Bank of Scotland5 East Hermitage Place, Leith, EH6 8AAEdinburgh PL189NATel: 033 email lucy @BTSEdin .co. sc20th November 2011Mr. Kenneth Manager17 Boulevard Saint-Jacques Paris 75014 FranceParis75014Dear Mr. KennethOur company chooses Marriott Rive Gauche Hotel and Conf. we will arrive on 23rd November 2011.Please book ten standard rooms. The price control in 70 pounds to 130 pounds, stay two nights, and we want to provide convenient service.I wish success in your work; look forward to your reply.Yours sincerelyLucyDirector, Human Resource DepartmentTo: devin @ BTSLond. co. scFrom: riley @BTSEdin .co. scSubject: The notice about the meeting of combine the British and French operation Mr. DevinUnite International Conference will be held at 09:00 on November 24, 2011 toNovember 26, 2011, the place is Marriott Rive Gauche Hotel And Conf.The address of this conference is 17 Boulevard, Saint-Jacques, Paris ,75014 France.Wish you have a good time.RileyAssistant Manager. Human Resource DepartmentRoyal Bank of ScotlandTel:。

(完整word版)15年11742《商务沟通方法与技能》真题

2015年5月中英合作商务管理专业与金融管理专业管理段证书课程考试商务沟通方法与技能试题（课程代码11742）姓名： _______________ 准考证号：______________________________________________ __ _____________考生注意事项L严格遵守考场规则，考生得到监考人员的指令后方可开始答题。

2.考生须将自己的姓名和准考证号写在本试卷上。

3.作答前，考生务必将自己的姓名、考点名称、课程名称、座位号、准考证号、课程代码用黑色字迹的签字笔填写在答题卡指定位置，并将准考证号、课程代码对应的信息点用2B铅笔涂黑。

\ \4.全部试題均在答题卡上作答”在试卷上作答无效®作答时，用黑色字迹的签字笔在答题卡的“非选择题答题区”内按试题题号顺序直接答题「并在题号栏标明大题题号和小题题号。

5.可使用计算器、直尺等文具*6.考试结束后，寿生将试题和答题卡放在桌上，不得带走，待监考人员收毕淸点后，方可离场= …任何个人或机构不得保躍、境制和出版本试卷.不得以任何形式传播试卷内容。

违者必究口教育部考试中心2015年5月准流程。

（8分）16.请为Al公司设计一份用于在酒店或其他公共场所招揽客人的商务传单或卡片，并说明使用商务传单或卡片揽客的两点好处.G分）六、本题包括第17—20小题，共20分a林先生于2015 4 4月｝7日入住金色夜晚酒店201号房间。

第二夭上午9点30分，他向值班的服务员投诉：所住的房间淋浴的水温不皑调低；房间很热，室內空调温度无法调低：窗户不能全部打开。

抹先生希望提出他的问题能在当天下午17点自己返回酒店前得到解决。

他原扎以为酒店设施良好，但事实差强人意。

（案例信息属虚构，仅作考试用途J17.列出四种积极的肢休语言的例子。

（4分））8.说明积极的肢体语言如何能帮助酒店的服务员让客人在入住期间有宾至如归的感觉。

19.简述除积极的肢体语言除外，褪店服务员在处理客人投诉时应采用的两种正确的方式。

商务沟通 ( 第2次 )

第2次作业一、单项选择题（本大题共30分，共 10 小题，每小题 3 分）1. 心理学家马斯洛认为人的需求层次共分为几个阶段（）。

A. 五 B. 六 C.七 D. 八2. 网络媒介为人类传播活动提供了（）的网络传播。

A. “对话式” B.“交互式” C. “独白式” D. “车轮式”3. 以下不属于经济管理类文体的材料与文学体裁需要的材料有不同特点的（）。

A. 经济性 B. 规定性 C. 计划性 D. 可操作性4. 只客观说明需要说明的企业事实、产品事实，如记录事件发生、发展的过程和结果等，这属于（）。

A. 事实报道 B. 专题报道 C. 分析报道 D. 现场报道5. 信西方社交礼仪中，在户外与熟识的人相遇时，一般用（）。

A. 拥抱礼B. 亲吻礼C. 脱帽礼D. 碰杯礼6. “你不认为那是自由散漫，不遵守工作时间吗？”这属于（）。

A. 无限制性提问 B. 重复性提问 C. 引导性提问 D. 提示性提问7. 自我沟通的目的在于说服自己，而人际沟通的目的在于与他人达成共识，这属于际沟通与自我沟通的（）。

A. 主客体差异 B. 目的差异 C. 过程差异 D. 媒介差异8. 信息传播效果分析中的“枪弹论”产生于20世纪（）。

A. 10-20年代 B. 20-30年代 C. 30-40年代 D. 40-50年代9. 下列哪个选项不属于自我沟通中的主要障碍（）。

A. 缺乏自我认知 B.人生没有目标 C. 缺少沟通的知识 D. 疏于理性思考10. 美国传播学家威尔伯•施拉姆在其论文（）中，提出了施拉姆互动模式。

A. 《传播如何得以有效进行》B. 《控制论——动物与机器中的通信和控制问题》C. 《传播在社会中的结构与功能》D. 《传播的效果控制》二、多项选择题（本大题共40分，共 10 小题，每小题 4 分）1. 下列说法正确的是（）。

A. 汉字是表意文字符号体系，同表音文字符号体系有本质的区别 B. 汉字一般是表示单音节的语素，但不是音节文字 C. 汉字不是直接表示音位或音节的字母，而是用不同笔画构成的大量表音符号来记录汉语的多音节语素 D. 汉语一个音节可以用许多汉字符号来记录2. 下列属于网络媒介为人类传播活动提供的电子“交互式”的网络传播的（）。

商务沟通第二次作业题及答案.doc

第2次作业一、单项选择题（本大题共40分，共20小题，每小题2分）1.根据马斯洛需求层次理论，属于人的社交需要的是（）。

A.医疗B.爱情C.交往D.探索2.在大约（）前，人类开始有了说话能力。

A.3万年B.4万年C.5万年D.6万年3.属于非正式沟通的是（）。

A.员工的私下交谈B.公司会议C.公司管理制度的下达D.公司部门的工作报告4.多媒体是计算机和视频技术的结合，它实际包含两个媒体，即声音和（）o A.代码B.文字C.图像D.数字5.下列不属于商务谈判的特点的是（）。

A.谈判内容的交易性B.谈判主体的多样性C.谈判利益的导向性D.谈判过程的激烈性6.下列不属于舆论产生的基本条件的是（）。

A.社会联系B.社会变动C. 信息D.信息传播7.下列哪个选项不属于面谈或网上交谈的目的（）。

A.传播信息B.加强了解C.解决问题D.寻求改变8.针对商品销售展开的广告宣传，目的在于扩大商品的销售量，吸引潜在的消费者，这属于（）。

A.商品广告B.招商广告C.企业广告D.公益广告9.心理学家马斯洛认为人的需求层次共分为几个阶段（）。

A.五B.六C. 七D.八10.以下不属于研制控制论沟通过程模式的代表学者的是（）。

A.梅尔文• 徳弗勒B.威尔伯•施拉姆C.韦斯特利•布鲁斯D.哈罗徳•拉斯维尔11・符号和信号传播沟通时代，人类将彼此理解的（）作为信息的信号或符号进行传播。

A.声音和身体语言B.声音和图形C.图形和身体语言D.图形12•语音具有音色、音长、音强、音高这四要素，说明语言符号具有（）。

A. 社会性B.物理性C.概括性D.时间性13.在对“沟通”这一概念的解释中，共享派强调信息传递的（）。

A.有效性B.真实性C.双向性D.反馈性14.修饰的含义不包括（）。

A.运用语言的方法、技巧和规律B.进行写作和说话时积极调动语言符号的行为，即所从事的修饰活动C.以加强表达效果的方法、规律为研究对象的修辞学D.对信息进行加工15.媒介即人的延仲：任何媒介都不外乎人的感觉和感官的扩展或延仲。

2015年12月英语六级考试真题及答案解析(第二套)

2015年12月大学英语六级考试真题(第2套)Part IWriting(30 minutes)Directions: For this part, you are allowed 30 minutes to write a short essay based on the picture below. You should focus on the difficulty in acquiring useful information in spite of advanced information technology. You are required to write at least 150 words but no more than 200 words．_______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ Part II Listening Comprehension(30 minutes)听力音频地址：/attached/media/20160426/20160426163646_2894.mp3Section ADirections: In this section, you will hear 8 short conversations and 2 long conversations. At the end of each conversation, one or more questions will be asked about what was said. Both the conversation and the questions will be spoken only once. After each question there will be a pause. During the pause, you must read the four choices marked A), B), C.and D., and decide which is the best answer. Then mark the corresponding letter on Answer Sheet I with a single line through the centre.1. A.She is impatient to learn computer programming.B.She is unaware her operation system is outdated.C.She is unable to use the new computer program.D. She is amazed at the fast change of technology.2.A.He has long been fed up with traveling.B.He prefers to stay home for the holiday.C.He is going out of town for a couple of days.D. He is annoyed by the heavy traffic downtown.3.A.The challenges facing East Asia.B.The location for their new office.C.Their expansion into the overseas marketD. The living expenses in Tokyo and Singapore.4. A.A number of cell phones were found after the last show.B.The woman forgot where she had left her cell phone.C.The woman was very pleased to find her cell phone.D. Reserved tickets could be picked up at the ticket counter.5.A.The building materials will be delivered soon.B.The project is being held up by bad weather.C.The construction schedule may not be met.D. Qualified carpenters are not easy to find.6.A.She is getting very forgetful these days.B.She does not hold on to bitter feelings.C.She resents the way she is treated.D. She never intends to hurt anyone.7.A.The man wants to rent a small apartment.B.The woman has trouble getting a mortgage.C.The woman is moving to a foreign country.D.The man is trying to sell the woman a house.8. A.They are writing a story for the Morning News.B.They are facing great challenges to get re-elected.C.They are launching a campaign to attract women voters.D.They are conducting a survey among the women in town. Questions 9 to 11 are based on the conversation you have just heard.9.A.Touch his heart.B.Make him cry.C.Remind him of his life.D.Make him feel young.10. A.He is good at singing operas.B.He enjoys complicated music:C.He can sing any song if he likes it.D.He loves country music in particular.11.A.Go to a bar and drink for hours.B.Go to an isolated place to sing blues.C.Go to see a performance in a concert hall.D.Go to work and wrap himself up in music.Questions 12 to 15 are based on the conversation you have just heard.12.A.How he became an announcer.B.How he writes news stories.C.How he makes his living.D.How he does his job.13.A.They write the first version of news stories.B.They gather news stories on the spot.C.They polish incoming news stories.D.They write comments on major news stories.14. A.Reading through the news stories in a given period of time.B.Having little time to read the news before going on the air.C.Having to change the tone of his voice from time to time.D.Getting all the words and phrases pronounced correctly.15.A.It shows where advertisements come in.B.It gives a signal for him to slow down.C.It alerts him to something important.D.It serves as a reminder of sad news.Section BDirections : In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A), B),C).and D). Then mark the corresponding letter on Answer Sheet I with a single line through the centre.Passage OneQuestions 16 to 18 are based on the passage you have just heard.16. A.It gives pleasure to both adults and children.B.It is often carried around by small children.C.It can be found in many parts of the world.D.It was invented by an American Indian.17. A.They were made for earning a living.B.They were delicate geometric figures.C.They were small circus figures made of wire.D.They were collected by a number of museums.18.A.In art.B.In geometry.C.In engineering.D.In circus performance.Passage TwoQuestions 19 to 21 are based on the passage you have just heard.19. A.They offer students a wide variety of courses.B.They attract students from all over the world.C.They admit more students than they can handle.D.They have trouble dealing with overseas students.20. A.Everyone will benefit from education sooner or later.B.A good education contributes to the prosperity of a nation.C.A good education is necessary for one to climb the social ladder.D.Everyone has a right to an education appropriate to his potential.21. A.He likes students with high motivation.B.He enjoys teaching intelligent students.C.He tailors his teaching to students' needs.D.He treats all his students in a fair manner.Passage ThreeQuestions 22 to 25 are based on the passage you have just heard.22. A.It is mostly imported from the Middle East.B.It is a sure indicator of its economic activity.C.It has a direct impact on the international oil market.D.It equals more than 30 million barrels of oil each day.23. A.It eventually turns into heat.B.It is used in a variety of forms.C.Its use is chiefly responsible for air pollution.D.Part of it is lost in the process of transmission.24.A.When it is used in rural areas.B.When it is environment-friendly.C.When it operates at near capacity.D.When it operates at regular times.25.A.Traffic jams in cities.B.Inefficient use of energy.C.Fuel shortage.D.Global warming.Section CDirections: In this section, you will hear a passage three times. When the passage is read for the first time, you should listen carefully for its general idea. When the passage is read for the second time, you are required to fill in the blanks with the exact words you have just heard. Finally, when the passage is read for the third time, you should check what you have written.Graphics are used in textbooks as part of the language of the discipline, as in math or economics, or as study aids. Authors use graphic aids to 26 and expand on concepts taken up in the text because graphics are yet another way of portraying relationships and 27 connections.Graphics are used extensively in natural sciences and social sciences. Social scientists work with statistics 28 data, and the best way to present these statistics is often in graphic form. Graphics are included- not merely as a means of making the information easier for the student to grasp, but as an integral part of the way social scientists think. Many textbooks, 29 those in economics, contain appendixes that provide specific information on reading and working with graphic material. Make it a practice to 30 attentively the titles, captions, headings, and other material connected with graphics. These elements 31 and usually explain what you are looking at. When you are examining graphics, the 32 questions to ask are (a.)What is this item about? and (b.)Whatkey idea is the author 33 ?One warning: Unless you integrate your reading of graphics with the text, you may make a wrong assumption. 34 , from a chart indicating that 33 percent of firstborn children in a research sample did not feel close to their fathers, you might assume that some dreadful influence was at work on the firstborn children. However, a careful reading of the text 35 that most of the firstborn children in the sample were from single-parent homes in which the father was absent.Part III Reading Comprehension (40 minutes)Section ADirections: In this section, there is a passage with ten blanks. You are required to select one word for each blank from a list of choices given in a word bank following the passage. Read the passage through carefully before making your choices. Each choice in the bank is identified by a letter. Please mark the corresponding letter for each item on AnswerSheet 2 with a single line through the centre. You may not use any of the words in the bank more than once.Questions 36 to 45 are based on the following passage.According to a report from the Harvard School of Public Health, many everyday products, including some bug sprays and cleaning fluids, could lead to an increased risk of brain andbehavioral disorders in children. The developing brain, the report says, is particularly 36 to the toxic effects of certain chemicals these products may contain, and the damage they cause can be 37 .The official policy, however, is still evolving. Health and environmental 38 have long urged U.S. government agencies to 39 the use of some of the 11 chemicals the report cites and called for more studies on their long-term effects. In 2001, for example, the Environmental Protection Agency 40 the type and amount of lead that could be present in paint and soil in homes and child-care 41, after concerns were raised about lead poisoning. The agency is now 42 the toxic effects of some of the chemicals in the latest report.But the threshold for regulation is high. Because children's brain and behavioral disorders, like hyperactivity and lower grades, can also be linked to social and genetic factors, it's tough to pin them on exposure to specific chemicals with solid 43 evidence, which is what the EPA requires. Even the Harvard study did not prove a direct 44 but noted strong associations between exposure and risk of behavioral issues.Nonetheless, it's smart to 45 caution. While it may be impossible to prevent kids from drinking tap water that may contain trace amounts of chemicals, keeping kids away from lawns recently sprayed with chemicals and freshly dry-cleaned clothes can't hurt.A.advocatespactC.correlationD.exerciseE. facilitiesF. interactionG. investigatingH. overwhelmedI. particlesJ. permanentK. restrictedL. simulatingM. statisticalN. tightenO. vulnerableSection BDirections : In this section, you are going to read a passage with ten statements attached to it. Eachstatement contains information given in one of the paragraphs. Identify the paragraph from which the information is derived. You may choose a paragraph more than once. Each paragraph is marked with a letter.Answer the questions by marking the corresponding letter on Answer Sheet 2. The Impossibility of Rapid Energy Transitions[ A ] Politicians are fond of promising rapid energy transitions. Whether it is a transition from imported to domestic oil or from coal-powered electricity production to natural-gas power plants, politicians love to talk big. Unfortunately for them (and often the taxpayers), our energy systems are a bit like an aircraft carrier: they are unbelievably expensive, they are built to last for a very long time, they have a huge amount of inertia ( meaning it takes a lot of energy to set them moving ), and they have a lot of momentum once they are set in motion. No matter how hard youtry, you can't turn something that large on a dime ( 10美分硬币), or even a few thousand dimes. [ B ] In physics, moving objects have two characteristics relevant to understanding the dynamics of energy systems: inertia and momentum. Inertia is the resistance of objects to efforts to change their state of motion. If you try to push a boulder ( 大圆石), it pushes you back. Once you have started the boulder rolling, it develops momentum, which is defined by its mass and velocity.Momentum is said to be "conserved," that is, once you build it up, it has to go somewhere. So a heavy object, like a football player moving at a high speed, has a lot of momentum-that is, once he is moving, it is hard to change his state of motion. If you want to change his course, you have only a few choices: you can stop him, transferring ( possibly painfully) some of his kinetic energy (动能) to your own body, or you can approach alongside and slowly apply pressure to gradually alter his course.[ C ] But there are other kinds of momentum as well. After all, we don't speak only of objects or people as having momentum; we speak of entire systems having momentum. Whether it's a sports team or a presidential campaign, everybody relishes having the big momentum, because it makes them harder to stop or change direction.[ D ] One kind of momentum is technological momentum. When a technology is deployed, its impacts reach far beyond itself. Consider the incandescent (白炽灯的) bulb, an object currently hated by many environmentalists and energy-efficiency advocates. The incandescent light bulb, invented by Thomas Edison, which came to be the symbol of inspiration, has been developed into hundreds, if not thousands, of forms. Today, a visit to a lighting store reveals a stunning array of choices. There are standard-shaped bulbs, flame-shaped bulbs, colored globe-shaped bulbs, and more. It is quite easy, with all that choice, to change a light bulb.[ E ] But the momentum of incandescent lighting does not stop there. All of those specialized bulbs ledto the building of specialized light fixtures, from the desk lamp you study by, to the ugly but beloved hand-painted Chinese lamp you inherited from your grandmother, to the ceiling fixture in your closet, to the light in your oven or refrigerator, and to the light that the dentist points at you. It is easy to change a light bulb, sure, but it is harder to change the bulb and its fixture.[ F ] And there is more to the story, because not only are the devices that house incandescent bulbs shaped to their underlying characteristics, but rooms and entire buildings have been designed in accordance with how incandescent lighting reflects off walls and windows.[ G ] As lighting expert Howard Brandston points out, “Generally, there are no bad light sources, only bad applications. " There are some very commendable characteristics of the CFL [ compact fluorescent (荧光的) light bulb ], yet the selection of any light source remains inseparable from the luminaire (照明装置) that houses it, along with the space in which both are installed, and lighting requirements that need to be satisfied. The lamp, the fixture, and the room, all three must work in concert for the true benefits of end-users. If the CFL should be used for lighting a particular space, or an object within that space, the fixture must be designed to work with that lamp, and that fixture with the room. It is a symbiotic (共生的) relationship. A CFL cannot be simply installed in an incandescent fixture and then expected to produce a visual appearance that is more than washed out, foggy, and dim. The whole fixture must be replaced-light source and luminaire-and this is never an inexpensive proposition.[ H ] And Brandston knows a thing or two about lighting, being the man who illuminated the Statue of Liberty.[ I ]Another type of momentum we have to think about when planning for changes in our energy systems is labor-pool momentum. It is one thing to say that we are going to shift 30 percent of our electricity supply from, say, coal to nuclear power in 20 years. But it is another thing to have a supply of trained talent that could let you carry out this promise. That is because the engineers,designers, regulators, operators, and all of the other skilled people needed for the new energy industry are specialists who have to be trained first ( or retrained, if they are the ones being laid off in some related industry), and education, like any other complicated endeavor, takes time.And not only do our prospective new energy workers have to be trained, they have to be trained in the right sequence. One needs the designers, and perhaps the regulators, before the builders and operators, and each group of workers in training has to know there is work waiting beyond graduation. In some cases, colleges and universities might have to change their training programs,adding another layer of difficulty.[ J ] By far the biggest type of momentum that comes into play when it comes to changing our energy systems is economic momentum. The major components of our energy systems, such as fuel production, refining, electrical generation and distribution, are costly installations that have lengthy life spans. They have to operate for long periods of time before the costs of development have been recovered. When investors put up money to build, say, a nuclear power plant, they expect to earn that money back over the planned life of the plant, which is typically between 40and 60 years. Some coal power plants in the United States have operated for more than 70 years!The oldest continuously operated commercial hydro-electric plant in the United States is on New York's Hudson River, and it went into commercial service in 1898.[ K ] As Vaclav Smil points out, "All the forecasts, plans, and anticipations cited above have failed so miserably because their authors and promoters thought the transitions they hoped to implement would proceed unlike all previous energy transitions, and that their progress could be accelerated in an unprecedented manner. "[ L ] When you hear people speaking of making a rapid transition toward any type of energy, whether it is a switch from coal to nuclear power, or a switch from gasoline-powered cars to electric cars, or even a switch.from an incandescent to a fluorescent light, understanding energy system inertia and momentum can help you decide whether their plans are feasible.46. Not only moving objects and people but all systems have momentum.47. Changing the current energy system requires the systematic training of professionals and skilled labor.48. Changing a light bulb is easier than changing the fixture housing it.49. Efforts to accelerate the current energy transitions didn't succeed as expected.50. To change the light source is costly because you have to change the whole fixture.51. Energy systems, like an aircraft carrier set in motion, have huge momentum.52. The problem with lighting, if it arises, often doesn't lie in light sources but in their applications.53. The biggest obstacle to energy transition is that the present energy system is too expensive to replace.54. The application of a technology can impact areas beyond itself.55. Physical characteristics of moving objects help explain the dynamics of energy systems.Section CDirections: There are 2 passages in this section. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A), B), C),and D ). You should decide on the best choice and mark the corresponding letter on Answer Sheet 2 with a single line through the centre.Passage OneQuestions 56 to 60 are based on the following passage.One hundred years ago, "Colored" was the typical way of referring to Americans of African descent. Twenty years later, it was purposefully dropped to make way for "Negro. " By the late 1960s,that term was overtaken by "Black. " And then, at a press conference in Chicago in 1988, Jesse Jackson declared that "African American" was the term to embrace. This one was chosen because it echoed the labels of groups, such as "Italian Americans" and "Irish Americans," that had already beenfreed of widespread discrimination.A century's worth of calculated name changes point to the fact that naming any group is a politically freighted exercise. A 2001 study cataloged all the ways in which the term "Black" carried connotations (涵义) that were more negative than those of "African American. "But if it was known that "Black" people were viewed differently from "African Americans,"researchers, until now, hadn't identified what that gap in perception was derived from.A recent study, conducted by Emory University's Erika Hall, found that "Black" people are viewed more negatively.than "African Americans" because of a perceived difference in socioeconomic status. As a result,"Black" people are thought of as less competent and as having colder personalities.The study's most striking findings shed light on the racial biases permeating the professional world.Even seemingly harmless details on a resume, it appears, can tap into recruiters' biases. A job application might mention affiliations with groups such as the "Wisconsin Association of African-American Lawyers" or the "National Black Employees Association," the names of which apparently have consequences, and are also beyond their members' control.In one of the study's experiments, subjects were given a brief description of a man from Chicago with the last name Williams. To one group, he was identified as "African-American," and another was told he was "Black. " With little else to go on, they were asked to estimate Mr. Williams's salary,professional standing, and educational background.The "African-American" group estimated that he earned about $ 37,000 a year and had a two-year college degree. The "Black" group, on the other hand, put his salary at about $ 29,000, and guessed that he had only "some" college experience. Nearly three-quarters of the first group guessed that Mr.Williams worked at a managerial level, while only 38.5 percent of the second group thought so.Hall's findings suggest there's an argument to be made for electing to use "African American,"though one can't help but get the sense that it's a decision that papers over the urgency of continued progress. Perhaps a new phrase is needed, one that can bring everyone one big step closer to realizing Du Bois's original, idealistic hope: "It's not the name-it's the Thing that counts. "56.Why did Jesse Jackson embrace the term "African American" for people of African descent?57. A.It is free from racial biases.B.It represents social progress.C.It is in the interest of common Americans.D.It follows the standard naming practice.57. What does the author say about the naming of an ethnic group ?A.It advances with the times.B.It is based on racial roots.C.It merits intensive study.D.It is politically sensitive.58.What do Erika Hall's findings indicate?A.Racial biases are widespread in the professional world.B.Many applicants don't attend to details on their resumes.C.Job seekers should all be careful- about their affiliations.D.Most recruiters are unable to control their racial biases.59. What does Erika Hall find in her experiment about a man with the last name Williams?A.African Americans fare better than many other ethnic groups.B.Black people's socioeconomic status in America remains low.C.People's conception of a person has much to do with the way he or she is labeled.D.One's professional standing and income are related to their educational background.60. What is Dr. Du Bois's ideal?A.All Americans enjoy equal rights.B.A person is judged by their worth.C.A new term is created to address African Americans.D.All ethnic groups share the nation's continued progress.Passage TwoQuestions 61 to 65 are based on the following passage.Across the board, American colleges and universities are not doing a very good job of preparing their students for the workplace or their post-graduation lives. This was made clear by the work of two sociologists, Richard Arum and Josipa Roksa.In 2011 they released a landmark study titled"Academically Adrift," which documented the lack of intellectual growth experienced by many people enrolled in college. In particular, Arum and Roksa found, college students were not developing the critical thinking, analytic reasoning and other higher-level skills that are necessary to thrive in today's knowledge-based economy and to lead our nation in a time of complex challenges and dynamic change.Arum and Roksa placed the blame for students' lack of learning on a watered-down college curriculum and lowered undergraduate work standards. Although going to college is supposed to be a Full-time job, students spent, on average, only 12 to 14 hours a week studying and many were skating through their semesters without doing a significant amount of reading and writing. Students who take more challenging classes and spend more time studying do learn more. But the priorities of many undergraduates are with extracurricular activities, playing sports, and partying and socializing.Laura Hamilton, the author of a study on parents who pay for college, will argue in a forthcoming book that college administrations are overly concerned with the social and athletic activities of their students. In Paying for the Party, Hamilton describes what she calls the “arty pathway," which eases many students through college, helped-along by various clubs that sendstudents into the party scene and a host of easier majors.By sanctioning this watered-down version of college, universities are"catering to the social and educational needs of wealthy students at the expense of others" who won't enjoy the financial backing or social connections of richer students once they graduate.These students need to build skills and knowledge during college if they are to use their degrees as a stepping-stone to middle-class mobility. But more privileged students must not waste this opportunity either. As recent graduates can testify, the job market isn't kind to candidates who can't demonstrate genuine competence, along with a well-cultivated willingness to work hard. Nor is the global economy forgiving of an American workforce with increasingly weak literacy, math and science abilities. College graduates will still fare better than those with only a high school education, of course. But a university degree unaccompanied by a gain in knowledge or skills is an empty achievement indeed. For students who have been coasting through college, and for American universities that have been demanding less work, offering more attractions and charging higher tuition, the party may soon be over.61. What is Arum and Roksa's finding about higher education in America?A.It aims at stimulating the intellectual curiosity of college students.B.It fails to prepare students to face the challenges of modern times.C.It has experienced dramatic changes in recent years.D.It has tried hard to satisfy students' various needs.62. What is responsible for the students' lack of higher-level skills?A.The diluted college curriculum.B.The boring classroom activities.C.The absence of rigorous discipline.D.The outdated educational approach.63. What does Laura Hamilton say about college administrations?A.They fail to give adequate help to the needy students.B.They tend to offer too many less challenging courses.C.They seem to be out of touch with society.D.They prioritize non-academic activities.64. What can be learned about the socially and financially privileged students?A.They tend to have a sense of superiority over their peers.B.They can afford to choose easier majors in order to enjoy themselves.C.They spend a lot of time building strong connections with businesses.D.They can climb the social ladder even without a degree.65. What does the author suggest in the last paragraph?A.American higher education has lost its global competitiveness.B.People should not expect too much from American higher education.C. The current situation in American higher education may not last long.D.It will take a long time to change the current trend in higher education.Part IVTranslation(30 minutes)Directions: For this part, you .are allowed 30,minutes to translate a passage from Chinese into English. You should write your answer on Answer Sheet 2.最近，中国政府决定将其工业升级。

商务沟通（第2次）

商务沟通（第2次）第2次作业一、多项选择题（本大题共90分，共 30 小题，每小题 3 分）1. 大众传播媒介具有（）的特点。

A. 速度快 B. 范围广 C. 真实程度高 D. 影响大2. 以下哪些选项有助于人们进行情绪自控和自我调适（）。

A. 认识自我，正确评价自我 B. 认识环境，顺应环境 C. 换位思考、宽以待人D. 学习沟通技巧及知识3. 修辞的作用主要包括（）。

A. 有助于提高语言表达能力、阅读欣赏能力B. 有助于提高语言修养和语言美的能力C. 有助于信息沟通中更准确的传播信息D. 有助于接受者更加理性的理解信息4. 基本人际关系类型包括（）。

A. 包容——排斥 B. 控制——追随 C. 喜爱——憎恨 D. 亲密——疏远5. 符号的两大类别是（）。

A. 意指性符号 B. 实指性符号 C. 语言符号 D. 非语言符号6. 下列跨文化沟通的策略的是（）。

A. 承认文化差异 B. 了解文化差异 C. 认同文化差异 D. 融合文化差异7. 下列属于组织外部信息沟通的是（）。

A. 与下游企业的沟通 B. 与顾客的沟通 C. 与股东的沟通 D. 与社区的沟通 E. 与媒体的沟通8. 下列属于大众商务沟通的功能的是（）。

A. 报道信息 B. 舆论导向 C. 教育大众 D. 提供娱乐9. 就其沟通目的和形式而言，商务信函可以分为（）。

A. 肯定性信函 B. 说明性信函 C. 负面性信函 D. 劝说性信函10. 下列人际冲突中的沟通策略的是（）。

A. 冲突激化策略 B. 拖延冲突策略 C. 避免冲突策略 D. 减少冲突的策略11. 印刷媒介的作用主要表现在（）。

A. 总结信息 B. 保存信息 C. 解释信息 D. 传播信息12. 自我认知是对自我的理解，包括（）。

A. 态度 B. 价值 C. 观念 D. 优势 E. 弱势13. 下列属于影视商务节目的形式的是（）。

A. 口播新闻 B. 图片新闻 C. 影像新闻 D. 报刊、电视或网上谈话14. 下列属于成功演讲的特点的是（）。

商务沟通期末试卷答案

2、面谈是指任何有计划的和受控制的、在两个人（或更多人）之间进行的、参与者中至少有一人是有目的的并且在进行过程中互有听和说的谈话。

3、倾听的障碍因素主要来自于倾听环境、倾听者和信息三方面。

4、在实际工作和人际交往中，书面沟通的具体类型有商务信函、报告、会议文件、电子邮件、传真和短信息。

5、视图的采用遵循一定的程序，即确定主题、采集数据、决定是否采用视图、选择类型、设计加工，最终形成视图。

6、四种典型的人际沟通类型为分析型、支配型、表现型和随和型，我们应根据不同风格采用不同的沟通策略。

7、求职者要做好求职前的心理准备，围绕职业目标采集就业信息，分析和处理信息，进行自我评估和SWOT分析，确定自己的职业方向和人生目标。

8、会场座次安排时应遵循“面门为上，居中为上，前排为上，以右为上”的原则。

9、在职场中，着装要遵从TPO原则，充分考虑时间、地点和场合。

10、跨文化沟通的基本原则有相互尊重、谨慎性、求同存异、相互学习和适应。

西南交通大学《商务沟通》在线作业二

西南交《商务沟通》在线作业二下列哪种表述方式体现了换位思考( )A:我与爱派克斯汽车出租车公司达成协议,将对你租用的汽车提供折扣B:今天下午我们将装运您方9月21日的订货C:我们很高兴能向您提供5000美元的最高赊购限额D:恭喜你荣升为地区经理!看到这个消息真令我非常高兴参考选项：D说明性信函和肯定性信函的组织顺序是( )A:要点、细节、负面因素、读者利益和有好意愿的结尾B:细节、要点、负面因素、读者利益和有好意愿的结尾C:负面因素、要点、细节、读者利益和有好意愿的结尾D:读者利益、要点、细节、负面因素和有好意愿的结尾参考选项：A通过文章的结构树立良好形象途径是( )A:完整B:预料到读者可能产生的疑问并加以解答C:涵盖未经读者要求的信息时应说明其重要性D:内容的组织要以读者的需求为准而不是以作者的需求为准参考选项：D向顾客和公司以外的其他人传达坏消息时的篇章模式为( )A:理由、拒绝、友善结尾和其他选择B:理由、拒绝、其他选择和友善结尾C:拒绝、理由、其他选择和友善结尾D:友善结尾、其他选择、拒绝和理由参考选项：B下列哪个表达中使用负面词汇( )A:我们将在周五完成盘点B:如果你还有其他问题,就打电话给我C:每次都要把磁盘倒回去D:你还拖欠了835美元参考选项：D在信函中除了采用礼貌的称呼外,姓名的格式也要对应,下列哪种表达格式对应( )A:委员会的成员将是琼斯先生、雅克尼先生和利萨B:委员会的成员将是琼斯、雅克尼和利萨C:委员会的成员将是琼斯、雅克尼和利萨先生D:委员会的成员将是琼斯先生、雅克尼和利萨1。

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