大学酒店英语情景剧剧本
酒店餐饮情景剧英文及中文翻译
酒店餐饮情景剧英文及中文翻译Golden Wedding AnniversaryWaiter：Good evening, Welcome to our restaurant! this way please. How about the table by the window? Professor：OKWaiter：Here are the menu and wine list，Our specialty is local food.please take your time.Professor：Honey，Look at the sea spray，I still remember the first time we met on the beachMadam：Yeah, time flies.let me see ,It's been 50 years already.Professor：At that time, I was a poor boy, but you have always encouraged me, we held a very simple wedding ceremony! These years, I focus on the study of academic, so you are involved!Madam：No, I never regret marrying you.！Professor：Ah? Today is our golden wedding anniversary!But on a business trip, we have no way to celebrate like home!(Waiter Hear about that)Professor：Honey, I'm always not good at ordering.what do you want to taste todayMadam： I'm not sure Which dish is suitable for us！Waiter：May be I can recommend you a few of our specialties, OK?Madam：OK！Waiter：Steamed sea cucumber with gold and green onion , sauted tofu with vegetables，fried lily with celery would you like that？Madam：OK,Sounds good,We will order theseWaiter：Would you like something to drink? Professor：No thanks！（Waiter talk with Chief）Waiter：Chief,A couple is celebrating their golden wedding anniversary today, I recommend the dishes with them, is there anything else I can do for them? Chief：really? That's wonderful. I will give them a big flower steamed bread! I'll arrange!Waiter：Steamed sea cucumber with gold and green onion , sauted tofu with vegetables，fried lily with celery The names of these dishes are good moral，wish you have a happy golden wedding anniversaryChief：this is flower steamed bread，wish your future happiness life like flowers bloomProfessor：We are very satisfied with your service,, I thought I don't like at home to celebrate in the outside,but we feel very surprised, also very touched Waiter：I overheard your conversation，I remember we have this kind of dishes and service, hope to bring you a surprise.Madam：Your service is perfect。
酒店英语情景对话大全
酒店英语情景对话大全1When it comes to hotel English, various scenarios involve frequent and essential conversations. Let's take a look at some common ones. When a guest checks in, the interaction with the front desk staff is quite important. The guest might ask, "What types of rooms do you have available?" or "Could you please tell me the prices of different rooms?" They may also inquire, "What time can I check in?" The staff, in response, would provide detailed and clear answers.Another typical situation is when guests order food in the hotel restaurant. The guests might say, "Can you recommend some specialties of the house?" or "I have special dietary requirements, such as being allergic to seafood. Do you have suitable options for me?" The waiter or waitress would then do their best to meet the guests' needs and offer appropriate suggestions.In addition, there are also conversations related to room service. For instance, a guest could call and say, "Could you please send some extra towels to my room?" or "I need a wake-up call at 7 o'clock tomorrow morning." The hotel staff would handle these requests promptly and efficiently.Overall, these common English conversations in a hotel aim to ensureguests have a pleasant and comfortable stay, while also demonstrating the high-quality service provided by the hotel.2When it comes to hotel experiences, effective communication in English is crucial. Let's explore some common scenarios and their corresponding dialogues.Imagine a guest finding a problem with the room facilities and lodging a complaint to the customer service. The guest might say, "I'm really disappointed with the condition of the room. The air conditioner isn't working properly, and it's making my stay quite uncomfortable. I hope you can solve this problem as soon as possible." The customer service representative would respond politely, "I'm so sorry to hear that, sir/madam. We'll send our maintenance staff to your room immediately to fix the air conditioner. We apologize for the inconvenience and will do our best to ensure your satisfaction for the rest of your stay."Another situation could be a guest inquiring about the usage rules of the gym. The guest might ask, "Hello, could you please tell me about the rules and opening hours of the gym?" The staff member would reply, "Sure, sir/madam. The gym is open from 6 a.m. to 10 p.m. daily. Before using the equipment, please warm up properly and follow the instructions on each machine. Also, please use a towel to wipe off your sweat after using the equipment to keep it clean for the next user. Do you have any specificquestions about any particular equipment?"These are just a few examples of the various English conversations that can take place in a hotel, highlighting the importance of polite language and effective problem-solving.3When it comes to staying in a hotel, being able to communicate effectively in English can enhance the experience greatly. Let's take a look at some common hotel English dialogues that can help improve your language skills.Imagine a guest who needs a wake-up call. The conversation between the guest and the housekeeping staff might go like this: "Good evening. I need a wake-up call at 7 o'clock tomorrow morning. Please make sure to ring my room precisely at that time. Thank you very much." The housekeeping staff would reply, "Sure, sir/madam. We'll make sure to do that. Have a pleasant sleep."Now, let's consider the checkout process. The guest approaches the front desk and says, "I'd like to check out. My room number is 205. Can I get my bill, please?" The receptionist responds, "Of course. Let me check the details for you. Here is your bill. Everything seems to be in order. How was your stay with us?" The guest replies, "It was quite nice. Thank you."These are just a couple of examples of the many dialogues that occur in a hotel. By familiarizing yourself with such common scenarios andpracticing the language used, you'll be better equipped to handle similar situations smoothly and confidently when you stay in a hotel.4When it comes to hotel experiences, effective communication in English is crucial. Let's explore various scenarios of English conversations that take place within a hotel.Imagine a guest arriving at the hotel and checking in. The receptionist greets them warmly and asks, "Good day, sir/madam. How may I assist you with your check-in process today?" The guest responds, "I have a reservation under the name of [Name]. I hope everything is in order."Another common situation is when a guest participates in an event organized by the hotel. The event organizer might say, "Welcome to our special event. We have a wonderful lineup of activities planned for you. Do you have any specific questions or preferences?" The guest could reply, "This sounds exciting. I'm particularly interested in the live music performance. Could you tell me more about it?"In the business center, a guest seeking assistance might approach the staff and say, "I need to print some important documents urgently. Could you please help me?" The staff member would then respond, "Sure, no problem. Let me guide you to the printers and assist you with the setup."When it comes to room service, a guest might call and say, "I would like to order some breakfast to be delivered to my room. Could I have acontinental breakfast with an extra cup of coffee?" The room service staff would reply, "Certainly, sir/madam. Your order will be delivered shortly."These are just a few examples of the diverse and important English conversations that occur in a hotel, ensuring a smooth and pleasant stay for guests.5When it comes to hotel English scenarios, having effective communication is crucial for both guests and staff. Let's take a look at some common and practical dialogues.Imagine a guest entering the hotel store. The clerk greets them warmly, saying, "Good day, sir/madam. How may I assist you today?" The guest responds, "I'm looking for some local souvenirs. Do you have any recommendations?" The clerk replies, "We have a wonderful collection of handcrafted items that showcase the local culture. How about a beautifully carved wooden figurine or a handwoven scarf?"Now, consider a situation where a businessperson wants to book a venue in the conference center. They approach the staff and say, "I need to reserve a meeting room for a corporate event next week. Can you help me with the availability and arrangements?" The staff member checks the schedule and replies, "Sure, sir/madam. We have several options available on that date. The largest room can accommodate up to 100 people and comes with advanced audio-visual equipment. Would that suit yourneeds?" The businessperson thinks for a moment and then says, "That sounds great. Can you also provide catering services for the event?" The staff answers, "Yes, we offer a variety of catering packages to choose from. Let me show you the menu and we can discuss the details."These are just a few examples of the diverse and important conversations that take place in a hotel setting. By being familiar with such dialogues, both guests and hotel staff can ensure a smooth and pleasant experience for all.。
酒店的英语口语情景对话范文
【酒店英语口语情景对话】R:Good afternoon,Sir and Madam.May I help you?下午好,先生夫人,需要我帮忙吗?G:Good afternoon,I'm Jack Wilson.My wife and I have just arrived.We'd like to have a room at your hotel for tonight.下午好,我是杰克威尔逊.我和我的妻子刚刚抵达我们需要今晚在旅店住一晚R:Welcome to our hotel.Have you made any reservations?欢迎来到我们旅馆,你有预约吗?G:I'm afraid not.Could you arrange a twin-bed room with a bath for us?恐怕没有.你能安排一个可以洗澡的双人床房间吗?R:Wait a moment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.请等一下.哦,可以用1111室,它临黄浦江的景色 .G:Great,l'll take it.How much do you charge?太好了,我定了,多少钱?R:RMB 720 Yuan720元G:OK好的R:Please show me your passports and fill in this registration form.请让我看看你的护照,并填写登记表.G:I'll take care of it.我会搞定的.R:Thank you.Would you please pay RMB 1500 Yuan as deposit?需要付1500元.G:Here you are给你R:Thanks.This is the receipt,key and the room card to Room 1111.The bellman will show you up with your baggage.I hope you'll enjoy your stay with us.这是收据,这是1111房间的钥匙和房卡.侍者将带您和您的行李去你的房间.我希望您能在这里过得愉快.G:That's very kind of you.【酒店退房英语对话】A:What's the matter?A:有什么事情?B:Checking out, please.B:我要退房。
酒店英语口语情景对话
酒店英语口语情景对话对话一：预订房间A: 早上好，欢迎光临酒店。
您需要预订房间吗？B: 是的，我需要预订一个双人间，入住时间是下周五。
A: 好的，我们有很多房间可供选择，请问您对房间的要求有什么？B: 我希望房间有一个大床和免费的无线网络。
A: 没问题，我们有符合您要求的房间。
您需要入住几晚？B: 我需要入住两晚。
A: 好的，请问您的姓名和联系方式是什么？B: 我的名字是张三，联系方式是。
A: 好的，预订完成后，我们会给您发送确认短信。
谢谢！B: 谢谢您的帮助！对话二：办理入住手续A: 晚上好，欢迎光临！您预订的是双人间，对吗？B: 是的，我是张三。
A: 您的预订已确认，这是您的房卡和钥匙，房间号是302。
B: 谢谢！A: 您需要支付押金500元，退房后会退还给您。
B: 好的，我可以用信用卡支付吗？A: 当然可以，我们接受信用卡付款。
您需要在离店时结算所有费用。
B: 了解，我会记住的。
A: 好的，请您填写一下入住登记表，包括您的姓名、国籍和护照号码。
B: 好的，我马上填写。
A: 感谢您的合作，祝您入住愉快！对话三：客房服务A: 早上好，有什么可以为您效劳的？B: 我的房间没有毛巾和洗漱用品，可以补充一下吗？A: 当然可以，我会马上给您送去。
B: 谢谢！还有一个问题，我需要一份早餐送到房间，大约几点可以送到？A: 我们可以在早上7点到10点之间送到您的房间，您需要什么样的早餐？B: 我想要一个咖啡和面包。
A: 好的，我会安排给您送早餐。
有其他需要的事情吗？B: 暂时没有了，谢谢您的帮助！A: 不客气，请随时告诉我们如果有其他需求。
对话四：结账离店A: 午安，您准备好结账离店了吗？B: 是的，我准备好了。
A: 您的账单总金额是800元，包括房费和其他消费。
请问您以什么方式支付？B: 我可以用支付宝支付吗？A: 当然可以，请打开您的支付宝扫描这个二维码进行支付。
B: 好的，我已经支付完成了。
A: 谢谢！这是您的和退还的押金。
酒店英语对话场景案例
酒店英语对话场景案例Case 1: At the Reception Desk 前台接待员Guest: Hello, I have a reservation for a double room.前台接待员：早上好，我已经为您预订了一个双人间。
Guest: Can I check in now?客人：我现在可以办理入住手续吗？Receptionist: Yes, please fill out the registration form.前台接待员：是的，请填写登记表。
Guest: What is the check-out time?客人：退房时间是几点呢？Receptionist: You can check out until 12 noon.前台接待员：直到中午12点前退房。
Case 2: In the Restaurant 餐厅里Guest: Can you recommend some local dishes?客人：你能推荐一些当地菜肴吗？Waiter: Yes, the spicy noodles are very popular.服务员：是的，辣面条很受欢迎。
Guest: I'll try it. Could you also bring me some coffee?客人：我会试试。
你能给我带些咖啡吗？Waiter: Of course, coffee is our specialty.服务员：当然，咖啡是我们的特色。
Case 3: In the Room 在房间里Guest: The room is very comfortable.客人：这个房间很舒服。
Housekeeper: Yes, we have upgraded the mattresses recently.客房服务员：是的，我们最近升级了床垫。
Guest: ThankThe bathroom is also very clean. 客人：浴室也很干净。
酒店英语情景对话大全
酒店英语情景对话大全对话教学是英语教学的一个重要组成部分,它是培养学生交际能力的重要途径。
而学习英语的目的就是要让学生学会与人交流。
小编精心收集了酒店英语情景对话，供大家欣赏学习!酒店英语情景对话1C:Good morning,sir.Can i help you?早上好，需要我帮忙吗?G:I'd like to pay my hotel bill now.My name is Harry Carpenter in Room 909.我想支付我的酒店账单，我的名字是哈里卡彭特909室。
C:Just a moment please,Mr.Carpenter...Sorry to have kept you waiting,Here's your bill.The total is RMB 4050 Yuan,including 15 percent surcharge.请稍等。
对不起让你久等了。
这是您的账单共4050元，其中包括15%的附加费。
G:What!4050 Yuan!Is there a mistake?什么!4050元!是否有错误?C:Please examine the bill carefully and see if there's any mistake.请检查您的账单，并仔细查看是否有任何错误。
G:Of course,I'll check it.1600 Yuan for the taxi.That's really a surprise!好的，我看看。
1600元的出租车。
这真是贵的离谱!C:The taxi is rented either by the day or by the mile.In any case,you're expected to pay for extra hours and miles.I understand that you rented the taxi by the day,but one evening you went to see an opera,which means an extra of 100 Yuan.Your taxi charge is 500 Yuan per day.租用的出租车无论是按天计还是按里程数计.在任何情况下，你都要支付额外的时间和里程数。
酒店情景英语对话
酒店情景英语对话1. 预订酒店房间顾客：Good morning! I would like to make a hotel reservation.前台：Good morning! How can I assist you?顾客：I would like to book a double room for two nights, from October 10th to October 12th.前台：Sure! May I have your name, please?顾客：My name is John Smith.前台：Thank you, Mr. Smith. Let me check our avlability for those dates. Yes, we do have a double room avlable for you.顾客：That’s great! How much is the room per night?前台：The room rate is $100 per night, so for two nights, it will be a total of $200.顾客：Perfect. Can you please confirm the reservation and provide me with the detls?前台：Certnly. I have reserved a double room for you, Mr. Smith, from October 10th to October 12th, for a total of $200. Please note that check-in time is 2 PM and check-out time is 12 PM.顾客：Thank you very much. I look forward to my stay at your hotel.2. 在酒店入住前台：Welcome to our hotel, Mr. Smith. May I have your reservation detls?顾客：Yes, my name is John Smith and I have a reservation for a double room from October 10th to October 12th.前台：Thank you, Mr. Smith. Let me check your reservation. Yes, here it is. Could you please fill in this registration form?顾客：Sure. Here you go.前台：Thank you. May I have your passport, please?顾客：Here is my passport.前台：Thank you, Mr. Smith. Your room number is 302. Here is your key card. Please note that breakfast is served from 7 AM to 10 AM in the dining area on the ground floor.顾客：Thank you for the information. Is there a gym in the hotel?前台：Yes, we do have a gym on the third floor, open from 6 AM to 10 PM.顾客：Great! Thank you for your help.3. 需要额外的服务顾客：Excuse me, I would like to request some additional services.前台：Of course, how may I assist you?顾客：First, I would like to request a wake-up call for 7 AM tomorrow morning.前台：Certnly, Mr. Smith. I have scheduled a wake-up call for 7 AM tomorrow for you.顾客：Thank you. Also, I would like to request an iron and ironing board in my room.前台：Sure, I will have them delivered to your room right away.顾客：Thank you very much. One last thing, I need a taxi to the rport tomorrow at 9 AM.前台：Noted, Mr. Smith. I will arrange a taxi to pick you up at 9 AM tomorrow.顾客：Thank you for your assistance.4. 结账顾客：I would like to check out and settle my bill, please.前台：Certnly, Mr. Smith. May I have your room number?顾客：My room number is 302.前台：Thank you. Let me prepare your bill. Here is your itemized bill. The total amount due is $200.顾客：Great. Could I pay by credit card, please?前台：Certnly, Mr. Smith. Please insert your card into the card reader.顾客：Here is my card.前台：Thank you, Mr. Smith. Please enter your PIN number.顾客：Done.前台：Your payment has been processed successfully. Here is your receipt. Thank you for staying with us, Mr. Smith. Have a safe trip!顾客：Thank you for your hospitality. Goodbye!。
酒店前台英文情景对话
酒店前台英文情景对话随着经济全球化的发展，英语已然成为国际交流的主要语言。
在世界各国文化交流与融合中，英语变体随之产生。
小编精心收集了酒店前台英文情景对话，供大家欣赏学习!酒店前台英文情景对话1C : Good afternoon , sir . Welcome to our hotel . May I help you ?G: Yes. I booked a room one week ago .C: May I have your name please , sir ?G: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposi t . Is that correct ?G: That’s it .C: Would you please fill in this registration card , sir ?G: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for you ? You are leaving on…G: October 24.C: May I see your passport , please ? Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it withyou all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.酒店前台英文情景对话2C: Good morning. Can I help you?G: Yes. I would like to check out. Could I have my bill. Please?C: Certainly, sir, May I know your name and your room number, please ?G: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit card ?G: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .酒店前台英文情景对话3C: Good afternoon, madam. Can I help you?G: Good afternoon, I want a single room, please .C: Have you made a reservation?G: No, I haven’t.C: How long do you want to stay?G: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passport?G: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, please?G: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.酒店前台英文情景对话4C: Good morning. Can I help you?G: Yes, I’d like to check out now .C: Can I have your name and room number, please ?G: John smith, room 1208 .C: May I have your room key, please ?G: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?G: I’m sorry . What’s the 20 Yuan for ?C: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. Smith ?G: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .酒店前台英文情景对话5C: Good morning . This is room reservation . May I help you ?G: Yes , I’d like to book a room , please .C: Fine , For which date ?G: For Oct. 1st .C: For how many nights ?G: Two nights.C: A single room or a double room ?G: A double room .C: Could you give me your name , please ?G: Mr. John Cook .C: May I have your telephone number , please ?G*************C: What time do you expect to arrive , sir ?G: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd . G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .。
酒店英语剧本
G: I’d like to book a single room at your h otel.R: When for, madam?G: I will be in Hangzhou on December 28.R: Thank you, madam. We do have a single room available for you. How many nights should I book it for?G: Just one night.R: Could you give your name, please?G: xxxR: Ms.xxx, I have just confirmed one single room with breakfast for you from December 28 to December 29.G: Yes. What’s the rate, please?R: It’s 200 yuan per night. Your room is air-conditioned, with tub and shower.G: Any discount?R: I am terribly sorry, madam. The policy of the hotel is that we do not give special rates.G: That’s all right. Does the hotel provide access to the Internet?R: Yes. And it’s free.G: Great.R: We look forward to seeing you. Thank you.G: Yes. I want to check in.R: Ok. Would you please complete this registration card?G: Ok. Er…I’m confused. Where shoud I write?R: Please write down your surname here, and your first name there. And write your date of birth on the next line.G: Ok.R: May I see your passport?G: Sure. Here you are.R: Thank you. By the way, may I know your date of departure?G: it’s December 27.R: Ok. Your registration card has been filled out. Could you sign here?G: Ok. Thanks.R: Please sit down a minute, ms. Your room will be ready soon.G: I made a reservation and I’d like to check in.R: I’ll check the arrival list.Yes, I have your name, a single room with a bathtub. But you have arrived four hours ahead of the schedule.G: Yes, I know. There were some situations out of the plan.R: I’ll check if there were any vacancies now. please wait for a moment.G: Thank you.R: I am terribly sorry. There is no vacancy in the hotel now. housekeeping is cleaning the room. G: When can I get my room?R: The room can be cleaned with in 30 minutes. If you like, we could provide a complimentary coffee ticket. You could have a cup of coffee in the lobby bar.G: That’s grea t. If the room is ready, please call me.G: Yes. I’m xxx from CITS. We have reserved 5 standard rooms for one night.R: Just a minute, please. I’ll check the reservation record.May I see your confirmed fax?G: Yes. Here you are. But my group is only two people now. I think we just need 2 standard rooms.R: That’s ok. So it’s for 2 standard rooms for this evening. And you’re scheduled to check out tomorrow morning. Is that right?G: Yes. That’s right.R: May I see the passport of the guests?G: Ok.R: I have completed the registration form for your group. Please check if it is right.G: Yes, it is.R: Your rooms are 501 and 502. would you please sign here?G: sure. Thank you. By the way, we’d like a morning call at 7.00 tomorrow morning.R: So the morning call is at 7.00 tomorrow morning. The bellmen will show you to your rooms. G: Thank you.B: Good afternoon, madam. Welcome to our hotel.G: Thank you.B: You have lots of luggage. May I help you?G: Yes. Thank you very much.B: How many pieces of luggage do you have?G: five pieces.B: Five suitcases. Is that correct?G: er… may be four. Let me have a check. Oh, always poor memory. Sorry, five pieces.B: Never mind, madam. I’ll show you to the front desk. This way, please. I will put your suitcases by the information desk over there.G: I see, thanks.B: A bellman will show you to your room when you have finished checking in.G: Ok. Fine.B: Good afternoon, madam! I’ll show you to your room. You have 2 sui tcases. Is that correct? G: Yes, that’s right.B: Your room is on the 6th floor. Let’s take the elevator over there.G: Ok. By the way, where can I have a drink.B: There is a bar on the third floor. It is open around the clock. Our breakfast hours are 6:30 to 10:00 a.m. lunch is severed between 11:30 a.m. and 2:00 p.m. Dinner is from 7:00 p.m. to 10:00 p.m. you can get a light meal or a snack anytime in our 24-hour coffee shop. And you can call room service between 7:00 a.m. and 8:00 p.m.G: thank you. Does the hotel have conference facilities?B: Yes, we have an international banquet room with a conference function.G: Ok. I want to know how many people your conference room can seat?B: The room seats more than a hundred.G: I also need a secretary. Is it possible to find a secretary?B: if you need, you can call the business center. There are several good secretaries.G: Thank you. It’s very kind of you.B: You are welcome. Here is the elevator. After you, madam.C: good morning , sir! are there something I can do for you ?G: good morning! I want to see my friend Mr. Swan. I believe he is staying here.C: ok, please wait for a moment, I will go to have a check.G: thank you, go ahead.C: sir, yes , Mr. Swan stays in the hotel. But I’m sorry to tell you about that he has gone to have the lunch, do you have an appointment with him.G:oh,no…I wonder if you could give Mr ．swam a message for me ？B ：Yes ，certainly ．Just a minute ．I’ll get a pen ． OKay ，please carry on ．A ：There will be a very urgent meeting at three o’clock and I would like Mr ．swan to attend it ．B ：OKay ，an urgent meeting…three o’clock…May I ask what it’s regarding ？A ：Yes ．It’s regarding the foreign exchange market and our salesstrategy this year ．B ：Shall I tell Mr ．swan to prepare any material ？A ：Yes ，thank you ．B ：I’ll let him know ．A ：Thank you very much ．Bye ．C: good morning. can I help you ?G: yes. i would like to book a one-day city tour.C: do you have some place to go?G: I want to the west lake and Xixi National Wetland Park. Do you have good ideas?C: I think that Lingyin Temple is a good choice. Situated at the food of Lingyin Mountain ， aside from the West Lake ， Lingyin Temple(Temple of Inspired Seclusion) is one of the ten most famous ancient Buddhist temples in China.G: Sounds good.ok, that’s deal. I will go to these three palaces. Can you help me to book it for my grop?C: of cause! how many was it for?G: 28C: in your case ,you need a large limousine. when would you like to go?G: tomorrow morning, if possible, when the last session draw its curtain.C: do you need a guide to serve you all throughout the tour?G: certainly. and the guide muse be both capable in English and French.C: no problem.bus we charge more in your case.G: how much does it cost?C: rmb 160 per person.G: ok. may I see the itinerary?C: here’s the timeable of tours. The hotel limousine leaves at 7:00a.mtomorrow m orning,and returns at 5:30p.m tomorrow afternoon.G: thank youC:good morning! Do you need some type of help?G:good morning! I bring a tablecloth and how can I post this parcel to my wife?C:certainly. Would you like to mail it by air or sea?G:How long will it take to mail things to the New York by air?C:About 10 days. You can send it express mail if you need it faster. It will onlytake three or four days.G:I want to send it by express mail. The faster, the better. It’s a little urgent.C:ok, I will take care of it for you. Please wait for a moment.G:ok.C: Mr. Smith, the postage is 325 Yuan.G:Here you go.C:This is the receipt, please keep it.G:thank you very much.C:may I help you, madam?G:yes, I want a haircut and shave tomorrow.C: there is a beauty salon in the hotel offers haircuts, manicures and barbershop servicesG:oh, that’s good!C: but I think you should make an appointment.G:so…tomorrow I have important meeting, I may return later, is that possible to ask the barber could wait for you.C:it’s available. I can ask the barbershop to wait for you. Please wait.G:I was so glad to here that.C:madam, I have made an appointment for you , the barber will give you at any time if you calls. G:thank you very muchC:please do not hesitate to call if I can be of further help.G:ok, I will.C:good morning, would you like me to do your room，sir？G：yes! But now,I have some work to do I don’t now．and I was just about to go down for my lunch when you came．But before you start，would you do this for me？C：Yes，what is it？G: I would like a few more towels.C:Sure. Just a moment. I will go and get them at once. Here you are, sir.G:Thank you very much. I will have a nap after lunch, I believe I can have good rest after your pickup.C: Good evening, madam and sir. May I do the turn-down service for you now?G: Oh, thank you. But you see, we are having some friends over. We’re going to have a small meeting here in the room. Could you come back in one hour?C: Certainly, madam. I’ll let the overnight staff know. Th ey will come then.G: That’s fine. Well, our friends seem to be a little late. Would you tidy up a bit in the bathroom? I’ve just taken a bath and it is quite a mess now. Besides, please bring us a bottle of just boiled water. We’d treat our guests with ty pical Chinese tea.C: Yes, madam. I’ll bring in some fresh towels together with the drinking water.G: OK.C: It’s growing dark.Would you like me to draw the curtains for you,sir and madam?G:Why not?That would be so cozy.C:May I turn on the lights for you?G:Yes,please.I’d like to do some reading while waiting.C:Yes,sir.Is there anything I can do for you?G:Ah,I’m afraid there’s something wrong with the TV.The picture is wobbly.C:I’m sorry.May I have a look at it?G:Here it is.C: I’ll send for an elect rician from the maintenance department.We can have it repaired.Please wait just a few minutes。
酒店英语情景模拟对话
酒店英语情景模拟对话以下是一个酒店英语情景模拟对话，内容为一位客人在酒店办理入住手续：Front Desk: Good afternoon, welcome to our hotel. How may I assist you today? Guest: Good afternoon, I have a reservation under the name of John Smith. Front Desk: Thank you, Mr. Smith. Let me check our system for your reservation. Yes, I have your reservation for a standard room for two nights. Is that correct? Guest: Yes, it is. Front Desk: Great. Would you like to pay by cash or credit card? Guest: Credit card please. Front Desk: Okay, please insert your credit card here and enter your pin number. Guest: Here you are. Front Desk: Thank you. Please sign here to confirm your payment. Guest: Sure. Front Desk: Thank you, Mr. Smith. Here is your room key. Your room is on the 5th floor, room number 502. The elevator is to your right. If you need any assistance or have any questions during your stay, please don't hesitate to contact us at the front desk. Guest: Thank you.I appreciate your help. Front Desk: You're welcome. Enjoy your stay at our hotel. This is a simple example of a hotel check-in conversation. The front desk clerk verifies the guest's reservation, collects payment information, and provides the room key and relevant information. The guest can then proceed to their room and enjoy their stay at the hotel.。
酒店情景英语对话
酒店情景英语对话PARTⅠTHEFRONTOFFICEINTRODUCTIONThemanager’sRemarksTheaimofahotelistocreateahomeawayfromhomeforallthetravellingguestswhoneedrest,foo danddrink.Thefrontofficeofahotelisnotonlyits“shopwindow”butalsoits“nervecenter”.Thefron tofficestaff’sefficiencyandpersonalityareofgreatimportancetoguest’svacationorbu siness,andindeed,thehotel’soperationitselfaremadeorruined. Thefrontofficestaffseemto“doitall”-receivereservations,registerguests,assignroo ms,distributebaggage,storeguests’valuables,provideinformation,delivermailsandmes sages,exchangeforeigncurrencies,checkroomoccupancies,checkguestsoutandsoon. Inordertofulfilthesetasks,thestaffmusthaveaneatandsmartappearance,goodmanners,ada ptability,knowledgeoflanguagesandaheadforfigures.Themostimportantofallthequalitie sisareallikingforpeopleandawarmdesiretohelpthem.Besides,frontdeskstaffshouldencourageandsettletheguests’complaints.Thatwillsooth eanunhappyguestandrevealthehotel’sproblemssothattheoperationcanbebettered. Inshort,allstaffoughttorememberthatthehotelwillenjoygreaterfinancialsuccessonlywi ththegreatersatisfactiontheguestsreceivefromthe“homeawayfromhome”.WordListRemarkn.陈述、言语Nerven.神经Realizationn.实现Operationn.经营Ruinυ.崩溃、毁灭Reservationn.预订Registerυ.登记、注册Assignυ.分配、指定Baggagen.行李Distributeυ.分发Deliverυ.投递、递交efficiencyn.效率personalityn.个性smartα.活泼的、精明的appearancen.外表goodmanners彬彬有礼adaptabilityn.适应性figuren.数字settleυ.解决、安定complaintn.投诉、抱怨sootheυ.安抚revealυ.显示Occupancyn.居住、占用Currencyn.货币financialα.财政的、财经的satisfactionn.满意UsefulExpressionsNotonly…butalso…不仅…而且…toseento似乎，好像……alikingfor对……喜爱Sothat…以便TocheckSB.Out结某人的帐（以使之可离开旅馆）inorderto为了……oughtto应当……inshort简言之，总而言之UNIT1RoomReservations1-1AlongDistancecallReservationScene:HenryBellow(B)andMargaretBellow(M),anAmericancouple,aregoingtospend theirHolidaysinChina.NowMr.BellowismakingareservationatHaitianHotelin Shanghaithroughalongdistancecall.Reservations(R):ShanghaiHaitianHotel.ReservationDesk.CanIhelpyou?B:I’mcallingfromNewYork.I’dliketobookaroominyourhotel.R:Whatkindofroomwouldyoulike,sir?Wehavesinglerooms,doublerooms,suitesand DeluxesuitesinJapanese,British,Roman,Frenchandpresidentialstyles.B:ABritishsuite,please.R:Wouldyoulikebreakfast?B:No,thanks.R:Canyougivemeyournameplease,sir?B:Bellow.B-E-L-L-O-W.R:Thankyou,Mr.Bellow.Andyourarrivalanddeparturedates?B:FromMay26th toMay29th.R:Verywell,Mr.Bellow.BritishsuitewithoutbreakfastfromMay26th toMay29th.AmI Correct,Mr.Bellow?B:Yes,thankyou.R:Whattimewillyoubearriving,Mr.Bellow?B:Around5:00p.m.R:Allright.You’llbeexpectedtobeherethen.B:That’sfine.Thankyou,madam.Good-bye.R:Good-bye.1-2AGroupReservationScene:Thetelephonerings.TheReservations(R)answersthephone.R:Reservations.MayIhelpyou?Client(C):Yes.TheAmericanPeople-to-peopleEducationDelegationwillbevisitingShangha iAttheendofthismonth.I’dliketobook10doubleroomswithtwinbedsforfivedays.R:Forwhichdates?C:ForMay23rd,24th,…and27th.R:Onemomentplease,sir.(Thereservationscheckthelist.)Yes,wecanconfirm10roomsforfivedays.C:Thankyou.Isthereaspecialrateforagroupreservation?R:Yes,thereisa10percentdiscount.C:That’sfine.R:Bytheway,howwilltheybegettingtoShanghai?Willtheybecomingbyair?C:Yes.R:Couldyougivemetheflightnumber,please,incasetheplane’slate?C:Oh,sorry.Idon’tknowtheflightnumber,butI’llletyouknowbyphonetomorrow.R:Thankyou,sir.C:Oh,yes.Accordingtotheprogram,they’llhaveameetingonthe25th.Haveyougotabig? Conferencehall?R:Yes,sir,wehaveaverynicemulti-functionhall,butyou’llhavetospeaktothemanager Aboutthat.PleaseholdonamomentandI’llseeifIcanputyouthrough.1-3ALocalCallReservationScene:TheReservations(R)answersthephoneassoonasitrings.R:Reception.CanIhelpyou?Client(C):I’dliketobookasingleroomwithshowerforMr.GeorgeSmith.Heplanstoarrive Onthe20th ofthismonth.R:Howlongwillhebestaying?C:Idon’tknow,butitcouldbeanythingfromseventotend.R:Thenwecanonlyconfirmaroomfromthe20th tothe27th.I’mafraidwewon’tbeableto Guaranteehimaroomafterthe27th.Weusuallyhavehighoccupanciesinthepeakseasons. C:Whatifthereisn’tanyroomthen?R:Don’tworry,sir.Wecaneitherputhimonawaitinglistorfindhimaroominanearby Hotel.C:Fine.Howmuchdoyouchargeforasingleroomwithbreakfast?R:Foronenight,thehotelcostwouldbe200yuan.Howwillhebepaying,sir?C:Hiscompanywillcoveralltheexpenses.We’llsendyouacheckrightaway.R:Thankyou,sir.C:Thankyou.Good-bye.WordListReservationn.保留、预定Suiten.套房Romanα.罗马的Presidentialα.总统的Clientn.顾客Confirmυ.进一步确定、证实Discountn.折扣Programn.议程、节目Receptionn.接待，欢迎Expensen.花费、经费、费用chargeυ.收费reservationistn.预订处值班员deluxen.豪华listn.表、目录、名单raten.价格等级flightn.飞行、航班conferencen.会议guaranteeυ.保证checkn.支票UsefulExpressionstomakeareservation预订tocheckin登记bytheway顺便incase以防（万一），假使according根据、按照either…or…或者…或者rightaway马上、随即UNIT2AtthereceptionDesk2-1AttheEntranceScene:AcarpullsupinfrontofHuatianHotelandadoorman(Dm)goesforward tomeettheguests,openingthedoorofthecarforthem.Dm:Goodevening,sirandmadam.Welcometoourhotel.MrBellow(B):Thanks.Goodevening.Dm:(Openingthetrunkoutthebaggageandlookingatthenameonthebaggagetags) I’mthedoorman,Mr.Bellow.Soyouhavegotaltogetherfourpiecesofbaggage?B:Er…Maybefive,Margaret(M)?Dm:Five?Oh,sorry.Letmehaveacheckagain.M:Oh,no,Henry.Alwayspoormemory!We’vegotonlyfour.B:Isee.(Tothedoorman)Sorry,boy.You’reright.Fourpieces.Dm:Nevermind,Mr.Bellow.TheReceptionDeckisstraightahead.Afteryou,please.B:Yes,thankyou.2-2TheRegistrationScene:Mr.Bellow(B)checksinattheReceptionDesk.Receptionist(R):Goodevening.WhatcanIdoforyou,sir?B:Ibookedatwin-bedroomwithbaththreeweeksago.I’mHenryBellow.R:Justamoment,please,Mr.Bellow.I’llcheckthearrivallist.…Sorrytohavekeptyouwaiti ng,sir.Yes,youhavereservedaBritishsuitefromtodaytothe29th.B:Yes,exactly.R:CouldIseeyourpassports,please?(Checkingthepassportsandgivingthemback) Thankyou,sir.Andwouldyoumindfillingintheregistrationform?B:I’lltakecareofit.(Fillingouttheform)Hereyouare.Isitallright?R:Yes,thanks.Howareyougoingtopay,incashorbycreditcard?B:CouldIpaywithtraveller’schecks?R:Certainly.Here’sthekeytoRoom908.Pleasekeepit. Andthebellmanwillshowyouup.(Abellmancomesover.)Haveaniceevening,sir.Andenjoyyourstay.B:Thankyou.2-3ReceivingaWalk-inGuestScene:Agentlemanstepsin,tryingtofindaroomforthenight.Receptionist(R):Goodafternoon,sir.MayIhelpyou?Client(C):Yes,please.I'vejustarrivedfromHongKong. Couldyouletmehavearoomforthisevening?R:Haveyoumadeareservation,sir?C:I’mafraidnot.R:Howmanypeopledoyouhave,please?C:Justone.I’malone.R:Justamoment,please.Ihavetocheckifthere’saroomavailable.…Oh,sorry, Sir.Alltheroomsarebookedup.ButIthinkwe’llbeabletoarrangeforaroomaftersix o’clockthisevening.Ifyouneedaroomrightnow,wouldyoulikemetogetintouchwith somewhereelseforyou?C:No,thanks.IshouldsayIprefertostayhere.Afriendofminehighly recommendedyourhoteltome.I’lljustwaitheretillsix.R:Youarewelcome,sir.Perhapsyoumightfeelmorecomfortabletorestinour lobbyafteratiringjourney.Andifyouneedanyhelp,doletusknow.C:Thankyou.Noproblem.WordListDoorman.门卫人员Tagn.标签registrationn.登记、注册trunkn.行李箱（汽车）baggagen.行李cashn.现金、现款receptionistn.接待员bellmann.应接员preferv.喜欢recommendv.推荐、介绍、建议tiringa.使疲劳的creditn.信用贷款availablea.可得到的highlyad.高度的lobbyn.(剧院、旅馆等的）门廊、门厅UsefulExpressionstopullup（使）停下tohaveacheck检查、复核tofillin(out)填写、填好totakecareof留心toshowsb.Up领某人上楼tobebookedup预订完了togetintouchwith与……取得联系torecommend…to向……推荐……UNIT3TheBellman3-1CarryingBaggageScene:Thebellman(Bm)doesservicefortheBellows.Bm:Goodevening,madamandsir.I’mthebellman.MrBellow(B)&.MrsBellow(M),Good evening.Bm:Verygladtohaveyouhere.I’llgetthebaggageuptoyourroom.B&m:Thankyou.Bm:Letmecarryyourbaggage.Aretheseallyours?M:Fourpieces,Henry?B:Yes.(Laughs)Bm:Allowme,madam.(Mr.Bellowtriescarryoneofthesuitcasesuptothebaggagecart.)Bm:Oh,leaveittome,I’lldothatforyou.B:Thanks.Bm:It’smypleasure.Thisway,please.(Theyaregoingtotheelevatorentrance.)Hereweare.Pleasetakethiselevatortotheninthfloor.Thefloorattendantwillmeetyouatyou relevatorentrancethereandshowyoutoRoom908.I’lltakethebaggageelevatorandgetyour suitcasesuptotheroom.B:Verygood.Seeyouthen.Bm:Seeyou.3-2IntroducingHotelServicesScene:TheBellman(Bm)escortsalady(L)tohersuitealongthecorridor.Bm:Thisway,please.Room308isattheendofthelongcorridor.L:Oh,marvellous!Thecorridorlookslovely,soquietandwelldecorated!Beautifulindeed! Bm:I’mgladthatyoulikeit.AndI’msureyou’lllikeyourroom.too.Allourroomsarespaciou sandairy.L:Good.Bytheway,couldyoutellmeaboutyourhotelservices?Bm:Certainly,madam.Ourhotelisafirst-ratehotelandchosenasthefavouriteplacetostayin byVIPs,officialguestsandbusinessmenfrommanycountries.Thereareover300rooms ofinternationalstandard,includingsinglerooms,doubleroomsandsuites.Therearefour spaciousChineserestaurantsdeluxeWestern-stylerestaurant,largeandsmallbanquethalls bar,a24-hourcafeandanindoorpatiowithdrinks.L:Howaboutotherservices?Bm:Alsoavailableareabeautysalon,abarbershop,asouvenirshop…L:Haveyougotanindoorswimmingpoolhere?Bm:Yes,it’sonthefirstfloor.Andwe’vegotabilliardroomandbowlingroomasWell.Theyrea dytoservetheguestsattheirconvenience.L:I’dliketohaveabrochureofyourhotel.WherecouldIgetone?Bm:YoucantakeonefromReceptionDesk.Ifyoudon’tmind,I’llcomeupagainandbringyouone. L:Oh,good.That’sverykindofyou.Bm:Notatall.I’malwaysatyourservice.MakeuproomStaff:Goodafternoon,MrsAnderson.CanIcleanyourroomnow?Guest:Couldyoupleasecomebackagain.I’mtiedupatthemoment.I’vesomevisitorsStaff:Allright,noproblem.Whendoyouneedmetocomeback?Guest:Howabout6:00.isthatallright?Staff:Sorry,I’llbeoffthen.I’llfinishworkingat5:30.,butdon’tworry.Oneofmy colleagueswillcome.Guest:OKStaff:Bytheway,doyouneedanadapter?Guest:Yes,IdidaskforoneStaff:Hereyouare.I’vegotitforyouGuest:ThankyouStaff:Notatall.客人打DNDGuest:Goodafternoon.SmithspeakingAttendant:Goodafternoonsir.ThisisNicolespeakingfromtheHousekeepingDepartment. I’mterriblysorrytodisturbyou,butwhencanwecleanyourroom?Guest:Whydoyouask?Isthereaproblem?Attendant:Well,yourDNDsignisstillonyourdoor.Guest:Isit?I’msorry.Iforgottotakeitofthedoorknob.Youcancomewheneveryouwant.Attendant:Oh.Thankyouverymuch.开夜床服务：Attendant:Goodevening,mayIcomeinforturndownservice?Guest:Yes,comeinplease.Attendant:IsthereanythingelseIcandoforyou?Guest:Yes,Iwouldlikeafewmoretowels.Attendant:Sure.Justamoment.Iwillgoandgetthematonce.Hereyouare,sir.Guest:Thankyouverymuch.Attendant:You’rewelcome.Guest:Goodnight.Attendant:Goodnight.收取客衣：Attendant:undryservice.MayIhelpyou?Guest:Goodafternoon.ThisisMr.Morrisspeaking.Ijustchecked-inandI’llhaveameetinginafewhours,butmysuiteisfolded.CanIhaveitpressed? Attendant:Thatisnoproblem,sir.Youneeditwithinafewhours?Guest:Well,I’dratherhaveitwithinanhour.Attendant:OK,butthereisasurchargefroexpressservice.Guest:Iknow,butthatisfinewithme.IneedittobepressedAttendant:Allright.Iwillsendsomeonetopickitupinafewminutes.Guest:Iwon’tbeinmyroomthenbecauseIhavetoleaverightaway.I’llputmysuiteonthedoorAttendant:Whatisyourroomnumber,sir?Guest:Myroomnumberis318送回客衣：Attendant:undryoffice.MayIhelpyou?Guest:Goodevening.ThisisMs.Taylorinroom548.TodayIhadmylaundrydone,butIthinkithasnotbeenreturned.Attendant:Thatisstrange,becausewe’vealreadyreturnedallthelaundry. Whickitemsdidyouhaveaslaundry?Guest:Well,infactitwasnotlaundry.Ihadtwoslacksandajacketfordrycleaning. Attendant:Aha.Didyoucheckyourwardrobe.Becausenormallywehangitbackthere.Guest:No.Ididnot.Onemoment,I’llcheckit.Theyareback.Sorryforbotheringyou. Attendant:Noproblematall,MsTaylor.Goodnight.寻找客衣：Guest:Hello,Madam.They’vejustreturnedmylaundrybutI’mmissingapairofsocks. Attendant:Oh,I’msorry.Canyoutellmewhatcolouryoursocksare?ThenI’llseeifIcanfindt hem.Guest:MysocksarebluewithgreenAttendant:Bluewithgreen.Onemomentplease.Hello,sir.Ifoundtwopairsofbluewithgreensocks.Bothwithadifferentroomnumber. Guest:Well,myroomnumberis465.Attendant:465.Well,thenIhaveyoursocksheretoo.I’llsendthemtoyourroomassoonaspossi ble.Guest:Thankyouverymuch.Attendant:You’rewelcome,anddoryagain.3-3Ticket-bookingServiceScene:AttheBellCaptain’sDisk(BC),theBellowstrytomakeaflightreservation.BC:Goodmorning.MayIhelpyou?Mr.Bellow(B):Yes,I’dliketoflytoGuilinonSaturday.Couldyoubookticketsforme?BC:Youhavetobooktheticketsfivedaysinadvance.Nowit’sthebusyseasonfortravelling,youknow. Sorrytosayalltheticketsarebookedup.B:Notickets!Whatluck!ButI…BC:Iwonderifyou’dconsidergoingtherebytraininstead.Youcanhavetrainticketsandthey ’remuchcheaper.actually.B:Well,itseemswe’llhavetotakethetrain.BC:Whattimewouldyouliketoleave?B:Atnoon,ifpossible.BC:Howmanyticketsdoyouneed?B:Twosoftberths,please.BC:(Lookingatthetimetable)Will2:15beallright?B:Yes,that’llbefine.BC:Justamoment,whileIcallthestation.…(Afterthecall)I’msorry,therearen’tanymoreseatsleftonthe2:15train,butthereisatrainleavingon Saturdaymorning.That’sNo.79specialexpress.Itwillleaveat7a.m..Whatdoyouthink ofit,sir?B:Well,IsupposeI’llhavetotakethatone.MynameisHenryBellow.Andhere’sthemoney forbooking.BC:IwishyouawonderfultriptoGuilin.B:Thankyou.TheysayGuilinleadstheworldinbeautifulscenery.Totellthetruth,mywife hasbeendyingtogothere.Mrs.Bellow(M):(Appearing)andsohaveyou.WordlistSuitcasen.衣箱Cartn.小推车Entrancen.入口处Attendantn.侍者、服务员Corridorn.走廊、通路Decoratev.装饰Airya.通风的Favouritea.特别喜爱的Standardn.标准、规格Supposev.假定、猜想Elevatorn.电梯Dutyn.责任Servicen.服务Choosev.挑选、选择Spaciousa.广阔的、宽敞的Souvenirn.纪念品Officiala.官方的、公务上的Restaurantn.饭店、餐馆Banquetn.宴会、盛宴Pation.院子（连屋）室外就餐处Brochuren.小册子Considerv.考虑Timetablen.时刻表Indoora.室内的Salonn.沙龙、美容室Conveniencen.便利、方便Insteadad.代替Tripn.旅程UsefulExpressionsTodoservicefor Toleave…to…Toescort…to…AttheendofAtone’sconvenience AswellInadvance Ifpossible Tothinkof Totellthetruth Tobedyingtodosth 为……服务，效劳把……留给……陪同……去……在……的尽头在……方便时也预先如果可能的话想到说实话，老实说迫不及待（干某事）UNIT4AttheInformationDesk4-1MailServiceScene:Mr.Bellow(B)isgoingtotheInformationDeskwithaletterinhishand. Receptionist(R):Goodaftrenoon,sir.B:Goodafternoon.Couldyoupleasemailaletterforme?R:Yes.Haveyoustuckonthestampsyet?B:No.Ineedtobuysome.R:(Lookingattheletter)IsittoSanFrancisco?B:Yes.AndI’dliketosenditbyordinaryairmail.R:(Weighingtheletteronthescales)Twoyuanandsixtyfen…B:Overweight?R:Yes.R:Two-yuanandsixtyfen.B:Thankyou.Hereitis.(Givingthemoney)R:Hereareyourstamps.Pleasestickthemontogetherwiththeairmailstickeronthefrontofthe envelope.B:Allright.Onemorething,IwanttosendatelexandafaxtoNewYork.Canyouarrangeitforme? R:Oh,yes,sir,Wehavetelexandfaxserviceinourhotel. Wouldyoupleasegotothebusinesscenter?Youcansendyourtelexandfaxthere.B:Well,I’llbegoingthere.Thankyouforyourinformation.R:Youarewelcome.4-2IntroducingSomeScenicSpotsScene:TheBellowsplantogoaroundtown.TheReceptionist(R)givesthemsomesuggestions. R:Goodmorning!Mr.Bellow(B):Goodmorning!Todaywecanaffordawholedayforsightseeing.Couldyoutellus someplacesofhistoricalinterestinShanghai?R:HaveyoueverbeenisShanghaibefore?B:No,thisisourfirsttriphere.R:I’mverypleasedtosuggestthatyougotovisittheYuYuanGardenandtheJadeBuddhaTemple, themainattractionsinShanghai.Theyareoftenvisitedbyforeignguests.Mrs.Bellow(M):Andwhyarethoseplacessopopular?R:BecausetheyareoftypicalChinesenationalstyle.TheYuYuanGardenisnotonlythepearlof Shanghai,butalsocalledthe“No.1VistainEastChina”.Youcanseebeautifulpavilions,ter races,rockeries,ponds,aswellasbuildingsdecoratedwithfinebrickdesignsandwoodcarvings. B:Good,I’lltakesomepictures.Then,howaboutthetemple?R:TheJadeBuddhaTempleisoneofthemostfamoustemplesinChina.Therearetwowhitejade statuesofSakyamunibroughtfromBurmamorethanahundredyearsago.M:Oh,great!We’llhaveagoodchancetofeastoureyes.R:What’smore,theconstructionoftheGrandHallismagnificent.B:IthinkI’llenjoythearchitectureofthetemple,too.M:Bothplacessoundworthvisiting.Henry,let’sgo.4-3ShowingthewayScene:TheBellowsareaskingthewayattheReceptionDesk.Receptionist(R):Goodmorning,sir.Mr.Bellow(B):Goodmorning.Excuseme,butcouldyoutellmehowtogototheFriendshipStore?Ican’tfindtheexactspotonthemap.R:Yes,ofcourse.OurhotelislocatedonMingYuanRoadinthewesterndistrictofShanghai.Butt heFriendshipStoreiswithineasyreach.YoucantakeNo.27TrolleyBusandgetoffatSichuan Road.Goaheadalongtheroadandturnleftatthefirstcrossing.Thengostraightonuntilyoufin dthesecondcrossing.Atthecornerofthestreet,you’llfindahigh-rise.That’stheshop.Mrs.B ellow(M):Henry,itseemstoocomplicated.We’llgetlost,I’mafraid.Shallwetryanothersh op?B:Whatareyouworryingabout?IwanttobuyaChinese-styledressforyouforyourbirthday.They sayforeignersareofferedthebestservicethere,attheFriendshipStore.M:Then,whynottakeataxi,mydear.B:Allright,let’sgo.(TotheReceptionist)Couldyouorderataxicabforus?R:Yes,I’dbegladto.(Callsataxibyphone) Thecarisexpectedtocomewithinfiveminutes,sir.Bytheway,theFriendshipStoreisneartheHuangpuRiverandifyoucouldaffordtime,dowalk alongtheBundandseethebeautifulsceneryandtheharbor.It’salivewithactivity.B:Thatsoundslikeaverygoodidea.R:Andthere’stheOldMen’sJazzBandatthePeaceHotelCafe.It’swell-knownevenabroadand muchappreciatedbyforeignguests.Ifyouareinterestedinthat,youmightgothereandhaveacu pofcoffee.M:Wonderful!Thankyouforyournicesuggestions.R:It’smypleasure.WordListOrdinarya.普通的Stickern.粘纸Telexn.电传Faxn.传真电报Sightseeingn.观光Typicala.典型的Pavilionn.亭子、楼阁Rockeryn.石头假山Buddhista.Architecturen.建筑式样，风格Burman.缅甸（国名）Envelopen.信封Spotn.点、地点、场所Districtn.地区Trolley-busn.无轨电车Sceneryn.风景、景色Decoratev.装饰Carvingn.雕刻、雕刻品Buddhan.佛Magnificenta.宏伟的Sakyamunin.释迦牟尼Pearln.珍珠Terracen.平台、阳台Pondn.池塘Brickn.砖头Statuen.雕像、塑像Bandn.乐团Appreciatev.欣赏Affordv.抽得出（时间）Exacta.确切的Locatev.座落于、位于High-risen.多层高楼Complicateda.复杂的Jazzn.爵士音乐Massa.群众性的Scenica.风景的UsefulExpressionstostick…on把……粘贴在……上placesofhistoricalinterest名胜古迹onemorething还有一件事withineasyreach很近tobelocated(on)座落于、位于atthecornerof在……拐角处togetlost迷路tobedecoratedwith由……装饰totakepictures照相what’smore还有UNIT5TheCashier5-1ForeignCurrencyExchangeScene:Mr.Bellow(B)ismakinghiswaytotheforeignexchangecounter.Hewantstochangesome US.dollarsforFEC.Cashier(C):Goodafternoon,sir.CanIhelpyou?B:I’dliketochangesomeUSdollarsandI’dliketoknowtoday’sexchangerate.C:Accordingtotoday’sexchangerate,everyUSdollarincashisequivalentto5.32yuan,FEC.Howmuchwouldyouliketochange,sir?B:Well,I’llchangeonehundredandhere’sthemoney.C:Wouldyoupleasefillinthisform?B:Allright.C:Pleasewriteyourname,passportnumberandroomnumberontheslip.B:Hereyouare.C:Thankyou.You’llhaveitrightaway.Willyousignyournamehereonthismemo? B:OK,Willyoupleasegivemesomeone-yuannotes?Ineedsomesmallchange.C:Allright.(Changingthemoney)Mr.Bellow,hereitis.Pleasehaveacheckandkeeptheexchangememo.B:Oh,yes,thanks.Bytheway,canyoutellmewhatIshoulddowiththeFECleft? Withme?C:You’llhavetogototheBankofChinaortheairportexchangeofficetochange Itbacksintodollars.B:Isee.Thanks.C:Youarewelcome.5-2CheckingOutScene:Mr.Bellow(B)checksoutattheCashier’sDesk.Cashier(C):Goodmorning,sir.MayIhelpyou?B:IsthiswhereIcanpaymyhotelbills?C:Yes,pleasetellmeyourroomnumberandwhenyouarecheckingout.B:Myroomnumberis902andI’dliketocheckoutnow.C:Justamoment,please.(Checksfiles)AreyouMr.Bellow?B:Yes.C:Didyouhavebreakfastthismorning?B:Yes,butIpaidcashforit.C:Andhaveyouusedanyhotelservicessincebreakfast?B:Yes.Iusedthemini-bar.IdrankacanofCoca-Cola.C:Allright…(GivingMr.Bellowthebill)Hereyouaresir.Pleasecheckit.B:I’msorry.What’sthisfor?(Pointingtoafigure)C:That’sforthedrinksandphonecallsyoumadefromyourroom.B:Oh,Isee.Thankyou.CanIpaywithtraveller’schecks?C:Certainly,sir.(Mr.Bellowfillsoutchecksandgivesthemandhispassporttothecashier.) Hereareyourbillandreceipt,Mr.Bellow.Wehopeyouenjoyedyourstaywithushereand thatyou’llhaveapleasanttriphome.B:Thankyou.Andwe’llhaveatriptoGuilinbeforewegohome.5-3Mis-calculationScene:Mr.Bellow(B)goesbacktotheCashier’sDesk,thoughtfullyandhurriedly.Cashier(C):Goodmorning,sir.MayIhelpyou?B:JustnowIcheckedouthere.Butbackinmyroom,Ifoundthattheremightbesomethingwrong withthebill.C:Oh,yes?B:Icheckedinonthe26th andwillleavethismorning.That’sexactlythreedays,Ithink.ButIpa idforthreedaysandahalf.C:Well,letmesee.The26th,the27th,the28th…Ahyes,youcheckedoutinthemorning,soyouonly stayedhereforthreedays,nomore.Sorry,sir.Idoapologizeformymis-checking.B:That’sallright.C:Nowletmegiveyouanotherreceiptandpleasecheckit.Hereisthemoneyyouoverpaid.B:Thankyou.C:I’mawfullysorrytohavecausedyousomuchtrouble.I’lltrytobemorecarefulanothertime.WordListCashiern.出纳员Signn.符号、招牌、迹象；v.签名、示意Countv.数Billn.帐单Mini-barn.小冰箱Cann.听头、罐头Mis-checkv.计帐出错equivalenta.相等的、相当的memon.备忘录、（商）便笺、便函filen.汇订的文件、卷宗、档案receiptn.收到、收据、收条Coca-Colan.可口可乐（饮料）apologizev.道歉、谢罪overpayv.多付（钱款）UsefulExpressionstobeequivalentto rightaway tocheckout topointto toapologizefor justnow 相当于、等价于立刻结帐指抱歉、致歉刚才UNIT6SettlingGuests’Complaints6-1ChangingaRoomScene:Mr.Bellow(B)Wantstochangearoom.Hegoestotheassistantmanager(AM).AM:Goodmorning,sir.WhatcanIdoforyou?B:I’mBellow,I’minRoom908.Canyouchangetheroomforme?It’stoonoisy.Mywifewas wokenupseveraltimesbythenoisethebaggageelevatormade.Shesaiditwastoomuchfor her.AM:I’mawfullysorry,sir.Idoapologize.Room908isattheendofthecorridor.It’spossible thatthenoiseisheardearlyinthemorningwhenallisquiet.B:Anyhow,I’dliketochangeourroom.AM:Noproblem,sir.We’llmanageit,butwedon’thaveanyspareroomtoday.Couldyouwaittill tomorrow?TheAmericanPeople-to-peopleEducationDelegationwillbeleavingtomorrow morning.There’llbesomeroomsforyoutochoosefrom.B:Allright.Ihopewe’llbeabletoenjoyourstayinaquietsuitetomorroweveningandhavea soundsleep.AM:Besure.I’llmakeanoteofthat.Everythingwillbetakencareof.Andofthereisanything moreyouneed,pleaseletusknow.6-2AttheLostandFoundDeskScene:Mr.Bellow(B)complainstotheAssistantManager(AM)abouttheslownessinservice. B:Hello,mywatchwaslost.Youpromisedmetolookforitrightaway.Now,twohourshavepassed andIstillhaven’theardfromyou.What’sthematter?AW:Mr.Bellow,wearesorrytohavekeptyouwaiting,butyousaidthatthismorningyouhadchangedmoneyattheCurrencyExchangeDesk,boughtatouristmapatthenewspaperstand, hadyourhaircutatthebarber’sandhadyourlunchattherestaurant.Becauseyouhavebeen toseveralplaces,weneedmoretimetofindit.B:Well,Iwaswonderingwhetheryouwerestillworkingonit.AM:Yes,weare.Twoportersarestillbusycheckingaround.B:I’msurethewatchishere.Ihopeyou’lltrytofinditformeassoonaspossible.AM:Ofcourse.We’llletyouknowassoonaswefindit.Pleasedon’tbeworried.B:Allright.Thankyou.6-3ChargingMoreScene:AttheReceptionDesk,aguest(G)insistsonstayinglongerwithoutpayingmore. Employee(E):Goodmorning.MayIhelpyou?G:Myflightdoesn’tleavetill5:45p.m.andIdon’twanttowaitaroundattheairportallday.C ouldIstillrestintheroomthisafternoon?E:Excuseme,sir.Accordingtoourregulations,ahalfday’srentischargedagainstaroomthis afternoon,we’llhavetochargeyou50%ortheprice.G:(Angrily)What?Askformoneyagain?Ihavesettledaccounts.Iwon’tpaymoreforthetwoor threehours.Nomore!Doyouhear?E:We’dliketohelpyouaswecan.Youmayleaveyourbaggagehereuntil4:30.Justspeaktothe porterandhe’lltakecareofit…freeofcharge,ofcourse.G:Butdamnit!Iwon’tgiveyouonemorecent!F:Theporterwillkeepyourbaggagefreeofcharge,sir,andyou’rewelcome,torestinthelobby .G:No,Iinsistonhavingarestintheroom.E:Then,ifyou’llwaitamoment,please,sir?I’llaskourmanagertocomeandtakecareofyour request.WordListawfullyad.非常、很、十分anyhowad.不管怎样、无论如何promisen.&v.应诺、诺言、保证worrieda.烦恼的、焦虑的regulationn.规则、规章、法规accountn.帐目、帐insistv.坚持requestn.&v.请求、要求quieta.安静的vacatev.使空出、腾出、搬出UsefulExpressionstowakeup tomakeanoise tohaveasoundsleep tomakeanoteof topromisesb.todosth. tobebusydoingsth as…aspossible assoonastoaskfor tosettleaccounts freeofcharge toinsiston叫醒发出噪声睡得好、醋睡做笔记应诺（某人）做某事忙于……尽可能的……一……就……请求结帐免费坚持PARTⅡTHEHOUSEKEEPINGDEPARTMENT’INTRODUCTIONTheManager’sRemarksThehousekeepingdepartmentisthebackboneofahotel.Inasense,itispossibletosaythatacle anandattractiveguestroomistheproductthatthehotelsells. Themaindutyofthehousekeepingdepartmentstaffistoseetothecleanlinessandgoodorderofa llroomsinthehotel.Thelaundryandvaletserviceandmanypersonalservicesarealsopartsoft heirjobs.Andtheymustcoordinatetheworkcloselywiththefrontoffice. Thisdepartmentasawholeisrequiredtomaketheguest’sstayscomfortableandpleasing.Anyr easonablerequestmustbefulfilled.Butgoodservicemeansmorethanfulfillingrequests.Whe neverandwhereverpossible,thestaffshouldoffertodoextrathingsfortheguests.Whatismor e,wheneverthereisanopportunityto“sell”,thestaffshouldtakeitandsuggestthatguests usethehotelservicesasmuchaspossible.Theyshouldmakesurethattheyarereallysellingwha ttheguestwantstobuy. Itshouldbenotedthatthemostimportantcharacteristicinthehousekeepingdepartment,andi ndeedthroughoutthehotelworld,isthewillingnesstoserveandpleasetheguests.Thehouseke epingstaff,suchaschambermaids,housemen,linenroomattendants,supervisorsandhousekee pers,candoagreatdealtoassureahighbusinessrepeatandoccupancyrate,notonlythroughthe efficiencyintheirjobsbutalsothroughtheirheartfeltwarmthinservingtheguests.WordListhousekeepingdepartment房务部backbonen.脊梁、脊柱、骨干attractivea.有吸引力的productn.产品、产量cleanlinessn.清洁laundryn.洗衣valetn.洗烫工personala.个人的、私人的coordinatev.协调comfortablea.舒适的pleasinga.使人愉快的businessrepeatrate回客率fulfilv.履行、完成opportunityn.机会characteristica.特有的；n.特性willingnessn.愿意chambern.房间maidn.侍女、少女chambermaid客房女服务员housemann.杂务工supervisorn.管理员、主管assurev.使确信、保障heart-felta.感人肺腑的UsefulExpressionsinasensetoseeto tocoordinate…with…在某种意义上注意、负责与……合作，与……协商asawhole Itshouldbenotedthat…asmuchaspossible tomakesure 作为整体而言应当注意尽量多弄清、使确定、使确信UNIT1GuidingtheGueststoTheirRooms1-1RecognizingtheGuestsScene:TheBellowsleavetheelevator.Thefloorattendant(FA)stepsforwardtowelcomethem. FA:(Smiling)Goodafternoon,sirandmadam.Didyouhaveanicetrip?Mr.Bellow(B):Yes,thanks.FA:Welcometotheninthfloor.I’mthefloorattendant.JustletmeknowifthereisanythingIca ndoforyou.B:WhereisRoom908,please?FA:Ah,Mr.andMrs.Bellow.Wouldyoucaretostepthisway,please?Itisalonghere.Mrs.Bellow(M):Oh,howdoyouknowourname?FA:Itwasonthearrivallistforroom908.Hereweare.MayIhaveyourkey,please?Letmeopenthe doorforyou.B:Hereitis.FA:(Knocksatthedoorfirst,opensit,andprecedestheguestsintotheroomandturnsontheligh t)Thisway,please.B:Thankyou.Whenwillourbaggagearrive?FA:Yoursuitcaseswillbehereshortly.Thebellmanishandlingthem.B:Verywell(Lookingaroundtheroom).FA:Howdoyoulikethisroom?M:Oh,itlookscomfortableandcozy.Welikeitverymuch.FA:(Drawingthecurtainsaside)TheroomisfacingsouthandcommandsagoodviewoftheHang-upRiver.M:Yes,howlovelyitis!FA:(HandingtheroomkeytoMr.Bellow)Hereisyourkey,Mr.Bellow.1-2AbouttheRoomFacilitiesScene:Thefloorattendant(FA)isshowingtheBellowstheamenitiesintheroom.FA:(Graciously)Mr.andMrs.Bellow,hereisthelightswitch,thetemperatureadjuster,thewa rdrobeandthemini-bar.Hereisdrinkingwater.Thereisthesocketfortheelectricshaver.Herei nShanghaiitis220volt.Mr.Bellow(B):Oh,it’smuchhigherthanthatintheStates. Myelectricshaverisoperatedby110V.FA:Don’tworry,sir.Wehavetransformersonloan.B:Good,mayIhaveone?FA:Certainly,Mr.Bellow.I’llbringyouone.Hereisourhotel’sServiceInformationBookle t.Itgivesyouanideaaboutourservicesandfacilities.B:Wonderful.Thankyou.FA:Thepanelonthenightstandcontrolsthedifferentdevicesintheroom.Thatdoorleadstothe bathroom,andthereisalaundrybagbehindthedoor.Thehotwatersupplyisfrom6a.m.to12 p.m.B:Thatsoundsgood.Ifeelliketakingabathtofreshenupafterthetrans-oceanflight.FA:I’llbringyouatransformerrightaway,Mr.Bellow.IsthereanythingelseIcandoforyoube foreIleavetheroom?Mrs.Bellow(M):Youhavemadeusfeelverywelcome.Willyoutellupourtelephonenumber?FA:Theextensionnumberisjustthesameasyourroomnumber.Ifyouneedanything,pleasedial8 orpressthebuttonoverthere.B:Thankyouverymuch.FA:Youarealwayswelcome.Ihopeyou’llenjoyyourstaywithus.1-3AbouttheHotelServicesScene:TheBellowsAEconsultingwiththefloorattendant(FA)aboutsomething.FA:(Knockingatthedoorandwaitingforareply.)MayIcomein?I’mtheattendant.Mr.Bellow(B):Comein,please.FA:Goodafternoon,Mr.andMrs.Bellow.Hereisthetransformeryouneed,Mr.Bellow.B:Thankyouverymuch.Bytheway,we’dliketohavebreakfastinourroom.Whenshouldweorder that?FA:Thisisyourdoorknobmenu.Justchecktheitemsyouwouldlikeforbreakfast,markdownthe timeandhangitoutsideyourdoorbeforeyougotobedtonight.Ourhotelhasverygoodroom service.。
酒店中英文情景对话精选
酒店中英文情景对话精选情景对话(Situational Dialogue)是基础英语教学中极为常用的一种描述(Presentation)和练习(Practice)方式。
店铺整理了酒店中英文情景对话，欢迎阅读!酒店中英文情景对话一G:My name is Mike and I'm in Room 668.My i have my key, please?我叫迈克我在668室，能给我我房间的钥匙吗?C:Excuse me,sir,but may i see your Room Identification Slip.please?对不起，先生，但我可以先确认一下你的房间，好吗?G:Sure.Here it is.好的，这里C:Thank you,sir.Could you sign here for receipt of your key,please?谢谢你，先生。
为了你的钥匙，你能在这签个名吗?G:Uh-huh.恩C:Thank you.Your key,sir,and there is some registered mail for you.Could you sign for that,too?谢谢你，你的钥匙，先生，这有你一些挂号邮件，请问你也能签名吗?G:Yes,of course.是的，当然C:Thank you,sir.Have a good night.谢谢先生，祝你睡个好觉。
酒店中英文情景对话二C：Good morning, sir. May I help you?先生，您早，有什么可以帮到您吗?G：Yes, I’d like to check out.我想退宿。
C：Certainly sir. May I have your room key, please?好的，请把房间钥匙给我，好吗?G：Sure, Here it is.好的，给你。
C：Just a moment, please. I’ll draw up your bill for you.请等一下，我帮您结帐。
大学酒店英语情景剧剧本
Net-Friends网络朋友from Class 17，2013 Hotel Management2013级酒店管理专业17班Th eme主题This play mainly describes the rustic performance and the embarrassment caused by an innocent couple from rural area to stay at a luxury hotel for a very first time. It reflects the responsibility of the hotel staff and the true love between people. What’s more, the gap between the upper class and lower class in the society was easy to see from the play. This play not only set an example to the attendant working in the hospitality industry, but also calls for people to sacrifice their love to others.本剧以一对没见过世面的乡村夫妻第一次住豪华酒店表现出的土气和不知所措造成的尴尬搞笑为主线，反映出现代服务员工作上的尽职尽责，人与人的真诚相待和发自内心的爱，更能体现人世间的真情，又从侧面反应出社会上层人士和下层人士的差距。
该片，不仅为服务者做出了榜样，也起到了呼吁世人为他人奉献爱心的作用。
``Characters 人物Oid lady:LiYing(老太太：李英)Old man:Jiao Ming Lei（老头：焦明磊）WaiterA: Chen Man Rong（服务员A：陈曼蓉）WaiterB:Zhang Xiao Tao（服务员B：张小涛）Waiter Xiaoyou：Wu Zi Ying（小优：吴紫莹）Waiter Xiaoxin:Wang Xiao（小新：王晓）Lobby attendant:Leng Yue,Zhang Xia .Shan Chong Y uan。
酒店英语情景模拟---精品管理资料
客房情景对话Service Position:The Housekeeping Department is one of the main operational departments of a hotel。
It’s main duty is to see to the cleanliness and good order of all the rooms and public areas in the hotel，provide all kinds of facilities and services so as to create a convenient comfortable, tidy and secure living environment for the guests. Moreover，it also provides supports for other departments and coordinates the work closely with other department.Housekeeping is the heart of the hotel industry，though it doesn’t generate sales directly, as the Food＆Beverage Department and the Sales Department do. The entire hotel depends on the smooth, efficient management of the Housekeeping Department。
H: HousekeeperG：Guest清洁房间、洗衣服务Procedure of Service：●Knock at the door gently three times。
●Say：“Housekeeping”。
大学课堂英语话剧《zc宾馆》
******Hotel
Story outline
位于广州市的四星级的宾馆，今天入住了两 对身家、性格各不同的夫妇，由此了引发一系列 让人不可思议的四次元事件
The first act
---Telephone booking
• main characters：
副经理
经理老婆
p.s:vice maneger =manager's wife
=that pretty girl 那位美女
• V：hello,I'm the vice manager here,what can I help you?
• Mr. Chen: What on earth have you got? • V: We have all the delicious food here! • Mr. Chen: Really?no drink just,would you have food? • V: All we have just you can order. • Miss Chen: A part of braise in soy sauce sweet
By the way, what’s the rate of a double room? • R: It’s ￥140 for a superior and ￥120 for a standard.
Which one would you like?
• Hu: ￥120 a night is OK. • R: Yes, Miss Hu, a standard double, from March18th to
before, but I didn’t treasure her. When I lost her, I fell regretful. It is the most painful matter in this world. If God can give me another chance, I will say 3 words to her --- I love you. If you have to give a time limit to this love, I hope it is 10 thousand years.
英语版酒店入住情景模拟
(R: Hotel Receptionist G : Guest)R: Good morning, sir. may I help you ?G: Yes .I’d like to check-in.R:Do you have a reservation ?G:I don’t have a reservation .my wife and I have just arrived from New Y ork.R:Which type of room would you prefer, a suite , a double or a single ? G: a double room will be ok.R: one moment , please . let me check. Sorry to keep you waiting .we have a double at 638 yuan,is that all right?G:OKR:How long will you be stay?G:For two nights.R:May I see your passport?G:Here you are .R:Y our room rate is 638 yuan per night,you will stay for two nights,so you required to pay a deposit of 3000 yuan. How would you like to make the payment ? in cash or by credit card ?G:By credit card.R:May I have a print of your card,Mr,zhao.G:Here you are .R:Thank you Here is your credit card ,passport and receipt. Is thereanything valuable?G:NOR:If you have something valuable ,please deposit it in the safe deposit box at the front desk.G:OK.R:Here is your room key ,please sign your name here.your room is on the 2nd floor,room208.the elevators are just around the corner over there. G:Thank youG:The bellboy is going to show you to your rooms.please enjoy your stay here。
酒店英语情景模拟
客房情景对话Service Position: The Housekeeping Department is one of the main operational departments of a hotel. It ’s main duty is to see to the cleanliness and good order of all the rooms and public areas in the hotel, provide all kinds of facilities and services so as to create a convenient comfortable, tidy and secure living environment for the guests. Moreover, it also provides supports for other departments and coordinates the work closely with other department. Housekeeping is the heart of the hotel industry, though it doesn’t doesn’t generate sales generate sales directly, as the Food ＆Beverage Department and the Sales Department do. The entire hotel depends on the smooth, efficient management of the Housekeeping Department. H: Housekeeper G: Guest 清洁房间、洗衣服务 Procedure of Service: l Knock at the door gently three times. l Say: “Housekeeping”“Housekeeping”. . l Ask the guest whether he can clean the room now. l Greet the guest. H: Housekeeping. May I come in? G: Yes. Come in, please. H : I’m sorry to disturb you, sir. May I clean the room now? G: OK, you can do now. And I have some clothes to wash. Can you send someone to Room 202 to pick up my laundry? H: Certainly, sir. Would you like express laundry or ordinary laundry service. G: What is the difference? H: We charge 50% more for express, but it only takes 5 hours. Which one would you prefer? G: express laundry service. H: OK. I ’ll ask somebo I’ll ask somebo d y to pick your laundry at once. I hope you have a good day. dy to pick your laundry at once. I hope you have a good day. Good-bye . 晚床、加床服务Procedure of Service:l Ask the guest if he wants turn-down service now.l Turn down the bed.l Express your wishes to the guest.H: Good evening, Housekeeping. May I come in? G: Come in, please. H : Good evening ，sir. May I do the turn-down service for you now ？G: Ok, You can do now. Could I have an extra bed? One of my friends will stay here with me for a night. H: H: Of Of Of course. course. course. But But But please please please call call call the the the front front front desk desk desk first. first. first. With With With the the the permission permission permission of of of the the the front front office, I ’ll get you one. G: Ok, I ’ll call them then. How much shall I pay for the extra bed service? H: The rate of the extra bed is 30RMB G: Thank you very much. ou H: Y ou’’re welcome. I hope you have a very pleasant evening. 送餐服务Procedure of Service:l G reet the guestl Get the information from the guest.What the guest wants.The special demands for cooking. The guest’s name and his room number. l Confirm what the guest books.l Tell the guest the order will be ready soon.H: Good morning ，room service. What can I do for you? G: I ’d like to book you room service for breakfast. H: We offer three types of breakfast: American, continental and Chinese. Which one would you prefer? G: What does Continental breakfast have? H: Oranges juice, toast with butter, coffee or tea? G: That would be fine, I will take it. I'd like a coffee with two sugars, please. H: I see. May I have your name and room number, please? G: Sure, Jon Smith in room 202 H: H: Let Let Let me me me confirm confirm confirm your your your order. order. order. Mr Mr Mr Jon Jon Jon Smith Smith Smith in in in room room room 202, 202, 202, continental continental continental breakfast, breakfast, coffee with two sugars. Is that right? G: Exactly. Is there an extra charge for room service? H: We add a 10% service charge. G: Ok, Please send them as soon as possible. H: Your order will arrive in 15 minutes, See you. 设备电器维修服务Procedure of Service:l Greet the guestl Patiently and carefully listen to what the guest says.l Say “sorry”or “apologize”to the guest.l Get the room number from the guest.l theTell guest what will be done at once.l Inform the repairman to repair at once.l Check what has been made by the repairman.H: Good evening, Housekeeping．May I help you？G: Yes, There is something wrong with some of the facilities in the bathroom. H: I’m sorry to hear that. What exactly is the mater, sir . The bathroom will become a G: The toilet doesn’t flush, I can’ t turn off the faucetsmall lake ’ll have the Maintenance Department H: First, I do apologize for the inconvenience. Ifix these right now. Would you please tell me your room number? G: 202 H: Room 202. Thank you for bringing the problems to our attention. And I apologize for the inconvenience as well. The repairman will come to your room soon. G: Ok, I see. H: I’ll call you in about 20 minutes. 。
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Net-Friends网络朋友from Class 17，2013 Hotel Management2013级酒店管理专业17班Th eme主题This play mainly describes the rustic performance and the embarrassment caused by an innocent couple from rural area to stay at a luxury hotel for a very first time. It reflects the responsibility of the hotel staff and the true love between people. What’s more, the gap between the upper class and lower class in the society was easy to see from the play. This play not only set an example to the attendant working in the hospitality industry, but also calls for people to sacrifice their love to others.本剧以一对没见过世面的乡村夫妻第一次住豪华酒店表现出的土气和不知所措造成的尴尬搞笑为主线，反映出现代服务员工作上的尽职尽责，人与人的真诚相待和发自内心的爱，更能体现人世间的真情，又从侧面反应出社会上层人士和下层人士的差距。
该片，不仅为服务者做出了榜样，也起到了呼吁世人为他人奉献爱心的作用。
``Characters 人物Oid lady:LiYing(老太太：李英)Old man:Jiao Ming Lei（老头：焦明磊）WaiterA: Chen Man Rong（服务员A：陈曼蓉）WaiterB:Zhang Xiao Tao（服务员B：张小涛）Waiter Xiaoyou：Wu Zi Ying（小优：吴紫莹）Waiter Xiaoxin:Wang Xiao（小新：王晓）Lobby attendant:Leng Yue,Zhang Xia .Shan Chong Y uan。
(前台：冷悦，张霞，单崇源) Usher:Cheng Han.Jiang Jie. (迎宾员：程瀚，蒋杰)Sweethearts:Cheng Han,Tang Chun Xiao（情侣：程瀚，唐春晓）A Table Of Guests:Cheng Yu Qing,Zhang Lin. Nie Qing Qing. (一桌客人：程雨晴，张琳，聂庆庆)The Cart Attendant:ZL,NQQ,CYQ,TCX (推车服务员：张琳，聂庆庆，程雨晴，唐春晓)Time 时间On October10,2010时间：2010年10月10日Place 地点A ibar Hotel lobbyAibar Hotel RoomsAibar Hotel West Restaurant以下为正文部分A lovely rural old couple, saved money for a lifetime, had hard time for a lifetime… Because of the development of their son in a foreign country is very good, all wish has come true, they decided to live in a luxury hotel on their 60th wedding anniversary and enjoy a high pleasant life... So, a happy and vain old lady, a simple and honest man. A married couple who has been innocent in the world, come to XXX hotel at the door…（背景）一对可爱的农村老夫妻，省了一辈子钱，吃了一辈子苦。
因为他们儿子在国外发展的很好，所有心愿都已经实现，他们就决定在60周年结婚纪念日那天去住一次豪华酒店，去享受一次上流社会的生活。
于是，幸福又虚荣的老太太，一个憨厚的老头。
一对从未见过世面的夫妻，来到了Aibar酒店门口。
Act One第一集Scene 1第一场（The hotel lobby，酒店大堂）（开始音乐《雨的印记-钢琴曲》，贯穿该场）Old lady: Wow, Aibar hotel, very expensive?（小心翼翼的问）“哇，xxx酒店，很贵吧。
”（家乡话）老太太说Old man: Nonsense, five stars.（一脸嫌弃）老头说：“废话，五颗星呢。
”Old lady hurriedly opened her purse and saw the bank CARDS in the wallet prepared by their son, then she sighed.（背景）老太太赶紧打开钱包，看见钱包里儿子给他们准备的卡就松了一口气。
Old lady: Hi honey, our son said that there are a lot of money in the card, that is really amazing if it’s true.（不相信的感觉）老太太说：“老头子，儿子说这卡里有很多钱，要是真的那可真神奇。
”Old man ：You bet, it's high-tech.（得意）老头说：“那还用说，这可是高科技。
”Then they stepped in the hotel under the guidance of our concierge.（背景）说完便在礼宾的引领下走了进去。
After entering the hall, the old lady and the old man stopped, looked, their eyes are flashing (背景)刚进大厅，老太太和老头全都不约而同的停住了脚步，不停的张望着，双眼放光。
Watching the colorful crystal lamp, beautiful ceiling, the floor of the elegant, magnificent building, and beautiful music, they constantly praised.（背景）看着五光十色的水晶灯，美丽的天花板，雅致的地板，宏伟的建筑，还有优美的音乐，不停地赞叹。
The two old man was shocked at the sight, standing in the hall, don't know what to do.A waiter saw their distress came forward, Came up smiling.两位老人被眼前的景象惊呆了，站在大厅里，不知道该做些什么。
一位服务员看出了他们的窘迫，走向前来，面带微笑，走了过来。
Waiter A: Please, Sir, madam, do you have any needs? Can go to the front office to consult.服务员A：“先生，夫人，请问你们有什么需要？可以去前厅咨询一下。
”Two old people glance at one another, went to the lobby bar.两位老人相视一眼，走向前厅吧台。
Lobby attendantA：Hello, what can I do for you?（面带微笑，很有礼貌）前厅A说：“您好，请问两位需要办理什么业务？”Old man：We, we are here on our honeymoon.（家乡话）“我们，我们是来度蜜日的。
”（家乡话）老头说Lobby attendant A：Oh, what did you say?（一脸疑惑）“啊，您说什么？”前厅A一脸茫然。
Old lady: You a boat, here is a big city, hotel, we must speak mandarin, look at me."（很鄙视似得，一边得意。
凑到老头身边）老太太说：“你个土老帽，这里是大城市，大酒店，得说普通话，看我的。
”Old lady:: We mainly because the 40th wedding anniversary, want to spend a beautiful day in the hotel.（老太太转过来对前厅说，要说的很不流畅，很土气）老太太转过头对服务员说：“我们主要是因为那个结婚40周年，想来酒店里度过美好的一天。
”Lobby attendant B smiled: Ah, so that you two are so lucky, our hotel recently is engaged in activity, those who come to our hotel to have friend birthday party or anniversaries celeberation during the activity can enjoy the VIP preferential, and in that day there will be someone who's in charge of service your life one day.前厅B笑了笑：“是这样啊，那你们两位真是太幸运了我们酒店最近推出一款纪念日活动，在活动期间内来我店过生日或是朋友聚会，各种纪念日都可以享受VIP的优惠，并且在这一天内将会有专人负责服务你们一天的生活”Old lady：Need how much money?（两位老人满心欢喜，老太更是两眼放光，紧接着又故作镇定，用半方言半普通话的语气问）老太太说：“需要多少钱？”Lobby attendant C：Because you were the lucky dog of the day, so only 5000 yuan.前厅C：“因为您是纪念日活动的幸运儿，所以只需要5000元”Old lady s: 5000? A little expensive, can you be more cheaper?(不等服务员说完)还没等服务员说完，老太太说：“5000？有点贵，能不能再便宜点？”Lobby attendant C: I'm sorry, madam, your cost is 5000 yuan, the original price is 15000 yuan. （无奈的笑笑）前厅C无奈的笑笑，说：“不好意思，夫人，您的费用是5000元，原价15000元。